Business Process Management Tools Jobs Found 59 Jobs, Page 3 of 3 Pages Sort by:
IT Support Apprentice
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk Training and training location to be confirmed, further details will be made available at a later date. This standard aligns with the following professional recognition: RITTech for 3 Training Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
IT Support Apprentice
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk Training and training location to be confirmed, further details will be made available at a later date. This standard aligns with the following professional recognition: RITTech for 3 Training Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
IT Support Apprentice
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk Training and training location to be confirmed, further details will be made available at a later date. This standard aligns with the following professional recognition: RITTech for 3 Training Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
IT Support Apprentice
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk Training and training location to be confirmed, further details will be made available at a later date. This standard aligns with the following professional recognition: RITTech for 3 Training Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
IT Support Apprentice
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk Training and training location to be confirmed, further details will be made available at a later date. This standard aligns with the following professional recognition: RITTech for 3 Training Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
V03114 - Intermediate Apprentice Ancillaries
Working safely at all times, complying with Health and Safety and other relevant regulations and guidelines, in accordance with training standards, including mandatory SHE training. During your apprenticeship you will gain many skills, you will also gain experience of working safely in accordance with operational requirements and associated Safe Systems of Work. You will be delivering services and support activities to operational departments such as but not limited to: Confined Spaces Selection of correct material and equipment when setting up a confined space (extraction hose, Safety Air Monitor). Using hand held atmospheric monitors to measure the confined space prior to entry. Managing permit to work submissions on the confined space management system. Routine inspections of confined spaces throughout ship yard, including access and egress arrangements and correct lighting. Suspending any confined space that doesn't meet the requirements. Examination of/and replacing extraction to the confined spaces to ensure it's suitable. Understand and gain knowledge of gas concentrations. Working to the process and Risk assessments including safe systems of work. Managing calibrated equipment on a daily basis. Selects and prepares consumables, materials, components and equipment. Checks the completed activity to ensure that all operations have been completed to meet the required specification. Temporary Protection Select and prepare consumables, materials, components and equipment. Assessing and measuring specific items to ensure that the protective equipment manufactured to templates, aligns with the size of the item to be protected. Operating the sewing machine to construct the protection, then installing the protection onto the equipment. Working to standards set out to ensure quality is maintained throughout build. Using various hand tools to manufacture protection required to protect ships assets. Using systems of protection within high value locations of the product. Abiding by workmanship standards and risk assessments.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business, there is a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working ....Read more...
Environmental Services Apprentice
In this role, you would be working with colleagues who deal with our external contractors for Household Waste Management, Commercial Waste, Street Cleansing, Grounds Maintenance and Enforcement. This DOESN’T mean you will be working on a bin lorry, in a waste recycling plant or out and about mowing the grass, but it does mean that you will be involved in supporting high value Council contracts, and would be ideal for someone who is interested in beginning a career which includes managing projects, solving problems and providing great customer service. You would be working in the Council Offices within a small team in an administrative role. You will be dealing with customers, the contractors, our Councillors and other members of the public as well as colleagues from around the Council. The role is very varied, so as well as dealing with issues we face on a daily basis, one day you might be speaking to the contractor about a mattress dumped in a country lane and the next day talking to a new business owner about paying for a trade waste collection. Additionally, you will have the opportunity to gain experience and knowledge of the full range of activities which are provided by the wider team. Tasks the apprentice will be undertaking will include: Receiving and making telephone calls, these can come from the Customer Service Contact Centre, elected members, businesses, schools, members of the public, other organisations and our contractor. Conducting site visits with a colleague to understand how we monitor the contractor and carry out inspections. Supporting colleagues on our fly tipping prevention campaign and understanding the process of gathering evidence and our enforcement procedures. Supporting the delivery of our chargeable garden waste collection service, dealing with enquiries and service issues. Working with businesses that use our trade waste collection services and actively promoting this through leaflets, the website and phone calls from customers. Supporting colleagues to deliver our grounds maintenance functions which ensures our parks and open spaces are kept clean and tidy. Visiting the depot and waste disposal facilities. Opening, sorting and dealing with incoming post. Using photocopiers. Filing and indexing of documents. Use of scanning equipment. Use of document management software. Using Microsoft office tools including Word, Excel, Outlook in order to be able to update existing documents and create new documents, letters and communications, etc. Training: Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date. Online portfolio to update with learning and development completed onsite. Diarised visits from dedicated Trainer/Assessor. Training Outcome:You will be eligible to apply for internal vacancies that are advertised at the Council. Employer Description:Harborough District Council (HDC) is a small Local Authority based in Market Harborough. The role of HDC is to support the residents of the district. The Council looks after the residents of the district, the businesses operating in the district and ensures the district is a happy, healthy and safe community to live and work in. We do this by providing services and facilities, such as housing for those who need it, collecting waste, providing leisure facilities, as well as supporting businesses.Working Hours :Monday - Friday, 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative ....Read more...
Level 3 Process Operator Apprentice - Ecolab
1. Understand and consistently comply to all safety, health and environmental standards (behavioural and machine) on site and for own work area 2. Fully run all operations in allocated area to deliver agreed production plan and achieve KPI targets whilst complying with all standard operating procedures 3. Accurately record, track and monitor all relevant operational performance data taking timely corrective actions or escalating if required 4. Participate in operational improvement initiatives and use core TPM methodologies to help in identification of losses and their elimination through root cause analysis 5. Complete routine basic maintenance tasks (TPM AM steps 1-3) and changeovers to maximise machine running times escalating non-standard equipment conditions 6. Support team by identifying improvement opportunities and raising issues to local leadership team The Core activities will include: Follow all correct start up and shut down procedures. Have awareness and understanding of all potential risks associated with specific role. Undertake regular behavioural safety observations and dialogues and timely completion of all associated paperwork (near miss/safety tags/accident reports) to required standard. Complete any resulting actions allocated. Follow correct safety procedures at all times including ensuring the plant is correctly isolated and the correct permits are in place before commencing any work on any machine (LOTO procedure). Follow site waste management procedures and support energy and waste reduction activities. Maintain correct operational conditions and take corrective actions as required. Complete all agreed product quality testing, sampling and recording of results through the systems provided. Supply all materials (components, bulk product, packaging) to machines to ensure maximum operational efficiency and minimise any losses. Maintain 5S standards in own area and support 5S improvement activities by identifying areas for improvement. Undertake scheduled basic maintenance activities (e.g. applying cleaning, inspection, lubrication standards to equipment) during planned maintenance slots and complete maintenance documentation required. Changeovers - complete basic changeovers including associated washout, and sanitation procedures. Attend and contribute in daily review meetings and perform effective shift handovers (written and verbal). Contribute to line logbooks. Visually manage relevant production data and information and communicate and share all that is relevant to colleagues in a timely and open manner. Assist team members and technical colleagues to improve machine and process efficiency using TPM methodology. Participate in TPM Improvement teams as required using range of core tools and techniques to solve problems. Training: Training will be delivered online Training Outcome: If You are successful in your apprenticeship, you will be eligible to for positions such as: Operator, T1 Operator, Team Coach, Team Leader, Operations Manager. Employer Description:Our apprenticeship and graduate services have been supporting science industry employers to attract, retain and develop people who can contribute to business success since 2012.Working Hours :Year 1: 8.00am - 4.00pm. From commencement of year 2 onwards the current plant shift pattern rotates with 1 week of earlies and 1 week of lates: 6.00am - 2.00pm and 1.00pm - 9.00pm. 30minute unpaid break entitlement within working hours.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working ....Read more...
Assistant Manager, Gaming Operations
Full-time; Contract (January 2025 to March 2026) Date Posted: November 14, 2024 Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community. Supporting the Manager, Gaming, the Assistant Manager, Gaming Operations is responsible for leading event operations for the PNE Prize Home Lottery and the PNE Winter Lottery. They will demonstrate effective project planning and processes to manage milestones, timelines, budgets and priorities while working collaboratively with cross-functional teams and external partners. Candidates must have demonstrated project or event management as well as exceptional interpersonal, communication and leadership skills. Due to the operational nature of our events and programs, the candidate must be comfortable with a fluctuating schedule and a work environment that changes from very hands-on to one of planning and leadership. Our ideal candidate will have 2-4 years of event management experience, preferably within the area of revenue-focused operations. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships! What will you do this year? In your role as an Assistant Manager, Gaming Operations, your primary accountabilities will be to: Oversee planning and project management of the PNE Prize Home build Support Manager, Gaming with year-round Prize Home project planning. Develop and manage department operating budgets as well as hold accountability for monitoring control of expenses within approved budgets. Oversee the house design and construction build process for the PNE Prize Home including managing contractor timelines, establishing and maintaining processes for managing the scope of the project as well as assessing and reporting risks. Assist with the award and handover of the PNE Prize Home to the winner. Develop and actively manage positive relationships with external vendors, suppliers and contractors. Collaborate cross functional teams such as the Marketing department to develop and execute the annual sales campaign with a focus on hitting budgeted revenue targets and driving initiatives to boost sales. Oversee the assembly of necessary material and preparation of reports needed to comply with the Gaming Policy and Enforcement Branch (GPEB) requirements. Oversee planning and event operations of the Prize Home Mall Tour program: Develop and manage a sales and brand focused mall tour program for both the summer and winter lotteries within the Metro-Vancouver region. Develop and manage department operating budgets as well as hold responsibility for driving mall tour revenue. Maintain timely and accurate ticket reconciliation process. Develop an effective schedule of display dates at Metro-Vancouver locations and coordinate with malls to procure display space. Oversee event logistics for move in, operation and tear down of even mall events. Organize branding, towing, and display of prize vehicles. Hire, train, motivate, schedule and supervise roughly 10 mall vendors with a sales focus as well as oversee administrative needs of the mall vendor team (completing necessary paperwork for hiring, payroll, uniforms, IDs etc.). Ensure all orders are taken and processed in an accurate and compliant manner. Oversee event operations of the Prize Home open house dates and onsite display: Coordinate and schedule affiliated media and sponsored events at the offsite Prize Home location. Supervise the Gaming Events coordinator and roughly 30 union employees both for weekend offsite open house dates and onsite Fair display. Support in the planning and set up of the Fair PNE Prize Home Display onsite during the Summer Fair. Schedule, supervise and evaluate performance of the Prize Home hosts. Complete necessary paperwork for hiring, payroll, uniforms, IDs etc. In addition to your primary responsibilities, as the Assistant Manager of Gaming Operations, you will support the Gaming department team where need, including: Manage Gaming daily operations and planning in collaboration with cross functional departments as well as external partners and suppliers Support the operational aspects of all Gaming Fair programs (including Onsite Lottery Sales, Wheel of Fortune, Prize Home) - includes set-up, employee management, operations, security measures in place Prepare and present department plans and reporting Ensure compliance with government gaming regulations What else? Graduated from a post-secondary program, OR an equivalent combination of education and experience. Must be 19 years or older and registerable with the BC Gaming Policy & Enforcement Branch. Must have at least 2-3 years of management/supervisory experience in Operations, Sales and/or Customer Service in the Entertainment, Sales, or Hospitality industry. Must have previous administrative experience working with financials, budgets, sales targets with ability to accurately handle and reconcile large volumes of cash/tickets. Must have a strong knowledge of computer applications including Microsoft Office, cloud-based applications, and databases. Knowledge of and experience working in the Gaming industry and/or a call center is considered an asset. Must be able to work an event-based work schedule which includes weekends, late nights, extended hours, and extended workweeks. Proven ability to work in matrixed or cross-functional organizations building strong relationships with the public, industry partners, and business stakeholders to deliver events and services. Knowledge of the planning, production, and management of events within the entertainment industry. Ability to create planning documents and tools to efficiently execute events. Must possess good decision-making skills with the ability to react well to high-pressure situations and tight timelines. Must have strong time management, organizational, and communication/interpersonal skills with an excellent leadership ability. Required to have a valid 5th class BC Driver's license and the ability to provide a clear and up-to-date Driver's Abstract as regular work locations are throughout the Metro-Vancouver region. Successful candidates must undergo a Criminal Record Check. Who are you? Organized Methodical Proactive Skillful communicator Cr ....Read more...