Benefits Administrator Jobs Found 86 Jobs, Page 4 of 4 Pages Sort by:
In-House Patent Paralegal
Sacco Mann is delighted to present a brand new, unique opportunity for an experienced In-House Patent Paralegal to join a pioneering in-house organisation in Cambridge (please note that this is NOT a fully remote role so please only apply if you are based within a commutable distance to Cambridge). This role is ideal for a detail-oriented In-House Patent Paralegal or Patent Formalities Specialist who is passionate about Patent and legal support within a high-growth, innovative environment. As part of the wider Legal team, you will be crucial in managing the company's patent portfolio, supporting patent filings and renewals working closely with Patent Attorneys, Solicitors and the R&D team. Working across the full gamut of the Patent process, you will also play a pivotal part in delivering IP strategy on a global scale. In addition to the Patent specific responsibilities in this brand new role, borne out of growth within the team, you will also provide essential legal administration support which includes: reviewing NDAs, contracts, and internal legal documentation, with a focus on process improvement. This varied role demands excellent organisational skills, strong communication, and an enthusiasm for working with multiple internal and external stakeholders to safeguard innovations and enable the company's growth. You will ideally have: Experience as an In-house Patent Paralegal, Patent Formalities, or Patent Administrator in-house or within private practice. A thorough knowledge of UKIPO, EPO, and WIPO/PCT procedures. Proficiency in managing IP databases with a focus on and keen interest in process optimisation. Experience providing legal administration support such as NDA review, document management, and compliance. Excellent organisational and communication skills with meticulous attention to detail. The CIPA qualification. Benefiting from a comprehensive benefits package and highly competitive salary (dependent on experience) the successful candidate can look forward to private medical insurance, life cover, contributory pension, and an annual bonus scheme. You will be part of a diverse and collaborative work environment that promotes continuous learning and training, opportunities to grow within the organisation, alongside a friendly team of Patent and Legal specialists. Also offering a generous holiday allowance plus bank holidays and enhanced family leave, this role provides a rewarding balance of professional development and personal well-being. Joining this visionary company offers not only a stimulating career in intellectual property and legal operations but also the chance to contribute to cutting-edge advancements in an exciting and innovating space. Our flexible client will consider alternative working patterns so if you’re interested in working part-time or full-time, we want to hear from you! This is not a fully remote opportunity and so you must be based within a commutable distance to Cambridge. The business have a hybrid working policy and the expectation that the team work both in the office, and from home, on a weekly basis. For more info on this brand new In-House Patent Paralegal position in Cambridge, please contact Clare Humphris on 0113 46 77 112 or via: clare.humphris@saccomann.com for a conversation in confidence. ....Read more...
Business Support Apprentice
The broad purpose of the roles are to provide administrative support to one or more teams in our office in Swindon. The roles will be wide-ranging and include opportunities for providing administrative support within the post holder’s respective team. You will work closely with other business support colleagues as well as wider team members in a supportive and collaborative environment to contribute to team objectives, where development and continuous improvement is encouraged and supported. Your role will involve building and managing relationships with senior colleagues, arranging and supporting meetings and playing a key role in the delivery of the peer review process. You will deliver effective support that underpins the delivery teams and supports our wider objectives by ensuring that operations are carried out in an efficient and effective manner in a way that maximises benefit to the whole organisation. Examples of activities you may undertake include: Diary support for the Head of Team.Meeting scheduling and support. Arrangement and support for virtual meetings, such as video conferencing or teleconferencing. Organisation of meetings including preparation of agendas and note-taking. Providing support at our events, internal and external. Travel and accommodation booking. Travel and expense claim processing. Contribute to updating best practices, being mindful of continuous improvement. Setting up and maintaining purchase orders. Supporting the team to deliver peer review and grant award processes. Support corporate projects as required. Training:You will undertake professional development and training as part of a cohort of apprentices. We are offering two routes for this apprenticeship - Level 3 Business Administrator and Level 3 Data Technician. Under the Data Technician pathway your training will include: Level 3 Data Technician apprentices will complete their apprenticeship with Babington Business College over 17 months. The first 14 months are the ‘practical period’ where you will learn through a combination of on-and-off-the job training with Babington Business College and EPSRC to develop and implement the required Knowledge, Skills and Behaviours. Candidates will attend a combination of virtual workshops and online learning/coaching/mentoring sessions during the practical period. In the final 3 months of our programme you will undertake two scenario-based demonstrations in addition to a professional discussion, underpinned by a work-based portfolio as part of the End Point Assessment.Training Outcome:EPSRC have supported a number of apprentices over the years who have forged careers within UKRI. Employer Description:UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.Working Hours :Monday to Friday 37 hours p/week, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working ....Read more...
Medical Director - Child and Youth Mental Health Service
Permanent, full-time leadership opportunityProvide clinical governance and manage the delivery of high-quality clinical servicesLive the coastal dream in Australia’s sunniest capital Where you’ll be working You will be working within an Integrated Child and Youth Mental Health Service that is nationally recognised as a leader in paediatric healthcare, education and research. This health service provides a comprehensive, recovery-orientated mental healthcare service that aims to improve the mental health and wellbeing of children and young people, as well as their carer networks. The health service combines hospital and community-based facilities to provide consultation, assessment, and treatment of children and young people experiencing serious and complex mental health disorders. As Medical Director of Child and Youth Mental Health Services, you will provide clinical governance and leadership in the provision of specialist child and adolescent psychiatry services in the areas of assessment, intervention, treatment planning and evaluation, service development and registrar training. You will provide clinical governance for a variety of departments and services, including acute inpatient services at the 359-bed children’s hospital, the Community Statewide Adolescent Extended Treatment Service, Specialist and Community Teams, Forensic Programs, Early Intervention, Eating Disorders Programs, and the Queensland Centre for Perinatal and Infant Mental Health. In addition, the Professor of Child Psychiatry, and Consultants working across the Registrar Training Unit and Institute of Urban Indigenous Health also report up to the Medical Director CYMHS. You will have the opportunity to lead the implementation of effective performance appraisal and medical staff development systems, while working collaboratively with the Divisional Director on the development of multidisciplinary teams and promoting an environment of participation and collaboration for service improvements and innovations. You will also have the opportunity to support the Executive Director of Medical Services in the delivery of high quality medical administration services, and act as the Administrator of the Mental Health Act 2016 for this health service. Where you’ll be living You will be living on the southern side of Queensland’s capital, a premier lifestyle and cultural destination. Nestled along the famous Brisbane River, this region boasts sunshine all year-round, world-class museums and galleries, friendly communities, and a catalogue of pristine beaches that attract tourists from all over the world. Here, you’ll find a laid-back, greener, more sustainable way of life, with wide open spaces, parklands, and scenic natural landscapes in every direction. Residents here enjoy a lower cost of living, a more affordable housing market, and a full calendar of community events. You’ll have easy access to enviable locations that attract millions of visitors per year, like Moreton Island, the Redlands Coast, and D'Aguilar National Park. The airport is only a 20-minute drive away, offering daily national and international flights. Salary information Medical Directors can expect a total remuneration package of up to $480,675, plus super, plus benefits and incentives. Requirements Fellowship of the Royal Australian and New Zealand College of Psychiatrists (FRANZCP), or equivalent. About us Elective Recruitment is a person-centred recruitment consultancy. Your career progression is just as important to us as your well-being and work-life balance. We are not just another recruitment company; we do things our way and we consult. We have a very clear vision: create great careers, better lifestyles, and add value - and we won’t stop until this is achieved. For access to Medical Director of Psychiatry jobs in Queensland join our network today. For a confidential discussion contact the Elective Recruitment Team at +61 2 9137 4300, or apply now! ....Read more...
Field Resource Foreman
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager. OTHER SKILLS AND ABILITIES: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly. The salary range for applicants in this position generally ranges between $53,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Apprentice Senior Education Support Administrator (Data Technician pathway)
Take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, examinations, progression, and graduation etc. Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources. Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate. Manage all data in accordance with University policy and Data Protection Regulations. Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries. Deal with higher-profile contacts on your own initiative. Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff. Make a substantial contribution to the management, development and implementation of operational processes. Support the development of systems and procedures to assist in the day-to-day running of School/Programme administration. Responsible for the regular review and update of key documentation. Support periodic quality assurance-related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans. Providing a professional secretarial service to relevant committees and meetings. Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate. Support equality and values diversity, moderating your own behaviour to avoid unfair discriminatory impact or bias on others. Training:You will receive on average 6 hours a week for your training. The training will be delivered online by QA. Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles: Senior Education Support Administrator. Operations Officer. Administration Team Leader. Data Manager. Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working ....Read more...
Apprentice Customer Service Advisor
Main duties the apprentice will learn: Deliver a high-quality service to all visitors at the Student Living Hub Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues Advise students on appropriate housing options, including University, Partner, and private sector accommodation Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries Manage the accommodation transfer process and requests for early release from accommodation Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey Ensure clear communication and effective information sharing with other Student Living departments and across the University Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided) Generate references for students moving into the private sector Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally Undertake any other duties commensurate with the grade of the post as required You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner Training: Customer Service Practitioner Level 2 Apprenticeship Standard Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles: Customer Service Advisor Administrator Team Leader Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Hours of work will be flexible and as required to meet the demands of a business that can have a changeable pattern across the year, including evening and weekend work as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Prevailing Wage Administrator
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. This is a remote position. GENERAL PURPOSE OF THE JOB: The Prevailing Wage Administratoris primarily responsible for: Responsible for supervising and coordination all General Services project administration staff and GC Supervisor. Will oversee all facets of the WTI General Services product lines. Will be direct back up for GC Supervisor and assist with training and other special projects. Oversee performance metrics and administration based reporting. ESSENTIAL DUTIES AND RESPONSIBILITIES: Apply your understanding of prevailing wage laws to obtain and maintain compliance. Conduct and Participate in project reviews. Coordinate and track all prevailing wage projects. Monitor fringe benefit values. Perform a variety of administrative/clerical tasks related to prevailing wages, gather, compile, track, and report on information relevant to project assignments from multiple sources. Compile and generate reports, statistics, timelines, tables, graphs, correspondence, presentations, and data entry related to prevailing wage. Ensure timely and accurate processing, recording, and reporting of company's certified payroll in various states including California, Washington, and Illinois. Work with LCP Tracker or other software to complete certified payroll and other prevailing wage required documents. Conduct reviews of sub-contractor's Certified Payroll Registers and compliance documentation. Ensure accurate processing, recording, and reporting of Certified Payroll Records (CPR). Monitor and resolve any labor compliance violations. Maintaining compliance spreadsheets. Review and approve fringe benefit packages and fringe benefit statements. Ensure Apprentice ratios are enforced. Independently monitors contracts to ensure compliance, verifies that contractors have met contract wages and provided required reports and documentation, reviews and resolves differences in areas of non-compliance, and addresses other concerns, as necessary. Serves as a liaison to the legal and compliance teams in cases of contract or other agency audits and researches, compiles, and provides agency data, files, documents, and records. Ensure that the regular and prevailing wage/certified payroll is processed accurately, efficiently and in a timely manner. Ensure the government agency rules and reporting deadlines are met and adhered to consistently. Calculate and process timecards and corrections, including calculating overtime, deductions, per diems, subsistence, fringe benefits etc. in accordance with company policies and State, Federal and Union laws. EDUCATION: Bachelor's degree from four-year college or university EXPERIENCE: Two to four years related experience and/or training SKILLS AND ABILITIES: Must be action oriented Ability to look for ways to achieve greater efficiency in process and procedure Must demonstrate independent thinking and decision making skills Must be customer focused with strong written and verbal communication Strong interpersonal skills with the ability to make group presentations Knowledge of Sarbanes-Oxley (compliance regulations for publicly traded companies) Knowledge of Public procurement vehicles and Job Order Contracting work Knowledge of State Prevailing Wage Knowledge of David Bacon and SCA wages OTHER QUALIFICATIONS: Strong analytical and problem-solving abilities. Exemplary organization and time management techniques. Advanced course work or certification in business, finance, and/or accounting with applicable work experience. Progressive experience related to payroll, accounting and finance experience in industry or consulting services. Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word). Advanced knowledge of Certified Payroll (California Prevailing Wage and Davis-Bacon) regulations and requirements. Proven experience as payroll specialist or payroll coordinator. Must be extremely organized, accurate, possess high level of attention to detail and be able to perform successfully under pressure and in a timely manner. Maintain confidential information when required by legal and ethical standards of professionalism to ensure privacy of employee records. Ability to use industry standard for regular and prevailing wage software efficiently. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Customer Service Administrator
Customer Service Administrator Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind. Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach. Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations. Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Type: Full-time - Hybrid Pay: £24,804.00-£25,759.50 per year depending on experience Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained) Experience:• Administrative: 2 years (required)• CRM software: 1 year (required) Work Location: Long Eaton, Nottingham NG10 2GD Click 'Apply' to forward your CV. ....Read more...
Customer Service Administrator
Customer Service Administrator Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind. Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach. Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations. Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Type: Full-time - Hybrid Pay: £24,804.00-£25,759.50 per year depending on experience Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained) Experience:• Administrative: 2 years (required)• CRM software: 1 year (required) Work Location: Long Eaton, Nottingham NG10 2GD Click 'Apply' to forward your CV. ....Read more...
Junior IT Engineer Apprentice (Optionbox)
At Optionbox, we provide comprehensive IT services to a wide variety of customers, from sole traders to organizations with up to 300 users. We pride ourselves on delivering responsive, high-quality support across Microsoft 365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset. Position Summary: We are looking for a passionate and eager-to-learn Junior IT Engineer to join our team in an apprenticeship or entry-level capacity. You don’t need a solid foundation of professional experience, but you must demonstrate a genuine enthusiasm for information technology — whether you’ve built your own PC, helped friends or family with IT issues, tinkered with networks, or explored IT projects in your own time. You will work alongside senior engineers to gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft 365 administration, on-premises and hybrid Active Directory environments, network installations, and more. Desirable (not required): Any prior hands-on IT experience through work, internships, volunteering, or personal projects. Relevant IT studies or certifications (e.g., GCSEs, college-level IT courses, CompTIA IT Fundamentals). What We Offer: A supportive and experienced team ready to help you grow your skills. Structured on-the-job training with opportunities to progress toward certifications. Diverse, hands-on experience working with modern cloud and on-premises technologies. Competitive apprenticeship salary and benefits package. Opportunities for a permanent role and career development upon successful completion of the apprenticeship. Your duties and responsibilities in this role will consist of: Key Responsibilities: Learn to administer and support Microsoft 365 and Active Directory environments, including Exchange Online, SharePoint, Teams, and related services. Help install and configure network equipment such as routers, switches, and wireless access points. Provide first-line IT support, escalating issues as needed to senior team members. Assist with telephony systems and broadband installations for clients. Accurately document solutions, configurations, and procedures. Deliver excellent customer service to a wide range of clients, from sole traders to larger organisations. Take part in ongoing training and learning to develop your IT skills. Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors. Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship: Microsoft Certified Azure Fundamentals (AZ-900) CompTIA IT Fundamentals+ Certiport IT Specialist Networking Microsoft Certified Azure Administrator Associate (AZ-104) Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Network Technician Installation and commission of networks Maintenance or repair of network equipment Installation, configuration or maintenance task on either ICT related hardware or software Digital Communications Technician Installation and commission of telecoms networks Maintenance or repair of telecoms network equipment Installation, configuration or maintenance task on either ICT related hardware or software Training Outcome:Full time job at the end of the end of the apprenticeship with a clear and negotiable 5-year progression plan for moving up within the company.Employer Description:We’re Optionbox — an IT managed services provider based in Leeds, supporting businesses across Yorkshire with everything from broadband and phones to full IT solutions. We’re a friendly, down-to-earth team that prides itself on great customer service — in fact, our engineers answer calls in just 8 seconds on average! We also care a lot about the planet. For every subscription, we plant a tree, and we help our clients make greener choices by recommending energy-efficient tech, offering tips to reduce their carbon footprint, and sharing useful advice in our sustainability newsletter. At Optionbox, we combine technical know-how with a people-first approach. It’s a great place to learn, grow, and start your career in tech.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Passion for IT,IT support skills,Eagerness to learn,uUderstanding of IT concepts,Punctual and reliable,Professional and courteous,Takes ownership,Adaptable ....Read more...
Project Support Officer
About YouAre you a strong administrator?Do you like to help people feel connected?Can you use your communication techniques to help us deliver our objectives? If so, read on......You will provide effective front line customer care and support. To deal directly with customer enquiries, giving help and advice as appropriate.You will undertake desktop research information for subsidence claims and reported surface hazards and forward this to the Principal Project Manager in order to determine liability of all new claims and incidents. Using your expertise and knowledge, you will set out, maintain and report progress on the teams’ project plans and programmes.To support the teams you will compile orders (i.e. fencing, services searches, investigation and treatment works) and correspondence on behalf of Project Team Members. You will liaise with contractors on behalf of the Project Team.Above all you’ll be self-motivated with excellent communications and engagement skills, with experience of managing customer and stakeholder expectations with the ability to remain calm to provide customer confidence and trust.You will gain valuable project support experience with a varied day, every day. Speaking with a range of people across the UK coalfield you will understand and learn the issues arising from historic coal mining operations. About The RoleYou will answer customer queries regarding coal mining related issues which include answering the hazard line and logging incidents for subsequent investigation. You will undertake desktop research to determine at an early stage whether the Mining Remediation Authority may be responsible for any damage.You will draft and issue communication documents to stakeholders on behalf of the project management team. This includes the correct filing of these documents on the local project management system.Working collaboratively with other Mining Remediation Authority departments, you will provide administrative and technical support to the project management team in dealing with coal mining related issues from conception to project closure. This will include, raising orders and payments to contractors and stakeholders alike.The role needs you to actively promoting the organisations equalities, diversity and inclusion ethos through messaging, products and events. We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 20th July 2025Sifting date: 21th July 2025Interviews: w/c 28th July 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion: As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details. If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive.If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at Recruitment@MiningRemediation.gov.uk or give us a call on 01623 637000. ....Read more...