The role will vary by the employer based upon the specific needs of the location, but the position typically involves:
Servicing vehicles by carrying out checks and maintenance
Repairing and replacing faulty parts
Developing an understanding of workshop equipment, working principles and business objectives
Advising the service receptionists about required repairs and communicating with customers
Producing time and work required estimates
Maintaining repair, service records and customer information
Training:
Stellantis Apprentices will attend block release training at the state-of-the-art Stellantis Training & Development Centre in Coventry
Initially completing a 3-year nationally recognised Level 3 certification in Light Vehicle Maintenance and Repair
A fully blended programme including webinars, e-books online Stellantis learning and attended training, to progress and develop your technical competence in a safe inclusive environment
Attended training is complemented by a combination of regular coaching & mentoring visits at the workplace to review performance, portfolio progress and working relationships
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:At Lookers you can get whatever you want, however you want it. Choose from 38 manufacturers and over 7,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
From the purchase of your first car, to an executive saloon upgrade after a promotion to eventually acquiring an MPV or 4x4 when a family comes along, we’re here for you every mile.
Our dealerships offer a full range of aftersales provisions including fully stocked parts departments, vehicle servicing, MOT and accident repair facilities.
Our staff are fully dedicated, trained and experienced in their fields. They are committed to providing an excellent service to you to ensure you find your ideal car.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:As part of the reputable, family-owned Snows, Snows Kia is backed by over 60 years of experience, and we are dedicated to bringing the best of Kia to Hampshire and Surrey. Our dealerships are located in Guildford, Basingstoke, and Newbury, and we are committed to providing motorists with the very best, new and approved used vehicles.
We always strive to go the extra mile to deliver excellent customer service.
Our three dealerships offer a wide range of vehicle services for the renowned Kia marque. From new and approved used car sales to a whole host of aftersales services, motorists across the south will benefit from our expertise.
At Snows Kia, we're dedicated to investing in our staff and facilities. With state-of-the-art showrooms and modern workshops packed with the latest tools and diagnostic equipment, we have all the necessary amenities to offer a first-class service. And, by employing only those with a passion for Kia and who are fully trained and experienced, this level is all but guaranteed.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
As a Marketing Apprentice, you’ll gain hands-on experience while studying toward a recognised qualification. You’ll work alongside our Group Marketing Manager and wider team to support campaigns, events, digital content, and brand promotion. This is an ideal opportunity for someone passionate about marketing and keen to learn in a supportive, real-world environment.
So, if you are creative, enthusiastic and ready to learn, this fantastic opportunity awaits you! Bonus points if you’ve got a soft spot for tractors, wellies and cups of tea!
Main Responsibilities:
Assist in creating content for social media, website and email campaigns
Provide support for projects such as shows, events and promotional activities
Help gather insights from marketing activities, and use these to inform future campaigns
Liaise with internal departments and external suppliers
Carry out general administrative duties to support the marketing department
As part of the Level 3 qualification in Multi-Channel Marketing you will learn about, and get hands-on experience with, social media marketing, branding, content marketing, campaign planning, design & copywriting and much more.
The apprenticeship course is delivered by Kendal College and involves one day a week attendance at college.
What We Are Looking For:
A genuine interest in marketing, media and digital communication
Strong written and verbal communication skills
Creativity, enthusiasm and a willingness to learn
A team player with a positive, proactive attitude
Organised with strong attention to detail
Good IT skills, including familiarity with basic IT applications
A UK driving licence would be preferable as we would like the apprentice to be able to visit other depots and assist in setting up shows
We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.Training:
Multi-channel Marketer Level 3 Apprenticeship Standard
Training will take place one day per week at Kendal College
Training Outcome:
Continue into full-time employment
Employer Description:Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Genuine interest in Marketing....Read more...
Service Coordinator
Construction / Engineering Industry
Salary £27,000 per annum
Permanent Role
Office-based role Mon-Fri
Grays RM20 5QS
33 Days Holiday, Life Assurance, Pension 8% matched
Got a knack for planning and a background in service admin or coordination? Ready to take your skills to the next level? The role could be for you..
We are looking for a Service Coordinator in the Grays area to join a growing aftersales and service team for a market leader in specialist equipment. Due to nationwide growth, the company is expanding their team. This is a full-time position with responsibility for the coordination and administration of all plant and machinery.
Other suitable titles could include: Maintenance Coordinator, Engineering Coordinator, Service Administrator, Fleet Administrator, Maintenance Planner, M&E Coordinator, Planning Administrator or similar.
The Role - Service Coordinator:
- Manage job requests, work orders, and scheduling of service visits for engineers and technicians.
- Act as the main point of contact for customer service queries, providing timely updates and professional communication.
- Maintain accurate service records, including job sheets, reports, certifications, and asset histories.
- Coordinate machine collections for servicing and ensure all jobs are tracked through to completion with proper follow-up.
- Prepare job quotes, raise invoices using UpTool, and support credit control by highlighting outstanding payments or service holds.
- Order and track spare parts, log usage, and liaise with procurement and stores for restocking.
- Assist in compiling service data and preparing KPIs and performance reports.
- Collaborate with the Northern service team to ensure consistent administrative support and share best practices.
Key Candidate Requirement - Service Coordinator:
- Strong organisational and time-management skills.
- Previous experience in a service administration or coordination role, preferably within engineering, construction, or equipment servicing industries
- Excellent communication, able to deal confidently with customers and internal teams.
- Experience using with MS Office and/ or service management software (e.g. Joblogic, BigChange, simPRO or UpTool).
- Proven ability to manage multiple tasks and competing priorities in a calm and organised manner.
- Detail-oriented with a strong focus on following structured processes.
Salary and Package - Service Coordinator:
- Salary £25k-£27k per annum, depending on experience
- Working hours 8:30-5pm Mon-Fri
- Performance-Based Incentives
- Life Assurance up to 6x your annual salary.
- Benefits Platform
- Cycle to Work Scheme
- Health & Wellbeing Support: Including medical, dental, and mental health services.
- Holidays: 25 days plus bank holidays.
- Matched pension up to 8%
- Opportunities to grow within an international organisation.
Interested? To apply for this Service Coordinator position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
Maintenance Technician
Mechanical Bias
Construction Equipment / Vehicles
Up to £35,000 per annum
Day Shifts Mon-Fri RM20 5QS
33 Days Holiday, Life Assurance, Pension 8% matched
Do you have experience maintaining/repairing vehicles, mechanical equipment or hydraulics? If so, please read on, we have an exciting opportunity for you..
We are looking for a Workshop Engineer in the Grays area to join a growing aftersales and service team for a market leader in construction equipment. Due to nationwide growth, the company is expanding their workshop team. This is a full-time in-house position responsible for the maintenance, service, and repair of all plant and machinery/product range. This role is commutable from the RM20 postcode.
Other suitable job titles could include: Mechanic, Mechanical Fitter, Maintenance Fitter, Plant Engineer, Vehicle Technician, Maintenance Engineer, Service Engineer, Plant Technician or Service Technician.
The Role - Maintenance Technician:
- Service and maintenance of a wide range of petrol and diesel-powered plant machinery/ equipment.
- Manage workload efficiently while maintaining high levels of customer service and performing necessary administrative duties.
- Ensure that team objectives and goals are carried out and achieved.
- Possess a working knowledge of industry standards, product details, and company services.
- Ability to read and interpret electronic and hydraulic drawings (training can be provided)
- Work closely with the Service Centre Manager to maintain compliance with industry regulations and laws.
- Resolve service problems and improve current service methods to enhance productivity and customer service.
- Ensure all standards are met and that repair work is carried out correctly and thoroughly.
- Collaborate with both internal team members and external customers as part of a solution-based service process.
Key Candidate Requirements - Maintenance Technician:
- Experience repairing mechanical equipment and/or vehicles
- Experience working with electrical and hydraulic equipment, including petrol and diesel-powered machinery.
- Holds a mechanical or engineering-related qualification (desirable)
- Lives within a commutable distance to Grays daily RM20
- Strong troubleshooting skills and ability to respond to customer concerns.
- Valid UK driving licence. (desirable)
- Resourceful and capable of working independently.
- Ability to multitask with shifting priorities and work productively under pressure.
- An ethical and trustworthy approach to work.
Salary / Package - Maintenance Technician:
- £30,000-£35,000 per annum
- Monday - Friday Day Shifts 37.5 hours
- 33 days holiday (including bank hols)
- Up to 8% matched pension
- Overtime
- Further training opportunities: IOSH, H&S Training, NVQ
- Life Assurance x6
Interested? To apply for this Maintenance Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
As a Marketing Apprentice, you’ll gain hands-on experience while studying toward a recognised qualification. You’ll work alongside our Group Marketing Manager and wider team to support campaigns, events, digital content, and brand promotion. This is an ideal opportunity for someone passionate about marketing and keen to learn in a supportive, real-world environment.
So, if you are creative, enthusiastic and ready to learn, this fantastic opportunity awaits you! Bonus points if you’ve got a soft spot for tractors, wellies and cups of tea!
Main Responsibilities:
Assist in creating content for social media, website and email campaigns
Provide support for projects such as shows, events and promotional activities
Help gather insights from marketing activities, and use these to inform future campaigns
Liaise with internal departments and external suppliers
Carry out general administrative duties to support the marketing department
As part of the Level 3 qualification in Multi-Channel Marketing you will learn about, and get hands-on experience with, social media marketing, branding, content marketing, campaign planning, design & copywriting and much more.
The apprenticeship course is delivered by Kendal College and involves one day a week attendance at college.
What We Are Looking For:
A genuine interest in marketing, media and digital communication
Strong written and verbal communication skills
Creativity, enthusiasm and a willingness to learn
A team player with a positive, proactive attitude
Organised with strong attention to detail
Good IT skills, including familiarity with basic IT applications
A UK driving licence would be preferable as we would like the apprentice to be able to visit other depots and assist in setting up shows
Why Join Cornthwaite Group?
33 days holiday per year (including bank holidays)
Discounts in our shops
Ongoing training and development opportunities
A supportive and friendly environment
We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.Training:Multi-channel Marketer Level 3.
Training will take place one day per week at Kendal College. Training Outcome:Continue into full-time employment. Employer Description:Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions.Working Hours :Monday to Friday, 9am to 5pm
35-hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Genuine interest in Marketing....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:A Proud Part of Grainger Motor Group
Family run. Since day one.
EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!
At EMG Motor Group we’re your trusted source for reliable new and used vehicles, proudly representing BYD, Kia, Mazda, and MG. Staffed with incredible Ford, Hyundai, Mitsubishi, and Nissan aftersales specialists we’re not just here to get you on the road, we’re dedicated to keeping you there. We know just how life changing it can be to have a vehicle that meets your needs, that’s why EMG are proud partners of the Motability scheme with specialists on hand to assist with making the process as accessible as possible.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Welcome to Group 1 Ford Basingstoke, located on Aldermaston Road, Hampshire.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Ford test-drive, book an Ford service or MOT, value your current Ford or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:At Startin Vauxhall, we offer a full range of new and used car sales, servicing, parts, and aftersales across the West Midlands. As a dealership backed by Vauxhall’s heritage of quality and innovation, we’re large enough to provide competitive deals yet small enough to ensure friendly, efficient service. Our commitment to outstanding customer satisfaction, fair trade-ins, and exceptional service standards is our priority, with glowing customer testimonials reflecting our dedication.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components. Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Withineach 12-week period, Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors(both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles.
Kia are commited to growing the automotive talent pool with Electric Vehicle Specialists. Employer Description:The Hendy Group’s illustrious family-led heritage stretching back for 160 years is why our customers keep coming back time and time again. Our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service still at the heart of the company, as they have been since 1859.
Our industry is ever changing and evolving and providing learning & development opportunities for our colleagues ensures we stay ahead of this. Supporting our colleagues to develop their knowledge and continuously improve themselves is always on our agenda! Whether you're looking at a career in Parts, Sales or Service or thinking of apprenticeship to take your first steps not just into a job, but a career!
Our colleagues drive our success and play a pivotal role in achieving our vision of delivering 100% positive colleague, customer and community experience.
We thrive on having a high-performance culture where our colleagues can enjoy a positive working environment that is inclusive, recognises performance and provides outstanding personal growth opportunities.
We want to hear from talented individuals who are passionate about what they do, want to feel empowered to do their best, have a desire to learn and want to be part of a successful growing business.
As a business we recognise the value in having colleagues from a variety of backgrounds, with different experiences and varied skills. The means the role requirements on our vacancies should be seen as a guide, not a checklist, and we would encourage you to apply for roles where you see your skills and competencies could align.
We can’t wait to hear from you!Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed.
(With exception of weekends as per the requirement of the dealership).
40 hrs per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components. Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors(both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia are commited to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:The Hendy Group’s illustrious family-led heritage stretching back for 160 years is why our customers keep coming back time and time again. Our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service still at the heart of the company, as they have been since 1859.
Our industry is ever changing and evolving and providing learning & development opportunities for our colleagues ensures we stay ahead of this. Supporting our colleagues to develop their knowledge and continuously improve themselves is always on our agenda! Whether you're looking at a career in Parts, Sales or Service or thinking of apprenticeship to take your first steps not just into a job, but a career!
Our colleagues drive our success and play a pivotal role in achieving our vision of delivering 100% positive colleague, customer and community experience.
We thrive on having a high-performance culture where our colleagues can enjoy a positive working environment that is inclusive, recognises performance and provides outstanding personal growth opportunities.
We want to hear from talented individuals who are passionate about what they do, want to feel empowered to do their best, have a desire to learn and want to be part of a successful growing business.
As a business we recognise the value in having colleagues from a variety of backgrounds, with different experiences and varied skills. The means the role requirements on our vacancies should be seen as a guide, not a checklist, and we would encourage you to apply for roles where you see your skills and competencies could align.
We can’t wait to hear from you!Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed.
(With exception of weekends as per the requirement of the dealership).
40 hrs per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
Provide product recommendations, technical advice, and pricing information to customers as needed
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
Uphold company policies and procedures regarding parts sales, returns, and exchanges
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Training:Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
The programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National (if applicable), and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network
Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
Employer Description:Porsche Centre Wilmslow is part of one of the largest Porsche Dealers Groups in the UK, Stratstone.
Within our state-of-the-art Porsche Centre, we offer an extensive range of new and pre-owned Porsche models which includes the 718, 911, Panamera, Macan, Cayenne and the electric Taycan. Our flexible financing options ensure you secure a great deal that is tailored to your needs and requirements. Approved by the manufacturer themselves, our selection of Approved Pre-Owned vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Porsche Centre Wilmslow also prides itself on an unparalleled level of customer care, offering a bespoke and comprehensive aftersales service including professional servicing, maintenance, and genuine manufacturer parts.Working Hours :Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship hours per week. At least 20% of your working hours will be allocated to off-the-job training.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Knowing your customers:
Understand who customers are
Understand the difference between internal and external customers
Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective
Understanding the organisation:
Know the purpose of the business and what ‘brand promise' means
Know your organisation’s core values and how they link to the service culture
Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation
Meeting regulations and legislation:
Know the appropriate legislation and regulatory requirements that affect your business
Know your responsibility in relation to this and how to apply it when delivering service
Systems and resources:
Know how to use systems, equipment and technology to meet the needs of your customers
Understand types of measurement and evaluation tools available to monitor customer service levels
Your role and responsibility:
Understand your role and responsibility within your organisation and the impact of your actions on others
Know the targets and goals you need to deliver against
Customer experience:
Understand how establishing the facts enable you to create a customer focused experience and appropriate response
Understand how to build trust with a customer and why this is important
Training:The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.
Apprentices will be required to have level 1 English and maths or equivelent prior to starting apprenticeship.
You will have regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.Employer Description:Here at Aston Martin Nottingham we heavily pride ourselves on our unsurpassed standard of service to all of our valued customers.
With the entire range of new Aston Martins and an extensive collection of Timeless Certified Pre-Owned models available, we are certain that we will be able to assist you in finding your perfect Aston Martin.
Further to sales, we have a team of highly-skilled Technicians and Master Technicians who offer the entire suite of Aston Martin aftersales services to ensure peace of mind.
We invite you to browse our website and look forward to welcoming you into Aston Martin Nottingham soonWorking Hours :Monday - Friday 8am - 5:30pm - 1-hour lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
