Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon – FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark. You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.Job Role –
Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.
Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.
Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.
Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.
Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.
Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.
Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.
Participate in multi-disciplinary projects as required, providing regular feedback on progress.
Ideal Candidate:
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £20.00 - £22.00 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
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Council Tax Officer / Revenues & Benefits Officer Lewisham, London Temporary (6 Month Contract – Possibility to Extend) Hours Per Week: 35.00 (Hybrid Role, 40% office-based)We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.Key Requirements:
Recent experience in a revenues environment, with a focus on call centre operations.
Minimum of 2 years recent experience specifically in Council Tax administration.
Familiarity with Enterprise and Academy systems is highly desirable.
Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
Proven ability to handle challenging customers in a call centre environment.
Key Responsibilities:
Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
Uphold trustworthiness and reliability in all aspects of the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London. You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role –
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: –
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.....Read more...
Temporary Accommodation Placement Officer Greenwich 3 Month Contract 35 Hours p/w A South London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to provide a quality administration service to the team of temporary accommodation officers and the manager.The Role The key focus of the Temporary Accommodation Placement Officer role is providing administrative and customer support to the Temporary Accommodation Team, undertaking sign-up procedures for applicants entering temporary accommodation, and processing invoices for emergency accommodation. The role is extremely varied; you will work with four other officers. You will need to be quick thinking, discreet and very flexible to meet changing priorities and deadlines. You will also be required to carry out tenancy sign-ups for our Clients on a daily basis. In order to meet service requirements this will require you to stay late on occasion when required with little or no notice. Duties will include general administration, creating and terminating tenancies, a high volume of phone calls.The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have experience in a variety of administration duties, be computer literate and willing to learn new I.T skills. A good working knowledge MS Excel is required. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 3 months.Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Council Tax Collection Officer (Revenue and Benefits) Exeter Remote, Full Time, 37 hours a week Temporary – 3 Month ContractAre you passionate about helping customers navigate financial challenges while maximizing revenue for the organisation? We are currently seeking a Council Tax Collection Officer to join our team in Exeter. This role offers an opportunity to make a meaningful impact on our community through effective debt recovery and customer support.As a Council Tax Collection Officer, you will play a vital role in collecting council tax, addressing queries from customers in arrears, and initiating appropriate recovery actions. Your focus will be on protecting and maximizing the council's income while supporting customers in finding sustainable solutions to meet their debts.Main Duties & Responsibilities:
Monitor and control customer accounts in arrears, ensuring recovery actions comply with regulatory requirements.
Understand each customer's overall debt and negotiate suitable payment arrangements.
Provide advice and support to customers in financial hardship, exploring sustainable solutions and initiating income and expenditure analysis.
Proactively contact customers in the early stages of arrears to prevent debt escalation.
Collaborate with internal departments and external agencies to facilitate debt recovery and support services.
Undertake administrative tasks associated with the team, including record-keeping and case management.
Provide feedback and ideas for improving team performance and customer service delivery.
Person Specification:
Essential: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial equivalent experience.
Adequate experience in a high-pressure income recovery and customer-focused environment.
Good knowledge of local authority policies, financial solutions, and legal processes related to debt collection.
Excellent communication and negotiation skills, with the ability to handle challenging situations.
Flexible, reliable team player with a positive attitude and emotional resilience.
Ability to work accurately under pressure and handle sensitive information with integrity.
Ability to apply a one view of debt principle within customer service delivery.
Flexibility to changing demands and off-site visiting roles, including attendance at Magistrates’ court.
Independent decision-making skills and a proactive approach to debt recovery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Temporary Accommodation Officer Lambeth 6 Month Contract 35 Hours p/w Shift Rota A London Borough Council is recruiting for an experienced Temporary Accommodation Officer be responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation.The Role The key focus of the Temporary Accommodation Officer role is to lead on temporary accommodation complaints and members enquiries whilst liaising with managing agents and internal colleagues to ensure suitability and quality of temporary accommodation, providing an excellent customer service to residents. This will include the following tasks and responsibilities:
Allocate various temporary accommodation units, including emergency accommodation, efficiently and economically to achieve optimal use.
Minimize inappropriate use of shared accommodation for families, track and monitor all clients, and facilitate their transition out of temporary accommodation.
Conduct visits to ensure property standards at various accommodation types, promptly addressing breaches of license or disrepair.
Manage day-to-day relationships with emergency accommodation providers, monitor performance, and provide advice for effective use of temporary accommodation.
Provide timely management information, data, and detailed reports to assist in monitoring and supplying the temporary accommodation portfolio.
The Candidate To be considered for this Temporary Accommodation Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this roleThe Contract This is a temporary Temporary Accommodation Officer role, working 35 hours per week. The contract is for an initial 6 months.Referral Bonus If this Temporary Accommodation Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Temporary Accommodation Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Temporary Accommodation Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Mobile Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - £13.15 per hour | £29,061.50 per annum, PLUS daily mobile allowance.
Looking for moped riders
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours. 42.5 hours per week. 5 days out of seven. 8.5 hour shifts. Mon-Sun. As per rota.
We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.....Read more...
Benefit Assessment Officer Waltham Forest Temporary Full TimeWe are seeking a dedicated and skilled Benefit Assessment Officer to join a team based in Waltham Forest on a full time temporary ongoing basis. The Benefit Assessment Officer will be responsible for conducting adult financial assessments, determining individuals' contributions towards their care, and providing advice on entitlements to benefits, as well as dealing with customer’s enquiries, and delivering excellent customer care. Requirements
Previous experience working in a similar role
Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
Experience in conducting adult social care financial assessments
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Experience in using Mosaic system is preferable
Role Expectations
Advise customers, promote the use of available and relevant Benefits, and promote application
Conduct adult social care financial assessments
Gather financial details and expenditure
Provide advice on entitlements to benefits
Manage inquiries via phone and in writing
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
Develop working relationships with colleagues, as well as key partners
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Neighbourhood Housing Officer
Location: Lambeth, LondonType: Temporary - 6 month contractHours: Full time, 35 hours a weekStart Date: 13/05/2024
Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting opportunity for you!
About the Role:
As a Neighbourhood Housing Officer, you will play a crucial role in delivering an integrated housing service to tenants and leasehold customers. Working closely with other teams, councillors, and Tenants & Residents Associations, you will contribute to the creation of sustainable tenancies within sustainable communities.
Key Responsibilities:
Provide proactive and customer-focused housing management services across a designated area.
Ensure the organisation fulfills its legal and contractual obligations to tenants and leaseholders.
Act as a regular and visible presence on estates, ensuring safety and maintenance standards are met.
Provide advice, information, and reports on any housing management matter.
Support the Neighbourhood Housing Team in delivering the Vulnerable Residents Offer.
Requirements:
Experience in housing management or a related field.
Strong customer service skills and a proactive approach to problem-solving.
Excellent communication and interpersonal skills.
Ability to work collaboratively with diverse teams and stakeholders.
Knowledge of relevant housing legislation and policies is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Position: Senior Trading Standards Officer
Service Area: Environment and Neighbourhood, Community Safety and Enforcement, Regulatory Services, Commercial Environmental Health and Trading Standards
Hackney Trading Standards Section is seeking a diligent and experienced Senior Trading Standards Officer to join our team. As a Senior Trading Standards Officer, you will play a vital role in enforcing legislation to protect consumers and businesses, ensuring a safe and fair trading environment within our community.
Role Purpose:
Undertake the enforcement of all legislation and duties delegated to the service by the Council, both civil and criminal, including Weights and Measures.
Protect consumers and businesses by ensuring compliance with trading standards legislation, handling service requests, providing business advice, and conducting inspections and investigations.
Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required.
Main Responsibilities:
Provide comprehensive advice, guidance, and information to service users and stakeholders on all aspects of the team’s service delivery.
Respond to complaints about consumer safety, counterfeit goods, product labeling, weights and measures, and under-age sales.
Undertake risk analysis and risk-based inspections of commercial premises, dealing appropriately with non-compliance.
Conduct test purchases, take samples, and carry out screen tests within established guidelines.
Manage personal caseload, including complex enforcement cases, effectively.
Act as a resource of experience and knowledge, demonstrating expert-level competencies in various project areas.
Prepare prosecution reports and attend court proceedings to deliver evidence if statutory action is taken for non-compliance.
Maintain contacts with partner enforcement agencies and contribute to joint initiatives across Council services and with other agencies.
Utilize IT systems for research and investigations, ensuring the security of resources.
Knowledge, Qualifications, Skills, and Experience:
Proven experience as a Trading Standards Officer, with competency in trading standards and consumer protection work.
Diploma in Trading Standards or equivalent qualifications to legally fulfill the role.
Experience managing and investigating casework with limited supervision.
Full working knowledge of relevant legislation, powers, and procedures.
Ability to analyze data, prepare reports, and recommend enforcement actions.
Political awareness and ability to work with elected representatives.
Excellent customer care skills and understanding of local government services.
Ability to work effectively in collaboration with multiple stakeholders.
Continuous Professional Development (CPD) and training in relevant areas.
Additional Information:
The salary for this position ranges from £21.67 to £27 per hour.
This role involves occasional unsocial hours working, including evenings and weekends, to meet service objectives.
The successful candidate will be responsible for managing a personal caseload, conducting risk-based inspections, and delivering enforcement actions as required.
If you have the required experience and skills to excel in this role, please submit your application including your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk ....Read more...
Civil Enforcement Officer - Sandwell - Full Time; 42.5 hours per week - £27,492.40 per annum
Do you enjoy working outside? Do you have a Full Clean UK Driving licence? Do you have customer service experience?
If the answer is "YES" then keep reading!
We have new openings for someone who:
- Wants to have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- as interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the Sandwell area - enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.
What will you do?
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- Advise customers and members of the public on the rules and parking provisions
- Report on any defects to street furniture, such as signs and road markings.
What will you bring?
- You will have excellent customer service skills.
- The skill to speak to people in a friendly but effective way
- Full UK Driving licence
- Experience in security is desirable but not essential
What's on offer to you?
- Full time employment; 42.5 hours per week
- £27,492.40 per annum
- A full credited training programme is provided, with continued assistance for career growth.
- Benefits including pension, employee discount scheme etc.
- Weather appropriate uniform.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Job title – Customer Relationship Officer
Location – Hackney, E8
Contract – Temporary ongoing
Hours – Full Time 36
Start Date: ASAP
We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.
The successful candidate will be at the heart of everything this company does, as customer experience is their top priority. They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.
Duties would include:
Support the complaints team in Building Maintenance
Provide excellent customer service skills to stakeholders, teams and residents
Gain vast experience and knowledge of Building Maintenance
Learn and develop in a fast-paced, complex role
Work towards this company's vision of being a place for everyone
Eliminate discrimination and disadvantage caused by social class
Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interested in flexible working
Essential criteria and experience:
Proven experience in a property complaints environment or similar role
Excellent customer service skills
Ambitious and hardworking
Desire to learn and develop in a fast-paced, complex role
Ability to work with various different stakeholders, teams and residents
Commitment to eliminating discrimination and disadvantage caused by social class
Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interest in flexible working
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title – Housing Choices Administration Support Officer
Location – LE67
Contract – TEMP – Running til end of June
Hours – 36.25
Role summary –
This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy.
Key Responsibilities:
Provide administrative support to this company's housing applicants.
Deal with customers over the phone
Work partly out of this company's customer service centre in Coalville
Manage the transfer of all current housing applicants onto a new letting system
Implement a new allocation policy
Requirements:
Excellent administrative skills
Computer literate
Comfortable dealing with customers over the phone
Ability to work partly out of this company's customer service centre in Coalville.
Ability to work remotely.
Experience in managing the transfer of data onto a new system.
Experience in implementing new policies.
Strong attention to detail
Ability to multitask and prioritise workload.
Excellent communication skills
Ability to work well under pressure.
A positive and proactive attitude
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type: 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP
Job role – The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will:
The responsibility for the Repairs Service complaints performance ensuring we meet KPI’s.
To provide and promote a professional and good quality service to both internal and external customers.
To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise.
Candidate profile –
Experience of working within a complaint’s resolution environment
A wealth of experience about how to delight customers and manage expectations.
A understanding of social housing sector.
A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
Be confident with strong communication skills, and excellent written skills
An understanding of how to manage difficult conversations face to face and by telephone
Experience of carrying out research and presenting written arguments in a concise but compelling way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills. Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
Mobile Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Are you over 18 and have a Driving Licence or a CBT Licence?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills. Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
Plus £5 per day for Moped (CBT) driver or driver with UK manual licence.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
Civil Enforcement Officer- Hillingdon, West London - Full Time 42 Hours per week - £26,033.28 per annum
Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills?
Do you have excellent customer service skills? Do you enjoy being on the go?
Are you over 18 and have a Full UK Driving Licence?
DRIVERS WANTED
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving, ensuring public safety
- Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner.
- Be able to patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- £11.92 per hour
- Full credited training
- 4 days out of 7 / 10.5 hour shifts
- Employee Discount
- Pension
- You will be entitled to 5.6 working weeks holiday per year. Your annual entitlement is based on the number of days that are worked over an average working week. If your working pattern is Monday to Friday - five days per week, you are entitled to 5.6 working weeks, which is 20 days, plus the eight customary Bank & Public holidays.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
Drivers wanted!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their work.....Read more...
Civil Enforcement Officer St Helens - Full Time 40 hours per week - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great. Why? We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl. bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5 days out of 7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
The Role
Civil Enforcement Officer Knowsley - Full Time 40 hours - £11.44 per hour - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great. Why? We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl. bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Housing Officer – Brent£19.95 per hourContract – Full TimeDuties/Responsibilities:
Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request.Promote self-sufficiency in our services while offering support to those that need extra help.Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.Post inspect communal maintenance repairs and undertake follow up actions as required.
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Sustainment Officer Leatherhead, Surrey Temporary Full TimeWe are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis. The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company’s aims and values, as well as complying with relevant legislature. The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
Experience of managing cases and working with vulnerable individuals/families
Experience liaising with and sign-posting to support agencies and statutory bodies
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement
with serious case reviews
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Manage complex case work referred under the Advice and Support process, both face-to-face and over the phone, with the goal of preventing evictions and ensuring sustained tenancies
Develop and maintain positive relationships with internal staff across Clarion and external agencies, collaborating to create individual action plans for successful tenancy sustainment
An understanding of how to deliver excellent services to a diverse range of customers
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Prepare statements for Court and attend Court where necessary
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
