To provide full and comprehensive Automated Systems administration support for Engineers, Dispatchers, and Customers for all service activities of the UK to ensure the highest level of customer service is delivered, and all KPIs are achieved
To ensure correct and swift processing of all work recorded in SAP and ensure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed
To allocate existing engineering resources in order to meet customer expectations in a timely and cost effective manner
Training:Achieve a level 3 Customer Service Specialist apprenticeship qualification, which will incorporate providing a full and comprehensive administration support for Engineers, Dispatchers and Service Management, for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.Training Outcome:
You will be offered a permanent role within JHUK, and subject to completion of all apprenticeship milestones, and performance
Employer Description:We are a market leader for intralogistic solutions for small to large customers.
Our UK Head Office is located in Milton Keynes. This lies at the hub of an additional six strategically sited Customer Service Centres in Scotland (Motherwell), the North West (Warrington) and the South West (Bristol) . Jungheinrich UK now offers the most comprehensive range of materials handling solutions and services available from a single source.Working Hours :Monday - Friday, 8.00am- 4.00pm or 9.00am - 5.00pm to be agreed with your line manager. No evenings or weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Adaptability,Integrity....Read more...
First point of contact for technical queries regarding tool selection and their usage via phone, email or online chat
Prepare quotes for non-catalogue materials including pricing, product selection & availability checks, must have knowledge of UK suppliers for PPE, cutting tools, hand tools and other consumable product suppliers
Support complex customer projects, e.g. large tenders, quotations and catalogue changes etc.
Liaising with product & purchasing teams in Hoffmann head office to obtain pricing & delivery times for non-catalogue products and local suppliers in the UK
Be informed of the latest product news through the relationship with the PM
Work in close cooperation with the different departments
Market knowledge in given specialism and knowledge of specification of product for PPE, cutting tools, hand tools, abrasives and other catalogue products
Technical diagnosis of quality incidents of the product groups under its competence
Liaising with UK suppliers to obtain quotes & progress outstanding orders
Assist customers with technical queries and product selection from Hoffmann catalogue
Convert competitors/suppliers’ product item numbers to Hoffmann catalogue item numbers
Consolidate supplier lists and product portfolios to streamline processes and efficiency
Provide technical support/advice to Inside & Field sales teams when necessary
Accompany ASMs on customer visits as required
Log & update information on CRM system
Support with the analysis from SAP and other systems
Continuously improve service performance of Hoffmann Group through the permanent exchange of information and knowledge
Stay up to date with new product introductions to Hoffmann catalogue range to provide professional technical guidance & advice to customers & sales teams
Other duties as assigned
Training:
Customer Service Assistant Level 2 Apprenticeship Standard qualification
End-Point Assessment (EPA)
In-house training
Training Outcome:
A possible permanent position within the organisation for the right candidate
Potential to progress onto a dispensing course
Employer Description:We make things extremely easy with our industrial tooling and equipment. We provide reliable quality tools and pioneering innovations by GARANT, HOLEX and other leading brands. As such, you obtain everything from one supplier. When it comes to selecting the right tools, we make it incredibly easy to find the perfect product straight away – meaning you can find everything falling within 10 metres of industrial workstations.Working Hours :Working week Monday - Thursday, 8.00am - 5.00pm, Friday, 8.00am - 3.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
