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IS Application Specialist
Full-time; PermanentDate Posted: September 24, 2024Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. We are looking for someone to join IT/IS team. We are seeking a motivated, analytical, and hardworking individual with a passion for Information Systems. This person will be responsible for understanding and documenting current systems and business processes that they support. They will provide technical support and subject matter expertise on business applications to trouble shoot user-oriented issues and implement improved business processes. They will make recommendations for improvements to the applications and working with external service providers to ensure that all business information systems are functioning optimally. This role will support, maintain and optimize day to day functioning of current software.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do?This role of IS Application Specialist will be reporting to Director IT. Your primary accountabilities will be to:Application Support Supporting current ERP system with various support and technical issuesResponsible for data import/export to/from various systemsProvides data extraction support to business teamsSet-up and deploy Point of Sales (POS) systems with menus, prices, user administration and configurationInvestigate user identified application issues through review of data set-up, user procedures applied prior to the incident, existing system capabilities, application history and system interdependenciesUser administration of various systems including but not limited to Macola, DocuSign, Volante, Momentus, Clover, Global Payments etc.Performs trouble shooting with applications and works with outside vendors to resolve issuesSupports and optimizes current applications working with internal customers to ensure system is performing as requiredPerforms seasonal set up of applications and systemsEnsure that services and systems are optimized, updated and monitoredAssist with filling out annual IT/IS audits Training Provide technical guidance to staff and answer help desk inquiries as requiredManages the implementation of new applications including coordination of user acceptance testing and trainingDevelops additional tools and training to optimize current applications Enhancement and Implementation Assist with system implementation plans for new systems including ERP systemPlans and coordinates proof of concept testing of upgrades and new services, ensuring systems will operate correctly in current and future environmentsParticipates in the identification and development of new and enhanced department standards, guidelines and proceduresWorks with business leads to determine technology requirements and propose solutionsDetermine application criteria based on the organization’s requirements for new or modifications to existing applicationsWorks with current technology solutions to optimize performance of those solutions to meet current and future business needs Documentation Document issues, observations and outcomesCreate and maintain knowledge base for various processes, applications and setupMaintain data inventory as per policies and proceduresCreate and maintain inventory of POS terminals and pin-pads What else? Completed a Computer Science/IT degree or diploma programMust have a valid Class 5 BC Driver’s License3-5 years’ work experience supporting business applications and database3-5 years’ experience with Power Apps, advanced Excel (Power Query, Pivot Tables) and MS SQLExperience creating reporting Dashboards (Power BI or similar platforms)Experience managing various technical projectsProven ability to work independently and collaboratively with cross functional teamsExcellent communication skills both verbal and writtenAbility to work extended hours and/or weekends when requiredExcellent communication abilities and customer service skillsAbility to speak, read and write English for the purposes of written and oral instructions, and preparation of work-related document or reportsMust be a good team player with the ability to work well with others and demonstrate a professional demeanorStrong analytical and problem–solving skills with the ability to identify root causes and design optimal process solutions Must be a self-starter with strong work ethic and able to work with minimum supervisionAbility to multitask, work in a high-pressure environment while meeting tight deadlinesAbility to lift up to 30 lbs. for the purposes of carrying and installing work related equipmentSuccessful Candidates must undergo a Criminal Record Check Who are you? Detail OrientedProactiveAnalyticalSkillful communicatorTeam playerSelf-starter Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. We look forward to hearing from you! Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $78,000 - $88,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Manager, Digital Media
Full-Time; PermanentDate Posted: September 27, 2024Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of $55 million dollars and generates revenue through five activity streams: the 15-day annual summer Fair, Playland amusement park including Fright Nights, year-round events including family entertainment, concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to bringing joy to our guests, our employees, and our community through our mission to “Deliver Memorable Experiences”.The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE). The Manager, Digital Media, reports to the Director of Marketing. They will play a key role in marketing team to elevate our business results and provide our guests and clients with a positive experience. This individual will develop and implement all targeted content strategies for various media platforms. They will research, write, proofread, and edit all content, implement, and manage media campaigns. We are looking for someone that will thrive in a fast-paced environment and will possess exceptional interpersonal and time management skills.Our Team Profile… Inspires an exhilarating and fun-loving workplaceSupports a flexible work environmentInnovates in both concept and processThrives and promotes a fast-paced sales & marketing cultureCollaborates with all departments in a positive and proactive wayProud to be a part of the growth of one of Vancouver’s most iconic institutionsProud to be ranked in the top 10 as one of BC’s most loved brands – BC Business 2020 Organization Mission, Vision, and Mandate At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to bringing joy to our guests, our employees, and our community through our mission to “Deliver Memorable Experiences”. Our vision is to be “BC’s choice for diverse events and experiences 365.The PNE operates Hastings Park on behalf of the City of Vancouver and is governed by a City Council appointed Board of Directors whose purpose is to ensure the continued success of the PNE, while working in harmony with the local and city-wide community, business, management, and staff.What will you do this year? Develop and oversee a 360 media strategy for all PNE business streams, including both consumer and business audiences. Business streams include: PNE Fair (summer & winter), Playland, Prize Home Lottery, Fright Nights, Winter Lottery, Group Sales, Facility Sales and TicketLeader.Plan, manage, execute, and optimize all digital marketing, including SEO/SEM, email, social media, app and display/video advertising campaignsDesign, build and maintain all PNE websites and social media channelsPlan, manage, execute, and optimize traditional media spend for television and radio mediumsLiaise with promoters to provide support for ticket sales through TicketLeader (digital campaigns, emails, social media, etc)Measure and report performance of all traditional and digital marketing campaigns, and assess against goals (ROI and KPIs)Identify trends and insights, and optimize spend and performance based on the insightsBrainstorm new and creative growth strategiesPlan, execute, and measure experiments and conversion testsCollaborate with internal teams to create landing pages and optimize the online user experienceUtilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointsInstrument conversion points and optimize user funnelsCollaborate with advertising partners, creative agencies, and other vendor partnersEvaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriatePerform other related duties/responsibilities as assigned. What else? Must have an undergraduate degree or diploma in Marketing OR an equivalent combination of education and experience.5+ years of proven working experience in traditional and digital marketingDemonstrable experience leading and managing SEO/SEM, databases, email, social media and/or display advertising campaignsHighly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivateExcellent knowledge of and ability to use WordPressExperience in optimizing landing pages and user funnelsExperience with social media campaign management tools (e.g., Vistal Social, Later, Hootsuite)Knowledge of app content building toolsSolid knowledge of website analytics tools (e.g., Google Analytics)Working knowledge of primary ad platforms and networks, including programmatic display and video, Google Ads, Meta Ads, TikTok Ads and LinkedIn Ads.Knowledge of HTML, CSS, and JavaScript development and constraints an assetStrong analytical skills and data-driven thinkingUp to date with the latest trends and best practices in online marketing and measurementThis is a hybrid role with a minimum of two days required in the office. There are key times when it is required that this role is onsite full-time. Some work may be required during evenings, weekends and holidays. Lieu time will be provided in exchange.Candidates must undergo a Criminal Record Check Who are you? Strategic and creativeResults-oriented collaboratorAble to meet tight deadlines and work effectively in a high-pressure environmentTactful change makerCommitted to striving for excellenceCreative and collaborative team playerEager to make a differenceAppreciates an environment that runs actively on weekdays, evening and weekends all year. Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. We look forward to hearing from you!Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $75,000 - $85,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...