Field Sales & Account Manager
Brackley / Remote
£45,000 + Bens
Are you an experienced Field Sales or Account Manager with a background in wireless alarm systems, safety technology, fire alarms, or security monitoring solutions?
We are looking for a proactive and commercially driven Field Sales & Account Manager to join a growing UK manufacturer and specialist provider of wireless safety, lone worker, and remote monitoring systems used across commercial, industrial, healthcare, leisure, hospitality, and retail environments who are based in Brackley
This is a fantastic opportunity for someone who enjoys managing inbound enquiries, developing reseller partnerships, conducting site surveys, and converting technical solutions into long-term customer relationships.
This Field Sales and Account Manager job for my client based in Brackley
Working as part of a growing commercial team, you will manage a mix of new business development and existing account management activities. This highly autonomous role offers the flexibility of remote working combined with field-based customer visits and occasional collaboration from the Brackley office.
Key responsibilities include:
Managing inbound sales enquiries via phone, email, and website
Conducting customer site visits and surveys across the UK
Developing and supporting reseller and distributor relationships
Delivering product demonstrations and technical sales support
Preparing quotations and following up to secure orders
Coordinating installations and service visits with internal teams
Maintaining accurate CRM records and pipeline activity
Building long-term customer and partner relationships
Providing clear, non-technical advice on wireless alarm and monitoring systems
The Ideal Candidate for the Field Sales job opportunity
Experience selling wireless fire alarms, security monitoring, or safety systems
Knowledge of radio-based or wireless alarm technologies
Experience conducting customer site surveys and recommending solutions
Strong CRM and pipeline management skills
Excellent communication and presentation abilities
The ability to explain technical products in a simple, customer-friendly way
A full UK driving licence
A self-motivated and organised approach to remote working
Experience working with resellers, distributors, or partner networks would be highly advantageous.
Apply Today
If you are an ambitious sales professional with experience in wireless alarm systems, safety technology, fire alarms, or security solutions, we would love to hear from you. Please send over an updated cv to nking@rdlinegroup.Com or call 01582 878839.....Read more...
Network & Communications Installation Engineer - I have an exciting opportunity for an experienced network & telecom engineer to work alongside the Project Manager and Engineering teams on high end residential projects. You will work with the latest technologies, influence design and deliver systems to the highest quality. You will be responsible for consulting on design, configuring network hardware, commissioning, and delivery of a projects Network and telecommunications systems.
It is essential that you are an excellent communicator with good Client facing skills and have strong Network Engineering experience and excellent knowledge of wireless networks, fibre optics and
telecoms solutions. This is a field-based and onsite based role.
Key technical skills:
CCNA Certified.
Excellent working knowledge and experience of:
Networks and Network architecture
Wireless network deployment and management, LAN Controller setup and commissioning for wireless networks
Session Initiated Protocol (SIP) and IP Telephone systems
WAN Traffic Management and Path Selector configuration, such as, Kerio, Peplink, Sophos and Cisco
Wi-Fi coverage analysis & mapping/heatmaps
Firewall configuration and implementation
Fault finding and commissioning skills are compulsory
Use of hand tools, network & telecom test equipment
Microsoft products such as Word, Excel and MS 365 suite
Key attributes:
Good Time Management Skills with the ability to work on your own initiative in a well organised and efficient manner
Managing relationships and interfaces with other contractors
Team player with ability to identify engineer weaknesses and offer guidance and assistance
Experience of supervising in the superyacht market or a relevant complimentary industry
Monitoring and reporting project progress to the Project Manager
Accuracy & management of project documentation
An eye for detail and a good understanding of quality control
Excellent communication skills on a technical and personal level
Proven track record for completing projects on time and on budget
Punctual, smart and can represent the company in meetings to client representatives
This is predominantly an office based role in LONDON with site visits to clients homes. If you have the desire or previous experience to work on some of the largest most technically advanced residential integration projects in the world then please send your full matching CV.
DUE TO THE NATURE OF THE ROLE THERE IS NO SPONSORSHIP ON OFFER
NETWORK DATA INSTALLATION CONFIGURATION COMMS COMMUNICATIONS CISCO CCNA CCNP LONDON WAN WIFI WI-FI RUCKUS DRAYTEK HOME AUTOMATION CI CUSTOM INSTALLATION....Read more...
Network Engineer - Zurich / Hybrid
(Network Engineer, Security Solutions, Cisco ISE, NAC, WebProxy, Cisco Meraki, Cisco Classic, Nexus, Fortinet, Perimeter, VPN, Data Center Firewalls, Wireless products, Python and Regex)
We have a fantastic new role for a Network Engineer to join a market leading Swiss Family Business with over 100 years' experience. This is your chance to help manage the server backend systems in two data centers and the hybrid cloud infrastructure for approximately 10,000 users working at over 100 locations in Europe.
Our client is looking for an exceptional Network Engineer to help with installation, management and operation of the Europe-wide network infrastructure. You will be an expert in security solutions, such as Cisco ISE, NAC, WebProxy, have excellent Cisco Meraki, Cisco Classic and Nexus, as well as strong knowledge of Fortinet products, namely perimeter, VPN, data center firewalls. Experience with wireless products and scripting languages such as Python and Regex would be a big advantage.
Location: Zurich, Switzerland / Hybrid Working
Salary: 80’000 CHF – 120’000 CHF + Bonus + Benefits
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRSWITZERLANDRECSP
NOIRSWITZERLANDREC
NOIREUROPEREC....Read more...
PLVE DENTIST REQUIRED IN IPSWICH- SPONSORSHIP PROVIDEDTo work Full time ideally Starting ASAPWorking hours: 9am-5pm Mondays- Fridays3000+ UDA's available depending on number of days being workedOffering £14- £15 per UDAPrivate remuneration at 47%, lab bills split at 50%Established list of patients to take over fromOffering PLVE opportunity and Sponsorship if required Practice information:Mixed practice4 surgeries, Exact software on site– Acteon PSPIXX2 Digital Xrays, Acteon CBCT & CS3800 i/o wireless scannerPaid parking available close by or on request they practice can arrange parking subsidisedIpswich train station is 15-17 mins walk from the practiceThey do several private campaigns to enhance the private income....Read more...
Lutron Blind Installer – This is a new position that will see you working for a pre-eminent custom installation company who specialise in AV systems integration into the high end residential market place. They now seek a new team member that has a wealth of experience with the installation and programming of Lutron Blinds systems, You will be working on a mix of high end bespoke projects as as well as MDUs. Ideally you will have 5years of Lutron experience and be used to working with other trades on site. You must be able to deliver fitted electronic blinds to a high standard and be able to deal with any issues that might arise on site. If this is the new role for you and you have the required ski8lls and experience then please send your full CV asap.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
LUTRON AUTOMATED BLINDS FITTING INTEGRATION AUTOMATION CONTROL WIRELESS CEDIA LIGHTING WINDOW TREATMENTS ROLLER BLINDS HORIZONTAL CURTAIN TRACKS TENSION BLINDS LONDON....Read more...
An opportunity has arisen for an Senior AV Engineer to join a well-established estate agency providing residential and commercial property services, including sales, lettings, investments, land transactions, and new-home development.
As an Senior AV Engineer, you will oversee the design, delivery and commissioning of integrated AV, networking and smart building solutions, ensuring projects are completed to a high technical standard from initial concept through to handover.
This full-time role offers a salary range of £50,000 - £60,000 and benefits. Please only apply if you hold Lutron HomeWorks certification and have genuine hands-on experience programming, testing and commissioning Lutron HomeWorks systems.
You will be responsible for:
? Designing and managing integrated AV, home automation and smart technology installations
? Programming, testing and commissioning Lutron HomeWorks systems
? Configuring lighting control, CCTV, networking, Wi-Fi, access control, audio-visual distribution and cinema systems
? Producing technical drawings, schematics, rack layouts and supporting documentation using AutoCAD
? Managing structured cabling and network infrastructure, including routers, switches, VLANs and wireless networks
? Liaising with architects, contractors, consultants and site teams throughout project delivery
? Overseeing projects from design through to commissioning and final handover
? Identifying and resolving faults across AV, automation, networking and lighting control systems
? Preparing technical documentation, user guides and handover information
? Delivering client training and technical support where required
What we are looking for:
Essential:
? Previous experience as an AV Engineer, AV Systems Engineer, AV Programmer, Smart Home Engineer, Home Automation Engineer, Lutron Programmer, or in a similar role
? At least 3-5 years of AV, IT or smart building systems experience
? Must have Lutron HomeWorks certification
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An exciting career opportunity has arisen with a leading manufacturer of Test and measurement systems seek a home based RF Field Applications Engineer to cover, Austria, Germany, Hungary, Czech Republic, Romania ands Slovakia.
Due to continued growth they are seeking a RF Field Applications Engineer to cover parts of Central Europe with a focus on the Rf Test and measurement market.
The successful RF Field Applications Engineer will be proactively assist the customers design and engineering teams to implement the next generation RF products and secure design wins for the company.
Once fully trained you will also be expected to provide regular in-depth product training for distributor FAE’s.
Key skills & experience for a RF Field Applications Engineer:
- A degree in Electronics Engineering, RF Engineering, or Microwave Engineering
- 5+ years of experience in: RF design and Test & measurement
- Fluency in English
- Willingness to travel 50% across CEE and DACH regions
This is a fantastic opportunity for somebody to develop their career across technical, commercial, and international domains.
This is a great chance to join a growing company who can offer the opportunity for career progression and personal development.
Ready to take your career to the next level in RF & Microwave Engineering?
Apply now to join as a FAE and play a key role in shaping the future of wireless technology. For more information contact Ricky Wilcocks on 01582878810 or email rwilcocks@redlinegroup.Com....Read more...
Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues.
Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.
Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment.
Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools.
Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services.
Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution.
Assist with hardware inventory management, equipment preparation, and desk setups.
Support rollout and adoption activities for new workplace technologies and AI-enabled tools.
Document user guidance and technical steps in clear, user-friendly language.
Collaborate with other IT teams and vendors as required.
Deliver a high standard of customer service and professionalism when supporting users.
Additional duties and responsibilities, as assigned.
Training:
The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time.
This will be a 19-month fixed-term contract based on the duration of the apprenticeship.
The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.
Training Outcome:The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT.Employer Description:At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.Working Hours :Monday to Friday, 9.30am - 5.30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As an Apprentice Spectrum Engineering Officer (ASEO), you will play a vital role in ensuring the UK’s radio spectrum remains free from interference and unlicensed use. You will receive full training to develop the technical and regulatory skills needed to protect businesses, consumers, and critical communication services.
Your key responsibilities will include:
Investigating and resolving interference cases - Working on cases passed from the Spectrum Management Centre, locating sources of interference, and ensuring timely resolution
Providing advice and enforcement support - Offering guidance to spectrum users and, when necessary, taking enforcement action to maintain compliance with regulations
Proactively monitoring and investigating spectrum use - Identifying and addressing instances of unlicensed or improper use of the radio spectrum to keep UK businesses and consumers "on the air"
Managing the radio spectrum within your region - Conducting fieldwork to monitor, inspect, and investigate spectrum use, ensuring services operate legally and efficiently
Training:Broadcast and Media Systems Engineer (integrated degree) Level 6.Training Outcome:Opportunity for a full-time role upon the successful completion of the apprenticeship, subject to performance and a permanent position being available.Employer Description:As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.Working Hours :Monday to Friday 9am to 5pm, with some flexibility.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative,Passion for Engineering,Embracing change,Building relationships,Articulates ideas,Pursues growth,Technical & legal aptitude....Read more...
Account Director – Network & Security Managed Services
Location: Remote (UK)
Salary: £65,000 - £75,000 + Car Allowance + Uncapped OTE
Technology Focus: Cisco Networking, Network Security, Managed Services, SD-WAN, SASE, Secure Access, Cloud Networking
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The Opportunity
We are seeking an experienced Account Director to drive growth across a portfolio of enterprise customers, focusing on managed network infrastructure, network security, and digital transformation services.
This is an opportunity to join a leading technology services provider, helping organisations modernise their connectivity, security posture, and cloud networking environments through innovative managed service solutions.
You'll work closely with senior stakeholders, architects, and technical specialists to identify opportunities, develop strategic account plans, and deliver business outcomes through market-leading networking and security technologies.
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Key Responsibilities
• Develop and grow strategic customer relationships across enterprise and public sector accounts.
• Identify, qualify, and close opportunities across managed network and security services.
• Position and sell solutions including:
o Cisco Enterprise Networking (Catalyst, Nexus, Wireless)
o Cisco Meraki Managed Services
o Cisco SD-WAN and Secure Access
o Network Security Services
o SASE and Zero Trust Architectures
o Managed Firewall Services
o Secure Hybrid Working Solutions
o LAN, WAN and Cloud Connectivity Services
o Network Monitoring and Managed Operations
• Create and execute account growth strategies aligned to customer business objectives.
• Engage with C-level, IT, and operational stakeholders to understand business challenges and technology roadmaps.
• Work collaboratively with pre-sales consultants, solution architects, and delivery teams to develop winning proposals.
• Build strong relationships with strategic technology vendors including Cisco and leading cybersecurity providers.
• Maintain accurate forecasting and pipeline management through the sales lifecycle.
________________________________________
What We're Looking For
An ambitious and commercially focused Account Director with a successful track record selling complex managed services, networking, and cybersecurity solutions into mid-market and enterprise organisations.
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Experience & Expertise
• Proven success selling managed network, cloud, or cybersecurity services.
• Strong understanding of:
o Cisco Networking Technologies
o SD-WAN
o SASE & Secure Service Edge
o Zero Trust Security
o Managed Security Services
o Enterprise LAN/WAN Infrastructure
o Network Transformation Programmes
o Cloud Connectivity & Hybrid Infrastructure
• Experience engaging with CIOs, IT Directors, Heads of Infrastructure, and Security leaders.
• Ability to articulate technical solutions in business-value terms.
• Experience working within an MSP, MSSP, Cisco Partner, Systems Integrator, or Telecommunications environment would be highly advantageous.
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Key Skills & Attributes
• Exceptional relationship-building and stakeholder management skills.
• Strong commercial acumen with a proven record of exceeding targets.
• Consultative sales approach with the ability to uncover strategic opportunities.
• Credible in both technical and business discussions.
• Self-motivated, driven, and highly organised.
• Passionate about networking, cybersecurity, and managed services.
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@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
General duties including:
Assist with the setup, deployment, and maintenance of IT equipment throughout the school
Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices equipment
Perform routine maintenance and health checks on school IT
Replace faulty hardware components where appropriate
Maintain accurate records of repairs, warranties, and equipment inventories
Prepare and configure new devices for staff and student use
Apply the appropriate security policies to ICT tasks in line with organisational requirements
Provide first-line technical support to staff and students
Respond to IT support requests and troubleshoot hardware and software issues
Assist users with basic software applications and educational technologies
Escalate complex issues to the IT and Network Manager when required
Assist with routine network administration tasks under supervision
Support the maintenance of wireless and wired network infrastructure
Help monitor the performance and security of IT systems
Assist with user account administration and device management systems
Maintain and update IT asset registers
Assist with stock control and ordering of IT consumables and equipment
Help manage the lifecycle of school devices, including deployment, repairs, and disposal
Support the IT and Network Manager with day-to-day operational tasks
Assist with classroom technology installations and relocations
Ensure compliance with school policies, safeguarding requirements, and data protection regulations
Participate in apprenticeship training and complete all coursework and assessments required for the qualification
Undertake other duties appropriate to the level of the role as reasonably requested
Training:Information Communications Technician Level 3.
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Block release/day release. Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Success at The Axholme Academy is achieved through the energy and commitment of students and staff working closely together and also through strong relationships with parents and carers. We match the curriculum that is studied closely with the talents, abilities and ambitions of our students so that individual excellence will be achieved. Working Hours :Monday to Friday. 8am - 3pm with 30-minute Lunch break, Term time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for an Senior AV Engineer to join a well-established estate agency providing residential and commercial property services, including sales, lettings, investments, land transactions, and new-home development.
As an Senior AV Engineer, you will oversee the design, delivery and commissioning of integrated AV, networking and smart building solutions, ensuring projects are completed to a high technical standard from initial concept through to handover.
This full-time role offers a salary range of £50,000 - £60,000 and benefits. Please only apply if you hold Lutron HomeWorks certification and have genuine hands-on experience programming, testing and commissioning Lutron HomeWorks systems.
You will be responsible for:
* Designing and managing integrated AV, home automation and smart technology installations
* Programming, testing and commissioning Lutron HomeWorks systems
* Configuring lighting control, CCTV, networking, Wi-Fi, access control, audio-visual distribution and cinema systems
* Producing technical drawings, schematics, rack layouts and supporting documentation using AutoCAD
* Managing structured cabling and network infrastructure, including routers, switches, VLANs and wireless networks
* Liaising with architects, contractors, consultants and site teams throughout project delivery
* Overseeing projects from design through to commissioning and final handover
* Identifying and resolving faults across AV, automation, networking and lighting control systems
* Preparing technical documentation, user guides and handover information
* Delivering client training and technical support where required
What we are looking for:
Essential:
* Previous experience as an AV Engineer, AV Systems Engineer, AV Programmer, Smart Home Engineer, Home Automation Engineer, Lutron Programmer, or in a similar role
* At least 3-5 years of AV, IT or smart building systems experience
* Must have Lutron HomeWorks certification
* Skilled in AutoCAD
* Strong hands-on experience programming, testing and commissioning Lutron HomeWorks systems
* Good knowledge of AV distribution, networking, CCTV, lighting control, access control and home automation technologies
* Experience working on high-specification residential and/or commercial projects
* Full UK driving licence
Desirable:
* Familiarity with systems such as Control4, Crestron, Savant, KNX, Rako, Sonos, Ubiquiti, Cisco, Hikvision, Paxton or similar platforms
* Experience with multi-room audio-visual systems and cinema installations
* Knowledge of fibre optic cabling and network infrastructure
* CSCS card or relevant site safety certification
Whats on offer
* Opportunity to work on prestigious residential and commercial developments
* Exposure to leading smart building and home automation technologies
* Varied role combining technical delivery and project management responsibilities
* Supportive and professional working environment
This is an excellent opportunity to join a forward-thinking business working on technically challenging and rewarding projects.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.
Whilst the role is primarily remote based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.
Your responsibilities will include:
Helpdesk & Customer Support:
Providing first-line technical support via telephone, email and remote support tools
Logging, updating and managing support tickets through the service desk system
Diagnosing and resolving common hardware, software and connectivity issues
Microsoft Cloud & Identity:
Supporting Microsoft 365 environments including user administration and troubleshooting
Managing user accounts and permissions via Entra ID
Hardware & Infrastructure:
Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
Supporting network infrastructure including switches, firewalls and wireless networks
Field & Project Support:
Assisting with customer installations and on-site support visits across the East of England and wider area
Supporting project delivery and customer onboarding activities
Security & Compliance:
Assisting with cybersecurity, Cyber Essentials and information security activities
Administration & Documentation:
Creating and maintaining technical documentation and knowledge base articles
Maintaining accurate asset registers, customer records and inventory systems
Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with:
Microsoft 365
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11
Networking technologies
Custom healthcare and line-of-business applications
Endpoint management solutions
Cybersecurity tools and best practices
Remote support and monitoring platforms
Training:
Information Communications Technician Level 3
Training will be delivered remotely and will involve regular 1-to-1 sessions with a Digital Skills Trainer, self-study on our online learning experience platform FUSE and group workshops
Training Outcome:Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme.Employer Description:IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.Working Hours :Monday - Friday, 08:00 - 16:00. Occasional evening or weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
Months 1 to 8:
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.
Main Duties and Responsibilities:
Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits
Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations
Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives
Provide occasional support to other schools within the trust as required
Technical Support:
Assist in the setup, maintenance and troubleshooting of:
Windows-based desktops and laptops
Tablets and other mobile devices
Printers and peripherals
Support classroom technology, including interactive whiteboards and display panels
Provide support for VoIP telephone systems, including user setup and basic fault resolution.
Systems & Cloud Services:
Support and maintain cloud-based platforms and services, including:
Web filtering and safeguarding systems
Cloud identity and access systems (e.g. account login issues)
File storage and collaboration tools
Perform basic user administration tasks, including account creation, password resets and permissions management
Networking & Infrastructure:
Assist with basic network support, including:
Wired and wireless connectivity issues
Device network configuration
Reporting faults to senior staff or third parties
Helpdesk & Customer Service:
Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution
Communicate clearly with users of varying technical ability, providing excellent customer service at all times
Escalate complex issues to senior IT staff in line with procedures
Deployment & Maintenance:
Assist with installation, configuration and deployment of new devices and software
Support routine maintenance tasks and updates across school systems
Help with IT projects such as device rollouts, upgrades and system improvements
Security, Safeguarding & Compliance:
Follow all IT security policies, safeguarding requirements and GDPR / data protection standards
Support the safe use of technology in schools, including awareness of filtering and monitoring systems
Working Across Schools:
Travel between school sites to provide on-site technical support as required
Build positive relationships with staff across multiple locations
Health and Safety:
Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks
Ensure that equipment is installed in line with relevant health and safety guidance and policies
Conduct & Professional Development:
Understand the role of safeguarding within the context of IT in schools and the wider context across the trust
Training:
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment / training and online learning working towards completing the Information Communications Technician Standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification.
Develop skills in:
Troubleshooting and fault finding
IT systems and infrastructure
Customer service and communication
Basic networking and security principles
Attend training, complete coursework and maintain evidence required for the apprenticeship.
Apply learning in the workplace to improve service delivery and technical capability. Employer Description:At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’
Special Factors:This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy. A valid driving licence and access to a vehicle (including business use insurance) is essential for the role. This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person. As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post. Working Hours :Typically, Monday - Friday 8.30am - 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Eager to learn,Positive and confident,Approachable,Genuine interest in IT....Read more...
