The Department:
The Operations Department is split into a number of teams. The department provides a one stop, second-to-none claims handling service from first notification of loss (FNOL), ongoing mobility, repair management via excellent customer service.
The purpose of the role:
The main purpose of this role is to be a support within one of the claims handling teams in the Operations department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.
You will learn and deliver high levels of customer service ensuring a quality service is provided to all.
Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.
Key Accountabilities:
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound and outbound communications ensuring that all items are logged correctly to the relevant cases within your team
Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
To deliver excellent customer service at all times
Achieve monthly KPI targets as communicated by the Team Leader/Manager
Consistently promote the vision and values of the company through the provision of the highest level of customer service
To ensure personal compliance with the S&G policies and procedures
Full training will be given in order to complete the above duties to the best of your ability.
Boom Training and S&G Response will provide ongoing support and guidance to guide you through your business qualification.Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The apprentice will be offered a full-time permanent position upon successful completion of the apprenticeship if the business requires
Employer Description:Accident Claims Management Company
We manage car accident claims on behalf of the customer, broker and insurerWorking Hours :Monday - Friday, 9.00am - 5.30pm.
Including one hour unpaid lunch break. This will be all office based.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Resiliance....Read more...
To facilitate the communication flow and smooth administration through the following:
Initiating, arranging and securing company and client meetings for Portfolio Managers & Specialists and notifying the relevant attendees
Responsible for diary management and meeting co-ordination
Organise global travel itineraries
Processing expense claims, ensuring these comply with Company policy
Deal with returned foreign currency and send all outgoing expense reports to accounts
Arrange conference rooms, AV equipment, dial in numbers and videoconference facilities
General admin tasks including phone coverage, distribution of mail and messages
Filing, maintenance of attendance records, call reports
Updating excel spreadsheet and Outlook with internal and external contacts
Review of invoices to ensure accuracy prior to approval
Updating/maintaining the Master database for the International Equity Team
Keeping track of movements within the portfolios
Adhoc Research projects from the Specialists/ reporting Manager
Process payment of invoices and vendor payments through “TeamConnect and Smaart” system
Cover for executive assistants
Training:20% off your working week will be dedicated to 'Off the job training' - ie apprenticeship studies which are completed online during work hours. This will include independent self paced learning, online tutorials alongside other apprentices and 1:1 coaching.Training Outcome:After your Data Technician apprenticeship, you have the opportunity to progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.Employer Description:Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals.Working Hours :9.00am - 5.30pm, Monday - Friday in person.Skills: Attention to detail,Organisation skills,Analytical skills,Team working,Initiative,Microsoft Office Applications,Adaptable....Read more...
Provide support to the finance team to ensure the smooth running of finance processes, including participant payments and procurement activities
Provide support with accounts payable and accounts receivable administration. Process and raise invoices, liaise with budget holders and suppliers, set up customer details in the University financial system, raise purchase orders and check and match purchase orders against invoices, process expense claims, reconcile monthly statements from suppliers
Carry out general administrative duties. Maintain accurate filing systems for accounting documents, bring ineffective processes to the attention of the line manager
Act as the first point of contact for accounting enquiries. Respond to routine queries from suppliers and departmental staff referring as necessary, give basic advice and guidance to staff on financial processes, maintain and update financial information on the departments Teams and SharePoint sites
Provide support to grant accounts administration. Enter information onto grant databases, assist in chasing up queries related to grant expenditure, produce grant information for Principal Investigator, run ad-hoc grant reports, identify and correct expenditure errors
Provide documentation, spreadsheets and relevant information such as invoice information
Cover for other finance staff as required
Training:The applicant will train under First Intuition Cambridge for their level 3 Assistant Accountant qualification. They will be expected to attend regular in-centre tuition courses throughout a 12 - 14-month period which will help develop their knowledge, skills and behaviours in accountancy-related practices. First Intuition Cambridge Ltd has Cambridge, Norwich, Ipswich, Peterborough and Milton Keynes centres.Training Outcome:Once the period of study is completed this person would be looking to apply for Finance Assistant Posts within the University.Employer Description:The University of Cambridge is one of the world’s oldest and most successful universities. We are a renowned centre for research, education, and scholarship that makes a significant contribution to society. The University is consistently ranked amongst the top universities in the world. Our affiliates have won more Nobel Prizes than any other University.
Our sustained pursuit of academic excellence is built on a long history of first- class teaching and research within a distinctive collegiate system. For eight centuries our ideas and innovations have shaped the world. Our principal goal is to remain one of the world’s leading universities in an increasingly competitive global higher education sector. Today the University of Cambridge is at the centre of a cluster of over 4,300 businesses employing 58,000 people.
Our capital investment projects include the West Cambridge site, the North West Cambridge development and the growth of the Biomedical Campus in the south of the city. The North West Cambridge development includes the opening of a primary school – the first in the UK to be managed by a University. So we are deeply embedded in, and committed to serving, our local community. These are all conspicuous signs of a University that is not only adapting to new needs, but also anticipating the future.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Time management,Excel skills....Read more...
