Senior Infrastructure Engineer
Central London
Up to £80k
Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months).
Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups.
Key Responsibilities:
• Lead and manage office and site networks, aligning with business strategy
• Act as an escalation point for the Service Desk Team
• Set up and configure Local Area Networks (LANs), including hardware deployment and support
• Coordinate with third-party MSPs for network and infrastructure management
• Manage firewall operations and connectivity with ISPs
• Oversee network IP addressing and VPN setups
• Support business continuity through proactive incident management
• Rapid deployment of site connectivity solutions, including 4G routers
• Monitor network health and performance, ensuring high availability and resilience
• Maintain inventory and configuration records for infrastructure and software
• Collaborate with the Security Operations Center (SOC) on network security
• Support software licensing and upgrades
• Support data privacy and security audits
• Provide technical support and mentoring
• Maintain server rooms and ensure operational efficiency
• Develop and implement business processes and documentation
Requirements:
• Strong knowledge of Azure infrastructure management
• Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc.
• Experience with FortiGate Firewalls and Windows Operating Systems
• Familiarity with WAN, LAN, VPN, and wireless networks
4 days per week onsite initially, dropping to 3 days after 3 months.
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Main duties and responsibilities
Service Desk and Technical Assistance:
· First line ‘break-fix’ assistance to school-based users as directed by the site Service Desk queue · Use the service desk software to report, log and correspond to requests · Communicate with school-based staff to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service
Hardware/Software Support and Fault Diagnosis:
·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues· First line support for printers. Basic assessment and resolution of hardware issues · First line support for ICT peripheral devices (USB devices, Scanners, tablets, etc)* Assessment of hardware/software issues · First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks on supported infrastructure as directed by the service desk. · Test and change cables as required. (Network, USB, serial, parallel, etc) · Change and diagnose hardware equipment as directed by the service desk
Routine Maintenance and Service Tasks: · Complete software installations on workstations and laptops as directed by the service desk · Complete deployment of images to workstations or laptops as directed by the service desk · Change and replace printer consumables and paper as required · Restore workstation/laptop images as directed by the service desk · Complete Active Directory maintenance tasks as directed by the service desk · Complete backup restores as directed by the service desk · Complete routine hardware/software maintenance tasks as directed by the service desk · Report breakages, vandalism or recurring problems to the service desk · Maintain school asset record systems · Maintain school stock systemsTraining Outcome:Potential full-time role upon successful completion of the apprenticeship.Employer Description:The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire.Working Hours :Monday to Friday (08:00 - 17:00).Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
The Field Service Technician Apprentice will be responsible for the following duties:
Provide first line technical support via telephone, Teams and email following company procedures
Work with colleagues to help solve 2nd and 3rd line support cases Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises
Prepare and maintain training equipment
Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports
Conduct Wireless site surveys and create reports for the Westermo range of RF related products
Create and maintain documentation on the connectivity and configuration of products, eg application notes for customers and internal engineering notes
Assist sales staff in demonstrations of equipment
Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products
When necessary assist other members of staff in the testing of customer returns
Provide feedback on customer requirement and possible product or services opportunities
Testing of new product firmware releases and new functions
Occasional testing of 3rd Party products/software for use with Westermo products
Any other tasks or duties required by the company
Training:
Level 3 IT Support Technician Apprenticeship Standard
You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham
You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach
Training Outcome:
Upon successfully completing the apprenticeship, the right candidate could be offered a full-time, permanent position
This isn’t just a job; it’s the start of a career, with plenty of opportunities for growth, development, and progression within the company
Employer Description:Westermo designs and manufactures data communications products for mission-critical systems in physically demanding environments. The products are used both in social infrastructure, such as transport, water and energy supplies, as well as in process industries, such as mining and petrochemical. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia. Westermo also have a number of partners based in other key markets around the world.Working Hours :Monday - Friday (flexible working pattern)Skills: Problem solving skills,Full clean UK driving licence,Willing to travel within UK,Willing to travel (Ireland),Can stay away from home,Excellent communication skills,Good presentation skills....Read more...
Contribute as required to the successful completion of IT Projects in line with the IT Managers direction.
In line with IT Project requirements or standard Helpdesk procedure:
Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers)
Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphones / Tablets / Printers)
Become conversant in, deploy and maintain the company’s suite of End User productivity and security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment
Learn about and assist in the administering of the company Identity solutions (Active Directory, Microsoft Entra)
Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and / or coherent written grammar documenting as necessary along the way
Learn to apply structured techniques to common and non-routine problems, selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance
Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with
Learn about and maintain an up to date and accurate record of hardware, software and related documentation
Take part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
Undertake a development programme leading to a recognised apprenticeship qualification
Carry out any other duties that are within the scope of the post which could also be requested by the line manager or Head of Service
Keep up to date with current industry trends and emerging technologies
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
At ICTS UK and Ireland Ltd we are proud that a large proportion of our senior management team have progressed through our organisation having started in operational or junior roles
We value our people and are keen to utilise the Apprenticeship scheme to create and nurture the next generation of talent for our business
The IT Apprentice will be motivated by a longstanding career in IT and with ICTS and should be excited by the prospect of studying towards their professional qualifications
The long-term strategy for this role is for the IT Apprentice to complete their Level 3 qualification and continue to advance through the levels while also progressing within the department as suitable opportunities become available
Employer Description:ICTS specialises in the provision of security services. We serve more than 120 private and public sector organisations across the UK. Our operations are extensive and diverse, ranging from a one-person security operation for luxury boutiques to a thousand-strong team working for multi-national organisations.
From the protection of airports to financial institutions, critical national infrastructure to colleges, ICTS has the experience, resources and knowledge to offer a complete security solution.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
