Act as the first point of contact for the business, responding to telephone calls, emails, and online enquiries in a professional and friendly manner.
Process customer orders accurately across multiple sales platforms, including the company website, Amazon, and eBay, ensuring high levels of customer satisfaction.
Liaise with suppliers to confirm product availability and delivery times, sharing updates clearly with customers and internal teams.
Raise and manage delivery and tracking enquiries with courier services such as Royal Mail, Parcel Force, and DPD, keeping customers informed throughout.
Welcome visitors to the premises, creating a positive first impression and handling walk-in customer sales professionally.
Manage customer returns, processing both resaleable and faulty items in line with company procedures.
Support general office and administrative tasks, including data entry and maintaining a tidy, organised reception area.
Provide flexible support to the wider team by assisting with additional tasks as required, contributing to the smooth running of the business.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:There is the potential for full-time employment at the end of the apprenticeship, offering the opportunity to continue developing your career with the company.Employer Description:Unvented Components Europe Limited is the UK’s leading online specialist in plumbing and heating spares, with particular expertise in unvented hot water cylinder systems. The company supplies discounted spare parts and expert, friendly advice across all major manufacturers. With warehouses holding thousands of parts, most orders are available for next working day delivery when placed before 4:00 pm.Working Hours :Monday to Friday, 8:00am - 5:00pm, with a 30-minute lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Confidence....Read more...
Sales Account Manager - UKDepartment: Sales - UK Location: Remote Reports to: Head of Global SalesWe’re looking for the right person to join the AIM Smarter Ltd. sales team!This role is all about building strong relationships, delivering results, and being part of a supportive, collaborative team. If you have experience in the promotional products industry—or come from a sales background and are eager to learn—we would love to hear from you!About UsAIM Smarter Ltd. is one of the largest and fastest-growing promotional product distributor networks, supporting over 2,500 member and affiliate companies across the UK, U.S., and Canada. Since launching in 2006, AIM has expanded significantly, bringing together a community of experienced and qualified distributors and achieving combined sales of over $2 billion and climbing.With a focus on innovation, collaboration, and community, AIM offers industry-leading technology tools, business services, and exclusive member benefits. These include advanced order management systems, a robust product sourcing platform, branded company stores, marketing support, creative services, and preferred supplier partnerships.AIM continues to grow as a leading force in the promotional products industry, helping members work smarter and thrive in a competitive marketplace.Overview The Sales Account Manager plays a key role in driving growth by identifying and engaging prospective AIM members and suppliers through prospecting, cold calling, and follow-up outreach to convert leads into active members and suppliers.This role also involves developing a deep understanding of AIM’s proprietary order management platform, Tech Suite, and confidently demonstrating its features, as well as navigating and explaining AIM’s website and suite of member and supplier services.In addition to new business development, the Sales Account Manager will maintain and strengthen relationships with existing members and suppliers—gaining insight into their evolving needs, addressing concerns proactively, and supporting long-term member retention.Responsibilities
Prospect and qualify potential leads to generate new business opportunities.Conduct outbound cold calls and emails to engage prospects and schedule meetings.Build and nurture strong relationships with existing members and suppliers to better understand their evolving needs, proactively address concerns, and help prevent member and supplier attrition.Utilise virtual meeting platforms (Zoom, Teams, Google Meet) to conduct presentations and product and services demonstrations.Prepare and deliver persuasive sales presentations via phone, email, virtual meetings, and in-person.Negotiate and close sales to achieve monthly, quarterly, and annual revenue targets.Provide an exceptional customer experience to ensure satisfaction and retention.Stay up to date on industry trends, competitor activities, and market developments to identify growth opportunities.Maintain accurate records of sales activities and customer interactions using CRM software.Supporting catalogue sales with our Supplier partners.Demonstrate and sell technology solutions, including but not limited to:
AIM Tech Suite order management platformWebsitesPromo ServeTechnologo
Work closely with the Customer Success Team to provide more detailed technology presentations when needed.Provide regular updates on pipeline trends, offering corrective actions, solutions, and reporting.Represent AIM at industry events and trade shows as needed.
Qualifications & Experience
Experience in the promotional products or printing industry is a plus.Proven track record of success in inside sales or account management.Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.Excellent organisational and time management skills, with the ability to prioritise tasks effectively.Proficiency in virtual meeting platforms, CRM software (HubSpot a plus), and Microsoft Office Suite.Self-motivated and results-oriented, with a passion for driving sales growth.Ability to work independently and collaboratively in a fast-paced, team environment.Strong problem-solving skills and attention to detail.Naturally curious about technology and enjoys exploring technical applications.Ability to translate technical concepts into user-friendly language when presenting.Confident in presenting to both small and large groups, in person or virtually.
Applicants must be 18 years of age or older and legally eligible to work in the UK.Benefits
Pension SchemeEye care schemeHealth care schemeBuy and Sell annual leave
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The role of the Apprentice Trainee Assistant Site Manager reports to the Site Manager and Construction Manager and assists with the responsibility for managing all aspects of a construction development site, ensuring the provision of safe, efficient and cost-effective works at all times, while maintaining the highest quality of work and customer service is delivered within the given timescales.
You’ll learn to:
Ensure all Health & Safety, Environmental and Waste Management Policies are adhered to
Deliver all aspects of production requirements in strict accordance with relevant technical and planning documentation provided and any subsequent instructions that may be necessary from time to time
To conform fully to building regulations and warranty providers’ requirements (NHBC, LABC Services)
Ensure that practical completions are formulated with sales requirements to ensure mutual compatibility
Maintain site security and good practice
Build in accordance with relevant standards, Codes of Practice, Building Regulations and warranty requirements in force at the time
Fully cooperate with the Company’s Customer Care Policy
Oversee all site administration, ensuring it is carried out in accordance with divisional Head Office requirements
Training:Level 4 Construction Site Supervisor Apprenticeship Standard:
Training:
The apprenticeship will be delivered virtually by NHBC one day per week, alongside hands-on training at your allocated division
Training Outcome:Upon completion of the programme, subject to business need and performance, you may have the opportunity to continue your future with Bellway, where Construction Management career paths may include:
Assistant Site Manager
Site Manager
Construction Manager
Construction Director
Employer Description:Bellway is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 23 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand.
Bellway began as a small family business in 1946 - with a passion for building exceptional quality homes in carefully selected locations, inspired by the needs of real families.
To this day, we maintain these same core values, combining our decades of expertise with the level of personalised care that Bellway is known for.Working Hours :Shifts to be confirmed.Skills: Attention to detail,Team working,Initiative,Non judgemental....Read more...
Key responsibilities include:
Answering company inbound calls, forwarding to appropriate departments
Handle internal and external customer queries on product availability, pricing, queries on deliveries and customer orders via phone or email
Order processing – orders, refunds or exchanges
Booking shipments to ensure timely delivery
Stock level reporting, including stock checks and stock ordering and reconciliation
CRM - Ensure that all customer information is logged correctly and updated when necessary
Preparing equipment for events
Assisting with social media posting
Training:
As part of this role, you will undertake a level 3 apprenticeship in Business Administration
Your training will be completed online with a dedicated tutor who will support you in your studies
You will be given one day a week to work on your apprenticeship training
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Continued Professional Development training, organisational structure
Legislation and Regulations
Business Administration communication skills
Stakeholder Engagement - both internal and external
Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
Record and document production - document layout, GDPR, Proof reading techniques
Decision Making - cost benefit analysis, break even analysis,
5 Why’s, Root Cause Analysis
Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
Social Media in Business and personal
Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques
Change management
PESTLE analysis
Finance - Budget Management, invoice processes
Interpersonal skills - professionalism, coaching methods, organisational culture
Presenting Like a Pro - workshop on how to deliver high quality presentations
Training Outcome:
A Level 3 Business Administrator Apprenticeship provides a strong foundation for career progression into senior administrative, supervisory, or functional business roles
Employer Description:JUNE Medical, an award winning medical device company trusted by leading surgeons.Privately owned, JUNE Medical manages early stage innovation, R&D, manufacturing & commercialisation all over the world.
A global reach with offices in the UK, USA and Sweden.JUNE Medical USA Inc is headquartered in Delaware.JUNE Medical Ltd UK is proud to be serving both the public National Health Service (NHS) as well as private healthcare providers like Circle Health Group, Nuffield Health, Ramsay Healthcare among others.JUNE Medical Sverige AB Direct sales to Swedish healthcare, as well as a formal EU REP responsibility to the EU, our Swedish operations are serving all of Europe.Mosaic Surgical LTD is our manufacturing arm, also providing UK Authorised Rep services for other manufacturers wanting to sell their medical devices in the UK.Through valued local partners JUNE now sell a range of products to over 40 countries.Working Hours :Monday - Friday, full time office based (no hybrid working) Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative....Read more...
