Responsibilities include:
Maintaining accurate records, processing orders, and assisting in the coordination of sales activities
CSR’s utilise ERP software to process orders, track and analyse sales data, provide customer support, record keeping and generate quotations
Attention to detail, organisational skills, and the ability to work collaboratively with sales representatives are key attributes in this role
The goal is to enhance overall efficiency, facilitate effective customer communication, and contribute to the success of the sales team whilst delivering an outstanding customer journey and experience.
Order Processing:
Efficiently process sales orders, ensuring accuracy within a timely manner
Coordinate with various departments to fulfil orders and address any discrepancies
2 Back Order Processing:
Regularly review and process new back orders
Manage date changes for back orders in both customer orders and the ERP System
Communicate and provide guidance to customers regarding revised dates
Execute necessary actions to force back orders and ensure alignment with the original order.
Ensure accuracy by matching forced pick notes with customer notes
Address and respond to progress and chase reports promptly
Customer Support:
Provide excellent customer service by responding to enquiries, resolving issues, and addressing customer concerns in a timely manner
Collaborate with the sales team to ensure customer satisfaction and retention
Documentation and Record Keeping:
Maintain accurate and up-to-date records of customer interactions, transactions, and sales activities
Communication and Coordination:
Act as a liaison between the Customer Service Team and other internal departments to facilitate information flow
Communicate order status and updates to customers and internal stakeholders
Quotation Support:
Prepare and issue sales quotations to customers
Collaborate with the sales & commercial team to ensure quotes align with customer needs and company policies
Customer Service Team Assistance:
Support the Customer Service Team with administrative tasks, including the following:
Managing customer portals up to the point of despatch
Schedule and record outgoing stock deliveries to our major clients efficiently
Attend to incoming calls and provide professional telephone support
Create and prepare export documentation
Initiate and manage the process of raising collections & insurance claims.
Verify the accuracy of all printed pick notes against the system
Ensure that pick notes are correctly forwarded to the transport department.
Regularly manage and respond to emails in the sales inbox
Print and supplement new orders with any additional information
Process and fulfil proof of delivery (POD) requests efficiently
Maintain organised filing and archiving systems
Other ‘Ad-Hoc’ duties as and when required for the business
Data Entry and Analysis:
Enter and maintain accurate data in our ERP system
Assist in analysing sales data to identify trends and opportunities for improvement
Training:
Training will be completed with City of Wolverhampton College
Training Outcome:
There may be the opportunity of a full-time position upon successful completion of the apprenticeship
Employer Description:Barton Storage Systems, your trusted trade-only supplier with over 60 years of excellence serving the UK and international markets. Through our UK distributor network, we deliver premium-quality storage equipment, innovative handling systems, and reliable access solutions that meet evolving industry demands.Working Hours :Monday - Thursday, 9:00am - 5.00pm and Friday, 9:00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force and all external sources
Repair of all tools, electric cordless and petrol in a timely and accurate manner.
Ability to diagnose tool problem with minimal assistance.
Ability to repair to company KPI targets.
Be able to provide written Technical Reports as and when required.
Knowledge of Makita’s warranty policy and tool safety procedures.
Advise customers of repair, quote and maintain contact with customer to prevent backlogs and maintain good customer care.
Trained in all aspects of Test Equipment.
To assist in performing other assignments as required by the nature of the job and by Management.
To be available to work reasonable amount of overtime as required by the nature of business if reasonable notice is given.
Adhere to Health and Safety rules and responsibilities document.
Be aware and observe all safety precautions and fire procedures.
Maintain work area in a clean, safe, and orderly condition.
Training:Apprentices will be required to attend college at least x1 day per week at Uxbridge Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Possible full time permanent role at the end of the apprenticeship programme.Employer Description:Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high-quality power tools and solutions for the highest demands in construction, industry, horticulture and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.Working Hours :Monday - Friday, 8.00am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Non judgemental,Initiative....Read more...
We are looking for a motivated and detail-oriented Finance Apprentice to join our Finance Team. This is an excellent opportunity for someone looking to develop a career in finance while gaining valuable workplace experience and completing a recognised apprenticeship qualification.
Working alongside experienced finance professionals, you will support a range of financial processes across accounts payable, accounts receivable, reconciliations, and financial administration. You will also work closely with colleagues across the College, providing excellent customer service and ensuring financial procedures are followed accurately.
Key Responsibilities:
Match supplier invoices to approved purchase orders and support staff with purchase order queries
Monitor supplier statements and resolve discrepancies in accordance with payment terms
Assist with setting up new suppliers and ensuring compliance with relevant HMRC guidance
Support payment processing, petty cash administration, and monthly reconciliations
Help raise sales invoices and assist with debt collection and income-related queries
Reconcile daily commercial income and prepare finance journals.Support month-end, year-end, and audit activities
Provide assistance to budget holders and respond to finance-related enquiries
Carry out general administrative duties including filing and post handling
Work collaboratively across the Finance Team and wider College departments
This is a fantastic opportunity to build a successful career in finance while gaining practical experience within a supportive and professional environment.Training Outcome:
Potential for roles across the group
Employer Description:The formation of UCS College Group marks a pivotal moment for Somerset. We are creating a stronger, united force for education, driven by one vision; to transform the lives and communities through learning and partnerships.
As one of the largest college groups in England, UCS College Group is ideally placed to influence and shape educational and economic policies benefitting Somerset; playing a pivotal role in driving initiatives that deliver inward investment, enhance local infrastructures and ensure educational advancements translate into broad-scale economic benefits.
Each College will remain embedded in its local community, with its own Principal and Local College Board, ensuring that decisions and delivery remain locally informed and responsive whilst leveraging the group’s resources and initiatives.Working Hours :Monday - Thursday, 08:30 - 17:00,
Friday, 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. We are looking for a Credit Analyst to support the Tremco Roofing & Building Maintenance division. This is intended to be a hybrid position, in which the individual would work both remotely as well as onsite at our Beachwood, OH location.
GENERAL PURPOSE OF THE JOB: Provide a superior level of credit and collection expertise within clear and concise guidelines. Responsible for the collection of A/R and credit review of orders. Must display a high degree of tact, professionalism and cooperation with customers, management, sales force and internal personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establish credit lines for new and existing accounts Credit release all orders within company policy Collection of all receivables for a specific geographic area Develop payment plans for all past due accounts Assist regional managers in controlling receivables to meet the standards of the division Assess problem accounts and make recommendations Analysis and interpretation of financial statements Prepare monthly receivable commentaries and various reports Maintain knowledge of all bonding and lien laws in assigned states Identify discrepancies in a timely manner
EDUCATION:
Associates degree, BS/BA degree preferred
EXPERIENCE:
Credit and/or customer service background with 1-2 years of credit experience
SKILLS AND ABILITIES:
Must understand state laws, tax laws, timing requirements and types of financial securities Knowledge or understanding of financial statements, perform ratio analysis of customers' financial statements Knowledge of credit/accounting principles, practices, procedures on automated systems Knowledge of SAP and GETPAID a plus
OTHER QUALIFICATIONS:
Must have the ability to assess problem accounts and make recommendations Ability to determine eligibility for materials release to an account who is not financially able to handle the purchase Must exercise good sound business decisions that would not result in a monetary loss to Tremco CPG Inc High degree of flexibility requiring excellent customer service skill and orientation Excellent communication skills with the ability to read, write and communicate fluently in English The salary range for applicants in this position generally ranges between $55,000 and $63,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
