We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:
Managing calls and liaising with customers and suppliers
Recording all their requests in the internal tracking system
Handling incidents reported by users and when needed addressing them or escalating within the department
Following up incident solving and updating documentation
Informing users through alerts and communication
Remote installation of computer and network hardware and software
Assist with day to day running of the department
Setting up of technical equipment and technical fault diagnosis
Setup of computer hardware to customers' requirements
Daily - weekly checks
Training:Information Communications Technician Level 3.Training Outcome:The company has a history of retaining graduate apprentices in full-time positions.Employer Description:BDR Group is a leading IT and Telecommunications company founded in 1991.Working Hours :Monday to Friday (09:00 - 17:30)Skills: Communication skills,IT skills,Team working....Read more...
You will work as part of a departmental IT team reporting to the IT Manager and working closely with the IT Technician and AV Lead.
Your duties and responsibilities in this role will consist of:
To provide ongoing IT support directly to end users in person
To maintain networks and servers and software (operating systems and applications)
To trouble shoot IT problems and resolve these quickly
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:The University is a large local employer within Cambridge employing over 12,000 staff so there will be plenty of opportunities to remain within the University. Once you have completed your apprenticeship, you could consider applying for roles.Employer Description:The University of Cambridge was founded in 1209 and is the fourth oldest university in the world. It is a globally diverse institution in terms of its students and people and sits at the heart of one of the world's largest technology clusters. Cambridge promotes the interface between academic and business and had a global reputation for innovation.
The Department of Chemical Engineering & Biotechnology has an international reputation for advancing molecular science and technology in solving global challenges across energy, the environment and healthcare. The Department has a purpose-built building comprising of state-of-the-art offices, laboratories and innovative workplace designed spaces. The Department is ranked fifth in the world in its discipline and first in Europe (QS University rankings)Working Hours :Monday to Thursday, 8.30am to 5.00pm. Friday, 8.30am to 4.30pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Interpersonal skills,IT literate,Ability to work under pressure,Respectful....Read more...
Provide 1st Line of support for computing and AV estate
Provide 1st line of support for the server and the network infrastructure
Set up computers
Set up emails, Active Directory accounts and basic configuration
Attend to incidents and problem tickets within SLAs
Perform diagnosis and analysis of issues to support 2nd and system architecture in handling complex system issues
Perform initial analysis of information security incidents
Maintain starters and leaver accounts
Maintain IT asset register
Assist with moving systems and platforms on the domain
Supporting the teaching, operation teams and the pupils across the foundation
Engage with the estate team in rolling out new systems
Ensure all systems are available, up to date and secure
Ensure all systems are patched and maintained appropriately and within the Information Security Framework
Document learning and share those with the IT Support Team
Provide suggestions for automation when needed
Handle telephony systems issues
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of system faults
Support for the roll-out of installation and commissioning of new systems or upgrades
Network Technician
Installation and commissioning of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT-related hardware or software
Digital Communications Technician
Installation and commissioning of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT-related hardware or software
Training Outcome:Ongoing Tech Support role with room to grow into Senior IT roles.Employer Description:Mill Hill Schools consists of five independent schools offering co-education from 3–18-year-olds, these include Grimsdell, Belmont, Mill Hill School, Mill Hill International and Cobham Hall. Combined, the schools have circa 700 staff and circa 2000 pupils.
We are situated in a magnificent 120-acre parkland campus on the edge of the North London Green Belt, providing a wonderful environment in which to work.
We are committed to the on-going professional development of all our teaching and support staff as well as the full induction and training of all new staff.Working Hours :8am – 5pm working hours. Full time, 40 hours a week.Skills: Team player,Good people skills,Professional attitude,Patience and understanding,Ability to diagnose problems,Analyse problems,Microsoft environment,Office 365 and Apple Systems,Open mindset and resourceful....Read more...
The Field Engineer will be responsible for the following duties:
Assisting in the installation, configuration, and maintenance of telecoms equipment (e.g., broadband, fibre, VoIP, and mobile systems)
Supporting fault diagnosis and repair on customer sites or remotely
Learning how to test and commission telecoms services to ensure quality and connectivity
Working outdoors and indoors in both residential and commercial environments
Following safety procedures and adhering to industry regulations
Using tools, testing equipment, and software to carry out technical tasks
Keeping accurate records and reports of completed work
Supporting senior engineers and learning from their expertise
Attending off-the-job training sessions with our apprenticeship training provider
Training:
Level 3 IT Support Technician Apprenticeship Standard
You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham
You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach
Training Outcome:
After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position as a field engineer
Employer Description:Founded in November 2022, Zappie is the fastest-growing telecommunications company in the UK. We provide businesses with everything they need for reliable and efficient communication. Behind every call, every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special.
At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything we do.Working Hours :Monday - Friday, 08:00 - 17:00 (45 mins paid lunch break)Skills: Team working,A keen interest in telecoms,Interest in technology,Interest in engineering,Good problem solving skills,Hands-on practical approach,Able to follow instructions....Read more...
Test Engineer - Power Electronics - Aargau, SwitzerlandMandatory Skillset: PCB, Testing, Electronics
Our Client:Is a pioneering family-owned Swiss company specialising in power electronics that designs, manufactures, and supplies high-power RF amplifiers and transmitters for various industries, including broadcasting, telecommunications, military and defence, and scientific research.
Job Summary:We are seeking a skilled Test Engineer to join our client's team, who is responsible for developing test requirements, creating test instructions, and testing PCBs, assemblies, and systems. The ideal candidate will have a strong background in electronics and measurement technology, with practical experience in handling measuring equipment and a good understanding of radio frequency and power engineering.
Main Responsabilities:
Development of test requirements and new test methods in collaboration with the development department
Creation of test instructions and test reports
Testing, repairing (requires e.g. soldering skills) and commissioning of PCB’s, assemblies and systems as well as participation in tests in the test field
Checking production orders and goods receipt material according to quality characteristics
Perform factory inspections with customers
Management of measuring equipment storage
Construction of test facilities for the rationalization of test procedures
Required Competencies:
Completed technical training in the direction of electronics/measurement technology, technician school, an advantage
Practical experience in handling measuring equipment
Knowledge of radio frequency and power engineering is an advantage
Excellent knowledge of German and English
Positive attitude to work
Reliable team player with a pronounced quality awareness
Enjoy working independently
Benefits:
Competitive salary and benefits package – Up to CHF 110k
Opportunity to work on exciting and challenging projects
Collaborative and dynamic work environment
Professional development and training opportunities
Comprehensive benefits package, including health insurance, retirement plan, and more
Flexible working hours and remote work options
30 Days Annual Leave
Location: Aargau, Baden, SwitzerlandSalary: CHF 80-110k + Bonus Benefits
Tech Stack: PCB, Testing & Electronics
Applicants for the Test Engineer position must be based in Switzerland
NOIRSWITZERLANDRECNOIREUROPERECNOIREURNET
NC/TC/TESARG80110....Read more...
Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure.
Support the ICT service to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloudservices that is required to deliver and support the information systems needs of an organisation.
Assist in installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation.
Participate in the rollout of new technologies and upgrades.
Maintain accurate documentation of systems, procedures, and configurations.
Provide first-line support to internal users, escalating issues when necessary.
Learn and apply best practices in cybersecurity, data protection, and IT service management.
Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service.
Supporting a high standard of customer care, dealing with customers in person, by email and on the telephone, developing strong working relationships with system users allowing solutions to be developed in close collaboration.
Training:
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification
Workplace Learning
Provided with a 1:1 Tutor
Block Delivery - Virtual workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the IT Service and across the Council
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday - Friday, 9.00am - 5.00pm. Flexible working hours, including homework (subject to the needs of the role). The role may on occasion require working outside the flexible working hours to support service delivery.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
