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IT Support Apprentice

Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:  Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk Training and training location to be confirmed, further details will be made available at a later date. This standard aligns with the following professional recognition: RITTech for 3 Training Outcome: The role offers long term security and the opportunity to progress into a permanent position for the right candidate Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Business Administration Apprentice

The Apprentice Administration Apprentice will play a critical part in the smooth and efficient running of designated offices. Working alongside Site Co-Ordinator’s and or Assistant Employment Advisors, the apprentice Admin Assistant will provide consistent and courteous support for our office teams. They will oversee a variety of administrative and clerical activities including finance duties. This role is suitable for someone looking to start their office-based career. Training will be provided through classroom and on-the-job learning. Greeting office visitors and signposting them to appropriate people or designated areas Undertake basic office tasks, such as filing, preparing meeting/training areas and presentation materials, delivering mail and data entry Handle inbound/outbound phone calls and respond to other message types as required (email, SMS, etc). Coordinating schedules and managing calendars Supporting onboarding of participants onto programme Entering and updating company, employee, and client records Ordering, storing, and distributing office supplies and maintaining, repairing, or replacing office equipment Directing, reviewing, and optimising office operations to increase accuracy, productivity, and efficiency and reduce costs Managing the office petty cash including distributing travel costs, scanning receipts and completing finance returns Supporting the office with any other admin duties as required Training:On the job training delivered by the employer. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3. Allocation of an apprenticeship delivery coach who will carry out regular training. Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6 hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.Employer Description:Seetec is an employee-owned company delivering services - across the employment, skills and rehabilitation sectors – that unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime. Changing people’s lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards. We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues – across offices in the UK and Ireland – are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous. Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support. It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee-owned businesses in the UK where every employee is a stakeholder in our collective success. We are a Disability Confident Leader and B-Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status. With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people’s lives and improve communities.Working Hours :Monday to Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm. 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Willingness to learn,Ability to work to deadlines,Professional & Confident ....Read more...

IT Cyber Security Apprentice

We have 1 position available, in either Merseyside, Liverpool or Congleton, Cheshire. Main responsibilities: Monitor Security Alerts: Assist in monitoring security alerts and responding to potential threats, working with the infrastructure Team and Plus Dane partners Incident Response: Participate in incident response activities, including identifying, analysing, and mitigating security incidents, working with the infrastructure Team and Plus Dane partners Vulnerability Assessment: Conduct vulnerability assessments and assist in the implementation of remediation measures, working with the infrastructure Team and Plus Dane partners Security Tools Management: Learn to use and manage various security tools and technologies Support: Provide first line support on incidents and service requests over the telephone email, teams, in person and self-service portal and communicate updates on progress until resolution as needed by the business Documentation: Maintain accurate and detailed documentation of security incidents, procedures, and policies Administration: Complete general administrative tasks within the team such as managing inboxes, managing purchase orders and other administrative tasks within the service area Training and Awareness: Participate in security awareness training and contribute to educating staff on security best practices. Collaborating with our in-house trainer Training:Why choose our Cyber Defender & Responder Level 4 apprenticeship? The Cyber Defender & Responder apprentice will use investigation techniques and analytics skills to defend against and respond to cyber incidents within the network environment. QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world.  QA’s Cyber Defender & Responder Level 4 apprenticeship programme enables the apprentice to: Develop problem-solving and critical thinking skills in a safe, but realistic environment Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Towards the end of your apprenticeship, you will be supported to apply and interview for full-time positions. Benefits: The annual leave year operates between 1st April and 31st March Annual leave entitlement for full time employees is 35 days (245 hours) plus eight days (56 hours) bank holidays (Just to note, three of these days are used for our Christmas shutdown) When you join, you'll be enrolled in Medicash, a health cash plan offering savings on dental care, optical care, prescriptions, specialist consultations, physiotherapy and even reiki!  We have a company pension scheme where we contribute 8% and our colleagues can contribute anything from 3% upwards. Cycle-to-Work Scheme Employer Description:Plus Dane Housing has a strong history of development, building a range of general needs, sheltered and extra care homes which have helped meet local need. We have also grown into an organisation with a track record in shared ownership, helping our customers to get on the property ladder in ways they may not otherwise be able to. However, our roots firmly remain in social housing. Supporting customers to access homes in our core neighbourhoods at an affordable price. We own over 13,500 homes across Cheshire and Merseyside, providing a home to over 30,000 customers. Alongside these homes, we also offer much needed support, advice and services to help customers live comfortably in their homes or to enrich their lives. Fulfilling our social purpose is something that has remained firm throughout our history. Plus Dane Housing is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome apprenticeship applications from all ages, if you have just left education, returning from a career break, or looking for a new direction we would love to hear from you.  We reserve the right to close the advert prior to the listed closing date if sufficient quality applications have been received.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Non judgemental ....Read more...

Stakeholder and Social Value Apprentice

·      Support the engagement and implementation of the VWUK People, Planet, Purpose Sustainability Framework ·      Support the advancement of VolkerFitzpatrick social performance policies, strategies and procedures to achieve the organisations Strategic Goal to be a ‘socially and environmentally responsible business. ·      Prepare pre-contract social value plans, quality question responses and other requirements during contract tender. ·      Working with project teams and key partners to deliver agreed social value KPI’s for each project. ·      Responsible for identifying and engaging with stakeholders to understand the local needs, opportunities and risks; and support the businesses within their delivery catchments and growth areas. ·      Manage relationship with key Stakeholder partners regarding social value including councils, education, charities, employment and training support services i.e Job Centre Plus ·      Share best practice with internal social value steering groups and on webinar platforms. ·      Develop the content for internal, external and client facing communication and promotion of social value achievements, including performance reporting packs, case studies and produce social return on investment assessments. ·      Co-ordinate the collection, input, reporting and verification of social value data  ·      Work collaboratively to develop and implement a strategy to deliver engagement activities and campaigns that attract new entrants into entry level roles i.e. apprenticeships. ·      Work alongside project teams to gather information and evidence for social value reporting i.e. local spend, local labour ·      Support the business to address identified skills shortages, whilst also seeking to tackle the broader societal needs for social mobility, equality, diversity and inclusion within the workplace. ·      Manage relationships with schools, colleges and Further Education to commission engagement activities such as career talks, site tours and work experience. ·      Assist in assessing and communicating ‘safeguarding’ guidance to support employees involved in supervising work placements, schools’ engagement and/or volunteering involving children, young people or vulnerable adults. ·      Responsible for budgeting, arranging, publicising, and coordinating volunteers to deliver corporate social and environmental engagement activities working with charities and community groups For example, community projects, fundraising events, mentoring, provision of expert hours etc ·      Support project team and attend local resident information events to promote the local social value agenda. ·      Support and provide relevant content for Considerate Constructors Scheme project audits. ·      Work with the procurement and commercial teams to engage supply chain businesses and further their understanding of social value. ·      Develop supply chain social value action plans that contribute to projects social value KPI contract commitments. ·      Establish data collection and reporting processes to capture their progress.Training:Training will be delivered remotely with the full support of your development coach and your team. Sessions will be regular and you will be provided with paid time off to study in line with the off-the-job training requirements.Training Outcome:VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor which offers plenty of scope for progression.Employer Description:VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation’s life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings. VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients.Working Hours :Monday to Friday, 8.30am-5pm with one hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental ....Read more...

Cyber Security Risk Analyst Apprentice

Organise and deliver contracted outputs of the services such as curated reporting, the set up and scheduling of scanning, responding to services requests and providing advice regarding prioritisation of vulnerability remediation in a manner which meets expected service quality levels Manage patching platforms and the output of scans Have good written and verbal communication skills to be able to translate information into effective, structed and straightforward remediation for the client Be able to collaborate and work closely with broader security operation teams to oversee remediation efforts To assist the wider work of Talion’s Threat Intelligence team you will be supported towards developing your skillset in Identifying real-time, actionable information regarding Cyber Threat Actors and the malware techniques they employ Leveraging a variety of internal and external tools and sources to identify threats, assess risks, and produce reports including internal sources, 3rd-party, OSINT etc. Provide analysis on the threat landscape from a wide range of internal and external intelligence and data sources Support in continuously improving our security detection content by monitoring the threat landscape for new techniques which can be developed Provide useful threat-based context to our security analysts Maintain detailed threat profiles on adversaries of interest covering their tactics, techniques and procedures, intent, goals, and strategic objectives Oversee the mapping of Threat Actors and rules against the MITRE ATT&CK model Presenting information to clients at regular meetings to outline the latest threat activity to them, highlighting points of note and proactive measures they can take Establish liaisons with external agencies, authorities, and threat intelligence sharing communities Training:Why choose our Cyber Security Risk Analyst Level 4 apprenticeship? The Cyber Security Risk Analyst apprenticeship builds and apply an understanding of cyber security to protect your organisation, systems, information, personal data and people from attacks and unauthorised access. QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leader boards and badges, elements used widely in the gaming world. QA’s Cyber Security Risk Analyst Level 4 apprenticeship programme enables the apprentice to: Develop problem-solving and critical thinking skills in a safe, but realistic environment Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges Support an organisation's formal security governance, regulatory and compliance (GRC) and interact with risk assessments and risk mitigations Tools and technologies learned: Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Who are Talion? A Managed Security Service Provider (MSSP) with a wealth of experience that enables organisations to protect their business estate from cyber-security attacks. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. We blend together best-of-breed technologies to provide real time 24×7 monitoring, triage, remediation, threat assessment, vulnerability management, and Professional Services that give our clients peace of mind that they are protected. Our services include, 24x7 security monitoring from our UK based SOC, Threat Intelligence, and Security Orchestration services, all underpinned by our in-house detection content and SIEM platform management.   Our customers can choose to take all or any one of our services, depending on their needs at the time, which makes Talion a flexible security provider that is able to these robust services to small businesses as well as we do to the largest multi-national organisations.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental ....Read more...

IT Support Apprentice

Assist and direct staff or customers when support tickets are raised Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable Support and maintain software and hardware used in the organisation's day-to-day operations and services Provide an excellent level of service to our customers, being professional and courteous at all times In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers. Duties & Responsibilities: Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable To carry out remote installs and telephone support while customer's self-install  Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s) Provide technical pre-sales support to sales, as and when required Provide out of hours’ support as and when required and agreed with your line manager Training:Information Communications Technician Level 3 Apprenticeship Standard: The classroom training for the ICT apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer. When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each moduleThe full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers. The 4 ICT modules are: Networking Fundamentals Mobility and Operating Systems Cloud Fundamentals IT and Business Principles JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment). On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following: Level 3 Information Communications Technician Apprenticeship Certification. This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications. The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs. Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented. No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs. We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more. So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year’s Day are Bank Holidays and are classed as days off for all staff. Early Shift: 8am - 5pm. Late Shift: 11am - 8pm. Sunday Shift: 10am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...