Assist customers with diagnosing and resolving computer-related issues, offering expert guidance and effective solutions
Perform key IT support tasks, including password resets, router configurations, and phone system maintenance
Troubleshoot network issues using diagnostic tools such as Wireshark, Ping, Traceroute, and other network analysis techniques
Automate administrative tasks and streamline workflows using PowerShell
Accurately document customer inquiries, technical issues, and resolutions to maintain detailed support records
Install, repair, and maintain computers, printers, peripherals, and network equipment to ensure optimal functionality
Analyse call logs to identify recurring technical issues, enabling proactive problem resolution and system improvements
Training:Online training with Baltic Apprenticeships qualified trainers.Training Outcome:Potential for a full-time job role upon completion. Employer Description:Digitel Europe Ltd is today one of the fastest growing business communications companies in the U.K. This success is due in large part to their commitment to providing their customers with quality solutions reducing communications costs, increasing operating efficiency and enhancing customer service.Working Hours :Monday - Friday - 9.00 am - 5.30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Technical Support & Troubleshooting - Diagnose and resolve faults in cloud telephony, routers, switches, and networks via phone, email, and remote access tools
Installation & Maintenance - Configure, test, install, and repair IT & telephony equipment, ensuring systems are ready for deployment
Remote & On-Site Support - Respond to faults, moves, additions, and changes while providing assistance to customers and colleagues
VoIP & Network Monitoring – Use Wireshark, Magic, and BroadWorks to analyse VoIP performance and check device configurations
Documentation & Compliance – Accurately log work orders, reports, and stock control, ensuring adherence to ISO9001 service standards
Security & Policy Adherence - Follow security protocols for password resets, backups, and compliance with company policies
Training:
Information Communications Technician Level 3 Apprenticeship Standard
We were the first apprenticeship training provider to undergo a full digital transformation and move all our training online
Duration: 12 Months and up to 3 Months End Point Assessment
Training Outcome:
Completing an apprenticeship is an excellent way to achieve your professional goals and take your career to new heights
Apprenticeship programmes not only equip you with the skills needed to succeed in your chosen field, but they also help you build organisational and leadership skills, develop a deeper understanding of your industry and navigate its challenges with confidence
With this competitive edge, we’ve seen apprentices become line managers, heads of departments – and even company directors
Employer Description:Fourteen IP are the world’s leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operations and enhance guest experiences. Their Evolution Voice cloud telephony service is used in over 350,000 hotel rooms across 25 countries, while their AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels.
As a growing and innovative company, they are looking for a motivated and tech-savvy individual to join their team as an IT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gain hands-on experience in a rapidly expanding industry.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
