Job Title: Reservations and Events ManagerOur client is an iconic independent restaurant that offers exquisite food within two very successful venues. The group is well-established in London and is planning to expand its portfolio in the coming years. The successful Head of Reservations and Events can expect to be part of a very stable and successful operation!Reservations and Events Manager Benefits:
Monday to Friday shift patterns.A competitive starting package of £45,000 per annum.Bonus related incentives payable twice per annum.Based in Victoria – easy commute from most areas in London.Very stable team and operation.
Reservations and Events Manager Responsibilities:
Responsible for the reservations and events team.To help answering telephone enquiries.Delegating staff Rota's.Ensuring the team are motivated and organised.Managing all third-party enquiries.Management of reports for reservations and events.Responsible for the groups Private Dining & Membership Manager.Development of sales revenue both pro/reactive.
Reservations and Events Manager Requirements:
A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.An enthusiastic team player with a guest focused approach and excellent attention to detail.A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.Have a pro-active role in recruiting new members for the restaurant.Assist with hosting Events when required....Read more...
Group Reservations & Reception ManagerLocation: LondonSalary: Up to £55,000I'm working with a premium hospitality group looking for a Group Reservations & Reception Manager to oversee the guest journey across multiple high-profile London venues.This is a fantastic opportunity for someone who understands that reservations and reception are far more than diary management. The successful candidate will be responsible for leading teams, driving performance through SevenRooms, enhancing the guest experience and ensuring consistency across the estate.The Role:
Lead and develop reception and reservations teams across multiple venuesDrive exceptional guest experience from initial booking through to departureManage and optimise SevenRooms, ensuring booking strategy, guest data and table management are fully maximisedMonitor key commercial KPIs including covers, occupancy, no-shows and guest engagementWork closely with operations, events and marketing teams to maximise revenue opportunitiesSupport recruitment, training and development across reception and reservations functionsEnsure consistency of standards, communication and execution across all sitesManage VIP guests, special requests and service recovery when required
The Person:
Previous experience in a Group Reservations, Reservations Manager, Reception Manager or Guest Experience leadership roleStrong SevenRooms experience is essentialExperience working across multiple sites or within a high-volume premium hospitality environmentPassionate about guest experience and building high-performing teamsCommercially minded with a strong understanding of the link between reservations and revenueOrganised, detail-focused and comfortable operating in a fast-paced environmentA confident leader who enjoys coaching, mentoring and developing people
Cvs to kate@corecruitment.com....Read more...
Job Title: Reservations Manager- Luxury hotel Location: Venice Salary: €2,800 net per month ASAP startA luxury island resort in Venice is seeking an experienced Reservations Manager to lead its reservations function within a high-end hospitality environment. The role is central to delivering a seamless, personalised booking experience from initial enquiry through to arrival, reflecting the highest standards of luxury service.The Reservations Manager will drive occupancy and revenue performance through effective management of room inventory, rates, and availability, working closely with Revenue, Front Office, and Sales teams to ensure full commercial alignment.In addition to operational excellence, the role leads the reservations team, ensuring consistent service delivery while managing VIP bookings, high-value reservations, and group requests with precision and attention to detail.Key Responsibilities
Lead and oversee the daily operations of the reservations department across all booking channelsDrive occupancy, revenue optimisation, and yield performance in collaboration with Revenue ManagementManage room inventory, availability, pricing controls, and allocation strategiesHandle VIP reservations, luxury leisure bookings, and complex group enquiriesEnsure a flawless and consistent guest booking experience across all touchpointsMaintain accuracy and integrity of PMS/CRS systems and distribution platformsCollaborate closely with Front Office, Sales, and Revenue teams to align commercial strategyLead, train, and develop the reservations team to deliver exceptional service standardsMonitor booking patterns, demand trends, and provide actionable performance insightsSupport forecasting, budgeting, and strategic occupancy planning
Requirements
Proven experience in a reservations or front office leadership role within a luxury hotel or resortStrong knowledge of PMS/CRS systems and hospitality distribution channelsSolid understanding of revenue management principles and luxury guest expectationsStrong leadership skills with the ability to inspire and develop high-performing teamsExcellent communication, organisation, and attention to detailAbility to perform in a fast-paced, high-volume, luxury environmentExperience handling VIP clientele, high-value bookings, and complex itinerariesFluent in English; additional languages are highly desirableA refined, guest-centric mindset with a passion for luxury hospitality
Job Title: Reservations Manager- Luxury hotel Location: Venice Salary: €2,800 net per month ASAP startIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
Reception Manager – Restaurant GroupLondon£45,000 - £50,000A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.The Role:
Lead and develop reception teams across multiple busy sitesTake full ownership of reservations, guest enquiries and VIP coordinationManage guest flow to support a smooth, consistent serviceBuild relationships with regulars and key guests to drive repeat businessOversee systems, reporting and booking performanceCollaborate with senior leadership to continuously improve guest experienceStep into wider operations when needed during peak periods
The Person:
Experience in a similar role within a fast-paced environmentStrong background in high-volume or premium hospitality settingsConfident using reservation systems such as SevenRooms, OpenTable or similarProven ability to lead, train and retain high-performing teamsHighly organised with strong attention to detailPersonable, polished and confident dealing with a range of guestsAble to stay composed under pressure and make quick, sound decisionsProfessional approach with excellent communication skills
Interested? Kate@Corecruitment.com....Read more...
We are recruiting for a truly transformative commercial leadership role on behalf of a prestigious and fast-growing collection of luxury hotels. This is not just a revenue role—it is a strategic partnership at the highest level, designed for a visionary leader who wants to shape the commercial future of an iconic portfolio.If you are a commercially driven, data-savvy leader who thrives on driving total revenue, leading high-performance teams, and influencing at Executive and Ownership level, this is the career-defining opportunity you have been waiting for.As Head of Revenue, Reservations and Distribution, you will take full ownership of the commercial strategy across a diverse portfolio of luxury properties—including both independent boutique hotels and well known brands.You will sit at the heart of the Executive Leadership Team, steering pricing, distribution, and reservations strategy to maximise profitability, market share, and guest lifetime value. You will lead a talented team of Revenue Managers, and Reservation and Distribution specialists, fostering a culture of commercial excellence and innovation.You will bring:
10+ years of multi-property Revenue Management, Reservations, and Distribution experience.5+ years in a senior commercial leadership role within luxury or upper-upscale hotels.A proven track record of managing large, complex portfolios—ideally including both independent and franchised properties.Deep expertise in Revenue Management Systems (IDeaS, Duetto), Opera PMS, CRS platforms, Channel Managers, and GDS connectivity.Outstanding financial acumen, with the ability to interpret complex data and translate it into clear, actionable commercial strategy.Exceptional stakeholder management and presentation skills—you are comfortable in the boardroom and on the operational floor.A passion for talent development, with experience coaching and mentoring commercial teams to build future leaders.A customer-first mindset, understanding how to drive direct bookings and guest loyalty without compromising luxury positioning.
WHAT YOU WILL OWNCommercial Strategy
Lead pricing, forecasting, and budgeting for the entire portfolio.Chair weekly commercial strategy meetings and present monthly Executive dashboards.Conduct detailed market analysis and competitive intelligence.
Distribution & Reservations
Optimise the channel mix to reduce acquisition costs and increase direct revenue.Manage OTA, GDS, wholesale, and third-party partnerships.Drive reservations performance through conversion optimisation, upselling, and service excellence.
Technology & Transformation
Own the commercial technology roadmap, implementing AI and next-generation revenue tools.Ensure seamless integration across PMS, CRS, Channel Manager, and booking engines.
Talent & Culture
Inspire and develop a high-performing commercial team.Build succession plans and foster a collaborative, high-accountability culture.
Governance & Compliance
Ensure rate parity, data privacy, and brand compliance (including Marriott standards).Lead commercial risk management and crisis response.
....Read more...
Salary: €3000 - €3500 + 25% nett allowance for night shiftStart: ASAPLanguages: English, German is a bonusAs the Night Auditor, you keep the hotel running smoothly while the rest of the world sleeps.You are the calm, confident face of the front office overnight, making sure every guest feels welcomed, every detail is accurate, and every shift ends with a flawless handover.What you’ll do
Welcome guests warmly, process check-ins and check-outs smoothly, and always greet guests by name.Ensure all guest details are recorded accurately and update guest profiles in Cendyn as needed.Handle special requests, general information, transport, event tickets, restaurant and airline reservations, and any other guest queries with ease.Answer all calls cheerfully and promptly, and follow up quickly if an answer is not immediately available.Resolve guest complaints professionally and in a timely manner, escalating to the Manager on Duty when required.Confidently sell room types, rates, and hotel services at every opportunity.Manage reservation requests efficiently, involving the Hotel/Reservations Manager or Coordinator for group, unusual, or complex bookings.Process guest mail, messages, and deliveries accurately and efficiently.Audit daily activities and complete balancing of the day’s transactions.Ensure telephone, internet, movie, and chargeback charges are posted correctly.Complete wake-up calls on time and collect room service breakfast orders.Liaise with housekeeping, maintenance, and other departments to support guest needs.Maintain an up-to-date Guest Services Directory in the PMS with local and essential hotel information.Collate and report industry information, financial updates, and yield reports as directed.Cross-train in day reception and other duties such as accounts processing or logistics.Step in to support other departments during busy periods.Provide a clear, concise handover for the next shift.Keep your Manager informed of any issues or unusual matters.Maintain a clean, tidy, and immaculate Front Office area.Carry out other reasonable tasks as directed by your Manager.
What I am looking for:
Immaculate presentation, grooming, and pride in wearing the correct uniform and name badge.Strong understanding of company policies, procedures, and code of conduct.Commitment to workplace safety, security, and privacy at all times.A positive, accountable, and professional approach to learning and feedback.Excellent communication, emotional intelligence, and teamwork.A guest-focused mindset with strong commercial awareness and attention to detail.Tech-savvy skills, including Microsoft Office 365, PMS, and CRM systems.
Experience and essentials
Current Responsible Service of Alcohol (RSA) Certificate.Hospitality Diploma or Degree, or relevant experience in a similar role, is ideal.Able to meet the physical demands of the role, including standing for long periods and occasional lifting of up to 20 kg.
What makes you a great fitYou are friendly, resourceful, and dependable, with the ability to stay calm under pressure and keep everything moving behind the scenes.You bring warmth, accuracy, and energy to every shift, helping create memorable guest experiences from check-in to check-out.....Read more...
Job Title: Front office Manager- Luxury hotel Location: Venice Salary: €2,300 gross per month ASAP startI am looking for a Front Office Manager for a luxury hospitality environment known for its high service standards, refined atmosphere, and strong focus on guest experience.This is a key leadership position within the Front Office department, responsible for ensuring smooth daily operations, excellent guest service, and strong coordination across teams. You will act as a central point of contact for both guests and management, playing an important role in maintaining service excellence and operational efficiency.The environment is international, structured, and service-driven, offering the opportunity to work closely with experienced hospitality professionals in a high-standard setting.Key responsibilities
Lead and supervise the Front Office team in daily operationsManage check-in, check-out, and guest service proceduresOversee reservations, room allocation, and daily reportingHandle guest requests, complaints, and VIP interactions professionallyCoordinate with Housekeeping and other departmentsEnsure consistent luxury service standardsTrain, support, and motivate front office staffCollaborate closely with hotel management on operational matters
Requirements
Previous experience in Front Office or Reception Management in a hotel environmentProficiency in Italian is a mustStrong knowledge of Opera PMS system requiredLeadership and strong interpersonal skillsStructured, detail-oriented, and guest-focused mindsetAbility to work in a high-standard luxury hospitality environmentEU work eligibility required
What we offer
€2,300 gross/month salary1-year managerial contract with potential renewalAccommodation provided Opportunity to work in a luxury hospitality environment in VeniceLeadership role with direct impact on guest experience and operationsStable and professional working environment
Job Title: Front office Manager- Luxury hotel Location: Venice Salary: €2,300 gross per month ASAP startIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
Main Responsibilities:
Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
Convert general enquiries into actual bookings utilising all the tools and technology available
Take ownership of complex customer enquiries received in writing or over the telephone
Ensure the highest level of customer service is always offered to internal and external customers
Deal with queries from a wide range of customers
Responsible for delivering the most cost-effective solutions to remain competitive
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Accurately process data and issue invoices to ensure compliance with ISO standards
Support any commercial agreements which are in place
Log and deal with customer complaints and reduce future issues, escalating where necessary
Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment
Company Benefits:
Incentive trips & prizes
High Street discounts
Long service awards
Free flu jabs
Health and Wellbeing perks
Company funded social events
Funded courses
Excellent progression opportunities
Discounted staff travel
Pension Scheme
Training:
Travel Consultant Level 3 apprenticeship Standard
Training Outcome:
Junior Business Travel Consultant
Business Travel Consultant
Senior Business Travel Consultant
Team Manager and beyond
Employer Description:Global travel management, powered by people and tech
Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.Working Hours :Monday to Friday from 9:00am to 5:30pmSkills: Communication skills,IT skills,Organisation skills,Attention to detail,Customer care skills....Read more...
General Manager Location: Lancashire Salary: £50,000 - £60,000 (including tronc) A well-established, independent destination restaurant is looking for a General Manager to take full control of a high-quality operation. This is a long-term, hands-on project with a clear objective - bring structure, drive performance, and take ownership of the business as the owner steps back over the coming months. The site has evolved significantly over the past 4-5 years into a respected, experience-led restaurant with a strong food and wine offer. It now needs a proper operator to lead it. The Role:
Full accountability for the day-to-day running of the business across kitchen, bar, restaurant and office
Lead, manage and develop the team - this is a people-first role with high expectations around standards and accountability
Bring structure - clear roles, clear ownership, no grey areas
Drive performance across all departments, both operationally and commercially
Take control of all systems and admin - reservations, reporting, bookkeeping, social media and general IT discipline
Work closely with the owner during a 3-month handover, with the goal of taking full ownership
Support and develop the existing management team, including a Restaurant Manager and wider FOH structure
Collaborate on budgets and P&L, with increasing ownership over financial performance
Ensure consistency across a high-quality food and wine offering
Take responsibility for marketing and social presence - no external team in place
The person:
Proven General Manager from a strong independent restaurant or small luxury hotel background
Commercially aware and operationally strong - understands how to run a profitable business
Confident managing multiple departments - kitchen, floor, bar and back office
Strong leadership presence - able to manage people properly, set standards and hold teams accountable
Organised and detail-driven - particularly across systems, reporting and admin
Good level of wine knowledge - credible in the environment, without needing to be a specialist
Comfortable in a hands-on role - this isn’t a sit-back position
Clear communicator - able to report effectively and work closely with ownership
Someone who can bring energy, structure and direction
Sound like your or someone you know: kate@corecruitment.com ....Read more...
Job Title: Front office Manager- Luxury hotel Location: Amsterdam, Netherlands Salary: €4,500 gross per monthWe are seeking an experienced and dynamic Front Office House Manager to lead the Front Office operation of a large, internationally branded upper upscale hotel in Amsterdam. This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading diverse teams, and is passionate about delivering exceptional guest experiences.The successful candidate will be responsible for overseeing all Front Office activities, ensuring operational excellence, maintaining high guest satisfaction scores, and driving team performance and development.Key Responsibilities
Lead, coach, and develop a Front Office team of approximately 20 colleagues, including supervisors and reception staff.Ensure smooth day-to-day operation of the Front Office, maintaining service standards and operational efficiency.Drive exceptional guest satisfaction through proactive guest engagement and effective service recovery.Monitor departmental performance, productivity, and quality metrics.Manage scheduling, labor costs, and staffing levels in line with business demands.Collaborate closely with Housekeeping, Revenue Management, Reservations, Food & Beverage, and other departments to ensure seamless guest experiences.Ensure compliance with company policies, procedures, and brand standards.Support recruitment, onboarding, training, and succession planning within the department.Analyze operational reports and identify opportunities for continuous improvement.Act as Manager on Duty when required and provide leadership during peak operational periods.
Candidate Profile
Minimum 2 years of leadership experience within an upper upscale hotel environment of 200+ rooms.Strong operational Front Office background with a focus on guest service excellence.Experience working with Opera Cloud PMS.Excellent communication skills in English and DutchStrong organizational, problem-solving, and decision-making abilities.Ability to perform effectively in a fast-paced, high-volume environment.Experience within an international hotel chain.Knowledge of revenue optimization and upselling strategies.Experience working with quality assurance and guest satisfaction programs.
What We Offer
Opportunity to join a leading international hospitality organization.Career development and progression opportunities.Competitive salary and benefits package.Dynamic and multicultural working environment.The chance to make a significant impact within a high-profile hotel operation.
Job Title: Front office Manager- Luxury hotelLocation: Amsterdam, NetherlandsSalary: €4,500 gross per monthIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
