Freight Forwarding Customer Services Apprentice is to assist our customers' booking process and is intended to support and expand our growing business.
Learning to apply a range of skills in order to provide an excellent service to customers, including answering and responding to emails, data entry and assisting with general administrative duties:
This role is an ongoing learning role within a busy Freight Forwarding company, with opportunities to progress
Assisting the general administration of the customer booking process
Data entry of work in NetFreight (Operational System)
Development of Knowledge of Air, Sea and Road Freight markets and procedures
Airline bookings, preparation of export documentation
Liaising with transport
Department to book collections, deliveries, airport transfers etc.
Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values
Working openly and collaboratively in a small operational team, good communication skills, attention to detail, and the ability to prioritise and organise your workload are essential
A major aspect of the role will require communication with customers directly, so a positive attitude and friendly professional demeanour are also critical
Training:Level 3 International Freight Forwarding Specialist Apprenticeship Standard - Air Freight Pathway:
On-the-job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop
Identify, track and support 6 hours of off-the-job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Permanent position within Art and Cultural Services, full-time permanent position within the team
Employer Description:Meridian Freight Services is an International Freight Forwarding company, founded in 1982, providing transportation and consultancy services. Built on robust and sound business practises, the company has grown and evolved through several worldwide economic business cycles. Despite advances in paperless trading, our industry remains a people-orientated business. Our staff are highly valued resource, greatly appreciated by our clients. Every client knows that there is a dedicated professional looking after their interests. Our areas of specialism include the high value artwork sector, movement of live animals, repatriation and on-airport supervision at Heathrow Airport with our BAA accredited ID Pass Scheme. Our core values of trust, loyalty and integrity centre around putting our customers at the heart of what we do. We therefore work in a highly collaborative way with the common focus of delivering operational excellence.Working Hours :Monday - Friday, between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Time keeping,Positive attitude,Eager to learn,Professional manner....Read more...
From day one, you will work closely with our Company Directors, experienced colleagues, customers, and suppliers, giving you exposure to all aspects of a busy and successful business.
We are looking for someone with a positive attitude, strong communication skills, and a willingness to develop. In return, we offer a role that will grow with you, providing ongoing opportunities to learn new skills, take on additional responsibilities, and build a rewarding long-term career.
What You'll Gain:
Direct experience working alongside Company Directors
Exposure to a wide range of business and administrative functions
Opportunities to develop valuable office, communication, and organisational skills
A supportive and friendly team environment
Career progression and increased responsibilities as you grow within the company
The chance to make a real impact from the start
Roles and Responsibilities:
Booking jobs and scheduling work
Raising purchase orders
Arranging internal and external meetings
Using Sage software
Communicating with internal and external customers via email, telephone, face-to-face meetings, online meetings, and digital platforms
Collecting, retrieving, and inputting data
Using Microsoft Office applications
Producing job packs
Compiling final job packs in line with ISO requirements
Supporting audits, including ISO and Health & Safety audits
Training:
The apprenticeship training will take place in the workplace
The apprentice will receive at least 6 hours a week 'off the job' to complete college work
Support will be provided by College both in person and remotely
Training Outcome:
Fairdeal keep good people for the right person with the correct attitude this can become a full permanent position
Employer Description:Fairdeal Fabrications has a long history within the industry and has been established as Fairdeal Fabrications Ltd since 1997 following the merger two industry stalwarts. Both respected and successful companies Fairdeal Engineering who started trading in 1968, were specialists in profiling and Lumsden grinding, and Welding Services had provided all aspects of specialised welding and fabrication since 1988. They came together in order to deliver a wider and more comprehensive service to a growing customer base.
Following the merger, Fairdeal moved location to the current site in Stockport, just 10 minutes from junction 24 of the M60.
Since then, Fairdeal has built an enviable reputation producing high quality fabrications with a quick, efficient turn around and delivering outstanding levels of customer service. Investment in the business, support staff and training has produced a team able to take on a diverse and wider ranging scope of projects that meet and even surpass customer expectation.
Fairdeal has had BS EN ISO 9001 quality status since 1999, providing additional reassurance to its customers that they will receive the best quality product from responsibly sourced materials with full traceability, which enables them to work within industries such as Rail, Defence and Aerospace, where these procedures and proof of resource origins are requisite.Working Hours :Monday to Thursday
08:00 to 17:00
Friday
08:00 to 12:00
With some flexible working hoursSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,Positive and enthusiastic,Willingness to learn,Friendly & approachable,Reliable & dependable,Professional attitude,Strong work ethic,Flexible & adaptable,Good time management,Honest & trustworthy,Punctual and committed....Read more...
