With the help of the Marketing Lead, develop a cohesive Communications Plan for the Volunteer Hub
Implement the Communications plan across various online and offline platforms to build the Volunteer Hub profile
Capture video stories and content of volunteering across Stockport to share through Volunteer Hub platforms
Once trained, manage and update the Volunteer Hub website
Create and deliver marketing campaigns to promote the Volunteer Hub, including creating promotional graphics using Canva (following training)
Help with volunteer enquiries online, email & telephone
Update and maintain the Volunteer Hub calendar
Work with individuals to match them with a suitable volunteering opportunity
Use Sector 3’s IT systems, such as our CRM, to input data and record activities on a regular basis
Help the Volunteer Hub Lead to collect evidence for reports measuring impact
Support the running of drop in sessions in community settings such as libraries
Attend any outreach events to promote volunteering such as running stalls at Volunteer Fairs, information sessions and our yearly volunteer celebration
Training:Multi-channel marketer / Institute for Apprenticeships and Technical Education
Duration: 13 months of learning plus End Point Assessment (18 months in total). The primary role of a multi-channel marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. This programme covers:
Social Media Marketing
Branding
Market Segmentation
Content Marketing
Blended Delivery Model
Full Day Classroom Sessions delivered live online
E-Lessons and activities to embed the learning in the workplace
1:1 Coaching at the employers office
1:1 Three-way Progress Reviews – Coach, Apprentice and Line Manager
Training Outcome:Following this apprenticeship, and if further funding secured, apprentices could go on to study a Level 4 Marketing Executive Apprenticeship. Or they could go straight into work in a Junior Marketing position.Employer Description:Sector 3 is Stockport's infrastructure organisation for Voluntary, Community & Faith based and Social Enterprise (VCFSE) sector.
This means we support these organisations to thrive by offering advice on funding, training and resources.
Sector 3 also run the Stockport Volunteer Hub - A service where individuals can find volunteering opportunities that enable them to discover new passions, explore their potential and develop valuable skills.Working Hours :Monday- Thursday 9am- 5pm
Mainly working from the office in central Stockport with some occasional home-working
Fridays- 7 hours learning with Apprentify
Some evening and weekend work may be requiredSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental....Read more...
Volunteer Engagement Coordinator
Four days per week spent in shops across London, and one day at the Head Office based in London
Fantastic Opportunity to join a growing charity retailer
Salary £28,000 - £32,000 per annum dependant on experience plus travel expenses
35 hours per week
My client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the newly created position of Volunteer Engagement Coordinator.
The Volunteer Engagement Coordinator forms an integral part of the Retail management team, working closely with both the shop management and HR teams. They will be responsible for recruiting, organising and coordinating the charity’s volunteers and the volunteer programme – working with our shop managers to develop their skills to drive recruitment, improve retention, and ensure they have the right number of volunteers in the right locations to support our work.
Role Responsibilities
Deliver recruitment targets by shop to ensure they have sufficient volunteers and volunteer hours to support financial objectives
Support the onboarding of the volunteers for various retail roles
Engage the volunteer team with the charities work and help them to understand the value of their contribution
Maintain an empowered, well trained, motivated and engaged volunteer team with excellent communication at team and individual level
Attend in-person recruitment events to engage with our volunteering communities
Work alongside the Retail HR lead to schedule and deliver online training sessions, to ensure volunteers are well-prepared and confident in their roles
Work closely with the shop managers to grow relationships with volunteers and to demonstrate outcomes and the value and impact of volunteering activities.
Support the shop managers to maintain accurate records of volunteer activities and hours, ensuring compliance with all legal and organisational requirements.
Desirable skills, knowledge & experience
Track record in successful charity shop volunteer recruitment and retention
Excellent interpersonal and communication skills, with the ability to build strong relationships with volunteers, retail staff, and other stakeholders
Passionate about the benefits of volunteering to both volunteers and organisations, and an understanding of the challenges involved in volunteer management
Experience of working with and managing a regional volunteer network
Strong organisational skills and the ability to manage multiple tasks and priorities effectively
Experience with volunteer management software and recruitment sites (desirable)
Strong communication skills and presentation style
Personable, with excellent listening skills
If you are interested in working for a leading charity retailer who truly values their teams, then please apply today with your cv and covering letter.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
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Volunteer Engagement Coordinator
Four days per week spent in shops across London, and one day at the Head Office based on Mansell Street, Aldgate East, London
Fantastic Opportunity to join a growing charity retailer
Salary £28,000 - £32,000 per annum dependant on experience plus travel expenses
35 hours per week
My client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the newly created position of Volunteer Engagement Coordinator.
The Volunteer Engagement Coordinator forms an integral part of the Retail management team, working closely with both the shop management and HR teams. They will be responsible for recruiting, organising and coordinating the charity’s volunteers and the volunteer programme – working with our shop managers to develop their skills to drive recruitment, improve retention, and ensure they have the right number of volunteers in the right locations to support our work.
Role Responsibilities
Deliver recruitment targets by shop to ensure they have sufficient volunteers and volunteer hours to support financial objectives
Support the onboarding of the volunteers for various retail roles
Engage the volunteer team with the charities work and help them to understand the value of their contribution
Maintain an empowered, well trained, motivated and engaged volunteer team with excellent communication at team and individual level
Attend in-person recruitment events to engage with our volunteering communities
Work alongside the Retail HR lead to schedule and deliver online training sessions, to ensure volunteers are well-prepared and confident in their roles
Work closely with the shop managers to grow relationships with volunteers and to demonstrate outcomes and the value and impact of volunteering activities.
Support the shop managers to maintain accurate records of volunteer activities and hours, ensuring compliance with all legal and organisational requirements.
Desirable skills, knowledge & experience
Track record in successful charity shop volunteer recruitment and retention
Excellent interpersonal and communication skills, with the ability to build strong relationships with volunteers, retail staff, and other stakeholders
Passionate about the benefits of volunteering to both volunteers and organisations, and an understanding of the challenges involved in volunteer management
Experience of working with and managing a regional volunteer network
Strong organisational skills and the ability to manage multiple tasks and priorities effectively
Experience with volunteer management software and recruitment sites (desirable)
Strong communication skills and presentation style
Personable, with excellent listening skills
If you are interested in working for a leading charity retailer who truly values their teams, then please apply today with your cv and covering letter.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
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Support individuals aged 16+ to gain independence and learn new skills.
Plan and lead fun and engaging activities.
Assist with day-to-day tasks, including travel, education, and employment opportunities.
Work in a vibrant environment, including outdoor activities.
Gain valuable experience in safeguarding, risk assessments, and care planning.
Training Outcome:Completing the Level 2 Adult Care Worker Apprenticeship opens the door to a fulfilling career in the health and social care sector. This qualification equips you with foundational skills and knowledge, positioning you for various progression opportunities.Employer Description:ADAMHS Ltd provides adult learning and development programs for adults with learning needs and mental health support needs. ADAMHS Ltd also provides apprenticeships and volunteering opportunities in youth work, support work, leadership and business administration.Working Hours :Monday - Friday, 08:30 - 16:30.
No weekends or evenings.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
You will be looking to take your first steps in a career in grounds management, showing enthusiasm to learn and develop, progressing with both your career and studies. You should be able to demonstrate experience of (whether that be through work, studies, volunteering, hobbies or other interests) working effectively as part of a team, showing a positive attitude and communicating clearly. Training Outcome:
Many of our grounds apprentices have gone on to become grounds, skilled grounds and eventually heads of grounds.
Employer Description:Built to host London 2012, the former Olympic Stadium at Queen Elizabeth Olympic Park is home to Premier League football club West Ham United and UK Athletics. With rock concerts through the intervening months, our versatile venue has also seen us host the Rugby World Cup, international and domestic Rugby Union, The Race of Champions, the RFL Four Nations and was home for the first Major League Baseball games to be played in Europe.Working Hours :Monday to Friday, 8.00am to 4.00pm, with some shifts and weekend working.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
Job Title: Vehicle Technician/Mechanic
Location: Reading
Salary: £30,000 - £48,000 + OTE + Excellent Benefits
Hours: Full Time, 40 hours per week 1 in 3 Saturday mornings 8am-1pm
Welcome Bonus: New Technicians eligible for bonuses up to £1,500!
Job Description:
We are seeking a skilled Vehicle Technician to join a main dealership group and work with prestigious car brands. You will receive exceptional support and training at top industry facilities to help you develop your skills.
Benefits:
- Annual Leave: 33 days (including bank holidays), increasing with service.
- Discounts: Retail and vehicle discounts on purchases and servicing.
- Wellness Programs: Gym discounts, healthcare plans, and a cycle-to-work scheme.
- Pension Scheme: Flexible options to support your financial future.
- Family-Friendly Policies: More time to spend with loved ones.
- Recognition: Acknowledgment for your contributions and community volunteering opportunities.
Responsibilities:
- Perform high-quality vehicle maintenance and repairs to manufacturer standards.
- Conduct inspections and provide expert technical advice to customers.
- Maintain high customer service standards and work collaboratively with the service team.
- Support and mentor fellow Technicians, fostering a positive team environment.
Qualifications:
- Education: NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent.
- Knowledge: Strong understanding of vehicle safety standards and guidelines.
- Skills: Excellent problem-solving abilities and attention to detail.
- Team Player: Proven ability to collaborate effectively.
- Licenses: Must hold a full UK driving licence. An MOT licence is advantageous but not required.
How to Apply:
If you are enthusiastic about this opportunity and eager to learn, we want to hear from you! Please click the link to apply or contact Rachael.mortimer@holtautomotive.co.uk....Read more...
Job Title: Vehicle Technician/Mechanic
Location: Guildford
Salary: £30,000 - £43,000 + Bonus
Hours: Full Time, 40 hours per week (One in four Saturday mornings paid as overtime)
Part-Time & Flexible Hours Available
Welcome Bonus: New Technicians eligible for bonuses up to £1,500!
Job Description:
We are seeking a skilled Vehicle Technician to join a main dealership group and work with prestigious car brands. You will receive exceptional support and training at top industry facilities to help you develop your skills.
Benefits:
- Annual Leave: 33 days (including bank holidays), increasing with service.
- Discounts: Retail and vehicle discounts on purchases and servicing.
- Wellness Programs: Gym discounts, healthcare plans, and a cycle-to-work scheme.
- Pension Scheme: Flexible options to support your financial future.
- Family-Friendly Policies: More time to spend with loved ones.
- Recognition: Acknowledgment for your contributions and community volunteering opportunities.
Responsibilities:
- Perform high-quality vehicle maintenance and repairs to manufacturer standards.
- Conduct inspections and provide expert technical advice to customers.
- Maintain high customer service standards and work collaboratively with the service team.
- Support and mentor fellow Technicians, fostering a positive team environment.
Qualifications:
- Education: NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent.
- Knowledge: Strong understanding of vehicle safety standards and guidelines.
- Skills: Excellent problem-solving abilities and attention to detail.
- Team Player: Proven ability to collaborate effectively.
- Licenses: Must hold a full UK driving licence. An MOT licence is advantageous but not required.
How to Apply:
If you are enthusiastic about this opportunity and eager to learn, we want to hear from you! Please click the link to apply or contact Rachael.mortimer@holtautomotive.co.uk....Read more...
A highly reputable and full-service law firm has an opening for a Medical Negligence Solicitor to join their respected team in Leeds City Centre. This award-winning firm prides itself on the high standards of legal services it provides to a varied and loyal client base. If you are local to Leeds and are keen to further your learning with a brilliant team, then this may be the role for you.
The Role
As a Medical Negligence Solicitor, you will handle your own varied medical negligence caseload including, children with brain injuries at birth, and adults with spinal cord injuries. You will also have the opportunity to assist senior team members with more complex high-value cases.
What’s in it for you?
25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35 hours of extra holiday too.
Generous and flexible pension schemes.
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
Key Responsibilities
With support from an expert Partner and other experienced solicitors, you will manage a busy caseload of medical negligence files from taking new instructions through to trial or settlement.
This team prides itself on their excellent client care so you will be expected to build and maintain quality relationships with clients and colleagues to align with the firm's service ethos.
About you
The ideal candidate will have experience working on high-value multi-track cases.
1+ year PQE with experience in Medical Negligence.
Demonstrable technical experience gained within medical negligence.
The ability to manage caseloads whilst maintaining exceptional attention to detail and seamless service.
How to Apply:
Established for over 20 years, we are experts in legal recruitment. Our strength derives from the fact that we are well-known and well-respected, have developed long-standing bonds with both our clients and candidates, and have become an authority on all aspects of legal recruitment. To hear more about this Medical Negligence solicitor role, please contact Kieran Wallace at Sacco Mann on 0113 467 9797.
Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who can demonstrate the skills necessary to fulfil the role.....Read more...
Welcoming people to the building; screening, signposting and announcing them appropriately
Keeping the reception area and front of the building welcoming, tidy and organised
Ensuring information and leaflets in the reception area are well-presented, relevant and in-date
Managing the signing-in and -out system and ensuring signing-in processes are followed
Handling enquiries and bookings efficiently and effectively at the reception desk, over the phone and over email
Handling incoming and outgoing post
Ensuring the reception area is equipped as needed and that technical equipment, such as the printer, is operational and ready for use for all staff
Keeping accurate records of service users
Administering the course enrolment process. This includes establishing learners’ eligibility, supporting applications for financial assistance and ensuring learner records are complete and accurate
Reporting withdrawals, achievements and progression
Recording receipt of certificates in the centre and issuing certificates to learners
Managing appointments and calendars
Training:
Day release at Middlesbrough College
Training Outcome:Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:The Hope Foundation has been here for people in Middlesbrough since 1995, providing opportunities for learning, access to technology, careers advice, volunteering opportunities and support.
Our aim is to reduce disadvantage, loneliness and isolation and help people recognise their potential – because they matter. With Hope’s help many local people have gained skills and qualifications, become volunteers, found employment and made friends.Working Hours :Monday - Friday between 8:30am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
We are recruiting for a Business Support Apprentice, giving you a fantastic opportunity to grow and develop your skills whilst working at these historical sites.
The Business Support Apprentice will provide administrative support to the Corporate Planning and HR teams to enable the delivery of core business services to the wider charity. The post holder will also support the relevant teams by liaising with colleagues throughout the business, meeting team priorities while maintaining their own professional development.
This apprenticeship will give a rounded experience across the Corporate Planning, Internal Communications and HR functions.
Whilst studying towards your apprenticeship you will also be responsible for the following Corporate Planning and Internal Communications duties which will include, but not be limited to:
Supporting in the preparation of documents, reports, schedules, budgets and planning tools using the full Microsoft Office suite of applications.
Supporting in the scheduling, planning and delivery of staff events.
Supporting in the scheduling, planning and development of internal communications content including videos, articles, interviews and small campaigns.
HR related duties will include, but not be limited to:
Supporting HR Advisors and Coordinators across the full range of recruitment/resourcing activity
Supporting the delivery of relevant people policies, processes and procedures
Inputting data and running enquiries on relevant HR Systems
Supporting Employee Relations casework
Providing administrative support to the L&D, Volunteering and Early Careers functions
Training:
The training schedule hasn't been agreed yet
Training Outcome:
Business support administration
Employer Description:Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.Working Hours :36 hours per week (2 year fixed term contract) Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience....Read more...
Job Title: Director of FinanceSalary: €90,000 - €100,000 per yearLocation: Berlin, GermanyWe are seeking a Director of Finance to join a dynamic hospitality brand and oversee all financial operations of our Berlin hotel. This role is perfect for a seasoned finance professional with a strong understanding of compliance, financial planning, and strategic decision-making.Company Benefits
Flexible work options, including remote work.Competitive salary with potential flexibility based on experience.Bonus eligibility based on performance.28 holidays (plus bank holidays) and extra time off for volunteering.Food vouchers and on-shift meals.Mental health & well-being support.
Key Responsibilities
Lead and manage all financial operations of the hotel.Ensure financial compliance with local regulations.Oversee P&L, balance sheets, cash management, and capital planning.Provide high-quality financial reports and performance analysis.Implement efficient financial systems and processes.Lead the hotel’s budgeting and forecasting process.Support the General Manager with strategic financial planning.Build and mentor a high-performing finance team.
Who You Are
5-7 years of experience in hotel finance.Fluent in German (C1) and English (C1).Strong technical and compliance knowledge in finance.Experience with budgeting, forecasting, and financial reporting.A strategic thinker with a hands-on, problem-solving mindset.Passionate about hospitality and financial excellence.
Additional Information
The hotel opened in May 2023 and has undergone leadership changes; we need a finance expert to ensure stability and compliance.The current Director of Finance is leaving in May, so we prefer someone who can join ASAP for a smooth handover.
How to Apply:further details, apply today or send your CV to clay@corecruitment.com.Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment
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Quality Auditor / QA / QCWestbury £28 - 28500 + Excellent Benefits My client, a successful FMCG manufacturing company, is looking to recruit a Quality Auditor / QA / QC The successful Quality Auditor / QA / QC will be working in the factory Monday to Friday (37.5 hours) 7:30 – 15:30 The Quality Auditor / QA / QC role will involve:
Product evaluation panels, including the instigation and follow up of any associated corrective actions.Co-ordinate the microbiological testing schedule, swabbing and sampling.Co-ordinate the Goods-In sampling schedule & testing requirements.Review glass audit data & coordinate corrective action across departmentsCarry out traceability exercises as and when required and summarise findings. Liaise with relevant department heads to agree and implement corrective actions as necessary.Manage & issue the weekly production code sheets.Calibration of equipment to be carried out as per schedule.Management of tare weight data & annual verificationConduct start/end shift checks (e.g. metal detector fail safes, etc.) as required.Auditing of the factory, processes, products and records to verify the business is operating to the agreed standards & procedures (e.g. GMP audits)Complete QMS internal audits to the timescale given.Manage the pest control contract & liaise with department heads to close any related non-conformities.Ensuring all documentation regarding non-conformances (including supplier complaints) is accurate and up to date, applying any corrective actions to drive continuous improvements for products and quality management systemsProactivity around tackling any issues by generating an action plan and following up.Coaching factory staff in awareness and adherence to technical standards.Deputise on customer complaint monitoringResponsible for communication – QA Bulletins & newsletters
Quality Auditor / QA / QC Key skills / Experience: ·Food, Drink or Pharma manufacturing experience·Self-motivated, punctual, reliable and honest ·Excellent communication skills Benefits
Bonus scheme: 10% annual bonus based on personal, Group and UK performanceWorking Hours: Monday to Friday 37.5 hours per week.Annual Leave Entitlement: 25 days plus bank holidays) Opportunity to earn an additional 2 days per year for 100% attendanceOther benefits include:Bike to work schemeGroup Pension scheme (4% employee contribution matched with 8% employer contribution) (after successful completion of probationary period)BUPA Private medical scheme (after successful completion of probationary period)Life insurance 1 x SalaryCompany Sick Pay SchemeDiscounted ProductsVolunteering PolicyAnnual pay reviewsPerkbox Points Platform
Commutable from Westbury, Trowbridge, Devizes, Warminster, Frome and Melksham areas....Read more...
Assistant Store Manager – Exciting New Opportunity!
Location: - Harpenden
Salary: Up to £28,000 + Bonus + Excellent Benefits
We're delighted to partner with a fantastic brand in search of a passionate and driven Assistant Store Manager to lead their new store. This is an incredible chance to shape a brand-new store, offering premium products and crafting an exceptional shopping experience for our customers.
What You’ll Be Doing
As the Assistant Store Manager, you will:
Take charge of daily operations, ensuring the store’s overall success
Drive sales and exceed targets with dynamic leadership and deep product expertise
Lead, coach, and nurture a high-performing team to unlock their full potential
Ensure the store meets visual merchandising standards, creating an inviting atmosphere
Deliver excellent customer service that embodies our brand’s values
Regularly assess store performance, pinpoint opportunities, and implement improvements
Manage stock levels meticulously, ensuring inventory accuracy
Collaborate with other Store Managers and head office to exchange best practices
Uphold Health & Safety standards and oversee cash handling procedures
Are You the Right Fit?
We're looking for someone who has:
2+ years of experience in retail management
A passion for home furnishings and design
Strong leadership and motivational skills, inspiring teams to achieve
A commercially minded approach, motivated to meet and exceed sales targets
Excellent communication skills to connect with customers and colleagues alike
Adaptability to thrive in a fast-paced environment
A commitment to providing outstanding customer service
What’s In It for You?
Competitive salary package
25 days’ holiday + public holidays
Company pension scheme and private healthcare
Generous product discounts
Cycle to work scheme and a paid volunteering day
Opportunities for continuous growth and career advancement
If you're ready to take on a fresh and exciting challenge with a rapidly expanding company, we’d love to hear from you! Apply today to become part of something extraordinary.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
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As Customer Service Advisor, you will be key to the delivery of the core business, and sitting in the heart of the company. The role presents opportunities to be involved in cross-departmental work and gain knowledge in other areas of the business, allowing you to expand and develop your skill sets. The advisor role will involve working as part of a team of advisors as the initial point of contact for customers, providing the required level of response, in a professional and efficient manner. The advisor will have ‘hands on’ customer contact experience, have excellent customer focus and outstanding interpersonal skills. The advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team. This position is a full time, permanent position, working for our client on the outskirts of Stratford upon Avon. The role is hybrid (2 days in the office) and there are lots of excellent benefits offered too.
As Customer Service Advisor, you be responsible for:
Acting as first point of contact for all incoming member regulatory queries
Delivering advice & technical support to customers
Being fully aware of and actively promote the company’s service offering, liaising with relevant departments as appropriate to find the best solution for the customer
Participating and presenting at member workshops and seminars
Processing data forms and playing a pivotal role in the data round process
Developing a detailed knowledge of the data submission process and producer responsibility regulations, with the option to further specialise and hone knowledge in particular areas of interest
Personally managing a portfolio of accounts to ensure the appropriate level of service is provided
As Customer Service Advisor, you must be/have:
Customer service experience in a call centre or professional environment
Ability to manage and prioritise own workload, and to multi-task
Ability to pick up, retain and deliver technical and regulatory information
IT Literate: Word, Excel, PowerPoint
Strong communication and negotiation skills
Polite and professional at all times
Highly numerate and able to analyse complex information
Customer focused with drive to provide the highest level of customer satisfaction
Positive, proactive, enthusiastic and approachable
Excellent interpersonal skills
Flexibility and adaptability
What’s in it for you?
Very flexible hybrid working
Annual discretionary bonus up to 10%
25 days holiday with option to buy sell holiday (up to 10 days annual leave)
Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives
Volunteering day
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As a Business Travel Consultant Apprentice, you will be responsible for providing an efficient, pro-active and cost-effective service to corporate clients.
The role will include:
Handle incoming enquiries by telephone, e-mail or online in a timely, efficient and professional manner.
Select the most appropriate travel solutions for our customers.
Gain a good working knowledge of UK rail information and ticketing systems to provide an informative and professional service to customers.
Promote other travel related services such as car rental, hotels, overseas rail, passport and visas, chauffeur drive and any other ad-hoc requirements.
Ensure that all reservations made are correctly. This ensures that other consultants along with our 24 hour emergency supplier can retrieve a booking and have a full knowledge of the history and fares quoted.
Gain confidence in using new tools introduced by Good Travel.
Gain a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly.
Ability to demonstrate costs savings for clients through the capture of data in the booking process for use in the Management Information Reports.
Gain a full understanding of the cost implications of booking methods and to ensure that the most cost effective solutions are utilised.
The ‘Good’ things you can get:
25 days annual leave plus bank holidays which increases with service to 30 days.
Birthday day off work.
Generous Pension Scheme – Company matched contributions up to max 8%.
Life Assurance.
Health cash plan.
Gym and retail discounts.
YuLife Wellbeing & ESG app.
Employee Assistance Programme and Virtual GP.
Family friendly policies including enhanced Mat/Pat leave and SPP.
Employee Referral Scheme.
Employee Service Award Scheme.
Employee Volunteering and matched charitable donations.
Social events.
Personal & professional development budget.
Discounted Travel.
Educational trips.
Training:Level 3 Travel Consultant Apprenticeship Standard.
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. Training Outcome:Apprentices can and do move to other roles within the organisation and take advantage of a wide range of opportunities.Employer Description:Good Travel Management are specialists in providing travel solutions to SME businesses across the UK, ensuring a seamless door-to-door experience for our customers. Good Travel Management place Environmental and Social Governance at the heart of how they operate. Good Travel Management is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, they put our people, planet, and communities at the heart of everything they do.Working Hours :8:30am to 5:00pm, 9:00am to 5:30pm, 9:30am to 6:00pm.
Hours will be rotated on a 3-weekly basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Fully Remote, £35,000 - £40,000 + Bonus + BenefitsOur client is passionate about creating impactful learning experiences that empower people to develop their skills, grow their careers, and transform organisations. As a leading UK-based L&D provider, they deliver innovative, engaging, and tailored learning solutions that make a real difference. Their team of experts is dedicated to putting learners at the heart of everything we do.In order to support the delivery of strategic initiatives an exciting, newly created opportunity is available for an enthusiastic and experienced Quality & Process Specialist to join their dynamic team.The role will require hands-on management of a wide variety of tasks with a typical working week including optimising core systems, such as our CRM system (Zoho), supporting with regular and ad hoc reporting requests from the wider team, leading on new client and supplier procurement, and managing our relationships with key indirect suppliers for the business.Reporting to the Finance & Operations Director, the successful candidate will work closely with our senior leadership team supporting operational roll-outs of strategic and operational initiatives, as well as working with the commercial and delivery leads providing operational support.Key Responsibilities
Creating clear documented procedures for core processes in the business.
Simplify existing core processes with the use of system improvements and new technology.
Enhance data-analysis capabilities with implementation of new systems and simplification of existing systems to support decision making.
Produce regular and ad-hoc reporting from our CRM system to support client engagement and management decision making,
Oversee and maintain our client’s Risk Management Framework.
Maintaining our ISO Management System for Information Security (27001) and Quality Management (9001)
Management of our client’s key relationships with in-direct suppliers, including our IT Providers, Zoho Developers, Information Security and Data Protection Partners.
Leading with Completing/Arranging Procurement for New Client and Supplier Engagements.
What We’re Looking For:
Minimum of 3 years’ experience in quality, risk, process or operations role in a services-based business, preferably within an SME environment.
Experience of working with Zoho would be advantageous.
Demonstratable experience of process optimisation.
Previous experience of dealing with risk management would be desirable.
Positive outlook and can-do attitude
Exceptional communication skills across multiple channels – confident and engaging on phone and email.
Strong attention to detail and accuracy in work.
Highly organised with the ability to keep lots of plates spinning.
Relationship building
Negotiation
Problem solving
Cross-functional collaboration
Adaptability and calm under pressure
Why Apply?
Be part of an innovative and growth-focused organisation.
Work in a flexible, collaborative and innovative team environment with some great people.
Shape the future of our business by staying ahead in a competitive industry.
24 days holiday per year, plus your birthday off
We are closed over the Christmas/New Year holiday period
Private healthcare
Genuinely flexible working
Remote working (although there is an office in Manchester which is available)
Two Volunteering days per year
Bonus linked to Company Performance
If you're ready to take on an important role in supporting the delivery of cutting-edge learning programmes and helping others achieve their potential, we want to hear from you. Apply now!....Read more...
As Data Account Manager you will be joining a passionate, friendly and dedicated team, with the purpose of managing a portfolio of accounts and being the dedicated point of contact. This is a dual-focused role and there are opportunities to specialise in UK or international compliance. You will have a customer focused approach to build strong working relationships and strong data analysis skills to articulate complex data problems/processes back to customers in an understandable manner. This position is a full time, permanent position, working for our client on the outskirts of Stratford upon Avon. The role is hybrid (2 days in the office) and there are lots of excellent benefits offered too. Part time hours considered – four days per week.
As Data Account Manager, you be responsible for:
Managing a portfolio of accounts and being the dedicated point of contact, you will:
Having a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
Using your excellent communication skills to:
Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
Deepen your understanding of the customer requirements and the industries they operate in
Utilising your strong data analysis and Excel background to:
Articulate complex data problems/processes back to customers in a way that is easy to understand
Manipulate and analyse large volumes of data
Being proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
Using your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
Being resilient to high volumes of communication and deadlines
As Data Account Manager, you must be/have:
Excellent written and verbal communication skills
A customer focused approach
Ability to quickly take on large quantities of technical information
Highly IT literate
Solution orientated problem-solving ability
Collaborative working style
Excellent planning, scheduling and organisation skills
Minimum 2 year of professional customer service experience
Full, clean, manual UK driving licence
Minimum: Grade C in Mathematics and English GSCE/O Level standard
Desirable: Educated to degree level or equivalent
What’s in it for you?
Very flexible hybrid working
Annual discretionary bonus up to 10%
25 days holiday with option to buy sell holiday (up to 10 days annual leave)
Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives
Volunteering day
....Read more...
