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Level 4 School Sports Coach Apprentice
School Sport Coaches design and deliver coaching programmes that focus on the acceleration of sustainable mastery of children’s psychomotor skills and wider physical education standards. They profile children’s cognitive, social, emotional and physical development needs. They measure psychomotor, technical and tactical skills in a range of physical activity contexts drawn from the Department for Education’s National Curriculum to enable physical education targets to be agreed. These results are used to create a high-level curriculum plan that considers school term schedules and a ‘whole child’ development approach. Duties will include: Supporting the delivery of high quality and inclusive PE lessons to pupils in school in line with the requirements of the national curriculum for PE Support/lead extra-curricular activities and clubs Assist with school games competitions & events Run/organise and support physical activity and engagement at break and lunch times To support pupils in accessing other learning activities as directed by the teacher To provide cover for PE / Sports staff when absent To ensure the maintenance of PE equipment, checking for quality and safety, undertaking repairs / modifications within your own capabilities and reporting other damages as appropriate. To monitor stock and supplies, cataloguing as required To prepare PE equipment / resources / materials as required by staff within strict time scales To implement structured learning activities / teaching programmes in line with the National Curriculum, under the direction of the teacher To demonstrate, and assist others in the safe and effective use of PE equipment / materials To provide feedback to pupils in relation to progress and achievement To maintain records as requested To provide clerical and administration support to the teacher, such as typing, printing, photocopying and display work. To participate in meetings as required. Administration tasks related to planning and evaluating coaching activities/projects Safeguard children at all times Supervise and support pupils ensuring their safety, by complying with good H&S practice Contribute to raising standards by ensuring high expectations are shared with children Supervise and support pupils ensuring their safety, by complying with good H&S practice Support the teachers and other staff in managing pupil behaviour, reporting difficulties as appropriate Training:The blended learning delivery design encompasses a range of methods to engage apprentices and offers a rich and exciting programme. Your training programme will involve: Level 4 School Sports Coach Apprenticeship Standard & qualification Sector specific CPD, such as: Multi-skills Coaching qualification Supporting the PE curriculum Behaviour Management Practical PE Curriculum Outdoor adventurous activities Gymnastics Dance Safeguarding / Prevent Mental Health and Wellbeing Functional Skills in maths and English (where required) Training Outcome:We will support you in your personal development by providing you with the underpinning knowledge, skills and experience for the following: Careers within the Sport Coaching industry Careers within the Education sector including Behaviour & Learning Mentors, Teaching Assistants and Primary Teaching Potential further employment with the employer Opportunity for further education Candidates successfully achieving this apprenticeship will be eligible to apply for membership with the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) as a Practitioner Employer Description:Westcroft is an all through school for pupils with Special Educational Needs. We have 210 pupils on roll aged from 5 to 19 years. The school provides comprehensive training throughout the school year to develop understanding of their needs and how best to engage and motivate the pupils. All pupils enjoy use of our excellent facilities (both indoor and outdoor) to promote a physically active curriculum. Pupils are grouped into classes of between 10 and 12 per class and have swimming and PE each week as well as Outdoor Education and Active learning sessions. Our older pupils use local facilities to promote their independence as they grow towards adulthood which helps them to understand and use Leisure Centres and parks safely and enjoyably.Working Hours :Term time 39 weeks per year plus 2 weeks in the school holiday. 8.30am to 4.30pm Monday to Thursday & 8.30am to 4.00pm Friday, with a 30 minute unpaid break each day, unless otherwise agreed in line with timetable requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Apprentice Support Team Receptionist
Overall purpose of the role: To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis Personal Profile: Professional and well presented with integrity and a positive and can-do attitude Passionate about delivering exceptional service and take responsibility for your contribution to the team Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations Operational Skills Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception services are 07.00 - 19.00, working Monday to Friday, 40 hours per week Responsibilities: Client Care Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey Aim to provide an update to any visitors waiting for verification in reception every five minutes Welcome and escort guests to meeting rooms, taking coats and luggage as required Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Continually develop client knowledge and share that information with the team Maintain the necessary awareness of building facilities to advise and direct guests appropriately Answer calls as per the required standards and deliver messages in a timely manner Assist with hospitality duties (required only on some sites) Assist with any ad hoc duties as required Team Work and Communication Assist with any ad hoc duties as required Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations Provide assistance according to business needs e.g. lunch, cover annual leave cover etc Take part in the cross-training program which covers all areas of the department, when available Personal Presentation Maintain a professional, polite and considerate manner at all times Adhere to uniform and presentation standards as per the dress policy Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training. Brand Values Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people delivering exceptional service’ As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.Training:As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.Training Outcome: There is an opportunity of a full time position on successful completion of the apprenticeship for the right candidate Employer Description:Why Lexington Reception Services? Our mission statement is simple: Super people, providing a seamless, professional front-of-house and reception services, representing our client’s and company values every day Lexington Reception Services is all about delivering an integrated and seamless guest experience. We offer the advantage of agility and flexibility, bringing a bespoke and unique concierge-style service that reflects our client’s individual needs. Our teams become an extension of our client’s organisation and brand, bringing a fresh approach and superb customer service ethos.Working Hours :Monday to Fridays, 40 hours per week. Shifts range in between the hours of 07:00 and 19:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Sytner Land Rover Sheffield Service Technician Apprenticeship
Our apprenticeship is geared toward training the next generation of fully-fledged Service Technicians/Mechanics. But what does a Service Technician/Mechanic do? Service Technicians/Mechanics service and repair light vehicles such as cars up to 3.5 tonnes. Service Technicians/Mechanics are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features. The duties of a Service Technician/Mechanic may include: · Servicing vehicles – carrying out checks and maintenance according to the manufacturers’ guidelines. · Repairing and replacing faulty parts and components. · Advising the Service Receptionists about required repairs. · Producing time estimates. · Maintaining repair and service records. Please note, the Service Technician/Mechanic role varies slightly by employer based upon the specific needs within the location. We are looking for people with an interest in engineering and technology to thrive in this role. While full technical training will be provided, desired skills include problem solving, attention to detail and an aptitude for applied logic. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: · A willingness to learn · Teamwork · Engineering interest · Quality focus · Personal responsibility and resilienceTraining:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally. Using a combination of classroom based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the three year programme, you will receive the following: · Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) · Certificate in Automotive Refrigerant Handling · JLR specific certificationsTraining Outcome:There are lots of opportunities to develop your career within our expanding retail network. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. At the end of your apprenticeship programme, you'll undertake the JLR Level 2 assessment, the first step on the JLR internal learner journey. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Apprentice Clinic Administrator
Newmedica aim to make specialist eye care easily accessible to everyone in the community. As our new Apprentice Clinic Administrator you will work as part of a team ensuring the smooth and efficient administration of the clinic, including ensuring appointments are booked, retrieving patient notes, recording clinical outcomes and utilising Newmedica’s electronic patient records. You must have a caring and empathetic nature, with a good understanding of confidentiality, as you will be required to handle sensitive data. The perfect candidate would be incredibly patient focused and enjoy meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease. Our Administrators are the backbone of our clinical services, helping ensure everything runs smoothly. Whether it’s making reminder phone calls, liaising with GP surgeries, managing patient data and records, filing, scanning or sending correspondence, every task our Administrators carry out is key to ensuring our patients have an efficient and friendly experience. Duties will include: Data entry, including updating medical records/notes Updating and filing data for clinical outcomes correctly and confidentially, including patient files, in-line with GDPR Booking appointments, and scheduling repeat or follow-up appointments Writing letters and reports, to GPs, opticians, and other external partners Making secondary care referrals Answering the telephone and making outgoing calls Providing exceptional customer service and patient care Taking part in learning activities to develop your career Ensure all clinic correspondence is sent out in a timely manner General administration and house keeping All other associated duties as required of the role As an Apprentice you will work from Newmedica, based within the Cromwell Primary Care Centre in Grimsby, where you will receive full training and support throughout the Apprenticeship.Training:Business Administrator Level 3 Apprenticeship Standard: All delivery for this apprenticeship will take place within your place of work A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress Training Outcome: The Newmedica apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression You will gain a great deal of knowledge from this apprenticeship, and could progress into the role of Ophthalmic Assistant, Theatre Assistant or another clinical support role Employer Description:Newmedica is one of the UK’s leading providers of NHS-funded and private ophthalmology services. With a growing network of eye clinics and surgical centres across England, we care for over 160,000 patients each year. What makes us truly unique is that we were founded by a former eye patient and a leading ophthalmology consultant, united by a vision to transform eye care and put patients at the heart of everything we do. - - We know how life-changing good eyesight can be, and we’re proud to support people in protecting or restoring their vision so they can get back to doing what they love. Whether it’s offering a warm welcome, holding someone’s hand when they’re nervous, or playing their favourite music in theatre, we go the extra mile to make every experience personal and compassionate. - - At Newmedica, you’ll be joining a team that genuinely cares – not only for its patients, but for its people too. Our clinics are led by the consultants who treat patients, creating a strong culture of teamwork, high standards, and real purpose. If you’re passionate about helping others, growing your skills, and being part of something meaningful, Newmedica is the place to start your career.Working Hours :Normal working hours are 08:30 - 17:00. Working Monday to Friday, apart from the last week of each month, where you will work Wednesday to Sunday instead.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathetic and caring,Professional and approachable,Can prioritise workload,Confident communicator,Polite telephone manner,High degree of accuracy ....Read more...
Regulatory Complaince and Quality (Level 4) Apprentice - Dakram Materials Ltd
We are looking for the right person to fit into our team—someone we can train and develop. In this role, you will have the unique opportunity to work closely with the entire team, including the Managing Director, gaining exposure to a wide range of skills and responsibilities. Your responsibilities will include: Updating all Safety Data Sheets and Technical Data Sheets based on suppliers’ information Creating new Safety Data Sheets and Technical Data Sheets based on suppliers’ information Create a new system to monitor the latest version of SDS and TDS from suppliers and ensure current updates are sent to customers who have received these in the past Maintain or develop the current stock master spreadsheet which assigns stock code numbers and lists supplier information and latest date Liaise with Carechem (24 hour emergency response we subscribe to) ensure they have all of the correct SDS information and most up to date information for all products that we sell and ensure we have the correct coverage for our sales markets Look at packaging waste regulations and ensure we are compliant. Work with shipping team to get a system for collecting the data we need and if necessary, liaise with appropriate consultant to submit the data that is legally required Look at plastic packaging regulations to ensure we are compliant and work with necessary teams to put a system in place to monitor and report as per our obligations UK and EU REACH – check the status of all products we are purchasing in terms of their UK and EU Reach status. Monitor tonnages to confirm that suppliers are covering the material that we purchase. As and when UK REACH deadlines are approaching ensure that all suppliers, we use are going to comply with UK REACH. If any gaps are identified work with consultant to put cost proposal together and enable decision making as to whether we will register any products ourselves Ensure we have analysis certificates for all purchased goods and check positively whether goods are in compliance with the purchasing specifications Ensure that we are in compliance with the Explosives and Precursors regulations. Maintain the catalogue to ensure all materials that fall into scope of this are listed and carry out any annual declarations and checks that are required from customers in terms of photo ID and any other information that is needed for our legal obligations Liaise with Chemical Business Association to ensure that all staff are aware of any regulatory changes that could affect the business Monitor information from HSE and other sources to be aware of any potential regulatory changes that may affect the business Prepare and submit annual Indices of Performance to Chemical Business Association Prepare and submit annual SAQ and 3yr improvement plan to Chemical Business Association Look at Responsible Care initiative and see if there are any more benefits and opportunities to promote the company Conduct monthly ISO9001 audits Conduct monthly FEMAS audits Monitor and deal with non-conformances liaising with other staff to ensure prompt action and preventative action Evaluation of new suppliersLook at customer satisfaction surveys/communications for the benefit of the business Look at CBAM regulations and how this will impact our business and how we would collate the data required by customers for exports to Europe and also within the UK Attend and contribute to Quality Meetings, produce minutes, check progress of outcomes etc. Maintain and develop any office procedures that relate to regulatory issues Identify regulatory related training needs for all staff Training: Regulatory Compliance Officer Level 4 Apprenticeship Standard Training Outcome: This is an entry-level position within a small, close-knit team, offering a fantastic opportunity to gain hands-on experience in regulatory compliance and quality assurance. This role provides invaluable exposure to a wide range of responsibilities, allowing you to develop a diverse skill set Working closely with experienced professionals, you will gain deep insights into compliance, quality management, and industry regulations with the with a potential pathway towards a Quality Manager position Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday - Friday, 9.00am - 5.00pm (flexibility on times may be accommodated)Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working ....Read more...
Monkey Puzzle - Level 3 Early Years Educator Apprentice Cheam SM3 8LR
To provide a safe, caring, stimulating educational environment, both indoors and outdoors, at all times To deliver an appropriate play based Early Years Foundation Stage (EYFS) curriculum that enables children to make individual progress To help ensure the preschool nursery meets Ofsted requirements at all times To understand and work to preschool nursery policies and procedures, including how to deal with child protection issues appropriately and how to respond to incidents, accidents, complaints and emergencies To plan activities which ensure each child is working towards the early learning outcomes To be a key person To ensure records are properly maintained, e.g. daily attendance register, accident and incident book, risk assessments To liaise closely with parents/carers, informing them about the nursery and its curriculum, exchanging information about children’s progress and encouraging parents’ involvement To work in partnership with senior management to update and review the self-evaluation and improvement plan To undertake any other reasonable duties as directed, in accordance with the preschool aims and objectives Skills and Attributes: Empathy and understanding of children under five Excellent verbal and communication skills with children and parents Ability to write reports and keep clear and accurate records Excellent organisational skills Administrative and basic IT skills Calm and caring nature Ability to work as part of a team Able to work on own initiative Training: Over the course of 15 - 18 months (dependent upon the level of course an apprentice is being enrolled onto), you will study units such as health & safety in a childcare setting, holistic child development, safeguarding in a childcare setting, child development, communication with children, purposeful play and educational programmes, supporting children with special educational needs, collaborative working in early years childcare, wellbeing principles for children and at higher levels, child protection, data, supporting key life transitions and behaviour management (these modules may differ) Upon successful completion of the apprenticeship programme, you will achieve a 3 qualification and a TQUK Diploma in Early Years We and our employer partners are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, so a DBS check will be required for this role To make you aware, this position is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’ must be declared, and you will be asked about these during the recruitment process Our delivery of training is through blended learning. Supported by one of our sector specialist tutors, they will deliver teaching sessions using various methods including face to face teaching, Skype, Facetime, telephone and peer virtual classroom whilst using our interactive multi-sensory teaching resources. Teaching sessions are normally bi-weekly or monthly, depending on the learner’s preferred learning style. Additionally, the tutor will provide the support required to ensure the learner enjoys and ultimately successfully achieves their goals and completes their training. We want learners to feel that our team are approachable at any stage of their learning journey You will initially take an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly. We ensure that you stay on track to complete your programme on time by managing your expectations through our state-of-the-art e-portfolio system. At the end of your programme, your learnt knowledge, skills and behaviours will be assessed by an independent assessor in your end point assessment (EPA) As part of the apprenticeship, alongside your job role, 20% of your time in work must be dedicated to developing new skills. This can be any time devoted to learning and improving new skills without interruption Training will include paediatric first aid qualification Training Outcome:To be offered a permanent position on completion.Employer Description:Monkey Puzzle are part of an award-winning nursery group, offering high quality childcare in their specially equipped nursery for children aged three months to five years old. They take pride to be part of the vibrant town of Walton-on-Thames that sits beside the River Thames with a historic town centre of Celtic origin in the Elmbridge borough of Surrey.Working Hours :Monday to Friday shifts to be agreedSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
CRE - Level 3 - Quality & Design Engineering Apprentice (technical support)
Once on site you will be assigned a buddy and a mentor who work with you to ensure you are deemed trained and competent for the following tasks: Year 1 • Completion of audits and PDI inspection on overseas refrigeration cases (Pre Despatch Inspection)• Ensure that purchased products meet specified standards before they progress to the next stage and/or are sent out to Customer• Raise, review and facilitate the closure of Non conformance reports (NCR’s)• Escalate issues, which cannot be resolved locally, to next in line• Liaise with departments on suspected quality-related issues and facilitate their closure.• Participate in the internal audit schedule• Assist with DDQ (Design, development and Quality) related Projects Year 2 • Maintain a consistent pre-dispatch inspection (PDI) process to ensure product quality before shipment.• Carry out electrical safety testing on cases defined a full audit• Participate in containment, root cause and corrective action investigations on customer internal and supplier non-conformance, compile trend assessment and risk identification and take appropriate remedial action.• Work with the relevant process owners to ensure all systems and procedures are fully aligned to the IMS (Integrated Management System).• Ensure duties are carried out in accordance with defined Company and regulatory quality standards.• Conduct regular audits of processes and standards at the Birmingham warehouse, and various assembly locations to ensure compliance with company standards and regulatory requirements. Year 3 & 4 • To undertake planned audits of customer sites for warranty claims• Carry out site audits of new installations• Troubleshoot & carry out fault finding (including electrical) as required and report outcomes to relevant parties• Complete all necessary paperwork, customer in store & administration and return to relevant parties as required, in real time (same day if required).• Handle warranty issues efficiently and implement corrective actions to prevent recurrence.• Administer remedial jobs on the internal Saqe system and manage non-conformance processes effectively.• Provide clear instruction to the remedial team in corrective work requirements and associated timeframes.• Work closely with the design team to future-proof designs and ensure learnings are applied across the product range including engineering drawing amendments.• Ability to challenge individuals at all levels to ensure compliance to business processes and standard.• Carrying out dynamic risk assessments• Audit the quality of installations, whether performed in-house or by subcontractors, to ensure adherence to standards.• Take a proactive approach to customer liaison and ensure that concerns are dealt with or relayed to management as appropriate.• Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.Training:Together with invaluable commercial and practical experience, you’ll work towards several academic and vocational qualification levels throughout your time with us, which are fully paid for, including: ● Advanced Manufacturing Engineering Foundation Competence – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company● Advanced Manufacturing Engineering Development Competence - in years 2 to 4 in company● Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 2 & 3 on block release to Make UK● In house training in line with your requirements.● Further qualifications deemed necessary by your employer On completion of your studies, you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.Training Outcome:Develop within the sales / purchasing department and future opportunities within Carter Retail Equipment and/or Carter Thermal Industries.Employer Description:Founded in 1945, Carter Thermal Industries has grown to become one of the most substantial and respected privately owned engineering groups within the UK. The group’s manufacturing operations combine engineering expertise with innovation to remain at the leading edge of technology. Carter Retail Equipment are part of the wider group (Carter Thermal Industries) and specialise in refrigerated display cabinets. We work internationally across the world selling our refrigeration display cases, with customers including but not exclusive to Tesco, M&S, CO-OP, Sainsbury’s, Target, HEB. Carter Retail Equipment are committed to employing local people.Working Hours :When at Make UK: Mon - Thur 8am - 4.30pm and Fri 8am - 12.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Transport Manager
Job Role: Transport ManagerLocation: Bolton Reporting to: Warehouse DirectorSalary: £35,000 - £37,500 depending on skills and experienceHours of Work: Contracted 42.5 hours per week – Mon to Fri – 10am – 6pmOur client is one of the UK’s leading manufacturers and distributors of bathroom products. The business has manufacturing operations in the UK (Halifax), China (Shanghai) and the UAE (Fujairah/Dubai) employing over 600 people across 6 sites with an annual turnover of £80m+. The majority of sales are into the UK market (dominated by sales to major on-line retailers) with a growing presence in the North American market as the business expands its international operations. Job SummaryTo safely and effectively manage drivers, fleet, 3rd party logistics providers, budgets, IT and other resources in a customer focused and cost-efficient manner to meet business requirements and support profitable growth. To identify risks, issues and explore opportunities, and deploy innovative solutions and techniques to improve Logistics service offering. This role will report directly to the Warehouse Director. Reporting to this person will be approx. 30 drivers, 3 administrative staff and manage multiple 3rd party relationships with the like of DX, DPD, Parcelforce, ArrowXL pallet carriers. Key Areas of Responsibility: Manage the routing of the vehicle effectively.To ensure all communication devices are in use and are being used correctly and in full to the benefit of the operation (PDA’s)To oversee cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs whilst meeting budget as a minimumTo manage 3PL providers by controlling expenditure, service excellence and purchase order management along with POD retrievalTo have appropriate controls and procedures in place to manage all aspects of customer service and communicationTo be customer focussed by understanding and appreciating customer requirements and quality standards in order to exceed customer service expectations.Maintain an excellent working knowledge of transport legislation and requirements for the best practice relevant to the transport industry.Ensures that all Health & Safety are adhered to including H&S induction and training, operating procedures, risk assessments and near miss reporting / emergency proceduresOversees vehicle management (owned/leased) by conducting safe vehicle operational checks, including tyres, bodywork, fluids, etcTo plan driver resource strategically to maximise capacity and utilisation of the fleet whilst reducing labour costsAd-hoc projects to work on from time to time and undertake other reasonable duties as required by Senior ManagementTo implement continuous improvement (CI) initiatives to improve processes, reduce costs whilst striving to enhance customer experience.To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.To work in accordance with the General Data Protection Regulations and Data Protection ActThe post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnelTo implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010)Skills, Knowledge, and Personal Attributes: Experience working in similar environmentAn experienced people manager – proven experience of leading and successful performance management and development of a team of staffExperience of working in high pressured environment handling high number of ordersProven high customer service focusCreative and innovative thinkerIT literate and able to uses multiple of software and hardware platformsWorks logically and systematically to solve problems, make decisions and think laterallyExcellent team-playerAbility to work under pressure to achieve set targets and meet deadlinesMaintains a positive attitude to continued learning and growthProfessionalSelf-motivatedConfidentPositiveFlexibleQualificationsGood competency in Excel, Word and Transport RoutingGood knowledge of health and safety legislationBenefitsHolidays – 22 days rising to 25 days after 3 complete years of servicePension – 4% contributionDeath in service – 2 x annual salaryIf you feel you have the relevant experience, we’d love to hear from you….apply today? ....Read more...
Inspection & Warranty Administration Manager
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Divisional Inspection/Warranty Administration Manager is responsible for leading and managing all aspects of all WTI inspection services, warranties, and leak call administration within his/her assigned Division. The Divisional Inspection/Warranty Administration Manager should be a very detail-oriented and organized professional who can lead a team through changes in operating procedures and contribute to a culture of teamwork and quality. The Divisional Inspection/Warranty Administration Manager will work to achieve continuous improvement initiatives and promote inspection quality throughout their respective division. This position will report directly to the Director of Inspections and Warranty. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for all WTI inspection services, warranties, and leak call administration within a specified division (Eastern US, Central US, or Western US & Canada). These divisions include multiple WTI operating regions and cover approx. 15-20 states per division. This position will have direct supervision over a team of 5+ administrative/scheduling personnel and be required to work with multiple different internal WTI departments and personnel including but not limited to Regional Business Managers, Divisional Directors, National Account Business Managers, Program Managers, Sales Representatives, WTI field employees, WTI Business Operations Administration, etc. This individual should be comfortable leading a team of people and understand the basic principles of change management. This individual needs to have critical thinking skills and the ability to identify broken items and have a vision of continuous improvement. This individual should be comfortable managing big data and utilizing/understanding tools to help interpret this data (Smartsheet, Excel, etc.) This individual should be comfortable developing and giving presentations for training purposes and reporting to management monthly or as requested. This individual will have overall responsibility for tracking and managing turnaround times within your division, inspection pricing reviews (new and renewal), past due inspections, inspection margin reviews, leak call backlogs, and warranty backlogs. Responsible for communicating any price book, commission changes, etc. out to the team of direct reports. Monitors and supervises the timely processing of information for the TremCare and Warranty services Maintains TremCare databases, with a focus on being able to access information quickly and accurately Provide training and documentation on how to create equipment records, and other department products Manage SAP reports documenting open TremCare's and Warranties and ensuring closed orders Responsible for proposal tracking and awards for strategic alignment. This individual will be responsible for helping support Request for Proposals (RFPs) within the division. This could include but is not limited to providing field resource maps to the proposal group, reviewing response time commitments, working with the Director of Inspections and Warranty and RBM on pricing/travel expenses, etc. Tracking and planning for upcoming inspections and inspections in the pipeline in conjunction with the Inspection Scheduler who will report to this role. This individual should have a good understanding of systems and field technology. Effectively field system issues from direct reports and/or WTI field team and communicate those effectively and precisely over to the Systems Director/Team for continuous improvement. Identify resource or employee concerns and act timely to resolve and engage appropriate HR or WTI management. Ensure documentation on employee issues is prompt and submitted to HR. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the team. Maintains a high level of customer service by quick and accurate responses to inquiries. Act as an agent of change and improvement and adapt quickly to changing business priorities. Identify process gaps or areas for process improvement. Implement and communicate customer contract requirements where applicable. This is a newly created position that will be instrumental in the development and implementation of standard operating procedures, standard reporting, analytics, training team members, etc. This individual will be responsible for managing the payment problems file and working toward payment resolution with the Tremco credit department on all past-due invoices related to inspections, warranties, and leak calls within your division. Special projects as designated. Other tasks as assigned by the manager. OTHER SKILLS AND ABILITIES: 4+ years prior experience in a results-oriented leadership role for a regional, cross-functional team. Prior experience leading a staff in remote multi-state locations. Prior experience clearly defines expectations, articulating ideas, thoughts, and views and providing continual timely, frank, and direct feedback to others. Must have prior hands-on experience with handling business transactions, procedures, and practices including but not limited to, pricing, order entry, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. Ability to travel 10-25% to any location required within the US. Apply for this ad Online! ....Read more...
Engineering & Facilities Manager
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. The Engineering, Facilities and Maintenance Manager is responsible for directing all engineering activities and maintaining and upgrading the Site's facilities and production equipment. In addition, this position is responsible for maintaining/advancing a viable and visual Preventative Maintenance Program at the facility, while identifying capital requirements for the annual capital plan. Responsibilities also include developing and assisting in value stream design and implementation of lean principles and tools within the manufacturing environment. This includes, but is not limited to, assisting with value stream mapping, employee training, continuous improvement event facilitation, waste identification and elimination, problem solving (through the scientific method), work area and station design and layout, visual control implementation, material flow, and progress tracking and communication. Lastly, this resource acts as a passionate advocate for a cultural change toward lean thinking throughout the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES: Partner with LEAN leadership in eliminating unplanned production interruptions. Use DAKOTA as the compliance tool to report incidents, near misses and non-conformances, and to maintain compliance with EH&S. Work with the maintenance crew to implement the needed preventative measures. Recommend design modifications to eliminate machine or system malfunctions. Prepare capital projects for submission to management. Included are costs, schedule, Job Hazard Analysis (JHA), Process Hazard Analysis (PHA), and needed procedures. Serve as lead project engineer for approved capital projects with the goal of on time and on budget completion. Develop and administer a viable and visual Preventative Maintenance Program that reduces downtime and improves overall reliability of production and production supporting machinery. Responsible for identifying capital requirements for the facility's annual capital plan and budget. Direct, review, and approve product design and changes consistent with MOC procedures. Recruit departmental employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence. Analyze annual site utility expenditure and develop plan to optimize plant efficiency to reduce costs (ISO 14001). Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services. Integrate the plant PHA initiative with the appropriate capital projects. Investigate equipment failures and difficulties to diagnose faulty operations and work with the maintenance crew to implement the needed preventative measures. Interface with leadership, operators, and maintenance to develop needed TPM programs. Support SPC, DOE's, and other Quality initiatives. Lead Engineer for the production processes. Develop facility infrastructure upgrade plan. EDUCATION REQUIREMENT: B.S. in Mechanical, Chemical or Electrical Engineering. EXPERIENCE REQUIREMENT: At least 1-2 years in a supervisory role. 5-10 years of Facility and Process Engineering experience. Experience managing capital projects required. Experience is Engineering Management. PHA and "Process Safety Management" experience a positive. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. People Interaction - Ability to work with diverse groups to reach consensus regarding problems, and needed changes. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, balance, talk, hear, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $99,222 and $124,027. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Compliance Administrator, Subcontractors
JOB DESCRIPTION Be a part of Stonhard and be a part of something big. We are a world-leading manufacturer and installer of seamless floors, walls and lining systems and we offer diverse and challenging careers throughout the world. We are also part of RPM Performance Coatings, an organization that generates more than $1.6 billion in annual revenue, employs over 4,600 people and maintains sales operations in more than 65 countries. We are growing and we love what we do. Does this sound like your kind of place? Job Purpose The Compliance Administrator, Subcontractors, will play a pivotal role ensuring all project related subcontractors meet company compliance requirements, regulatory standards, and contractual obligations. Responsibilities include monitoring and enforcing requirements to meet company policies, industry regulations, and contractual agreements. Cultivates positive relationships with internal and external stakeholders to ensure open communication and collaboration. Principal Accountabilities The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position may vary. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Facilitate and manage compliance submissions as needed. Set up and maintains installation partner information, including Agreements, Amendments, banking information, and insurance, adhering to Stonhard vendor setup policies. Acts as customer service point of contact for subcontractors, including processing installer tool and supply purchases and invoicing. Coordinates weekly installer accounts payable statements and related transactions; transmits to accounting for payment. Audits weekly payment activity and raise concerns to Supervisor and Stonhard leadership. On an ongoing basis, monitors and coordinates subcontractor compliance with Master Installation Agreement requirements; including but not limited to insurance policy limits and renewals, per project certified payroll, and MIA addendums. Assists in the creation of per project subcontract agreements; maintains documentation and monitors project progress Monitors per project compliance requirements related to Stonhard and installation partner Controlled Insurance Programs. Ensures on-time Controlled Insurance Program enrollments for Stonhard and subcontractors, including monthly payroll reporting, monitoring, and closeout. Monitors Stonhard state contractor licenses ensuring compliance and on-time renewal. Develop and recommend document retention requirements as needed. Develops and maintains necessary reporting to remain compliant. Other responsibilities as assigned by supervisor or Stonhard leadership. Supports other administrative responsibilities, as assigned. Cross-trained in contract team and sales administration responsibilities. Experience |Education | Certifications BA/BS degree is preferred or equivalent combination of education and experience. 4-7 years related experience in compliance, project administration, sales operations, or customer service. Experience with subcontractor administration and compliance Project insurance requirements, including Owner Controlled Insurance Programs, preferred. Ability to handle multiple tasks, prioritize effectively, and manage time efficiently Keeping records, documents, and project files organized and easily accessible. Excellent written and verb communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated Benefits and Compensation The salary range for applicants in this position generally ranges between $52,000 and $55,000. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. ABOUT US YOUR CAREER. OUR ORGANIZATION. THINK WE'RE A FIT? Be a part of Stonhard and be a part of something big. We are a world-leading manufacturer and installer of seamless floors, walls and lining systems and we offer diverse and challenging careers throughout the world. We are also part of RPM Performance Coatings, an organization that generates more than $1.6 billion in annual revenue, employs over 4,600 people and maintains sales operations in more than 65 countries. We are growing and we love what we do. Does this sound like your kind of place? BENEFITS In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent insurance and financial benefits program. Stonhard, being part of RPM Performance Coatings, is able to combine its resources to offer a substantial and comprehensive benefits package.Apply for this ad Online! ....Read more...
Registered Care Service Manager
AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Charing, Kent. This is an excellent opportunity to step into a leadership role and make a genuine difference in the lives of adults with complex needs.About the Role:As Home Care Manager, you will be taking responsibility for all aspects of the day to day running of the care home and to achieve an industry leading standard.Key responsibilities include: Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, transition into the home if appropriate.Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports, management information on the conduct of the home where this is necessary.Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.Work with the Personnel Department in supporting the recruitment and selection of staff, assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.Participate, as required, in the formulation of budgets, to monitor expenditure in specific budget headings, as required.Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.Participate in the Area’s on-call management system as required.Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others.Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.Ensure that all staff within the Home are aware of, and adhere to, CareTech’s Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position. What’s On Offer: Competitive Salary28 days annual leave (inclusive of bank holidays)Flexible Holiday Purchase SchemeComprehensive induction programme to Care Certificate StandardsOpportunities to complete Apprenticeships and gain qualifications in Social CareStakeholder Pension & Share Save SchemeFree Employee Assistance ProgrammeAnnual staff awards and employee recognition schemeszClear pathways for career progressionAccess to the Care Foundation for family and friend grant applications What You’ll Need: Previous experience at management level is essential.The ability to keep calm under pressure.Confidence to work alone and as part of a team.Excellent communication skills.The passion to work with vulnerable Adults.The desire and commitment to achieve high standards of safeguarding. Personal Characteristics: Diploma in Health and Social Care or be willing to work towards one.Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.The ability to keep calm under pressure.The confidence to work alone or as part of a team.Excellent communication skillsThe passion to work with vulnerable adultsThe desire and commitment to achieve high standards of safeguarding. Apply today and a member of the AA Euro Healthcare team will be in touch!INDHC ....Read more...
Spares Team Customer Service Apprentice
This is an exciting opportunity to join Xylem Water Solutions’ Internal Spares Team as an Apprentice, where you’ll gain hands-on experience in customer service, sales processes, and technical support while working towards a valuable qualification. Xylem is a leading water technology company committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs. What You’ll Be Doing: As our apprentice, you will get hands-on experience and gain new skills and work alongside experienced staff. Through a combination of on-the-job learning and practical skills development, you will work on real projects from day one. Communicating with customers via phone and email, handling enquiries, and ensuring excellent service. Processing customer orders accurately and efficiently. Learning how to select and recommend pump spares and accessories to meet customer needs. Working towards key targets and KPIs set by the Spares Manager. Supporting internal and external stakeholders, including colleagues and the wider sales team. Maintaining records and procedures to ensure smooth operations. Developing your professional skills, from teamwork to problem-solving. What We’re Looking For: A willingness to learn and develop within a growing industry. Strong communication and people skills – friendly, confident, and approachable. A keen eye for detail and problem-solving abilities. Ability to work to deadlines and manage priorities. A proactive mindset with a passion for continuous improvement. Why Join Us? Gain practical experience while working towards a professional qualification. Work in a supportive team environment where your development is a priority. Build a strong foundation for a long-term career in customer service, sales, or technical support. Be part of an industry-leading company with fantastic career progression opportunities. Job Description: Become competent in the selecting of pump spares accessories. Working to gain in depth knowledge of internal sales processes and procedures Answering calls on the phone queues and assisting with customer queries. Enter customer orders ensuring a high-level attention to detail, managing customer expectations. Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager. Help to maintain all records and procedures where necessary. Learn and engage to manage and develop both professionally and personally. Comply to all Health and Safety standards at all times ensuring proper reporting when necessary Key Competencies: Willingness and drive to learn Desire to ask questions and actively listen · Numerate and have strong problem-solving skills. Effective communicator People skills (approachable, friendly and confident) and a team worker Organised and can work to deadlines Continuous improvement mindset Cross-boundary collaboration Inspiring accountability Key Relationships: External: Customers, external sales team, colleagues based in other Xylem facilities and facility visitors of any description Internal: Managers, Team Leaders, Employees Training:What will I study? Customer journey and expectations Understanding your organisation and industry Regulations and legislations relating to customers Interpersonal skills and communications Right first-time approach Taking ownership of the customer enquiry Dealing with conflict and challenge How will I be assessed? Blended delivery method including day release at college, work-based assessment and online learning including Reflective accounts, witness statements, activity-based work books, presentations, professional interview/discussion and work-based projects. What does the course lead to? Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression.Training Outcome:It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Customer Service Specialist Apprenticeship. Xylem will continue to be committed to your learning and development throughout your career with us. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
Registered Care Service Manager
AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Charing, Kent. This is an excellent opportunity to step into a leadership role and make a genuine difference in the lives of adults with complex needs.About the Role:As Home Care Manager, you will be taking responsibility for all aspects of the day to day running of the care home and to achieve an industry leading standard.Key responsibilities include: Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, transition into the home if appropriate.Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports, management information on the conduct of the home where this is necessary.Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.Work with the Personnel Department in supporting the recruitment and selection of staff, assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.Participate, as required, in the formulation of budgets, to monitor expenditure in specific budget headings, as required.Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.Participate in the Area’s on-call management system as required.Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others.Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.Ensure that all staff within the Home are aware of, and adhere to, CareTech’s Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position. What’s On Offer: Competitive Salary28 days annual leave (inclusive of bank holidays)Flexible Holiday Purchase SchemeComprehensive induction programme to Care Certificate StandardsOpportunities to complete Apprenticeships and gain qualifications in Social CareStakeholder Pension & Share Save SchemeFree Employee Assistance ProgrammeAnnual staff awards and employee recognition schemeszClear pathways for career progressionAccess to the Care Foundation for family and friend grant applications What You’ll Need: Previous experience at management level is essential.The ability to keep calm under pressure.Confidence to work alone and as part of a team.Excellent communication skills.The passion to work with vulnerable Adults.The desire and commitment to achieve high standards of safeguarding. Personal Characteristics: Diploma in Health and Social Care or be willing to work towards one.Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.The ability to keep calm under pressure.The confidence to work alone or as part of a team.Excellent communication skillsThe passion to work with vulnerable adultsThe desire and commitment to achieve high standards of safeguarding. Apply today and a member of the AA Euro Healthcare team will be in touch!INDHC ....Read more...
Box Office Attendant
Part-Time; Event-BasedWage & Pay Grade: $19.91/hour (PG 33); plus 10% in lieu of benefits and vacationDate Posted: March 3, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Group Sales & Call Centre Manager. The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as: Concerts, Events, Tradeshows, and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, then this is a perfect opportunity for you!Why join our Team? Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships! What will you do this year?In your role as a Box Office Attendant, your primary accountabilities will be to: Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales processMaintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updatesDescribe venue layouts and seating locations to patrons when answering inquiriesBalancing & Accounting for credit/debit receipts for daily sales transactionsEntering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessaryOrganizing and distributing “will call” tickets and conducting light administrative dutiesCall customers to advise of event changes and/or cancellations as requiredPerform other related duties as assigned What else? Must have successful completion of Grade 12Previous experience with booking seats using a manifested seating map is considered an assetA minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an assetMust have advanced proficiency with Microsoft Office (Outlook, Word and Excel)Previous experience with ticketing software considered an assetAbility to work in a fast-paced environment with changing requirements with easeAbility to work professionally, courteously and tactfully with guests and staff internallyMust be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and eveningsMust be available a minimum of 4 shifts per week, three weekdays and one weekend. Shift hours can start as early as 7:45AM, and end as late as 11:00PM.Candidates must undergo a Criminal Record Check Who are you? Excellent guest service skillsSkillful communicatorDetail-orientedStrong time-management skills Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Teaching Assistant Apprenticeship at Leys Primary School
Set out learning resources in line with the preparation requirements provided, normally by the teacher. Check the availability and location of safety equipment in the learning environment. Report shortages of learning materials to the teacher. Encourage pupils to return materials to the appropriate place after use and to dispose of wastes in a safe and tidy manner. Check the condition of learning resources and materials after use. Bring any damage or losses to learning resources and materials to the attention of the teacher as soon as practicable. To put up displays of children’s work. Complete basic records accurately and legibly with the details specified by the teacher (e.g. word check, colour check, checking spelling tests, complete basic reading records, IEP targets). Comply with the school requirements for storage and security of pupil records at all times. Make sure that information for the school office is collected, collated and passed on as promptly as possible. Maintain confidentiality according to organisational and legal requirements. Ensure detailed records of I.E.P. targets and pupils’ progress are kept up to date and available for SENCO/class-teacher. Provide the pupil with the level and type of individual attention specified by the teacher. Work to build a good relationship with the pupil. Encourage the pupil to take responsibility for his/her own behaviour and to act independently. Interact with the pupil in a manner appropriate to the pupil’s communication and interaction skills. Provide comfort and immediate care for minor accidents, upsets and ailments and report serious problems to the relevant people. Recognise uncharacteristic behaviour patterns in the pupil and report these promptly to the relevant people. Encourage and reinforce positive interactions between pupils. Encourage groups to work together to comply with behaviour targets they have been set. Consistently demonstrate respect for the rights of others in interactions with pupils and other adults. Monitor the group’s behaviour attentively enough to spot any signs of conflict or dangerous actions at an early stage and report to relevant people. Respond to conflict situations and incidents of anti-social behaviour in line with school policies and within the scope of responsibilities of the role. Provide consistent and effective support for colleagues in line with the requirements and responsibilities of the role. Communicate openly and honestly with colleagues. Keep colleagues informed about aspects of work and schedule which may affect the support that can be offered to them. Maintain an up-to-date understanding of the requirements of the role and responsibilities. Undertake appraisal/performance review. Undertake agreed development actions conscientiously and within the required timescale. Make effective use of the development support available. Follow health and safety regulations and guidelines when attending to pupils’ hygiene, health and medical needs. Promptly report any problems in maintaining standards of health and hygiene to the teacher. Promptly report signs of health problems to the teacher. The above duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be required by the Headteacher within the grading level of the post and the competence of the post holder. Ensure that services are delivered in accordance with the good equality and diversity practices. Ensure that equality and diversity is mainstreamed in your area of work. Training:The successful candidate will obtain a Level 3 Teaching Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship. Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday between 8:30am to 3pm with a 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Apprentice Human Resources Support Officer (Term Time)
You will provide varied administration support to the HR Team, (including Payroll) Handle to day queries and providing HR advice; working on a range of HR processes Using HR systems to keep records; providing relevant HR information to the business During your employment you will take ownership for providing advice to managers on a wide range of HR issues using company policy and current law Support recruitment with administration duties Communicate with internal and external staff Answer telephone calls speedily and efficiently Respond to and send emails The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and your manager as and when required Training: The apprenticeship training programme will last approximately twenty-four months working towards the HR Support (level three) The apprentice will complete the following modules as part of the HR Support Apprenticeship Standard: Knowledge: Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes Skills: Service Delivery, Process improvement, Problem solving, Teamwork, Communication & interpersonal, Managing HR Information and Personal Development Behaviours: Honesty & Integrity, Flexibility and Resilience Link to professional registration and progression. The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements). It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. The apprentice can choose to stay within core HR or diversify into one of the specialist areas of HR.Training Outcome: The trust has a proven track record with regard apprentices, the training will hopefully springboard the successful candidate into permanent employment within the HR profession Employer Description:Our Trust Welcome to SHARE Multi-Academy Trust, a close-knit family of schools where our approach, outcomes and successes are all underpinned by an unwavering commitment to valuing people and supporting personal best. Through my own education, upbringing, and life experiences, I know just how important it is to be supported in a nurturing educational environment, where talented teachers, inspiring leaders and compassionate role models encourage you to be your best. A quality education creates choices and opens doors, which is what I want for every person who is part of our Trust. I believe our role as educators is to help children and young adults overcome the barriers to succeed, to instil a desire to learn, and to encourage an ambition to achieve. We believe all of our people achieve their best when they feel valued and listened to, and when there is a strong sense of belonging. If we get this right, our pupils – and society as a whole – benefits enormously. Our Trust is proud to serve many varied communities, ranging from prosperous rural villages to deprived estates and towns. We believe every child who attends our academies deserves the same chance. Overcoming disadvantage is deeply rooted in our mission as a Trust, because we know everybody will achieve if we use strategies that help each child to reach their personal best. Since SHARE Multi-Academy Trust was formed, we have built a reputation for achieving the highest standards. Our aim is to be the best Trust, not the biggest. We do this by sharing best practice across our Trust, creating networks for our colleagues to learn from one another, and creating an environment where our pupils feel safe, inspired, and can truly thrive. From schools building on track records of success to those looking to make significant improvements, SHARE has supported every academy with their individual journeys of progress and growth. I hope you will consider joining us on our journey. Whether you are a parent looking for a supportive, yet ambitious school for your child; an education practitioner looking to begin or bolster your career; a school seeking to join a successful partnership; or if you are simply wanting to learn more about life at SHARE – we look forward to hearing from you.Working Hours :Monday to Friday. Shifts to be confirmed. Term Time Only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Work Experience,Excellent Timekeeping,Excellent attendance record ....Read more...
Apprentice Human Resources Support Officer
You will provide varied administration support to the HR Team, (including Payroll) Handle to day queries and providing HR advice; working on a range of HR processes Using HR systems to keep records; providing relevant HR information to the business During your employment you will take ownership for providing advice to managers on a wide range of HR issues using company policy and current law Support recruitment with administration duties Communicate with internal and external staff Answer telephone calls speedily and efficiently Respond to and send emails The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments with by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and your manager as and when required Training: The apprenticeship training programme will last approximately twenty-four months working towards the HR Support (level three) The apprentice will complete the following modules as part of the HR Support Apprenticeship Standard: Knowledge: Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes. Skills: Service Delivery, Process improvement, Problem solving, Teamwork, Communication & interpersonal, Managing HR Information and Personal Development Behaviours: Honesty & Integrity, Flexibility and Resilience Link to professional registration and progression. The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements). It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. The apprentice can choose to stay within core HR or diversify into one of the specialist areas of HR.Training Outcome: The trust has a proven track record with regard apprentices, the training will hopefully springboard the successful candidate into permanent employment within the HR profession Employer Description:Our Trust Welcome to SHARE Multi-Academy Trust, a close-knit family of schools where our approach, outcomes and successes are all underpinned by an unwavering commitment to valuing people and supporting personal best. Through my own education, upbringing, and life experiences, I know just how important it is to be supported in a nurturing educational environment, where talented teachers, inspiring leaders and compassionate role models encourage you to be your best. A quality education creates choices and opens doors, which is what I want for every person who is part of our Trust. I believe our role as educators is to help children and young adults overcome the barriers to succeed, to instil a desire to learn, and to encourage an ambition to achieve. We believe all of our people achieve their best when they feel valued and listened to, and when there is a strong sense of belonging. If we get this right, our pupils – and society as a whole – benefits enormously. Our Trust is proud to serve many varied communities, ranging from prosperous rural villages to deprived estates and towns. We believe every child who attends our academies deserves the same chance. Overcoming disadvantage is deeply rooted in our mission as a Trust, because we know everybody will achieve if we use strategies that help each child to reach their personal best. Since SHARE Multi-Academy Trust was formed, we have built a reputation for achieving the highest standards. Our aim is to be the best Trust, not the biggest. We do this by sharing best practice across our Trust, creating networks for our colleagues to learn from one another, and creating an environment where our pupils feel safe, inspired, and can truly thrive. From schools building on track records of success to those looking to make significant improvements, SHARE has supported every academy with their individual journeys of progress and growth. I hope you will consider joining us on our journey. Whether you are a parent looking for a supportive, yet ambitious school for your child; an education practitioner looking to begin or bolster your career; a school seeking to join a successful partnership; or if you are simply wanting to learn more about life at SHARE – we look forward to hearing from you.Working Hours :Monday to Friday Shifts to be confirmed Term Time OnlySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Work Experience,Excellent Timekeeping,Excellent attendance record ....Read more...
4-H Coordinator, Agriculture
Seasonal; Contract (May 4, 2025 - September 9, 2025)Date Posted: February 25th, 2025 Who we are...The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community. We are seeking an adaptable and guest service-focused individual that has a passion for Agriculture, the 4-H Program and the Pacific National Exhibition (PNE.) Our ideal candidate will have a sound knowledge of agriculture and considerable experience with 4-H. They will work in compliance with all health and safety requirements as determined by WorkSafeBC, and all other applicable legislation and company policies.Why join our Team? Inspires an exhilarating and fun-loving workplaceSupports a flexible work environmentInnovates in both concept and processThrives and promotes a fast-paced event operation cultureCollaborates with all departments in a positive and proactive way What will you do this year?In your role as the 4-H Coordinator, Agriculture, your primary accountabilities will be to: Working with the Manager of Agriculture, liaise with the volunteer PNE 4-H Committee to coordinate and implement all projects, including onsite supervision of competitive show rings ensuring smooth and timely operations. Assist with planning and implementation of the 4-H FestivalAssist with receiving and completing an inventory of prizes and ribbonsAssist with the Agriculture Entry Office as needed. This includes but is not limited to aiding dorm and RV procedures; publication production; show prizing etc.Oversee the Special Events Coordinator to implement all 4-H member special events.Organize and facilitate the 4-H Judging Rally event.Working with the Manager of Agriculture, coordinate and execute the Opening and Closing Ceremonies.Assist with planning and implementation of the Charity Agriculture Auction.Provide administrative support to the Agriculture department as required which may include working with suppliers, contractors, staff and exhibitors.Submit a final report at the end of the Fair.Perform other duties as required. What else? Must have successful completion of Grade 12.Must have an extensive knowledge of agriculture, the 4-H program, livestock breeds, techniques and particulars of exhibiting animals.Extensive 4-H experience at the club level is preferred—involvement at a leadership level is considered an asset.Minimum of 2 years supervisory experience is required.Previous operations coordination or management experience in an event-based setting is preferred.Ability to work efficiently and effectively with various individualsAble to work in a team environment, and foster effective working relationships with peers, the public, clients and any other external contacts.Must be an energetic, self-motivated team player.Must be able to work closely with animals, hay and dust.Ability to prioritize tasks in stressful situations, troubleshoot any issues that arise, and manage multiple projects with competing deadlines.Must have strong computer skills and be proficient with Microsoft Office Suite applications along with excellent organizational and communication skills.Ability to work extended hours at peak periods when required.Successful candidates must undergo a Criminal Record Check. Who are you? OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal contract position with a typical salary range of $21 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Account Manager, Ticketing
Full-Time; PermanentDate Posted: April 1, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team? Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019 What will you do?The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk. Ticketing Operations & Process Management Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding. Leadership & Administration Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures. What else? Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check. Who are you? Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference. Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $75,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...