Aftersales Advisor Exeter
Location: Exeter
Salary: £30,000 basic salary, £36,000 OTE
Working Hours: Monday to Friday no weekends
Job Type: Full-time, Permanent
Are you a customer-focused individual looking to develop your career in the automotive industry? We are recruiting for an Aftersales Advisor to join a busy main car dealership in Exeter.
Previous motor trade experience is advantageous but not essential. If you have excellent customer service skills, a professional attitude and good communication skills, this could be the perfect opportunity for you.
Key Responsibilities:
- Welcome and assist customers visiting the dealership.
- Handle customer enquiries professionally and efficiently.
- Deliver excellent customer service throughout the aftersales journey.
- Communicate effectively with customers and colleagues.
- Support the aftersales team with daily operations.
- Manage workloads and prioritise tasks effectively.
Requirements:
- Excellent customer service and communication skills.
- Professional, friendly and approachable manner.
- Good IT skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous automotive, motor trade or retail experience is beneficial but not essential.
Salary & Benefits:
- £30,000 basic salary.
- £36,000 OTE.
- Monday to Friday working no weekends.
- Up to 33 days' annual leave, depending on service.
- Paid day off on your birthday.
- Additional paid day off for family or special occasions.
- Enhanced workplace pension contributions.
- Death in Service benefit of four times salary.
- Discounts on vehicle purchases, servicing and repairs.
- Staff rewards and retail discounts.
- Flexible working hours.
- Cycle to Work scheme.
- Employee Assistance Programme, including online GP access.
- Full training and career development opportunities.
Apply Today If you have a passion for customer service and want to build your career within a main dealership, apply today for this Aftersales Advisor job in Exeter, offering £30,000 basic, £36,000 OTE and a Monday-to-Friday working week.....Read more...
An exciting opportunity has arisen for a Service Manager / Aftersales Managerto join a well-established car dealership, providing vehicle sales, servicing, repairs and parts support to customers across the region.
As a Service Manager / Aftersales Manager, you will lead the Service Department, develop your team, improve operational performance and profitability, and deliver excellent customer service.
This full-time role offers basic salary of £40,000, OTE £60,000 plus bonus and benefits.
You will be responsible for:
? Managing the day-to-day operations of the Service Department across different brands.
? Leading, motivating and developing Service Advisors, Vehicle Technicians and support staff.
? Maximising workshop productivity, efficiency and profitability while monitoring KPIs and departmental performance.
? Maintaining high standards of customer service, retention and compliance with manufacturer standards, company policies and industry regulations.
? Improving processes, supporting the development of the franchise, building strong relationships and performing any other duties as required.
What we are looking for:
? Previously worked as a Service Manager, Aftersales Manager, Service Operations Manager or in a similar role.
? Understanding of dealership service operations and workshop management.
? Proven ability to drive departmental performance, growth and profitability.
? Commercial awareness and the ability to monitor and improve KPIs.
? Full UK driving licence.
What's on offer:
? Competitive salary
? Company car
? Life insurance
? Employee discounts
? Cycle-to-work scheme
? Enhanced maternity and paternity pay
? Free access to an in-house life coach
? Salary sacrifice workplace pension scheme
? Additional annual leave based on length of service
? Opportunity to support the development of a new automotive franchise
Apply now for this exceptional opportunity to work with a dynamic team and further enhance y....Read more...
Senior Service Advisor Team Leader Opportunity (Automotive)
We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.
ð LOCATION Maidstone, Kent
ð¼ JOB TYPE Full-Time | Permanent
ð° SALARY & BENEFITS
- £35,000 basic + OTE £40,000£45,000
- Departmental bonus scheme
- Customer satisfaction (CSI) bonus
- Upsell / performance bonus
- Saturdays paid in addition to basic salary
- Clear progression to Service Manager
- Supportive and professional working environment
ð ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.
ð§ KEY RESPONSIBILITIES
- Support and lead a team of Service Advisors
- Oversee day-to-day Service Reception operations
- Deliver outstanding customer service and maintain high CSI scores
- Manage bookings, job allocation, and workshop coordination
- Drive upselling of additional work and services
- Handle customer queries and escalations professionally
- Monitor performance and support team development
- Work closely with Aftersales and senior management
ð¤ ABOUT YOU
- Experience as a Service Advisor or Senior Service Advisor within a main dealership
- Previous team leadership, mentoring, or supervisory experience (preferred)
- Strong customer service and communication skills
- Commercial awareness with upselling experience
- Organised and able to work in a fast-paced environment
- Ambitious and motivated to progress into a Service Manager role
â° WORKING HOURS
- Monday to Friday: 08:00 18:00
- 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00
If youre an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.....Read more...
An exciting opportunity has arisen for a Service Manager / Aftersales Managerto join a well-established car dealership, providing vehicle sales, servicing, repairs and parts support to customers across the region.
As a Service Manager / Aftersales Manager, you will lead the Service Department, develop your team, improve operational performance and profitability, and deliver excellent customer service.
This full-time role offers basic salary of £40,000, OTE £60,000 plus bonus and benefits.
You will be responsible for:
* Managing the day-to-day operations of the Service Department across different brands.
* Leading, motivating and developing Service Advisors, Vehicle Technicians and support staff.
* Maximising workshop productivity, efficiency and profitability while monitoring KPIs and departmental performance.
* Maintaining high standards of customer service, retention and compliance with manufacturer standards, company policies and industry regulations.
* Improving processes, supporting the development of the franchise, building strong relationships and performing any other duties as required.
What we are looking for:
* Previously worked as a Service Manager, Aftersales Manager, Service Operations Manager or in a similar role.
* Understanding of dealership service operations and workshop management.
* Proven ability to drive departmental performance, growth and profitability.
* Commercial awareness and the ability to monitor and improve KPIs.
* Full UK driving licence.
What's on offer:
* Competitive salary
* Company car
* Life insurance
* Employee discounts
* Cycle-to-work scheme
* Enhanced maternity and paternity pay
* Free access to an in-house life coach
* Salary sacrifice workplace pension scheme
* Additional annual leave based on length of service
* Opportunity to support the development of a new automotive franchise
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Automotive Reporting & Solutions Project Manager
Remote within the UK
Salary – Up to £55,000 + pension + income protection + life assurance
We’re seeking an automotive aftersales specialist who combines analytical thinking with strong commercial awareness and the ability to bridge the gap between clients, stakeholders and software development teams.
This is an opportunity to play a pivotal role in shaping reporting platforms, performance programmes and automotive business intelligence solutions used across dealer networks and OEM operations.
We are keen to speak with candidates with experience working within automotive OEMs, dealer groups, aftermarket programmes, automotive consultancies, software providers, business intelligence teams, or performance reporting environments.
The Role
You’ll take ownership of the journey from initial client requirement through to successful delivery and acceptance of a completed reporting or software solution.
Working closely with clients, technical specialists and senior stakeholders, you’ll ensure that requirements are accurately captured, commercially assessed, clearly documented, effectively developed and rigorously tested.
This role is ideal for someone who enjoys solving business problems, challenging assumptions and turning complex automotive operations into practical, scalable solutions.
Client Discovery & Solution Design
Lead discovery sessions with clients and stakeholders
Understand business challenges, objectives, KPIs and reporting requirements
Challenge unclear or incomplete requests
Define scope, outputs, success measures and acceptance criteria
Translate operational requirements into development-ready solutions
Reporting, Analysis & Specification
Document business rules, calculations and data definitions
Produce structured scopes, wireframes and development briefs
Define reporting logic, dealer structures, permissions and exceptions
Create worked examples to validate requirements
Ensure development teams have clear and accurate specifications
Project Delivery & Commercial Control
Work with technical teams to estimate effort and delivery requirements
Support the preparation of costings and quotations
Manage scope, priorities and change requests
Track delivery progress and key milestones
Ensure additional work is controlled and commercially justified
Testing, Validation & Client Success
Validate calculations, reports, dashboards and exports
Investigate discrepancies and reconcile findings with source data
Demonstrate completed solutions to clients
Secure stakeholder approval and sign-off
Identify opportunities to improve and standardise future solutions
About You
You’ll be someone who understands both automotive aftersales operations and the importance of turning data into meaningful business insight.
You may currently be working as an Automotive Business Analyst, Client Solutions Manager, Aftersales Performance Manager, Programme Manager, Reporting Manager, Implementation Consultant or Project Manager within the automotive sector.
We’re particularly interested in candidates who can demonstrate:
Strong automotive aftersales experience within an OEM, dealer group, consultancy, software provider or programme organisation
Understanding of dealer networks, trade parts operations, aftersales performance and incentive programmes
Advanced Excel and analytical skills
Experience producing business requirements, specifications, process documentation or development briefs
Ability to work with software development, BI or technical delivery teams
Commercial awareness and experience managing scope, quotations or project costs
Strong stakeholder management and client-facing communication skills
A methodical approach to problem solving, validation and testing
Excellent written communication and attention to detail
What You’ll Get
A fully remote UK-based position
The opportunity to influence the delivery of high-profile automotive reporting and software solutions
Exposure to OEMs, dealer groups and major automotive programmes
A genuinely varied role combining analysis, client engagement and project delivery
Significant autonomy and ownership
Long-term career development opportunities within a specialist automotive technology environment
Apply Today
To apply for the position of Automotive Reporting & Solutions Project Manager, please forward your CV to Glen Callum Associates for a confidential discussion.
Job Reference: 4408KB
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know.
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Service Advisor Automotive Dealership
Location: Woolwich, South East London
Basic Salary: £35,525 | OTE: £50,000+ | Company Car
Are you an experienced Service Advisor looking for your next opportunity within a main dealership? We are recruiting on behalf of an established automotive dealership in Woolwich for a customer-focused Service Advisor to join their busy aftersales team.
This is an excellent opportunity for someone with automotive service experience who enjoys building customer relationships, delivering outstanding service and working in a professional dealership environment.
Whats on Offer:
- Basic salary of £35,525 per annum
- OTE of £50,000+ per annum
- Company car
- 31 days annual leave, including bank holidays
- Employee car ownership schemes for you and your family
- Private healthcare access and employee assistance programme
- Pension scheme and life assurance
- Retail discounts and employee referral bonuses
- Long-service awards and enhanced holiday entitlement
- Ongoing training and career development
- Additional pay for Saturday working
Working Hours:
- Monday to Friday: 8:00am6:00pm
- Saturday: 8:00am12:30pm, 1 in 3 Saturdays
- 45 hours per week, with Saturday hours paid in addition
Key Responsibilities:
- Welcome customers and provide a friendly, professional service.
- Manage the customer journey from vehicle booking through to collection and handover.
- Keep customers updated on vehicle servicing, repairs, costs and completion times.
- Explain additional work and obtain customer authorisation where required.
- Liaise with workshop technicians to coordinate jobs and maintain workshop efficiency.
- Complete service documentation and administration accurately.
- Handle customer enquiries and resolve complaints professionally.
- Ensure vehicles are prepared and ready for collection.
- Maintain high levels of customer satisfaction and build long-term relationships.
What Were Looking For:
- Previous experience as an Automotive Service Advisor, Aftersales Advisor or Service Team Manager.
- Experience working within a main dealership or automotive service environment.
- Excellent customer service and communication skills.
- Strong organisational, administrative and time-management abilities.
- The confidence to explain vehicle repairs, manage customer expectations and resolve concerns.
- A professional, proactive approach and the ability to work effectively within a busy team.
Apply Today If youre an experienced Service Advisor looking for a new role in Woolwich, offering a competitive basic salary, £50,000+ OTE and a company car, wed love to hear from you.
Click Apply Now to find out more about this Service Advisor opportunity.....Read more...
Vehicle Technician Gillingham
Basic Salary £32,429 | Average Earnings £42,500 | Top Earners £58,000 | Guaranteed Earnings of £40,000 in Your First 3 Months
Are you an experienced Vehicle Technician looking for your next opportunity with excellent earning potential and long-term career prospects?
We are currently recruiting for a Vehicle Technician to join an established automotive dealership in Gillingham.
This is an excellent opportunity for a qualified technician looking to maximise their earnings, develop their technical skills and work within a supportive, professional workshop environment.
What's particularly attractive about this opportunity is the guaranteed earnings package: for your first three months, you'll earn a minimum of £3,333 per month gross, equivalent to £40,000 per annum. If your earnings exceed this amount, you'll receive the higher figure.
The position offers a basic salary of £32,429, with an average technician earning £42,500 last year and higher-performing technicians earning an average of £58,000.
The role is full-time, working 45 hours per week, reporting to the Aftersales Manager.
What We Offer
- Guaranteed earnings: Minimum of £3,333 gross per month for your first three months, equivalent to £40,000 per annum.
- Competitive basic salary: £32,429 per annum.
- Excellent earning potential: Average technician earnings of £42,500, with higher-performing technicians averaging £58,000.
- Annual leave: 30 days, including bank holidays, with additional entitlement increasing with length of service.
- Staff discounts: Savings on MOTs, servicing and vehicle parts.
- Life assurance: Financial protection at no additional cost to you.
- Mental health support: Access to a dedicated wellbeing support system.
- Refer-a-friend scheme: Earn up to £1,000 for successful referrals.
- Training and development: Ongoing training and support to help you develop your skills and progress your career.
Role and Responsibilities
As a Vehicle Technician, you'll be responsible for carrying out high-quality vehicle maintenance, servicing, repairs and diagnostics while helping to deliver excellent customer satisfaction.
Your key responsibilities will include:
- Carrying out vehicle servicing, maintenance, inspections and repairs to a high standard.
- Performing technical diagnostics and identifying faults accurately.
- Meeting and exceeding customer satisfaction and workshop productivity targets.
- Maintaining up-to-date technical knowledge and completing relevant manufacturer training.
- Ensuring all work meets the required quality standards and manufacturer specifications.
- Completing vehicle health checks in line with established processes.
- Working efficiently to support workshop performance and customer expectations.
To be considered for this opportunity, you\'ll ideally have:
- A minimum NVQ Level 3 or City & Guilds qualification in Vehicle Maintenance and Repair, or an equivalent recognised qualification.
- A full, valid UK driving licence.
- Experience inspecting, servicing and repairing motor vehicles.
- Good verbal and written communication skills.
- A commitment to maintaining high technical and quality standards.
- The ability to work effectively within a busy workshop environment.
- An MOT Tester qualification would be highly advantageous.
- Previous experience working within a franchised dealership would also be beneficial, although candidates from independent garages and other automotive environments are encouraged to apply.
Why Apply?
This is a great opportunity for a qualified Vehicle Technician looking for a competitive package, dependable initial earnings and the opportunity to increase their income through performance-related bonuses.
With guaranteed earnings of £40,000 per annum for the first three months, average earnings of £42,500 and top-performing technicians averaging £58,000, this position offers significant earning potential alongside a comprehensive benefits package and opportunities for career development.
If you\'re ready to take the next step in your automotive career, apply today to find out more.....Read more...
