· Acting as a point of contact between customers and the company
· Discussing terms of sales and agreements and closing sales with customers
· Gathering market and customer information to satisfy the customer needs
· Responding to customer queries and resolving their objections to get them to make a purchase
· Inspecting vehicle inventories and the quality of the product on display
· Providing customers with detailed and accurate quotations and cost calculations
· Showcasing the pitch to its full potentialTraining:Working towards a Level 4 Sales Executive apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:Sales Advisor, Senior Sales Advisor. Brand SpecialistEmployer Description:We are a multi franchise car showroom, selling Mazda, Isuzu and Subaru from our premises in Coventry.
We sell new and used vehicles, we offer after sales services to all our customers including MOT'sWorking Hours :5 day shift pattern including weekends on rota
Monday - Saturday 8.30am-5.30pm
Sunday 10am-4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Role
Customer Service Advisor - Wigan
£23,795.20 Per Annum | 40 Hours per Week | Flexible Shifts (08:00 20:00)
Are you a natural problem solver with a passion for delivering exceptional customer experiences?
If so, wed love to hear from you!
Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. Youll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.
Why Join Us?
- A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
- Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
- Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.
What You'll Be Doing:
- Providing outstanding service to customers over the phone, email, and live webchat.
- Offering tailored solutions to create seamless customer experiences.
- Staying informed about our services to offer natural, confident advice.
- Assisting with customer issues and keeping communication smooth and effective.
What You'll Bring:
- Excellent communication and teamwork skills.
- The ability to stay calm and work efficiently under pressure.
- Strong time management, reliability, and a positive "can-do" attitude.
- A safety-first mindset and passion for problem-solving.
What We Offer:
- Competitive Salary: £23,795.20 per annum
- Flexible Work Schedule: 40 hours across 5 out of 7 days (including weekends)
- Comprehensive Training & Career Development
- Monthly Free Lunch & Employee Discounts
- Company Pension Scheme
Ready to Join a Company That Invests in You?
Were focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If youre driven by a passion for customer service and want to work for a company that truly values its people APPLY NOW!
We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.....Read more...
A leading provider of industrial equipment is looking for a Sales Representative to drive contract renewals. If you have a strong sales background and thrive in a customer-focused environment, this role is for you
Key Responsibilities:
Re-establish relationships with previous clients and proactively engage with competitor accounts to win new business.
Build strong relationships to understand customer needs, industry challenges, and position yourself as a trusted advisor.
Maintain and grow contract accounts by identifying evolving customer needs and expanding contract scope year over year.
Manage and divert incoming service calls to ensure prompt and professional responses.
Key Responsibilities:
School qualification or office-based apprenticeship (additional business training preferred).
Four years in sales, preferably in industrial equipment, engineering, or B2B services.
Strong relationship-building, negotiation, and contract management skills.
....Read more...
A leading provider of industrial equipment is looking for a Sales Representative to drive contract renewals. If you have a strong sales background and thrive in a customer-focused environment, this role is for you
Key Responsibilities:
Re-establish relationships with previous clients and proactively engage with competitor accounts to win new business.
Build strong relationships to understand customer needs, industry challenges, and position yourself as a trusted advisor.
Maintain and grow contract accounts by identifying evolving customer needs and expanding contract scope year over year.
Manage and divert incoming service calls to ensure prompt and professional responses.
Key Responsibilities:
School qualification or office-based apprenticeship (additional business training preferred).
Four years in sales, preferably in industrial equipment, engineering, or B2B services.
Strong relationship-building, negotiation, and contract management skills.....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core
elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Bristol Street Motors are currently seeking a Customer Service Apprentice to join their dealership. This is an exciting reception-based role,
working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term
career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve
formal qualifications through extensive product training as well as building up confidence and gaining valuable work
experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times General ad hoc duties as and when required
Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:Bristol Street Motors has grown to become a national brand recognised for its honesty, integrity and quality of customer service for over 100 years. Representing 15 of the world's major manufacturers, Bristol Street Motors offers new cars, ex demonstrator cars, used cars, electric cars, new vans and used commercial vehicles from Citroen, CUPRA, Dacia, Ford, Hyundai, Mazda, MG, Nissan, Peugeot, Renault, SEAT, SKODA, and Vauxhall.
Our dealership teams are on hand to offer the highest standards in sales and aftercare for new cars, used cars and commercial vehicles operating throughout our local dealerships across England. We have a range of aftercare services to choose from including car servicing and MOT.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunchSkills: Communication skills,Attention to detail,Customer care skills,Team working....Read more...
Sales Executive / International Property AwardsJob Type: Full Time, PermanentLocation: Chelmsford, EssexWorking Hours: Monday - FridaySalary: 1st Year OTE £32,000Benefits:
Basic salary £24,000 - £26,000Uncapped commission.Realistic OTE:
Year 1: £32,000 +Year 2: £35,000 +Year 3: £40,000 +
Join a long-standing company looking to grow rapidly.Opportunities for International Travel.On-site ParkingConvenient City Centre Location with great travel links.Monthly Incentives.Monday – Friday working schedule.
International Property Media is currently hiring Property Awards Sales Executives to work in our Chelmsford, Essex and Newcastle locations on a salary plus uncapped commission basis.We’re inviting confident professionals with excellent communication skills to be part of an exciting sales environment that supports and rewards the global property industry. Business Overview:International Property Media is a globally active organisation established since 1989, operating across the following fields: The International Property Awards, International Events and Luxury Magazine Publishing.The Property Awards is the world's largest and most prestigious programme recognising excellence in the property industry with huge brand awareness and customer satisfaction worldwide. Our sales and business activities stretch across the world, and have included the creation and operation of highly esteemed events in Bangkok, Kuala Lumpur, Toronto, Dubai, Shanghai and London.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.The Opportunity – Sales Executive / Client Services Advisor:
Join a competitive and expanding sales team where your skills will be recognised and rewarded.Build strong and lasting rapport with our prestigious client base.Gain experience selling multiple products including Awards Entries, Print Media & Digital Media.Work with leading companies in the world of Architecture, Interior Design, Property Development & Real Estate Agents.You will be fully trained in order to develop your knowledge and understanding across our product range.Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Support the Customer Services department in general.
Role Responsibilities – Sales Executive / Client Services Advisor:
You will be speaking to international prospects, introducing the International Property Awards, encouraging them to enter their projects and represent their region.You will be researching potential new prospects as well as following up on existing leads.Build up your pipeline with successful clients that can be approached for a wide range of other products, including Awards presentations, events, advertising in winner publications and our magazine International Property & Travel.You will build and manage your client base and have the chance to reapproach them for following yearly cycles of The International Property Awards.
Requirements – Sales Executive / Client Services Advisor:
A background in sales is preferable, however we also acknowledge and embrace candidates with an eagerness to learn and a desire to succeed.Target driven and self-motivated.Excellent Communication Skills are a must - good telephone manner and strong spoken and written English skills.Due to the international nature of the business, flexibility is required with working hours to accommodate different time zones.Additional languages are useful but not essential.....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Bristol Street Motors was established from a single motor retail dealership in Bristol Street, Birmingham. Now, Bristol Street Motors operate under the Vertu Motors Group and has grown to become a national brand recognised for its honesty, integrity and quality customer service.
Serving England from our local dealerships, we represent 15 of the world's major manufacturers; Citroen, CUPRA, Dacia, DS, Ford, Hyundai, Mazda, MG, Nissan, Peugeot, Renault, SEAT, SKODA, Toyota, and Vauxhall as well as offering a wide variety of quality assured used cars across a range of the best-known car franchises.
Our dealership teams are on hand to offer the highest standards in sales and aftercare for new cars, used cars and commercial vehicles. We have a range of aftercare services to choose from including car servicing, MOT, seasonal health checks and accident repairs.
Our quality customer service has led us from strength to strength, allowing us to retain our place as one of the largest motor retailers in England whilst building on our reputation as one of the country's most trusted new and used dealership groups.Working Hours :Monday - Friday: 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITSDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23,795 Basic SalaryPerformance Bonus after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITS....Read more...
Client services support administrator Melksham Manufacturing Export Salary negotiable Permanent role Hours 8.30 - 5pm (37.5 hours) My client is looking to recruit a Client services support administrator to work at their modern site in Melksham. The successful Client services support administrator will be working as part of a small team supporting the International sales managers ensuring excellent service levels are met. Key Responsibilities will include: ·Order Processing - entering orders accurately onto my clients CRM and liaising with shipping and the warehouse to ensure the whole order process runs smoothly ·Client services - Initial contact for all visitors, deliveries, answering phones, handling general enquiries ·Supplier & Products -Ensuring all product information is maintained and updated (product codes, suppliers, packing specs, supplier pricelists) Key skills required for the role: - Previous Administration experience ideally in a manufacturing environment - Excellent communication and attention to detail - Excellent IT skills , ideally ERP experience or similar - Export / Shipping Knowledge helpful but not essential - Supplier contact experience Benefits for the role include Pension (4% matched), Life cover 2 times, Holidays 22 days increases by one day each year of service up to 25 plus bank holidays This role would suit a person that has previously worked as sales support coordinator, administrator, customer service advisor, client service administrator, account coordinator, account administrator, client support, shipping, export role and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial EstateFor the successful Customer Service Executive client is offering:
£24,683.75 per annumMonday - Friday - Either; 8:45 am -5:15 pm / 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)Permanent role with a reputable company Training and development opportunities Free parking on-siteIncrease in pay after 2 years services
The role – Customer Service Executive
Handling incoming calls ensuring KPIs are met Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectivelyTo answer technical questionsInputting orders on the same day as they're received To provide support with order entry and returnsAccurate data entry
What our client is looking for in a Customer Service Executive:
Must possess an excellent telephone manner - ESSENTIAL Previous customer service experience working in an office environment - ESSENTIAL Experience in dealing with customersBasic computer skillsMust be able to work effectively as part of a team
Key skills or similar Job titles: Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant Commutable From: Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April) (Plus an £0.50 per hour, store specific location allowance)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
The successful candidate will provide administration support to the partners and colleagues of the firm and work towards their Level 3 Apprenticeship standard in Business Administration.
Key Responsibilities will include:
Answer the telephones, take messages and deal with client enquiries
Prepare letters, respond to e-mails and post duties
Diary management and meet & greet clients in a professional manner
Input client information into a bespoke database programme and update as required
Prepare documentation and reports for client meetings
Prepare marketing material, mail-outs and follow-up activity
Develop an in-depth knowledge of the financial services offered by the company
Use and maintain office equipment
Extra responsibilities will be added as the Apprentice develops
Training:Level 3 Business Administrator Apprenticeship Standard:
This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off the job training in the workplace. You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside weekly college attendance.
Where a business administrator has not already achieved Level 2 English and Maths (or equivalent), they must do so before taking the end-point assessment.
After approximately 18 months you will be entered to undertake an End Point Assessment, to complete your apprenticeship.Training Outcome:
On completion of the programme, the apprentice will have the opportunity to obtain permanent employment and further training to enhance their skills and increase responsibilities.
Employer Description:Lawrence Neil Wealth Management is a well- established company with offices based in both Scarborough and Knaresborough.
The company provides investment and wealth management services to a large portfolio of high-end clients.
Please take a look at their website for further information.Working Hours :Monday to Thursday, 08:30 - 17:30.
Friday - off.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Team working....Read more...
The successful candidate will provide administration support to the partners and colleagues of the firm and work towards their Level 3 Apprenticeship standard in Business Administration.
Key Responsibilities will include:
Answer the telephones, take messages and deal with client enquiries
Prepare letters, respond to e-mails and post duties
Diary management and meet and greet clients in a professional manner
Input client information into a bespoke database programme and update as required
Prepare documentation and reports for client meetings
Prepare marketing material, mail-outs and follow-up activity
Develop an in-depth knowledge of the financial services offered by the company
Use and maintain office equipment
Extra responsibilities will be added as the Apprentice develops
Training:Level 3 Business Administrator Apprenticeship Standard:
This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off-the-job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning and Development Advisor alongside weekly college attendance
Where a business administrator has not already achieved Level 2 English and maths (or equivalent), they must do so before taking the end-point assessment
After approximately 18 months, you will be entered to undertake an End Point Assessment, to complete your Apprenticeship
Training Outcome:On completion of the programme, the apprentice will have the opportunity to obtain permanent employment and further training to enhance their skills and increase responsibilities.Employer Description:Lawrence Neil Wealth Management is a well- established company with offices based in both Scarborough and Knaresborough.
The company provides investment and wealth management services to a large portfolio of high-end clients.
Please take a look at their website for further information.Working Hours :Monday - Thursday 8.30am - 5.30pm.
Friday - OFF.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Team working....Read more...
The role will
Support the HR Team with administrative tasks
Keep HR records up-to-date and accurate
Monitor the recruitment and general HR mailboxes
Respond to relevant HR queries received
Assisting managers with recruiting new colleagues
Organise and manage meeting bookings
Produce and circulate staff information
Assist with HR and organisational meetings
Aid the resolution of routine HR matters
Assist with the organisation of mandatory staff training
Periodical compliance checks for staff
Training:Apprentices will typically attend York College on a day release (half day of lessons and half day of self-directed study) for the first 15 months of this apprenticeship programme. This will be followed by support and preparation for End Point Assessment (EPA). Apprentices have 3 months to complete their EPA
During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.Training Outcome:This will give the apprentice a clear route into the HR function at many companies, levelled at either an Administrator or Assistant level.
Completion of the apprenticeship can then progress into CIPD qualifications to help the career progress to Advisor, Business Partner and other senior HR roles.Employer Description:Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.
Incorporated in 2015, building on the strengths of individual member practices, it delivers primary health care services in the North of England, caring for over 250,000 people. The 300-strong team across multiple individual practices allows it to share resources, expertise and services, working as a single entity to tender for services and improve the way services are delivered.Working Hours :Monday to Friday 9:00- 5:00 (7:30 per day), with a 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
As a Call Handler Apprentice, you will:
Answer inbound calls – assist customers with their inquiries in a friendly and professional manner
Handle queries and provide information – ensure customers receive accurate and helpful responses
Use company systems – log calls, update records, and manage customer details
Work with colleagues – collaborate with different departments to resolve issues efficiently
Develop key communication skills – learn how to handle calls confidently and professionally
This is a fantastic opportunity to gain valuable experience, recognized qualifications, and start a rewarding career in customer service. Apply todayTraining:As part of this apprenticeship, you will receive comprehensive training to develop your skills and confidence as a Call Handler. Your training will include:
On-the-job learning – gain hands-on experience by handling real customer interactions with support from experienced colleagues
Mentoring and coaching – receive guidance from industry professionals to help you grow and succeed
Structured training sessions – develop key communication, problem-solving, and customer service skills
Use of company systems and processes – learn how to efficiently manage customer inquiries and log information
Customer Service Practitioner Level 2 qualification – gain a nationally recognized certification to boost your career prospects
You'll earn while you learn, gaining valuable experience and qualifications that will set you up for success in the customer service industry
All apprenticeship training will be delivered remotely
Training Outcome:After completing the Customer Service Practitioner Level 2 apprenticeship, you can progress into various roles, including:
Customer Service Advisor – handle customer inquiries with more responsibility
Senior Customer Service Representative – take on leadership tasks and mentor new staff
Team Leader or Supervisor – manage a team and oversee daily operations
Account Manager – build relationships with key clients and manage their needs
Further training opportunities – advance to Customer Service Specialist Level 3 or other professional qualifications
Employer Description:All Service 4U Limited is a comprehensive property maintenance company based in East Barnet, London, offering a wide range of services to both residential and commercial clients. Established in 2011, the company has built a reputation for professionalism and reliability.Working Hours :Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am - 10pm, working days TBCSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April) (Plus an £0.54 per hour, store specific location allowance)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :36.75 hours per week, on a shift pattern basis, Monday - Sunday between 7:00am - 10:00pm, exact shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Team Working,Organisation Skills....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service- practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares.
In 2009 we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.Working Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service- practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares.
In 2009 we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.Working Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
With the regular supervision and guidance of the Park-Keeper, the successful apprentice will:
Be responsible for the horticultural maintenance and upkeep of the flower beds on site with options to add their own input and ideas
To assist in a variety of other jobs in the park and other areas maintained by the council, including litter picking, hand mowing, strimming, hedge cutting and the possibility of tractor driving.
The apprentice must ensure that the work carried out is to a high standard in accordance with the council’s expectations and must be committed to the community for the benefit of the residents and visitors
Be confident and ready to answer questions from the general public
Must be prepared to work outdoors in all weathers
Training:The apprenticeship is delivered from Bicton College, in the form of block weeks. The apprentice will spend their working time with the employer, and roughly every 6 weeks they will spend a full week at Bicton College. Accommodation is available on site.
You will be working towards a Level 2 Horticulture/Landscape Construction Operative Apprenticeship Standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.Training Outcome:Potential to progress to Level 3 Horticulture and Landscape Supervisor apprenticeship. Employer Description:Okehampton Town Council provides a variety of services and facilities within the town, many of which are recreational. These include:
- BMX/Pump track
- Skatepark
- Woodland
- Meadow
- Playing fields and play equipment
- Putting green
- Ponds
- Simmons Park – AWorking Hours :Monday to Thursday 8am to 4.30pm.
Friday 8am to 1pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Tact and Diplomacy,Willing to work in all weather,Self-motivated,Can-do attitude,Punctuality....Read more...
