Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market. They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly. You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently. A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress. If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business. The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you. The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
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Finance/Business Analyst InternshipRole SummaryAn exciting internship for undergraduates with strong analytical skills and a keen interest in financial services.Company ProfileThe Opportunity Hub UK is partnering with a well-established financial services firm operating across Woking and London. Our client blends cutting-edge technology with financial expertise to deliver industry-leading solutions for their clients.Internship OverviewThis structured programme provides hands-on experience in business and financial analysis within a technology-focused setting. You’ll collaborate with cross-functional teams to examine data, extract insights, and support business decision-making.Main DutiesAnalyse financial data using a variety of toolsAssist in producing reports and dashboards for business intelligenceIdentify patterns and trends in complex datasetsWork alongside technical and non-technical stakeholdersSupport initiatives to optimise processesRequirementsCurrent undergraduate in Finance, Business, Economics, Mathematics, Statistics, or related fieldStrong analytical and problem-solving skills with attention to detailFamiliarity with data analysis tools (SQL, Excel; Python a plus but not required)Excellent numerical and statistical reasoningClear communication skills for presenting findings to diverse audiencesCandidates must have the legal right to work in the UK. Visa sponsorship is not available.Professional DevelopmentSalary: £24,000–£25,000 (pro-rated)This internship offers a strong foundation for careers such as Financial Analyst, Business Intelligence Specialist, or Data Analyst within financial services. The analytical expertise gained is highly transferable across industries.....Read more...
Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
This is an alternative route to full time University. You’ll study part-time at one of Network Rail’s partnered Universities towards a BSc (Hons). Putting your university-learned theory into practice, you’ll hone your current IT skills and learn new ones.
As part of our IT Apprentice Academy, you’ll gain vast and varied exposure, but specifically in our Telecommunications teams, implementing cutting-edge, innovative technologies and applications, to supporting the delivery of a significant business change initiative or working in our IT Operations teams. You’ll be able to learn what it means to be a Network Engineer, Project Manager, Data Analyst, Business Analyst or Information Security Analyst.
Training Outcome:We expect you’ll move into roles, covering areas from Network Engineering, to Information Security and IT Project Management to IT Business Analytics.Employer Description:An apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.
You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.Working Hours :Shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Number skills,Analytical skills,Team working,Creative....Read more...
Software Business Analyst – Leading Data Centre Provider
Location: Flexible, travel to multiple sites required. Salary: Paying between £60,000 - £70,000, depending on experience.
A major data centre provider is seeking a Software Business Analyst to support a critical phase of its technology transformation. This is a key opportunity for an analytical, detail‑driven professional who can bridge business needs with technical delivery, ensuring that software solutions are aligned with organisational goals and built on robust, well‑defined requirements.
The role sits at the heart of a significant software development programme and the implementation of new off‑the‑shelf platforms. It also plays an important part in maturing business processes and behaviours across the organisation, helping to drive improved functionality, efficiency, and performance.
The Software Business Analyst will work closely with stakeholders across the business to understand operational needs, translate them into clear technical specifications, and support the successful delivery of software solutions. This includes shaping requirements, supporting process improvement, and ensuring that new systems and enhancements deliver measurable value.
You will be involved throughout the full lifecycle, from discovery and analysis through to testing support, implementation, and continuous improvement.
Key Responsibilities:
Engage with stakeholders to gather, analyse, and document business requirements for both bespoke software development and off‑the‑shelf system implementations.
Translate business needs into clear, structured technical specifications for development and engineering teams.
Ensure requirements are aligned with programme objectives, architectural standards, and wider business strategy.
Map, review, and refine business processes to support improved functionality, efficiency, and organisational maturity.
Support solution design discussions, ensuring proposed approaches meet business expectations and operational realities.
Collaborate with project managers, developers, testers, and operational teams to ensure smooth delivery and adoption of new systems.
Contribute to user acceptance testing, training materials, and change management activities.
Promote consistent ways of working, encouraging best practice and continuous improvement across the organisation.
Experience required:
Experience as a Business Analyst within a technology‑driven environment, ideally involving software development or system implementation.
Strong ability to translate complex business needs into structured technical requirements.
Familiarity with process mapping, workflow design, and business process improvement.
Comfortable working with cross‑functional teams in a fast‑paced, evolving environment.
Excellent communication skills, with the confidence to engage stakeholders at all levels.
A structured, analytical mindset with strong attention to detail.
Experience within data centres, critical infrastructure, or technology services is beneficial but not essential.
Must be eligible to work in the UK.
Paying up to £70,000, depending on experience.
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As an Energy Billing Analyst Apprentice within our Energy Bureau, you’ll play a vital role in delivering exceptional service to our clients. From validating utility invoices and meter readings to producing insightful portfolio-wide reports, your work will directly support accuracy, transparency and informed decision-making. You’ll also manage tenancy changes, resolve billing discrepancies and help ensure our internal systems remain precise and up to date.Training:Data Analyst Level 4.Training Outcome:This role could lead to an Energy Billing Analyst or other analytical role within the business.Employer Description:We are Optimised, a team of over 160 people driven by passion to create a positive impact and make a real difference in the world! With offices across the UK in Ashby, Blackpool, Bristol, and Sittingbourne, and our team of engineers working nationwide, we pride ourselves on delivering impactful solutions to optimise the world's transition to net zero and beyond.
We recognise that the climate emergency is the greatest challenge of our generation, and we're driven both personally and professionally to be a force for positive change. We deliver a range of integrated energy and sustainability solutions spanning Carbon Impact, Utility Management and Building Optimisation that help our clients achieve their decarbonisation goals whilst delivering significant returns on investment. As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do. At Optimised, we know that our people are our greatest asset. That's why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. We're always looking for individuals who share our values and are passionate about making a positive impact. Working Hours :Monday to Friday, 9am to 5:30pm (including a 1-hour lunch break).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Team working,Initiative....Read more...
FP&A Analyst | Private Equity Backed Education Group | Rome | €35,000 – €42,500I am looking for an FP&A Analyst to join a private equity backed education group expanding across Southern Europe.This role is based in Rome and will support financial planning, reporting and analysis across a growing international portfolio of education assets and property investments.I am looking for someone commercially minded, polished and comfortable presenting financial insights to senior stakeholders.Perks and Benefits• Salary between €35,000 and €42,500 • KPI performance bonus • Hybrid working with 1 to 2 days from home • Exposure to an international investment environmentYour Experience• Experience in FP&A or financial analysis • Background in education or private equity environments preferred • Strong financial modelling and Excel skills • Professional communication style with strong stakeholder presence • Fluent English requiredYour Responsibilities• Support budgeting, forecasting and financial planning • Prepare management reporting and financial analysis • Build financial models to support investment decisions • Present financial insights to senior stakeholdersASAP start preferred.If you are interested, contact me directly.Clay clay@corecruitment.com....Read more...
We are seeking a confident and experienced Customer Implementation and Training Specialist to support the onboarding, implementation, and training of customers using our enterprise SaaS platform, HaulierMagic.
This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.
Core Responsibilities
Develop a deep and comprehensive understanding of the HaulierMagic platform and its full functionality
Conduct on-site client visits across the UK (approximately 2 days per week) to:
o Demonstrate system capabilities
o Deliver structured user training
o Support implementation and onboarding
Analyse customer workflows and identify how the system can optimise their operations
esolve customer concerns professionally and efficiently
Escalate technical or complex issues to internal Product and Development teams
Gather customer feedback and contribute to continuous product improvement
Support documentation of business requirements, user processes, and system configurations
Assist with testing, configuration, and quality assurance activities
Essential Criteria (Non-Negotiable)
Minimum 4+ years full-time experience within the software/IT industry
Proven experience in a client-facing role such as:
o Customer Support
o Quality Analyst
o Account Management
o Project Management
o Programme Management
Strong background in enterprise software environments
Demonstrated ability to explain and demo complex system functionality
Exceptional verbal and written communication skills
Confident presenting to professional clients
Full UK driving licence
Own vehicle and willingness to travel nationally (approx. 2 days per week)
What We’re Looking For
Confident communicator with strong client presence
Commercially aware and customer-focused
Analytical thinker with structured problem-solving ability
Comfortable balancing travel, customer engagement, and internal collaboration
Professional, organised, and self-motivated
Training:
Business Analyst Level 4 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Simple, affordable, and ready to support your business. We let you focus on what you do best, while we handle the rest.Working Hours :8.30am to 5pm, 1 hour lunch (37.5 hours a week). Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Business Analyst – Trading & Asset Management Technology – London / Hybrid – 12-month FTC
(Key skills: Business Analysis, Financial Services, Trading Systems, Financial Instruments (CDS, IRS, fixed income, equities, equity derivatives, ETD, Commodity, FX), Real-Time Messaging, VBA, Excel, XSLT, XML, Release Management, Live Trading Environments, SQL, Oracle, Stakeholder Management, Change Delivery)
Are you a Business Analyst with strong experience in financial services and trading technology? Do you enjoy working in environments where real-time systems, operational resilience and regulatory precision are critical? This is a compelling opportunity to join a high-performing financial services technology team.
Our client, a well-established asset management and investment services organisation, is seeking a Business Analyst to support the delivery of business-critical trading and reporting systems. Working closely with front-office, compliance and technology teams, you will help shape and deliver solutions that operate in live, highly regulated market environments.
In this role, you will gather and document requirements, analyse system impacts and support end-to-end change delivery across trading and asset management platforms. A key focus will be the coordination, planning and management of application changes into live trading environments, ensuring releases are controlled, well-tested and aligned with operational and regulatory standards.
You will also work with systems built on persistent and real-time messaging architectures, supporting the reliable flow of market data, trade events and downstream reporting. Strong SQL and Oracle skills will be required to analyse data, support controls and contribute to reporting and reconciliation processes. Experience with enterprise databases and financial data models is highly beneficial.
The ideal candidate will bring proven Business Analysis experience within financial services, confidence working with complex system landscapes, and the ability to engage effectively with both technical and business stakeholders. Exposure to asset classes such as equities, fixed income, derivatives or FX is advantageous.
This is an excellent opportunity to work on systems that sit at the core of trading and investment operations, within a collaborative and technically sophisticated environment.
Location: London, UK / Hybrid working
Salary: £60,000 - £80,000 + Benefits
Contract type: 12 months Fixed-Term Contract.
Hybrid-Policy: 4-days a week in the London Offices.
Applicants must have the right to work in the UK as our client is unable provide sponsorships at this time.
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During the apprenticeship, the Data Analyst Apprentice will learn and deliver: Data Collection & Management :
Gather, collate, and validate data from internal systems and external sources.
Maintain data quality, identifying errors and inconsistencies.
Apply data protection and GDPR principles when handling information.
Analysis & Interpretation:
Use statistical and analytical techniques to interpret data.
Support the Data Team in identifying patterns, trends, and insights.
Contribute to business decisions by providing evidence-based recommendations.
Tools & Technology:
Learn to use data tools such as Excel, SQL, and Power BI.
Develop coding and querying skills for data extraction and analysis.
Create reports, dashboards, and visualisations to present findings clearly.
Communication & Collaboration:
Work with colleagues across the organisation to understand their data needs.
Explain technical findings in clear, accessible language to non-technical audiences.
Support project teams with data requirements and performance monitoring.
Continuous Learning & Development:
Participate in all apprenticeship training and assessments.
Apply new knowledge, skills, and behaviours to workplace tasks.
Reflect on learning and seek opportunities to improve.
Essential skills, characteristics and experience The successful candidate will be expected to demonstrate or develop the following in line with the Level 4 Data Analyst apprenticeship standard: Knowledge (to be developed through the apprenticeship):
Different types of data and how they are used to support decision-making.
Data structures, databases, and data management principles.
Data analysis methods, statistical techniques, and validation processes.
Industry-standard tools (e.g., Excel, SQL, Power BI, Python/R).
Data legislation, policies, and ethical considerations (e.g., GDPR).
How organisations use data for business improvement.
Skills (to be demonstrated and applied during the role):
Collecting, organising, and formatting data from multiple sources.
Performing data cleansing to ensure accuracy and reliability.
Applying analytical and statistical methods to identify trends.
Using tools and techniques to create reports, dashboards, and visualisations.
Summarising and presenting data in ways that are meaningful for different audiences.
Communicating findings clearly to colleagues and stakeholders.
Managing own time and workload effectively to meet deadlines.
Behaviours (to be demonstrated consistently):
Attention to detail and commitment to data accuracy.
Logical and creative thinking in problem-solving.
Professionalism and integrity when handling sensitive information.
Collaboration and teamwork across departments.
Proactive approach to learning and applying new skills.
Commitment to delivering value and positive outcomes for customers and communities.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Data Analyst Apprenticeship Standard. The training will prepare the apprentice to competently deliver duties that can be found here:
https://skillsengland.education.gov.uk/apprenticeships/st0118-v1-1 Training Outcome:This is a fixed term position. Upon completion of the apprenticeship, the applicant will have achieved a level 4 qualification for a data analyst.Employer Description:Castles & Coasts is a social housing association with more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. We pride ourselves in focusing on the needs of the local communities we serve, tackling the housing shortage, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: IT skills,Attention to detail,Number skills,Team working....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
Data AnalystLocation: Tower Quays, Birkenhead Salary: £26,000 - £30,000 per annumThe Data Analyst supports the Client Services project management team by analysing data and identifying trends, providing clients and management with valuable information that will be used to create reports for our water company clients.MAIN DUTIES
Extract data from multiple sources and to produce insights for client reportingInput and process data including audit data and customer data connected to client projectsCleanse and validate data from multiple pipelines, monitoring data quality and removing corrupt dataExtract data from various platforms and software systems (currently including Microsoft 365 tools, SharePoint, OneDrive, ShareFile, and project-specific platforms such as Snap Surveys and BigChange JobWatch) and check for issuesCreate and maintain automated workflows using Microsoft Power Automate to streamline data collection, processing, and reportingUse the data to forecast trends in relation to client projectsPerform statistical analysis of audit data for client reportingUse Microsoft Power BI to visualise data in easy-to-understand formats, such as diagrams and graphsCommunicate with stakeholders to understand data content and business requirementsAttend client meetings are required (typically virtually)Carry out basic administration tasks to support the broader Client Services team as required.
KEY INTERFACESThe Data Analyst will support the Project Managers and Client Services Director, and will also liaise directly with our clients.SKILLS, EXPERIENCE AND QUALIFICATIONS
Experience in data analysis, business intelligence, or data operations roleWorking knowledge of databases, BI tools, or data visualisation platforms including Power BIWorking knowledge of automation tools, particularly Microsoft Power Automate, including error handling in automated workflowsStrong analytical mindset with the ability to interpret complex data and present insights clearly.Good understanding of information management, data quality principles, and system workflows.Competent with Microsoft 365 especially Excel and other collaborative digital tools.Ability to balance multiple tasks, prioritise effectively, and meet deadlines.Strong communication skills, able to translate technical concepts for non‑technical users.Curious, analytical, and eager to grow technical and sector knowledge.Strong attention to detail and commitment to accuracy.Collaborative and approachable, with a user-focused mindset.Proactive in identifying improvement opportunities and solving problems.Willingness to learn about industry-specific requirements.
Core Microsoft 365 Tools (consistent across projects):
Microsoft ExcelMicrosoft Power AutomateSharePointOneDriveShareFile
Project-Specific Platforms (subject to change):
Snap SurveysBigChange JobWatchWordPressMax Contact Dialler
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently looking for an innovative Sr. pricing analyst to increase our business' competitiveness and profitability. In this role, you will be analyzing pricing data, preparing market share and revenue forecasts, and comparing the outcomes of different pricing strategies. To ensure success as a Sr. pricing analyst, you should possess sound knowledge of quantitative and qualitative data analysis methods and experience in a similar role. An accomplished Sr. pricing analyst is someone who can translate pricing data into actionable profit-enhancing strategies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
RPM end of month reporting based on brand/region analyzing sales trends & PVM effects on margin.
End-of-month reporting based on select customer list defined by Pricing Manager/Pricing Director (including sales trends + PVM effects).
End-of month reporting on Price Effect including validation/analysis against automated tools to ensure no errors across all reports.
Weekly reporting for low-margin items/transactions across all Tremco brands/regions.
Ad-hoc updates to Pricing Master for new items/item updates including all respective updates to price lists and GM% files.
Build out all load files necessary for Ops team to execute.
Includes maintenance for PowerBI price lists + necessary Sharepoint reference files.
Assist Pricing Manager with data validation/testing regarding PowerBI models/dashboards and major IT projects (RPM One, Tremco Data Lake etc.)
Ad-hoc development of PowerBI models/dashboards. Identify opportunities where PowerBI can be leveraged to automate manual Excel processes/reports.
Execute ad-hoc queries in SQL and build respective Excel reports.
Prepare and present internal customer facing analytics.
Identify opportunities to improve/streamline existing reporting methods/processes to ensure optimal turnaround times and improve data quality.
Keeping informed on pricing analysis methods and industry trends.
Continued learning on current data science methodologies (Python, Databricks, etc.
Analyzing competitor pricing and market trends to increase market share and profitability.
EDUCATION:
A Bachelor's degree in mathematics, statistics, finance, economics, or in a related field.
A Master's degree in business administration will be advantageous.
EXPERIENCE:
A minimum of two to four years' experience as a pricing analyst in a similar industry.
Experience in Chemical, Building Materials and/or Industrial Product industry experience preferred
SKILLS AND ABILITIES:
Proficiency in business intelligence (BI) software, such as PowerBI.
Experience utilizing pricing in SAP advantageous.
Experience working within Salesforce platform advantageous.
In-depth knowledge of statistical methods and data analysis.
Extensive experience in analyzing pricing strategies and forecasting revenue and market share.
Experience in collaborating on pricing strategies with sales and marketing departments.
Ability to keep abreast of industry trends and develop dynamic pricing tools.
Advanced ability to present pricing analysis reports to relevant stakeholders.
Excellent analytical and communication skills.
OTHER QUALIFICATIONS:
Ability to travel up to 15%
ADDITIONAL INFORMATION:
Primary Role (Summary)
Improving data structures, integration between systems, data reliability/consistency for usage in pricing analytics
Tracking Price realization, leakage and other related KPIs
Supporting design and tracking of price approval process
Supporting deal review and providing guidance and analytics on improving pricing/profitability
Setting and tracking pricing policies, business rules and RACIs
Skills: Behavioral & Technical:
Profitability and growth orientation; does not hesitate in challenging sales force when required; Willingness and mindset to get into details
Strong financial skills to utilize the decision support systems to interface with the sales and marketing organizations to drive specific action plans and programs
Comfortable executing analyses independently in MS Excel
Comfortable with independently accessing and running analyses on data directly from a database (e.g. via SQL)
Experience with BI or dashboarding technologies (e.g. Tableau, Power BI) to independently build and manipulate fit-for-purpose reporting
Key Accountabilities / Essential Functions of the Job:
Supporting and refining existing price realization dashboards while spearheading monthly investigations into price performance and providing insights to Pricing Leader and other business leaders
Identifying gaps in current data structures, closing these gaps in collaboration with other business functions
Performing historical price analysis and transactional analysis to continuously track pricing discipline as well as potential for list price changes based on customer willingness to pay
Support tracking of raw material inflation pass through and setting pricing targets working with Procurement, and Finance
Support price list design changes and price setting analytics based on market dynamics, competitive intelligence, historical transactional data in collaboration with Product Marketing and Sales
Support monitoring of pricing approvals and governance processes within the business
The salary range for applicants in this position generally ranges between $75,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
A growing consultancy group is seeking an FP&A Analyst to strengthen financial planning, performance insight, and strategic decision support across the business. With a project-led revenue model and multiple service lines, the organisation requires clear forecasting, margin visibility, and data-driven analysis to support continued growth.This is a commercially focused role offering strong exposure to senior stakeholders and business leaders.The Role
Reporting to the Head of Finance, the FP&A Analyst will play a key role in budgeting, forecasting, and performance analysis across the group. The position sits at the centre of financial decision-making, supporting leadership with forward-looking insight rather than purely historic reporting.Key Responsibilities
Lead monthly forecasting and support the annual budgeting process
Develop and maintain financial models to support strategic planning
Analyse revenue performance across projects, clients, and service lines
Monitor utilisation, fee income, and margin performance
Provide detailed variance analysis with clear commercial commentary
Support scenario modelling for growth initiatives and investment decisions
Produce Board-level reporting packs and performance dashboards
Partner with operational leads to improve financial visibility and planning accuracy
Candidate Profile
ACA, ACCA, or CIMA qualified or part-qualified
Experience in FP&A, commercial finance, or financial analysis
Exposure to consultancy, professional services, or project-based environments preferred
Strong financial modelling and advanced Excel capability
Commercially aware with the confidence to challenge and influence stakeholders
Analytical, detail-focused, and comfortable working to tight deadlines....Read more...
An exciting opportunity has arisen for a Regulatory Reporting Specialist to join finance and regulatory reporting team within a leading foreign bank in London, providing a wide range of services to both private and corporate clients across the globe.
As a Regulatory Reporting Specialist, you will be will be responsible for producing accurate, timely, and compliant regulatory submissions, ensuring adherence to all relevant prudential, statistical, and supervisory frameworks.
This is a office based fixed term contract role (6-10 month) offering salary range of £80,000 - £90,000.
You will be responsible for:
Regulatory Reporting
* Assist in the preparation and validation of COREP returns, including own Funds, Leverage Ratio, Large Exposure and Credit Risk templates.
* Support the production of Liquidity reports such as LCR, NSFR, ALMM, PRA110
* Support the production of Statistical and FSA returns such as BT, Els, SL, MLAR and FSA017.
* Assist in preparation and submission of FINREP return (F1 to F12).
* Ensure submissions are complete, accurate, and compliant with the latest regulatory standards.
* Maintain robust documentation, working papers, and audit trails for all regulatory outputs.
Data Management & Controls
* Ensure the integrity, consistency, and accuracy of data feeding into regulatory reports.
* Perform variance analysis, trend assessment, and data quality checks.
* Support enhancements to the regulatory reporting control framework and governance processes.
Regulatory Interpretation
* Stay up to date with changes to regulatory rules and frameworks (CRR, Basel, PRA Rulebook, Statistical Reporting guidance, IFRS where relevant).
* Assess the impact of new or amended regulations on reporting requirements.
* Provide technical advice to internal stakeholders and support in implementing regulatory changes.
Stakeholder Engagement
* Collaborate closely with Finance, Risk, Treasury, Product teams, and external auditors.
* Respond to regulatory queries and information requests in a timely and accurate manner.
* Support internal and external audits relating to regulatory reporting processes.
* Process Improvement
* Identify opportunities to enhance and streamline reporting processes.
* Contribute to system upgrades, data warehouse enhancements, or reporting transformation initiatives.
* Support implementation of new reporting tools or regulatory technology solutions.
What we are looking for:
Essential:
* Experience in regulatory reporting within banking, investment firms, or financial services.
* Strong understanding of PRA, FCA, and Bank of England reporting frameworks.
* Excellent analytical skills with strong attention to detail.
* Skilled in reporting tools, excel, and large data sets.
Desirable:
* Experience with RegTech solutions(e.g., AxiomSL, WoltersKluwer OneSumX, Vermeg, Moody's).
* Familiarity with IFRS, financial accounting, or capital/liquidity risk management.
* Coding or automation skills(SQL, Python, VBA).
Key Attributes:
* Strong communication skills, able to summarise complex regulatory concepts clearly.
* Proactive, self-motivated, and able to work under pressure to tight deadlines.
* Highly organised, with strong ownership and accountability.
* Curious mindset with commitment to continuous improvement.
Apply now for this fantastic Regulatory Reporting Specialist opportunity to take the next step in your career with a well-established financial institution.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
similar titles: Regulatory Reporting Specialist, Regulatory Reporting Officer, Regulatory Reporting Analyst, Prudential Reporting Analyst
....Read more...
Harper May is working with a growing entertainment business that is looking for a Finance Analyst to join its expanding finance team. The company operates across a range of creative and commercial entertainment activities and is continuing to build its financial capability to support growth, investment, and performance analysis.This role will play an important part in supporting financial reporting, commercial analysis, and budgeting processes. The successful candidate will work closely with senior finance and operational teams to help translate financial data into clear insights that support decision-making across the business.Role OverviewThe Finance Analyst will assist with financial planning, performance tracking, and reporting across multiple areas of the business. The role offers strong exposure to commercial decision-making and is well suited to someone who enjoys working with data and providing meaningful financial insight in a fast-paced environment.Key Responsibilities
Support monthly management accounts and financial reporting processes
Assist with budgeting and forecasting cycles across departments
Provide analysis of revenue streams, costs, and operational performance
Prepare financial models and scenario analysis to support business planning
Develop dashboards and reports to monitor financial and commercial performance
Partner with operational teams to provide financial insight and challenge assumptions
Support process improvements and enhancements to reporting systems
Assist with ad hoc analysis to support strategic initiatives and investment decisions
Candidate Profile
Part-qualified or qualified accountant (ACA, ACCA, or CIMA) or equivalent
Strong analytical and financial modelling skills
Advanced Excel and data analysis capability
Experience working with financial reporting and budgeting processes
Strong communication skills with the ability to present financial information clearly
Commercially minded with an interest in understanding how the business operates
Ability to work effectively in a fast-moving, collaborative environment....Read more...
I am looking for a remote working Application Security Analyst for an exciting and growing technology focused business based in the UK.
Please also note, although the role is offered as remote, you MUST be based in the UK to be considered for the position.
Working as an Application Security Analyst you will help ensure the security and integrity of our client’s applications and software solutions across both cloud and on-premises environments. This really is a fantastic opportunity to join a business that is operating at the forefront of innovation in the technology sector.
In this role, you will work closely with software engineering and product development teams to embed secure development practices to their processes, to assess vulnerabilities, and strengthen their application security posture.
The role will involve:
Managing and optimising SCA, SAST, and DAST tooling to ensure effective scanning and remediation.
Supporting engineering teams with triage, vulnerability management, and secure coding best practices.
Ensuring adherence to the Secure Software Development Lifecycle (SSDLC).
Supporting risk assessments and contributing to risk management processes.
Conducting regular security assessments and reporting findings.
Collaborating with cross-functional teams to meet security requirements.
Maintaining and developing security documentation and standards.
Staying current with emerging threats, technologies, and regulations.
Contributing to the Security Programmes through advice and training.
Developing reports to track security progress and highlight gaps.
About You
You will have strong technical skills, a passion for security, and the ability to communicate confidently with both technical and non-technical stakeholders.
We are looking for someone who has the following experience and knowledgebase: -
In-depth knowledge of web application security (OWASP Top 10) and experience with SCA, SAST, and DAST tools.
A degree in Computer Science, Information Security, or a related discipline (STEM preferred) or demonstrable experience.
Experience in software development, QA, or software testing.
Experience in Application Security and Vulnerability Management.
Understanding of risk-based vulnerability management and prioritisation.
Strong understanding of security protocols, cryptography, and authentication.
Proficiency in programming or scripting (any of the following, C#, Python, Java, JS frameworks or similar).
Experience with open-source and enterprise security tools.
Excellent problem-solving and analytical skills.
A broad interest across the security domain.
About Us
Our client is a nationally recognised business who deliver award-winning software solutions to a wide range of customers in diverse market sectors.
Our client is immensely proud to be an equal opportunities employer, and they celebrate diversity and are committed to creating an inclusive environment for all employees.
Collaboration is at the heart of what they do, and they take pride in coming together to achieve remarkable things.
The role comes with a wide-range of benefits to support your well-being and career growth, including:
Very Competitive Salary.
Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 days additional unpaid leave days per year.
Annual Lifestyle Allowance.
Excellent Pension Scheme.
Private Health Insurance.
Group Income Protection Scheme.
Charitable Fundraising.
Cycle to Work and Gym Flex Schemes.
Internal Coaching and Mentoring.
Training and Career Progression.
Family-Friendly Policies.
Free Parking (if and when onsite).
Please note, to be considered for this role you MUST have the Right to Work in the UK long-term without Company Sponsorship.
KEYWORDS Application Security Analyst, Cloud, On-Premises, Applications, Software Solutions, Engineering, SCA, SAST, DAST, QA, Software Testing, Secure Software Development Lifecycle, SSDLC, Vulnerability Management, Security Protocols, Cryptography, Authentication, Web Application Security, OWASP Top 10, Programming, Scripting, C#, Python, Java, JS frameworks, Open-Source Security Tools, Enterprise Security Tools.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
I am looking for a remote working Application Security Analyst for an exciting and growing technology focused business based in the UK.
Please also note, although the role is offered as remote, you MUST be based in the UK to be considered for the position.
Working as an Application Security Analyst you will help ensure the security and integrity of our client’s applications and software solutions across both cloud and on-premises environments. This really is a fantastic opportunity to join a business that is operating at the forefront of innovation in the technology sector.
In this role, you will work closely with software engineering and product development teams to embed secure development practices to their processes, to assess vulnerabilities, and strengthen their application security posture.
The role will involve:
Managing and optimising SCA, SAST, and DAST tooling to ensure effective scanning and remediation.
Supporting engineering teams with triage, vulnerability management, and secure coding best practices.
Ensuring adherence to the Secure Software Development Lifecycle (SSDLC).
Supporting risk assessments and contributing to risk management processes.
Conducting regular security assessments and reporting findings.
Collaborating with cross-functional teams to meet security requirements.
Maintaining and developing security documentation and standards.
Staying current with emerging threats, technologies, and regulations.
Contributing to the Security Programmes through advice and training.
Developing reports to track security progress and highlight gaps.
About You
You will have strong technical skills, a passion for security, and the ability to communicate confidently with both technical and non-technical stakeholders.
We are looking for someone who has the following experience and knowledgebase: -
In-depth knowledge of web application security (OWASP Top 10) and experience with SCA, SAST, and DAST tools.
A degree in Computer Science, Information Security, or a related discipline (STEM preferred) or demonstrable experience.
Experience in software development, QA, or software testing.
Experience in Application Security and Vulnerability Management.
Understanding of risk-based vulnerability management and prioritisation.
Strong understanding of security protocols, cryptography, and authentication.
Proficiency in programming or scripting (any of the following, C#, Python, Java, JS frameworks or similar).
Experience with open-source and enterprise security tools.
Excellent problem-solving and analytical skills.
A broad interest across the security domain.
About Us
Our client is a nationally recognised business who deliver award-winning software solutions to a wide range of customers in diverse market sectors.
Our client is immensely proud to be an equal opportunities employer, and they celebrate diversity and are committed to creating an inclusive environment for all employees.
Collaboration is at the heart of what they do, and they take pride in coming together to achieve remarkable things.
The role comes with a wide-range of benefits to support your well-being and career growth, including:
Very Competitive Salary.
Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 days additional unpaid leave days per year.
Annual Lifestyle Allowance.
Excellent Pension Scheme.
Private Health Insurance.
Group Income Protection Scheme.
Charitable Fundraising.
Cycle to Work and Gym Flex Schemes.
Internal Coaching and Mentoring.
Training and Career Progression.
Family-Friendly Policies.
Free Parking (if and when onsite).
Please note, to be considered for this role you MUST have the Right to Work in the UK long-term without Company Sponsorship.
KEYWORDS Application Security Analyst, Cloud, On-Premises, Applications, Software Solutions, Engineering, SCA, SAST, DAST, QA, Software Testing, Secure Software Development Lifecycle, SSDLC, Vulnerability Management, Security Protocols, Cryptography, Authentication, Web Application Security, OWASP Top 10, Programming, Scripting, C#, Python, Java, JS frameworks, Open-Source Security Tools, Enterprise Security Tools.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
Test Engineer
(Tech stack: QA Analyst, QA, SDET, Test Engineer, Tester, Manual Tester, QA Engineer, Quality Assurance, Software Quality Assurance (SQA) Engineer, Manual Testing, Web Applications, Defect Tracking, Excel, API Testing, SQL, DevOps, Scrum)
Our client is an established technology business delivering web-based software solutions. They are looking to hire an Application Support Specialist with strong QA experience to ensure the quality, stability, and reliability of their applications.
This role is primarily focused on manual testing, defect management, and application support. You will play a key part in validating releases, identifying issues, and working closely with development teams to ensure fixes are delivered and verified efficiently. There will also be opportunities to gain exposure to AI-driven tools and initiatives as part of ongoing platform development.
What you’ll need:
• 2+ years’ commercial QA experience • Strong manual testing experience (test cases / structured testing)• Experience logging and managing defects• Clear documentation skills• Strong Excel skills (formulas, pivots, charts)
Exposure to SQL, API testing, automation, or Agile environments would be advantageous but not essential.
Location: Bournemouth (Fully Office Based)Salary: £40,000 – £50,000Applicants must have the right to work in the UK.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKTECHRECNOIRUKREC....Read more...
To support the delivery of actuarial team objectives to the wider company, including data production, model updates, analysing model output, MI production, and project and external delivery requirements.
To support the development and improvement of modelling and tools used and test tools developed.
To operate a robust control framework for the production of results, including maintaining appropriate documentation and compliance with relevant requirements (including TASs).
To engage in the structured training required to complete the Level 4 apprenticeship and actively manage a development plan.
Training Outcome:Opportunities to progress to Actuarial analyst role and support to complete IFoA Actuarial exams.Employer Description:About Just
We help people achieve a better later life. Thats our purpose and its the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UKs most loved retirement expert.Working Hours :Monday to Friday between 9am - 5pm.Skills: Communication skills,Team working,Strong numerical skills,Excellent problem analysis,Resolution skills,Written communication skills,Interpersonal skills....Read more...
Job Description:
Core-Asset Consulting is working with a global financial services technology firm to recruit an experienced Business Analyst. This is an excellent opportunity to join a collaborative, international team supporting the delivery and scaling of digital advice solutions for financial institutions across multiple markets.
In this role you will focus on understanding client needs and translating them into clearly defined business requirements. Working closely with stakeholders, delivery teams, and clients to support the successful implementation and enhancement of technology-driven financial advice solutions.
Essential Skills/Experience:
Bachelor’s degree or equivalent
Minimum 5 years’ experience in a customer-facing Business Analyst within financial advice, financial services, or a related sector
Experience using Jira, Confluence, and Bitbucket
Experience working with financial services technology
Excellent stakeholder engagement and communication skills
Demonstrated experience working collaboratively within delivery-focused teams
Core Responsibilities:
Lead client meetings and workshops to gather and understand business requirements
Document, analyse, and validate requirements using appropriate collaboration tools
Identify gaps in requirements, including data validation, error handling, and edge cases
Liaise with internal teams to ensure solutions align with captured requirements
Provide regular progress and status updates to key stakeholders
Support testing activities to ensure solutions meet documented business needs
Deliver client demonstrations of configured solutions
Maintain and enhance internal documentation and knowledge repositories
Contribute to continuous improvement initiatives, including process optimisation
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16377)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
You will support the business by collecting, organising, and analysing data to help improve performance, efficiency, and decision-making across departments
Collecting, inputting, and maintaining accurate company data
Assisting with data analysis and generating reports for management
Supporting the preparation of performance dashboards and KPI reports
Ensuring data quality, consistency, and compliance
Assisting with basic financial data entry and reconciliation tasks
Supporting accounts processes, including invoice tracking and payment records
Identifying trends or discrepancies within datasets
Maintaining confidentiality of financial and company information
Training Outcome:Progressional opportunities to work towards Data Analyst L4 Apprenticeship. Employer Description:Netplates.co.uk stands as an e-commerce enterprise specialising in the purchase and sale of personalised cherished registrations within the United Kingdom. Their focus lies in delivering vehicle registration numbers tailored to your specific needs. As a growing employer, Netplates values continuous improvement, invests in its people, and strives to create a positive, supportive workplace environment where employees can develop their skills and contribute to long-term business success.
Working Hours :Monday to Friday 9am to 5pm.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical....Read more...
Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst.
Gaining exposure to selected second line support activities as part of the apprenticeship, working alongside colleagues to develop an understanding of the full scope of IT Service Desk support.
Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous activity.
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues.
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues.
Accurately triage more complex or time-consuming issues to other support teams, by building a thorough understanding of our services and support teams.
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues.
Participating in ITIL-based Incident and Problem Management in line with documented processes.
Updating the Status Page for system outages to keep the wider University informed and sharing updates in the collaboration channel.
Being an advocate for our users proactively escalating issues where IT support is not meeting expected service levels to help ensure timely resolution and the delivery of excellent customer service.
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience.
Any other duties that may reasonably be required in line with your position within IT Services or to help deliver excellent customer service.
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others.
Training Outcome:
Technical Support Analyst
Desktop Support Specialist
Team Leader
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The successful candidate will report to the Head of Process Development within the Process Team arm of the Enterprise Change & Transformation Team to bring about lasting business improvements across Compass UK & Ireland.
For this role, core duties will include:
Supporting process discovery workshops
Creating process documents (e.g. process maps)
Liaising with stakeholders from across the business to understand business challenges and opportunities
Confidently engaging and collaborating closely with colleagues
Working with our Data Analyst to create data-driven insights
Working with Process Analysts and business stakeholders to create "to be" ways of working
Monitoring process performance, via agreed metrics
Supporting the creation of the Business Process Management approach
The above duties may be carried out remotely (via MS Teams) or in - person
Training Outcome:
On completion of the Improvement Practiconer Level 4 apprenticeship, the apprentice will have the opportunity to embark onto a Level 5 apprenticeship to further their skills' development through internal training programmes
Employer Description:We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.Working Hours :Shifts to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
