Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints
You’ll embrace change and rise to the challenges of a customer-focused role
Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’
Training:Travel Consultant Level 3 Apprenticeship Standard:
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
20 per cent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)
Training Outcome:
Our apprenticeships offer a great route into a varied and exciting career with TUI
Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week, which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4-weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Content Creation
Manage LinkedIn, (and possibly also TikTok or Facebook) profiles
Monitor and report on social media campaigns
Content creation and editing using Canva
Writing compelling copy
Creating impactful video/graphics content
Ensure the content and format adhere to brand guidelines
Assist with branding, design and content for presentations and proposals
Web
Manage website and SEO
Uploading and editing images and copy
Outbound
Run and monitor campaigns
E-mail and newsletter marketing
Market research
General
Researching tender opportunities
Support for tender applications
Administration duties and some project support
Excellent written communication skills
Self-motivated and able to work independently
Basic understanding of, and interest in sustainability
Confident in the use of technology, particularly social media platforms
Good interpersonal skills. Able to speak up and request clarification or share ideas
Methodical approach with good attention to detail
Able to prioritise workload and meet deadlines
Training:The Multi-Channel Marketer apprenticeship equips individuals with the skills and knowledge required to plan, deliver, and evaluate marketing campaigns across multiple platforms. The programme covers key areas such as digital marketing strategy, content creation, social media management, email marketing, SEO, data analysis, and brand development.
Apprentices learn how to support business growth by understanding customer behaviours, creating targeted campaigns, and using marketing tools and analytics to measure performance. They also develop strong communication, project management, and creative skills while gaining hands-on experience in a real working environment.
The training combines structured learning with practical workplace application, ensuring apprentices can confidently contribute to marketing objectives across online and offline channels.Training Outcome:There will be the opportunity for the right person to evolve the position into a permanent one.Employer Description:Green Case is a small company, based in Brighton but working internationally to make holidays and holiday destinations more socially and environmentally sustainable. We work directly with businesses to help them shape their approach to sustainability and how to communicate it to their staff and customers and we also work directly with the authorities in destinations that receive tourists. In the past few years we have worked to develop tourism strategy for The Federated States of Micronesia. The Bahamas, Jamaica and the island of Jersey. We also work with a brand strategy company (Llama) to help destinations integrate sustainability into the way they promote themselves. Green Case has been operating since 2012. We have two core team members, Rachel McCaffery who is the CEO and is based in Brighton, UK and Kennedy Pemberton, Director of Operations who is based in the Caribbean. We are experts in sustainable tourism but we don’t have a lot of time to communicate what we do so are excited to take on someone who can help us promote our work and open the door to new customers.
The role is to help grow awareness of Green Case by promoting its international expertise in sustainable tourism. It will involve a range of activities focused around marketing and content creation (primarily for Linkedin promotion, with the possibility to explore the effectiveness of other channels and platforms), website development, creating a database of contents and establishing the best method for engaging with them, researching business opportunities, supporting proposal development and tender applications and helping with general admin, some of which may be linked to our work making businesses and destinations more sustainable.Working Hours :Monday to Friday, 10.00 – 17:00.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Self Motivated,Work independently,interest in sustainability,Social Media platforms,Interpersonal skills....Read more...
Salary: €75.000 - €80.000 + car + bonus and much moreStart: ASAPLanguages: Flemish, EnglishLocation: BlankenbergeMy client is looking for a General Manager who can lead the day-to-day operations and strategic development of a major attraction park located in Blankenberge.This dynamic leadership role requires a commercially minded, people-oriented professional with the ability to inspire teams, drive guest satisfaction, and maintain strong external relations.The ideal candidate combines operational excellence with hands-on leadership, marketing insight, and a deep understanding of guest experience.Key Responsibilities
Provide strong leadership and guidance to department heads and frontline teams, ensuring operational efficiency and a motivating work environment.Oversee all park operations including safety, maintenance, guest services, retail, and F&B, ensuring compliance with health & safety and operational governance standards.Develop, implement, and monitor strategic business plans aimed at driving profitability, attendance, and brand positioning.Act as spokesperson and official representative of the park, liaising with media, local authorities, tourism partners, and other external stakeholders.Collaborate with marketing teams to design and execute promotional campaigns, seasonal events, and brand initiatives to enhance visibility and guest engagement.Champion continuous improvement and innovative guest experience strategies to strengthen visitor satisfaction and loyalty.Manage budgets, financial performance, and resource allocation in line with commercial goals and group standards.Ensure effective communication, coaching, and professional development across all operational levels.
Candidate Profile
Proven leadership experience in a comparable role within the attractions, hospitality, tourism, or leisure industry.Strong interpersonal and communication skills, with professional presentation and media confidence.Demonstrated experience in marketing collaboration, campaign development, and service innovation.Solid operational understanding of health & safety regulations, guest service standards, and facility management.Strategic thinker with a commercial mindset, analytical capability, and sound decision-making under pressure.Empathetic leader who provides structure, motivation, and clear direction to multidisciplinary teams.
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Job Title: General Manager – Animal SanctuaryLocation: IcelandSalary: 986,000 ISK + Company carAn internationally recognised animal sanctuary in Iceland is seeking an experienced General Manager to oversee operations, lead a multidisciplinary team, and ensure exceptional standards across animal care, guest experience, and commercial performance.This is a unique opportunity to lead a purpose-driven attraction focused on conservation, education, and sustainable tourism in one of the world’s most remarkable natural environments.Your Role
Lead the day-to-day operations of the sanctuary, ensuring smooth and safe operationsDrive visitor experience standards while supporting conservation and education initiativesOversee financial performance including budgeting, reporting, and cost controlLead, develop, and inspire a diverse operational teamSupport marketing initiatives, partnerships, and fundraising activitiesRepresent the sanctuary with local stakeholders, tourism partners, and external organisationsContribute to strategic planning and future development projects
Who You Are
An experienced operational leader within visitor attractions, hospitality, conservation, or similar environmentsA confident people manager with experience leading teams and managing performanceCommercially aware with strong financial and operational management skillsPassionate about conservation, sustainability, and delivering meaningful visitor experiencesAn excellent communicator able to build relationships with stakeholders and partnersFluent in English and adaptable to working in a unique, remote environmentDesirable, not essential: Icelandic residency, eligibility to work in Iceland, Icelandic language or knowledge of Icelandic culture (visa sponsorship is available for outstanding international candidates).
If you would like more information about the role, please apply or send your CV to nicole@corecruitment.com ....Read more...
Working day 9am to 4/5pm Tuesday to Saturday
General kitchen duties, helping to run and maintain standards
Food preparation for the meals that day
Clean kitchen and equipment daily
Check temperatures of fridges
Report any faults or issues to the senior person
Training:You will attend York College on a day release. If required, Functional Skills are delivered as a separate block release.Training Outcome:If the apprentice shows a willingness to further their career by staying with us beyond the apprenticeship, then we will discuss a full-time role.Employer Description:We are a family run vineyard and brewery established in 2006. We opened the Winehouse Café in May 2021 to complement our tourism offering at the vineyard. We currently have 9 full time employees and some seasonal part time employees.Working Hours :9am to 4/5pm Tuesday to Saturday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Logical,Team working,Creative,Initiative,Good time keeping,Able to work independently....Read more...
Resort Manager – Luxury Hotel Property, KSA
We are delighted to be partnering with a progressive hospitality group in the Kingdom of Saudi Arabia to appoint a Resort Manager for a spectacular luxury property.This is an exceptional opportunity for an experienced luxury hospitality leader to support the General Manager in overseeing all aspects of resort operations. The successful candidate will be a hands-on, visible leader who drives operational excellence, elevates guest experiences, and delivers strong financial performance in a unique and dynamic environment.Education, Skills & Experience
Bachelor’s degree in Hospitality Management or related fieldMinimum 10+ years’ progressive leadership experience within luxury hospitalitySignificant exposure to resort, island, or luxury environmentsOpen to those from both an F&B and Rooms Division backgroundDemonstrated track record in driving guest satisfaction, operational excellence, and financial results in international luxury propertiesExperience within a Forbes 5-Star environment preferredStrong commercial acumen, including room revenue optimization & luxury guest journey designExperience leading sustainability and responsible tourism initiativesFluency in English required; additional languages advantageousHigh emotional intelligence with strong multicultural leadership capabilitiesVisible, hands-on leadership style with strong guest engagement
Salary Package:
Competitive, negotiable salary - Full expat benefits offered
If you are an accomplished luxury hospitality leader ready for a career-defining opportunity in KSA, we would love to hear from you. Contact: michelle@corecruitment.com....Read more...
Conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe, secure, and set up to standard
Conducting health and safety checks
On and offboarding of staff members
Make sure new starters have desk allocation and all requirements to complete their duties
Any staff member leaving, make sure all items are returned on their last day of service
Keep the asset register and staff allocation documents up to date
Liaise with delivery personnel to ensure all deliveries are collected, inventoried, and placed securely
Furniture moving and assembling
Coordination of campus events
Conducting basic handyperson services, such as fixing classroom/staff room equipment and other DIY tasks such as painting, lock replacement/repairs, whiteboard and softboard installation along with blinds, etc.
Handling heavy loads in a safe manner (manual handling training will be provided)
Monitor stock levels of office equipment and furniture and replenish as required
Store management - Monitoring stock levels and ordering consumables for storerooms like cleaning and refreshment
Act in front-of-house and greet students, visitors, and staff in a professional manner
Training:Facilities Services Operative Level 2 Apprenticeship Standard.Training Outcome:Full-time Facilites Officer position. Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Main Responsibilities:
Conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe and secure, and set up to standard.
Conducting health and safety checks.
On and off board of staff members. Make sure new starters have desk allocation and all requirements to complete their duties. Any staff member leaving, make sure all items are returned on their last day of service.
Keep the asset register and staff allocation documents up to date.
Liaise with delivery personnel to ensure all deliveries are collected, inventoried, and placed securely.
Furniture is moved and assembled. Coordination of campus events.
Conducting basic handyperson services, such as fixing classroom/staff room equipment and other DIY tasks such as painting, lock replacement/repairs, whiteboard and soft board installation along with blinds etc.
Handling heavy loads in a safe manner (manual handling training will be provided).
Monitor stock levels of office equipment and furniture and replenish as required.
Store management - Monitoring stock levels and ordering consumables for storerooms like cleaning and refreshments.
Act in front of the house and greet students, visitors, and staff in a professional manner #indeedseptember
Training Outcome:Full time Facilites Officer position.Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday to Friday.
Hours TBC.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
This apprenticeship aligns with the Level 3 Recruiter Apprenticeship Standard, giving you the opportunity to build practical skills in sourcing, attracting, and assessing candidates, all while supporting the wider Talent Acquisition team.
As a Recruiter Apprentice, you will play a key role in ensuring a smooth and engaging recruitment experience for candidates and hiring managers. Your responsibilities will include:
Maintaining accurate recruitment trackers and applicant records within our ATS
Managing the shared recruitment inbox and responding to queries professionally
Conducting initial CV reviews and shortlisting candidates
Supporting candidate screening and collecting essential information for progression
Coordinating interview scheduling between candidates and hiring teams
Keeping candidates informed throughout the recruitment process
Contributing to recruitment projects, process improvements, and hiring campaigns
We’d love to hear from you if you have:
Strong communication skills and confidence engaging with candidates and stakeholders
Excellent attention to detail and the ability to multitask effectively
A genuine interest in recruitment and a willingness to learn
Good organisational skills and the ability to prioritise
Basic IT proficiency (Microsoft Office, email management, etc.)
Training:Recruiter Level 3.Training Outcome:Could lead to the full-time position. Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday - Friday (09:00 - 18:00)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Creative,Initiative,Non judgemental,Patience....Read more...
Support the Account Management team with day-to-day client and project activity.
Prepare client quotes, working closely with suppliers to source accurate costs for print, production and third-party services.
Liaise with suppliers to obtain pricing, timelines and specifications.
Assist with invoicing, purchase orders and general financial administration.
Help coordinate and plan social media activity across Blumilk’s channels and selected client accounts.
Support project coordination tasks, including timelines, status updates, research and internal communication.
Maintain accurate records, files and documentation across projects.
Get involved in meetings, presentations and campaign delivery to build a strong understanding of agency life.
Keep up to date with emerging trends and actively develop your skills in SEO, analytics, digital and paper advertising.
Attend external events and meetings where required.
Other ad hoc tasks as required to support the wider team.
Learn best practice in client service, project delivery and commercial awareness, with ongoing mentoring and development.Training Outcome:This role is designed as a development position. With the right attitude and performance, you’ll be supported to:
Build confidence working directly with clients.
Take on greater responsibility across accounts and projects.
Progress into an Account Manager role.
You’ll receive ongoing mentoring, training and regular development reviews to support your growth via an apprenticeship with Access Training.Employer Description:In 2025, Blumilk celebrated 26 years of delivering outstanding creative work. Founded in 1999 by brothers Colin and Adam Robertson, Blumilk has grown from a regional agency into a full-service creative powerhouse, trusted by clients both regionally and nationally. Over the years, we’ve built a reputation for creativity, insight, and results that make a real impact.
We’re a passionate team of strategists, designers, digital developers, and storytellers. Together, we bring brands to life, create compelling campaigns, design standout websites, and craft engaging social media content. We combine creativity with strategic thinking to deliver work that connects with audiences, communicates purpose, and drives results.
Our expertise spans a wide range of sectors – from utilities and education to tourism and culture. We understand the nuances of each industry, whether it’s designing an annual sustainability report, developing a campaign to engage diverse audiences, or building a website that balances creativity with functionality. We’ve helped clients large and small tell their stories, communicate their mission, and engage their stakeholders effectively.
At Blumilk, we don’t just produce creative work, we deliver intelligently creative solutions that engage, inspire, and make an impact. From branding and animation to campaigns, websites, reports, and ongoing social media management, we’re here to help our clients grow, connect, and inspire. Whatever your next project, we’ll bring the creativity, insight, and expertise to make it extraordinary.Working Hours :8:30am–5:00pm, 37.5 hours per week. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Initiative,Willing to ask questions....Read more...
Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams: the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentStaff discountsOpportunity to create lasting memories and relationships!
What will you do?In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to:
Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.Support the training, onboarding, scheduling, and performance management of Ride Operations employees.Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, “Safe Ride, Every Ride” standards, applicable legislation, and company policies across Playland and Summer Fair.Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer FairOversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.Enforce departmental “Safe Ride, Every Ride” standards related to safety, efficiency, guest experience, and communication.Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.Build and maintain effective working relationships with superiors, subordinates, and the public.Continuously review and update training manuals and safety checklists based on operational needs and regulatory changes.Manage documentation and regulatory requirements for third-party external ride operators (Fair).Maintain accurate ridership reports to track ride efficiency and throughput.Provide recommendations to improve operational efficiency within the Ride Operations department.Provide recommendations regarding maintenance and proper operation of ride-related equipment.Participate in departmental and operational meetings and contribute to special projects as required.Perform other related duties as assigned.
What else?
Must have a strong background of experience within the hospitality/tourism industry operations.Past experience in amusement park ride operations and knowledge of attraction rides safety and associated regulatory requirements are considered an asset.Applied knowledge of related legislation such as OH&S regulations, WorksafeBC, Technical Safety BC and ASTMF770 is an asset.2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team.Excellent communication, interpersonal, supervisory and leadership skills.Ability to effectively communicate with staff and other department managers, external contractors, regulatory bodies etc.Strong analytical and organization skills are essential.Ability to work independently, under pressure and manage various projects within tight deadlines with a safety-first mind-set.Experience with Microsoft Office is an assetBackground working within a unionized environment is considered an asset.Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland average 8.5hrs/day with potential for longer days required throughout the season.Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.Physical ability to spend a large part of the work day outdoors, climbing, walking and standingSuccessful candidates must undergo a Criminal Record Check.
Who are you?
Proactive leader, with a passion for employee engagement with guest-centric outlook.Passionate about creating safe, memorable experiences.Passionate about coaching and mentoring new and young workersSkillful, resolution driven communicatorCollaborative and results-oriented team player.Committed to striving for excellence.
Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Who we are…
The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116 year old, non-profit organization generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be.
We are looking for two (2) passionate and enthusiastic leaders that will join us in supporting the site's guest experience. Our ideal candidate is an individual that has a passion for event operations and experience in guest experience operations and training, leading to a high degree of continuity across multiple sites or venues. This role will work out of Playland Administration, with a focus on the PNE's guest experience across Playland, Fair, Fright Nights and some Year Round Events.
Why join our Team?
Exhilarating and fun-loving culture
Flexible work environment
Staff discounts
Opportunity to create lasting memories and relationships!
What will you do?
In your role as Assistant Manager, Guest Experience, you will work with the Manager and team of seasonal Assistant managers to set the tone for employee development and all guest facing interactions on the PNE site, including: Playland, Summer Fair and Fright Nights, with potential to support the Guest Experience team at Year Round Events.
Playland Operations
Support in pre-season set up, park readiness, administration requirements, employee onboarding and team training.
Work with your fellow assistant managers to support daily operations of the Guest Experience team, managing day to day Playland operations of Guest Experience team in the capacity of Manager on Duty and onsite management support as scheduled. This is an events based position and hours of work vary accordingly (evenings/ weekends and early mornings).
Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 80 seasonal attendants and supervisors.
With your fellow assistant managers, support training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience team members.
Support Standard Operating protocols to heighten staff awareness of Playland's Guest Experience policies and procedures.
Support team with guest ticket sales and resolution, conflict resolution, gift card sales, BBQ and birthday party hosting, and more!
First level of technical support: computers, printers, and various POS systems
Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions).
Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses.
Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE
Perform other duties as required.
Fair & Festival Operations
Assist with set up, readiness, administration requirements, employee onboarding and team training in advance of annual summer fair.
Manage day to day operations during our annual Fair and Festivals (including summer fair and fright nights). Full availability for all 15 operational days of summer fair, working 10hrs/day required.
Support daily operations of the Guest Experience team throughout the Fairs and Festivals calendar in the capacity of Manager on Duty.
With your fellow assistant managers, support hiring, training, scheduling, payroll, progressive discipline and ongoing performance reviews and coaching of Guest Experience Fair team members.
Work closely the Guest Experience management team to provide direction, feedback, mentorship and employee growth to a team of approximately 100 seasonal attendants and supervisors.
Support established protocols and procedures to heighten staff awareness of event specific details.
Support team with guest ticket resolution, conflict resolution, gift card sales, sitewide lost and found, lost person command center, private BBQ event hosting, and more!
First level of technical support: computers, printers, various POS systems, etc.
Work closely with management to establish protocols and scripting for responses to Guest inquiries (through but not limited to the following channels: reception, e-mail, phone calls and on-site interactions).
Support existing and creation of standard operating procedures for site-wide in-bound Guest inquiries and coordinate/manage all responses.
Assisting with guest resolution conversations and finding appropriate solutions that benefit both the guest and the PNE
Perform other duties as required.
What else?
Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland and Fright Nights average 8.5hrs/day with potential for longer days required throughout the season.
Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.
Must be comfortable leading a large team of staff (approximately 30-60 staff/day) in an people-centric, high capacity, environment.
Must have a strong background with guest experience delivery and be comfortable communicating with guests both in person, via e-mail, and over the phone.
2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team (temporary, part time, seasonal, etc.).
Previous experience working in the hospitality, tourism or sports industries is preferred.
Diploma, Certificate, or degree in a relevant discipline, an equivalent combination of education & experience, or current enrollment in a relevant program is an asset.
Ability to foster collaborative and effective working relationships with all staff on-site.
Experience developing standardized manuals and operating procedures.
Strong planning, organizational, and administrative skills.
Excellent communication, interpersonal, supervisory, leadership and staff development.
Ability to function independently and under pressure, and ability to manage various projects at the same time.
Knowledge of the event industry is considered an asset.
Background working within a unionized environment is considered an asset.
Successful candidates must undergo a Criminal Record Check.
Who are you?
Proactive leader, with a guest-centric outlook.
Passionate about creating memorable experiences.
Passionate about coaching and mentoring new and young workers
Skillful, resolution driven communicator
Collaborative and results-oriented team player.
Committed to striving for excellence.
Where and when to APPLY?
Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.
Additional Information
The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledg
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