Account co-ordination of all nominated customer accounts, including administrative duties
Initiating and improving the company’s relationship with customers in a proactive manner, offering the best service
Ensuring high quality performance in regard to customer needs, working to ensure on-time delivery
Acting as co-ordinator and messenger between customers and the company
Ensuring full knowledge and up to date records of account co-ordination in regard to commercial issues, order progressing and customer performance metrics
Providing Managers and relevant colleagues with all necessary customer information including any developments in the customer business, organisation and personnel
Co-ordinating timely and effective responses to key issues; liaising with Manufacturing, Technical, Planning and other departments as necessary
Regularly liaising with customers in a controlled manner; informing them of order progression, as well as obtaining knowledge on future demand/forecasts
Advising customers and Management of any adverse performance or delivery issues, making sure that customer priorities are passed on and followed up
Building trusting and professional relationships with customers, by written and spoken word, including face-to-face contact where necessary
Vetting and accepting customer orders in accordance with sales agreements, technical specifications and agreed product mix, including order entry and order confirmation
Pricing of orders according to contractual terms and customer instructions, including logging of LME instructions, prices, volumes and delivery periods, and matching LME positions to invoiced sales
Ensuring correct and efficient settlement of consignment stock releases and credit notes, including customer quality claims
Raising and following up on any commission payments to relevant customer accounts agents
Ensuring stocks and debtors targets are adhered to and reported on, including consignment stock and blanket stock
Working with the Shipping team to ensure packed material is planned for timely despatch, and invoices are released in a timely manner
Regularly updating internal records of market prices, including LME, Metal Premiums, and Energy
Providing and entering forecast demand data required by the Planning Department regularly and in a timely manner
Maintaining strong, professional and effective relationships with Operational, Planning, Technical and Finance teams
Providing strong support to the Key Accounts Manager as well as the Sales Managers in daily job function and customer contact
Ensuring all Sales Contracts are well recorded and audible, liaising with Sales Managers accordingly
Commitment to the continuous improvement of processes within the workplace and the workplace environment
Training:You will undertake online taught input and onsite observations whilst in the workplace. And regularly communicate with your Shrewsbury Colleges Group with assignment and workbook evidence being collated weekly.Training Outcome:We would look to support you into a full-time role within the organisational.Employer Description:Let’s shape the future of British manufacturing together!
Why Choose Bridgnorth Aluminium
Bridgnorth Aluminium is an aluminium rolling company with a strong commitment to excellence in manufacturing high quality products. We believe in building the future together. At Bridgnorth Aluminium, your skills, ideas, and passion will help us drive innovation and deliver excellence across the industry.Working Hours :Monday to Friday - flexitime over 36.25 hours per week. Working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities
Admin support
Answering phone calls and emails
Manage office supplies and inventory, ensuring stock levels are maintained
Incoming Post
Issuing of purchase order numbers to suppliers and sub-contractors
Ordering of general work material and consumables
Hiring/off hiring vehicles, tools and equipment
Allocating of costs against jobs on the company CRM
Locating and booking of accommodation for technicians working away
Creating Reports
Customer Service
Provide excellent customer service to internal and external clients
Assist in handling inquiries and resolving issues promptly and efficiently
Financial Administration
Purchase invoice entry
Credit card input
Purchase invoice queries
Learning and Development
Engage in learning activities provided by the apprenticeship program
Actively participate in training sessions and workshops to develop skills and knowledge
Training
This is a level 3 Business Administration apprenticeship and on successful completion the qualification will be gained. All training will take place at the work address via tutor led monthly sessions.Training:Training and Development:
Comprehensive training and development program to support your apprenticeship. Inhouse training with a minimum of 20% of time allocated to learning time.
Mentorship - Access to experienced mentors to guide your professional growth.
Career Progression - Potential for career progression within the company upon successful completion of the apprenticeship.
Training Outcome:The business admin apprenticeship covers a variety of areas, to give the apprentice a wide range of experience. The successful candidate will be trained in both our service and finance departments, to see where their strengths are. Possible positions are accounts assistant, service co-ordinator or sales support.Employer Description:CLEARGROUND are a High Growth Facilities Maintenance company based in Birkenhead with over 21 years experience in FM industry.
We aim to be the most successful FM company in the North West with the best customer service for our clients.
We are a friendly and supportive team, who all work towards a common goal.Working Hours :Monday to Friday between 08:00 and 17:00.Skills: Communication skills,Attention to detail,Organisation skills,Number skills,Team working,A can do attitude....Read more...