Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company’s Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Customer Relationship Manager - Networking Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £25-28k Dep on experiences + £5-8k Uncapped Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team.
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
• Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
• A good understanding of mobile and WAN
• Demonstrable ability to achieve targets from account management activities
• Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
• Focus on customers – committed to providing the best service to our customers in all that they do
• Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
• Can Do Attitude – Takes personal responsibility for getting things done
• Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
• Excellent customer service and communication skills
• Customer focused, proactive, collaborative, can do approach
• Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
• Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
• Self-motivated
• Ability to work under pressure
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
DevSecOps Engineer
Engineering, Software Development, DevOps, DevSecOps, Security
Hybrid working – 1 day London, 4 day’s work from home
@mecscomms is recruiting for a DevSecOps Engineer, on behalf a major telecommunications service provider. The role is crucial in the operational efficiency & security of software development & deployment processes, through the delivery of continuous improvement of DevOps practices. The DevSecOps Engineer will instal, configure, deploy & roll out Splunk software across the platforms & infrastructure managed by the Engineering & Run & Operate teams. The DevSecOps Engineer will also oversee logging & Security Information & Event Management (SIEM) aspects of infrastructure, collaborating with application development teams to resolve issues & enhance security measures within the CI/CD pipeline. If you have a background encompassing any of the following; Multi cloud environments, AWS, Azure, managing Splunk, defining data streams, indices, ingests & dashboards, adding security tooling to CI/CD pipelines, SAST, code security, SonarCloud, AWS Security Hub, Source code, Github, Github Actions, IaC tooling, Automation, AWS CLI, Python, PowerShell, Azure CLI, Docker, Kubernetes etc, I’m keen to hear from you.
Position: Engineering, Software Development, DevOps, DevSecOps, Security
Purpose: Ensure security is seamlessly & effectively integrated with the software development life cycle (SDLC), recognising security threats, & configure infrastructure in such a way as to manage & deploy the environment, in a secure & optimised manner.
Location: Hybrid working, 1 day London office, 4 days remote working, work from home
Key Skills: Continuous Integration (CI), Continuous Deployment (CD), Infrastructure as Code (IaC), Security Automation, Vulnerability Management, Threat Intelligence, Secure Software Development Lifecycle (SSDLC), Compliance as Code, Security Orchestration, Container Security, Microservices Security, Threat Modelling, Secure Configuration Management, Secure DevOps Practices, Security Scanning & Testing, Security Incident Response, Identity & Access Management (IAM), Secure Cloud Environments, Secure Code Reviews
Nature: Permanent, Full Time
Hours: Monday – Friday 09.00 -17.30
Gross pay rate: £55,000 - £70,000 basic + 20% bonus, Health Care, Discounts & other benefits
Key Activity:
• Develop & Deploy Security Protocols
• Perform Security & Operational Evaluations
• Integrate Security & Operations within DevSecOps
• Manage Incident Responses
• Enhance Operational Effectiveness
• Coordinate on Code Security & Operational Streamlining
• Promote DevSecOps Principles
• Address Security & Operational Incidents
• Implement DevSecOps Enhancements
Overview:
As a DevSecOps Engineer within the Run & Operate chapter, you’ll manage & deploy the environment in a secure & optimised manner, including managing the logging & SIEM aspects of the infrastructure & coordinating with application development teams to resolve issues. You’ll work with the rest of the squad to incorporate more security checks into the CI/CD pipeline & validation of planned changes to ensure they comply with best practice.
Responsibilities:
• Establish & enhance infrastructure security standards
• Implement & maintain security controls throughout the software development lifecycle
• Serve as the go-to expert for infrastructure security matters.
• Collaborate with development, operations, & security teams to integrate security best practices into our DevOps processes.
• Collaborate with application development teams to refine logging processes for valuable insights.
• Automate security testing & vulnerability scanning within our CI/CD pipelines.
• Conduct regular security assessments & audits to identify & mitigate risks.
• Respond to security incidents & conduct post-incident analysis to prevent future occurrences
• Stay up to date with the latest security threats, vulnerabilities, & industry best practices.
• Collaborate with DevSecOps Product Owner, Run & Operate, Application Development & Cyber Security teams, to identify & implement enhancements to infrastructure & application security.
• Contribute to solving intricate cross-business technical challenges as part of the team.
• Develop business justifications for security enhancements & effectively present them to Product Owners & stakeholders, even those without technical backgrounds.
Candidate Profile:
Candidates should possess similar Security biased DevOps or DevSecOps experience. Your skillset is likely to include as much of the following as possible:
• Security operations management
• DevOps or software development roles, with a focus on security.
• Security tools such as vulnerability scanners, intrusion detection systems, & security information & event management (SIEM) solutions.
• Multi cloud environments AWS & Azure etc.
• Using & managing Splunk including defining data streams, indices & ingests & dashboards
• CI/CD pipelines & adding security tooling to these
• SAST & other techniques to improve code security
• SonarCloud, AWS Security Hub, etc. to improve security position
• Source code systems & branching strategies; Github & Github Actions
• Maintaining & updating infrastructure using IaC tooling
• Automation using a variety of tools & languages including AWS CLI, python, PowerShell or Azure CLI
• Containerisation technologies; Docker & Kubernetes.
• Continuous Integration & Continuous Deployment techniques, with the GitHub & GitHub Actions.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...