Business Process Management Tools Jobs Found 87 Jobs, Page 4 of 4 Pages Sort by:
Website Developer
Website DeveloperStarting salary: £25,000 - £30,000 per annum depending on skills and experienceLocation Leeds-based role with flexibility for remote workingFull timeWhat we offerAt Build Concierge, we want you to feel valued, supported and inspired to grow.Our benefits include: Career growth in a start-up -Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities30 days’ holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversaryWellbeing support – confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing toolVibrant workplace atmosphere – a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centreCelebrations & Team socials – from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and smallPerks that make a difference – Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow Position OverviewThe Website Developer will be responsible for the development and maintenance of theBuild Concierge public-facing website, management of the headless CMS, and deliveryof associated digital marketing assets. The role requires a balance of front-enddevelopment skills, CMS management, and a strong understanding of design and userexperience principles. The position reports to the Chief Digital Officer and will involveclose collaboration with developers, designers, and marketing stakeholders.Working Relationships The Website Developer will work alongside the marketing, sales, and productdevelopment teams to ensure that the website and associated digital assets effectivelysupport business objectives. Collaboration with these teams is essential for aligningtechnical delivery with marketing campaigns, sales initiatives, and product updates.Key Responsibilities but not limited to;- Develop, maintain, and optimise the public-facing website to meet business andmarketing objectivesManage and implement content within a headless CMS, ensuring accuracy andconsistencyTranslate design concepts into responsive, accessible, and visually consistentinterfacesWork closely with designers and marketing teams to deliver integrated digitalmarketing assetsParticipate in code reviews and maintain high standards of code quality anddocumentationUse GitHub-based workflows as part of the development processContribute to CICD deployment processes where requiredSupport the integration of the website and CMS with CRM and marketingPlatforms Essential Requirements Degree in a relevant technical field such as Computer Science, WebDevelopment, or Software EngineeringStrong proficiency in React and modern JavaScript/TypeScriptSolid understanding of responsive design and accessible web developmentStrong attention to detail and a good eye for designExperience managing and updating content within a CMS Desirable Requirements Proven ability to use GitHub effectively including participation in code reviewsFamiliarity with Next.js or other modern front-end frameworksExperience with headless CMS platforms, ideally Payload CMSUnderstanding of CICD-based deployment processesFamiliarity with CRM systems, particularly HubSpotKnowledge of PostgreSQL or similar relational databasesExperience integrating websites with marketing automation toolsA portfolio showcasing relevant commercial or personal projectsFamiliarity with Figma for design handoff and collaborationExperience using Jira for issue tracking and workflow management Personal AttributesThe successful applicant should be smart, keen, and ready to learn. They should be enthusiastic and dynamic, with a proactive approach to problem-solving. Strong communication skills are essential, along with the ability to explain technical work tonon-technical stakeholders. Flexibility and adaptability are important, as is the ability to manage multiple priorities effectively. The candidate should be able to work effectively as part of a team.Interested? If you feel you possess the relevant skills and experience then please send your cv by return. INDLS ....Read more...
Apprentice Welder/Metal Fabricator
Working alongside our tradesmen you will benefit and learn from their experience and skills and gain experience to perform practical in-house fabrication on a wide variety of steel fabrication products. Duties will include: Understand classification rules, welding procedures, material certification, reading and understanding technical drawings, weld symbols, establishing datums, material types and applicable sizes and dimensions Develops layout and plans sequence of operations, establish correct consumables, utilising best equipment / machinery and workspace. Best methods of fabrication whilst asking support trades to carry out functions to support build methods Provides information to buyers for the materials and consumables required to undertake tasks Set up jigs, locate and marks bending / cutting lines onto part material pieces. Able to dimensional control take readings prior to building of a structure and continue to monitor structural movement and alignment throughout build process Checks operability of equipment, setting guards and check for testing certs/tags on electrical equipment, cleaning out and removing redundant materials from machinery. Sets up and operates fabricating machines guillotine, flanger, press brake, roller, profile machine, over head cranes, portable equipment welding machines, MMA, MIG, TIG Miggy tracks, magnetic welding tracks, sub merged arc welding. Oxy/Propane/Acetylene flame cutters, setting up gauges, hose flash back arrestors, drilling machines, pipe cutters Operating hand tools – hammers, chisels, grinders, theodolites, spirit levels, rules, measuring tapes, scribers, punches and centre dabs, hacksaws, files, clamps – sash, G clamp and fairing aids whilst using straps and slings for securing or lifting The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailedTraining: The Level 3 Metal Fabricator Apprenticeship is primarily delivered in the workplace with 1 day a week college attendance for the three years You will work towards gaining a Level 3 Metal Fabricator Apprenticeship Standard, as well as a Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge) Training Outcome: Upon successful completion of your apprenticeship, you will continue employment with us Employer Description:Established in 1979 BFS initially manufactured ships components such as Wheelhouses, A frames, propeller Nozzles and rudder stock assemblies. Geographically located very close to the most Easterly point of the UK, the next step forward was the transition into the Oil & Gas industry. Having accrued a reputation for quality products along with a loyal group of experienced personnel, BFS were awarded a contract to complete the hook-up of a new offshore platform. This involved the manufacture and installation of over 100 tonnes of structural steel and associated pipework. This project kick started the business development within the Oil Gas and petrochemical industries. To support this growth in 1987 BFS enrolled on the dti enterprise scheme to introduce a formal Quality Management System into the business. In 1992 BFS were accredited to BS5750 by Lloyds Register Quality Assurance (LRQA) and progressed seamlessly to the ISO 9001 standard. The company has recently integrated the Construction Products Regulations (CPR) EN 1090 CE marking into its Quality Management System. Operating from a modern 23000 square foot manufacturing facility and coupled to a workforce with a subtle blend of experience and youth. The business is well placed to deliver its objectives of supplying a diverse range of quality products, on time, throughout the Oil Gas and Renewables industries.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Full UK Driving Licence ....Read more...
Financial Controller
Our client is a fast-paced and innovative FMCG business with a strong reputation for product quality and supply chain excellence. As the company continues to grow its market presence and expand its product range, they are seeking a hands-on Financial Controller to lead day-to-day financial operations and support strategic decision-making.Role Overview: The Financial Controller will oversee core financial processes including reporting, budgeting, and controls. This role is ideal for a commercially minded finance professional who can drive efficiency, enhance reporting accuracy, and collaborate closely with senior stakeholders across the business.Key Responsibilities: Lead the preparation of monthly management accounts, P&L, balance sheet, and cash flow reporting Manage the budgeting and forecasting cycle, including variance analysis and commentary Ensure robust financial controls are in place and adhered to across the organisation Oversee year-end processes and coordinate with external auditors Manage a small finance team, ensuring high standards and continuous development Support pricing decisions, margin analysis, and product profitability reviews Partner with supply chain, operations, and commercial teams to deliver insight and performance tracking Drive improvements in financial systems, reporting tools, and process automation Candidate Profile: ACA / ACCA / CIMA qualified with strong post-qualified experience Experience in FMCG, manufacturing, or a fast-moving product environment is preferred Strong technical accounting background with commercial awareness Proven ability to manage and develop a finance team Confident communicator, able to liaise across functions and present to leadership Advanced Excel skills and experience with ERP systems such as NetSuite, SAP, or similar ....Read more...
Data Visualisation Specialist
Job Description: Core-Asset Consulting is working on behalf of a leading financial services firm to recruit a Data Visualisation Specialist. This is a fantastic opportunity to join a growing and forward-thinking organisation. In this role, you will be responsible for collating and interpreting complex data, developing forecasting models, and leading continuous improvement initiatives. Skills/Experience: Advanced skills in data visualisation tools, Tableau experience is desirable. Proficiency in SQL. Strong statistical and forecasting expertise. Knowledge of continuous improvement methodologies. Demonstrable track record of driving measurable operational improvements through data insights. Excellent communication skills. Core Responsibilities: Design and maintain reports and dashboards. Translate complex data sets into clear, compelling visualisations tailored for stakeholders. Build and refine models to forecast workload volumes and service demands, working align forecasts with resource allocation and staffing strategies. Apply Lean Six Sigma or similar methodologies to identify process inefficiencies, implement solutions, and evaluate their impact on service delivery. Foster a data-literate culture and support data analysis and continuous improvement techniques. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16254 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. INDPERM ....Read more...
Data Analyst and Continuous Improvement Lead
Job Description: Core-Asset Consulting is working on behalf of a leading financial services firm to recruit a Data Analyst and Continuous Improvement Lead. This is a fantastic opportunity to join a growing and forward-thinking organisation. In this role, you will be responsible for collating and interpreting complex data, developing forecasting models, and leading continuous improvement initiatives. Skills/Experience: Advanced skills in data visualisation tools, Tableau experience is desirable. Proficiency in SQL. Strong statistical and forecasting expertise. Knowledge of continuous improvement methodologies. Demonstrable track record of driving measurable operational improvements through data insights. Excellent communication skills. Core Responsibilities: Design and maintain reports and dashboards. Translate complex data sets into clear, compelling visualisations tailored for stakeholders. Build and refine models to forecast workload volumes and service demands, working align forecasts with resource allocation and staffing strategies. Apply Lean Six Sigma or similar methodologies to identify process inefficiencies, implement solutions, and evaluate their impact on service delivery. Foster a data-literate culture and support data analysis and continuous improvement techniques. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16254 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. INDPERM ....Read more...
Apprentice Customer Service Administrator
Our college values inspire us in all our everyday work – when we created them we all had a voice in shaping our values, and we’re proud of what we came up with together: Kindness, Unity and Excellence. Our values are important to us all and drive everything that we do and believe. In your role, you will be accountable for: Working in collaboration with administration team leaders, MI/funding teams and others in relation to the operation of the college. To be a main point of contact for the relevant teaching/curriculum area, including front of house duties. Develop strong working links with a specific curriculum area, to become very familiar with their working practices and curriculum offer, but retaining a college-wide perspective and willingness to work with other curriculum teams in times of staff shortages and need. Working closely with admissions teams, ensuring that the application and interview process runs at maximum effectiveness and efficiency, including apprenticeships where appropriate. Take part in all enrolment activities ensuring that students are correctly and fully enroled, showing correct courses and start/end dates. Be familiar with all the college processes in matters relating to students and courses, and ensure that change requests are made correctly and in a timely manner. Provide robust support to academic staff to ensure all students are registered correctly and timely with awarding bodies. Including paperwork and ‘reporting’ involved in apprenticeship management. Provide an outstanding student absence management service to support curriculum staff and students. Effective maintenance of other operating systems, including advice on timetables and production of registers, checking completion of registers and chasing up of missing data. Gain a good knowledge of the funding requirements, and be in a position to provide advice and guide others. Responsibility for processing of student DBS disclosure checks in curriculum areas where these are required, e.g. childcare and health and social care. Provide a full reception service, including cash handling as prescribed by the customer services team, in centres where reception services are required. Ensure a regular, adequate and accessible supply of college forms, stationery and other consumables as required. To provide invigilation for exams as and when required. There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy. Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College. Behaving in a manner that displays British values. Being committed to reviews of your performance and your own Continuous Professional Development. Any other duties commensurate with your role that may be required from time to time. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:You will study at Kirklees College, following the Business Administrator Level 3 (the standard you follow will be dependent on experience, so you could be placed on the Level 2 Customer Service Practitioner standard). The course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company. If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship, you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship. Business Administrator Level 3. After 18 months, you will complete an End Point Assessment. This will involve the following: Showcase/Portfolio. Interview. Presentation on Project. Knowledge Test. Practical Observation. Professional Discussion. You are given time off to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship.Training Outcome:Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships and many apprentices have secured employment with the college beyond their apprenticeship.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday - There will be a requirement to work evenings and weekends for enrolment and other events at any of our other sites throughout the academic year. 8.30am until 5pm Monday to Thursday. Friday 8.30am until 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Excellent attendance,Work Experience ....Read more...
Distribution/Warehouse Supervisor
JOB DESCRIPTION Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Job Summary Under general supervision, the Distribution Supervisor oversees operations including shipping, receiving, inventory, and material handling. This role is responsible for leading the distribution team, ensuring safety and quality standards are met, and driving efficiency in daily operations. Supervision Responsibility Distribution Associates Essential Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time. Leadership & Team Management Lead, train, and supervise distribution staff to meet daily goals. Assign tasks, monitor performance, and provide coaching and feedback. Promote a positive and safe work environment. Ensure compliance with company policies and safety standards. Operations & Continuous Improvement Oversee receiving, order picking, packing, labeling, and shipping to meet customer requirements. Identify and implement process improvements to increase accuracy and reduce costs. Support cycle counting and reconciliation of inventory. Training & Technical Proficiency Train employees on basic job duties, equipment operation and safety. Enforce safety standards and investigate incidents when they occur. Maintain accurate documentation and use warehouse systems (e.g., Microsoft D365). Minimum Qualifications The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered. Education and Experience High school diploma or equivalent required. Bachelor's Degree in Business, Logistics, or related field preferred. Proficiency with ERP systems (e.g., Microsoft D365 or equivalent). Strong understanding of distribution processes, safety regulations, and quality standards. Ability to meet deadlines. Ability to pass a pre-employment background check. Familiarity with standard work instructions (SWIs) and continuous improvement tools (e.g., 5S, root cause analysis, Tier boards). Excellent communication and interpersonal skills. Strong problem-solving, decision-making, and conflict resolution abilities. Ability to coach and mentor team members and lead through influence. Capable of working in a fast-paced, team-oriented environment. Employment Standards The requirements listed below are representative of the knowledge, skills, and/or abilities (KSA's) required. Proficiency with ERP systems (e.g., Microsoft D365 or equivalent). Proficiency with FedEx and UPS Worldship Systems. Familiarity with standard work instructions (SWIs) and continuous improvement tools. Excellent communication and interpersonal skills. Strong problem-solving, decision-making, and conflict resolution abilities. Ability to coach and mentor team members and lead through influence. Capable of working in a fast-paced, team-oriented environment. Ability to pass a pre-employment background check. Hiring Range Between $80K - $90K annually Benefits Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more! Additional Considerations Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening. Apply for this ad Online! ....Read more...
Customer Complaints & Resolution Manager
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business. If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today. What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same Who are we looking for? You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation. You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements. You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes. Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. ....Read more...
Customer Complaints & Resolution Manager
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business. If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today. What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same Who are we looking for? You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation. You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements. You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes. Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. ....Read more...
National Account Manager
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Tremco is currently searching for a National Accounts Manager - Grainger Specialist. This is a remote position. This role is primarily responsible for cultivating relationships and improving the revenue and profitability of existing and new National Accounts, along with developing the customer strategies within the National Accounts Program required to achieve, in part, the annual Tremco sales and profit plan. ESSENTIAL DUTIES AND RESPONSIBILITIES: Specific Responsibilities: Target new and develop existing National Account opportunities within the Grainger program. Establish senior level relationships within targeted National Accounts. Establish agreements, contracts, MSA's for long-term business with National Account customers. Identify perceived gaps in our value offerings that present opportunities for National Account growth. Manage a revenue forecast process for each National Account. Communicate closely with National Accounts Director, Business Development team within Tremco regarding National Account activity tied to product/service recommendations, bidding, estimating, quoting, project pipeline, forecast, etc. Identify and execute all required sales tools and resources required to positively impact National Account customer satisfaction. Manage margin, revenue growth and account targeting in alignment with Tremco and National Accounts program goals. Manage, mentor, lead team members aligned to the National Accounts program to ensure program goals are obtained. Key Activities: Customer meetings, presentations, and events with Tremco / WTI / Grainger National Account team members. Develop programs, scopes-of-work, pricing, and contract negotiation for national projects. Lead weekly / bi-weekly cadence calls with National Account customers and aligned National Account support teams to ensure all internal/external stakeholders are up to date on the status of the program. Account conflict resolution with corporate contacts and field sales as needed. Presentations to corporate and sales management on account development progress and success. Provide coaching to Tremco reps and Tremco corporate account representatives assigned to manage / develop National Account opportunities (communication, messaging, presentation preparation, pricing, best practices, contract negotiations, proposal submission etc.). Actively communicate with Tremco representatives to ensure they are aware of all National Account responsibilities within their territory (goals and parameters of specific National Account programs; key contract elements; messaging to local site level contacts; expectations, deliverables, and timelines etc.). Participate in monthly meetings with Tremco/Grainger teams to update on past 30 day / next 30-day activities tied to National Account programs. Lead discussions with current and future National Account clients regarding OneTremco / WTI's capabilities in the area of new construction and existing infrastructure. Identify and target National Account clients biggest pain point, and drive education centered around building envelope solutions (roofing, rooftop safety, HVAC, façade, flooring, air barrier, below-grade waterproofing, parking structures etc.). Collaborate with WTI's Accounts team and aligned Tremco representatives to build complex, comprehensive long-term asset management plans (i.e. 5 to 10-year capital plans) that leverage cost avoidance opportunities by prioritizing proactive maintenance, repair, and restoration over replacement. Accountability: Meet and exceed sales targets / plan based on National Accounts program goals. Add and develop new accounts within the National Accounts portfolio. Develop and facilitate senior level relationships at strategic accounts to leverage incremental sales growth. Ability to support international team and coordinate projects remotely (U.S., Canada, International). Provide monthly / quarterly reports on National Account activity. Assist in managing opportunities and reporting within Tremco's CRM systems. Provide monthly status updates regarding National Account activities, as part of the National Accounts intake process. Provide updates as part of the National Accounts MPGT monthly communication. Other Requirements: Travel to National Account locations as needed based on priority business development. Actively participate in various tradeshows and industry networking events. Must have previous experience in developing large corporate accounts. Team selling and leadership experience. Provide strategic and technical insight utilizing industry specific best practices. Ability to present to large groups and deliver Tremco's value proposition. Proficient public speaker. Strong facilitation & communication skills. Proficient in PowerPoint, Excel, Word, Outlook etc. Critical Success Factors: Self-starter - the ability to build something utilizing all available resources. Innovative - the ability to find new methods and solutions to complex and unique customer opportunities. Flexibility - the ability to work with multiple personality types across various divisions / functional areas. Technically Savvy - the ability to harness existing technology to become proficient at delivering a complete vision. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Four to seven years related experience and/or training The salary range for applicants in this position generally ranges between $150,000 and $160,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Nights Warehouse Shift Manager - Lutterworth
Nights Warehouse Shift ManagerLocation: Harrier Parkway Hurricane 258, Lutterworth LE17 4XTShift Pattern: 4 on 3 off (Includes a weekend day)Hours: 20:00pm – 07:00amSalary: £41,000 per annum AboutWe hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for two Nights Warehouse Shift Managers to join our Lutterworth team!We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities. About the RoleWe're at the core of the UK's logistics network, proudly delivering parcels for some of the nation's leading high street and online brands. As we continue to grow rapidly, we're seeking two driven and dynamic Nights Warehouse Shift Managers to join our team and help propel our success even further.In this pivotal role, you will oversee the daily operations of our warehouse, lead a dedicated team, and ensure seamless efficiency across all processes. Your strong people management skills will be essential in meeting deadlines, upholding high-quality standards, and driving continuous operational improvements. If you're passionate about inspiring teams, streamlining workflows, and delivering outstanding service, we'd love to hear from you! What You'll Be DoingLead with Passion: Inspire and motivate your team to consistently meet and exceed productivity targets while ensuring customer deadlines are always achieved. Your leadership will foster a positive, high-energy environment where everyone feels valued and driven to perform at their best.Forecast and Plan: Play a key role in workforce planning by accurately forecasting staff requirements, managing rotas, and coordinating annual leave schedules. This proactive approach ensures we're consistently fully staffed and prepared to meet operational demands without interruption.Optimize Operations: Take ownership of all warehouse processes, including labelling, sortation, and overall team productivity. You will drive continuous improvements to ensure all targets are met while maintaining the highest quality standards across every task.Ensure Smooth Handover: Deliver detailed and clear handover reports to the incoming Shift Manager, guaranteeing a seamless transition between shifts and uninterrupted operational flow.Create a Winning Team Culture: Lead the induction process for all new employees, and provide ongoing training and support for both staff and contractors. By investing in their development, you enable the team to perform their roles effectively, efficiently, and with safety top of mind.Champion Safety: Uphold a strong safety culture by ensuring all team members complete mandatory Health & Safety training. Your commitment will help maintain a secure and healthy working environment for everyone involved. What We Need From YouAt least 1 year of hands-on experience working in a fast-paced Distribution or Logistics environment, with a solid understanding of the operational challenges and dynamics unique to this sector.Proven track record in people management, successfully motivating and leading teams to consistently achieve and exceed performance targets.Demonstrated ability to drive and surpass operational KPIs, delivering measurable improvements that contribute to the overall efficiency and success of the operation.A calm and focused mindset that excels at prioritizing daily tasks and maintaining composure under pressure, while consistently producing high-quality results.Strong problem-solving skills grounded in practical, common-sense decision-making, enabling quick and effective resolution of operational issues.Proficient in essential computer software and systems, confident in navigating digital tools critical to warehouse and logistics management.Exceptional time management and communication skills, with the ability to meet strict deadlines while engaging, inspiring, and supporting your team to perform at their best.Right to work in the UK, ensuring eligibility for employment without restrictions. Perks of the JobWe love to reward our people for the great work they do:Build a secure future with a competitive Pension SchemePeace of mind with Life InsuranceStay active with our Cycle2Work schemeGet the support you need with our Employee Assistance ProgramInterested? Apply today!! ....Read more...
CNC Turner (Sliding Head)
CNC Turner (Sliding Head) Location: Harlow, Essex Salary: £39,500 to £43,500 per annum (depending on experience) Benefits:Lots of overtime available, paid at x1.525% shift premium (for Night roles)25 days holiday plus bank holidaysCompany Pension SchemeHealthcare schemeModern, well-equipped workshop with latest machineryFriendly, supportive team environmentCareer development and training opportunitiesPPE / company uniform providedRegular company social and team-building activities Company Profile This is a long-established precision engineering / CNC Machining business with a reputation for quality and reliability, supplying components to a range of industries including aerospace, automotive, medical and advanced engineering. The company continues to invest heavily in the latest CNC machines / Machine Tools and Technology, ensuring that employees work with state-of-the-art equipment in a clean and modern environment. Team culture is collaborative, professional and supportive, with approachable management who value continuous development and open communication. Employees enjoy challenging, interesting work and the chance to be part of a growing company that is committed to excellence and innovation. Job Profile We are seeking CNC Machinists (Sliding Head) to join the expanding team in the Turning department. You will join a skilled, friendly team in a well-equipped environment where quality, accuracy and teamwork are highly valued. Duties:Programming, setting and operating CNC Sliding HeadsWorking with Citizen Sliding Head machines (M32s, L32s, L20s) with Fanuc controls, you will program, set and operate machinery to produce high-quality precision components.Star or any other Sliding Head machine experience will be considered, with Citizen experience being the preferred.Reading and interpreting engineering drawingsProducing components to tight tolerances and quality standardsConducting first-off inspections and in-process checksMaintaining machines and ensuring they run efficientlyWorking to daily production targets and deadlinesCollaborating with colleagues and reporting to shift supervisorsAdhering to all company health & safety requirements Skills & Attributes:Proven experience as a CNC Machinist (CNC Sliding Head)Strong background with Citizen or Star Sliding Head with Fanuc controlsAbility to program, set and operate CNC machinesGood knowledge of tooling and cutting data for different materialsAble to work to tight tolerances and high-quality standardsFlexible, reliable and committed with a strong team ethic Education / Certificates:Time-served apprenticeship or relevant engineering qualification (desirable) Hours of Work:Monday – Thursday, 7am to 4pmFriday, 7am to 12pmOvertime available, paid at x1.5hrs Interested? This is a fantastic opportunity to join a forward-thinking precision engineering company that values its people, invests in modern CNC machining technology and offers excellent earning potential with overtime and shift premiums. With a supportive environment, interesting projects, and clear scope for personal and career development, this is the ideal role for experienced CNC Machinists looking to take the next step in your career.Bolt-On Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel. ....Read more...