This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities:
Respond to and resolve more complex technical issues
Monitor and manage ticket queues, ensuring SLAs are met
Act as a liaison between customers and other support teams to facilitate issue resolution
Document resolution procedures and update the knowledge base
Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
Ensure that all system changes follow company change management processes
Produce IT infrastructure policy documentation, implementation, and governance
Undertake activities on client sites as required
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Training Outcome:
This apprenticeship offers a genuine pathway for growth within the company
Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture
Employer Description:Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,Problem solving skills,Team working,Experience with Office 365,Good spoken English,Good written English,Customer service,Ability to handle pressure,Customer-oriented approach....Read more...
Cabling Engineer
London
£43,000 - £46,000 (OTE £65,000+) + Bonus + Travel Allowance + Training + Holidays + Technical Progression + Shift Pattern 4 on 4 off + Data Centre Industry + Progression + Healthcare + Pension
Join one of the biggest companies in the Data Centre industry worldwide as a Shift Engineer working on cabling and develop your career within exciting multi-million pound projects based in East London. Work for a company who will give you consistent training and development and will mould you to become great at what you do! You will be recognised as a specialist within the data centre industry working alongside an exceptional team.
Work closely with the senior managers who will pave the way for you to become highly skilled and knowledgeable in a multi billion pound industry. As a Shift Engineer you will become a key member of the team in London and ensure the cabling projects are complete to a high standard.
As A Shift Engineer You Will Have: * Experience with fusion splicing, copper termination, and testing and fault-finding on all cable types * Prior experience within the Telecommunications or Data Centre industry. * City and Guilds qualification
Your Role As A Shift Engineer Will Include: * Installation, preparation, splicing and testing of single mode and multimode optic fibre * Testing and labelling all cable installations * 4 days on / 4 days off, 12 hours night / day shiftIf you are interested in this role please call Sonny on 07537 153909Keywords: cable, cable management, cabling engineer, shift engineer, day shift, night shift, cabling shift engineer, Datacoms cabling, telecoms, data centres, data center, fibre optic installation and testing, fibre optic, cabling installation, London, East London, Canary Wharf, Greenwich, fusion splicing technician, cable termination, optical fibre networks, singlemode fibre, multimode fibre, UTP cabling, STP cabling, coaxial cable installation, category 5e cabling, category 6 cabling, MACs (moves, adds, changes), cabling standards, telecom infrastructure, telecoms field engineer, data centre operations, structured cabling systems, cabling maintenance, cabling documentation, cabling labelling, cable testing certification, Fluke testing, OTDR testing, cable plant testing, horizontal cabling, vertical cabling, fibre backbone cabling, patch cord installation, patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance.....Read more...
Test Engineer - Power Electronics - Aargau, SwitzerlandMandatory Skillset: PCB, Testing, Electronics
Our Client:Is a pioneering family-owned Swiss company specialising in power electronics that designs, manufactures, and supplies high-power RF amplifiers and transmitters for various industries, including broadcasting, telecommunications, military and defence, and scientific research.
Job Summary:We are seeking a skilled Test Engineer to join our client's team, who is responsible for developing test requirements, creating test instructions, and testing PCBs, assemblies, and systems. The ideal candidate will have a strong background in electronics and measurement technology, with practical experience in handling measuring equipment and a good understanding of radio frequency and power engineering.
Main Responsabilities:
Development of test requirements and new test methods in collaboration with the development department
Creation of test instructions and test reports
Testing, repairing (requires e.g. soldering skills) and commissioning of PCB’s, assemblies and systems as well as participation in tests in the test field
Checking production orders and goods receipt material according to quality characteristics
Perform factory inspections with customers
Management of measuring equipment storage
Construction of test facilities for the rationalization of test procedures
Required Competencies:
Completed technical training in the direction of electronics/measurement technology, technician school, an advantage
Practical experience in handling measuring equipment
Knowledge of radio frequency and power engineering is an advantage
Excellent knowledge of German and English
Positive attitude to work
Reliable team player with a pronounced quality awareness
Enjoy working independently
Benefits:
Competitive salary and benefits package – Up to CHF 110k
Opportunity to work on exciting and challenging projects
Collaborative and dynamic work environment
Professional development and training opportunities
Comprehensive benefits package, including health insurance, retirement plan, and more
Flexible working hours and remote work options
30 Days Annual Leave
Location: Aargau, Baden, SwitzerlandSalary: CHF 80-110k + Bonus Benefits
Tech Stack: PCB, Testing & Electronics
Applicants for the Test Engineer position must be based in Switzerland
NOIRSWITZERLANDRECNOIREUROPERECNOIREURNET
NC/TC/TESARG80110....Read more...
