Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What We’re Looking For:
Support children’s development in line with the EYFS
Assist with observations and learning records
Support daily routines, activities and transitions
Promote positive behaviour and emotional well-being
Work in partnership with colleagues and parents
What We’re Looking For:
Previous experience with children (preferred)
Commitment to completing the Level 3 qualification
Passion for early years education
Team player with a nurturing approach
Understanding of safeguarding (training provided)
Training:On the Job training will be in the work place whilst working as an apprentice, supporting the children between the ages of 0 and 5 years old. You will attend Online Masterclass once per month and will have ongoing support and meetings from your skills coach and employer/mentor Training Outcome:Once Qualified as An Early Years Educator you could progress to:
Room Leader
Manager L5
Employer Description:Here at Ellesmere Children’s Centre, we strive to provide award winning, Ofsted rated OUTSTANDING childcare in the Burngreave area of Sheffield.
We are led by a dynamic committee of volunteers. The centre has a culturally diverse, competent, multilingual staff team. We are dedicated to ensuring that every child who walks through our door feels a part of “our” wider family environment.
It is our hope that each child is able to flourish to their individual but full potential. We feel that good play experiences are key to engaging into the many facets of the world.As part of our ethos we encourage all children, staff and any users of the centre to;
Respect OthersUnderstand OthersEnjoy DifferenceEmbrace life which is all around us.
We are a non-for-profit, charitable organisation which remains focused by ensuring all children who attend the centre receive the care and education required to support their unique potential.Working Hours :you will work full time min of 30 hours per week Monday to Friday on a rota.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
To support fellow educators/practitioners to deliver the setting’s curriculum and standard of practice
To work towards an early years qualification with support from the setting’s staff and training provider
To seek support from members of the team to assist your learning
To work closely with children aged 0-5 years old, looking after their daily needs such as feeding, nappy changing and toileting
To work as part of a team to deliver and meet the requirements of the Early Years Foundation Stage for all children
To plan, provide and support age-appropriate play opportunities in line with the curriculum and individual needs of the children in your care
To ensure the safeguarding and welfare of all children in your care
To observe, assess and record children’s learning and development progress
Provide an enabling environment that meets the needs of each unique individual child
To build and maintain positive relationships with parents/carers
To adhere to and follow the setting’s policies and procedures
To attend regular team meetings
To ensure standards of health and safety, hygiene and cleanliness are maintained at all times
To attend additional training events and meetings as identified by the Setting Manager for training requirements
Training:
An apprenticeship includes regular training with a college or other training organisation
Off-the-job training will follow the time allocations outlined in the Occupational Standard
Training Outcome:
Upon completion of this apprenticeship you will have the opportunity for further study completing the LV5 Early Years Lead Practitioner course
The employer guarantees full-time permanent employment upon completion of this apprenticeship
Employer Description:Monkey Puzzle are part of an award-winning nursery group, offering high quality childcare in their specially equipped nursery for children aged three months to five years old. They also offer multi-sports, cooking, sing and sign and Yoga to ensure the children at their nursery have every opportunity to develop holistically. Their onsite chef produces a varied and delicious menu providing nutritious meals for the children and staff. Monkey Puzzle’s Early Years Team excel in teamwork and will deliver an outstanding learning experience to you as well as supporting you to develop your skills through innovative training.Working Hours :35 hours a week. Off-the-job training will follow the time allocations outlined in the Occupational Standard.Skills: Communication skills,Organisation skills,Team working,Creative,Patience....Read more...
Company Overview: The Opportunity Hub UK is currently recruiting for a Nursery Room Leader position on behalf of a reputable childcare provider in the United Kingdom. With a strong commitment to providing high-quality care and stimulating experiences for children, our client focuses on creating a safe and nurturing environment where children can thrive.Job Overview: As a Nursery Room Leader, you will play a vital role in ensuring the delivery of excellent childcare services. Working as part of a dedicated team, you will be responsible for implementing daily routines, leading activities, and supporting the overall well-being of the children in your care.Here's what you'll be doing:Demonstrate authority and leadership skills within the nursery environment.Lead the implementation of the Early Years Foundation Stage curriculum, observing and extending children's learning.Foster positive teamwork among staff members, collaborating closely with the manager.Establish effective communication with parents/carers to promote partnership and involvement.Ensure compliance with EYFS regulations, child protection guidelines, and health and safety protocols.Here are the skills you'll need:Minimum NVQ3, NNEB, or equivalent childcare qualification.Experience as a nursery nurse, including at least 3 years of practical experience.Strong leadership abilities with proven staff management skills.In-depth knowledge of the EYFS curriculum and its implementation.Excellent communication skills and the ability to interact confidently with various stakeholders.Capacity to work independently and manage time efficiently.Here are the benefits of this job:Opportunity to work with a reputable childcare provider committed to excellence.Ongoing training and professional development opportunities to enhance performance.Dynamic and supportive work environment fostering innovation and enthusiasm.Flexibility to adapt and participate in various nursery activities as required.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Advantages of Pursuing a Career in this Sector: Joining the childcare sector offers the chance to make a meaningful difference in the lives of young children and their families. It provides a rewarding career path where dedication, innovation, and compassion are valued traits. Moreover, the sector offers opportunities for continuous learning and professional growth, contributing to personal and professional development.By embracing the role of Nursery Room Leader, you become an integral part of a team dedicated to nurturing the next generation, fostering their development, and shaping their futures positively.....Read more...
Support the Repair Manager and sales team in coordinating the day-to-day repairs process.
Monitor the repairs inbox and help acknowledge customer enquiries, requests and updates in a timely and professional way.
Raise, update and maintain repair order records, ensuring information is accurate, complete and easy to track.
Liaise with customers, suppliers and internal colleagues to gather information, chase updates and keep repairs moving through the process.
Assist with quotations, purchase order administration, shipment records and repair documentation where required.
Help maintain repair trackers, spreadsheets and status reports so the team has clear visibility of open work, priorities and overdue actions.
Support logistics administration where required.
File repair paperwork, certificates and supporting documentation in line with Skyline’s quality and record keeping requirements.
Contribute ideas to improve administration processes, customer communication and repair tracking as confidence grows.
The role is office based at Skyline Aero, Oxleaze Business Park, Greenhill, Royal Wootton Bassett, SN4 8EH. The location may require reliable transport depending on where the apprentice lives.Training:Business Administrator Level 3.
Whilst the majority of training will take place at work, there will be occasional attendance at workshops (Teams and in person) with the college.Training Outcome:On successful completion, there may be opportunities to progress into repairs administration, repairs coordination, warehousing or other areas, depending on business need and individual performance.Employer Description:Skyline Aero is an aviation business based near to Royal Wootton Bassett. The repairs team supports internal and external customers with aircraft component repair activity, working with suppliers, customers and internal colleagues to coordinate repair orders, updates, documentation and logistics.Working Hours :Working hours: full time, Monday to Friday, to be confirmed by Skyline.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Working closely with the wider team, you'll support a range of administrative and organisational tasks, helping to ensure the smooth running of the office.
This varied role may include:
Managing emails, telephone enquiries and visitor communications
Maintaining accurate records, databases and filing systems
Supporting diary management and meeting administration
Preparing documents, letters, reports and correspondence
Updating spreadsheets and organisational systems
Supporting compliance and data management processes
Assisting with the organisation of events, activities and community initiatives
Liaising with colleagues, volunteers, service users and external stakeholders
Handling incoming and outgoing post
Ordering office supplies and maintaining stock levels
Supporting managers with general administrative tasks and projects
Providing excellent customer service and professional communication at all times
This role is across all departments of the business and will include some accounts administration.Training:Next Level will work closely with you throughout your apprenticeship programme.
Fortnightly online workshops
Dedicated 1-2-1 tutor support
Regular progress reviews with your tutor and manager
Functional Skills support in maths and English, if required
Ongoing workplace coaching and development
Training Outcome:Upon completion, a Business Administration apprenticeship can open the door to a wide range of career opportunities across different sectors. Following successful completion, there is the potential to progress onto full time employment within the company.Employer Description:The Motor Company is a family established and run business based in Taunton, Somerset. It is predominantly a car dealership selling new and used cars, parts and repairs to vehicles and has a strong reputation in the area having been there since 1986.Working Hours :Monday to Friday 9am to 5.30 with 30 minutes for lunch
37.5 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Professionalism....Read more...
This is an exciting opportunity to gain valuable hands-on experience in a busy retail environment while working towards a Level 2 Customer Service Practitioner Apprenticeship with Babington.
You will work alongside an experienced team, developing your customer service, communication, retail and organisational skills. You will gain practical experience supporting customers, operating tills, replenishing stock and helping to maintain a welcoming and well-presented store.
As a Customer Service Apprentice, your responsibilities will include:
Welcoming customers and providing friendly, helpful and professional service
Responding to customer questions and helping customers find products around the store
Developing your knowledge of the products available and providing appropriate guidance to customers
Operating tills and processing customer purchases accurately using cash and card payment systems
Supporting customers with queries and complaints, escalating more complex issues to your supervisor or manager
Replenishing stock and ensuring shelves are well presented and appropriately labelled
Checking product dates and supporting good stock rotation
Assisting with stock counts and maintaining accurate stock levels
Helping to keep the shop floor, tills and customer areas clean, tidy and welcoming
Following company procedures relating to Health & Safety and Food Hygiene
Working positively with colleagues to provide a high standard of customer service
Taking part in training, coaching and development activities throughout the apprenticeship
Completing your required off-the-job training and apprenticeship work during paid working hours
Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:See-woo is your premier Asian supermarket offering a wide range of fresh produce, groceries, and authentic Asian foods.Working Hours :5 Days Per Week Shifts On a Rota Basis (Ranging Between Monday to Saturday 9am - 7pm Sunday 11am - 5pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Patience....Read more...
This is an exciting opportunity to gain valuable hands-on experience in a busy retail environment while working towards a Level 2 Customer Service Practitioner Apprenticeship with Babington.
You will work alongside an experienced team, developing your customer service, communication, retail and organisational skills. You will gain practical experience supporting customers, operating tills, replenishing stock and helping to maintain a welcoming and well-presented store.
As a Customer Service Apprentice, your responsibilities will include:
Welcoming customers and providing friendly, helpful and professional service.
Responding to customer questions and helping customers find products around the store.
Developing your knowledge of the products available and providing appropriate guidance to customers.
Operating tills and processing customer purchases accurately using cash and card payment systems.
Supporting customers with queries and complaints, escalating more complex issues to your supervisor or manager.
Replenishing stock and ensuring shelves are well presented and appropriately labelled.
Checking product dates and supporting good stock rotation.
Assisting with stock counts and maintaining accurate stock levels.
Helping to keep the shop floor, tills and customer areas clean, tidy and welcoming.
Following company procedures relating to Health & Safety and Food Hygiene.
Working positively with colleagues to provide a high standard of customer service.
Taking part in training, coaching and development activities throughout the apprenticeship.
Completing your required off-the-job training and apprenticeship work during paid working hours.
Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:See-woo is your premier Asian supermarket offering a wide range of fresh produce, groceries, and authentic Asian foods.Working Hours :5 days per week. Shifts on a rota basis (Ranging between Monday to Saturday, 9.00am - 6.00pm. Sunday, 11.00am - 5.00pm).Skills: Communication skills,Organisation skills,Customer care skills,Team working,Patience....Read more...
Supporting the planning, coordination and tracking of live cross-functional projects
Following up with stakeholders across the business and with external suppliers to keep projects moving
Maintaining and updating project trackers, ensuring any progress is noted
Producing reports, dashboards and PowerPoint presentations to a professional, on brand standard
Assisting with supplier onboarding, procurement activity and market research into new suppliers and technologies
Organising training days, launch events and supplier meetings, handling logistics end to-end
Managing systems and portals to ensure everything is kept updated and running as it should
Answering practice queries and supporting with supplier queries
Supporting data collection and analysis to inform business cases and commercial decisions
Helping map and improve operational processes across the practice network
Coordinating actions and communication across multiple departments to keep projects aligned
Providing wider administrative support to the Integrations Manager as needed
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Damira is a growing and expanding dental group so there is plenty of scope for development in the future
Employer Description:Employer Description: Privately owned Dental Group providing NHS & Private dental services with 53 practices across the South of England and the Midlands. The Head Office is based in PinnerWorking Hours :Monday - Friday, 8.00am- 4.30pm, with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Microsoft Office....Read more...
Liaise with the Transport Department to ensure new bookings are promptly covered
Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
Always backup any verbal conversations with customers via email including additional charges
Training:
Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer
Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts
Participate in bi-weekly 1-1’s completed by line manager
Report to management and the rest of the team on your assigned customer accounts activity
Training Outcome:A recognised qualification:
You’ll receive an industry-recognised certificate, such as:
Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
Additional training in communication, problem-solving, and digital skills
This qualification shows that you’re skilled in delivering excellent customer experiences
Employer Description:Established in 2016, Quickline Couriers offers same-day and dedicated delivery services.
From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.Working Hours :Normal working hours (07:00 - 18:00). Working days TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Supporting children: Providing care, play, and learning activities for children of different ages and developmental stages
Creating a safe environment: Ensuring the environment is inclusive and appropriate for children's needs and cultural backgrounds
Communicating with parents: Sharing information about children's needs and progress with parents and carers
Observing and assessing children: Monitoring children and discussing concerns with a line manager
Maintaining records: Keeping records of attendance, contact details, and other relevant information
Attending courses: Participating in courses and meetings to develop skills and knowledge
Completing tasks: Completing tests, assignments, and other tasks as part of the apprenticeship
Working with others: Collaborating with colleagues and other professionals to meet children's needs
Following policies: Adhering to policies and procedures relevant to the work of the setting
Training:
The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignment
Candidates are not required to attend college
One-to-one support and tuition from your apprenticeship tutor, this tutor will make in person visits to you at the nursery, or schedule online meetings every 5-6 weeks
Training Outcome:
The Early Years Educator Level 3 is an advanced apprenticeship equivalent to an NVQ 3
You could progress to the Level 5 Early Years Lead Practitioner apprenticeship and do further training to reach Early Years Teacher Status
Employer Description:"The child’s conquest of independence begins with his first introduction to life. While he is developing, he perfects himself and overcomes every obstacle that he finds in his path.” -Maria MontessoriWorking Hours :Monday to Friday, 8:00amb- 6:00pm.
Exact working hours/shift to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Supporting children: Providing care, play, and learning activities for children of different ages and developmental stages
Creating a safe environment: Ensuring the crèche environment is inclusive and appropriate for children's needs and cultural backgrounds
Communicating with parents: Sharing information about children's needs and progress with parents and carers
Observing and assessing children: Monitoring children and discussing concerns with a line manager
Maintaining records: Keeping records of attendance, contact details, and other relevant information
Attending courses: Participating in courses and meetings to develop skills and knowledge
Completing tasks: Completing tests, assignments, and other tasks as part of the apprenticeship
Working with others: Collaborating with colleagues and other professionals to meet children's needs
Following policies: Adhering to policies and procedures relevant to the work of the setting
Training:Early Years Educator Level 3 Apprenticeship Standard:
The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignments
Candidates are not required to attend college
One-to-one support and tuition from your apprenticeship tutor; this tutor will make in-person visits to you at the nursery, or schedule online meetings every 5-6 weeks
Training Outcome:
You could progress to the Level 5 Early Years Lead Practitioner apprenticeship and do further training to reach Early Years Teacher Status
Employer Description:We are family run & have been providing innovative, quality childcare since 1995. We're open Monday to Friday 7:30am until 6:30pm
Our Nursery is open 51 weeks of the year.
If you're interested in coming for a visit please complete an enquiry form for your preferred branch and we will be in touch!Working Hours :Monday - Friday.
The shifts rotate weekly between 7.15am - 5.00pm, 8.15am - 6.00pm, and 9.00am - 6.45pm.Skills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data.
The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers.
Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors.
The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager.
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence, on-going during your apprenticeship programme
Access support from your tutor/assessor and your manager as and when required
Training:Overview of the HR Support Level 3 Apprenticeship Standard.
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering frontline support to managers and employees, or are an HR Manager in a small organisation.
Their work is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team. This aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard:
Knowledge:
Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes
Skills:
Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development
Behaviours:
Honesty & Integrity, Flexibility and Resilience
The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of maths and English GCSE Grade 4/C or above or a Functional/Key Skills L2 qualification is required when applying for End Point Assessment to take place.
This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the college will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each
End Point Assessment:
Consultative Project - 3000 words +/-10%
The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required.
Professional Discussion – Within 2 weeks of the project being marked, the professional discussion will take place.
Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday, times to be confirmed an are flexible. There will be a requirement to work in the office and also remote.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace....Read more...
General Administration to include:
Answering the telephone in a polite and professional manner
Communicating via email and letter
Using Microsoft Packages, in particular Word and Excel
Responsible for co-ordinating the post
Inputting data onto internal systems with a high level of accuracy
Responding to requests for information
Managing reordering of stationery, refreshments and consumables
Producing reports
Social Media
Using a drone to capture content
Photography
Editing footage and images
Posting content on various social media platforms
Updating social media platforms
outgoing, creative and original thinker. Im sure you’ve got lots on your list
Any other relevant duties to support the needs of the business
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of ongoing evidence
Access support from your tutor/assessor and your manager
Training:An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations.
An assistant administrator's work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations. They represent the organisation when dealing with internal and or external stakeholders.
In their daily work, an employee in this occupation interacts with colleagues, supervisors, senior managers, clients, customers, contractors, suppliers, service users, and government agencies.
Within their organisation they may be asked to work with or act as a point of contact for other departments and colleagues within the organisation such as IT departments, finance and human resources. They must be able to take and respond to feedback from their supervisor in order to meet the needs of the organisation. They may have access to sensitive information respecting organisational and personal information.
The qualification will involve the candidate undertaking the following duties to meet the Knowledge, Skills and Behaviours required for the Apprenticeship Standard:
Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, videocall, online chat functions or digital platforms.
Duty 2 Support internal or external events or meetings, in person or on line, following organisational policies and procedures.
Duty 3 Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems.
Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots.
Duty 5 Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager.
Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomalies or concerns.
Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements.
Duty 8 Be aware of the organisation’s priorities and activities, and how the role supports these. For example undertaking routine tasks such as presenting information and producing documents.
Duty 9 Identify issues and escalate problems to others when beyond remit.
Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines.
Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday
8.30am until 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness,USING A DRONE - DESIRABLE,USING SOCIAL MEDIA,USING MICROSOFT,ABILITY TO DRIVE - DESIRABLE,DRIVING LICENCE - DESIRABLE,OUTGOUNG PERSONALITY,CAN DO ATTITUDE,HAS MATURITY,ORIGINAL THINKER,EXCELLENT TIMEKEEPING....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in planning and delivering engaging, age-appropriate activities
Promote learning through play in line with the EYFS (Early Years Foundation Stage) framework
Create a safe and stimulating environment
Help maintain clean, safe, and welcoming learning spaces
Follow safeguarding and health & safety procedures at all times
Observe and monitor children's progress
Record observations and contribute to assessments and development plans
Share relevant information with senior staff and parents as needed
Promote positive behaviour and social skills
Encourage kindness, sharing, and respectful behaviour
Use positive reinforcement and model appropriate conduct
Assist with daily routines
Support children during mealtimes, toileting, dressing, and nap times
Help establish consistent routines for comfort and stability
Work collaboratively with colleagues and parents
Communicate effectively with team members, children, and families
Participate in staff meetings and training sessions
Maintain confidentiality and professionalism
Handle sensitive information with discretion and follow data protection policies
Follow nursery/setting policies and procedures
Adhere to guidelines for safeguarding, equality, inclusion, and diversity
Support in ensuring the setting meets regulatory and quality standards
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:Completing a Level 3 Early Years Educator apprenticeship opens the door to a wide range of opportunities in the Early Years sector. With this qualification, individuals become fully qualified practitioners, capable of working independently with children in nurseries, preschools, and reception classes.
As they gain experience, they may progress into more senior roles such as:
Senior Practitioner or Room Leader - overseeing a team within a room, leading planning and observation, and supporting less experienced colleagues
Deputy Nursery Manager - supporting the nursery manager in daily operations, compliance, safeguarding, and staff development
Nursery Manager - leading the entire nursery setting, ensuring high standards of care and education, team performance, and regulatory compliance
To support continued growth, NextStep Training offers the following advanced qualifications within Early Years.
Level 4 Early Years Advanced Practitioner:
Ideal for those who want to specialise in areas such as SEND, safeguarding, or early language development. This course enhances practice and supports progression into leadership
Level 5 Early Years Lead Practitioner:
Designed for experienced practitioners ready to take on leadership roles within their settings. It focusses on leading day-to-day practice, mentoring staff, and contributing to strategy and curriculum development
Both qualifications can be delivered flexibly, either online or in-person, and include dedicated support from our experienced tutors and safeguarding officers.
Further progression can include:
Moving into school-based roles such as Teaching Assistant or SEND Support
Becoming a Trainer, Assessor, or Mentor for apprentices
Pursuing a Foundation Degree or BA in Early Childhood Studies, leading towards Early Years Teacher Status (EYTS) or Qualified Teacher Status (QTS)
Our structured training and support ensure that every apprentice has a clear and achievable pathway to long-term success in the Early Years sector.Employer Description:Welcome to Monkey Puzzle Cheam. A beautiful nursery setting offering outstanding childcare to Babies, Toddlers and Preschoolers aged 3 months to 5 years old.
When we think about Hygge in the Early Years we are focusing on the FEELING. We feel that no matter what their background or situation, “Every child needs a champion”. We as educators stand up for what our children need, value each child as an individual and understand that each child has the potential to learn from their surroundings in their unique ways. Our vision shapes all aspects of teaching and learning from the planning process, the interactions between staff and child and the learning environment.
Our approach is rooted in delivering high‑quality childcare where every child feels healthy, safe, secure, and supported to thrive. We believe that early childhood is a crucial stage of life, and we are committed to helping children build confidence, curiosity, and a strong foundation for future learning.
Children who leave J. Shalom Childcare are well‑prepared for their transition to school. We maintain close relationships with local primary schools and provide an excellent standard of early education that aligns with the Early Years Foundation Stage (EYFS). This ensures that every child develops the skills they need socially, emotionally, and academically to take their next steps with confidence.
At J. Shalom Childcare, we are more than a childcare setting; we are a nurturing community where every child is valued, every family is welcomed, and every day is an opportunity to learn, grow, and shine.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Regional Trainer | Education & Professional Services | Scotland
Zest Optical is working in partnership with a leading ophthalmic lens manufacturer to recruit an experienced Trainer – Education & Professional Services to cover Scotland.
This is an excellent opportunity for a Dispensing Optician with strong ophthalmic lens knowledge who is passionate about education, training and supporting the development of eye care professionals.
Working closely with optical practices throughout Scotland, you'll plan and deliver engaging product, sales and retail training while providing technical and professional support to customers and internal teams.
The position combines field-based customer training with professional services, technical support and wider educational projects, making it ideal for someone who enjoys sharing their expertise and building strong relationships across the optical industry.
Trainer – Role & Responsibilities
Deliver engaging product, technical, sales and retail training to optical practices across the South East.
Educate eye care professionals on ophthalmic lens products, services and solutions.
Work with customers to develop KPIs around sales volumes and product mix.
Develop creative training initiatives to improve product knowledge and sales performance.
Support the Professional Services Manager with projects, presentations and educational content.
Work alongside the field sales team to deliver customer training and account support.
Provide technical guidance to customers, colleagues and Customer Service teams.
Respond to training and technical enquiries through telephone support and field visits.
Monitor competitor activity and developments within the ophthalmic lens market.
Attend relevant optical trade shows, conferences and company meetings.
Effectively manage your diary and territory to maximise customer-facing time.
Trainer – Requirements
Dispensing Optician qualification required.
Previous training, professional services, technical or customer education experience would be advantageous.
Excellent presentation and communication skills.
Confident delivering training to individuals and groups.
Strong relationship-building and influencing skills.
Comfortable working independently while collaborating closely with sales and professional services teams.
Willing and able to travel throughout the South East, including occasional overnight stays.
Full UK driving licence.
Trainer – Package
Base salary up to £36k
Performance-related bonus.
Company car.
Monday to Friday
Company pension contribution.
Life assurance following qualifying service.
Employee Assistance Programme.
Excellent opportunity to join an established and highly regarded organisation within the optical industry.
To avoid missing out on this opportunity, please click on the Apply Now button below.....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:A friendly Caring Dental Team offering our full attention to all your anxieties. We will listen to what you want from our practice and aim to deliver to our best. Our professional services range from a general check up for all the family to more complex specialist dental work such as dental implants, tooth straightening with Invisalign and helping create a beautiful smile and we are looking for an apprentice to join our dental nursing team.Working Hours :Monday - Saturday - hours to be determined.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high-level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
The use of VR Technology
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off-the-job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
The use of VR Technology
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:Peak Smile Studio has been providing the residents of Clay Cross and Chesterfield with private dental treatments and orthodontics for more than 15 years. All of our team members are registered with the General Dental Council. You can rely on us for your dental treatments, from orthodontic treatment to dental implants to teeth whitening and treatment of gum disease. Information about our highly qualified team is provided below.Working Hours :Monday to Friday. Hours to be determined.Skills: Communication skills,Customer care skills,Team working....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off-the-job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
The use of VR Technology
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:A family run practice providing outstanding dental healthcare to the Kidderminster and Worcester area since 1998.
Our patients deserve to know that they are seeing an experienced dentist and will be treated in a respected way within a welcoming environment, supported by modern technologies and here at Stanley Dental Practice, Kidderminster, we are proud to offer just that to all of our patients.Working Hours :Monday to Friday. Hours to be determined.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
The use of VR Technology
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
The use of VR Technology
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:Small friendly practice in Stroud, offering implants, invisalign and denplan
Looking for a mature candidate who has had a bit of work experience. Someone who has good communication skills and can hold a conversation!
Staff can get money off treatments and procedures.
Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,Organisation skills,Attention to detail,Customer care skills,Non judgemental,Patience....Read more...
We are looking for a Social Worker to join a community Learning Disability team in South London.
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience.
About the team
Work as part of a multidisciplinary team supporting adults with learning disabilities, contributing to reviews and coordinating person-centred support planning.
Complete Care Act 2014 assessments, reviews and support plans, ensuring eligible needs are met in the least restrictive way and independence is promoted.
Undertake mental capacity assessments and best interests decision-making under the Mental Capacity Act 2005, including complex decisions relating to care, residence and finances.
Extensive joint working with health, providers and families, coordinating packages of support across supported living, residential and community settings.
Manage safeguarding concerns under Section 42 of the Care Act 2014, applying Making Safeguarding Personal throughout.
A role suited to a social worker confident in the Care Act, the Mental Capacity Act and DoLS, multi-agency coordination, and person-centred, strengths-based practice.
About you
A degree within Social Work (Degree/DipSW/CQSW) with a minimum of three years experience is essential in order to be considered for this role. Experience within a learning disability or community adults setting is desirable.
What's on offer?
£32.00 per hour Umbrella (PAYE payment options available also)
An opportunity to work within a specialist community Learning Disability team.
Located in a desirable area of South London, easily commutable via London Transport links.
A varied role combining Care Act assessment, review work and complex mental capacity practice.
Valuable experience working with complex cases, DoLS/LPS and Court of Protection matters.
A stable contract due to the ongoing demand of the service.
A chance to further enhance your CV and skillset within a specialist area of adults social work.
For more information, please get in contact
Marcus Burns - Business Manager
mburns@charecruitment.com....Read more...
Support Worker/Teaching Assistant – Complex Care (Child)
Location: Lincoln
Pay Rates: £14.90 - £23.00
Shift Pattern: Days and Waking Nights (Monday - Sunday)
About the Role
We are looking for compassionate and reliable Healthcare Assistants to join our friendly team of established carers who support a young lady in her family home and at school (which she attends a minimum of four days a week). Our client loves to have people around her who are high-energy, fun, and do not mind being a little silly, while always keeping her well-being at the centre of everything they do. She is an incredible young lady who has an acquired brain injury and requires support with all activities of daily living, including personal care, medication administration, the administration of feeds, and therapies such as physiotherapy, occupational therapy, and speech and language therapy. The role will involve overseeing all health-related and social support, including all aspects of her health, well-being, and therapies as required.
We are keen for the ideal candidate to support our client both at home and in school as a Teaching Assistant dedicated solely to her, on a supply TA contract directly with the school. We are looking for carers who can deliver person-centred care in line with a personalised care plan created specifically to meet the needs of our individual client. You will need to be an excellent team player, as two Healthcare Assistants are rostered for each shift. You will also be fully supported by our highly skilled Nurse Manager, who is on hand to guide the team, ensuring the highest standards of care are delivered while providing each team member with an excellent pathway for professional development.
We are looking for carers with experience in the following; however, this is not essential, as thorough training will be provided:
. Deep suctioning
. Chest clearance programme
. Seizure management
. Medication administration
. Teaching Assistant
. Catheterisation
. Excellent written and verbal English communication
. Bowel care
All candidates MUST be drivers (manual driving licence) and be 21 years of age or over, as this client loves going out and about, engaging with her community and beyond.
This is a fantastic opportunity to work within a supportive, highly skilled team and make a real impact in the lives of our clients.
Why Join Us?
. Excellent rates of pay with night and weekend enhancements, plus enhanced Bank Holiday rates
. A bonus will be paid should you complete your online training within the deadline
. Free DBS
. Referral bonus
. We offer apprenticeship level 2 and 3
. Dedicated Clinical Lead who has worked with our client for 13 years
. Out-of-hours on-call support centre
If you are passionate about delivering quality care and have the right experience, we would love to hear from you.
Email:
Call us: 03333 221133 (Option 3 – Complex Care)
Take your care career to the next level. Apply today!
OneCall24 Healthcare is committed to promoting equal opportunities. This role includes a genuine occupational requirement in line with the client's needs and UK employment law.
"INDCCPRIO"....Read more...
Deliver an effective and customer focused help desk.: Acting as one of the first points of contact for the IT/digital support contact line, recording support requests in relevant systems and support of the end user with their query/issue (Escalating if necessary)
Respond to support calls from end users to ensure a customer focused approach detailing with support calls: By phone, by email or support ticket, or in person
Supporting end users remotely, as wells as physically on the college sites
Assist with maintaining, managing, and updating all college hardware ensuring it remains in a serviceable and compliant condition
Understand the general use, operationally and functionally of the Office and Office 365 suite to be able to support users to access and troubleshoot, including the following systems and packages: Exchange online, Microsoft Teams, OneDrive, SharePoint, Office suite (to include Word, Excel, PowerPoint and OneNote)
Report/diagnose/record and resolve all college hardware and software faults
Install software packages to run under college operating systems, in line with the college IT security policy
Support the network team with testing of new software, hardware and computer images prior to cross-college roll out
Install and test college purchased computer hardware (including Apple devices) and other peripheral devices
Assist and support the scope and implementation of specific projects as requested by the line manager
Maintaining the IT asset log of all equipment and undertake annual IT asset reviews and checks. Ensuring all assets entering the college are correctly recorded, amend records on any changes and support with recording of assets for disposal
Assist with the checking and maintaining device records in Windows Active Directory and Intune MDM and using the systems to deploy software and apps
Assist with the issuing of portable IT equipment to end users, following the college procedures
Support with the facilitation of AR/VR sessions through the dedicated suite, but also with portable equipment on/off the college campus
Support with the maintenance and preparation for AR/VR sessions through the dedicated suite, but also preparing portable equipment to be used across the campus and off site
Assist college functions, such as open evenings, enrolment, awards evenings etc.
To undertake any other such duties commensurate with the grade of the post as may be requested of you by your Line Manager at your initial place of work or at any other premises which the Corporation currently has or may subsequently acquire
To know and abide by the health and safety rules within the College and be aware of good practice in the working environment
Training:
1 day a week at college ( Term-time)
College Assessor
Workplace mentor
Training Outcome:Upon completion of the apprenticeship, there is room to progress within the company. Employer Description:As Telford & Wrekin’s only further education college, we play an important role in supporting our local communities to thrive, working closely with local and regional employers.
In addition to our main campus in Wellington, we now also have a brand-new site in the heart of Telford Town Centre, our sixth form centre due to open in September 2026.
The college offers a broad curriculum including A levels, T-Levels, apprenticeships, university-level courses, adult training, specialist facilities for learners with high needs, and employability programmes to help people back into work. Working Hours :Monday - Thursday, 08:30 - 17:00.
Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The role involves processing customer orders, coordinating with manufacturing teams, monitoring stock availability, and handling customer enquiries professionally and efficiently. You should be confident and be outgoing in your communication.
Key Responsibilities:
Accurately input customer orders onto the company's systems in a timely manner
Process amendments, cancellations, and updates to customer orders as required
Liaise closely with manufacturing and production teams to ensure customer orders are scheduled and fulfilled correctly
Check stock levels and product availability to support customer enquiries and order processing
Communicate delivery information and order status updates to customers
Handle incoming telephone calls professionally and courteously
Take customer orders over the telephone and ensure all details are accurately recorded
Support the Sales Office Manager and wider sales team with general administrative duties
Work collaboratively with colleagues across sales, production, and logistics functions
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of ongoing evidence
Access support from your tutor/assessor and your manager
Training:Overview of the Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
“Right first time”
You will complete an End Point Assessment. This will involve the following:
Showcase/Portfolio
Interview
Practical observation
Professional discussion
You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as the achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications. Employer Description:Heckmondwike is the UK’s leading manufacturer of commercial fibre bonded carpets and carpet tiles.
We have an annual turnover of approximately £25 million and 150 employees.
From its manufacturing site in West Yorkshire, Heckmondwike FB has been offering one of the widest ranges of fibre bonded carpets and carpet tiles for over 50 years. Used in education, commercial offices, retail outlets and extensively by architects and developers, the company is committed to manufacturing design-led, yet hard-wearing carpets and carpet tiles.Working Hours :Monday to Friday - 8.30am - 5 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,Excellent Timekeeping,Excellent attendance,Microsoft Office, Word & Excel,Outgoing Personality,Confident....Read more...
Main Duties:
Provide day-to-day administrative support to the Interim Federation Business Manager and Admin/Finance Officer
Maintain a high level of confidentiality regarding staff and pupil information
Maintain, update, and file HR records both electronically and in hard copy
Assist with recruitment administration in line with school policies and safeguarding procedures
Input and retrieve information using the school’s Management Information System (MIS)
Type and prepare correspondence including emails, letters, memos, reports, and staff briefing notes
Answer and make telephone calls professionally and efficiently
Copy, laminate, scan, and prepare documents as required
Arrange meetings, manage paperwork, and maintain electronic diaries
Learn how to take accurate minutes during meetings and transcribe them
Support the Senior Leadership Team and Interim Federation Business Manager with projects, publications, and documentation
Provide front-office cover for absent colleagues when required
Liaise with external agencies and suppliers where appropriate
Prepare meeting rooms and refreshments for visitors and meetings
Support the Admin/Finance Officer with processing requisition orders and purchase orders
Check orders for accuracy and distribute documentation to suppliers and budget holders
Assist with invoice processing in accordance with Local Authority and School Financial Handbook procedures
Investigate and resolve supplier invoice queries and arrange returns, refunds, or credit notes
Respond to queries from suppliers, budget holders, staff, and debtors
Chase outstanding payments from parents and staff
Help monitor school stock supplies and support cost-effective ordering procedures
Distribute stock and supplies to staff members
Support the school during pupil lunchtimes when required
Undertake any other reasonable duties as directed by the school
Training:As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme.
This will typically include:
Study towards a Level 3 Business Administrator Apprenticeship Standard
On-the-job training and mentoring from experienced school professionals
Regular review meetings to support progress and development
Training in school administration, finance systems, and education-sector processes
Training Outcome:
Potential full-time employment opportunities within school administration or finance for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8.30am - 3.00pm (30-minute break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Monitor the GRN inbox and ensure supplier delivery notes are appropriately attached to purchase orders within Sage
Assist with monitoring the Accounts inbox and processing allocated supplier invoices
Check supplier invoices against purchase orders to ensure invoice details are accurate and appropriately supported
Assist with following up outstanding purchase orders and liaising with relevant departments where goods or services have not been confirmed as received
Process supplier invoices on Sage, ensuring appropriate nominal codes and descriptions are applied
Ensure invoice descriptions clearly identify the relevant period, goods / services and individual or department concerned
Ensure supporting documentation is scanned and attached to invoices where required
Liaise with site teams, the Commercial Team and other Head
Office departments to obtain information required to process invoices accurately and promptly
Assist with identifying invoice discrepancies and escalating issues to -the appropriate member of the Accounts Team
Assist with communicating with suppliers regarding invoice queries and discrepancies
Maintain accurate records of outstanding invoice queries and assist with progressing these to resolution
Assist with resolving discrepancies through the receipt of credit notes or supporting information from suppliers
Assist with monthly supplier statement reconciliations and request copies of missing invoices where required
Assist with reviewing and updating Purchase Ledger analysis codes within Sage
Assist with downloading PCSA CVRs from SharePoint to the V: drive
Assist with the monthly roll-forward of PCSA CVRs following completion of the project profit review and management accounts
Upload completed PCSA CVRs to SharePoint for the Commercial Team to update
Assist with responding to queries from the Commercial Team, escalating where appropriate to the Commercial Accounts
Assistant or Accounts Department Manager
Develop an understanding of how project costs, income and profitability are monitored within a construction environment
Assist with the weekly review of credit card spreadsheets to ensure purchase orders have been raised and supporting receipts are available
Follow up with credit card users regarding outstanding receipts or documentation
Assist with obtaining or raising required order numbers in accordance with company procedures
Escalate any outstanding issues or concerns to the Accounts Department Manager
Assist with matching credit card receipts to statements and posting transactions to the appropriate credit card ledger account
Training:
Full day-to-day training will be provided by the employer
This apprenticeship qualification is called Level 2 Accounts / Finance Assistant with AAT L2 delivered alongside
AAT exams will be conducted within a local exam centre to the business
The learning will be delivered by dedicated, industry-specialist tutors via remote sessions
These session take place once or twice per month, for roughly up to 2 hours, at a time convenient for both you and the employer
Training Outcome:Possible progression within the business and onto further apprenticeship programmes. Employer Description:Founded over 20 years ago, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout Great Britain.The Company is committed to identifying and eliminating unlawful discriminatory practices, procedures, and attitudes throughout the Company. The Company expects employees to support this commitment and to assist in its realisation in all possible ways.Specifically, the Company aims to ensure that no employee or candidate is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality or ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment.Working Hours :9.00am - 5.30pm Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
