Service Manager Jobs Found 1,019 Jobs, Page 38 of 41 Pages Sort by:
HR Shared Services Associate Apprentice
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff Recruitment & Onboarding: Ensure that all vacancies are administered appropriatelyincluding authorisation to recruit, advertising and relevanttracking and monitoring. Creation of formal offers of employment for prospectiveemployees and onboarding administration via Resourcelink,ensuring appropriate monitoring of progress during theonboarding period. New Employees: Carrying out all relevant administration to ensure newemployees are able to access and use tools and systems tosupport their induction including YeLP, EAP, MyBunzlBenefits. Notification to third party and internal stakeholders of newemployee details to ensure relevant due diligence includingnew starter occupational health questionnaires, IT access,references and driving licence monitoring. Manage the administration of probationary periods inpartnership with line managers to ensure relevant reviewsand decisions on permanent employment are made andcommunicated. Employee Administration: Administration of all changes to employee terms andconditions or circumstances to include promotions,demotions and internal transfers. Administration associated with employee relations mattersincluding disciplinary, grievance and appeal meetings andrecording on Resourcelink. Generation and distribution of business objects reports toline managers and members of the HR team to inform andsupport business decisions. Administration support related to monthly payroll routinesincluding cross reference of absence documentation,overtime requests and authorisation, and P45 distribution. Administration support in relation to family friendly policiesincluding maternity, paternity, adoption and parental leave. Ensuring that all unplanned absence is supported by relevantdocumentation including Fit Notes and Return to WorkInterview forms. Ensure that employees celebrating long service milestonesor values-based recognition receive the relevant awards inliaison with the line manager. Provide first line assistance to line managers with queriesrelated to Resourcelink including account unlocking andfunctionality.Leavers: Administration of leavers’ details to ensure dates andreasons for leaving are recorded on Resourcelink. Liaison with third parties to enable ongoing administrationof benefits and entitlements including Sharesave, pensions,private healthcare and cycle to work. Liaison with internal stakeholders to enable them to carryout the leaver processes associated with company cars andIT access. Issuing standard references on request for ex-employees. Training Outcome:In terms of future prospects, we would expect (subject to successful completion of the apprenticeship and ongoing suitability for employment), that this role will become permanent and that the post holder will have a great opportunity to develop their broader skill set and experience, as a key member of the People Operations team.Employer Description:Bunzl UKWorking Hours :Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
Bar and Waiting Apprenticeship
As Bar and Waiting Staff at Miller and Carter you are the personality behind the beer pumps, the expert on the drink's menu and know our food menu inside out, frequently recommending your favourites. As the friendly face our guests remember, you'll inject your personality every moment you're with our guests so that they love to come back time and time again. Responsibilities: Greet, serve and look after our guests Maintain the highest standards of cleanliness and safety Work with the team to create a friendly atmosphere our guests will love Know the menus inside out, making recommendations to our guests Be a champion of brand standards You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams. By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a Level 2 Hospitality Team Member Apprenticeship, you will be able to support the running of our businesses, creating some amazing moments! What your apprenticeship includes: A mixture of face to face and skype/phone catch ups every 4 - 6 weeks A mixture of on and off the job training, including workshops and webinars Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer Feedback sessions to discuss progress Obtain Functional Skills in English and maths (if you don't already have GCSE) 30 hours paid work every week Benefits for M&B staff: Love eating out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we've got you covered Never a dull moment - fun, laughs and lifelong friends! Funded qualification up to degree level Charity is important to us. From the company charities to the one which is close to your heart; you can choose how to give something back Enjoy a 33% discount off a cosy stay at our Inn Keepers Lodges On top of all this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! Wage will be: 16-20-year-olds: £10 per hour 21+ year-olds: £12.21 per hour At Mitchells and Butlers, you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15-months.Training:Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development.Employer Description:Mitchells & Butlers is one of the largest operators of pubs, bars and restaurants in the UK. With 16 brands over 1650 locations, our apprentices can find themselves cooking a delicious steak in Miller & Carter, pouring the perfect pint in O'Neills or serving a family dinner in Harvester.Working Hours :30-hours per week. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills ....Read more...
Level 3 Dental Nursing Apprenticeship - Cedarlea Dental Care
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC) Training Outcome: This is a great opportunity to be trained and secure long-term employment Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics Also, the opportunity for career progression into head nurse, team leader, or practice manager Employer Description:Cedarlea Dental Care is a small, friendly, modern dental practice located within easy walking distance of Southam town centre, there is a local bus stop right outside or free parking is readily available. To ensure a stress free experience, Cedarlea has put a great deal of time and money by invested in dental practice specific management systems to make sure your appointments and treatments flow to suit your budget, needs and diary. Appointment reminders direct to your mobile phone are also part of the service. The waiting room has a children's area where kids can play and newspapers and magazines are readily available. The practice is all on one level and is wheelchair friendly. Working Hours :9.00am - 5.00pm most days except 8.00am - 5.00pm Tues & 9.00am - 5.50pmSkills: Communication skills,Customer care skills,Attention to detail,Organisation skills,Team working,Patience ....Read more...
Project Worker
About The RoleAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Project Worker, you will need to:Get to know and build the trust of our Young PeopleHelp Young People to live independentlyEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingAbout The CandidateA Project Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or young people,Understand or learn about community resources and organisations that can help our clientsAble to be flexible with working hours to accommodate a working Rota in conjunction with the needs of the service and team membersIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes, 26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentYou will be allocated a Buddy during your Probationary Period and will receive regular 1:1 Supervision sessions and an Annual Appraisal with your Line ManagerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
Disabled Children's Assistant Team Manager
We are looking for an Assistant Team Manager for this organisation’s Disabled Children's service. You must have a Diploma/Degree in Social Work and the right to work in the UK (VISA sponsorship can be transferred if you have UK experience) About the teams This organisation is committed to safeguarding and promoting the welfare of Children and families with a child-centred approach. This team has flexible and creative ways of working. About you The successful candidate will have significant experience within frontline teams, especially within a Disabled Children's service and to an Advanced Practitioner level, post qualification, whilst having an up-to-date understanding of relevant legislation. What's on offer? Salaries between £49,764 - £53,886 dependent on experience Relocation package of £8,000 Mileage covered Flexible working Excellent pension Training & development opportunities Hours: Full time / Permanent For more information, please contact Jamil Olweny 07587 031 098 / jolweny@charecruitment.com What do you get from working with me? CV enhancement Application form enhancement Access to many jobs in the market One central point of contact Interview preparation assistance Expert consultation Questions answered Offer negotiation ....Read more...
Pathfinder Independent Domestic Violence Advisor (IDVA)
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The serviceThe Family Court Pathfinder Programme is a new programme in selected Family Courts. Its purpose is to improve the experiences of, and outcomes for, victim/survivors of domestic abuse in the Family Court system. Essential to the work of the Family Court Pathfinder is the role of the Pathfinder IDVA, who will work in a way that empowers the victims/survivors and their children, helps them to navigate the process with confidence, and secure outcomes that are safe and respectful of their needs as the victims of domestic abuse. Job Role Job Title: Pathfinder Independent Domestic Violence Advisor (IDVA)Position available: 2 full-time positions (37.5 hours) and 1 part-time position (3 days a week/22.5 hours) based across the Black CountrySalary: £24,310.04 - £27,751.55 FTE, £14,586.02 - £16,650.93 pro rata (dependent upon qualifications and experience)Closing date: 29 October 2025All interviews will be held via Microsoft Teams Is this you? This is a challenging role that requires empathy, compassion, excellent interpersonal and caseload management skills, and confidence working with partner agencies and advocating for clients. The Role: Pathfinder IDVAs will be the main point of contact and support for victim/survivors and their children in the Family Court process, ensuring that they are well-informed and prepared for proceedings, and that they are well-supported throughout. Pathfinder IDVAs will provide detailed reports for the court to ensure that the impact of domestic abuse on the family as a whole and on the children in particular is fully appreciated and understood. Pathfinder IDVAs will be the ‘subject matter experts’ for the Court in relation to domestic abuse, and will offer advice and training to court officers and staff to promote a better understanding of the dynamics of domestic abuse within the Court setting. The Pathfinder IDVAs will work with people from Sandwell, Walsall and Dudley areas whose cases are being heard in Wolverhampton or Telford Family Court. If you are self-driven, conscientious, hardworking with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Cambridge
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SEO when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Friday, 08:00 - 16:30Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - North Shields
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, and standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of well-being in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients, whether in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed. Booking and amending appointments, answering the phone, and updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails are responded to. Accurately update and protect patient information, including in the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointment books are kept as full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the clinical team and practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the practice manager. Organise stock supplies and control for reception. Remove any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day) Ensure that the toilets are checked daily and are clean and tidy, and that they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changing operating environment. On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday, Friday (08:00-17:45).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Durham
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday,Tuesday,Thursday,Friday (08:15-17:30).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Optical Assistant Apprentice
Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service: To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative - visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday - Friday, 9.30am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Patience ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service: To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eyewear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock, take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store, escalate to line manager where required Teamwork and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements. To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws. To have a good working knowledge of the Vision Express Ways of Working. To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes. Maintain the highest store standards possible, including the appearance of both store and own personal presentation. Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey. To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer. To support the management team in achieving the required targeted growth in sales and profit. To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer. To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions. To conduct eyewear repairs and order replacements when required. To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required). Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required. Team Work and Communication To maintain good and professional working relationships with the store team. Attend and participate in morning briefs and team meetings. To provide honest feedback to the management team to support ongoing improvements. Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe. All laboratory equipment is maintained/calibrated in accordance with company guidelines. Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure. Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Sheffield
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be the Best We Can Be, Do the Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings IND01Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday & Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (but not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service: To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eyewear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock, take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store, escalate to line manager where required Teamwork and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,Organisation skills,Customer care skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (but not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation. Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required. Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities:Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure. Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons. Optometry courses - carry out full eye examinations and issue prescriptions. Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer - You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership you could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills ....Read more...
Optical Assistant Apprentice
Key responsibilities of the role (but not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for your own development, ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and your own personal presentation Sales and Service: To act as a Vision Express brand ambassador, creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections for every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store. Escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part-time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing – Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist helps people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-optical aids such as bump-ons Optometry courses – carry out full eye examinations and issue prescriptions Clinical representative – visiting practices introducing new frame ranges and ophthalmic lenses In-practice trainer – You could use your knowledge to train others Other non-clinical roles: Practice Management – you could complete a management course Practice ownership – you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday between 9:30am to 5pm.Skills: IT skills,Attention to detail,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service: To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training:Optical Assistant 2022 Level 3 Apprenticeship StandardTraining Outcome: The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday - Friday, 9.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key responsibilities of the role (but not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements. To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws. To have a good working knowledge of the Vision Express ways of working. To take personal responsibility for your own development, ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes. Maintain the highest store standards possible, including the appearance of both store and your own personal presentation. Sales and Service To act as a Vision Express brand ambassador, creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey. To relentlessly deliver the best customer service through the Vision Express ways of working and behaviour, every day to every customer. To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer. To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions. To conduct eyewear repairs and order replacements when required. To participate in all stock-taking activities as determined by the management team. Keyholder duties after successful completion of silver training (if and when required). Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store. Escalate to line manager where required. Team Work and Communication To maintain good and professional working relationships with the store team. Attend and participate in morning briefs and team meetings. To provide honest feedback to the management team to support ongoing improvements. Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe. All laboratory equipment is maintained/calibrated in accordance with company guidelines. Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control. The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy. Duties may vary in accordance with customer demand and store structure. Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part-time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing – Become a qualified Dispensing Optician. Contact lens Optician - fit Contact lenses. Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-optical aids such as bump-ons. Optometry courses – carry out full eye examinations and issue prescriptions. Clinical representative – visiting practices introducing new frame ranges and Ophthalmic lenses. In-practice trainer – You could use your knowledge to train others. Other non-clinical roles: Practice Management you could complete a management course. Practice ownership. You could go into business yourself, partnership or franchise. Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday between 9:30am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation: Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service: To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication: To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring: The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working ....Read more...
Optical Assistant Apprentice
Key Responsibilities of the Role (But not limited to the role): Conduct and Legalisation Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws To have a good working knowledge of the Vision Express Ways of Working To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes Maintain the highest store standards possible, including the appearance of both store and own personal presentation Sales and Service To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer To support the management team in achieving the required targeted growth in sales and profit To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions To conduct eyewear repairs and order replacements when required To participate in all stock take activity as determined by the management team. Key holder duties after successful completion of silver training (if and when required) Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required Team Work and Communication To maintain good and professional working relationships with the store team Attend and participate in morning briefs and team meetings To provide honest feedback to the management team to support ongoing improvements Any other duties or responsibilities as reasonably requested by line management. Additional Responsibilities: Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring; The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe All laboratory equipment is maintained/calibrated in accordance with company guidelines Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy Duties may vary in accordance with customer demand and store structure Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management you could complete a management course Practice ownership you could go into business yourself, partnership or franchise Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK and Ireland. A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Bolton
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday (08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Kirkbymoorside
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...