Contract Support - London - FM Service Provider - Up to £35,000 per annum Are you an experienced Contract Support? Are you looking for a challenge within the FM sector? If so please read on... CBW are currently recruiting for an immediate Contract Support to be based on a unique site located in London. It's an excellent opportunity to work for a building services company on a permanent contract, the successful candidate will be immediately available and be able to complete the dates and hours required. Details/Hours of Work:Start immediately Contract type - Permanent 8:00am to 17:00pm Monday to FridayResponsibilities & Duties:Patrol admin area at least once a dayManaging cleaner and cleaning scheduleManaging employee schedulesManaging CMI delivery: Fruit, Milk etc.Taking inventory of office suppliesHelping establish and maintain office proceduresAssisting senior management team when neededExcellent written and verbal communicationSupport CMI customer visit, e.g.: setup meeting room, coordinate with cleaner.Handle incoming calls, faxes & e-mails relating to client maintenance work requests and response to customer inquiries.Maintain data accuracy in call logging tools through contact validation.Manage time and workload to meet predetermined service levels.Accurate documentation of calls and cases and updates in the database.Assist Manager to prepare monthly reports.Initiate the problem management workflow process, identity areas of process improvement and update customers on the progress of jobs.Responsible for daily office administration duties, including but not limited to procurement of office supplies and consumables, maintenance and renewal of office equipment & contracts.Provide daily administrative support including records keeping, documents filing, etc.Assist in company events, data centre visitors touring and staff activities arrangement.Handle ad hoc duties as assigned.Administration duties include minute taking, arranging meeting rooms, preparing PowerPoint presentations, Excel and Word documents.Reconcile all payments due/received from all third-party providers incurred from data centre operation.Arranging and participating in meetings, conferences, and team activities, whenever necessary.Maintaining registers and client information database in accordance with internal compliance requirements.Document proofreading/Organizing files.Receiving guests and arranging catering events.Maintaining holiday and sickness records for property managing staff.Diary management and general team support.Coding invoices and escalating any areas of concern to the Data Centre Asset Manager.Actively communicate with the IDC, MEP, FM (Security, cleaning and administration) team and CMI staff and provide fast and quality response regarding the raised concerns and needs and ensure the solution implementation.Answering the telephone for the team as and when required, involves dealing with client/supplier queries, providing information, taking messages and fielding calls where appropriate.Other general team support work for MEP, IDC, Security teams and CMI staff, which will include Induct and organise relevant training for new coming staff.Being a direct liaison point for the whole team in the completion of routine and unplanned tasks.Bookkeeping - keeping a schedule of expenses related to daily operation of the data centre organizing invoices and arranging payment of bills.Raising of contractor Pos and closing out invoicesFormatting weekly and monthly PowerPoint presentations with the support of the MEP manager/ Head of Data Centres Source and procure the required items and services (handyman, gardener, porter, caterer, locksmith etc.).Other office support tasks depending on the operational and administration needs.Support the other works assigned by the office manager.General office duties including scanning, filing and other tasks may be necessary to support the effective operation of the service.Liaise with the security team and send, receive and keep a registration record in a required format of the parcels and packages.Produce weekly office consumable and expense report in the required formatRequirements:Appropriate qualifications as per country specific education system.Minimum 3 years of relevant experience in Admin operationAbility to solve problems and work independently in a changing and multi-tasking environment with numerous deadlines.Strong PC literacy and proven ability to manage daily activities using various systems.Ability to influence and coordinate the efforts of other team members in support of events.Good command in both written and spoken English. Fluent in Chinese is an advantage.Proficiency in PC applications including MS Office Suite.Please send your CV to Abbie at CBW Staffing Solutions for more information.....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Job Title: Healthcare Assistant (HCA) – Urgent Care Centres Location: Birmingham, Walsall, Dudley, Telford, Shrewsbury, Sandwell Job Type: Locum Rates of pay: £12 to £16 PAYE or Umbrella Shifts Available:
Monday to Sunday: Various shifts available (9am to 3pm, 3pm to 9pm, 9am to 9pm)
Flexibility to work additional hours within our Urgent Care and Primary Care divisions.
Job Summary: We are currently seeking a skilled and compassionate Healthcare Assistant (HCA) to join our Urgent Care Services. The successful candidate will play a vital role in supporting the clinical team to deliver high-quality care to service users, assisting in their initial assessment and ensuring their healthcare needs are met. This is an excellent opportunity for those seeking flexibility and wanting to make a meaningful difference in urgent care settings. Key Responsibilities: As an HCA, your key responsibilities will include, but are not limited to:
Clinical Responsibilities:
Assisting in the streaming and initial assessment of service users in the Urgent Care Centre.
Conducting basic observations including blood pressure, heart rate, temperature, respiratory rate, capillary refill, and saturations.
Taking medical histories and checking medication and allergy status.
Performing urine dipstick tests, pregnancy tests, and other basic clinical tasks as required.
Following protocols to help determine appropriate clinical pathways using early warning scores.
Escalating to senior clinicians if any service user becomes acutely unwell during assessment.
Communication:
Communicate effectively with patients, their carers, and clinical team members.
Recognise and respond appropriately to any need for alternative communication methods.
Quality Assurance:
Strive to maintain high standards within the service, reporting any concerns regarding quality or risks.
Take accountability for your actions, and contribute to the effectiveness of the team by reflecting on activities and suggesting improvements.
Work collaboratively with other healthcare professionals to ensure comprehensive patient care.
Personal and People Development:
Take responsibility for your personal development, participating in training and supervision as required.
Maintain a record of your professional development.
Recognise the roles and responsibilities of other team members.
Health, Safety, and Security:
Follow security procedures and maintain a safe working environment by adhering to infection control protocols.
Ensure the safe storage and disposal of medical supplies, drugs, and vaccines.
Report and manage health risks, including handling sharps injuries and cleaning up spillages.
Service Improvement:
Participate in audits and service development projects as required.
Assist in maintaining patient education materials and health promotion materials in the waiting area.
Information Management:
Accurately record patient information and activities in a timely manner using the appropriate systems.
Maintain confidentiality and adhere to data protection guidelines.
Qualifications and Experience:
NVQ Level 3 in Health and Social Care (or equivalent).
Care Certificate (or equivalent).
Previous experience working in an emergency department, walk-in centre, or primary care setting is preferred.
Strong communication skills and the ability to work effectively with people at all levels.
Ability to work under pressure and manage time efficiently.
Basic knowledge of health and safety and infection control standards.
....Read more...
Over the length of the programme, you will:
Analyse customer requirements, generating user stories, ensuring they meet the client’s business needs, value and ultimately tackling real business challenges
Join customer meetings/workshops to gather requirements
Documenting both software and business processes
Assist in onsite end user training and support the business to achieve a seamless transition to new systems
Join internal team meetings with developers and architects to work on the solutions
Attend post implementation reviews to gather customer feedback on our project, solution and value achieved
Understand and agree with the customer the success criteria and a reasonable test plan
Travel to UK & Oversees client and partner sites – sometimes extended hours may be required to be worked
Working towards the successful completion of your Apprenticeship Qualification
Training:THE APPRENTICESHIP
This structured 2-year Graduate Apprenticeship program combines work-based learning with academic study. Our apprenticeships are delivered in partnership with leading apprenticeship providers throughout the UK, you will work alongside experienced Consultants on real-life projects, develop your technical skills, and study to complete a recognised qualification in Digital and Technology Solutions.
Our Apprenticeship programmes are made up of a number of critical components, each designed to ensure that we develop well rounded colleagues who have both the experience, exposure and knowledge to deliver great performance.
You will be a valued member of our team from Day 1 and learn to work on real projects from the get-go. From gaining hands-on experience to participating in networking events and structured learning sessions, you’ll get a unique development experience.
As an integral part of your apprenticeship your progress will be monitored and assessed against government standard requirements. You will compile an evidence folder, demonstrating your areas of learning with accredited certificates of completion for elements of your training. Within the last six months of your apprenticeship, you will undertake an assessment by an independently appointed organisation, where you will be expected to clearly demonstrate your capability to perform in your chosen career.Training Outcome:
Digital Transformation Analyst
Digital Transformation Consultant
Employer Description:ITI are the leading independent systems integrators in the UK. We deliver on a local level across the oil & gas, nuclear, renewables, infrastructure, manufacturing, logistics, food & beverage and defence industries.
We deliver transformation through innovation, enhancing the future of industry through digital intelligence and industrial automation, increasing safety and security.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will report to the Finance Manager.
Support finance manager on business milestones, these canbe weekly, monthly, and annual.
Ensure the business has accounted for any missing entries inthe ledgers and review them weekly.
Ensure department emails are monitored, reviewed,categorised, and archived.
Working closely and liaise with Finance Manager to ensureprocesses and feedback are actioned.
Completing training courses and health & safety courses
Job shadowing on management accounts & payroll
Suggesting improvements to the organisational processesKey Tasks
Entering Sales & Purchase ledger invoices.
Print invoices electronically where possible through PDF.
Alert Senior team to approve invoices & purchase orders.
Raise awareness with price differences and carriage cost withrelevant staff.
Process purchase order in absence of a PO
Report any issues with Uptick/ Sage invoices to FinanceManager or Senior Team
Review and reconcile supplier statements and whenappropriate send out customer statements chasing debt.
Adhere to business practices.
Develop a research project on cutting overheads
Assistance with payroll
Assistance with supplier management and payment runs
Oversee work in progress reports
Work with procurement department on ensuring that fullstock takes are completed
Aid with the business credit card payments
Provide support with incoming calls and screen finance calls
Complete all credits within Sage
Complete customer credit checks as required
Provide assistance with the office spend
Training:
The Apprenticeship Standard you will be studying is Business Administration - Level 3
Functional skills in both maths and English, if required
Level 3 Business Administration qualification upon successful completion of the apprenticeship
Training Outcome:Progression to a permanent position for the right candidate.Employer Description:SS Systems are a Fire & Security Company based in South Yorkshire.
We install and maintain Fire Alarms, Intruder Alarms, Access Control,
CCTV, and ancillary systems throughout the country. We are known
for specialising in wire free fire alarms.
We’re a forward-thinking flexible company, who put our staff at the
heart of what we do, and you’ll find a warm welcome when you join
our team.Working Hours :9am – 5pm Mon-Fri with a half hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Good attitude to work....Read more...
The Electrical Maintenance Engineer vacancy offers a salary of circa £51,0000, company pension matched to 10%, generous holiday allowance and overtime opportunities at x 1.5 and x 2 for those who want it, located to the North of Nottingham.
The company is an international manufacturing business with a large network of UK manufacturing plants and solid reputation. They manufacture products within a fast-paced automated environment and can offers accredited training, development, and career progression opportunities, including upskilling and cross-skilling.
What’s in it for you as an Electrical Maintenance Engineer: - A base salary up to £51,000 per annum, plus bonus - Overtime available at a minimum of x 1.5, x 2 - Company pension matched up to 10%- Aviva Digicare+ - Share option scheme, plus employee benefits program - Hours of work: Days and Nights, 6am to 6pm, 6pm to 6am, 4 on 4 off shift pattern - Training programs, advanced qualifications and career development opportunities including PLC training, etc. - Job security and personal development within a market-leading, international manufacturing organisation.
Roles and Responsibility of the Electrical Maintenance Engineer: - Responsible for plant wide proactive and reactive Electrical Maintenance activities to ensure the optimum performance of the factory - Carry out work upon motors, drives, invertors, safety circuits etc. - Performing basic fault finding on PLC’s - Extensive training will also be provided on Siemens PLC S7 TIA portal systems along with further upskilling opportunities -Carry out Reactive Maintenance Activities as required.
To be Successful as an Electrical Maintenance Engineer:- Recognised Electrical Engineering Apprenticeship & Qualification or level 3 qualification: NVQ and BTEC, with City and Guilds etc – Must be Electrical Engineering Qualifications to Level 3 - Electrical Maintenance Engineering experience – motors, drives, invertors, safety circuits etc. - Planned and reactive Electrical Maintenance experience in dast-paced enviroment - The ability to fault find and provide solutions to production machinery issues. If interested in the Electrical Maintenance Engineer position, please apply now.......Read more...
Learning how to produce records and documents including; emails, letters, files, payments, reports and proposals
Gaining an understanding of how the business operates and the interrelationships between departments and activities
Receive training on the use relevant project management principles and tools to scope, plan, monitor and report
Encouraged to make suggestions for improvements to working practices and show an understanding of the implications (e.g. impact on clients or suppliers)
Work in a safe manner and comply with the company’s Health, Safety & Environmental Policy
Other ad hoc duties to support the wider team as and where required
If you can organise, prioritise, meet deadlines, and are able to work under pressure we’d love to hear from you!
Employment is subject to a Baseline Personnel Security Standard (BPSS) check.Training:Business Administration Level 3 Apprenticeship alongside training on internal systems and processes.
Attending Access Training, located on the Team Valley, on a monthly basis. Training Outcome:There are long term career progression opportunities for the right candidate with a highly supportive employer that has a track record of developing and promoting apprentices.Employer Description:Rotary Power is part of the British Engines Group. Rotary Power specialises in the design, development and manufacture of hydraulic pumps and motors. With a history dating back over 45 years’, we understand the exacting and demanding requirements of today’s hydraulic applications. Our years of experience and reputation for quality and innovation have enabled continued company growth.
As a British Engines group company, we operate a training and people development programme that maintains a strong focus on in-house manufacturing, and a commitment to local employment.
Our apprenticeship and graduate schemes also give us the opportunity to develop and nurture talent from a very early stage.Working Hours :Shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
To welcome visitors to the academy, ensuring signing-in procedures are followed, receiving and prioritising incoming telephone calls, dealing with them appropriately including accurately recording messages as required
Undertake administrative tasks, such as photocopying, fax transmissions, processing mail, maintaining filing systems, archives and resource libraries and updating information
To provide administration duties to Trust Executives including the Trust Clerk, Trust Sports Alliance team, Trust Finance and Estates Team
Assist with the processing of purchase invoices/expense claims, cashbook/bank reconciliations and payroll checks
To learn how to answer and resolve issues for staff, customers or other agencies
Monitor and update Executives' diaries when required
Assist with the routine month-end processing including bank reconciliations, charge card processes, control account checks and VAT returns
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Be aware of and support differences and ensure equal opportunities for all
Training:
Telford College - Haybridge Campus, Haybridge Road, Wellington, Telford, TF1 2NP
You will have two days a learning each month at Telford College
Mentor on-site to support with training at the work place
Training Outcome:This role could lead to a permanent position within the Trust Central team and continued additional training to support a career in this area of work.Employer Description:TrustEd Schools Alliance is a Multi Academy Trust based in Shropshire. We have nine schools and approximately 900 staff and nearly 5000 students. As an apprentice for Trust Central you will be based in Bridgnorth with our central team.Working Hours :Monday to Friday
(hours will be confirmed during the interview process)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Good time management,Good interpersonal skills,Computer literate,Good written,Good prioritisation....Read more...
This exciting apprenticeship is designed to develop the Project Managers of the future. From day one, you’ll be a key member of our project management team, gaining practical on-the-job experience within professional project environments and collaborating across a huge range of engineering frameworks. You’ll work on a diverse range of complex projects for customers across the nuclear sector.
You’ll focus on the total lifecycle of the projects you’re working on, from design through to manufacture, construction, and commissioning. With support from our project management experts, you'll become experienced in:
Monitoring project schedules
Managing stakeholders
Controlling risks and changes
Ensuring smooth delivery of projects
Along the way, you’ll develop leadership and management skills.
Completing the programme will equip you with a Level 4 qualification and all the skills you need to pursue a career as a Project Manager.Training:You'll study towards a Level 4 Associate Project Management Apprenticeship standard which will complement your practical on-the-job training.
Upon commencement, apprentices are eligible to become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the apprenticeship. Training Outcome:Upon completion of the apprenticeship, you will move into a substantive position within the business. Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday, hours to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
A Nuclear Health Physics Monitor offers radiological monitoring services in the nuclear industry. Their role is to protect people, plants and the environment against the harmful effects of ionising radiation and contamination.
Our 2-year Nuclear Health Physics Monitor Apprenticeship offers you an amazing opportunity to gain practical experience in radiation monitoring within the nuclear industry.
You'll play a vital role in providing radiological monitoring services at HM Naval Base Devonport, using specialised instruments. This will see you learn a whole range of important tasks, including:
Taking readings of surface, air and personal contamination
Detecting radiation dose rates using various detectors
Performing calculations to assess exposure risks
Testing and calibrating monitoring equipment
Recording and communicating results to teams
Supporting emergency response
By taking care of our staff, assets, and the environment every day, you'll help to ensure everyone's safety and well-being. Training:We'll support your development all the way. Our apprentices are based right at the heart of HM Naval Base Devonport, where all your training and assessments will take place. As you work side by side with experienced colleagues, you'll gain practical experience in various parts of the dockyard, adapting to the ever-changing needs of our business.Training Outcome:Once you complete this apprenticeship, you'll have the specialised skills and experience needed to pursue a career as a Nuclear Health Physics Monitor.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - Friday
Shifts to be confirmedSkills: Communication skills,Attention to detail,Team working....Read more...
As an Administration Apprentice, you’ll be part of our Business Support community, playing a critical role in ensuring that the day-to-day operations of our business are efficient and effective.
On this 2-year apprenticeship, you'll provide support across various departments, developing skills like customer service, diary management, document control, and event coordination.
Throughout your apprenticeship, you could be involved in projects like designing marketing materials for careers events or researching and collating information for internal use. You'll also work on team projects to build your communication, problem-solving and project management capabilities.
Training:
During your first year, you'll complete three 4-month placements in different areas to gain broad experience. In your second year, you'll embark on a 12-month placement in an agreed business area, to expand your skills and define your career path.
Training Outcome:By the end of your apprenticeship, you’ll be ready to take on roles such as Personal Assistant, Document Controller, Project Administrator and more.
Upon programme completion, you can expect to earn a competitive salary exceeding £25,000.
You may also have the opportunity to undertake higher-level qualifications to further your career within Babcock across a variety of roles and functions.
The administration skills you gain could take you anywhere in the business. Some of our apprentices are now in positions such as Business Change Manager, Supply Chain Development Manager and Communications Business Partner.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix
To action hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.Working Hours :Monday – Friday, 9am-5.30pm.Skills: Communication skills,Organisation skills,Analytical skills,Team working,Initiative....Read more...
This exciting apprenticeship is designed to develop the Project Managers of the future. From day one, you’ll be a key member of our project management team, gaining practical on-the-job experience within professional project environments and collaborating across a huge range of engineering frameworks. You’ll work on a diverse range of complex projects for customers across the nuclear sector.
You’ll focus on the total lifecycle of the projects you’re working on, from design through to manufacture, construction, and commissioning. With support from our project management experts, you'll become experienced in:
Monitoring project schedules
Managing stakeholders
Controlling risks and changes
Ensuring smooth delivery of projects
Along the way, you’ll develop leadership and management skills.
Completing the programme will equip you with a Level 4 qualification and all the skills you need to pursue a career as a Project Manager.Training:You'll study towards a Level 4 Associate Project Management Apprenticeship standard which will complement your practical on-the-job training.
Upon commencement, apprentices are eligible to become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the apprenticeship.Training Outcome:Upon completion of the apprenticeship, you will move into a substantive position within the business. Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
This exciting apprenticeship is designed to develop the Project Managers of the future. From day one, you’ll be a key member of our project management team, gaining practical on-the-job experience within professional project environments and collaborating across a huge range of engineering frameworks. You’ll work on a diverse range of complex projects for customers across the nuclear sector.
You’ll focus on the total lifecycle of the projects you’re working on, from design through to manufacture, construction, and commissioning. With support from our project management experts, you'll become experienced in:
Monitoring project schedules
Managing stakeholders
Controlling risks and changes
Ensuring smooth delivery of projects
Along the way, you’ll develop leadership and management skills.
Completing the programme will equip you with a Level 4 qualification and all the skills you need to pursue a career as a Project Manager.Training:You'll study towards a Level 4 Associate Project Management Apprenticeship standard which will complement your practical on-the-job training.
Upon commencement, apprentices are eligible to become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the apprenticeship. Training Outcome:Upon completion of the apprenticeship, you will move into a substantive position within the business. Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
You'll get the best of both worlds through a mix of practical experience and classroom learning. You can look forward to 2 days a week at Loughborough College and 3 days at our advanced engineering facility in Whetstone.
You'll be working as part of the team in our workshop - learning to use a range of power tools, hand tools and test/measuring instruments. You’ll be surrounded by experienced and supportive colleagues, eager to share their knowledge and to bring out the best in you.
What you'll be doing:
Assembly, wiring, and testing of electrical and electronic equipment
Using power and hand tools
Applying safe working practices
Spending time in our Whetstone workshop
Opportunities to work at customer sites
Safety is our top priority, so you'll also learn the best practices for manufacturing, repairing, and testing equipment.Training:You will study for a Level 3 Engineering Technician Apprenticeship through Loughborough College. First-year topics include Engineering, maths, Health & Safety, CAD Design and Maintenance. You will gain theoretical knowledge and practical skills, while learning to work with minimum supervision and take responsibility for the quality, accuracy and timely delivery of your work.Training Outcome:You can expect exposure to exciting projects that will provide excellent preparation for your future career. Once you've completed the apprenticeship, you'll be fully equipped to take on the role of an Electrical and Electronic Manufacturing Technician. Many of our apprentices move into specialised, skilled industries such as nuclear and defence.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Key Accountabilities:
Reporting to the Site Manager, this post holder will learn about and be trained to:
Safety and security
Undertake regular routine testing of fire alarms, emergency lights and firefighting equipment
Complete statutory and routine testing as and when required to manufacturers’ standards ensuring record keeping is up to date using appropriate computer software, including heating, fire alarms and extinguishers, emergency lighting, and legionella for example.
Ensure Health and Safety compliance with regard to all regulations, policies and codes of practice.
Maintain a high level of security across academy premises including dealing with alarm systems and liaising with security services
Undertake key holding duties for locking and unlocking of premises
General Maintenance
Install, maintain or repair jobs of a minor plumbing, joinery, painting nature. For example, repairing leaky taps, boarding up broken windows, replacing internal door locks, replacing toilet seats and toilet roll dispensers
Clean and tidy all outside spaces, paths, gullies and drains including snow clearance when required and remove graffiti from internal and/or external spaces
Undertake basic maintenance of caretaking/cleaning equipment
Undertake emergency cleaning as and when required
Transport refuse to bins in agreed collection points for agreed collection times
Undertake basic minibus visual checks as per the agreed schedule
General Duties
Identify and report any repairs, maintenance or replacements that require action
Ensure adequate stock management of material and equipment
Collect or order goods as required for completion of any caretaking or maintenance jobs
Carry out porter duties as required including receipt of goods and supplies
Oversee car parking arrangements and ensure additional temporary parking and signage as required
Monitor all contractors on site and ensure work is completed to the required standard
Set out/put away furniture and equipment for functions, meetings and exams
To be able to travel between other E-ACT Academy sites in Bristol on occasion should a specific need arise
To have a flexible approach around working hours if required
Training Outcome:
Full time employment
Employer Description:E-ACT is committed to safeguarding and promoting the welfare of its students and expects all employees and volunteers to share in this commitment.
• Show energy, enthusiasm and passion for what you do
• Demand the highest quality in all that you do, and in the work of your team
• Willing to champion new ideas and think beyond the status quo
• Show an ability to think creatively and ‘outside of the box’ in your area of expertise, continually seeking improvements in what you do to make the organisation better
• Be open to new ideas and change where it will have a positive impact on the organisation
• Show a willingness to embrace different ideas and ways of thinking to improve E-ACT
• Ability to ‘look outside’ – to continually learn about innovations in your field, new ways of doing things, and bring that learning into your work
• Commitment to self-development, and developing your wider Team
• Ability to self-reflect on yourself, your performance, and to think about how this could be improved further
• Ability to encourage ideas from others in order to improve the organisation and build your team’s confidence
• Have integrity and honesty in all that you do
• Make decisions that are based on doing the right thing, even when this means that they’re unpopular or will lead to more work
• Take responsibility and ownership for your area of work
• Have difficult conversations or deliver difficult messages if that’s what’s required to do the right thing by our pupils
• Be transparent and open
• Be resilient and trustworthy
• Stand firm and stay true to our mission
• Understand how you can have a greater impact as a team than you can as an individual
• Understand how you are part of your immediate team but also a much wider organisational team, in working towards our mission
• Recognise that everyone is important within E-ACT, and show an ability to build strong working relationships at every level
• Recognise and celebrate the success and achievements, no matter how small, of your colleagues
• Be generous with sharing your knowledge to help to develop others
• Understand and be willing to receive suggestions and input on your area of work from others
• Support your colleagues, even when this means staying a little later, or re-prioritising some of your work
• Be aware of other peoples’ needs and show an ability to offer genuine support
• Show an awareness and respect for peoples’ differences, and recognise how different characteristics and personal strengths build dynamic and great teamsWorking Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Driving licence,Health and Safety,Caretaking skills,Minor repair skills....Read more...
In this role, you'll be responsible for delivering efficient operation and control of the IT and/or telecommunications infrastructure that is vital to supporting the information systems needs of our organisation. Working alongside experienced ICT professionals, you'll develop a diverse set of skills to troubleshoot and resolve issues, ensuring our systems and services remain secure, resilient, and aligned with business requirements.
A day in the life can involve:
Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues
Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
Installing and configuring computer systems, performing software upgrades, and maintaining network environments
Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required - Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
Maintaining a safe and secure working environment, adhering to health and safety protocols
Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancements
As an ICT Apprentice, you'll have the opportunity to gain hands-on experience in a wide range of areas, including network management, cloud services, virtualization, and telecommunications. You'll develop a strong understanding of the principles and technologies that underpin modern information and communication systems, as well as the industry regulations and best practices that govern their operation.
We welcome individuals from all backgrounds who possess a keen interest in technology, strong problem-solving abilities, and excellent customer service skills. A proactive, organized approach to work, the ability to communicate technical information effectively, and a commitment to continuous learning are essential.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the Level 3 apprenticeship standard, Information Communications Technician. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 18-month period, starting in July. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members. Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed.
40 hours a week.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Team working....Read more...
FPSG have several exciting permanent opportunities for Server / Systems Support Engineers to become part of a highly regarded Security Cleared 24/7 Support Service team at our Client’s site in Central Scotland. This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working, amongst other things, with Solaris / AIX Servers round the clock, ensuring full availability through providing the highest level of support possible. We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you’re your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience. Strong Team working mentality is crucial, as all members of the Team work together to maintain Service Level Agreements and deliver against customer KPIs. These positions will be based in Central Scotland and the shift pattern can be discussed at application stage to ensure this can balance well for all parties, as the Team provide full coverage on a crucial 24hr per day operation. Applications are open to those who already, or have previously held SC or DV Cleared status, as well as those who meet the criteria to enter into the SC and/or DV Clearance process for the first time. What does the role involve?
Being / becoming SC Cleared or DV Cleared.Delivering unparalleled customer service and being a reliable go-to for the organisation outside of core business hours. Your Team will be covering the emergency support hours, 24 hours per day, 7 days a week.Providing remediation for security vulnerabilities highlighted by the compliance Team, you will also be supporting in DR tests across multiple virtual platforms.
You will organise your day to perform scheduled planned change work outside of core business hours & be involved with the setup, configuration, and support of both Linux & Windows serversThere’s always opportunity to demonstrate your innovative side by sharing your ideas and contributing to the development of new & improved products.There are a plethora of technologies you will love to get involved with, so learning new skills and ways to work with new technology & skilled colleagues is a constant opportunity in the role. Essential Job Functions: • Providing technical support in infrastructure services, responding to issues and assisting in tasks.• Contributing to the implementation of infrastructure projects and assignments.• Monitoring & troubleshooting infrastructure systems, ensuring reliability and performance.• Working with the Team to enhance infrastructure effectiveness & address technical challenges.• Supporting the development of infrastructure documentation, including incident logs and configuration records.• Applying sound technical knowledge to address infrastructure-related challenges.• Following established best practices & standards in infrastructure service delivery.• Utilising technical skills to address infrastructure issues & incidents.
Basic levels of Qualifications:
• Current SC or DV Clearance or commitment to be put through the process to obtain (i.e. Eligible UK on-site, right to work status, with last 5 years in the UK as a minimum)• Minimum level of Bachelor's degree in a relevant field or equivalent combination of education and experience (Any higher levels of education in a relevant area are useful but not essential)• Demonstrate relevant work experience in industry, with time spent performing in a similar role• Proven experience in Infrastructure Technology analysis• Proficiencies in Data analysis and Technical knowledge• A continuous learner that stays abreast with industry knowledge & technology
Next Steps:
If this sounds appealing for your next career step, please send your CV over immediately to arrange for a call with FPSG to discuss your skills, experience & circumstances. We regret to advise that there are no Visa sponsorship opportunities with this role, and remote working is not possible due to the on-site need within the 24/7 obligations. Rewards packages are excellent, and the shift allowance & other earning potential all contributes towards a fantastic opportunity to work with a top, top employer in a welcoming & challenging environment.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
As a Warehouse Operative Apprentice, you'll safely handle goods in and out of our storage facilities, assisting with unloading, inventory management, and product distribution. You will have the opportunity to work in various warehouse and storage environments across the Devonport Dockyard site, assisting both Babcock and Royal Navy customers.
Your responsibilities will include unloading products from lorries, checking their accuracy, and placing them in designated storage locations. You may also be required to operate mechanical handling equipment such as forklifts, pallet trucks, and reach trucks.
Throughout the apprenticeship, you will gain essential skills in stock and warehouse management, computer systems, and risk management. You’ll learn the importance of following processes and procedures and how to safely handle various materials, including engine parts and hazardous materials.
Safety is our top priority, and you will develop a strong commitment to workplace health, safety, and well-being. Additionally, you’ll enhance your customer service skills and learn effective communication.
Training:
You will train to achieve the Level 2 Supply Chain Warehouse Operative apprenticeship standard.
Your training will take place at Devonport Royal Dockyard with a representative from City College Plymouth visiting regularly to observe your work and undertake progress reviews. You may also need to attend the college occasionally for tutorial sessions or to complete Functional Skills in Maths and English if you do not already have GCSEs at grade 4.
After your first year, you’ll move to the End Point Assessment (EPA) phase for your final three months. During this time, you’ll complete a portfolio of evidence showcasing your work and skills.
Training Outcome:
By the end of your apprenticeship, you’ll be ready to take on the role of a Warehouse Operative where you can expect to earn a competitive salary exceeding £30,000.
As you progress, you will have the opportunity to further develop your skills and potentially advance to a Senior Warehouse Operative role.
We work closely with the Chartered Institute of Logistics and Transport (CILT) to provide all members of our Logistics team with the chance to enhance their professional skills as they advance in their careers. With a wide range of training programmes, leadership development opportunities, and career progression paths, your potential is limitless. Employer Description:Babcock is an international defence, aerospace and security company
operating in our focus countries of the UK, Australasia, Canada, France
and South Africa, with exports to additional markets with potential to
become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Problem solving skills,Team working,Initiative....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
