Daily post and issue to each advisor
Answer the telephone
Assist with walk in, telephone and online enquiries
Book appointments
Contact providers
Offer additional support to the existing administration team
Training:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
R01 - awarded by The Chartered Insurance Institute (CII)
Completion of R01 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:
Further apprenticeships/training, permanent position
Employer Description:Veracity Financial Planning is an IFA (Independent Financial Advice) firm in Nottingham which was founded in 2009 to give pension advice, investment advice and mortgage advice in Nottingham and its environs. Veracity’s aim was to create a firm which offered a sensible, workable and visible charging structure, with simple and valuable planning techniques, that make a difference to our clients’ ability to make realistic and improved plans for their future, we have a strong team of 12 advisors and 2 administrators.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 2.00pmSkills: Communication skills,Attention to detail,Number skills,Team working,Initiative....Read more...
Exceptional Senior Account Manager opportunity with leading finance and tech PR consultancyTransform your PR career with this influential role at a prestigious Blackfriars-based communications agency specialising in corporate sector excellence. This established consultancy delivers award-winning campaigns for prominent clients across finance, technology, and property industries, offering the perfect environment for ambitious professionals seeking genuine career advancement.About the AgencyThis respected communications consultancy has built an outstanding reputation for strategic thinking and creative execution in the corporate sector. Based in a premium Blackfriars location with exceptional facilities including rooftop terrace and private gym, they represent exciting clients ranging from innovative ESG companies to elite sporting venues utilised by Manchester United and The Lionesses.The OpportunityLead client relationships and strategic communications delivery as Senior Account Manager/Account Director within their expanding team. You'll drive campaign excellence, develop junior talent, and contribute meaningfully to agency growth whilst benefiting from hybrid flexibility and comprehensive career development support.Core ResponsibilitiesDevelop and execute sophisticated PR strategies delivering measurable client outcomesLead and mentor account teams, fostering professional development and campaign excellenceBuild and maintain strategic client relationships as trusted communications advisorOversee integrated campaign delivery across traditional media, digital channels, and stakeholder engagementPresent strategic recommendations to senior client stakeholders and C-suite executivesDrive new business development and contribute to agency growth initiativesEssential RequirementsProven PR agency experience with strong client management and team leadership backgroundTrack record of successful campaign delivery within corporate communicationsExceptional strategic thinking and analytical capabilitiesStrong presentation and stakeholder management skillsExperience within finance, technology, or property sectors highly advantageousCreative problem-solving abilities with meticulous attention to detailEntrepreneurial mindset with business development acumenComprehensive Benefits PackageCompetitive salary £50,000-£60,000 with performance-related bonusesFlexible hybrid working arrangement - three days in prestigious central London officePrivate BUPA health and dental coverage following probation completionProfessional development through PRCA membership and extensive training opportunitiesAdditional wellbeing day plus comprehensive support services through Peninsula HREarly Friday finishes on final Friday of each monthRegular social events at premium London venues including Chiltern FirehouseNew business commission structure on successful client introductionsDiscretionary bonus scheme based on individual and company performanceShare option scheme available after one year for eligible team membersSustainability initiatives including environmental offset programmesCharity partnership support with dedicated time for fundraising activitiesWork Environment Their contemporary central London headquarters offers exceptional facilities including rooftop terrace, private gymnasium, and recreational areas. Located adjacent to Blackfriars, Temple, and St Paul's stations, providing excellent transport connectivity across the capital.Career DevelopmentThe corporate communications sector continues expanding, driven by increased regulatory requirements, ESG considerations, and digital transformation initiatives. This role provides exceptional opportunity to develop expertise in emerging areas whilst building the strategic leadership capabilities essential for senior consultancy positions.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.This outstanding Senior Account Manager opportunity is presented by The Opportunity Hub UK - connecting experienced communications professionals with career-defining roles in London's premier agencies.....Read more...
Our international client, is looking for Senior ServiceNow Consultant to join their teams on a Permanent basis in Poland. The role is to support their strategic growth across Europe with a strong focus on advisory, client engagement, and growth initiatives.
Role and Responsibilities:
The role operates at strategic and advisory level, working closely with senior stakeholders, supporting pre-sales activity, shaping transformation programs, and guiding enterprise-scale ServiceNow implementations.
Act as a trusted advisor to senior client stakeholders across large-scale ServiceNow transformation programs
Lead strategic discussions, solution design, and roadmap definition
Support pre-sales activities, including RFP responses
Produce Functional Design Documents (FDDs) and process flows
Define user stories, acceptance criteria, and functional specifications
Engage with clients across Europe
Skills and Requirements:
10+ years of professional experience
5 years experience in ServiceNow (including implementation projects)
Experience in one or more of the following ServiceNow modules: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD)
Experience in consulting engagements
Understanding RFPs & pre-sales activities
Excellent communication and stakeholder management skills
Willingness to travel occasionally within Europe
Must speak fluent English and Polish
Must be Based in Poland
Benefits:
Join a growing global ServiceNow practice with clear growth plans
High visibility role with direct access to senior leadership
Strategic, advisory work on enterprise-scale digital transformations
Remote setup with international exposure (must be based in Poland)
Competitive renumeration package
If you are a senior ServiceNow consultant ready to take the next step in your career.
Please apply directly or send me an email to:
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
....Read more...
Prepare all client valuations and supporting documentation for all review meetings
Track client review dates and book appointments for the advisors
Correspondence with clients – via emails, letters and over the phone
Attending client meetings and taking notes
Data entry into spreadsheets and inputting client data into our online databases, for this you must be able to demonstrate a good attention to detail
Keeping client files up to date/organised and where possible, storing information online
Help the advisors prepare and gather information on client policies and investments
Assisting advisors with cases
Scan all relevant client information and incoming post from providers
Take the post at the end of the day
Tracking the advisor renumeration
Answer the phone in the first instance (within three rings) so calls can be managed for the advisors
Answer the door to clients/providers, making sure they sign in and offering coffee and tea
Always assist in keeping the office clean and tidy
Assist the management team with a variety of tasks, including arranging client social events, HR and HSE updates, ordering office stationery and any other general duties
Training:Next Level Training will provide comprehensive training and support throughout your apprenticeship period. This includes:
Level 3 Business Administration Apprenticeship Standard (14-months)
Functional skills development in English, maths, and ICT (if applicable)
Employability skills training
Workshops and training days at our academy and online
Tutor-led workplace assessments and ongoing support
Training Outcome:A business administration apprenticeship can help lead towards multiple career paths in a number of different sectors.Employer Description:Digby Associates is a Wealth Management Firm based in the heart of Bristol’s city centre, with an additional office in Cheltenham. Founded in 2007, we have built our business on reputation – the caring financial advisers who want to add value to our clients lives. We specialise in providing bespoke financial advice and services to clients on Investments, Mortgages, Pensions and Inheritance Tax mitigation.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,Organisation skills,Problem solving skills....Read more...
Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you.
What You’ll Be Up To:
You will be working within our Business to Business (B2B) customer enquiries team where they support our customers. In this role you will be responsible for being the initial face of our business by answering inbound calls from our customers
You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills while maintaining positive client relationships
You’ll ensure that all enquiries are handled efficiently and with a customer first approach. You’ll work alongside a number of customer service departments to resolve any queries and to ensure our customers receive the very best service from Johnson Controls
Working within a team of experts you will be provided with on-going training and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future, with a market-leading brand in a secure and expanding marketplace
Promoting the brand to all existing and potential customers and providing accurate information on product, policies, and procedures
Updating our Customer Relationship Management systems to ensure we retain accurate and timely information needed to resolve queries quickly
Supporting customers through periods of dissatisfaction, offering high effective problem-solving skills needed to de-escalate and resolve dissatisfaction
Liaising with customers who are raising a complaint or wanting to cancel their contract via a variety of communication methods to resolve the customers issues and retain their business
Feeding back outcomes to ensure that pro-active steps are taken to improve the customer journey
Training:As an apprentice in our programme, you'll enrol on the Advanced Level 3 Customer Service Apprenticeship qualification.
This is a 2 year apprenticeship and the college course will be delivered on day release, remotely. Training Outcome:
There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday, 8.30am- 5.00pm, or as per business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Future Focused,Purpose Led,Customer Driven,Integrity....Read more...
Core Duties:
Assist with the management of applications responding to queries where possible or forwarding to relevant member of team
Manage the access care planning application for all Care Support Workers and office based staff
Assisting with payroll queries and arranging the monthly payroll to our finance team
Monitoring and communicating with all Care Support Workers in relation to the care planning application
Working alongside care coordinator to arrange working shift for all staff and assisting with the monthly rotas
Process timesheet requests and queries
Taking responsibility for scheduling all meetings, and storing meeting minutes as per company policies
You will be responsible for answering calls and monitoring electronic monitoring system
Keep all administrative trackers up to date and accurate on a weekly basis, updating the team on any changes/concerns
Develop and maintain relationships with clients; community-based workers and outside agencies - including commissioners
Working with the senior team - ensuring governance planner and tasks are being implemented in a timely manner - following up on any overdue tasks
Schedule and monitor Care Assistants calls on a weekly and daily basis; considering Client/Care Assistant suitability and logistics
Identify and report areas of recruitment needs
Assist the care manager with Client care plans and reviews
Participate in the ‘on call’ rota and provide an up-to-date handover
Assist with the processing of DBS referrals, liaising with the relevant HR Advisor and logging cases that have been submitted
Ensure the maintenance of employee records, ensuring complete accuracy and confidentiality
Provide a high level of customer service to all stakeholders
Support the team in the delivery of its objectives demonstrating a ‘can do’ attitude and adopting a flexible and resourceful approach
Support the recruitment team with project administration as and when required
Training:Business Administrator Level 3.Training Outcome:Full-time employment with Trailblazer and a well-constructed career path.Employer Description:Trailblazer Social Care is a Care Quality Commission (CQC) registered organisation. We deliver professional care based on both the healthcare requirements and personal preferences of our clients. Our services include
Rapid Response, Palliative and end of life care and Personalised care.Working Hours :Monday to Friday 8am until 4pm or 9am until 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Relationship Building Skills,Time Management,Confidentiality,Professionalism,Friendly,Professional....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Further opportunities to develop career to become a fully qualified master technician and MOT tester
On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year
Employer Description:Your Hyundai main dealer, MotorFair, Birmingham, is a family-owned business committed to quality service.
Founded by Mr. Derrick Grieveson in 1953 as Worcester Carsales, we have been serving motorists in Birmingham, Worcestershire, and the West Midlands for over 70 years. In 1963, we relocated to Hylton Road, Worcester. Derrick’s son, Stuart Grieveson, now our Managing Director, joined the company in 1973. Over the last 25 years, we’ve acquired multiple new car franchised dealerships in the West Midlands.
Three generations of the Grieveson family, including three of Derrick’s grandchildren, proudly work within the company.Working Hours :Monday- Friday, 8.00am- 5.00pm with a 30-min lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Commercial Insurance Broker - CyberCentral London Salary Circa £50,000 (DOE)
The Opportunity
I’m excited to be partnering with an innovative, fast-growing brokerage with a start-up mindset and serious ambition. This is a business for people who want more than comfort and routine and are motivated by the idea of building something that materially changes their future. This role involves hard work, but it is the kind of hard work that delivers genuine financial upside. The effort you put in here directly impacts your earning potential, progression, and long-term lifestyle. This is an opportunity to significantly accelerate your career and your income in an environment where success is recognised and rewarded. You will work closely with an exceptionally experienced and commercially astute team who are deeply invested in client satisfaction as well as your development.
Key Responsibilities
Build and maintain strong, long-term relationships with commercial insurance clients
Act as a trusted advisor, providing high-quality, consistent advice and service
Assess client needs and design tailored insurance programmes aligned to their risks and objectives
Conduct detailed risk assessments and review existing insurance arrangements
Present insurance solutions clearly and confidently, ensuring clients fully understand their coverage
Identify opportunities to grow accounts and increase value through relationship-led development
Stay informed on market trends, regulatory changes, and emerging risks
Contribute fully in a fast-paced, performance-driven environment where high standards are the norm
The Person
Proven experience as a Commercial Insurance Broker, Account Executive, or Account Handler
Strong knowledge of Commercial Insurance products, with cyber experience highly advantageous
Cert CII preferred
Acturis experience highly desirable
Commercially minded and relationship-focused
Motivated by growth, learning, and long-term financial success
Dedicated to delivering the right outcome for the client, not the quickest one
To Apply
If you are an experienced Commercial Account Executive, Broker, or Account Handler who is motivated by opportunity, financial progression, and being part of a high-growth business, please send your CV for immediate consideration. Interviews are currently being arranged.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations
Identify accurately customer requirements
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
Maintain and continually improve the quality of service provided to the customer
Trained - to receive, inspect and check documentation of all incoming parts
Trained - to adequately package material, which is to be dispatched from the parts department
To carry out any additional duty relative to the parts department as requested
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:Moto-Tech Fleet Servicing is one of the largest independent garages in Bristol with branches in both St Philips and Bedminster. With prices considerably cheaper than that of a main dealer, we provide value for money combined with a professional, friendly and honest approach.
We offer a full range of garage services including MOTs (Class IV, V & VII), Servicing, Diagnostics & Repairs. We cover all makes of cars and light commercial vehicles. Fleet servicing specialistsMoto-Tech are specialists in Fleet Servicing, whether you have a small or large fleet of vehicles, owned or leased, we can offer you a tailored solution that will save your company both time and money.
We are approved agents for most leasing companies, including Arval, ARI Fleet, Fleet Assist., GE, HSBC, Hitachi, PHH, Carillion, Lloyds, Lombard, Lex Autolease, Masterlease, Inchcape, Northgate, Pendragon, Seven Asset, Venson, Velo and more…Working Hours :Monday- Friday
7:30am- 5pm
40 Hours a weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking for a Health, Safety, Environment and Technology (SHET) Level 3 Apprentice to join our team.
Working from the NE Office (which is based within Organon in Cramlington) this role is ideal for someone starting their career who wants to learn about health and safety in construction and manufacturing.
You will be supported and mentored by experienced Health & Safety professionals. Over time, you will develop into a Health & Safety Technical Administrator, with the long-term opportunity to progress to a Site Health & Safety Advisor.
With training and support, you will eventually be able to:
Record and follow up Safety Observation Reports (SORs)
Help manage project health and safety statistics
Complete monthly safety reports and KPI scorecards
Help prepare and issue a monthly Health & Safety newsletter
Attend weekly contractor safety meetings and take minutes
Record and organise safety documents
Manage contractor training records
Support the Approved Contractor database
Help run site inductions
Check contractor qualifications (e.g. CSCS, PASMA)
Support Health & Safety Advisors on site
Attend site inspections and meetings
Assist with accident and near-miss investigations
Keep your own training and CPD records up to date
What We Are Looking For:
An interest in health and safety
Willingness to learn and develop
Good organisation and communication skills
Ability to work well in a small team
Basic IT skills
A positive and responsible attitude
No previous experience is required - full training will be provided
Training:
Candidates will work towards a level 3 safety, health and environmental qualification
All candidates will be required to do an End Point Assessment
Training Outcome:
Full-time employment upon completion of the apprenticeship
Employer Description:BAILEYGOMM is a specialist Design Consultancy within the Built Environment and is experienced in engineering and infrastructure projects, from single building refurbishments, to full-scale facility development and Master Plan implementation. The company works in all sectors, which provides great cross-fertilisation of ideas between different work genres. Our resources incorporate a full Mechanical, Electrical and Public Health design team enabling us to provide comprehensive support for any project. We are very aware of the financial constraints that impact on all our customers and pride ourselves in finding cost-effective solutions. We are a company with a flexible approach, enabling us to find a solution that works for our clients.Working Hours :Monday - Friday, 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
What you’ll be doing:
Learn how to prepare tax returns for individuals and landlords, building real skills used in accounting and finance careers
Help send tax returns to HMRC and support VAT registrations, seeing how businesses meet their legal responsibilities
Assist with preparing P11Ds, learning how employee benefits are recorded and reported
Speak and write confidently with clients, HMRC, and your team, developing strong communication skills for the workplace
Build problem‐solving and analytical skills by working with numbers and understanding financial information
Grow your responsibility as you gain experience, including helping or mentoring new trainees in later years
Work closely with your team, sharing ideas and learning from others to keep work running smoothly
Be part of a friendly, supportive tax team where everyone helps each other succeed
Training:
Professional Accounting Taxation Technician Apprenticeship Level 4 - ATT A key role within any accountancy and finance function, individuals undertaking this apprenticeship will hone their ability to create, verify and review accurate and timely financial information. This apprenticeship can suit a variety of financial functions as there are a range of qualifications available to suit your organisation
The ATT qualification gives you the knowledge and practical skills to work in tax compliance
After qualifying, you can progress onto CTA and become a chartered tax advisor. The ATT syllabus follows a modular structure, which consists of two core certificate papers and four optional certificate papers, allowing you to specialise in your own area of interest or expertise
You must also complete three computer-based exams (Law, Professional Responsibilities & Ethics and Accounting). Compulsory units include: Personal Taxation (PT) Business Taxation (BT)
Training Outcome:
This is an excellent opportunity for someone looking to start a career in tax. You will receive full study support, beginning with the ATT (Association of Taxation Technicians) Level 4 qualification, with the opportunity to progress to the CTA qualification to become a Chartered Tax Adviser
You will gain practical experience from day one, with responsibility increasing over time
You’ll receive technical training, in-house learning opportunities, and personal development support. A dedicated training and development coordinator, study champion, and partner mentor will guide your progress
Hybrid working is available once the probationary period is complete
Employer Description:We are an award-winning top 100 accountancy firm, achieving in 2019, Tolley’s Best Single Office Tax Practice in the UK,Top 10 Accountancy Employer, finalists for Graduate and Non-Graduate Programme of the year and Mid-Tier Firm of the Year. We have fantastic modern offices in North London and are forward thinking in our approach to both clients and staff and offer a supportive and progressive working environment. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard.
Brand specific certifications.
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Customer Success Manager (CSM) – North America / Latin AmericaManchester (Hybrid) | £40,000 + Commission | 12:00pm–8:30pm UK timeWant a Customer Success role with real ownership, global customers, and clear career progression? We’re hiring a Customer Success Manager to support our client on a portfolio across North America and Latin America, helping customers get measurable value from our backup and recovery SaaS solutions, while driving renewals, retention, and growth.This is a UK-based role working aligned to North American business hours, ideal for someone who enjoys fast-paced environments, international relationships, and building long-term customer partnerships.The RoleYou’ll manage a portfolio of Mid-Enterprise customers, supporting them across the full lifecycle, from onboarding to renewals, while partnering with Senior CSMs, Sales, Support, and Channel teams.Working hours that are required:
12:00pm – 8:30pm UK timeDuring onboarding, North America hours coverage will be required 2–3 days per week, moving to full alignment as the role develops.
What You’ll Be DoingCustomer Success & Account Management
Own and manage a portfolio of Mid-Enterprise customers across NA & LATAMSupport onboarding and renewal readinessContribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growthProvide responsive support during North American business hours and escalate when needed
Renewals & Upsell Support
Support contract renewals with distributors, resellers, and end customersIdentify upsell and expansion opportunities through usage and customer conversationsCollaborate with Sales, Senior CSMs, and Channel teams on commercial alignment
Relationship Building
Become a trusted advisor and main point of contactBuild strong stakeholder relationships and drive customer advocacyProactively improve adoption and value realisation
Cross-Team Collaboration
Work closely with Sales, Support, Product, and Channel teamsCoordinate enablement, training sessions, and best-practice guidanceShare customer feedback to influence product improvements
Data & Reporting
Keep customer records accurate in HubSpot / spreadsheetsUse dashboards to strengthen forecasting and retentionTrack customer health and proactively manage at-risk accounts
What We’re Looking ForRequired
Strong communication skills (written + verbal)Great organisation and time management across time zonesComfortable working UK-based but aligned to North American hoursTech-savvy and able to learn software solutions quicklyProactive, customer-first mindset
Preferred
Experience in Customer Success, Account Management, Support, or similarExposure to SaaS, backup, or recovery solutionsHubSpot CRM experienceConfident with Excel or Google Sheets for reporting
What You’ll Get
A genuinely global Customer Success role (NA + LATAM exposure)Clear progression into Customer Success and Strategic AccountsStructured onboarding, training, and mentorshipA collaborative, supportive team environmentThe chance to work with market-leading backup and recovery technology
INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
With support and guidance from your managers, a Full Time Sales Advisor plays a key role in improving store performance and upholding high presentation standards, so you will need to be aligned with our values, focussed on building relationships and providing exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
Delivering excellent customer service in person, via email or on the telephone
Maximising sales at every opportunity to help improve the performance of the store
Work collaboratively in your team, helping to maintain a happy working environment
Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
Complying with health and safety standards, monitoring store security and ensure accurate completion of administration
Some of our benefits include:
Competitive rates of pay reviewed on an annual basis
Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your Birthday
Holiday entitlement of 28 days, increasing with service
Training and support to help you develop a great career with us from day one
Great pension and sharesave schemes
Social events throughout the year
Family friendly policies which include enhanced maternity, paternity and adoption packages
Free on-site parking
Cycle to work scheme and gym discounts
Vouchers for important life events, birthdays and long service rewards
Day off to volunteer for one of our charity partners
Access to wellbeing support and employee assistance programme (EAP)
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 0 month Apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
There is a possibility of being offered a full time role after successful completion of the apprenticeship
Employer Description:Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.Working Hours :Shifts TBC- 5 out of 7 days, including weekends.
Monday - Friday 8:15am- 4:45pm OR 9:15am- 5:45pm
Saturday 8:45am- 5:56pm
Sunday 9:45am- 4:15pmSkills: Administrative Skills,Customer Care Skills,Initative,Communication Skills....Read more...
