Tourism Jobs Found 10 Jobs, Page 1 of 1 Pages Sort by:
Cafe Supervisor
Do you love leading a team in a fast-paced hospitality environment? Are you passionate about delivering great customer service and creating a warm welcome for every visitor? Would you like to work somewhere truly unique, surrounded by one of Yorkshire's most memorable natural attractions?If so, we'd love to hear from you.We're looking for an enthusiastic, reliable and hands-on Café Supervisor to lead the daily operations of our busy on-site café at Stump Cross Caverns. This is a fantastic opportunity to combine team leadership, customer service and day-to-day operational responsibility in a unique visitor setting.You'll be part of a supportive team, enjoy staff benefits and discounts, and have the opportunity to develop your skills while working in a role where no two days are the same.What We Offer Opportunity to work in a unique natural attractionSupportive team environmentStaff discounts and benefitsTraining and development opportunities Key Responsibilities Lead and support the café team during daily operationsDeliver excellent customer service and handle visitor queries professionallyOversee opening and closing proceduresEnsure food and drink service runs smoothly and efficientlySupport staff training and developmentMaintain high standards of cleanliness, hygiene, and food safetyMonitor stock levels and assist with ordering and waste controlComplete daily checks and support general café administration Person SpecificationEssential Previous experience in a café, hospitality, or food service environmentExperience supervising or leading a teamStrong communication and interpersonal skillsExcellent customer service focusAbility to work under pressure in a busy visitor attractionGood organisational skills and attention to detailFlexibility to work weekends, school holidays, and peak tourist seasons Desirable Food hygiene certification (Level 2 or above)Experience in a visitor attraction or tourism settingBarista experienceFirst aid training Personal Qualities Friendly, approachable, and professionalProactive and dependableStrong problem-solving abilityPositive attitude and team-player mindsetPassion for delivering memorable visitor experiences Working HoursFull-time position with variable hours based on seasonal demand, including weekends, school holidays, and bank holidays.If you're ready to take the next step in your hospitality career in a truly unique setting, apply now and join the team at Stump Cross Caverns. ....Read more...
ED Registrar
Exposure to complex Aboriginal health presentations rarely seen in metro EDsAccredited ACEM training site with essential paediatric logbook and TS4 opportunitiesFlexible 3–12 month contracts with diverse rotations including ICU, Retrieval and AnaestheticsWhere you’ll be working You will join a high-volume Emergency Department managing approximately 50,000 presentations annually across a vast catchment exceeding one million square kilometres. The department is accredited for ACEM training including paediatric logbook completion and TS4, offering a structured and well-supported training environment with strong FACEM presence on the floor daily. The case mix is broad and clinically rich, with significant exposure to complex presentations including rheumatic heart disease, chronic renal disease, bronchiectasis, advanced diabetes complications, overwhelming sepsis and major trauma, alongside a young patient demographic. Registrars benefit from protected teaching, strong exam preparation support, and access to diverse rotations including ICU, anaesthetics, retrieval medicine and dedicated Aboriginal health services, as well as pathways suitable for ACRRM and RACGP trainees completing AST or emergency skills training. Where you’ll be living This is a unique opportunity to live and work in a vibrant regional hub surrounded by striking desert landscapes and natural beauty. The lifestyle offers a strong sense of community, a rich cultural environment, and access to outdoor activities including hiking, camping, mountain biking and exploring iconic natural landmarks. The town hosts a dynamic mix of cultural events and tourism, providing a social and engaging environment while maintaining an easy commute and relaxed pace of life. Salary Base salary ranges from $122,264 – $182,143 per annum depending on registrar level, with additional superannuation, shift penalties, overtime, professional development allowances and relocation support. Additional benefits include salary packaging, generous leave entitlements and regional incentives. The estimated total package ranges from $160,000 – $260,000 per annum depending on level of experience, contract length and applicable allowances. Requirements Current registration with the Medical Board of Australia (AHPRA) with minimum Level 2 supervision requirements, OR eligibility for registration via the Competent Authority Pathway. *Please note doctors seeking their first position in Australia via the Standard Pathway or doctors with current registration and Level 1 supervision requirements cannot be considered at this time. About us Elective Recruitment is a person-centred recruitment consultancy. Your career progression is just as important to us as your well-being and work-life balance. We are not just another recruitment company; we do things our way and we consult. We have a very clear vision: create great careers, better lifestyles, and add value - and we won’t stop until this is achieved. For access to ED Registrar jobs in Australia join our network today. For a confidential discussion contact the Elective Recruitment Team at +61 2 9137 4300, or apply now! ....Read more...
Sales and marketing manager
Job Title: Sales and Marketing Manager Location: Amsterdam, Netherlands Salary: €45,000 - €60,000 gross per annumI am working with an international hospitality group seeking a results-driven Sales & Marketing Manager to lead local market strategy and guest engagement at a dynamic venue in Amsterdam.The position is sales-focused, with responsibility for driving outreach, managing group and MICE business, and supporting broader marketing initiatives. We are looking for someone with a strong hospitality background (hotels, restaurants, or F&B), proven sales experience, and solid knowledge of the Amsterdam market. Experience with trade shows, group bookings, and CRM systems is essential; Tripleseat is a plus. Fluency in English and Dutch is required for this position.Key Responsibilities Take ownership of revenue-driving strategies that support year-over-year guest count growth across multiple business streams: dining, events, retail, and entertainment.Oversee and adapt the marketing calendar to align with seasonal trends, community events, and brand activations.Collaborate with all department leads to ensure cohesive delivery of guest experiences that reflect brand values and service expectations.Monitor and manage marketing-related spending within budgetary guidelines while evaluating campaign ROI.Identify and cultivate strategic partnerships with local businesses, tourism organizations, and event stakeholders to boost venue visibility.Guide the planning and execution of special events and private bookings, ensuring exceptional delivery from ideation to wrap-up.Contribute to talent development by mentoring team members, supporting career growth, and embedding a strong service culture.Stay current on digital marketing trends, social media engagement, and CRM best practices to optimize guest communications and loyalty efforts.Serve as a brand ambassador both internally and externally, maintaining an objective lens on service standards, guest feedback, and market shifts.Support senior leaders with recruitment insights, performance reviews, and coaching frameworks to foster high-performing teams. What You Bring Proven experience in sales and marketing within the hospitality, entertainment, or food & beverage industries.Strong financial literacy, with the ability to interpret P&L statements and forecast performance.Proficiency in CRM tools, digital marketing platforms, and social media engagement.A natural communicator with strong public speaking, copywriting, and relationship-building skills.Creative thinker with a proactive mindset and a keen eye for guest trends and marketing innovation.Ability to work cross-functionally in a dynamic, fast-paced environment.Fluency in English is required; additional language skills are a plus.A background or passion for music, culture, or live events is highly valued. Job Title: Sales and Marketing ManagerLocation: Amsterdam, NetherlandsSalary: €45,000 - €60,000 gross per annumIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Media Sales Executive
Media Sales Executive Job Type: Full Time, PermanentLocation: NorwichWorking Hours: Monday to Friday, 6am - 3pm (flexible upon completion of probation)Salary: £27,000Commission: Uncapped (£45,000+ OTE)Benefits: Salary of £27,000 with an OTE of £45,000+Uncapped and generous commission structureA relaxed and fun working environment28 days annual leave inc. Bank HolidaysPersonal and professional development opportunitiesAccess to a host of company incentives and social events Outlook Publishing is an award-winning digital media company that publishes B2B and lifestyle content in global markets, with a constantly evolving product portfolio and client network.We’re on the hunt for ambitious Media Sales Executives to join our high-performing Tourism, Travel and Industry Spotlight team.The Person:Whether you're stepping into sales for the first time, a recent graduate, or switching paths in sales/business development, we’ve got your back with full training and support.We’re not just looking at your CV – we’re looking at your potential, drive, and hunger to win.Here’s what makes a standout Media Sales Executive: People-Person – You love connecting with others, building relationships, and sparking conversations that matter.Relentlessly Driven – You’re not afraid of a challenge. You keep going, keep pushing, and bring resilience to everything you do.Enthusiastic – You bring contagious energy and passion to everything you do, lifting up the team and inspiring momentum.Eager to Learn – You’re open-minded, curious, and thrive on feedback. If there’s a better way to do something, you want to find it.Business-Savvy – You’ve got a sharp eye for opportunity and a genuine interest in how companies grow and succeed. The Role: As our next Media Sales Executive, you’ll be the bridge between our clients and our platforms. You’ll hunt for exciting businesses and organisations, build genuine relationships, and lead client projects from pitch to publication. Own Your Market – Take ownership of new and repeat business in international travel and business sectors.Find the Right People – Use smart tools and your natural curiosity to uncover key decision-makers and future partners. Start the Conversation – Reach out with impact via phone, email, video, and more — then build relationships and partnerships that underpin our content.Drive the Revenue - Create and manage sales campaigns driving advertising and editorial sales to potential leads.Close the Loop – From first contact to final delivery, you'll manage a busy pipeline, working with internal teams and external clients to turn ideas into successful projects. You’ll be supported every step of the way, but the success you build will be your own.This isn’t just a role – it’s a launchpad. If you’re ready to grow fast, work hard, and celebrate wins along the way, we want to hear from you. ....Read more...
Duty Supervisor
Do you thrive in fast-paced environments where no two days are the same? Are you the kind of person who stays calm under pressure, leads by example, and notices what needs doing before anyone else does? Would you love the chance to work somewhere truly unique, in one of the most beautiful parts of the country?If so, Stump Cross Caverns would love to hear from you!What is on offer Great rate of payA 4-day working week (32 hours) for most of the year5 days (38 hours) during school holiday peaksWorkplace pension28 days holiday (pro rata)Genuine progression opportunities as the business growsThe chance to work in one of the most stunning locations in England Stump Cross Caverns is a show cave, café, shop and workshop venue in the heart of the Yorkshire Dales. Over the last five years, the business has grown from 16,000 visitors a year to nearly 50,000, and it is on track for its biggest year yet.With that growth comes opportunity. Stump Cross Caverns is a small, ambitious team building something special, and they are looking for the right Duty Supervisor to help lead the day-to-day operation.The roleThe Duty Supervisor will be the senior person on shift when the Duty Manager and Shop Manager are not on site. This is a hands-on role with real responsibility, ideal for someone who enjoys leading from the front and keeping a busy operation running smoothly.The successful candidate will help oversee the cave, shop and front-of-house areas, supporting both visitors and team members while making sure high standards are maintained throughout the day.Key responsibilities include: Opening and closing the siteLeading the team across the cave, shop and front of houseWelcoming visitors and dealing confidently with occasional challengesSupporting the smooth day-to-day running of the operationCashing up and carrying out stock checksActing as a calm, capable presence during busy periodsTaking ownership of the site when leading a shift Who Stump Cross Caverns is looking for:This role would suit someone who has worked in a busy customer-facing environment such as hospitality, retail, tourism, a visitor attraction, hotel or café, and is ready to take the next step.The ideal candidate will be: confident with people and comfortable leading a teamcalm under pressure and able to think on their feetreliable, proactive and well organisedhappy working in a hands-on rolesomeone who takes pride in doing things properly Experience is important, but attitude matters just as much. Stump Cross Caverns is looking for someone who sees what needs doing and gets on with it, someone who enjoys the energy of a busy day and wants to be part of a growing business.Why join Stump Cross Caverns?This is a chance to join a business that is growing quickly and investing in its future. For the right person, it offers real responsibility, the opportunity to develop, and the chance to be part of a close-knit team creating memorable experiences for thousands of visitors every year.How to applyStump Cross Caverns is not simply looking to fill a vacancy, they are looking for the right person. If this sounds like you, please attach your CV to the link provided. ....Read more...
Luxury Group Travel Manager - DMC for B2B Clients
Luxury Group Travel Manager – DMC for B2B ClientsLocation: Madrid, SpainSalary: €35,000 – €40,000 + performance bonusI am working with a boutique Destination Management Company (DMC) specializing in high-end, tailor-made travel experiences seeking a Luxury Group Travel Manager to join its team. The company designs and delivers bespoke cultural journeys across Spain for an international, high-end clientele, with a strong focus on quality, detail, and personalized service.This is a senior client-facing position combining luxury group sales with operational responsibility, managing high-end group travel projects end-to-end and ensuring flawless execution from initial inquiry through to final delivery. The role requires strong autonomy, excellent client management skills, and deep experience in complex group travel within a luxury environment.Key Responsibilities Manage luxury group travel requests from initial inquiry to completion Design and coordinate tailor-made cultural itineraries across Spain Act as the primary point of contact for high-value international clients, some of these your contactsOversee bookings, pricing, availability, and documentation in coordination with internal support teams Manage complex group logistics and operational execution with precision Resolve operational challenges proactively to ensure seamless delivery Maintain strong relationships with clients, suppliers, and partners Ensure consistently high standards of service aligned with luxury expectations Candidate Profile Minimum 5+ years of experience in a DMC, luxury tour operator, or similar environment Strong background in luxury tailor-made travel and group operations Proven experience working with Spain-based travel programs Deep understanding of cultural tourism and high-end client expectations Ability to manage complex projects independently from start to finish Strong communication, organizational, and B2B client skills Fluent English is essential (additional languages are a plus) Luxury Group Travel Manager – DMC for B2B ClientsLocation: Madrid, SpainSalary: €35,000 – €40,000 + performance bonusDo not miss it!please apply today or send your CV to maria@Corecruitment.comGet social.......http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Marketing Coordinator
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our core values: Enthusiasm, Excellence, and Evolution. We are committed to achieving our mission to “Deliver Memorable Experiences” for our guests, our employees, and the community.The PNE’s Sales and Marketing Department oversees marketing, corporate partnerships, group sales, facility sales, business development, and TicketLeader. From Playland campaigns to the PNE Prize Home Lottery, our team is passionate about delivering engaging campaigns and events that capture the imagination of our audience.The Pacific National Exhibition (PNE) is seeking a Coordinator, Marketing (Mat Leave) to support the execution of multi-channel marketing campaigns, help maintain brand consistency across all consumer touchpoints, and assist with the planning, coordination, and delivery of marketing materials and initiatives. Reporting to the Manager, Marketing, this role is ideal for a motivated and organized individual with a strong interest in branding, campaign coordination, and creative content development.Why join our Team? Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year? In your role as a Marketing Coordinator, your primary accountabilities will be to: Support the development and rollout of marketing campaigns across digital, print, outdoor, and on-site channels.Assist in creating and maintaining marketing materials, including signage, posters, and branded collateral.Coordinate creative project timelines, liaising with internal teams, external vendors, and contractors (e.g. photographers, videographers).Oversee coordination of photography for marketing and promotional needs, including scheduling, shot lists, and usage approvals.Draft and edit copy for campaign materials, including social media posts, brochures, and advertisements.Help manage the look and feel of the PNE site, including signage updates, promotional displays, and seasonal enhancements.Assist in the planning and branding of special event areas, such as the VIP Chalet, ensuring alignment with brand standards and enhancing guest experience.Support marketing analytics efforts by compiling reports, collecting campaign data, and researching audience trends.Contribute to the upkeep and organization of the PNE’s Digital Asset Management system.Assist in coordinating corporate branding and site look initiatives for new and existing events, rides, and guest experiences.Work collaboratively with other departments to support marketing needs and event promotions.Manage incoming comp ticket requests in coordination with ticketing and sponsorship teams, ensuring accurate tracking and timely distribution. What else? Post-secondary diploma or degree in Marketing, Communications, or a related field, or equivalent combination of education and experience1–3 years of experience in a marketing, communications, or creative coordination role.Strong written and verbal communication skills with a keen eye for detail.Comfortable working in a fast-paced, deadline-driven environment with multiple projects.Demonstrated ability to organize and prioritize tasks independently and as part of a team.Familiarity with marketing and design tools such as Adobe Creative Suite, Canva, or similar platforms is an asset.Understanding branding principles and experience maintaining visual consistency across campaigns.Previous experience supporting events, attractions, or tourism-related marketing is an asset.Knowledge of social media platforms, basic video/photo editing, or content scheduling tools is considered an asset.This role is required to be on-site at the PNE a minimum of 3 days/week.A valid BC driver’s license is an asset, as some travel between signage locations may be required.Successful candidates must undergo a Criminal Record Check. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $63,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Assistant Manager, Ride Operations
Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams: the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentStaff discountsOpportunity to create lasting memories and relationships! What will you do?In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to: Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.Support the training, onboarding, scheduling, and performance management of Ride Operations employees.Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, “Safe Ride, Every Ride” standards, applicable legislation, and company policies across Playland and Summer Fair.Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer FairOversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.Enforce departmental “Safe Ride, Every Ride” standards related to safety, efficiency, guest experience, and communication.Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.Build and maintain effective working relationships with superiors, subordinates, and the public.Continuously review and update training manuals and safety checklists based on operational needs and regulatory changes.Manage documentation and regulatory requirements for third-party external ride operators (Fair).Maintain accurate ridership reports to track ride efficiency and throughput.Provide recommendations to improve operational efficiency within the Ride Operations department.Provide recommendations regarding maintenance and proper operation of ride-related equipment.Participate in departmental and operational meetings and contribute to special projects as required.Perform other related duties as assigned. What else? Must have a strong background of experience within the hospitality/tourism industry operations.Past experience in amusement park ride operations and knowledge of attraction rides safety and associated regulatory requirements are considered an asset.Applied knowledge of related legislation such as OH&S regulations, WorksafeBC, Technical Safety BC and ASTMF770 is an asset.2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team.Excellent communication, interpersonal, supervisory and leadership skills.Ability to effectively communicate with staff and other department managers, external contractors, regulatory bodies etc.Strong analytical and organization skills are essential.Ability to work independently, under pressure and manage various projects within tight deadlines with a safety-first mind-set.Experience with Microsoft Office is an assetBackground working within a unionized environment is considered an asset.Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland average 8.5hrs/day with potential for longer days required throughout the season.Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.Physical ability to spend a large part of the work day outdoors, climbing, walking and standingSuccessful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a passion for employee engagement with guest-centric outlook.Passionate about creating safe, memorable experiences.Passionate about coaching and mentoring new and young workersSkillful, resolution driven communicatorCollaborative and results-oriented team player.Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Assistant Manager, Guest Experience
Who we are… The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be. We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues. This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events. Why join our Team? Exhilarating and fun-loving culture Flexible work environment Staff discounts Opportunity to create lasting memories and relationships! What will you do? In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events. Playland Operations Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training. Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings). Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors. With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members. Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures. Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more! First level of technical support: computers, printers, and various POS systems Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. Fair & Festival Operations Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair. Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required. Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty. With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members. Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors. Support established protocols and procedures to heighten staff awareness of event specific details. Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more! First level of technical support: computers, printers, various POS systems, etc. Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions). Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses. Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE Perform other duties as required. What else? Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season. Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required. Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment. Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone. 2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.). Previous experience working in the hospitality, tourism or sports industries is preferred. Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset. Ability to foster collaborative and effective working relationships with all staff on-site. Experience developing standardized manuals and operating procedures. Strong planning, organizational, and administrative skills. Excellent communication, interpersonal, supervisory, leadership and staff development. Ability to function independently and under pressure, and ability to manage various projects at the same time. Knowledge of the event industry is considered an asset. Background working within a unionized environment is considered an asset. Successful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a guest-centric outlook. Passionate about creating memorable experiences. Passionate about coaching and mentoring new and young workers Skillful, resolution driven communicator Collaborative and results-oriented team player. Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg ....Read more...
Manager, Brand & Communications
All About UsWe are looking for a Manager, Brand & Communication who is responsible for campaign creative, branding, and design projects at the PNE.All About The RoleWho we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the PNE. The Manager, Brand & Communications, reports to the Director of Marketing and is responsible for campaign creative, branding, and design projects at the PNE. The Manager is responsible for developing marketing programs to drive ticket sales, elevate the look of the site, and increase brand affinity amongst key stakeholder groups. They will play a key role across the entire organization by facilitating the communications strategy as it pertains to content, platforms, and audience groups both internally and externally. This position will work with key internal stakeholders to centralize and focus on messaging across guests, clients, suppliers, partners and employees. Why join our team? Inspires an exhilarating and fun-loving workplaceSupports a flexible work environmentInnovates in both concept and processThrives and promotes a fast-paced sales & marketing cultureCollaborate with all departments in a positive and proactive wayProud to be a part of the growth of one of Vancouver’s most iconic institutionsProud to be ranked in the top 10 as one of BC’s most loved brands – BC Business 2020 What will you do this year? In your role as Manager, Brand and Communications your primary accountabilities will be to: Understand the vision and standards of the PNE corporate brand and sub brands and champions it across the companyResponsible for overall look of the site through site enhancements such as signage, banners, building wraps, food & beverage naming and design, providing direction on materials and colours for renovations, and naming and design of new rides.Plan and produce all signage, printed materials and site look initiativesInspire team to maximize their potential and productivity through optimization of processes and technology.Member of and owns relationships with tourism industry – shares and gathers information and ensures that PNE brands are promoted through the industryOversee all community communications including newsletters, website content, social content and provide exceptional neighborhood-guest experience. Provides a fresh outlook on broader communication strategy for the organization. Establishes interdepartmental relationships to help support ongoing communications partnerships. Oversees and evaluates the organization’s internal communications performance on a regular basis, establishes proper measures of performance, and as needed provides feedback for modification. Supports the PNE Media Relations and Government Relations leads to ensure that all key public messages are translated across key communication channels (internal and external business community relationships) to ensure consistency. Provides internal departments with external communication tools like key speaking points, frequently asked questions and organizational updates for their suppliers, clients, vendors, partners and guests. Oversee the planning, writing and management of the design, content, and production of the PNE Annual Report. Modeling the PNE’s core values of Excellence, Enthusiasm and Evolution and leading the team using CART (Communication, Accountability, Respect and Trust) What else? Must have a degree or diploma in marketing, corporate communications, public relations, or journalism.Must have at least 5-8 years of proven working experience in brand marketingKnowledge of unionized working environments and/or large decentralized teams is an assetAbility to have high understanding of the printing process and available materialsMust have strong analytical skills and data-driven thinkingUp to date with the latest trends and best practices in marketing and designAbility to foster effective working relationships with peers, subordinates, and external vendors.Strong communication skills both written & verbal, with firm attention to detail.Excellent writing skills and oral communication with the ability to easily establish new relationships internally and externally. Intellectual rigor to tackle complex comms and reputational issues and support the development of robust solutions.Ability to influence and affect change. Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.This is a hybrid role but must be available to work on-site at minimum 3-days/weekSuccessful candidates must undergo a Criminal Record Check• Who are you? Strategic and creativeResults-oriented collaboratorTactful change makerCommitted to striving for excellenceMotivated team playerAppreciates an environment that runs actively on weekdays, evening and weekends all year Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $75,000- $90,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...