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Dispensing Optician

Dispensing Optician Jobs Wrexham Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role Full-Time | £31,595.20+ | Monday to Friday + 1 in 6 Saturdays (Paid OT) Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position. This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting. Technical Support and Returns Manager – Role Overview Office-based role in the Customer Service department at the Wrexham site Lead and mentor a team of Technical Support Specialists Manage escalated product queries from Eye Care Professionals (ECPs) across the UK Oversee the full returns process – ensuring efficiency and compliance with company standards Troubleshoot visual issues and dispensing concerns with ECPs Liaise with production to manage returns-related inventory and lens assessments Analyse return trends and implement strategies to reduce return rates Contribute to product knowledge development and team training Full-time, Monday to Friday (8:45am–5:15pm), plus 1 in 6 Saturdays (paid as overtime) Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation Technical Support and Returns Manager – Requirements Qualified Dispensing Optician (GOC-registered) Strong understanding of optical products, prescriptions, and dispensing Previous experience in a customer service, technical support, or team leader role preferred Confident communicator with excellent interpersonal and problem-solving skills Comfortable using internal systems and managing case documentation Positive, proactive attitude with a desire to contribute to continuous improvement Strong organisational and analytical skills The Package Starting salary: £31,595.20, reviewed after probation Overtime paid for Saturday work (1 in 6) Private Medical Insurance Life Assurance Full-time office-based role – 38.75 hours/week Join a collaborative team within a respected global optical business This is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence. To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the ‘Apply’ link as soon as possible. You can also message us on WhatsApp for more information. ....Read more...

Dispensing Optician - Head Office Role - Lens Manufacturer

Dispensing Optician Jobs Wrexham Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role Full-Time | £33,000 to £36,000 | Monday to Friday + 1 in 6 Saturdays (Paid OT) Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position. This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting. Technical Support and Returns Manager – Role Overview Office-based role in the Customer Service department at the Wrexham site Lead and mentor a team of Technical Support Specialists Manage escalated product queries from Eye Care Professionals (ECPs) across the UK Oversee the full returns process – ensuring efficiency and compliance with company standards Troubleshoot visual issues and dispensing concerns with ECPs Liaise with production to manage returns-related inventory and lens assessments Analyse return trends and implement strategies to reduce return rates Contribute to product knowledge development and team training Full-time, Monday to Friday (8:45am–5:15pm), plus 1 in 6 Saturdays (paid as overtime) Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation Technical Support and Returns Manager – Requirements Qualified Dispensing Optician (GOC-registered) Strong understanding of optical products, prescriptions, and dispensing Previous experience in a customer service, technical support, or team leader role preferred Confident communicator with excellent interpersonal and problem-solving skills Comfortable using internal systems and managing case documentation Positive, proactive attitude with a desire to contribute to continuous improvement Strong organisational and analytical skills The Package Starting salary: £33,000 to £36,000 reviewed after probation Overtime paid for Saturday work (1 in 6) Private Medical Insurance Life Assurance Full-time office-based role – 38.75 hours/week Join a collaborative team within a respected global optical business This is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence. To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the ‘Apply’ link as soon as possible. You can also message us on WhatsApp for more information. ....Read more...

Apprentice Customer Service Advisor

Main duties the apprentice will learn: Deliver a high-quality service to all visitors at the Student Living Hub Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues Advise students on appropriate housing options, including University, Partner, and private sector accommodation Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries Manage the accommodation transfer process and requests for early release from accommodation Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey Ensure clear communication and effective information sharing with other Student Living departments and across the University Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided) Generate references for students moving into the private sector Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally Undertake any other duties commensurate with the grade of the post as required You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner Training: Customer Service Practitioner Level 2 Apprenticeship Standard Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles: Customer Service Advisor Administrator Team Leader Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Hours of work will be flexible and as required to meet the demands of a business that can have a changeable pattern across the year, including evening and weekend work as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

German-Speaking Recruitment Consultant - New Berlin Office!

Location: Berlin, GermanyEmployment Type: Full-Time, Permanent Who We Are: NonStop Consulting is a leading international recruitment agency operating across Europe and the USA. We offer ambitious individuals a fast-track career path in a dynamic and supportive environment. Our AI-enhanced training programme ensures you develop the skills needed to succeed quickly in a competitive, high-performance industry. About the Role: We’re excited to be opening a brand-new office in Berlin and are looking for German-speaking Recruitment Consultants to be part of this launch. You’ll play a key role in building our presence in Germany and shaping the future of our Berlin team. Why Join Us? AI-Powered Training – A cutting-edge training programme designed to accelerate your success. Fast-Track Promotions – On average, our consultants reach management positions within 1.6 years. High Earnings Potential – Uncapped commission with clear earning progression: Top performers earn €200,000+ annually Top 15% earn €100,000+ Top 30% earn €80,000+ International Exposure – Work with clients and candidates across Europe or the USA. Office-Based Growth – Be part of a collaborative team with hands-on learning and mentorship. Future Mobility Opportunities – Potential to relocate to other European offices as your career develops. What You’ll Do: Cold Calling & Business Development – Identify opportunities, acquire new clients, and build lasting relationships. Market Specialisation – Become an expert in a specific industry and region. Manage the Recruitment Process – Support both clients and candidates through the full hiring cycle. Build Your Market – Grow your network and develop your business pipeline. Who Thrives Here? Highly Motivated – You set ambitious goals and consistently strive to exceed them. Resilient & Adaptable – You perform well under pressure in a fast-paced, target-driven environment. Strong Communicator – Confident, persuasive, and engaging over the phone; fluent in German with a solid working proficiency in English. Tech-Savvy – Comfortable using AI-powered tools and digital platforms. Committed to Office-Based Work – Our face-to-face learning and mentorship accelerate career growth. Ready to Start? Apply now and be part of something new in Berlin. Our Talent Acquisition team will be in touch within ten days. ....Read more...