Support both Secretarial Team and IT Administrator
Scanning
Shredding
Getting lunches for meetings
Coding
Sending our letters to patients
Scanning and triaging patient letters/results/investigations accurately onto Emis (IT system used by surgery)
Shredding confidential documents once scanned on
Maintaining full confidentiality
Carry out required online training
Getting lunches for practice meetings and setting up meeting rooms
A working knowledge of Microsoft Office applications
A working knowledge of emails
Need to be computer literate
Sending out letters to patients who are due annual reviews
Printing off blood test requests for patient reviews
Coding based on lists generated by IT Administrator
Training:On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA):
Knowledge Test
Skills Test
Oral Questioning – underpinned by portfolio
Training Outcome:
The administration role may be a gateway to further career opportunities, such as management or senior support roles
Employer Description:NHS General Practice (GP Surgery)Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
Training:Business Administrator Level 3 Apprenticeship Standard:
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment
End point assessment:
No day release to college, all training to be completed within the workplace
Training Outcome:
Varied positions within the GP surgery, reception and admin, computer skills and medical terminology to progress to medical secretary
Employer Description:We offer NHS primary care services in a purpose built multi occupancy GP practice based in the centre of Dudley with approximately 8500 patients. We work in a federation model to ensure duties are carried out for 2 practices within the same location, we have a shared resource of staff including Receptionist, Nurses, HCA, Admin, Secretaries and Management.
Our opening hours are Monday to Friday (Excluding bank holidays) 08.00am to 6.30pmWorking Hours :Varied shift pattern, opening hours Monday - Friday, 8.00am - 6.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistant to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Filing post in medical records
Scan/photocopy documents as requested
Processing Online consultation requests (AMGP)
Monitoring and processing the practice email
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Process patient requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Training:
Level 2 Customer Service Practitioner Apprenticeship standard
Training Outcome:
The candidate has the potential to continue building skills and continue to business administration qualification that would open doors to becoming experienced administrators withing the org including secretarial positions.
The right candidate has the potential to progress to leadership roles such as reception/admin supervisor- operational manager or practice manager.
Employer Description:Pemberton Surgery is a busy general practice with a patient population of 10,100 patients.
We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 1 salaried GP, 2 ANPs, 3 practice nurses, 1 HCA, Practice manager, Operations manager, Administration co-ordinator, Reception supervisor, part time Secretary and 11 admin/receptionist.
We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.Working Hours :Monday to Friday
7.5 hours per day/ 37.5 hours per week – to work between the hours of 8am and 6.30 pm.
Half an hour paid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Effective time management....Read more...
Tasks and responsibilities will be:
Meet & greet our clients and professional contacts at reception
Copy and verify client identification documents
Ensure the reception area looks professional and promotes quality at all times
Offer and make every client and/or professional contact a drink on arrival into reception
Ensure all phone calls are answered professionally and within three rings
Take messages and ensure they are immediately passed on or emailed to the appropriate person
Notify appropriate people when another member of staff is not in the office and ensure an out of office is on their email account and phone calls are diverted to another member of the team
Liaising with external telephone answering support service
Conscious of GDPR regulations and not leaving client information out on the reception desk or discussing client information loudly when on the phone/in person
Manage room bookings and car parking
Taxi and travel bookings when required
Coordinate and publish daily sign in communication sheets
Any other ad hoc duties that may arise within the business support department
Supporting other teams when required
Building maintenance point of contact
First response to troubleshooting and day-to-day problem solving for SOS (Case Management system) and IT issues in conjunction with Operations Director and/or IT support provider
First response to troubleshooting and day-to-day problem solving for facilities (phones, photocopiers etc.) in conjunction with Operations Director
Reception duties:
Assist in ensuring Health and Safety procedures are maintained throughout the office
Providing admin support for internal teams if cover is required
Open reception and meeting rooms before reception cover first thing in the morning
Person Specification, essential requirements:
Presentable at all times with a polite and warm manner
Calm, discreet and professional
Ability to adapt to different clients and being sensitive to their situations
Fantastic telephone manner
Comfortable with telephone systems and other IT systems
Fantastic time management and keeping to deadlines
Attention to detail
Willingness to work as part of a team
Highly organised with strong administrative skills
Strong interpersonal and rapport building skills
Good IT skills and an aptitude to learn new technologies
A positive, helpful and client focused attitude
Training:Business Administrator Level 3.
Apprenticeship teaching will be a mix of in person lessons and remote learning for six hours per week.Training Outcome:Subject to discussion with individual. Previous reception staff have gone on to develop their expertise and presence in the role; others have broadened out into other aspects of the Central operations function, administration and secretarial and some into legal roles.Employer Description:Mogers Drewett is a leading Southwest legal and financial planning firm that takes pride in building long term client relationships. From our offices in Bath, Frome, Sherborne and Wells our people offer comprehensive expert advice across a range of legal and financial services for individuals and businesses.Working Hours :Monday to Friday 9am - 5.30pm with one hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Pinsent Masons Vario provides a range of professional services to our clients. These include managed legal services, flexible legal provision, legal project management, legal technology consultancy and company secretarial.
We have developed the Paralegal Centre of Excellence, which brings together a range of paralegal skills and capabilities and provides a variety of services to both our lawyers and our clients.
A paralegal is a highly valued member of a legal team that has extensive knowledge of the law and legal matters, but is not a qualified lawyer. Paralegals undertake a wide variety of administrative and legal work. The work our paralegals do is a key part of how we deliver legal services and they can choose to specialise in a specific area of the law.
Throughout your apprenticeship you will be based in one or two teams (this may include Construction & Projects, Property, Finance & Banking, Disputes, Intellectual Property, Cyber Data & Privacy, Employment, Corporate), enabling you to develop a good understanding of the specific areas of law. You may also have an opportunity to assist other teams depending on business needs.
The type of tasks an Apprentice Paralegal can expect to assist with on a day-to-day basis can vary but may include:
Helping to manage the documentation required in legal matters, including creating bundles of documents that will be used in court.
Helping to create and maintain template documents (precedents) that will be used in legal transactions.
Taking minutes and writing up notes for meetings or legal proceedings.
Conducting legal research and writing up advice notes.
Drafting legal documents such as settlement agreements, contracts, and legal pleadings.
Other ad-hoc duties and tasks as dictated by the business and client needs.
As you progress in your role, you will be introduced to more advanced tasks to help you build a portfolio and work towards the paralegal qualification.
You will be supervised by an experienced MLS (managed legal services) delivery manager and supported by your team, your buddy, and a dedicated early talent team. You will receive full training which will combine on-the-job learning and formal structured sessions to ensure you are fully equipped to succeed in the role.
Some travel within the UK and Ireland might be required during your apprenticeship. We will reimburse any travel-related business expenses in line with our policy to enable you to meet the business needs and access relevant training opportunities.Training:Apprentice paralegals have a dedicated weekly study day during which they study legal foundation subjects and skills modules delivered by the University of Law as well as prepare for a range of assessments. Paralegal apprentices spend the remaining four days per week working with colleagues in the office.
Throughout your studies you will complete regular tasks and receive feedback from your subject tutor, as well as meet with the Skills Coach to support your progress.Training Outcome:Upon successful completion of your paralegal apprenticeship, you could have the opportunity to apply for paralegal roles at Pinsent Masons and explore a range of future progression opportunities available within our Paralegal Centre of Excellence. Alternatively, depending on role availability and individual preference, you could also apply for our solicitor apprenticeship programme.Employer Description:Pinsent Masons is a global 100 law firm, with over 3,800 employees operating from 27 offices across Europe, Asia Pacific, Africa and the Middle East. We have a long-standing reputation for delivering high-quality legal advice rooted in a deep understanding of the sectors and geographies in which our clients operate.
Our expertise is recognised globally. In recent years we have achieved more tier 1 rankings in The Legal 500 UK guide than any other firm, and been counted among the most innovative law firms in Europe and Asia Pacific by the Financial Times.
The firm has significant international credentials in the global energy, infrastructure, financial services, real estate and technology, science and industry sectors.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow.
We’re proud to have been placed amongst RateMyApprenticeship Best 100 Employers 2024-2025.Working Hours :Monday to Friday between 9.30am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Interest in business,Personal responsibility....Read more...
Pinsent Masons Vario provides a range of professional services to our clients. These include managed legal services, flexible legal provision, legal project management, legal technology consultancy and company secretarial.
We have developed the Paralegal Centre of Excellence, which brings together a range of paralegal skills and capabilities and provides a variety of services to both our lawyers and our clients.
A paralegal is a highly valued member of a legal team that has extensive knowledge of the law and legal matters, but is not a qualified lawyer. Paralegals undertake a wide variety of administrative and legal work. The work our paralegals do is a key part of how we deliver legal services and they can choose to specialise in a specific area of the law.
Throughout your apprenticeship you will be based in one or two teams (this may include Construction & Projects, Property, Finance & Banking, Disputes, Intellectual Property, Cyber Data & Privacy, Employment, Corporate), enabling you to develop a good understanding of the specific areas of law. You may also have an opportunity to assist other teams depending on business needs.
The type of tasks an Apprentice Paralegal can expect to assist with on a day-to-day basis can vary but may include:
Helping to manage the documentation required in legal matters, including creating bundles of documents that will be used in court
Helping to create and maintain template documents (precedents) that will be used in legal transactions
Taking minutes and writing up notes for meetings or legal proceedings
Conducting legal research and writing up advice notes
Drafting legal documents such as settlement agreements, contracts, and legal pleadings
Other ad-hoc duties and tasks as dictated by the business and client needs
As you progress in your role, you will be introduced to more advanced tasks to help you build a portfolio and work towards the paralegal qualification.
You will be supervised by an experienced MLS (managed legal services) delivery manager and supported by your team, your buddy, and a dedicated early talent team.
You will receive full training which will combine on-the-job learning and formal structured sessions to ensure you are fully equipped to succeed in the role.
Some travel within the UK and Ireland might be required during your apprenticeship. We will reimburse any travel-related business expenses in line with our policy to enable you to meet the business needs and access relevant training opportunities.Training:
Apprentice paralegals have a dedicated weekly study day during which they study legal foundation subjects and skills modules delivered by the University of Law as well as prepare for a range of assessments
Paralegal apprentices spend the remaining four days per week working with colleagues in the office
Throughout your studies you will complete regular tasks and receive feedback from your subject tutor, as well as meet with the Skills Coach to support your progress
Training Outcome:
Upon successful completion of your paralegal apprenticeship, you could have the opportunity to apply for paralegal roles at Pinsent Masons and explore a range of future progression opportunities available within our Paralegal Centre of Excellence
Alternatively, depending on role availability and individual preference, you could also apply for our solicitor apprenticeship programme
Employer Description:Pinsent Masons is a global 100 law firm, with over 3,800 employees operating from 27 offices across Europe, Asia Pacific, Africa and the Middle East. We have a long-standing reputation for delivering high-quality legal advice rooted in a deep understanding of the sectors and geographies in which our clients operate.
Our expertise is recognised globally. In recent years we have achieved more tier 1 rankings in The Legal 500 UK guide than any other firm, and been counted among the most innovative law firms in Europe and Asia Pacific by the Financial Times.
The firm has significant international credentials in the global energy, infrastructure, financial services, real estate and technology, science and industry sectors.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow.
We’re proud to have been placed amongst RateMyApprenticeship Best 100 Employers 2024-2025.Working Hours :Monday - Friday, 9.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Interest in business,Personal responsibility....Read more...
