Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams?If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager!Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations.They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager:
Overseeing daily operations:
This includes ensuring all departments are running smoothly and efficiently.Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management.Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical.Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure controlDiaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and managementLiaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency.
Managing budgets and expenditures:
Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations.Creating systems to discourage unplanned expenditure and accountability for money spent.Creating expenditure approval structure and levels
Implementing policies and procedures:
Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance.Assessing and recommending areas that need improvement and policing
Supervising staff:
Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies.Supporting human resources management and optimal deploymentOverseeing HR systems, including staff rota and attendance in liaison with line managers
Providing administrative support:
Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors.
Managing client relationships:
Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns.
Ensuring compliance:
Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department.
Client communication:
Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department.
Finance & Accounts Department:
Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept.Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports
Specific tasks within the insurance industry:
Claims management:Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations.Policy management:Managing policy documents, tracking policy alterations, and preparing application and administrative records.Underwriting operations:Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations.
Renewal processes:Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills:
Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage.Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential.Skills: Strong organisational, communication, and problem-solving skills are crucial.Knowledge: Knowledge of insurance products, policies, and regulation is required.Leadership: Proven leadership and team management skills.Other: Experience with relevant software and systems is a plus.
Required: UK driver's licenseBenefits: Company car, holiday pay, company pension ....Read more...
We are seeking an experienced Structural Steel Quantity Surveyor / Commercial Manager to join the team on a full-time, permanent basis. This role is ideal for someone who can manage the commercial aspects of multi-million-pound structural steel projects and lead a commercial team effectively.Location: West London office (base), with occasional travel to South Wales office and project sites outside West London Salary: £68,000 - £75,000 per annum Start Date: ASAP Hours: 40 per week Value of Subcontract Packages: £7mKey Responsibilities:
Manage the commercial team, including Quantity Surveyors, Commercial Assistants, and Procurement staff
Provide guidance on commercial issues and support the development of the commercial and project teams
Review commercial business plans to ensure projects deliver maximum margin
Provide contractual advice during tendering and project delivery stages
Manage monthly commercial audits, CVR forecasts, valuations, and cashflow reports
Oversee claims, mediation, adjudication, and final account negotiations
Ensure compliance with company commercial procedures and corporate governance
Develop and maintain strong client and stakeholder relationships
Report project performance and commercial results to the Commercial Director and senior management
Requirements:
Proven experience as a Quantity Surveyor or Commercial Manager in structural steel projects
Strong knowledge of commercial management, valuations, and cashflow
Experience managing a team and developing commercial staff
Ability to manage multiple projects, contracts, and stakeholders simultaneously
Excellent communication, negotiation, and organisational skills
Understanding of contract law, claims management, and risk mitigation
Interested applicants are invited to apply by sending their most up-to-date CV.....Read more...
This is a new opportunity and the tasks will be varied and challenging and will include:
Data entry and invoice workflow:
Electronically receiving invoices and entering onto SAP
Emailing invoices to relevant manager for authorisation
Posting invoices onto SAP ensuring correcting coding is used
Filing emails using Outlook
Upload invoices to SAP
Logging and processing manual Purchase Orders for sub-contractors
Supplier payments/administration:
Posting supplier payments into SAP accounts and allocating to invoices as appropriate
Creating payment files
Direct Debit mandate administration
Requesting periodic supplier rebates in line with supplier agreements
Supplier statement reconciliation
Setting up new supplier accounts according to group rules
Communicating with suppliers to process invoicing and payment queries
Expenses:
Processing credit card transactions/petty cash claims/personal expense claims
Informing HR the details of authorised personal expenses
Other:
Providing reciprocal cover for absence for the team
Any other tasks or cover as directed by the Accounts Payable Supervisor/Head of Financial Operations
Training:
Full Business Administrator Standard - Level 3
On the job training/support in the workplace as necessary
Remote training every month backed up by regular site visitsCollege attendance/support available monthly if required
Employer to offer dedicated training time to support Off The Job training requirements
Training Outcome:There may be further progression/training opportunities upon successful completion of the level 3 qualification. To be discussed at interview.Employer Description:Vispring is one of the world’s leading luxury bed brands and has been manufacturing in the UK since 1901. Based in Plymouth since 1970, beside the Tamar River, Vispring sells to 59 countries around the globe and is the benchmark for handmade, bespoke, high-quality beds that are made using only the finest natural materials to guarantee a perfect night’s sleep.Working Hours :Monday - Friday, 09.00 - 17.00 (30 minutes unpaid lunch break). Working hours to be confirmed at interview and there may be some flexibility with hours available.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers, both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/Management
Processing warranty claims and payment
Identifying partsBusiness development/ planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics, including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
Supporting various teams in all I.T and paper-based administration.
Communicating with internal colleagues and developing relationships.
Perform general administrative functions: maintain and update documents, including I.T and paper-based systems.
Answering the phone and dealing with internal staff, contractors and suppliers.
Processing invoices and expense claims.
Handling general office administration tasks as required.
Dealing with external suppliers, customers and partners.
Maintaining and updating filing systems.
Oversee day-to-day operations across the teams.
Training:A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted working hours.Training Outcome:On successful completion of the apprenticeship, progression would be into roles such as a Business development assistant/manager.Employer Description:FFR started in 2015 by James the director with the aim of supporting the traffic management industry with temporary labour.
Each year we have grown the team, the client base and the services we offer.
FFR is well thought of across the industry and is growing at a fast pace.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
What you'll do Customer Excellence:
Customer complaints & claims management:
Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc.)
Help drive improvements in the team’s performance
Accurate allocation of error reason codes
Using analysis and insight, highlight key trends and possible improvements
Work within company practice/guidelines and compliance
Integration within a collaborative team with passion & experience
Opportunity to work independently, while provided with the necessary team support
Logistics:
SAP support for Logistics Operational Fundamentals (Rework, Purchase orders etc)
Electronic Data Interface (EDI) management
Monitoring/Reporting on Key Supply Chain Metrics
SKP Professional:
Returns Management / Urgent shipment coordination
Demand Planning:
Support in Demand reviews – PowerBI/MS office
Out of stock report managements
Supporting the Project Implementation Manager in all the steps of project
Managing product lifecycle in the SAP
Training:
Supply Chain Leadership Professional (integrated degree) Level 6 (Degree with honours) Apprenticeship Standard
One study day at university per week
Training Outcome:
After completion of the apprenticeship, the apprentice may progress to roles in the supply chain
Employer Description:Henkel is a manufacturing and FMCG organisation that operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care. A few of our brands are Pritt, Loctite, Sellotape, Got2B and Bloos.Working Hours :Monday - Friday, 9.00am - 5.00pm, with a study day at University.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Collection of resident data to enable invoicing to be carried out by Head office in line with our standard operating procedures
Notifying the relevant teams of new residents, deceased residents or any other details relevant to the residents stay within the Home
Updating reporting tools used to monitor resident funding status daily in line with placement agreements or other changes to funding mid-placement
Acquire and distribute physical transaction of Resident Personal Allowance and safe custody of money and other valuables, adhering to verification procedures to safeguard against claims of misappropriation
Maintaining Petty Cash and other funds as required
Managing and collating information needed monthly to process payroll by third party provider; including creating rota, approving timesheets, annual leave, recording sickness, starters and leavers
Assisting purchasing of goods and services as required; place purchase orders with approved suppliers, complying with procedures, to maintain appropriate stock levels and controls and ensure expenditure is contained within agreed budget limit
Submitting approved supplier invoices to Head Office for payment processing
Providing admin support to Home Manager and other staff as appropriate; including diary management, word processing, photocopying, scanning, filing and maintaining persona records
Acting as reception providing focal point for visitors and telephone enquiries, always promoting a positive image and customer service approach
Training:
You will attend National Business College one day per fortnight - 1 Greenhead Rd, Huddersfield
Training Outcome:
Permanent Role as Home Administrator
Employer Description:We create a home-from-home environment where the next chapter of life can be enjoyed. Beautifully refurbished buildings; high-quality, fresh food; relaxing spaces; daily activities and a friendly, community feel are all part of our offering at Mulberry Care Homes.Working Hours :Monday- Friday, 9.00am- 4.00pm (Includes 30 min unpaid break)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
HR Administration Support
Assist with day-to-day HR administrative tasks, including maintaining employee records and updating HR systems.
Support recruitment processes, such as arranging interviews, preparing documentation, and onboarding new staff.
Help coordinate staff training sessions, learning records, and development activities.
Provide general administrative support relating to HR policies, correspondence, and employee communications.
Finance Administration Support
Assist with processing invoices, purchase orders, and expense claims in line with financial procedures.
Support budget monitoring activities and maintain accurate financial records.
Help prepare basic financial reports and spreadsheets for internal use.
Liaise with suppliers and internal staff regarding payments and finance-related queries.
Support to Chief Operating Officer
Provide administrative assistance to the COO, including diary management, scheduling meetings, and preparing agendas.
Support the preparation of reports, presentations, and briefing documents.
Assist with coordinating internal communications and organisational priorities.
Member Services Project Support
Provide administrative support to the Member Services Project Manager, including maintaining project documentation and tracking actions.
Assist with organising project meetings, timelines, and stakeholder communications.
Support delivery of member-focused initiatives as required.
General Administration Duties
Handle enquiries professionally via telephone, email, and internal systems.
Maintain accurate filing systems (digital and paper-based).
Support office coordination, including ordering supplies and managing shared resources.
Contribute to continuous improvement of administrative processes and team efficiency.
Training:Training is provided through Juniper training ltd. Where you will complete monthly masterclasses via teams and complete assignment work. Training Outcome:This qualification can be used to secure employment in a range of different fields.Employer Description:Trust Primary Care Ltd (TPC) is a federation of 16 local GP practices located in and around Bradford. Our aim is to shape the future of primary care, delivering the highest quality healthcare services to the people of the city, providing local access points for a developing range of core and non-core services.Working Hours :This job description is not exhaustive. The post-holder will be expected to adopt a flexible approach and may be required to undertake other duties appropriate to the role, including travel to other organisational sites.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers.
The person will work as a part of the import team and arrange shipments from Scandinavia to UK based customers, by use of the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments.
The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).
Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.
Duties will include:
Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
Receive bookings from UK importers either via our online booking platform or by e-mail
Contact delivery UK places to book in deliveries
Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
Ensure legislative compliance in all areas
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures
*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails. Failure to respond to communications will result in your application being withdrawn.Training:
Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Training Outcome:
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company
Employer Description:DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Working Hours :Monday- Friday
9.00am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Apprentice Business Administrator is a key role within Cheshire West and Chester’s Revenues and Assessment Service which is within the wider Finance Directorate.
This apprentice role offers the opportunity to develop valuable experience of working within a busy administrative environment and acquire the skills and knowledge to become a Clerical Assistant.
The Apprentice Business Administrator will provide a wide range of essential administrative and business support activities to assist the Revenues and Assessment Service. This apprenticeship will have line manager, workplace mentor, inclusive employment manager and a dedicated apprentice programme tutor.
On successful completion of the Level 3 Business Administrator Apprenticeship Standard and review of performance, the post holder will progress to the substantive post of Clerical Assistant.
This role is ‘Hybrid’ which means working from Council Hub buildings and from home.
Notwithstanding the detail in this Job Role Profile, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.
RESPONSIBILITIES - the Apprentice will…With appropriate support and supervision:
To manage and administer the scanning and indexing of incoming documents from low-income residents in accordance with specific guidelines and quality control procedures and report any discrepancies to the team leader to ensure that claimants’ applications for financial support are administered appropriately and effectively
To review, support and administer applications for schemes with basic eligibility criteria e.g. Free School Meals and assist customers seeking support by providing application forms and general claiming advice
To maintain electronic financial recording systems in respect of benefit support schemes. To advise the appropriate Team Leader of any discrepancies and provide information and evidence to assist in the decision-making process for applications made by local residents
To respond to enquiries in person, by telephone and in writing, from clients and a wide range of contacts, assessing their urgency and importance and to decide on the appropriate course of action (deal with the issue directly or liaise with other staff, agencies etc.) to avoid unnecessary disruption to professional staff
To support the authority in achieving performance measures, by obtaining documentation required to process Housing Benefit, Council Tax Reduction and Discretionary Grant claims swiftly
To have a working basic knowledge of Housing Benefit, Council Tax Reduction, Free School Meals and other discretionary schemes administered by the Council in order to advise residents appropriately
Training:Business Administrator Level 3.
Training will be delivered through a blend of workplace learning and formal off‑the‑job training.
Most training will take place at the apprentice’s normal place of work, with additional learning delivered by the training provider through college attendance, online learning, workshops, or Microsoft Teams.
Training will take place on a regular basis throughout the apprenticeship, with protected time during working hours to attend training sessions, complete learning activities, and prepare for assessments.
The exact schedule will be agreed between the apprentice, line manager, and training provider as part of the individual training plan.Training Outcome:On successful completion of the Level 3 business administrator apprenticeship standard and review of performance, the post holder will progress to the substantive post of Clerical Assistant. Employer Description:Local government is a diverse and dynamic environment, built on a foundation of many different occupations working together. From frontline services to strategic planning, every role contributes to shaping communities and improving lives. It’s a place where collaboration, innovation, and public service come together to make a real difference.
At Cheshire West and Chester Council, we’re proud of our commitment to excellence and inclusion. Our achievements speak for themselves:
Top 100 Apprenticeship Employer
Apprentice Employer of the Year Award
Gold Award – Armed Forces Covenant
Disability Confident Leader
Recognised as a Good Investor in People
We’re dedicated to building a stronger future where everyone plays their part in creating thriving, caring, and sustainable communities. Here, you can grow your career while making a meaningful impact. We take pride in doing things differently—delivering vital services that touch every aspect of people’s lives. Our work spans a wide range of exciting change programmes designed to tackle challenges across the borough and drive positive outcomes for all.
Working Hours :This role is ‘Hybrid’ which means working from Council Hub
buildings and from home. All apprenticeship training will take place during normal working hours. Discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey.We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects.Why Join Us?This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor.You'll get:
A pathway to Commercial ManagerDirect influence over profitability, strategy and operational excellenceExposure to high-profile, prestigious estates across London & the UKA high-performance, digitally-enabled working environment25 days holiday + bank holidaysPension + ongoing development opportunities
About Onyx Fire & SecurityOnyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors.Since 2008, we've focused on creating safer buildings through:
Mechanical & Electrical Smoke ControlPassive Fire ProtectionFire Engineering & Asset Management
We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale.The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live.You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you.You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months.What You'll Be Responsible For
Validating sold scopes and converting BOQs into operational documentationVisiting sites to verify quantities, access, constraints and real-world conditionsCompleting measured surveys for fire doors, fire stopping and passive fire worksProducing Scope of Works packs and updating cost sheetsPreparing monthly valuations and signing off works completed on sitePreparing, negotiating and agreeing variationsLeading commercial discussions with clients and internal stakeholdersOverseeing projects under JCT contracts, including variations, claims and disputesManaging pricing strategy, margin control and commercial forecastingOwning the CVR process and ensuring commercial visibility across each projectActing as a trusted commercial advisor to the Head of Projects
Scope & Costing Documentation
Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications.Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages.Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements.
Stakeholder & Client Interface
Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally.Respond to commercial queries, RFIs, and contract-related correspondence.Support the operational team in delivering high-quality, compliant works in line with the programme.
Compliance & Quality
Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards).Support the creation of design packs and technical documentation where required.
About You: The Person Who Will Excel HereWe're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy.Experience & Technical Strengths
5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor)Strong measured survey capabilityExcellent document-production and client-facing communicationSolid Excel/Sheets skills and BOQ understandingProven track record of managing JCT contractsExperience managing valuations, variations and financial controlChartered Surveyor (RICS) or equivalentExperience working with Salesforce, OneTrace, Procore or similar systems.Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements.Full UK driving licence.
Traits & Mindset
Commercially ambitious with strong attention to detailProactive, structured and able to work independentlyConfident in negotiations and client conversationsStrong leadership potential, capable of developing a junior QSComfortable in a fast-moving, scaling SME environmentStrategic thinker with the ability to forecast, challenge and improve processes
How to Apply:If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact. ....Read more...
Your purpose:
To undertake administrative and operational duties across the various departments within the MIS and Exams services
To work within the MIS Directorate and operate flexibly with tasks as required, which will include travel to other sites, some evening and occasional Saturday working
Provide a high level of customer service to stakeholders throughout the college
In your role, you will be accountable for:
Providing a high standard of data inputting and checking, including student enrolments, timetabling, and exams processes
Working with the Funding Returns and Audit & Compliance teams to ensure data meets the collection requirements as specified by the college or funding agency
Assisting with the collating and checking of evidence for both internal and external audits and compliance checks
Maintaining effective filing systems, electronic and manual for the Directorate
Working with the Student Records and curriculum administration teams to support the data and MIS requirements for curriculum and the wider college
Working with the exams team to support the examination function within the college, including processing registrations, exam bookings, claims and invigilation
Dealing with enquires and queries received, including telephone and in person from both internal and external customers
Assisting and supporting in the production and maintenance of work instructions, guides and other documentation required around MIS processes and procedures
Working flexibly across various departments and sites depending on workloads and time of year
Working effective as both part of a team and as an individual in order to meet priorities and deadlines
Providing a high standard of professionalism and customer service that positively reflects yourself, the Directorate and college
There are things that we are all accountable for, whatever your role, these are:
Embedding safeguarding into your/ your teams working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy
Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act.
Being a champion and advocate for Equality and Diversity throughout College
Behaving in a manner that displays British values
Being committed to reviews of your performance and your own Continuous Professional Development
Any other duties commensurate with your role that may be required from time to time.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of evidence on-going
Access support from your tutor/assessor and your manager
Training:Overview of Customer Service Level 2 Apprenticeship Standard:
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility:
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation – dress code, professional language
Right first time
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:
There may be an opportunity for a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment and completion of the apprenticeship and if there is a role available
Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher
Education.Working Hours :Monday to Friday – you may have to work across other centres and also work some evenings/weekends to cover open evenings/enrolment.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Excellent Attendance,Excellent Timekeeping....Read more...
