An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
? Welcoming customers in person and over the telephone in a professional manner.
? Booking vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
? Keeping customers updated throughout the repair process.
? Obtaining approval for any additional work identified during servicing.
? Arranging vehicle collections, deliveries and customer handovers.
? Ensuring service documentation is accurate to support invoicing and workshop administration.
? Reviewing vehicle service records to identify suitable maintenance recommendations.
? Delivering a high standard of customer service throughout the customer journey.
? Supporting the day-to-day running of the service department.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.
? Strong customer service and communication skills.
? Excellent organisational skills with good attention to detail.
? Good IT and administrative abilities.
? Ability to manage priorities effectively in a busy environment.
? Professional, positive and ....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
? Welcoming customers in person and over the telephone in a professional manner.
? Booking vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
? Keeping customers updated throughout the repair process.
? Obtaining approval for any additional work identified during servicing.
? Arranging vehicle collections, deliveries and customer handovers.
? Ensuring service documentation is accurate to support invoicing and workshop administration.
? Reviewing vehicle service records to identify suitable maintenance recommendations.
? Delivering a high standard of customer service throughout the customer journey.
? Supporting the day-to-day running of the service department.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.
? Strong customer service and communication skills.
? Excellent organisational skills with good attention to detail.
? Good IT and administrative abilities.
? Ability to manage priorities effectively in a busy environment.
? Professional, positive and ....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover.
You will be responsible for:
? Welcoming customers in person and over the telephone in a professional manner.
? Booking vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
? Keeping customers updated throughout the repair process.
? Obtaining approval for any additional work identified during servicing.
? Arranging vehicle collections, deliveries and customer handovers.
? Ensuring service documentation is accurate to support invoicing and workshop administration.
? Reviewing vehicle service records to identify suitable maintenance recommendations.
? Delivering a high standard of customer service throughout the customer journey.
? Supporting the day-to-day running of the service department.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.
? Strong customer service and communication skills.
? Excellent organisational skills with good attention to detail.
? Good I....Read more...
Service Advisor Automotive Aftersales
Salary: £29,741 + Bonus (OTE £37,000+)
We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.
The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.
Key Responsibilities
- Deliver outstanding customer service at all times, both face-to-face and over the phone
- Manage bookings for vehicle servicing, maintenance, and repairs
- Liaise with technicians to ensure work is completed on time and to a high standard
- Clearly explain vehicle faults, repairs, and costs to customers
- Prepare and manage job cards, invoices, and service documentation
- Maintain accurate customer and vehicle records
- Upsell relevant aftersales products and services where appropriate
- Ensure all administrative tasks are completed accurately and efficiently
Requirements
- Previous experience as a Service Advisor or within automotive customer service
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Confident using computer systems and dealership software
- Ability to work well under pressure in a busy environment
- High attention to detail
- Full UK driving licence (essential)
Working Hours
- Monday to Friday: 8:00am 6:00pm
- 1 hour lunch break
- 1 in 3 Saturdays: 8:00am 2:00pm (paid at enhanced rate)
Salary & Benefits
- Basic salary of £29,741
- Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual
- 22 days annual leave plus bank holidays (increasing with service)
- Company pension scheme
- Employee discount schemes (including vehicle purchase and cycle to work)
- Health and wellbeing support services
- Free eye tests and seasonal flu vouchers
- Employee perks and event opportunities
Additional Information
- Applicants must have the right to work in the UK
- Driving licence checks will be carried out as part of the recruitment process
- Unfortunately, visa sponsorship is not available for this role
If youre a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today.....Read more...
As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.
You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.
Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
Reviewing and forward-planning workloads and checking for accurate and detailed information.
Liaising with the workshop to ensure they have their required parts.
Receipting, issuing and controlling stock.
Taking care of customers that are bringing in their vehicles for service/repair.
Identifying parts required and sourcing parts using parts catalogues and internal systems.
Communicating with customers on the progress of their vehicle.
Advising of any faults or repairs required and providing clear and accurate solutions.
Preparing customer reports and invoices.
Training Outcome:Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!Employer Description:Arnold Clark is Europe's largest independently owned car retailer, with branches across the UK offering new and used vehicles, servicing, repairs, MOTs, vehicle rentals and accident repair services. For over 70 years, we've built our reputation on providing outstanding customer service and investing in our people.
About Our Apprenticeships:Our award-winning apprenticeship programme gives you the opportunity to earn while you learn, gaining a nationally recognised qualification alongside hands-on experience in a real working environment. You'll receive full training, support from experienced mentors, and the chance to develop valuable skills that can lead to a long and successful career with Arnold Clark. Many of our managers and industry experts began their journey as apprentices, making this the perfect first step into the automotive industry.Working Hours :8:30am - 5:00pm, Monday - Thursday. 8:30am - 4:00pm, Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
* Welcoming customers in person and over the telephone in a professional manner.
* Booking vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
* Keeping customers updated throughout the repair process.
* Obtaining approval for any additional work identified during servicing.
* Arranging vehicle collections, deliveries and customer handovers.
* Ensuring service documentation is accurate to support invoicing and workshop administration.
* Reviewing vehicle service records to identify suitable maintenance recommendations.
* Delivering a high standard of customer service throughout the customer journey.
* Supporting the day-to-day running of the service department.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience within automotive industry.
* Strong customer service and communication skills.
* Excellent organisational skills with good attention to detail.
* Good IT and administrative abilities.
* Ability to manage priorities effectively in a busy environment.
* Professional, positive and team-oriented approach.
* Full UK driving licence.
Whats on offer:
* Competitive Salary
* Performance-related bonus.
* Manufacturer training and ongoing professional development.
* Group Profit Share Scheme.
* Company Sick Pay Scheme.
* Death in Service benefit.
* Employee Assistance Programme.
* Employee discount scheme.
* Electric Vehicle Salary Sacrifice Scheme.
* Cycle to Work Scheme.
* Staff referral bonus scheme (up to £1,000)
* 22 days annual leave plus Bank Holidays.
* Long service holiday entitlement.
* Birthday leave.
* Seasonal staff gifts.
* Supportive and friendly working environment.
Shift:
* Working hours: 46.5 per week
* Monday to Friday, 8:00am - 6:00pm.
* 1 in 4 Saturdays, 7:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
* Welcoming customers in person and over the telephone in a professional manner.
* Booking vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
* Keeping customers updated throughout the repair process.
* Obtaining approval for any additional work identified during servicing.
* Arranging vehicle collections, deliveries and customer handovers.
* Ensuring service documentation is accurate to support invoicing and workshop administration.
* Reviewing vehicle service records to identify suitable maintenance recommendations.
* Delivering a high standard of customer service throughout the customer journey.
* Supporting the day-to-day running of the service department.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience within automotive industry.
* Strong customer service and communication skills.
* Excellent organisational skills with good attention to detail.
* Good IT and administrative abilities.
* Ability to manage priorities effectively in a busy environment.
* Professional, positive and team-oriented approach.
* Full UK driving licence.
Whats on offer:
* Competitive Salary
* Performance-related bonus.
* Manufacturer training and ongoing professional development.
* Group Profit Share Scheme.
* Company Sick Pay Scheme.
* Death in Service benefit.
* Employee Assistance Programme.
* Employee discount scheme.
* Electric Vehicle Salary Sacrifice Scheme.
* Cycle to Work Scheme.
* Staff referral bonus scheme (up to £1,000)
* 22 days annual leave plus Bank Holidays.
* Long service holiday entitlement.
* Birthday leave.
* Seasonal staff gifts.
* Supportive and friendly working environment.
Shift:
* Working hours: 46.5 per week
* Monday to Friday, 8:00am - 6:00pm.
* 1 in 4 Saturdays, 7:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover.
You will be responsible for:
* Welcoming customers in person and over the telephone in a professional manner.
* Booking vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
* Keeping customers updated throughout the repair process.
* Obtaining approval for any additional work identified during servicing.
* Arranging vehicle collections, deliveries and customer handovers.
* Ensuring service documentation is accurate to support invoicing and workshop administration.
* Reviewing vehicle service records to identify suitable maintenance recommendations.
* Delivering a high standard of customer service throughout the customer journey.
* Supporting the day-to-day running of the service department.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience within automotive industry.
* Strong customer service and communication skills.
* Excellent organisational skills with good attention to detail.
* Good IT and administrative abilities.
* Ability to manage priorities effectively in a busy environment.
* Professional, positive and team-oriented approach.
* Full UK driving licence.
Whats on offer:
* Competitive Salary
* Performance-related bonus.
* Manufacturer training and ongoing professional development.
* Group Profit Share Scheme.
* Company Sick Pay Scheme.
* Death in Service benefit.
* Employee Assistance Programme.
* Employee discount scheme.
* Electric Vehicle Salary Sacrifice Scheme.
* Cycle to Work Scheme.
* Staff referral bonus scheme (up to £1,000)
* 22 days annual leave plus Bank Holidays.
* Long service holiday entitlement.
* Birthday leave.
* Seasonal staff gifts.
* Supportive and friendly working environment.
Shift:
* Working hours: 46.25 per week
* Monday to Friday, 7:30am - 5:30pm.
* 1 in 4 Saturdays, 8:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Duties Will Include:
General Administration, ie typing, filing photocopying, faxing
Typing of quotations and dealing with sales engineers on a daily basis
Answering phone calls and liaising with customers on the telephone and face to face
Database management
Monitoring our websites, making sure all information is up to date
Scheduling social content throughout the week
Communicating with contacts regarding testimonials and remarketing
Keeping our third-party digital agency up to date and providing content when needed
Research into promotional opportunities, such as magazine advertisement
Keep up to date with the industry and our competitors- Assisting the AR clerks with any adhoc duties
Training:Business Administrator Level 3.Training Outcome:Full-time post following completion of the apprenticeship programmeEmployer Description:Founded in 1990, Vixen has enjoyed continual growth and has built up a reputation as a leading name in the surface treatment industry, supplying machines to customers throughout the UK and worldwide.Supplying machines to well-established customers in many different industries throughout the UK and worldwide, our success can be based on many attributes:- 30 years experience in the manufacture of degreasing and blast cleaning equipment- Extensive range of standard and custom-built machines- Customers trust Vixen to provide them with quality equipment that is reliable, well-made and represents value for money- The team is committed to providing excellent customer service with a highly trained aftersales team and service department which help maintain machines and keep operations running smoothly- The aftersales department provides customers with the ultimate unique aftercare packageWorking Hours :Monday- Friday, 9am - 5pmSkills: Administrative skills,Attention to detail,Communication Skills,Customer care skills,Initiative,IT skills,Non judgemental,Number skills,Organisation skills....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
We are looking for Automotive Network Development Manager to join a leading automotive organisation. This is a strategic role responsible for developing, expanding, and optimising the UK dealer network to support long-term business growth.
Key Responsibilities
Develop and implement UK dealer network strategy.
Identify opportunities for network expansion and optimisation through market analysis.
Manage dealer appointments, investor relationships, and commercial negotiations.
Monitor dealer performance and implement improvement plans.
Ensure compliance with brand standards and support dealership development projects.
Collaborate with Sales, Marketing, Finance, Legal, and Aftersales teams to deliver network initiatives.
Requirements
Five years of experience within the automotive industry.
Experience in dealer network development, regional management, or dealer performance.
Strong commercial, analytical, and negotiation skills.
Knowledge of the UK automotive retail and franchise network.
Advanced Excel skills and CRM experience is advantageous.....Read more...
Processing Customer orders
Taking delivery of goods and inputting them into the system
Basic admin tasks
Training:
In the workplace
1-1 support from Skills Coach via blended learning
Virtual Teaching Sessions as well as face to face visits in the workplace
Training Outcome:Once achieved, you will be enroled on to the Level 3 Customer Service Specialist apprenticeship.Employer Description:South West Truck & Van is a leading Iveco and Renault franchised dealer group in the South West region. Our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers. As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Monday to Friday, 9.00am to 5.00pm, shifts. May work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Processing Customer orders
Taking delivery of goods and inputting them into the system
Basic admin tasks
Training:
In the workplace
1-1 support from Skills Coach via blended learning
Virtual Teaching Sessions as well as face to face visits in the workplace
Training Outcome:
Once achieved, you will be enroled on to the Level 3 Customer Service Specialist apprenticeship
Employer Description:South West Truck & Van is a leading Iveco and Renault franchised dealer group in the South West region. Our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers. As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Depot Manager
Job Title: Depot Manager - Commercial Vehicle Dealership
Location: Croydon
Salary: Up to £75000 per annum + Bonus + Company Car
Depot Manager Benefits:
- 25 days holiday + statutory holidays
- 5 days full sick pay
- Private healthcare (inclusive of family)
- Pension scheme: 5% employer contribution / 5% employee contribution
About the Role:
We are seeking an experienced and motivated Depot Manager to lead operations at our clients Dealership in Croydon. This is an exciting opportunity to join a well-established organisation with a strong reputation in the industry.
Key Responsibilities:
- Oversee all operational activities to ensure efficient and effective service delivery.
- Manage and motivate a team of technicians, service advisors, and administrative staff.
- Monitor financial performance, including budgets, costs, and revenue streams.
- Ensure customer satisfaction through high-quality service and strong client relationships.
- Implement and maintain health & safety standards across the depot.
- Develop strategies to improve performance, productivity, and profitability.
- Work closely with senior management to achieve business objectives.
Key Requirements:
- Proven experience in a Depot Manager, Aftersales Manager, or Service Manager role, ideally within the commercial vehicle sector.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Solid understanding of financial management, including budgeting and reporting.
- Excellent customer service skills with a proactive and solution-focused mindset.
- Knowledge of HGV industry standards, regulations, and best practices.
- Full UK driving licence.
How to Apply:
If you are a proactive leader with a passion for delivering exceptional service, we want to hear from you! Click Apply Now or submit your CV directly to John at Holt Recruitment.....Read more...
An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.
As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.
This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
? Overseeing the daily operation of the Service Reception.
? Providing a professional service to customers in person and over the telephone.
? Scheduling vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures and recording customer requirements.
? Keeping customers informed throughout the repair process.
? Obtaining approval for additional repair work where required.
? Coordinating vehicle collections, deliveries and handovers.
? Explaining completed work and advising customers on future maintenance requirements.
? Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience working within automotive industry.
? Background in leading, coaching or supporting a team.
? Excellent customer service and communication skills.
? Strong organisational skills with excellent attention to detail.
? Good IT and administrative skills.
? Full UK driving licence.
Working Pattern:
? Monday to Friday, 8:00am - 6:00pm.
? 1 in 4 Saturdays: 7:00am - 1:00pm
Whats on offer:
? Competitive salary
? 22 days annual leave plus bank holidays
? Group Profit Sha....Read more...
Van Vehicle Technician / LCV Technician
ð Exeter
ð° Up to £50,000 OTE Uncapped Bonus
ð Full-Time, Permanent
We are currently recruiting experienced Van / LCV Vehicle Technicians to join a busy and established Aftersales workshop based in Exeter (Hill Barton). This is an excellent opportunity for a skilled technician looking for strong earning potential, consistent work, and long-term career development.
Working Hours:
- Monday to Friday:
- 07:30 16:00 (alternate weeks)
- 09:30 18:00 (alternate weeks)
- 30-minute lunch break
- Saturday mornings on a rota: 08:00 13:00
- Paid at time and a half
Salary & Benefits
- Up to £50,000 OTE with an uncapped bonus scheme
- Overtime paid at time and a half
- 25 days holiday plus bank holidays
- Company pension scheme
- Employee car scheme
- Manufacturer and industry-recognised training
- Globally accredited qualifications
- Life assurance
- Employee Assistance Programme
- Cycle to work scheme
- Eye care vouchers
- Staff discounts via Benefits Hub
- Career progression opportunities, including management development
- Long service awards
Key Responsibilities
- Carry out servicing, maintenance, and repair work on vans and light commercial vehicles
- Complete vehicle diagnostics and fault finding
- Accurately complete job cards and repair documentation
- Use workshop systems to record vehicle data and repairs
- Identify additional work and communicate with the Service Team
- Carry out final quality checks and road tests where required
- Ensure all work is completed to high safety and quality standards
Requirements
- Previous experience as a Vehicle Technician / Van Technician / LCV Technician
- Relevant technical or NVQ qualifications
- Strong diagnostic and repair skills
- Good attention to detail
- Ability to work well as part of a team
- A professional and reliable work ethic
Apply Now If youre an experienced Van or LCV Technician looking for a stable role with excellent earning potential in Exeter, wed love to hear from you or send your CV directly to Rachael.mortimer@holtautomotive.co.uk....Read more...
Job Title: Vehicle Technician
Location: Colchester
Salary:£40,000 OTE
About Us: A top automotive dealership with 50 years of excellence in East Anglia. We pride ourselves on exceptional customer service and are seeking a skilled Vehicle Technician for our bustling workshop.
Responsibilities:
- Inspect, diagnose, and repair vehicles following manufacturer guidelines.
- Perform routine maintenance tasks including oil changes, servicing, and brake inspections.
- Use electronic video health checks for vehicle assessments.
- Maintain high-quality standards and address issues efficiently.
- Collaborate effectively with the team.
Requirements:
- Experience as a Vehicle Technician or relevant qualification with MOT tester certification.
- Strong knowledge of vehicle systems and diagnostic tools.
- Excellent problem-solving skills.
- Full UK Driving Licence.
Remuneration:
- Competitive basic wage plus performance-based bonuses.
- Time saved bonus system for efficiency.
Benefits:
- Ongoing training and development.
- Access to the latest technology and tools.
- Employee discounts, cycle to work scheme, health benefits, and more.
- 22 days holiday plus bank holidays.
How to Apply:
If youre interested in this Vacancy. Please click here to apply or contact Rachael on 07885881841 or send your CV to rachael.mortimer@holtautomotive.co.uk
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.....Read more...
Vehicle Technician - Swansea - Vehicle Technician
Location - Swansea
Job Title - Vehicle Technician
Salary - £26,000 - £28,000 - £34,000 OTE
We are working with a Volume dealership in the Swansea area who are looking for an experienced Vehicle Technician to join their busy Service Department in Swansea.
The Vehicle Technician role comes with a basic salary of £26,000 - £28,000 - £34,000 OTE with fantastic opportunities for progression.
- Hours: 40
- OTE £6,000
Key Vehicle Technician Roles and Responsibilities:
- Undertake maintenance, service, and repair activities on motor vehicles to the highest standard
- As the Vehicle Technician you will carry out all work completely and effectively whilst adhering to manufacturers scheduled times to maintain efficiency
- Effectively record details of diagnosis, work completed, and components utilised in line with group and manufacturer standards
Minimum Vehicle Technician Requirements:
- Qualified to NVQ level 3 (or equivalent)
- Have at least 2 years experience after a qualifying period, of working in a Dealership as a Vehicle Technician (or similar)
- Must have a Driving License
If you want to hear more about the Vehicle Technician role, please send us your CV by clicking apply now or by contacting Rachael Mortimer on +44 7885 881841 or rachael.mortimer@holtrecruitment.com.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.....Read more...
Observing and assisting senior technicians
Following health and safety procedures
Servicing
MOTs
All aspects of vehicle maintenance and repair
Training:Not only will Apprentices be working and be trained at an Iveco garage, but they will also attend our Iveco Academy in Winsford Training Centre to train towards their Level 3 in Heavy Vehicle Maintenance and Repair qualification.
An advisor will visit at least every six weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
Heavy Vehicle Maintenance and Repair Standard Level 3 qualification
Functional skills if needed in maths & English
Training Outcome:Going on to either a Master Tech, Service Team Leader or Manager role could be a real possibility for the right candidateEmployer Description:South West Truck & Van is a leading Iveco and Renault franchised dealer group in the South West region. Our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers. As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Monday - Friday (hours may be varied) may also be Saturday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
Business Administrator Level 3
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 16:30. 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Assistant Service Manager / Senior Service Advisor / Service Manager
Location: Norwich
Salary: Competitive
Job Type: Full-time, Permanent
Ready to Take the Next Step in Your Automotive Career?
Our client, a well-established and highly respected Volkswagen Audi Group (VAG) dealership in Norwich, is looking to appoint an experienced Assistant Service Manager, Senior Service Advisor or Service Manager to join their successful Aftersales team.
This is an outstanding opportunity for an ambitious automotive professional who enjoys leading people, delivering exceptional customer service, and making a real impact within a busy franchised dealership.
If you're looking for a role where your experience is valued, your ideas are welcomed, and your career can continue to develop, we'd love to hear from you.
What You\'ll Be Doing
Working within a fast-paced and customer-focused environment, you'll play a key role in the daily operation of the Service Department, ensuring the highest standards of customer satisfaction while supporting workshop efficiency and departmental performance.
Your responsibilities will include:
- Leading and motivating the Service Advisor team.
- Delivering an exceptional customer experience from booking through to vehicle collection.
- Supporting the day-to-day management of the Service Department.
- Monitoring workshop loading and productivity.
- Driving departmental KPIs and customer satisfaction.
- Managing customer concerns with professionalism and confidence.
- Coaching and developing team members.
- Working closely with Technicians and the Workshop Controller to maximise efficiency.
- Maintaining manufacturer standards and dealership processes.
What Our Client Is Looking ForTo be successful, you\'ll need:
- A minimum of five years\' experience within a franchised motor dealership (essential).
- Current or recent experience as a Senior Service Advisor, Assistant Service Manager or Service Manager.
- Previous experience using Keyloop (Rev8) Dealer Management System (essential).
- VAG dealership experience is highly desirable.
- A proven track record of delivering outstanding customer service.
- Strong leadership and communication skills.
- A commercial mindset with the ability to drive departmental performance.
- A proactive, positive attitude and excellent organisational skills.
- A full UK driving licence.
What\'s on Offer
- Competitive salary.
- Performance-related bonus.
- Manufacturer training and ongoing development.
- Genuine career progression opportunities.
- Company pension.
- Employee benefits and staff discounts.
- A supportive management team.
- The opportunity to join a successful, forward-thinking dealership with an excellent reputation.
Why Apply?
Our client believes their people are the key to their success. They are committed to creating a positive working environment where talent is recognised, development is encouraged, and success is rewarded.
If you're an experienced automotive professional looking for your next challenge within a respected VAG dealership, this could be the opportunity you've been waiting for.
Apply today to find out more. All applications will be handled in the strictest confidence.....Read more...
As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations.
HGV Technicians work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts to solving complex faults with the use of diagnostic methods and equipment.
The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.
Today’s technician has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicle systems and associated ancillaries.
The successful candidate will be able to work independently but also operate as effective team members, understanding how their workshop and the dealership/garage/branch function from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently.
The growing complexity of today’s vehicles and the pressure to deliver a high-quality customer experience requires the retail automotive sector to attract and train high-calibre individuals.Training:Training and Qualification Level:
What training will the apprentice take and what qualification will the apprentice get at the end?
Motor Vehicle and Maintenance Technician (Heavy Vehicle) Level 3
Servicing and repairing heavy vehicles
City of Bristol College (Parkway)
Block release
Training Outcome:Potential opportunity of full-time role within the business at end of the apprenticeship.Employer Description:South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region. We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.
As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :40-hours per week - 8-hours per day. Monday - Friday, 08.30 - 17.00 with a 30-minute unpaid lunch break.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Team working,Listening,Confident....Read more...
An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.
As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.
This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
* Overseeing the daily operation of the Service Reception.
* Providing a professional service to customers in person and over the telephone.
* Scheduling vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures and recording customer requirements.
* Keeping customers informed throughout the repair process.
* Obtaining approval for additional repair work where required.
* Coordinating vehicle collections, deliveries and handovers.
* Explaining completed work and advising customers on future maintenance requirements.
* Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience working within automotive industry.
* Background in leading, coaching or supporting a team.
* Excellent customer service and communication skills.
* Strong organisational skills with excellent attention to detail.
* Good IT and administrative skills.
* Full UK driving licence.
Working Pattern:
* Monday to Friday, 8:00am - 6:00pm.
* 1 in 4 Saturdays: 7:00am - 1:00pm
Whats on offer:
* Competitive salary
* 22 days annual leave plus bank holidays
* Group Profit Share Scheme
* Company Sick Pay Scheme
* Death in Service benefit
* Cycle to Work Scheme
* Staff referral bonus (up to £1,000)
* Long service holiday rewards
* Birthday leave
* Seasonal staff gifts
* Employee Assistance Programme
* Employee discount scheme
* Electric Vehicle Salary Sacrifice Scheme
* Mercedes-Benz manufacturer training and ongoing professional development
This is a fantastic opportunity for a Senior Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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