IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Service Desk – 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum
The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.
In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.
We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.
This role would suit someone looking for their next role in IT having at least 1 year’s experience in a similar role preferably with ITIL and Microsoft certifications.
DutiesInclude but not limited to:• Performance and capacity monitoring of systems and environments• ISO27001 compliance monitoring and proactive/reactive management of issues• Resolution of escalated colleague service requests or incidents as assigned within SLA• Supporting 1st Line Support / Service Desk in busy periods• Set up new hardware such as PCs, Laptops, iPhones and iPads. • General end-user compute support tasks• Liaising with 3rd party Suppliers• Escalating calls where necessary to 3rd-line support• Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. • You will be required to travel to other offices as and when required.
Skills• Customer focussed and personal drive to deliver the best solutions • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do• Good communicator on the telephone, through email, and face-to-face• Proven organisational skills• Diligent, attention to detail• Great team player with the ability to act on your own initiative when required• Ability and desire to learn about the systems we support• Enjoy solving problems• Ability to prioritise your own work loads and manage expectations• Calm and focused
Technologies
Knowledge and experience in the following is crucial• Windows Platforms – Windows 10/11, Server 2012, 2016, 2019• IT Hardware• Active Directory• PowerShell• M365 / Teams / SharePoint / OneDrive• Antivirus software• Intune Endpoint Manager • Cloud Based technologies (Azure / AWS)• Autopilot• Cloud Based Telephony• ITSM Tools
Knowledge and experience in the following will be advantageous.• Hyper V• VPN, RDP • Mobile devices – iPhone, iPad• Google Suite• Apple Business Management• Multi-Tenant administration• Experience in tenant migration
Hit Apply now to forward your CV.....Read more...
IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support – covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level – shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension....Read more...
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have
Experience providing at least second line support/systems administration on software applications.
Incident and problems management.
Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar.
Office 365 applications
Experience working in an ITIL environment.
Nice to Have
SQL scripting or querying
SharePoint
Information/Application Security
ITIL v3 certification
Azure
As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Front Office Manager - 4* Coastal Hotel in Wexford
MLR are seeking a passionate Front Office Manager to join this beautiful 4* coastal Hotel in Wexford.
As Front Office Manager, your role will be pivotal in orchestrating exceptional guest experiences, overseeing front desk operations, and leading a team of dedicated professionals.
You will collaborate seamlessly with department heads to drive strategic initiatives that enhance guest satisfaction, elevate service standards, and optimize revenue streams.
This is an incredible opportunity to work within a group that demonstrates a proven track record of progression and development for all team members.
For more information, please submit your CV through the link below. ....Read more...
Role: Senior Service Analyst
Location: Maidstone, Kent
£Competitive + Company Bonus & Benefits
Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)
Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.
As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions.
Duties include:
- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.
- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)
- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.
- Follow up on end customer survey feedback to establish opportunities for future CX improvement.
- Recommend and where applicable deliver continuous improvements to operational procedures.
What we are looking for:
- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry.
- Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar)
- Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.
- Technical knowledge of AD for user and computer management.
- Basic knowledge of Networking, WAN and LAN technologies.
- Technical knowledge of client and service OSs and Microsoft Office applications.
- Knowledge of Backup and Restore processes.
- IT Operating Model change experience.
- Experience in dealing with customers, providing telephone and remote virtual desktop support.
- Service performance measurement and reporting skills.
- Experience in communicating effectively and working as part of a team.
- Good business communication skills.
Benefits:
- On-site gym
- On-site canteen
- Competitive pension package
- EAP Schemes
- Wellbeing days
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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1st Line Support Technician - Burton-on-Trent
Join a leading healthcare company dedicated to enhancing patient care through innovative and cutting-edge technology. As our client continues to grow, they are seeking a dynamic and skilled 1st Line Support Technician to join their team.
Position Overview: As a 1st Line Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities.
Key Responsibilities:
Provide first-line technical support to end-users, including troubleshooting microsoft related technology inlcuding Windows 10/11 & Office 365.
Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist in user account management, including password resets and access permissions.
Document technical procedures and create knowledge base articles for end-user self-help.
Collaborate with IT team members to implement and support IT projects and initiatives.
Key Skills required:
Experience using a service desk ticketing system.
Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
Familiarity with Active Directory, Exchange, and basic networking concepts.
Excellent troubleshooting and problem-solving skills with a methodical approach.
Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be useful.
Salary:
For this position, my client are offering a salary of up to £24,000, plus excellent benefits.
Crimson is acting as an employment agency regarding this vacancy. The link to Crimson’s Privacy Statement is here, should you wish to view prior to applying for this vacancy.....Read more...
Soft Services Recruitment Consultant - Dartford, Kent (Crossways Business Park) - Up to £30,000 (Depending on experience)Are you looking for a career in recruitment?Would you like to work in the Dartford office?Are you looking for a sales job that doesn't involve working weekends?CBW Staffing Solutions are looking for a Soft Services Recruitment Consultant to join our expanding team in our Dartford office. We're looking for people who pride themselves in delivering exceptional service to clients and candidates while maintaining their commercial edge, with a proven desire to forge new client relationships and recognise their successes. Due to our growth plans for 2024, we are looking for a Soft Services Recruitment Consultant to join our established team in Dartford to join a team of existing consultants to work on an established and warm desk. We offer excellent training and development which is available at every stage of your career including the skills required to prepare you to move into the next step of the recruitment ladder. Working alongside a high-performing team of recruiters who create a supportive and winning environment you will be required to source candidates, advertise roles, search job boards, take references and ensure all documentation is in place (i.e. RTW, certificates etc). The Soft services desk is a high volume mixed desk, covering both temporary and permanent positions recruiting administrators, Contract supports, Helpdesk administrators, Cleaners, Porters, Chefs, catering assistants, cleaning supervisors & managers, Catering supervisors and managers, Facilities Managers to name a few. Hours of work Monday to Friday - 08:00am to 16:30pm Package Details£24-30,000 Basic Salary (Depending on Experience)Uncapped commission22 Days Holiday + Bank Holidays Christmas Conference / TripAnnual Incentives / Trips (Directors Club)Excellent Training & Career Progression OpportunitiesRelaxed Dressed Down Environment, Music & TV Playing in the office, Dart Board, Table Tennis and Pool table. Office Dogs. Free Parking on SiteKey duties & ResponsibilitiesSales Calls - Speaking to clients, qualifiying vacancies, client meetings, networking clients, proactively approaching new business, managing existing business. Resourcing for consultants consists of sourcing candidates to fill vacancies via Linkedin network, database, Job boards and networking.You will be proactively networking, finding alternative innovative and effective ways of sourcing candidates whilst composing and posting adverts via social media outlets.You will be dealing with candidates on a daily basis where you will be conducting interviews in order to match candidates to our client’s needs.Identify skills to match appropriately with vacanciesDeal with general queries relating to contracts, pay etcTake referencesUpload candidates CV's to client portalsEnsure candidates have provided RTW documents, trade certificates etcRequirementsHonest, reliable and hard workingMoney-motivated, professional and ambitiousStrong business development skillsAble to build lasting relationshipsDriven, proactive, confident and resilientTeam player, positivity and a quality approach will make you stand out from the competition Please send your CV to Dan Barber at CBW Staffing Solutions. ....Read more...
Are you an experienced Recruiter? Are you motivated by being in control of your earning potential?
If you thrive in dynamic, high-energy setting then your job search ends here! We are looking for an experienced recruiter, who has the drive and the passion to succeed at STR working in our esteemed Automation brand 'Talos Automation,'. You will have the opportunity to control your earning potential and develop your individual desk like is it your own business
This is an exceptional opportunity to be part of an innovative and forward-thinking international company, where your efforts will play a crucial role in shaping the future of our organization.
Working at STR
Since 2000, we have been offering specialized recruitment services via contract, direct hire and project solutions. STR Group stands as a leading recruitment entity, encompassing six distinct niche brands operating in Automation, Life Sciences, Architecture & Interior Design, Maritime, Engineering & Manufacturing, and Built Environment.
What are we looking for?
Recruitment experience in automotive industry
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Flexible working available (after probation period)
Modern, slick, state of the art office, with fitness centre, food service and restaurants on site
Employee of the Month & Quarter reward schemes
High achievers have the chance to go on all-paid holidays to Las Vegas, Ibiza, Miami, New York or Dubai every year!
Special work anniversary recognition, including chocolate or sweet bouquets, vouchers, champagne, bonus & additional holiday (depending on length of service)
15 vacation days plus 1 day per each year of service – maximum 20 days + public holidays
The opportunity to purchase up to 5 additional vacation days via salary sacrifice
Health care provision
A company pension scheme
Enhanced maternity/paternity leave
Birthday holiday leave
Free onsite covered parking
An Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
Join us on this exciting journey, send your CV to talent@strgroup.co.uk to apply today!
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
Shift pattern: 12 hours shifts on 5on/2off ; 2on/5off ; 5on/2off; etc.Contract: 42h per weekKey missions :
Responsible for the smooth running of the day-to-day operations of the Front Desk, entrances & lobby during the night.To consistently deliver service excellence to the residents in conjunction with the company standards, procedures and policies, keeping in view the ever-changing residents’ needs
This is a fabulous opportunity for a multi-skilled and multi-tasking Concierge-Receptionist individual to join a well-established Residential Management Company for the Night Shifts.Luxury is at its best in those new residential building and we are seeking discreet individual to provide Reception - concierge service to the residents.If you are from a residential luxury concierge background or a 5*/ luxury hotel background looking for a new challenge then please apply today.English fluency (oral and written) is mandatory. Another language always a bonus.Must have valid Rights to work in the UK. Application: Send your CV to Ed – ed@corecruitment.com....Read more...
E3 Recruitment is one of the UK’s leading recruitment agencies, we continue to trail-blaze in recruitment through the exponential growth we have accomplished since starting over 10 years ago. Our staff turnover is 6% - we invest heavily in our people, the company infrastructure and continuously support everyone who joins our family. We are an inclusivity awarded company with an ambitious plan that is freely shared and achieved year-on-year through our incredible people. We are seeking two consultants to join our Automotive and Fleet Division at our Elland Head Office. You will be provided with a warm desk of jobs ready for you, credible leads, supported by the E3R brand, and extensive resources throughout the business.Operating nationally from our office networks in Elland - Halifax, Leeds, Sheffield and London, we are able to adapt to our clients’ needs and the ever changing recruitment market environment. What’s in it for you:
Highly competitive base salary, with uncapped bonus potential, year one OTE – 50k +, Year 2 £80/100k +
Our car allowance is generous and is offered in line with targets
The opportunity to be supported by our full time Learning and Development manager, whilst working alongside leading recruitment professionals
We promote continual self-development through our bespoke in-house training academy, 121 coaching sessions, and individual personal development plans
Highly competitive holiday allowance increasing with years of service
Private Healthcare
State of the art private onsite gym and shower facilities which are free to use.
Free parking
The ability to work with leading UK and International businesses.
A warm desk with vacancies ready to fill.
Free fruit, plus an extensive work event calendar including meals out, parties, team building experiences, plus the opportunity to attend industry related conferences and events
We create long-term careers for our people.
A healthy workforce is of paramount importance to us, both physical and mental health.
We offer one of the most comprehensive private health plans provided in the market today.
We automatically increase basic salaries for people who are over-performing.
Our culture is supportive, fun, empowering, inclusive, progressive, flexible, sharing, and hard working.
The ability to become a specialist and niche recruiter with a leading UK recruitment business.
We would love to speak to people who have one or more of the following:
You have previously worked as a recruitment consultant within a professional appointment capacity, twinned with experience of managing permanent assignments in a 360 capacity
You have worked with a CRM system
You passionate about providing world-class service to clients and candidates alike, with a passion to meet new people and get out there
If of interest, apply now! Alternatively if you would , like a private chat about the position please contact Andrew Joseph ....Read more...
A client within the Public Sector based in West Yorkshire is currently recruiting for a Structural Engineer to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority.
The Role
Key purpose of the role is to have detailed knowledge of structural issues associated with new build, extensions, remodelling and refurbishment of all building types* Domestic / Commercial / Schools / Sports Centres / Care Homes) including historic and listed buildings.
Key responsibilities will include but not be limited to:
Environmental and contaminated land and property assessments including undertaking desk-based studies and procuring specialist site investigations, advising on flood risk and drainage strategies and undertaking land profiling exercises
Manage demolition contracts and land remediation schemes from feasibility stage to completion of works on site.
Preparing briefs/requirements for suppliers to complete major capital schemes from site suitability assessments, structural design and detailing, drainage design to completion of works on site.
Structural design i.e. reinforced concrete, composite structure, timber, masonry and structural steel. Structural design and feasibility assessments. Structural surveys and investigations including stability and condition assessments.
The Candidate
To be considered for this role you will require knowledge of traditional and system-built properties including general advice on maintenance and repair.
The below skills would be beneficial for the role:
A working knowledge of desk studies, site investigation
Long term monitoring and health and safety inspections of owned properties
Party Wall assessments and advice in accordance with the Party Wall Act
The client is looking to move quickly with this role and as such are offering £30 – £35 per hour Umbrella LTD Inside IR35.
How to Apply
If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.
Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.
Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
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JOB DESCRIPTION
DAP is looking to hire IT Service Desk Analyst based at Dallas, TX, and supporting Dallas plant & Garland Distribution Center. The IT Service Desk Analyst is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the management and analysis of currently deployed technology and provide recommendations for future improvements and optimizations.
Responsibilities
End User Activity
Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization. Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution. Install, maintain and support end user software.
End Point Activity
Manage the end point lifecycle process and make recommendations for optimization. Lead efforts, and provide guidance on, defining the future end point strategy. Manage the configuration of new end points (laptop, desktop, RF). Manage End Point vendor relationships.
General IT Duties
Maintain a working relationship with people of varying personalities. Participate in monthly maintenance downtime as needed. Participate in on-call support rotation. Assist with other facets of IT Infrastructure operations as needed.
Requirements
Associate degree or specialty technical training required. 1 to 2 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices. 1 to 2 years of technical knowledge of Microsoft Windows and MAC OS operating systems. 1 to 2 years of experience with troubleshooting the Microsoft Office suite of applications. Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Problem solver will need to analyze cause and effect relationships as they relate to IT Operations. Ability to successfully manage relationships with people that have varying personalities. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
2nd Line Support.
Salary – £27,000 – £30,000 Industry – IT Managed Service Provider Location – Bodmin (Cornwall) Duration – Permanent
The Company
We are working with a business whose mission is to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed their clients’ expectations and that their employees are proud of, and they do this by staying true to our core values.
They are looking for an experienced and ambitious 2nd line engineer to provide exceptional customer service and technical support to their clients throughout the Southwest and beyond. They are looking for someone who can talk to the person as well as the computer, who’s focused on making their clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career.
Being on the 2nd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. They are looking for team players – not lone wolves.
Career Progression
In terms of career progression, our client have fantastic opportunities to work your way up from 2nd line to 3rd line or field engineer and further. They are keen to work with you to achieve your goals and have training and personal development plans in place for all employees to ensure they are reaching their goals.
The Role
You will be assisting the team to:
Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries.
Acting as a point of escalation for 1st Line engineers, helping them with their understanding.
Assisting field engineers with your knowledge and experience and providing on-site support where required.
Researching and scoping a wide variety of projects and then putting them into play.
Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades
Escalate support issues in a prompt and timely manner to 3rd line as required
Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations
Role Requirements:
A minimum of 2 years’ experience working on a support desk or in an IT role
A full driving licence (access to a vehicle is not required, but beneficial)
Ability to work under pressure and manage own time on a busy helpdesk
Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
Experience with onsite/offsite backup products and storage (including cloud storage)
Excellent customer service skills
Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
Technical qualifications such as CompTIA A+ would be advantageous but not a requirement
About You:
You are someone that:
Is curious, inquisitive and has a real desire to learn more and progress with your career
Is ambitious, up for a challenge and has the drive to help an SME grow and push forward
Has a strong understanding of IT
Can translate complicated technical jargon into everyday language, everyone can understand
Is flexible with travel and willing to be on the helpdesk or out onsite
Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure
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Are you a passionate and driven individual, with a deep understanding of the software industry? Do you thrive in a past paced environment and have the skills to identify top talent? If so, we have just the role for you working for STR Group as a Senior Software Recruitment Consultant!
You will have the opportunity to control your earning potential and develop your individual desk like is it your own business. This role isn’t just about filling positions, it is about shaping the future of tech and bringing together the right people. You’ thrive in a dynamic environment, and make a significant impact on the software industry.
Working at STR
STR have been providing specialist permanent and contract recruitment services since 2000 and is comprised of 6 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment.
What are we looking for?
As a Software Recruitment Consultant, you will be at the forefront of connecting expectational software professionals with exciting career opportunities.
Proven experience in recruitment, preferably in the software or IT industry
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Competitive, market leading basic salary
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions
Up to 30% commission scheme
Opportunity for Leadership Training & Development
Flexible and hybrid working available
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables)
Breakfast club
Company wide monthly offsite Business meetings
Employee of the Month & Quarter
Quarterly Directors Lunches at 5* restaurants
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
We would love to talk to you about opportunities at STR and more importantly - what we can offer you and your career. Apply directly today!
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
Are you passionate about shaping the future of architecture and interior design? Do you thrive on connecting exceptional talent with remarkable opportunities? Do you want access to one of the best commission structures in the industry?
Working with international clients and candidates we are looking for Experienced Recruiters, who have the drive and the passion to succeed at STR. You will have the opportunity to control your earning potential and develop your individual desk like is it your own business. Our team plays a pivotal role in bringing together brilliant designer, architects and visionaries with the most innovate firms and projects.
Working at STR
STR have been providing specialist permanent and contract recruitment services since 2000 and is comprised of 7 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment.
What are we looking for?
Proven experience in recruitment, preferably in architecture or interior design
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Competitive, market leading basic salary
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions
30% commission scheme
Opportunity for Leadership Training & Development
Flexible and hybrid working available
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables)
Breakfast club
Company wide monthly offsite Business meetings
Employee of the Month & Quarter
Quarterly Directors Lunches at 5* restaurants
Top 10 Billers have the chance to go on all paid holiday to Las Vegas, Ibiza, Miami, New York or Dubai every year!
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
We would love to talk to you about opportunities at STR and more importantly - what we can offer you and your career. Apply directly today and be the architect of your own career!
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
COMMERCIAL ACCOUNT EXECUTIVELEEDS£40,000 - £50,000
THE OPPORTUNITY:
Join a renowned insurance brokerage in Leeds as a Commercial Account Executive. With an established book of business, this role offers a warm desk, a flexible hybrid split, and the opportunity to work for one of the oldest and most established brokerages in the UK.
ACCOUNT EXECUTIVE RESPONSIBILITIES:
Provide exceptional broking services, ensuring high-quality customer service and positive outcomes for clients.
Cultivate strong relationships with brokers, insurers, and service providers.
Negotiate with insurers to secure optimal terms for clients.
Understand the needs and challenges of brokers and clients, taking a proactive approach to problem-solving.
Add value to clients at every interaction and address issues constructively.
Support team leaders and adhere to placement strategies set by the Insurer Relationship & Placement Manager.
Maintain knowledge of the role and contribute to team efficiency and development plans.
THE IDEAL CANDIDATE:
Minimum of 3 years' experience in commercial account handling or broking.
GCSE or equivalent education required, with A Level or degree-level qualifications preferred.
CII qualifications are advantageous but not essential.
Proficiency in MS Office is required, with prior experience in broking software preferable.
Strong negotiation and influence skills are necessary for dealing with insurers and brokers.
Full UK Drivers License
TO APPLY:
If you possess the required skills and experience, please submit your CV for immediate consideration. Interviews are currently being scheduled.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Electrical Handyperson - FM - Full Time - Central Belt - Salary up to £32,000 A new opportunity for a Electrical 18th Edition to join a leading Facilities Management company in the Central Belt on a permanent basis. This position will see you deal with small electrical works such as planned and reactive maintenance tasks. Key responsibilities: ● Ensure that all planned and reactive maintenance tasks are delivered to agreed timelines and SLA’s / KPI’s, including emergency lighting, and remedial works.● Responsibility for ensuring that all relevant help desk calls (both planned and reactive) are fully completed with sufficient information and are either; signed offor a work order is created within our system, and returned for further scheduling.● Oversee associated specialist subcontractors working on sites and ensure they fulfil their obligations of their contracts and undertake their work effectively andsafely.● Worked in a similar role covering multiple sites and be familiar with reactive and planned electrical maintenance. Requirements: ● Worked as an electrical mate and hold 18th edition.● Good customer service skills.● Ability to work as an individual and as part of a team.● Proven track record working in facilities maintenance.● Good time management and organisational skills.● Clean driving license. Package: ● Salary up to £32,000● Company van● 25 days holidays + Bank holidays.● Overtime at 1.5 and 2.0● Company pension.● Career progression. To apply for this position please forward your CV to Aimee@cbwstaffingsolutions.com....Read more...
Electrical Improver - FM - Full Time - Central Belt - Salary up to £32,000 A new opportunity for a Electrical 18th Edition approver to join a leading Facilities Management company in the Central Belt on a permanent basis. This position will see you deal with small electrical works such as planned and reactive maintenance tasks. Key responsibilities: ● Ensure that all planned and reactive maintenance tasks are delivered to agreed timelines and SLA’s / KPI’s, including emergency lighting, and remedial works.● Responsibility for ensuring that all relevant help desk calls (both planned and reactive) are fully completed with sufficient information and are either; signed offor a work order is created within our system, and returned for further scheduling.● Oversee associated specialist subcontractors working on sites and ensure they fulfil their obligations of their contracts and undertake their work effectively andsafely.● Worked in a similar role covering multiple sites and be familiar with reactive and planned electrical maintenance. Requirements: ● Worked as an electrical mate and hold 18th edition.● Good customer service skills.● Ability to work as an individual and as part of a team.● Proven track record working in facilities maintenance.● Good time management and organisational skills.● Clean driving license. Package: ● Salary up to £32,000● Company van● 25 days holidays + Bank holidays.● Overtime at 1.5 and 2.0● Company pension.● Career progression. To apply for this position please forward your CV to Aimee@cbwstaffingsolutions.com....Read more...
Progress your recruitment career with Integra People who truly believe that people make the difference.
We are a multi-sector recruitment company specialising in education, healthcare, industrial, facilities management and construction – providing an outstanding service to all our clients and candidates alike. Due to continuous growth, we are recruiting consultants at all levels.
Our consultants work a full 360 role, supporting the growth of warm desk and responsible for managing client expectations, sourcing new business, and growing the candidate pipeline while upholding the Integra core values.
Why chose Integra People for your next career move?
We offer industry leading benefits on top of an unrivalled commission scheme. You can benefit from:
An excellent uncapped commission scheme with no thresholds;
Additional sales incentives and bonuses on top of the commission;
Up to 5 weeks annual leave + Bank Holidays + Ability to accrue more based on performance and length of service;
Charity days for the charity of your choice;
An opportunity for development where you can map out your own career path and have the support of the business to achieve your goals;
Competitive salary based on experience.
Who we’re looking for:
The ideal candidate will be a highly motivated, and passionate sales professional who can comfortably develop relationships with clients and candidates. Your responsibilities will include:
Using sales, business development and networking to attract and develop positive relationships with clients;
Maintaining and servicing accounts to a high standard;
Utilising Integra’s resources to advertise roles and attract candidates to match the right people to the client’s vacancies;
Working towards and exceeding targets that may be either candidate or client driven;
Ensuring the best service is provided and 100% compliant.
We’re excited for this opportunity for someone to join our growing team, if you’re interested in discussing this role please get in touch with Ronnie our Talent acquisition manager on 07798884608 or drop her an email to find out more ronnie.o'....Read more...
AV Service Delivery Manager – I am looking for someone who lives and breaths the world AV service. This position requires a technical AV VC individual who comes from the AV corporate or residential integration or on site market place. This is not a position based on site this is an office based position. You will need to be a highly organised individual who understands the ins / outs of the world AV service and maintenance. The role will see you being an integral part of the team who can take charge of all aspects of the service department / team and work to help deliver a first class service offering:
Role Overview:
1) Overall responsibility and ownership for customer service levels, client retention, Service Division performance, Service Level Agreement (SLA) and KPI achievement.
2) Management of the Service Team as well as being hands on, approachable and focused on both internal and external resolution.
3) Ownership of the Service Desk strategy. This includes planning, process implementation, improvement and updating, KPI setting and measurement
4) High levels of communication with all clients to ensure good relationships and high levels of customer satisfaction.
5) Creating and delivering weekly reports, regular performance analysis and client specific ticket reports. Metric driven.
6) Deal with any client complaints and manage escalations, where necessary.
7) Manage the process of fault resolution from taking the initial call, tech support, visit coordination, engineer visits with full knowledge of the issues, correct equipment and historical data from any previous visits through to report and resolution.
8) Management of communications to ensure returns, repairs and orders are documented, placed and goods received/delivered in an appropriate time frame.
9) Onboard new clients, including introductions and assignment of dedicated resource to ensure a seamless client experience. This will be achieved by ensure all departments collaborate and communicate on a continuous basis, sharing relevant information and up to date documentation.
If this is the new role that you are craving then please send me your full technical CV to find out more.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VC VIDECONFERENCE MTRS MTR CRESTRON LUTRON ILIGHT LIGHTING SOUND CEDIA MDU MDUS SMARTHOME AUTOMATION CONTROL AVIXA AUDIO AUDINATE DANTE QSYS Q-SYS DSP BI-AMP SERVICE MAINTENANCE PREVENTATIVE ITIL SUPPORT BUCKINGHAMSHIRE BERKSHIRE BRKS HERTS HERTFORDSHIRE LONDON OXFORDSHIRE BEDS BEDFORDSHIRE....Read more...
Sacco Mann is a leading legal and IP recruitment specialist – we have been working in this sector for 27 years and have a long-established prestigious client base. We are now looking to recruit a Recruitment Consultant for our Private Practice team in our Leeds office. Our Private Practice team is a hugely successful and market leading division, with great scope to continue its growth. We are a close knit, well-bonded team that has a collegiate and collaborative approach, a great reputation across the market and an unparalleled set of connections.
About the Recruitment Consultant Role:
Join a successful (overproducing) team,
There is a ‘warm desk’ to pick up, in a market where we are already well established with a large, varied client base of law firms – from major international brand names to boutique commercial outfits and high street practices, which makes this a robust market to operate in.
Will suit a recruiter with experience in either Legal Recruitment or a similar professional sector recruitment.
Focuses on the attraction and placement of legal professionals including Solicitors and Partners in the Private Practice market – working across all areas of legal practice (both commercial and consumer).
This is one of our core teams and a marketplace where we have been highly active for over twenty years.
We will tailor the role to suit the experience and skill set of the incoming person although it is fair to say that in all respects the focus is on providing a quality service to a lucrative, high demand, candidate led market.
£200,000 plus billing levels are very achievable.
Also:
We are very conscious that personal development should never cease, and we will provide a comprehensive and bespoke training programme to ensure that you have the information, skills and expertise that will allow you to be ‘the best version of yourself'.
We have in-depth knowledge of our market. We are highly respected by both candidates and clients. People enjoy working with us, they value our opinion and have learnt that they can trust us. This makes our job so much more enjoyable, rewarding and successful.
Personal development and career progression is something we focus on, there are no barriers to career progression and progression is entirely based on ability and delivery rather than being time barred or restricted in any way.
We do not have a heavily KPI focused working environment – managers truly understand the market you will be working in and will work closely with you to agree a structure and the best way to approach your desk but ultimately – once up and running - you will have a lot of freedom and autonomy to engage with your clients and candidates in the way that works best for you and your desk.
We have a blended working from home/working from the office environment and have found that this works really well. Being together as a team sharing information, intelligence, tips, successes and woes is really productive and thoroughly enjoyable, but we also enjoy the ability to work from home and focus on our desks. We envisage this more flexible way of working to be the future for us, a balance that is effective from both a professional and personal perspective.
What sort of values and strengths work well at Sacco Mann?
Recruitment requires us to be switched on, thinking, assessing and looking for solutions at all times. We don’t work silly hours, but we do work hard in the hours we put in.
Self-motivation is critical. We are excellent at providing support, direction, advice, encouragement and empathy – that is readily available throughout the business and the people who are the most successful embrace this and combine this with a personal maturity and responsibility. We give people plenty of autonomy, Legal Recruitment is a field where developing your own style is entirely viable and beneficial, our role is to help you do this.
Enthusiasm is also a core attribute, its infectious and this team use that as a way of powering on to extra success.
We work in close knit groups, and we genuinely have each other’s backs. This is non-negotiable. We proactively support each other, we cover each other’s jobs, provide each other with extra market information and intelligence. We all step in to support, help and encourage each other and the result is that we are all individually better placed and better informed and more successful.
We treat people like adults and expect them to behave like adults and they do! We have high expectations; we like people who also have high expectations and one of the key roles of the business is to help people achieve their goals. This is also really important going forward, the business is in an exciting position, well established, well respected, well-funded and ambitious.
The Rewards:
Success deserves to be appropriately rewarded and that is exactly what we aim to do. Each person:
Receives a generous basic salary that is formally reviewed in April every year.
We offer an unrivalled commission structure with no threshold.
There is a company quarterly bonus, this is worth up to £5,000 per person per annum.
Softer benefits include the opportunity to earn extra holidays, more income, annual leave and vouchers.
Wider benefits include private medical insurance, pension, Buy & Sell Holiday Scheme and many more.
To find out more about working as a Recruitment Consultant at Sacco Mann call 0113 245 3338 or apply now. ....Read more...
Manage Service Analyst
Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams.
Make an impact in a thriving environment where your expertise shapes superior service delivery.
Roles Responsibilities
Support the internal software.
Facilitating communication between data centres and customers.
Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication
Meeting operational SLA’s
Support the Head of Enterprise Operations with daily processing responsibilities, including:
Supervising, verifying, and finalising daily processing and batch tasks.
Generating Control Reports to validate the conclusion of business cycles.
Collaborating with both direct and banking partner clients to ensure business.
What you’ll need
Experience within a support background.
ITIL Knowledge (V3 or V4) within Service Management.
SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills
Understanding of Relational Databases.
PowerShell experience beneficial
Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps.
You can also directly contact Rebekah Lamont at 0131 270 6622 or rlamont@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Office Manager – East London! £40,000 plus bonus! Office ManagerLocation: East LondonSalary: £40,000 plus bonus I am working with a fantastic client based in East London who are looking for an Office Manager to join them. This role will also be managing the Co-Working area. They are seeking an Office & Workspace Manager to join the exceptional team. You will play a pivotal role in maintaining our standards of excellence and ensuring seamless day-to-day operations.Key Responsibilities:
Efficiently manage office administrative operations, ensuring high standards of cleanliness and functionality.Oversee Front Desk operations, providing timely support to internal stakeholders and maintaining smooth office operations.Support the Workspaces, fostering strong tenant relationships and ensuring operational excellence.Manage partnerships, suppliers, and contractors, ensuring adherence to company policies and procedures.Coordinate IT & Telecoms functions, ensuring systems are up-to-date and liaising with third-party IT support.Handle finance administration duties, including purchase orders, invoicing, and budget management.
Qualifications:
Strong background in office management, customer service, and administration.Proficiency in Microsoft Office Suite & Apple Products.Excellent communication and organizational skills.Ability to multitask, problem-solve, and work efficiently under pressure.
If you are keen to discuss the details further, please send me your CV to sophie@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.....Read more...
Reception Team Leader Leeds Bradford Airport - £11.84 per hour (Fixed Term until 31st October 2024)
Are you well-organised? Do you have strong leadership skills? Are you a customer-focused person?
If you answered yes, then keep reading!
An exciting opportunity has arisen for a talented Reception Team Leader to play a key role in APCOA and oversee our front desk operations on a fixed term contract. The Reception Team Leader will be responsible for managing a team of drivers, overseeing moving of vehicles to and from parking spaces and provide a high level of customer service, always maintaining reception standards.
Please note shifts are 4 on - 4 off on a rota basis, days and nights 7am - 7pm and 7pm - 7am
What you'll do:
- Ensuring the correct administrative tasks are completed in a timely and coherent manner.
- Monitoring team performance, vehicle movements and key security
- Ensuring all Audit requirements are carried out.
- Building robust, and beneficial relationships with the client and internal support services.
- Providing excellent customer service and reception duties as required.
- Moving vehicles to various car parks within the customers grounds as and when requested.
- Ensuring all vehicles are moved carefully, and noting down any existing damage/issues.
- Checking in customers using pre-book system and allocating vehicles to the correct parking spot.
Could you be our ideal candidates? You will need:
- Flexibility to work early morning, weekends, and bank holidays.
- Ability to work with minimal guidance and collaboratively.
- High level of attention to detail and accuracy.
- Ability to remain calm and composed under pressure, with a positive and solution-oriented attitude.
- Strong organizational and time management skills, with the ability to prioritize tasks and delegate effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients, visitors, and staff.
- Full, clean UK driving licence is necessary, any driving experience will be considered an advantage.
Park2Travel is a dynamic and forward-thinking organization dedicated to providing exceptional service in transportation. Pride is taken on our commitment to excellence, innovation, and client satisfaction. As growth continues, a motivated and experienced Reception Team Leader is needed to join the team.
You will be an excellent team player with great communication skills. Someone who possesses the skills to work under pressure.
Do you feel that you can demonstrate these characteristics as well as good organisation and reliability? Please apply today and one of the team will be in touch soon.
Must be 18 or over to apply
APCOA is an equal opportunity employer, celebrating diversity and are committed to creating an inclusive environment for all employees.....Read more...
