Customer Service Representative
Machine Tool Industry
Telford - TF3
£30k starting salary
Monday-Friday day shifts
Product Training, 28 days holiday
The Company
With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.
The Role of Customer Service Representative:
Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.
Duties and Responsibilities for Customer Service Representative:
- Provides key Customer Service Phone Support.
- Professionally answers customer inquiries via phone and email.
- Provides quotes to customers.
- Acknowledges and processes incoming orders including, Pick, Pack, and Post.
- Knowledgeably upsells customers with new offers and opportunities.
- Provides customers part identification technical support.
- Supports various business initiatives.
- Follows up with backorders and updates customers regarding status.
- Works with customers and members of the service team to address and complete returns.
- Updates customer information in the Customer Relationship Management system.
- Processes customer credit cards.
- Maintains ERP accuracy daily.
- Collaborates with team members to improve customer service excellence.
- Participate in initiatives to grow the Parts and Service businesses.
Key Requirements for Customer Service Representative:
- Has previous experience in building relationships with customers via phone, email or face-to-face
- Experience in data input onto CRM systems
- Previous experience in liaising with internal and external bodies
Salary/ Package for Customer Service Representative:
- Salary: Up to £30,000 per year
- 37.5 hour week Monday-Friday (1 hr lunch)
- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
- 20 days + bank holidays
- Company Pension Scheme
- On-site parking
Interested? To apply for this Customer Service Representative position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Shanice Vickers 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk
PPDEL....Read more...
Job Title: Customer Service Team Leader (Admin and Clerical) Salary: £17.64 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Leamington Spa, CV32 Start Date: ASAP Work Pattern: Monday – Friday | 08:45am – 17:15pm A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency. Key Duties and Responsibilities:
Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
Respond objectively and positively to customer communications, including complaints.
Manage and inspire a team towards achieving excellence in customer service.
Compile performance data to aid in practice improvement across the team.
Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
Ensure compliance with company policies and industry regulations.
Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.
Requirements
Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
Proficiency in CRM software and Microsoft Office Suite.
[Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
[Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
CUSTOMER SERVICE ADVISOR – CREWE - £23,920 BASIC SALARY + EXCELLENT BENEFITSWe are working with a prestige company who are on the top employers in the Crewe area. Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team. The start date will be the beginning of May.COMPANY BACKGROUNDEstablished over 20 years ago, the company has continued to grow. A market leader in their field, their customers are King but so are their employees. Our client, truly looks after their staff, recognises hard work, achievements and dedication. They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.CUSTOMER SERVICE ADVISOR JOB PURPOSETo represent the company and deal with all incoming queries, questions, enquiries and process orders. Customers can contact the department via the telephone, live chat and email. Maintaining the highest level of customer service at all times. Ensuring every customer is a happy customer.The successful Customer Service Advisor will be able to say YES, to the following:-- Are you passionate about providing excellent Customer Service at all times?- Do you have experience working in an office/call centre based Customer Service environment?- Are you PC literate using Word and Excel?- Do you possess excellent communication skills both verbal and written?- Do you want to be part of a vibrant Customer Service team?CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
Provide a top-notch customer service experience for all customersDeliver a prompt and efficient service to all enquiriesDealing with queries via the telephone, email and live chatProcess orders, returns, payments and refundsArrange deliveriesResolved order issuesOffer solutions for all queries received
CUSTOMER SERVICE ADVISOR KEY REQUIREMENTS:
Minimum 2 years’ experience in an office/call centre customer service environmentHave a genuine passion and interest in customer servicesExperience dealing with complaintsBe a real “people” personNaturally positive communicatorPC Literate using Word and ExcelExcellent attention to detailAble to prioritiseAttentive listening skillsCapable, ambitious and professional
CUSTOMER SERVICE ADVISOR BENEFITS AND PACKAGE:
Salary £23,920 (increasing as you learn and develop)Monthly cash incentivesExcellent training and development on an ongoing basisStarting at level 1 you will quickly have the opportunity to develop and with that will come pay reviews.Competitive annual leaveWorking Monday to Friday 9.45am-6.15pmEmployee assistance programmeCompany eventsStaff Recognition awardsAn open, friendly, supportive and fun working environmentGenuine opportunity for career progressionCycle to work schemeAnnual salary reviewsGenerous cash awards for long term service after 5 yearsOn site parking
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – CREWE - £23,920 BASIC SALARY + EXCELLENT BENEFITS....Read more...
Job Title: Customer Service Advisor
Location: Liverpool
Contract: Temp – ongoing
Salary: £14.30 Umbrella p/h
Service Care Solutions are looking for a Customer Service Advisor for our clients in Liverpool. You will be responsible for delivering excellent customer service and provide resolutions o enquiries.
Key Responsibilities:
To oversee individual inquiries, grievances, and customer requests.
To actively contribute to the ongoing enhancement of customer access to high-quality, cost-effective services.
To support the organisations dedication to Best Value and exceptional customer service.
To achieve proficiency in all facets of services provided through the Careline Service, with comprehensive training provided.
To adeptly utilise pertinent ICT systems and aid in creating, developing, and managing records, files, and statistical information.
To furnish accessible and comprehensive information and advice to customers regarding all Careline services, staying current with service-related updates.
To formulate, enhance, and uphold procedures and working practice codes that foster a quality-driven approach to service delivery.
Suitable Candidates experience: –
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk....Read more...
Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: Circa £13 per hour + Excellent Benefits
Job Type: 3-Month Fixed Term Contract (FTC)
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
* Maintain regular liaison with workshop logistics and various departments to keep customers informed.
* Timely generation and processing of quotes according to departmental targets.
* Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
* Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
* Collaborating with the supply chain team for necessary parts.
* Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
* Oversee critical customer accounts, ensuring exceptional service levels are maintained.
* Serve as the primary contact for colleagues when the CSM and TL are unavailable.
* Conduct a minimum number of customer visits annually.
* Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
* Previously worked as a Customer Service Executive or in a similar role.
* Possess 1-2 years of experience in a similar customer service role.
* Capable of overseeing AOGs from start to finish.
* Ability to report customer progress and pinpoint pain areas for resolution.
* Computer skills including Microsoft Office.
* Exceptional attention to detail and numerical accuracy.
* Strong communication and numeracy skills
* Demonstrated ability to prioritise tasks and manage ones workload effectively.
* Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
....Read more...
Job Title – Customer Service Officer
Location – Enfield N9
Contract – Temp
Hours – 35
Role summary –
The company is looking for a highly motivated and customer-focused individual to fill the role of Customer Service Officer. As a Customer Service Officer, you will be responsible for providing efficient day-to-day operation within libraries and encouraging customers to self-serve. You will deliver a high standard of customer service across all channels and ensure that customers are provided with the necessary assistance they require. You will represent the company as the first point of contact and ensure that the service is customer-focused, promoting the company's core values and customer service standards.
Key Responsibilities:
Provide a high standard of customer service across all channels.
Recognise when customers are vulnerable or require extra assistance and ensure their needs are met in a professional manner.
Maintain high levels of first point of contact resolution and customer satisfaction and resolve their queries at the first time of asking in a timely manner.
Represent the company as the first point of contact, ensuring the service is customer-focused and promote the company's core values and customer service standards.
Promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
Provide full and accurate information to customers in a friendly and welcoming environment and deal with most enquiries without referring on.
Promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective, and high-quality service.
Assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.
Requirements:
Proven experience in providing excellent customer service.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Good IT skills.
Ability to work under pressure and to tight deadlines.
A passion for books and reading.
Experience in working with digital services and assisted digital projects is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire£18.06 per hourContract – Full TimeDuties/Responsibilities:The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.This is what we need you to do:
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the the organisation’s policy and procedures.Planning and monitoring the provision of Customer Services delivery for the service area.Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.To carry out projects as required.Support the allocation of work within the team in response to customer contact demands.Contribute to and support the development of the current customer service team practice and processes.Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Customer Service Advisor
Location: Newry,Down
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.
The Role:
As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional customer service and operational efficiency.
Responsibilities:
* Serve as the primary point of contact for customers, addressing their needs courteously.
* Manage service schedules and database efficiently.
* Coordinate PSV appointments and workshop job cards.
* Conduct outbound sales and customer care calls, nurturing key customer relationships.
* Generate maintenance contract quotes and sales.
* Collaborate with Workshop Foreman for job planning and efficiency.
* Communicate additional work requirements to customers, providing accurate quotations.
* Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
* Perform general administration tasks, including report generation, paperwork management, and word processing.
Requirements:
* Previously worked as a Customer Service Advisor or in a similar role.
* GCSE level education, including Maths and English.
* Strong administration and organisational skills.
* Skilled in computer operations.
* Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
* Prior mechanical knowledge would be beneficial.
* Full UK driving licence.
Benefits:
* Health insurance
* Life insurance
* Bonus scheme
* Pension scheme
* Office perks
* Free parking
* Free work laptop
* Cycle to work scheme
* Employee development programs
* Gym membership or wellness programs
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, service representative, customer service, vehicle, automotive, job, service executive
....Read more...
Customer Service & Lens Supply Manager job in Hampshire. Zest Optical are currently looking to recruit a Customer Service & Lens Supply Manager for a young, exciting company who have invented and manufactured novel spectacle lenses to reduce the progression of Myopia. Our client is backed by two world leaders in vision care products. This is a Monday – Friday position based in Hampshire.
Our client is looking for a skilled and motivated individual who can demonstrate the ability to work in a diverse, standalone and hands-on role supporting a growing manufacturing operation and number of distribution partners.
Customer Service & Lens Supply Manager – Role
Developing effective relationships and communications within the team, with distributor partners & with external operations partners leading customer service.
Acting as the primary customer service point of contact with partners and customers and liaise with team members and labs as required
Ensuring delivery of high quality / on time product to distributors
Monitoring current and future product needs and identify supply/demand challenges & opportunities Managing procurement of products & services to support operations, including placing and following-up orders with our contract manufacturers
Supporting and monitoring manufacturing to meet distributor / customer demand
Customer Service & Lens Supply Manager – Requirements
Dispensing Optician qualification preferred
Working knowledge of Ophthalmic lens supply chains
Excellent customer service skills
Willing to embrace new challenges and learn new skills to meet the broad nature of this role
Customer Service & Lens Supply Manager – Salary
Base salary up to £45k
Plus a range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now button below.....Read more...
Customer Service Advisor
Location: Newry,Down
Salary: Very Competitive + Excellent Benefits
The Client:
Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.
The Role:
As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional customer service and operational efficiency.
Responsibilities:
? Serve as the primary point of contact for customers, addressing their needs courteously.
? Manage service schedules and database efficiently.
? Coordinate PSV appointments and workshop job cards.
? Conduct outbound sales and customer care calls, nurturing key customer relationships.
? Generate maintenance contract quotes and sales.
? Collaborate with Workshop Foreman for job planning and efficiency.
? Communicate additional work requirements to customers, providing accurate quotations.
? Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
? Perform general administration tasks, including report generation, paperwork management, and word processing.
Requirements:
? Previously worked as a Customer Service Advisor or in a similar role.
? GCSE level education, including Maths and English.
? Strong administration and organisational skills.
? Skilled in computer operations.
? Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
? Prior mechanical knowledge would be beneficial.
? Full UK driving licence.
Benefits:
? Health insurance
? Life insurance
? Bonus scheme
? Pension scheme
? Office perks
? Free parking
? Free work laptop
? Cycle to work scheme
? Employee development programs
? Gym membership or wellness programs
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In app....Read more...
Location - Crawley
Job Title - Service Advisor
Salary - £28,500 + bonuses (£37,500)
Were currently working with a family-owned Dealership Group in the Crawley area with a proud reputation spanning 70 years. They have an opening for a Service Advisor to join their Service Reception team, offering a competitive basic salary and an authentic approach to looking after their customers.
- £28,500 basic with a bonus scheme providing OTE 37,500
- No heir and graces approach family run with a completely different approach to Main Dealerships.
- Variety in the day to day in a professional and fast paced work environment
Key responsibilities
- To greet all customers at reception in a courteous, friendly and helpful manner and agree on customers service and repair requirements including
- Take responsibility for customer vehicles, keys and parking.
- Notify and obtain customer approval for additional work required and document.
- Present completed vehicle to customer personally, advising of future service or repair priorities and ensuring customer satisfaction with work carried out.
- Produce and present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
- Maintain customer Record Files on a daily basis to ensure accurate analysis of Service Department Activity.
- To operate the companys collection and delivery service with the resources available.
If you would like to know more, speak to Eric. You can get hold of him on 07885 857727 OR email through eric@holtrecruitment.com
Service Advisor - Crawley - £37,500 - Premium Dealership Group....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
To ensure that departmental KPI's are met on a daily/monthly basis.
To provide technical information regarding frames and lenses to Opticians
When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
To build a rapport with key clients
To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
To fully interact with the supply chain across the relevant sites
To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'
Optical Customer Service Advisor – Requirements
Previous experience of working as an Optical Assistant
Attention to detail
Organised
Able to build rapport
Good at multitasking
Excellent customer service skills
Optical Customer Service Advisor – Package
Working 37.5 hours a week
Monday to Friday 9am to 5pm
Salary is between £20,000 to £23,000
This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.
To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.....Read more...
Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: Circa £13 per hour + Excellent Benefits
Job Type: 3-Month Fixed Term Contract (FTC)
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
? Maintain regular liaison with workshop logistics and various departments to keep customers informed.
? Timely generation and processing of quotes according to departmental targets.
? Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
? Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
? Collaborating with the supply chain team for necessary parts.
? Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
? Oversee critical customer accounts, ensuring exceptional service levels are maintained.
? Serve as the primary contact for colleagues when the CSM and TL are unavailable.
? Conduct a minimum number of customer visits annually.
? Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
? Previously worked as a Customer Service Executive or in a similar role.
? Possess 1-2 years of experience in a similar customer service role.
? Capable of overseeing AOGs from start to finish.
? Ability to report customer progress and pinpoint pain areas for resolution.
? Computer skills including Microsoft Office.
? Exceptional attention to detail and numerical accuracy.
? Strong communication and numeracy skills
? Demonstrated ability to....Read more...
Job Type: Customer Service Advisor
Location: Camden
Duration: Temp Ongoing
Hours: 36 Hours a week, Office based
Salary: £19.36 umbrella p/h
Key Responsibilities:
Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.
Key Experience:
General Understanding of Relevant public Services
Familiar with at least 2/4 service clusters and customer service access processes.
Fast paced environments
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
CUSTOMER SERVICE ADMINISTRATORMUST BE IMMEDIATELY AVAILABLE
GILLINGHAM
UP TO £28,500 + EXCELLENT BENEFITS + PROGRESSION
THE COMPANY: We’re exclusively working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth. Due to continued success, they are looking for an experienced Customer Service Administrator to join the team in a fast-paced, client-facing role working with leading international brands and businesses. This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands. If you are a Customer Service Administrator / Customer Service Assistant / Sales Support / Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
Ensuring customer enquiries are answered promptly
Handling emails and calls from customers
Supporting the sales and marketing team with administrative tasks
Helping to prepare reports for sales teams
Chasing up product deliveries
Identifying areas to further support clients
THE PERSON:
We’re looking for a candidate from a Customer Service Administrator, Customer Service Assistant, Sales Support, Sales Administrator background
An excellent communicator with the confidence to handle a variety of tasks within a busy department
A proactive individual with a supportive nature to ensure clients receive a smooth-running service
Detail orientated and a keen eye for detail
Must be computer literate with MS Word, Excel and Outlook
TO APPLY: Please send your CV for the Sales Administrator / Account Manager position via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Customer Service Specialist
£30k-£35k
Hayes (hybrid working available)
Are you passionate about providing exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join our team as a Customer Service Specialist in Hayes!
As part of the Product Line Parts department, you'll play a vital role in supporting the operational fulfilment of Business Projects, including solutions, sales and more. Reporting to the Head of Product Line Parts, you'll be the main point of contact for external customers, ensuring their needs are met and issues are resolved promptly and effectively.
Key Responsibilities:
Manage customer inquiries and orders, providing accurate quotes and timely follow-up.
Liaise between internal departments and external customers to ensure smooth project execution.
Prepare and send status reports to customers, keeping them informed throughout the process.
Coordinate logistics tasks to meet customer shipping instructions and delivery schedules.
Analyse customer complaints and develop appropriate action plans for resolution.
Build and maintain strong relationships with both internal and external stakeholders.
Requirements:
Experience in a Customer Service role, preferably in the Aerospace industry.
Strong written and oral communication skills.
Ability to read and understand customer contracts and specifications.
Proficiency in Microsoft Office and MRP/ERP systems (e.g., SAP, AMOS).
Self-motivated, adaptable, and able to work under pressure.
Analytical mindset with a focus on continuous improvement.
Ability to travel on short notice if required.
Perks and Benefits:
Competitive salary
Hybrid working policy available.
Opportunities for professional development and growth.
A supportive and collaborative work environment.
If you're ready to take on a challenging and rewarding role in customer service, we want to hear from you! Apply now and be part of our team dedicated to excellence in customer satisfaction and project fulfilment.....Read more...
This is a permanent opportunity for a Customer Service Co-ordinator to join a family-owned, well-established manufacturer in the Huddersfield area. Friendly office team, with genuine progression opportunities. This position would be perfect for anyone looking to develop their career.Key Responsibilities of the Customer Service Co-ordinator:
Deliver exceptional service to clients and customers via phone and email
Order processing
Creating standard and bespoke quotations
Processing service calls
Collaborate with internal teams on a daily basis
Ad Hoc duties as and when required
Customer Service Co-ordinator Working Hours:
Monday to Friday – 9:00am to 5:00pm
Working 37.5 hours per week
Customer Service Co-ordinator Experience:
Previous experience in customer service environment
Exceptional communication and interpersonal skills
Proficiency in utilizing computer systems and software applications
Strong attention to detail, coupled with good organisational abilities
Capability to work independently and collaboratively within a team
What’s on offer for the Customer Service Co-ordinator:
Starting salary of £22,500 rising to £24,600 per annum after probationary period
31 days holiday (Including Bank Holidays)
Life Assurance (3 x annual salary)
Pension
Free on-site parking
If you are interested in this position, please click "Apply" or contact Alison Bell at E3 Recruitment on 01484 645 269.....Read more...
Service Advisor
Location: Preston, Lancashire
Salary: Basic £25,200 (OTE £32,600) + Excellent Benefits
Job Type: Full Time, Permanent, Monday - Friday
The Client:
Our client is a prominent automotive services provider, providing new and used cars at great price.
The Role:
As a Service Advisor, you will handle customer service and repair needs, document vehicle details accurately, optimise workshop capacity, and conduct recall procedures according to manufacturer guidelines.
Duties:
? Handle customer service and vehicle repair needs efficiently and courteously.
? Maintain department standards and promptly address customer complaints.
? Provide estimates and liaise between customers and technicians.
? Ensure proper invoicing and payment processing.
? Maintain customer files and warranty documentation accurately.
? Plan workshop capacity with the team and adhere to Manufacturer's guidelines.
? Ensure compliance with safety regulations and company policies.
? Supervise staff and maintain a pleasant customer area.
? Document repair orders accurately and obtain necessary approvals.
Requirements:
? Previously worked for 2 years as a Service Advisor or in a similar role.
? Stay updated on warranty procedures and documentation.
? Maintain knowledge of warranty, customer care, and manufacturers information.
? Familiarity with computerised recording procedures.
? Hold a driver licence and UK work authorisation.
? Completion of relevant manufacturer training courses.
Shift:
? Monday to Friday 8.00am to 5.30pm
? 1 in 3 Saturdays 8.30am to 12.30pm.
Benefits:
? Company events
? Company pension
? Cycle to work scheme
? Employee discount
? Free flu jabs
? On-site parking
Apply now for this exceptional opportunity to contribute to a successful automotive dealership and advance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying ....Read more...
Sales Support Administrator
£25k - 27k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Sales Support Administrator to join their growing organisation.
You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.
The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.
Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service
Job Description
Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Parts Advisor Role Purpose
The purpose of a Parts Advisor role is to provide professional advice and assistance to customers regarding the parts and components of vehicles. This includes offering advice on the most suitable parts and components, ensuring customers understand the technical specifications of the parts and components, ordering parts and components as required, and keeping accurate records of all parts and components that have been ordered. The Parts Advisor is also responsible for ensuring that parts and components are delivered to customers in a timely and efficient manner, managing stock levels, and providing general customer service.
Parts Advisor Role
Parts Advisor is a customer service-oriented role within the automotive industry, responsible for providing advice and assistance to customers regarding the selection and purchase of automotive parts and accessories. This position requires excellent knowledge of vehicle parts, components and systems, as well as the ability to provide accurate and timely customer service.
Parts Advisor Duties
Advise customers on parts needed for their vehicles
Interpret customer enquiries and provide accurate advice on parts
Locate parts from inventory and order parts as required
Process customer orders for parts and accessories
Maintain records of parts sold and costs
Maintain customer database
Provide advice on pricing and promotions
Liaise with suppliers and manufacturers for parts information
Parts Advisor Requirements
Excellent customer service skills
Good communication and interpersonal skills
Good knowledge of vehicle parts
Ability to use computer systems and software
Ability to work in a busy environment
Parts Advisor Skills
Strong customer service skills
Excellent communication skills
Ability to work in a fast-paced environment
Good knowledge of automotive parts
Time management skills
Parts Advisor Personal Traits
Excellent customer service skills
Good product knowledge
Strong communication skills
Good numerical and IT abilities
Ability to work under pressure
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Service Advisor
Location: Preston, Lancashire
Salary: Basic £25,200 (OTE £32,600) + Excellent Benefits
Job Type: Full Time, Permanent, Monday - Friday
The Client:
Our client is a prominent automotive services provider, providing new and used cars at great price.
The Role:
As a Service Advisor, you will handle customer service and repair needs, document vehicle details accurately, optimise workshop capacity, and conduct recall procedures according to manufacturer guidelines.
Duties:
* Handle customer service and vehicle repair needs efficiently and courteously.
* Maintain department standards and promptly address customer complaints.
* Provide estimates and liaise between customers and technicians.
* Ensure proper invoicing and payment processing.
* Maintain customer files and warranty documentation accurately.
* Plan workshop capacity with the team and adhere to Manufacturer's guidelines.
* Ensure compliance with safety regulations and company policies.
* Supervise staff and maintain a pleasant customer area.
* Document repair orders accurately and obtain necessary approvals.
Requirements:
* Previously worked for 2 years as a Service Advisor or in a similar role.
* Stay updated on warranty procedures and documentation.
* Maintain knowledge of warranty, customer care, and manufacturers information.
* Familiarity with computerised recording procedures.
* Hold a driver licence and UK work authorisation.
* Completion of relevant manufacturer training courses.
Shift:
* Monday to Friday 8.00am to 5.30pm
* 1 in 3 Saturdays 8.30am to 12.30pm.
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* On-site parking
Apply now for this exceptional opportunity to contribute to a successful automotive dealership and advance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, warranty administrator, Motors, Cars, automotive, Car dealership
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I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
- Salary up to £30,000
- Permanent role
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £30,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Customer Service AdvisorMonday – Friday – 8.30am – 4:30pm (Friday finish at 4.00pm)WakefieldTemporary ongoing£12.59 p/h **YOU MUST BE AVAILABLE FOR AN IMMEDIATE START** Customer Service Advisor The RoleThe Customer Care Advisor is dedicated to supporting both Senior Advisors and Team Leaders, by responding to customer communications, resolving customer issues as they arise and supporting in the development of improved customer experiences. The Customer Care Advisor will work across multiple mediums, such as email, telephone, social media, letters, with the ability to incorporate future technologies, to a high standard, within a fast-paced environment.
Respond to customer communications via: - Telephone and EmailInformation to customers by verifying information and understand the requestDealing with any refunds that come through as well as any dispatches that need to be sent out.To provide a high level of customer service.Maintain a high degree of quality and accuracy in work.Liaising and developing a rapport with customers.To handle customer enquires in a professional and courteous manner.Work cross functionally with other departments.Able to manage own time and productivity effectively, to meet service requirements.Meet performance expectations
Customer Service Advisor Essential Skills
Previous experience in Customer Service is EssentialExperience in a Call Centre Environment would be beneficialData Entry would be beneficialExcellent communication skills.Communicate effectively in high pressure scenarios.Customer service orientated.Must be confident and courteous on the telephone and be able communicate effectivelyHas the ability to make proactive recommendations.Works well with a team environmentIs proactiveComputer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel.
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn. Consultant – April Bryan – april.bryan@winsearch.ukComHOur clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks....Read more...
Customer Service Executive
Dartford, Kent
£25,875pa
Monday to Friday 8.30am-5.30pm
6 month fixed term contract
KHR is partnered with a luxury manufacturer of bespoke products based in Dartford who is looking to add a motivated and detail-orientated Customer Service Executive to their team on a 6mftc.
The Customer Service Executive will consistently provide high levels of customer satisfaction to a broad range of clients.
Roles and Responsibilities
- Placing orders via Sage
- Understand the processes and procedures to minimise input error and ensure good customer service is given at all times
- Build sustainable relationships with customers
- Ensure calls are answered promptly
- Provide customers with price and stock availability requests
- Manage customer complaints when they arise
- Undertake a range of administrative duties as and when required
Candidate Profile
- Experience within a Contact Centre/Customer Service environment
- Excellent communication skills
- Self-motivated with a proactive approach and demonstrates a ‘can do’ attitude
- Good MS Office skills
Benefits include 25 days holiday, pension, 4 x salary life assurance, private healthcare salary sacrifice scheme; discounted gym memberships, quarterly and annual staff events and more.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…
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