Customer Service Manager
Customer Service Manager Construction Equipment / Plant RM20 1WJ - Office Location Starting salary £35,000 per annum Mon-Fri Day Shifts 50/50 Hybrid/Office, Matched Pension, Life Assurance, Car Allowance Are you a motivated individual with experience managing a customer service team? If the answer is yes please read on.. We are looking for a Customer Service Manager in the South East to join a growing aftersales and service team for a market leader in construction equipment. Due to nationwide growth, the company is expanding their team. This is a full-time permanent position responsible for the management of the customer service team and is commutable from the RM20 postcode. The Role - Customer Service Manager: - Lead and manage a team of seven across three locations (both in person and remotely) - Oversee ERP & CRM systems, ensuring efficiency and proper use. - Monitor order processing from receipt to dispatch - Drive customer portal adoption and enhance online order processes - Coordinate with warehouse & logistics teams for smooth operations - Analyse and manage pricing & discount structures - Handle customer queries, complaints, and escalations - Plan and execute seasonal promotions and campaigns - Manage team performance, development, and remote workers - Work with internal departments to improve customer satisfaction - Ensure the health, safety, and well-being of the team Key Candidate Requirements - Customer Service Manager: - 5 years of experience in a Customer Service Management / Supervisor position - Experience using Microsoft Dynamics CRM or similar CRM system - Experienced in leading and motivating a team of 5 or more - Must hold a UK driving licence and access to your own vehicle - Excellent communication & organisational skills. - Prepared to Travel Within the UK and potentially Europe when required - Willingness to work in a demanding & customer-focused environment - Ability to build & maintain employee and customer relationships. - Good Microsoft Office Skills Excel, Word, PowerPoint, Outlook, Workday. - Knowledge of SAP/AS400 Platforms (desirable) The Package - Customer Service Manager: - £35,000-£40,000 per annum - 50/50 office-based and hybrid - Monday - Friday Day Shifts 37.5 hours - 33 days holiday (including annual leave) - Up to 8% matched pension - Company laptop and phone provided - Car Allowance - Life Assurance Interested? To apply for this Customer Service Manager position, here are your two options: - "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm. - "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system. PPDEL