As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April) (Plus an £0.54 per hour, store specific location allowance)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :36.75 hours per week, on a shift pattern basis, Monday - Sunday between 7:00am - 10:00pm, exact shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Team Working,Organisation Skills....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
This is a 12 month fixed term contract.
Optical Assistant - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Assistant – Requirements
Previous experience of working as an Optical Assistant or Glazing Technician
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Assistant– Package
Fixed term contract for 12 months
Working 37.5 hours a week
Hybrid working – 2 days in the office, 3 days from home (after 3 month probation)
Working 5 days a week with limited weekend work – 9am to 5pm
Roughly 1 in 4 Sats, and 1 in 18 Sundays required with time off in lieu
Salary - £23,400 (£12.00 per hour) - Will increase in April TBC
33 days leave
Parking on site
Quarterly bonus 5-7%
Share save scheme
EAP
Cycle to work scheme
Health cash plan
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To avoid missing out on this role please follow the ‘Apply now’ link and we will be in touch to arrange a conversation as soon as possible.
....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service- practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares.
In 2009 we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.Working Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
With the regular supervision and guidance of the Park-Keeper, the successful apprentice will:
Be responsible for the horticultural maintenance and upkeep of the flower beds on site with options to add their own input and ideas
To assist in a variety of other jobs in the park and other areas maintained by the council, including litter picking, hand mowing, strimming, hedge cutting and the possibility of tractor driving.
The apprentice must ensure that the work carried out is to a high standard in accordance with the council’s expectations and must be committed to the community for the benefit of the residents and visitors
Be confident and ready to answer questions from the general public
Must be prepared to work outdoors in all weathers
Training:The apprenticeship is delivered from Bicton College, in the form of block weeks. The apprentice will spend their working time with the employer, and roughly every 6 weeks they will spend a full week at Bicton College. Accommodation is available on site.
You will be working towards a Level 2 Horticulture/Landscape Construction Operative Apprenticeship Standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.Training Outcome:Potential to progress to Level 3 Horticulture and Landscape Supervisor apprenticeship. Employer Description:Okehampton Town Council provides a variety of services and facilities within the town, many of which are recreational. These include:
- BMX/Pump track
- Skatepark
- Woodland
- Meadow
- Playing fields and play equipment
- Putting green
- Ponds
- Simmons Park – AWorking Hours :Monday to Thursday 8am to 4.30pm.
Friday 8am to 1pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Tact and Diplomacy,Willing to work in all weather,Self-motivated,Can-do attitude,Punctuality....Read more...
Telemarketing Executive
Coventry
£27,000 - £30,000 Basic +( OTE £32’000) + Company Bonus + Training + Company Van + Sick Pay + Bonus + Flexi Time + Pension + No Weekend Work “IMMEDIATE START
Step into this Telemarketing Executive position and work for a secure company for the long term. Working in a family feel business that can offer you stability and longevity within a recession proof industry. Join a stable, long term career in a friendly and supportive work environment
This established business is now recruiting a Telemarketing Executive due to growth. If you have good customer service / sales experience and want to be appreciated for your hard work then hit apply now! Work with good people in an interesting role for a great company recognised in the industry as leaders.Your Role As A Telemarketing Executive Will Include:
* Finding New Potential Clients* Working With The Sales Team* Outbound Calling / Emailing* Office Based Role As A Telemarketing Executive You Will Need To Have:
* Prior Sales / Customer Service Experience
* Confident Using IT Packages / CRM’s
* Commutable To Leamington SpaIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Telemarketing Executive, Telemarketing, Telesales, Sales, Customer Service Advisor, Internal Sales Engineer, New Business, Business Development, Recruitment Consultant, Account Manager, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
Sales Consultant
Coventry
£27,000 - £30,000 Basic +( OTE £32’000) + Company Bonus + Training + Sick Pay + Bonus + Flexi Time + Pension + No Weekend Work “IMMEDIATE START
Step into this Sales Consultant position and work for a secure company for the long term. Working in a family feel business that can offer you stability and longevity within a recession proof industry. Join a stable, long term career in a friendly and supportive work environment
This established business is now recruiting a Sales Consultantdue to growth. If you have good customer service / sales experience and want to be appreciated for your hard work then hit apply now! Work with good people in an interesting role for a great company recognised in the industry as leaders.Your Role As A Sales Consultant Will Include:
* Finding New Potential Clients
* Working With The Sales Team
* Outbound Calling / Emailing
* Office Based RoleAs A Sales Consultant You Will Need To Have:
* Prior Sales / Customer Service Experience
* Confident Using IT Packages / CRM’s
* Commutable To Leamington SpaIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Sales Consultant, Telemarketing Executive, Telemarketing, Telesales, Sales, Customer Service Advisor, Internal Sales Engineer, New Business, Business Development, Recruitment Consultant, Account Manager, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
Compliance Manager
£38,000pa-45,000pa DOE
Commutable to Kings Hill
Monday to Friday (40hrs/wk - no weekends!)
KHR is currently working with a fantastic specialist business who are looking for a Compliance Manager to join their team. This role would suit an experienced, NEBOSH-certified Health & Safety Advisor looking to make the next step in their career.
Position Overview
Compliance Manager is a crucial role that plays a vital part in ensuring that the business remains fully compliant in line with ISO 9001, 14001 and industry standards. You will be preparing and conducting audits, creating reports, carrying out risk assessments, providing H&S advice, and holding stakeholder meetings.
Duties include:
- Ensuring the business is fully compliant with current regulations and industry standards, monitoring predicted changes and implementing recommendations as required
- Prepare, conduct, and report on audits and inspections throughout the business, including on-site installations, sales processes, and customer care
- Complete and record risk assessments for various aspects of installation and be on-site for high-difficulty installations
- Provide day-to-day advice on health, safety, and environmental aspects of the business
- Deliver reports on compliance adherence to Directors and Stakeholders, raising concerns and recommendations as necessary
- Assist the manufacturing team with Research and Development documentation and conduct necessary research into products and regulations
- Monitor company accreditations, maintain compliance, and ensure customers receive high-quality services and products
Candidate Profile:
- ISO 9001 & 14001 auditing and implementation experience
- NEBOSH-certified
- Understanding of Building regulations and compliance
- Strong analytical skills
- Excellent written and communication skills
- Full UK driving licence
Benefits include:
- 23 days Annual leave (excl. BH and includes Xmas Shutdown)
- Enhanced annual leave with length of service
- Nest Pensions
- Healthcare Benefits (after 6-month probationary period)
- Enhanced mat/pat leave
- Company Wellbeing Days
- Room for flexibility, some remote working
They are looking to hire immediately, so apply today!
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
My client is a highly respected law firm with offices across the North and deep roots in Lancashire. Known for genuine advice and exceptional outcomes, this firm offers a collaborative and supportive environment where people thrive. Recognized as a Legal 500 Top Tier Firm, a Chambers & Partners Leading Firm, and awarded UK Employer of the Year: Silver (250+) at the Investors in People Awards 2024, theyre committed to professional growth and teamwork.
If youre looking for a firm that values authenticity, excellence, and unity, this is an opportunity you dont want to miss. Lets talk about how you can be part of their success.
The Role
Paralegal Insurance (Motor Claims)
My client is looking for a Paralegal to join our Insurance (Motor Claims) team at their Manchester office.
This is a fantastic opportunity for a Legal Assistant/Paralegal looking for a new challenge to join their award-winning Insurance team, to progress their career and bring their skills and knowledge to a collaborative and professional team. Whilst the role will be working to the fast-paced, customer focused and high standards of a law firm, the role will also provide a sustainable work-life balance and relate to the regional area in which it is based.
The successful person for this role will deal with their own case load of defendant insurance motor claims varying from small claims and fast track RTAs.
As a key member of the team, you will be responsible for achieving successful outcomes such as:
- Provide effective and efficient support to Advisors through chargeable (legal based) work that contributes to the delivery and completion of services for clients (e.g. obtaining and reviewing evidence and statements, taking witness statements, preparing for court, collation of legal bundles).
- Ensure timely and efficient day-to-day progress of matters, prioritising work, monitoring deadlines and actions needed and keeping clients informed.
- Drafting and preparing legal documents that require further knowledge, consideration and input based on analysis and understanding of information gathered.
- Providing legal advice, under the supervision of a qualified advisor, that resolves queries and advances clients instructions and cases.
- Assessing and understanding client queries and file notes to identify actions and advice required and manage and guide the progression of a client file.
- Attend external meetings and events including but not limited to hearings, court appearances, client meetings and networking events.
- Maintain, monitor and update the appropriate systems and documents with client and case information, data and file notes.
- Carry out and deliver accurate and up-to-date legal research.
- Write original high-quality articles and reports for internal and external publication.
- Manage regular and up-to-date communications with clients and stakeholders, answering queries, managing expectations (including costs), providing updates and effectively chasing responses required and escalating appropriately.
The Person
We will be progressing applicants to the next stage based on their demonstrated knowledge, experience, and skills in:
- hold CILEX qualification/Law Degree (or equivalent);
- hold the LPC/SQE (desirable but not essential);
- previous paralegal experience is essential;
- previous experience within motor claims, small claims/fast track RTA claims is essential;
- previous experience of defending insurance claims is desirable;
- aligns with the Firms values;
- have excellent attention to detail and organisational skills;
- have the ability to work as part of a team;
- have strong commercial awareness;
- have proven competence in their IT skills (Outlook, Word, and other systems experience);
- have good communication skills, both written and verbal;
- have an interest in long term development/progression in the department.
The Benefits
They are dedicated to supporting our people and offer a range of benefits, including:
- 33 days annual leave, including bank holidays
- Annual leave purchase scheme (Subject to T&Cs)
- Celebration leave
- Ongoing professional development
- Progression opportunities
- Company pension
- Profit share scheme
- Long service awards
- Subsidised tuck shops
- Health care benefits (Health Cash Back Plan and Mental Health Counselling Services)
- BUPA (Solicitor positions only, for self, not dependants)
- Retailer and gym membership discounts
- Recruitment and legal department referrals (Subject to T&Cs)
- Annual Events
This is a full-time role working 36.25 hours per week, Monday- Friday, 9am until 5pm.
Please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357....Read more...
