As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.
You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.
Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
Reviewing and forward-planning workloads and checking for accurate and detailed information.
Liaising with the workshop to ensure they have their required parts.
Receipting, issuing and controlling stock.
Taking care of customers that are bringing in their vehicles for service/repair.
Identifying parts required and sourcing parts using parts catalogues and internal systems.
Communicating with customers on the progress of their vehicle.
Advising of any faults or repairs required and providing clear and accurate solutions.
Preparing customer reports and invoices.
Training Outcome:Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!Employer Description:Arnold Clark is Europe's largest independently owned car retailer, with branches across the UK offering new and used vehicles, servicing, repairs, MOTs, vehicle rentals and accident repair services. For over 70 years, we've built our reputation on providing outstanding customer service and investing in our people.
About Our Apprenticeships:Our award-winning apprenticeship programme gives you the opportunity to earn while you learn, gaining a nationally recognised qualification alongside hands-on experience in a real working environment. You'll receive full training, support from experienced mentors, and the chance to develop valuable skills that can lead to a long and successful career with Arnold Clark. Many of our managers and industry experts began their journey as apprentices, making this the perfect first step into the automotive industry.Working Hours :8:30am - 5:00pm, Monday - Thursday. 8:30am - 4:00pm, Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training:If you are successful, you will be awarded:
Level 2 Retailer Apprenticeship Standard
Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.
All travel and, accommodation costs are covered by the employer.Training Outcome:Once qualified, the right candidate can progress within the company.Employer Description:Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.Working Hours :Monday - Friday, 8.30am - 5.30pm. Saturday's may be needed on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Up to £16.24 an hr, 40 hours a week, 28 days holiday, birthday day off, x2 medical appointments paid per year, 100% attendance in 6 months gain an extra ½ a day holiday, Employee assistance Programme, sick pay.We are looking for a Motorhome Engineer to join a growing specialist manufacturer of bespoke LCV’s. This is an excellent opportunity to become part of a skilled team producing high-quality van conversions for customers across the UK.As a Motorhome Engineer, you'll be responsible for transforming light commercial vehicles into fully equipped, customer-specific solutions. Working in a modern workshop, you'll install mechanical, electrical and storage systems while ensuring every build meets the highest standards of quality and safety.Key Responsibilities of the Motorhome Engineer opportunity
Build and convert light commercial vehicles to customer specifications.
Install racking, storage systems and bespoke conversion equipment.
Fit electrical components including internal and external lighting, battery management systems
Carry out repairs and modifications to completed vehicle builds, including occasional UK travel with overnight stays. (This will be on an adhoc basis if the current field based engineer cant get to a customers site for what ever reason)
Complete job cards and update work completed using the company's internal systems.
Maintain a clean, safe and organised workshop.
Work closely with the Design & Development team to support product improvements.
Report technical or quality concerns to the Aftersales Manager.
We would welcome people to apply for the Motorhome Engineer opportunity that have experience within Automotive manufacturing, coachbuilding, automotive assembly or specialist conversions, caravan or motorhome fitting. You will also have:
Practical electrical knowledge.
Strong mechanical aptitude and excellent attention to detail.
A methodical approach to fault finding and problem solving.
Good communication and organisational skills.
The ability to work independently and as part of a team.
Computer literacy.
A full UK Driving Licence.
Benefits of the Motorhome Engineer Opportunity:
Permanent, full-time employment. Salary up to £34K
Full product and on-the-job training.
Modern workshop facilities.
Opportunities for career progression and skills development.
The chance to work on bespoke, innovative vehicle projects that are varied and interesting
Range of staff benefits
If you would like a private chat before applying – please contact Rodger Morley at E3 Recruitment....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Stoneacre Motor Group provides a CAREER FOR LIFE programme which gives every employee an equal opportunity to train, be ambitious, grow their experience, and ensure a clear path up to management/director level.
We heavily invest in apprenticeships, and Shaun Foweather’s (Managing Director) mission is to see apprentices develop and one day be part of the senior management team.
Being both Provider and Employer, Stoneacre works exceptionally well to ensure the training delivered is not only outstanding in quality of teaching and learning, but also industry-leading.
Our directors and senior management communicate this consistently, and our Mission Statement is 'Learning that inspires and empowers Careers for Life’. Working together, our bespoke training programmes and residential block training give our learners every tool and skill for them to succeed in their apprenticeship and career.
At Stoneacre, it’s not about funding - for us, it’s about making a difference and changing someone’s life, as well as the value that adds to our culture and business.Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
Provide product recommendations, technical advice, and pricing information to customers as needed
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
Uphold company policies and procedures regarding parts sales, returns, and exchanges
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Training:Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
The programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National (if applicable), and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network
Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
Employer Description:At Porsche Centre Cambridge, we are proud to represent one of the world's most iconic automotive brands. Located in Harston, our Destination Porsche Centre offers a modern environment where customers can explore the latest Porsche models, discover Porsche Approved Pre-Owned vehicles, and benefit from expert aftersales support.
Our dedicated team is committed to delivering an exceptional ownership experience, supported by state of the art facilities and highly skilled Gold Technicians who ensure every Porsche receives the highest standard of care.Working Hours :Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship hours per week. At least 20% of your working hours will be allocated to off-the-job training.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Patience....Read more...
Sales Administrator
£29,000 - £35,000 + Career Development + Early Friday Finish
Witney, Oxfordshire | Office Based
Are you an organised and proactive administrator looking for a varied role with genuine career development opportunities?
We're recruiting a Sales Administrator to join a successful and growing manufacturer of automotive components and classic car parts. Working within a friendly and supportive team, you'll play a key role in supporting customer service, sales administration and wider commercial activities across a portfolio of well-established brands.
This is an excellent opportunity for someone with previous administration, sales support or customer service experience who enjoys a fast-paced environment and wants to develop their career within a successful business.
The Role
As a Sales Administrator, you'll support the day-to-day running of the commercial function, ensuring customers receive an excellent experience while helping the wider team deliver efficient sales and operational processes.
Key responsibilities include:
Sales Administration
Processing customer orders and updating information within SAP and online ordering systems.
Managing customer backorders and proactively chasing outstanding orders.
Producing warehouse pick lists to support daily dispatch activities.
Supporting online order fulfilment and coordinating deliveries.
Customer Service & Support
Acting as the first point of contact for customer enquiries, providing professional telephone and email support.
Ensuring customer requests are handled promptly and professionally.
Processing returns and supporting aftersales activities.
Systems & Business Support
Maintaining accurate customer information across business systems.
Supporting SAP, CRM and website data maintenance.
Uploading pricing information and managing system updates.
Liaising with external software and IT providers when required.
Marketing & Commercial Support
Assisting with customer communications and marketing campaigns.
Supporting promotional activities, events and customer visits.
Providing wider commercial support and contributing to business improvement projects.
About You
We're looking for someone who is organised, professional and enjoys working with both customers and colleagues.
You'll ideally have:
Experience in a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
Strong organisational skills and excellent attention to detail.
Confident communication skills with a professional approach.
Good Microsoft Office skills, including Excel and Word.
The ability to prioritise and manage multiple tasks effectively.
A positive, flexible and team-focused attitude.
Experience of SAP or a similar ERP system would be beneficial but is not essential, as full training will be provided.
You don't need automotive experience to be successful in this role. We're looking for somebody with the right attitude, strong organisational skills and a genuine desire to learn.
What's on Offer?
Salary of £29,000 - £35,000, depending on experience.
Genuine career development opportunities.
Ongoing training and support.
A varied and interesting role with plenty of scope to grow.
Friendly and supportive team environment.
Early finish every Friday.
Generous holiday entitlement.
Opportunity to join a successful and expanding business.
Apply in Confidence
To apply for the position of Sales Administrator - Job Ref 4385KBA, please send your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Sales Operations Administrator
We are looking for an ambitious Sales Operations Administrator to join a successful and growing manufacturer of classic car parts and automotive components. Offering genuine opportunities for development, this varied role will evolve over time and provides exposure to sales operations, customer support, marketing and business administration.
If you have an interest in classic cars, automotive aftermarket products or vehicle restoration, this is an opportunity to build a long-term career within a unique and thriving business.
Location: Office based, Witney, Oxfordshire Salary: 29-35k depending upon experience
Hours: Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 3.00pm
About the Role
Working as part of a close-knit commercial team, you will support the day-to-day sales operation while helping to deliver an outstanding customer experience across several well-established automotive brands.
This is a highly varied position where no two days are the same. You'll be involved in everything from sales administration and customer service to marketing support, systems administration and operational projects.
About You
You'll be organised, proactive and confident communicating with customers and colleagues alike. Comfortable managing multiple priorities, you'll enjoy being involved in a broad range of activities and take pride in delivering a first-class customer experience.
You'll ideally have:
Experience within a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
Excellent communication skills and a professional telephone manner.
Strong organisational skills and the ability to manage multiple tasks simultaneously.
Good IT skills, including Microsoft Excel, Word and other Microsoft Office applications.
A high level of accuracy and attention to detail.
Experience of SAP or a similar ERP system would be advantageous, although full training will be provided.
A positive, flexible and team-focused approach.
A genuine interest in cars, classic vehicles, restoration projects or the automotive aftermarket industry.
Enthusiasm for learning about automotive products and supporting a passionate customer base.
Key Responsibilities
Managing customer backorders and proactively chasing outstanding orders across multiple group companies.
Processing and updating customer orders using SAP and online ordering platforms.
Coordinating overseas web orders, obtaining shipping quotations and arranging deliveries.
Producing and releasing warehouse pick lists to support daily delivery schedules.
Maintaining accurate customer information across websites, databases and business systems.
Providing professional telephone support and acting as a first point of contact for customers.
Handling customer returns administration and supporting aftersales activities.
Managing customer invites, communications and data updates across company platforms.
Supporting the ongoing maintenance and accuracy of SAP, websites, CRM systems and business applications.
Liaising with external IT and software providers to manage and progress support tickets.
Uploading price lists and maintaining system data across multiple business entities.
Supporting online order fulfilment and liaising with purchasing teams where required.
Managing incoming enquiries and ensuring customer requests are handled promptly and professionally.
Coordinating factory tours, customer visits and booking schedules.
Supporting marketing activity through Mailchimp campaigns and social media administration.
Assisting with promotions, events and wider commercial initiatives.
Providing sales support across the wider business and contributing to continuous improvement projects.
Why Join Us?
Join a respected and successful business within the classic automotive sector.
Work with products that are valued by enthusiasts and customers worldwide.
Enjoy a varied role spanning sales operations, customer service, marketing and business support.
Receive ongoing training and development opportunities.
Benefit from genuine career progression as the role and business continue to grow.
Be part of a supportive and passionate team.
Early finish every Friday.
Generous holiday entitlement.
Apply in Confidence
To apply for the position of Sales Operations Administrator – job reference 4385KB, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion.
JOB REF: 4385KB
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
