Data Management & Reporting
Maintain and update learner and apprentice records on the PICS system (including pre-apprentice and apprentice data)
Update and manage internal spreadsheets and databases with current, accurate information
Extract, evaluate and present data findings to support operational or learning decisions
Produce regular reports for internal teams and stakeholders
Digital Learning Support (Moodle)
Work with the Resource Manager to research and add new learning resources to the Moodle platform, including content, images and videos
Create and upload quizzes, questionnaires and interactive activities to enhance learner engagement
Ensure all Moodle resources are formatted correctly, accessible and aligned with learning objectives
Troubleshoot basic content issues and assist learners with access queries
Learner Feedback & Evaluation
Collect learner feedback from a variety of sources (surveys, quizzes, Moodle analytics, Kahoot sessions, etc.)
Analyse feedback to identify trends, strengths, and areas for improvement
Prepare feedback summaries and reports for internal use
Support the Resource Manager with implementing improvements based on findings
Administrative Support
Assist with general office and administrative tasks, including record filing, correspondence, scheduling, and coordination
Support the set-up of events, presentations or learner activities when required
Maintain professional documentation and update folders or systems as directed
Adhere to privacy, data protection and safeguarding policies in all administrative duties
Communication & Collaboration
Work collaboratively with internal teams, trainers, assessors and external stakeholders
Communicate effectively with learners to support access to learning materials and resolve queries
Represent the organisation professionally at all times in written and verbal communications
Training:
An apprenticeship includes regular training at Protocol Consultancy Services in Birmingham (B3 2NH) with the training organisation
English and maths Functional Skills (if applicable)
Minimum of 6 hours off-the-job training per week at employer premises
One day per month training at Protocol Consultancy Services in Birmingham City Centre
Training Outcome:
Business Administrator Level 3 or Digital Support Technician apprentice at Protocol Consultancy Services
Employer Description:We are an approved Work-Based Training Provider for the Department for Education. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.Working Hours :Monday - Friday, 8.00am - 4.00pm. 30 minutes unpaid lunch break.Skills: ....Read more...
Role: Maintenance SupervisorHours: 10pm to 6.30am, Sunday to ThursdayLocation: Hartlebury, DY10 4JBType: Temp to Perm (after 3 months becomes perm)Rate: £20 p/h + £1.50 p/h Shift Allowance (£47,515 salary once the role becomes perm)Job Overview:Based at Forest Garden, Hartlebury Trading Estate. Reporting to the Maintenance Engineering Manager, the Maintenance Supervisor will oversee the work of the Maintenance Team on the night shift (10pm to 6.30am, Sunday to Thursday).The Maintenance Supervisor is responsible for overseeing the maintenance and repair of all production machinery, equipment, and associated. This role requires leadership in managing a small team of maintenance technicians, ensuring that all work is completed safely, efficiently, and in compliance with regulatory standards. The supervisor will play a key role in minimising downtime, improving reliability, and supporting the businesses overall production goals.Key responsibilities of the role:Team Leadership:To provide line management to the shift team in respect of their welfare and adherence to company process and procedure.To manage and approve holiday requests in support of minimum staffing levels and where required to manage RTW and support the businesses disciplinary processes.Training and Development:To provide appropriate on-the-job training and support to the maintenance staff, ensuring they have the necessary tools and skills to perform their tasks safely and efficiently.To identify any deficiencies in regards skills and competency and work with the Maintenance Manager to implement a training or development plan to support.Collaboration:To work closely with the shift supervisor/production management and other departments to ensure a smooth handover of tasks and to address any ongoing issues from the previous shift.To work with production management ensuring priorities are aligned and objectives met.To work closely with other shift leads to ensure a timely and accurate handover of ongoing issues, ensuring continuity of reporting and therefore the minimisation of downtime.Breakdowns (Unplanned Maintenance):In line with the priorities of the business, address and resolve urgent mechanical, electrical, or any associated facility issues which occur during the shift ensuring minimal disruption to production or operations.Where required to ensure continuity of presence on any open tasks at the point of shift changeover or to ensure the full and documented handover of any open tasks to an appropriate authority.Preventative Maintenance:To oversee the execution of all planned preventative maintenance (PPM) tasks, safely and in accordance with business process and procedure.To ensure no PPM tasks are overdue as defined by the businesses Computerised Maintenance Management System (CMMS).Performance Metrics:Overall Equipment Effectiveness (OEE) is measured across the production operations of the Hartlebury site.The availability (uptime) element of this metric is directly attributable to the effectiveness of the maintenance function and will be used to support planning of activities and deployment of maintenance resource.Documentation:To maintain accurate records of all maintenance activities undertaken.Specifically ensuring that all team members have completed planned and/or unplanned logs in the CMMS (MaintX) and where appropriate in-touch systems and that all records are completed in line with the departments requirements.Inventory Management:To accurately record the use of parts and consumables and follow required department processes for the replacement / replenishment of such items.Safety and Compliance:To ensure all activities undertaken follow all appropriate company health and safety guidance, process, and procedure.To ensure work permits are completed and signed off as per company process and are either closed or handed over to an appropriate authority as required. (e.g. shift end)To support the development of safety documentation (e.g. RA) as required by the Maintenance Engineering ManagerTo report any health and safety short comings in theH&S procedures are followed / work permits completed and signed off / handed over at shift end, to play a part in the maintenance and revision of company H&S documentation (incl. RA MS etc.)Skills and qualifications:Education: Technical certification or degree-level qualification in industrial maintenance or a related field is desirable but not required.Experience: At least 5 years of experience in maintenance, with at least 2 years in a supervisory or leadership role.Technical Knowledge: Strong mechanical, electrical, and troubleshooting skills, with the ability to work on a variety of equipment and systems (e.g., HVAC, electrical circuits, industrial machinery).Leadership Skills: Experience managing or leading a team, with a focus on driving productivity and teamwork.Communication Skills: Excellent written and verbal communication skills, with the ability to provide clear instructions and effectively report issues.Problem Solving: Strong analytical and problem-solving abilities, particularly in high-pressure situations.Flexibility: Ability to work night shifts and be available for emergency repairs during off-hoursAPPLY TODAY!!....Read more...
