Compliance Officer (Banking) - Central London
Salary: £30k - £35k + Excellent Benefits
Office Based
Working for a leading foreign bank in Central London the Compliance Officer role will assist theHead of Compliance and MLRO to ensure that the Bank identifiesand adheres to all regulations in its defence against the risk of terroristfinancing and money laundering.
The Role:
You will play an important role in setting policy for the prevention of financial crime and in particular provide guidance on AML, CFT, sanctions and ABC risk assessments and the CDD and EDD requirements for specific client relationships.
Responsibilities:
* You will assist in the day-to-day running of the compliance department, give guidance and advice on regulatory changes, assist with writing and maintaining policies and procedures, and liaise with senior managers to ensure the proper implementation of established compliance policies.
* You will work with heads of the business departments as well as the compliance manager to develop procedures and deliver focussed relevant training to them in AML and CFT and develop concise solutions to implementing regulatory changes.
* You will work with the team to monitor and report on any risks of noncompliance within the Bank and propose and follow up that appropriate remedial actions have been taken to achieve completion.
* You will assist in developing risk reporting tools and measures to provide a clear ongoing profile of the risk the banks TF & ML risk and assist in preparing concise reports to committees, executives and above.
What youll need to be successful as a Compliance Officer:
* Experience in a compliance role working within Financial Services.
* Experience in effecting change and overcoming objection in a challenging regulatory environment.
* An Understanding of AML and CFT Regulations.
* Communication skills, interacting with bank staff to communicate compliance requirements.
* IT skills, proficient in the use of risk management tools and systems to analyse the degree of compliance with external regulations.
Salary & Benefits:
* Competitive salary
* Annual Bonus
* Pension and health insurance plans
* Flexible working: work from home
* Life Assurance
* Optical Reimbursement
* Gym Membership
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Compliance Officer, Risk Officer, Compliance Manager, MLRO, Officer, compliance, financial, Banking
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Fostering Recruitment Officer
Job Description
Brent Council are looking for a Fostering Recruitment Officer to join their team. The successful candidate will be responsible for managing creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent.
The Fostering Recruitment Officer will be required to collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy. They will also be responsible for developing and sustaining effective professional relationships, identifying and driving existing and new marketing initiatives, and managing performance to deliver agreed results and meet agreed deadlines.
Key Responsibilities
Manage creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent
Collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy
Develop and sustain effective professional relationships
Identify and drive existing and new marketing initiatives
Manage performance to deliver agreed results and meet agreed deadlines
Use Microsoft Packages and other image/video editing software
Collate data management information
Work with the public, especially ethnic minority communities
Develop and operate effective Quality Assurance procedures
Manage information systems and related I.T. functions
Requirements
Educated to degree level or equivalent
Knowledge of issues related to fostering marketing and recruitment
Knowledge of digital marketing practices
Significant experience in selling, marketing including digital marketing, promotion and recruitment activities
Experience of work within marketing, communications and/or public relations organisations
Job Details
Job Title: Fostering Recruitment Officer
Job Type: Fixed-Term Contract (12 Months) covering maternity
Salary: £39,264
Location: Brent
Start Date: ASAP
If you are interested in this exciting opportunity, please submit your CV
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Monitoring Officer / Assessor
Location: Woodford Green, East London
Salary: £23k - £26k + Excellent Benefits
Job Type: Permanent, Full-Time, Monday - Friday
The Client:
Our client is a reputable home care services provider, offers support to individuals across all age groups, addressing diverse needs including dementia, learning, and physical disabilities.
The Role:
As a Monitoring Officer / Assessor, you will conduct quality audits and ensure care standards are upheld.
Responsibilities:
* Address maintenance issues and safety hazards as per protocols.
* Monitor and ensure the neat appearance of carers.
* Maintain and update client records regularly.
* Participate in client reviews and interdisciplinary meetings, addressing complaints.
* Perform a mix of office and community-based duties.
* Execute quality monitoring visits and calls to clients.
* Conduct spot checks and assess medication management by care staff.
Requirements:
* Previously worked as a Monitoring Officer, Assessor or in a similar role.
* Possess relevant qualifications.
* Proficiency in the English language.
* Exceptional communication skills, both written and verbal.
* Strong organisational skills.
* At least 3 years of experience in care work would be preferred.
* First Aid Certification would be preferred.
* Valid UK driving licence.
Benefits:
* Competitive salary
* 28 days holidays
* Company pension
* Company events
* Casual dress
* Free parking
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Monitoring Officer, Care Assessor, Quality Assessor, Care Supervisor, Senior Support Worker, jobs
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Business Support Officer
Service care Solution are currently recruiting for a Business Support Officer in Bedfordshire
We are looking for a Business Support Officer to provide comprehensive business and administrative support to a team. The role involves working with external colleagues including providers of education, social workers, and schools to ensure effective communication on the Household Support Fund (HSF) vouchers.
Main Responsibilities
As a Business Support Officer, you will be responsible for:
Provide support administrating and delivery of the Household Support fund - FSM vouchers and other activities
Support the Performance team/CBC gathering key information from School and providers to accurately process vouchers and ensure smooth delivery of vouchers through informed decision making
Liaise with external colleagues including providers of education, social workers, schools to ensure effective communication on the HSF vouchers
Support resolving queries with services/providers, parents and others
Undertake such duties consistent with the role to ensure the LA meet and submitted delivery plan and therefore meeting the funding requirement
Requirements:
experience as a Business Support Officer or similar administrative role
Proficient with Microsoft Office Suite
Enhanced DBS
Working with Service Care Solutions comes with many benefits, including:
A specialist consultant within an experience and dedicated recruitment team
Excellent rates of pay
Payroll services twice a week
Hybrid working
If you are interested in the Business Support Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!....Read more...
Temporary Accommodation Officer Lambeth 6 Month Contract 35 Hours p/w Shift Rota A London Borough Council is recruiting for an experienced Temporary Accommodation Officer be responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation.The Role The key focus of the Temporary Accommodation Officer role is to lead on temporary accommodation complaints and members enquiries whilst liaising with managing agents and internal colleagues to ensure suitability and quality of temporary accommodation, providing an excellent customer service to residents. This will include the following tasks and responsibilities:
Allocate various temporary accommodation units, including emergency accommodation, efficiently and economically to achieve optimal use.
Minimize inappropriate use of shared accommodation for families, track and monitor all clients, and facilitate their transition out of temporary accommodation.
Conduct visits to ensure property standards at various accommodation types, promptly addressing breaches of license or disrepair.
Manage day-to-day relationships with emergency accommodation providers, monitor performance, and provide advice for effective use of temporary accommodation.
Provide timely management information, data, and detailed reports to assist in monitoring and supplying the temporary accommodation portfolio.
The Candidate To be considered for this Temporary Accommodation Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Monitoring Officer / Assessor
Location: Woodford Green, East London
Salary: £23k - £26k + Excellent Benefits
Job Type: Permanent, Full-Time, Monday - Friday
The Client:
Our client is a reputable home care services provider, offers support to individuals across all age groups, addressing diverse needs including dementia, learning, and physical disabilities.
The Role:
As a Monitoring Officer / Assessor, you will conduct quality audits and ensure care standards are upheld.
Responsibilities:
? Address maintenance issues and safety hazards as per protocols.
? Monitor and ensure the neat appearance of carers.
? Maintain and update client records regularly.
? Participate in client reviews and interdisciplinary meetings, addressing complaints.
? Perform a mix of office and community-based duties.
? Execute quality monitoring visits and calls to clients.
? Conduct spot checks and assess medication management by care staff.
Requirements:
? Previously worked as a Monitoring Officer, Assessor or in a similar role.
? Possess relevant qualifications.
? Proficiency in the English language.
? Exceptional communication skills, both written and verbal.
? Strong organisational skills.
? At least 3 years of experience in care work would be preferred.
? First Aid Certification would be preferred.
? Valid UK driving licence.
Benefits:
? Competitive salary
? 28 days holidays
? Company pension
? Company events
? Casual dress
? Free parking
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual righ....Read more...
Temporary Accommodation Placement Officer Waltham Forest 3 Month Contract 35 Hours p/w An East London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to ensure their residents are being placed in relevant temporary accommodation and receiving an excellent service once placed.The Role The key focus of the Temporary Accommodation Placement Officer role is provide an excellent temporary accommodation service to residents. This will include the following tasks and responsibilities:
Allocation and management: Allocating various types of temporary accommodation units, including emergency accommodation, ensuring efficient and economical use of available accommodation.
Minimisation of inappropriate use: Minimising the inappropriate use of shared accommodation for families with children and ensuring effective tracking, monitoring, and transitioning of clients out of temporary accommodation where appropriate.
Property standards: Conducting visits to temporary accommodation establishments to ensure property standards are maintained, verifying occupancy, and promptly addressing breaches of licence or any issues of disrepair.
Liaison and management: Effectively liaising with emergency accommodation providers and out-of-hours services, managing day-to-day relationships, providing advice, and monitoring performance for the most effective use of temporary accommodation stock.
Reporting and data management: Providing timely and accurate management information, data, and detailed reports to assist with monitoring and supplying the temporary accommodation portfolio.
Collaboration: Liaising and working closely with other peer groups across housing and other directorates to promote a joined-up approach in the operational deployment of services related to temporary accommodation management and move-on initiatives.
The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Job Title – Cemeteries Admin Officer
Location – Hampshire SO45
Contract – Temp 8 weeks
Hours – 30
Role summary –
This company is looking for a Cemeteries Officer to manage all day-to-day aspects of the Cemeteries and Burials Service ensuring that all burials and memorial installations take place in accordance with the companies policy and legal requirements. The successful candidate will be responsible for creating and maintaining burial records and databases relating to Cemeteries and Open Spaces, ensuring health and safety inspections have occurred and are filed prior to an internment or memorial inspection, and advising the Open Spaces Officer with the progression of the company’s policy, schemes, and regulations regarding Cemetery operations.
Key Responsibilities:
Deliver the Cemeteries and Burial Service and inform the Open Spaces Officer in developing strategies for improving service delivery, customer satisfaction and future Cemetery provision.
Maintain financial aspects relating to Cemeteries, including taking payments and maintaining records.
Design and maintain appropriate databases and produce system reports.
Maintain appropriate pages of NFDC website, ensuring consistency with Cemetery Regulations and communications policy.
Ensure development and maintenance of paper and ICT systems to meet current and future needs of the Service, maintaining performance and statistical information as requested.
Research, develop and utilise knowledge gained in the application of burial and exhumation legislation and will advise members of the public, Elected Members, Funeral Directors and outside Professionals on burial and memorial related matters.
Requirements:
Good level of general education equivalent to at least 3 GCSE or equivalent including Maths and English at level C or above.
Excellent interpersonal skills, high standard of written and verbal communication skills.
Ability to handle enquiries and the bereaved with respect and in an appropriate manner.
An experienced administrator with at least 3 years' experience within a customer services environment.
Competent IT skills, with knowledge of Microsoft Office, Word, Excel and Access.
Current driving licence.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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SEND Support Officer
About the Role
Camden Council are seeking a highly motivated and organised SEND Support Officer to join their team.
Role
Undertake a range of administrative duties to support teams and ensure a high quality, customer-focused and value for money administrative service
To be able to keep accurate records of work and manage data and recording systems, including cross-referencing EXCEL spreadsheets to ensure information is recorded in such a way that the local authority can comply with and report on statutory responsibilities
To be able to manage relationships with client groups to be able to gather relevant information
To maintain accurate and administrative systems including electronic and manual information management systems
To process annual reviews for children and young people
To visit schools and maintain contact with families
Carrying out the statutory assessment processes
Job Requirements
Experience in administrative support roles
Experience within SEN
Experience in processing Annual reviews for children and young people
Experience in carrying out the statutory assessment process
How to Apply
If you are interested in this exciting opportunity, please submit your CV
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Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon – FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark. You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.Job Role –
Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.
Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.
Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.
Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.
Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.
Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.
Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.
Participate in multi-disciplinary projects as required, providing regular feedback on progress.
Ideal Candidate:
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Technical Compliance Manager / Compliance Officer Wincanton / Shepton Mallet / Yeovil A303 area £45,000-50,000 My Client, a successful, innovative and expanding food packaging company is looking to recruit a Technical Compliance Manager / Compliance Officer / QMS Manager for their modern site in Somerset. This is a newly created role and one which will be pivotal to the continued growth. Knowledge of BRC, Quality Management Systems QMS and ideally Packaging will be the key requirements for this role as well as a person that is happy working for a family company. This is a Monday - Friday role - Office based although must be happy spend time in the factory . Hours of work ideally 07.30 - 16.30 Mon - Fri. Main job duties will include: ·Production of Company and Customer Specifications ·Internal auditing ·Management of supplier / raw material information ·Responding to QC and production queries ·Writing of systems and procedures to develop best practice within the business and ensure conformity to BRC ·Input and maintenance of data within Company database ·Support and Lead the business with technical queries Technical Compliance Officer Skills / Experience required: ·BRC experience ·QMS experience ·Competent in using Microsoft Office and Outlook, including Word and Excel. Knowledge of Cin7 helpful though not essential. ·HND or degree (or equivalent) in Food Science / Technology or similar ·Previous experience working in a similar role ·This is very much a Hands on role This role is commutable from Yeovil, Wincanton, Shepton Mallet, Frome, Castle Cary, Martock, Somerton, Shaftesbury and may suit a candidate that has previously worked as a Technical Manager, Technical Officer, Compliance manager, Quality, Quality Systems, BRC, Food Safety Standards ....Read more...
Council Tax Officer / Revenues & Benefits Officer Lewisham, London Temporary (6 Month Contract – Possibility to Extend) Hours Per Week: 35.00 (Hybrid Role, 40% office-based)We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.Key Requirements:
Recent experience in a revenues environment, with a focus on call centre operations.
Minimum of 2 years recent experience specifically in Council Tax administration.
Familiarity with Enterprise and Academy systems is highly desirable.
Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
Proven ability to handle challenging customers in a call centre environment.
Key Responsibilities:
Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
Uphold trustworthiness and reliability in all aspects of the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Technical Compliance Manager / Compliance Officer Wincanton / Shepton Mallet / Yeovil A303 area £45,000-50,000 My Client, a successful, innovative and expanding food packaging company is looking to recruit a Technical Compliance Manager / Compliance Officer / QMS Manager for their modern site in Somerset. This is a newly created role and one which will be pivotal to the continued growth. Knowledge of BRC, Quality Management Systems QMS and ideally Packaging will be the key requirements for this role as well as a person that is happy working for a family company. This is a Monday - Friday role - Office based although must be happy spend time in the factory . Hours of work ideally 07.30 - 16.30 Mon - Fri. Main job duties will include: ·Production of Company and Customer Specifications ·Internal auditing ·Management of supplier / raw material information ·Responding to QC and production queries ·Writing of systems and procedures to develop best practice within the business and ensure conformity to BRC ·Input and maintenance of data within Company database ·Support and Lead the business with technical queries Technical Compliance Officer Skills / Experience required: ·BRC experience ·QMS experience ·Competent in using Microsoft Office and Outlook, including Word and Excel. Knowledge of Cin7 helpful though not essential. ·HND or degree (or equivalent) in Food Science / Technology or similar ·Previous experience working in a similar role ·This is very much a Hands on role This role is commutable from Yeovil, Wincanton, Shepton Mallet, Frome, Castle Cary, Martock, Somerton, Shaftesbury and may suit a candidate that has previously worked as a Technical Manager, Technical Officer, Compliance manager, Quality, Quality Systems, BRC, Food Safety Standards ....Read more...
Tenancy Management Officer Oxford Temporary Full TimeWe are seeking an experiences and enthusiastic Tenancy Management Officer to join a team in Oxford on a full-time temporary ongoing basis. The Tenancy Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
UK Driving License and Vehicle required
Role Expectations
Provide tenancy and void management of a patch of properties within Oxford, Kidlington and Abingdon
Cover all aspects of tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
Be a first point of contact for tenants and provide excellent customer service
Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
Responsibility for managing housing issues and following relevant policies including safeguarding, welfare concerns and more
Produce reports and statistics when required and maintain accurate, up to date and comprehensive records of action taken
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Sustainment Officer Leatherhead, Surrey Temporary Full TimeWe are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis. The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company’s aims and values, as well as complying with relevant legislature. The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
Experience of managing cases and working with vulnerable individuals/families
Experience liaising with and sign-posting to support agencies and statutory bodies
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement
with serious case reviews
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Manage complex case work referred under the Advice and Support process, both face-to-face and over the phone, with the goal of preventing evictions and ensuring sustained tenancies
Develop and maintain positive relationships with internal staff across Clarion and external agencies, collaborating to create individual action plans for successful tenancy sustainment
An understanding of how to deliver excellent services to a diverse range of customers
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Prepare statements for Court and attend Court where necessary
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Housing Officer Brent, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team in Brent on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hounslow, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hounslow on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Lambeth/Southwark, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Lambeth on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Officer Hackney, London Temporary Full TimeWe are seeking an experienced and enthusiastic Housing Officer to join a team based in Hackney on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the principle point of contact for a local area, estate or patch of residents, and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. Please note this role requires a full enhanced DBS. Requirements
Previous experience working in a similar role, as a Housing Officer is essential
Knowledge of housing legislation, policies, and procedure
Experience of dealing with a complex casework both in person and in writing
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Full Enhanced DBS certificate is required for this role
Role Expectations
Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence
Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase likelihood of sustaining their home
Maintain effective planned schedule of visits and inspections, and identify requirements across the local area
Develop relationships with key internal and external partners, in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
Manage nuisance and anti-social behaviour case work
Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Title – eProcurement Support Officer
Location – Northumberland NE61
Contract – Temp
Hours – 37
Role summary –
This company is looking for an experienced eProcurement Support Officer to join their team. As an eProcurement Support Officer, you will be responsible for providing support to the company's eProcurement system and ensuring its smooth functioning. You will also be responsible for maintaining the system and providing technical support to users.
Key Responsibilities:
Providing technical support to users of the eProcurement system
Maintaining the eProcurement system and ensuring its smooth functioning
Working closely with the procurement team to ensure that the system meets their needs
Identifying and resolving technical issues related to the eProcurement system
Providing training to users on how to use the eProcurement system
Requirements:
At least 2 years of experience in a similar role
Strong technical skills and experience with eProcurement systems
Excellent communication skills and the ability to work well in a team
Strong problem-solving skills and the ability to work well under pressure
Experience with project management and the ability to manage multiple projects simultaneously
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Job Advertisement: Senior Trading Standards Officer
Location: Hackney Trading Standards Section
Salary: Pay Rate £26- £33.38 per hour
Hackney Trading Standards Section is seeking a forward-thinking Senior Trading Standards Officer to join our dynamic team. In this role, you will play a vital role in ensuring compliance with a wide range of Trading Standards Legislation, particularly focusing on counterfeit goods and conducting prosecutions.
Key Responsibilities:
Cover a wide range of Trading Standards functions when necessary, demonstrating flexibility and adaptability.
Work closely with local businesses to ensure compliance with trading standards legislation, promoting a fair trading environment.
Conduct prosecutions and handle cases related to counterfeit goods, ensuring the integrity of the marketplace.
Develop and manage a range of projects aimed at benefiting residents, businesses, and achieving national and local outcomes.
Utilise a creative and modern approach, combining prevention strategies with enforcement actions to protect and empower local residents.
Requirements:
Substantial relevant work experience within a trading standards environment.
Fully conversant with trading standards legislation, with a strong understanding of regulatory requirements.
Confident, self-motivated, and capable of working independently.
Demonstrated ability to manage projects and deliver results in a dynamic environment.
Additional Information: This position offers a competitive PAYE Pay Rate of £26.14 per hour or Umbrella/Ltd Pay Rate of £33.38 per hour.
How to Apply: If you are a proactive and experienced Senior Trading Standards Officer looking for an exciting opportunity to make a difference, please submit your CV and cover letter to Lewis.Ashcroft@servicercare.org.uk. For inquiries, please contact Lewis on 01772 208962....Read more...
Tudor Employment are recruiting a Debt Recovery Officer for our client based in Stafford.This is a full-time temporary position.Are you the right person for this role? Key attributes of the Debt Recovery Officer are:
Two years of experience working in a financial functionThorough understanding of Local Authority services and financesSound knowledge of debt recovery processes and proceduresExperience of processing transactions in the authority’s systemsExperience of producing accurate financial statements, reconciliations and management information, ensuring adherence to financial regulationsExperience of dealing with varied portfolios of debt and customer typesExcellent numeracy and literacy skills.Able to work within clear frameworks of processes and procedures, adhering to financial regulationsDemonstrate ability to retrieve and manipulate financial information for the production of statistics and reports
Qualifications:AAT member, or appropriate Level 3 qualification (or equivalent experience) or CCAB traineeWhat will I be doing? Key duties of the Debt Recovery Officer Assistant will include:
Provide full debt recovery service to business units and for schools within the guidelines set in the Credit Management StrategyProvide specialist support and advice to schools and business unitsMaintenance of customer and transactional income records within the council’s financial systemsResponding to all correspondence and enquiries from customersReferral of debt when appropriate to Legal Services following the Legal Referral ProtocolLiaison with business managers in relation to write off approval for irrecoverable debtTo monitor and advise on the level of the bad debt provision for responsible service areasInvestigation of credit balances and initiation of refunds where these are identified as being dueUndertaking the cash receipting roles of the Debt Recovery Officers (Cash receipting) when requiredUndertake other duties appropriate to this role as directed
What are the hours of work?This is a full-time vacancy, working Monday-Friday 9AM-5PM.What is the rate of pay?£11.44 per hour.How do I apply?In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEASCCDRO/18Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
