Head of UK Service Manager
Location: Hybrid travelling around the UK (must be able to commute to the office occasionally in Poole, Dorset)
Salary: £64,000 per annum + bonus with OTE
Hours: 40 hours per week, Monday Friday
Benefits: company car, bonus and much more
Were looking for an experienced dynamic and proactive Service Manager. This is a client-facing role, ideal for a natural people person who thrives on building strong relationships and delivering exceptional service. You will be the first point of contact onsite for any client issues, so a calm, solutions-focused approach is essential.
The Service Manager will be responsible for managing a large team of field engineers, ensuring efficient coordination, high performance, and quick response to service demands. If you're someone who enjoys taking ownership, leading from the front, and making a real impact every day, we want to hear from you!
Duties:
- Conduct regular performance reviews, hold teams accountable, and address underperformance swiftly
- Foster a high-performance, collaborative culture with strong development plans, technical training, and field audits
- Manage daily operations including engineers, scheduling team, call-outs, job completion, and escalations
- Lead, coach, and develop a scalable service team focused on key KPIs: first-time fix, SLA compliance, customer satisfaction, and revenue
- Monitor KPIs and intervene proactively to avoid service breaches and maximise engineer productivity
- Oversee van stock, tooling, and inventory to minimise downtime and maximise first-time fix success
- Implement quality assurance checks such as job audits and service reporting reviews
- Continuously improve scheduling processes to boost utilisation and reduce non-chargeable hours
- Support contract growth and retention through excellent service delivery and customer engagement
- Collaborate with Sales and Customer Service to identify new opportunities and ensure smooth onboarding
- Use service data to recommend upgrades or replacements and build customer value
- Lead resolution of service-related escalations, ensuring timely communication and closure
- Contribute to future service expansion by identifying and closing technical and operational gaps
- Prepare the team for organic growth while maintaining efficiency and service standards
- Ensure compliance with health and safety protocols and internal service procedures
- Manage departmental budget targets, including labour costs, asset use, and profitability
Skills:
- Must be able to build rapports
- 5+ years of experience as a Service Manager is essential
- Strong leadership and coaching skills
- Strong organisational, analytical and problem-solving abilities
- Must hold a full UK driving license and able to travel around the UK
For more information, or to find out more about this company and the benefits they offer, please send contact Shannon on 07441919648 or send an updated CV to shannon@holtrecruitmentgroup.com
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Submission of design information to statutory authorities (Councils etc.)
Arranging signing/sealing of agreement documentation (e.g. S104, S38, S278, SAB) with in-house personnel and external authorities
Assist with the cost assessments on the technical viability of new sites
Submission and liaison with NHBC/LABC to provide design information, monitor engineering conditions and confirm site visits
Communicate with consultants undertaking site investigations, topographical survey and other assessment reports on land acquired to ensure efficient progression of works
Assist in the production of layouts and technical report for Land Appraisals; and required working drawings and answer technical queries that may arise
Assist in the production of layouts and technical report for Land Appraisals; and required working drawings and answer technical queries that may arise
Issue engineering information to Commercial, Construction and Sales departments
Assist in the production of services drawings and engineering drawings (external works, as-built surveys etc.)
Work alongside the development engineers/assistant development engineers to liaise with Highway and Sewer Inspectors along with Statutory Authority officials to secure the adoption of all site infrastructure
Training:
One day a week at Warrington & Vale Royal College (Warrington site)
Training Outcome:
Progression to Assistant Development Engineer and beyond based upon monitored continued development, excellence and desire to do so
Employer Description:Castle Green is a forward-thinking homebuilder with a 35-year heritage. The name Castle Green encapsulates the core values behind our team and our homes. ‘Castle’ conveys the heritage that we have built up over the past three and a half decades; while ‘Green’ underpins our aspiration to deliver homes in line with the Government’s Green Revolution pledge. Castle Green Homes is committed to delivering high-quality homes and exceptional customer service, as evidenced by their HBF 5-Star rating. Our pioneering digital-first approach has set us apart within the industry, making it easier than ever to search for and purchase your dream home. We believe the homebuying journey should be happy, not stressful. That’s why we have developed innovative digital tools and technologies that allow our customers to customise their dream home, track construction progress, and complete the buying process digitally from the comfort of their own home.Working Hours :Monday- Thursday 8:30- 5pm
Friday- 8:30- 4pm
30 minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Aspirational,Motivated....Read more...
Are you a confident, hands-on leader with a passion for agriculture and machinery? Want to work in a cutting-edge £4 million facility while being part of a business where your name, and your work, really matters? Sands Agricultural Machinery Ltd (SAM Sprayers) is an industry-respected, family-run manufacturer of crop sprayers based in beautiful rural North Norfolk. With over 50 years of heritage, we're a household name in the sector, trusted for quality, service, and innovation. As we grow into our brand-new headquarters, we're looking for a skilled, motivated Service Manager to join the leadership team and shape the next phase of our journey.This isn't a corporate desk job. It's a high-impact, people-first position where your organisational skills, engineering knowledge, and ability to lead from the front will be key to success. You'll work across workshop and field service teams, support dealers across the UK and Europe, and ensure our customers continue to receive the exceptional aftercare we're known for.You'll also need the confidence and emotional intelligence to work closely with the personalities that define a small family-run business, where every decision matters and relationships are everything.You'll thrive here if you:
Have proven experience in a Service Manager or Supervisor role within a similar environment, managing both on site staff and field service technicians.Have strong knowledge of agricultural and/or horticultural machinery (preferred).Understand the nuances of the agricultural worldAre used to working in or with small, family-run firmsKnow how to lead, motivate and organise field and workshop teamsCan balance long-term planning with fast-paced, responsive problem solvingAre flexible with regards to seasonal working, with longer hours over the summer months
Be Part of a Business Where Your Leadership Makes a DifferenceThis is your chance to be part of a company that blends tradition with modernity-engineering excellence with hands-on, personal service. You'll have access to state-of-the-art facilities, a supportive leadership team, and a business culture built on loyalty, integrity and teamwork.What You'll Be Doing:
Manage and motivate the Service Team across Catfield HQ and Holbeach DepotBe the key point of contact for customers, engineers, and dealersPlan and coordinate engineer schedules, parts, and service activityOversee workshop jobs (including warranty work and machine upgrades)Ensure a responsive, logged and professional approach to technical supportUse Syteline ERP to plan, quote and monitor service jobsSupport training, development and performance in the off-seasonCollaborate with Sales, Design and Operations to drive business improvements
Join a Team That's Part of the Future of British AgricultureIf you're ready to lead, solve problems, and grow with a business that values people as much as performance, we want to hear from you. Apply now to be part of a business that wants and supports leadership and drive. ....Read more...
CNC Quotations Coordinator Location: Ely, Cambridgeshire Salary: Circa £37,000 per annum (negotiable, dependant on experience) Benefits:Company PensionOnsite ParkingFree tea/coffeeExcellent working conditionsState of the art equipmentApproachable and friendly managementStructured working environmentRegular overtime available Job Profile Due to this growth, expansion, and re-investment into the most modern, state of the art CNC Machine Tools and equipment, there is now a requirement for an experienced CNC Quotations Coordinator. Are you highly organised, detail-oriented, and confident working in a fast-paced environment? This growing company is looking for a Quotations Coordinator to join their team and play a key role in delivering accurate, timely, and customer-focused quotations. In this role, you'll be responsible for coordinating with internal teams and external suppliers to gather information, understand client requirements, and prepare formal quotations. Your strong communication skills and problem-solving mindset will ensure every quote meets client expectations while supporting operational efficiency. If you’re proactive, driven by detail, and eager to contribute to a growing team, we’d love to hear from you. Preferred Experience:Background in an engineering or manufacturing environment.Experience in sourcing, procurement, or quotation preparation.Familiarity with MRP systems would be an advantage (training provided)Ability to review technical drawings and specifications (training can be provided).Knowledge of CNC machining or programming, particularly 5-axis mills and multi-axis lathes.Basic understanding of CAD/CAM systems.Awareness of material types, grades, and their machinability.Understanding of material treatments and finishing processes. Key Skills & Competencies:Proficiency in Microsoft Office, particularly Word and Excel.Strong written and verbal communication skills with a professional telephone manner.The ability to interpret technical drawings (training will be provided).Confidence in building and maintaining relationships with suppliers and customers.Excellent organisational skills, with a keen eye for detail and accuracy. Key Responsibilities:Prepare accurate and timely quotations in line with customer requirements, using an MRP system (training provided).Collaborate with internal departments and liaise with suppliers to gather technical details, pricing, and lead times.Ensure all client specifications are clearly understood and accurately reflected in formal quotations.Source competitive pricing for materials and services by communicating effectively with suppliers.Maintain strong communication with customers to provide updates, gather feedback, and ensure satisfaction.Work closely with buyers to align quotations with customer needs and internal capabilities.Contribute to continuous improvement by identifying opportunities to streamline the quotation process.Assist in identifying and following up on potential business opportunities.Create process plans and estimate machining times to support comprehensive quotations, including materials, finishes, and hardware (full training provided). Hours & Compensation:Hours: 40hrs per week - Monday to Thursday, 08:00 to 16:30 & Friday, 07:00 to 15:00Salary: Circa £37,000 per annum (negotiable, dependant on experience)Benefits: Currently enhancing the benefits package, so there are additional perks on the horizon! How to Apply If you’re an experience Sales Engineer / Quotations Coordinator with a background in a Precision Machining environment, and ready for your next role, we’d love to hear from you!Bolt-On Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
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Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
