Server and device maintenance.
Answering the phone to customers.
Logging tickets with the helpdesk ticketing system.
First line triage and resolution of customer issues.
Establish and meet service level agreements with end users.
Monitor and test network performance and provide network performance statistics and reports.
Commuting to customer sites as required.
Research into new IT processes and systems.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:
CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
Installation and commission of networks
Maintenance or repair of network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
Installation and commission of telecoms networks
Maintenance or repair of telecoms network equipment
Installation, configuration or maintenance task on either ICT related hardware or software
Training Outcome:
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Employer Description:Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support.
Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as:
Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.Working Hours :Monday to Friday: 09:00 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,A keen interest in IT,Good time keeping....Read more...
Support Telephone Systems and maintenance
Assist with the installation, integration, testing and maintenance of network and telecommunications infrastructure LAN, WAN, VPN, VoIP, Call Centre and Telephone systems ensuring all quality, asset management and configuration management processes are followed.
Provide support for the configuration of network switches, routers and firewalls to ensure the business demands are met whilst also maintaining a secure environment.
Install, support and service business customers
Handle telephone calls and emails from clients and create support incidents as needed and provide 1st line support to clients – via telephone, email and remote working
Training:https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1Training Outcome:Potential full time job role upon completion.Employer Description:Stride Communications is seeking a proactive and eager-to-learn individual for our IT Apprenticeship program. As an IT Apprentice, you’ll gain hands-on experience in supporting our robust IT infrastructure, helping to ensure seamless connectivity and communication for our diverse clients. You'll work closely with our skilled team, learning valuable skills in troubleshooting, network management, and customer support to make an impact in the world of digital communication. If you’re passionate about technology and looking to kickstart your career in IT within a dynamic and forward-thinking company, we’d love to hear from you!
Stride are paying a competitive apprenticeship salary of £18,000 with amazing benefits such as Deliveroo Lunch Fridays, yearly bonus, annual pay reviews AND a potential for a full time job role upon completion!
If you are looking to begin your career in IT, earn an attractive weekly wage and work towards a qualification which is recognised globally and throughout the IT community then apply now or contact us for more information.Working Hours :Monday to Friday, 42 hours per week. Shifts tbc.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Test Engineer - Power Electronics - Aargau, SwitzerlandMandatory Skillset: PCB, Testing, Electronics
Our Client:Is a pioneering family-owned Swiss company specialising in power electronics that designs, manufactures, and supplies high-power RF amplifiers and transmitters for various industries, including broadcasting, telecommunications, military and defence, and scientific research.
Job Summary:We are seeking a skilled Test Engineer to join our client's team, who is responsible for developing test requirements, creating test instructions, and testing PCBs, assemblies, and systems. The ideal candidate will have a strong background in electronics and measurement technology, with practical experience in handling measuring equipment and a good understanding of radio frequency and power engineering.
Main Responsabilities:
Development of test requirements and new test methods in collaboration with the development department
Creation of test instructions and test reports
Testing, repairing (requires e.g. soldering skills) and commissioning of PCB’s, assemblies and systems as well as participation in tests in the test field
Checking production orders and goods receipt material according to quality characteristics
Perform factory inspections with customers
Management of measuring equipment storage
Construction of test facilities for the rationalization of test procedures
Required Competencies:
Completed technical training in the direction of electronics/measurement technology, technician school, an advantage
Practical experience in handling measuring equipment
Knowledge of radio frequency and power engineering is an advantage
Excellent knowledge of German and English
Positive attitude to work
Reliable team player with a pronounced quality awareness
Enjoy working independently
Benefits:
Competitive salary and benefits package – Up to CHF 110k
Opportunity to work on exciting and challenging projects
Collaborative and dynamic work environment
Professional development and training opportunities
Comprehensive benefits package, including health insurance, retirement plan, and more
Flexible working hours and remote work options
30 Days Annual Leave
Location: Aargau, Baden, SwitzerlandSalary: CHF 80-110k + Bonus Benefits
Tech Stack: PCB, Testing & Electronics
Applicants for the Test Engineer position must be based in Switzerland
NOIRSWITZERLANDRECNOIREUROPERECNOIREURNET
NC/TC/TESARG80110....Read more...
The apprentice will undergo training throughout the complete lithographic workflow, learning about our process whilst also being part of our fast-paced production environment. The main focus will be on lithographic printing methods and learning the offset technology.
Main duties will include:
Learning the process of plate making - what is involved and how it works. This is the process prior to printing
Learning how to operate machinery
The duties of a 'number 2' print assistant on the machine will include:
Preparing everything that is required for the press to keep going - paper, ink plates, blankets etc.
Understanding all company quality checks that are undertaken, relating to colour, label size, barcode checks, gloss level, grain direction
Ensure previous job retains are filed away correctly to be checked when required
General waste, cardboard waste and paper waste is kept tidy around workstation
Changing impression waste and blanket washcloths within the press
Changing print blankets within the press
Throughout the career of an apprentice, the expectation is to progress through the role of being a ‘number 2’ minder on the press to becoming a leading hand – or ‘number 1’. The ‘number 1’ is in charge of everything around their equipment whilst on shift, they are expected to understand the machine in great detail, as well as instructing the second minder ('number 2').Training:
Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Print Technician Apprenticeship Standard
Functional Skills in English and maths if required
The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship
Throughout your time as an apprentice you will be supported by both Tipographic and the BPIF
You will be assigned a training coordinator to ensure that you have the best training available
Training requirements will be discussed at the point of employment to suit your individual needs and business needs. Most training and studying will be site-based
Training Outcome:
On completion of the apprenticeship, the role of a full-time 'number 1' printer will be available for the successful candidate
Employer Description:A well establish label printer based in the northwest of England. Tipographic are continually investing in state-of-the-art equipment since 1989, giving them an unrivalled range of printing and finishing facilities for their customers across the food and drink, newspaper and magazine, gift card and telecommunications sectors.Working Hours :Specific days to be confirmed.
Days (for applicants under 18) 09:00 - 17:00 (30 minute break)
Shifts (for applicants 18 or over) 06:00 -13:30, 13:30 – 21:00.(20 minute break).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Motivated,Enthusiastic,Mechanical aptitude,Good hand-eye coordination....Read more...
