Reservations Manager – Luxury London Hotel Salary: Competitive, dependent on experienceThis is a fantastic opportunity for a commercially minded hospitality professional who is passionate about delivering exceptional guest experiences, maximising revenue and leading a high-performing reservations team within a luxury environment.As Reservations Manager, you will oversee the day-to-day reservations operation, ensuring every booking journey reflects the hotel's commitment to personalised service, attention to detail and the highest standards of luxury hospitality.Responsibilities:
Lead and develop the reservations team, fostering a culture of excellence, accountability and continuous improvement.Oversee all individual and group reservations, ensuring enquiries and bookings are handled efficiently, accurately and professionally.Maximise room revenue through effective yield management, upselling strategies and the optimisation of room inventory.Work closely with Revenue Management, Front Office, Sales and other key departments to ensure commercial objectives are achieved.Monitor booking trends, occupancy, average daily rate (ADR) and revenue performance, identifying opportunities to maximise profitability.Ensure all guest preferences, special requests and VIP arrangements are captured and communicated effectively.Maintain the highest standards of guest communication, ensuring all interactions are personalised and aligned with the hotel's brand standards.Manage team performance, training and development, supporting colleagues to reach their full potential.Review and improve reservations processes, systems and procedures to enhance efficiency and the overall guest experience.Ensure all reservations policies, payment procedures and administrative requirements are consistently followed.
Requirements:
We are looking for a confident and proactive hospitality professional with a strong background in reservations, ideally within a luxury hotel environment.Previous experience in a Reservations Manager or senior reservations leadership role within an upscale or luxury hotel.Strong commercial awareness, with a proven understanding of revenue optimisation, forecasting and yield management.Excellent leadership skills, with the ability to motivate, develop and inspire a team.Exceptional communication and interpersonal skills, with a genuine passion for guest service.Outstanding organisational skills and attention to detail, particularly when managing multiple priorities.Confidence working with hotel property management systems (PMS) and central reservations systems.A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.A genuine appreciation for luxury hospitality and the importance of delivering a seamless guest journey.....Read more...
General Manager – Private Members’ Club - Up to £65,000We are seeking an experienced General Manager to join a prestigious private members’ club and oversee the day-to-day operations across Food & Beverage, Conference & Banqueting, Reception & Reservations, and Housekeeping. Working closely with the Chief Executive and Senior Leadership Team, you will be responsible for maintaining exceptional service standards, driving operational efficiency and supporting the Club’s commercial performance and continued development.Key Responsibilities:
Lead and manage the club’s operational departments, ensuring consistently high standards of service.Drive revenue, efficiency and strong operational performance across all areas.Maintain a visible presence within the Club and build excellent relationships with members and guests.Work with the Senior Leadership Team on budgets, forecasts, operational planning and business development.Lead daily operational briefings and weekly operations meetings.Ensure effective communication across departments and with members.Support the recruitment, development and engagement of teams, creating a positive and collaborative working environment.Ensure high standards of health, safety, security and compliance are maintained.Act as a senior ambassador for the club and help uphold its reputation and values.
About You:
5–10+ years’ management experience within a private members’ clubs, hotels or hospitality environment.Strong previous front office and operational experience is essential.Proven experience managing multiple departments and leading teams.Good commercial understanding, including budgets, forecasting, revenue management and P&L analysis.Confident, hands-on and visible leadership style.Excellent communication and relationship-building skills.Passionate about hospitality and delivering an exceptional member and guest experience.
If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666....Read more...
Job Title: Senior Events Manager – Hotel & Resort – KentSalary: Up to £38,000 + Bonus Location: KentWe are working with a client who is looking for an experienced Senior Events Manager to lead its commercial sales and events function. This hands-on leadership role focuses on driving revenue across weddings, conferences, group bookings and social events. You’ll lead the team, develop new business and work closely with wider departments to maximise profitability and deliver an exceptional guest experience.What You’ll Do
Lead and develop the sales, reservations and events team, setting targets and driving performance.Drive revenue across weddings, conferences, group bookings, bedrooms and catering.Manage enquiries, sales pipelines, client relationships and event handovers.Develop promotions, partnerships and sales initiatives to maximise bookings during quieter periods.Monitor performance, forecasting and profitability, ensuring excellent service and commercial results.
What You’ll Bring
Proven sales, commercial or events management experience within a hotel, resort or hospitality environment.Strong understanding of weddings, conferences, accommodation and food and beverage revenue.Confident leadership skills with experience coaching and motivating a team.Excellent communication, negotiation, organisation and relationship-building skills.Commercial awareness, strong analytical skills and flexibility to support key events, including evenings and weekends.
What’s on Offer
A senior leadership role.Opportunity to shape and deliver the commercial and events strategy.Responsibility for leading and developing a multi-skilled team.Opportunities to build client relationships and develop new business.A varied role combining sales, events, revenue growth and team leadership.
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/....Read more...
Sales Manager – Branded Hotel in East LondonLocation: East London Salary: Up to £42,000 per annumWe are working with a well-established branded hotel in East London that is looking to appoint a driven and commercially minded Sales Manager to join its team.This is an exciting opportunity for a proactive sales professional to play a key role in driving revenue, developing new business opportunities and strengthening the hotel's position within a competitive market.The successful candidate will be responsible for building strong client relationships, identifying new revenue streams and maximising business opportunities across the hotel's corporate, group and events segments.Responsibilities:
Develop and implement sales strategies to drive revenue and achieve commercial targets.Proactively identify, develop and secure new business opportunities across corporate, group and local market segments.Build and maintain strong relationships with existing clients, corporate accounts and key business partners.Manage the sales process from initial enquiry and client meetings through to negotiation and conversion.Conduct client presentations, hotel show rounds and familiarisation visits to showcase the hotel's facilities and services.Identify opportunities to grow market share and develop new accounts within the local and wider London market.Work closely with the revenue, reservations, marketing and operational teams to maximise business opportunities.Monitor competitor activity, market trends and local business opportunities to inform sales activity.Maintain accurate sales records, pipeline reports and forecasts, ensuring activity is aligned with the hotel's commercial objectives.Represent the hotel at networking events, industry functions and relevant business development activities.
Requirements:
Previous experience in a hotel sales role, ideally within a branded hotel environment.A proven ability to generate new business, develop client relationships and convert sales opportunities.Strong commercial awareness and an understanding of the London hotel market.Experience managing corporate accounts, group business and/or meetings and events would be advantageous.Excellent communication, negotiation and relationship-building skills.A proactive, target-driven approach with the ability to work independently and as part of a wider commercial team.Strong organisational skills and the ability to manage multiple priorities effectively.....Read more...
Languages: FRENCH AND ENGLISH, Dutch is a bonusSalary: €50.000 -€55.000 + kpi bonusStart: ASAPSales Account Executive / ManagerWe are looking for a proactive and commercially minded Sales Account Executive or Sales Account Manager to join my client's hotel team in Brussels.The level of the role and scope of responsibility will be determined according to your experience. You will develop new business, manage key accounts, and contribute directly to hotel revenue across corporate, group, event, public-sector, association, and MICE segments.Your Responsibilities
Prospect, develop, and retain a portfolio of client accounts.Identify and convert new business opportunities across groups, events, individual bookings, corporate clients, public-sector organisations, associations, and MICE.Build strong knowledge of your accounts and sectors to understand client needs and provide tailored commercial solutions.Conduct regular proactive sales activity by telephone, social media, networking events, and market-intelligence research.Prepare and present commercial proposals, negotiate agreement terms, and manage opportunities through to conversion.Develop long-term relationships with existing clients and identify opportunities to increase their contribution to hotel revenue.Support the achievement of hotel revenue targets and the implementation of the commercial strategy.Work closely with Sales, Revenue, Marketing, E-commerce, Reservations, and Operations.Support e-commerce initiatives, particularly for MICE, corporate, association, and online-booking segments.Monitor market trends, competitor activity, and customer expectations, sharing insights with the commercial leadership team.Promote special offers, new services, hotel developments, and commercial campaigns.Keep account information and sales activity up to date in Salesforce.Help create and organise client events, networking activities, trade shows, sales campaigns, and workshops.Represent the hotel professionally at client meetings, property visits, and professional events in Belgium and internationally.
What We Are Looking For
Excellent command of French and English; Dutch is a strong advantage.Initial successful experience in sales, ideally within hospitality, travel, events, or another service environment.At least three years of proven proactive sales experience, including strategic-account management and portfolio development.Strong prospecting, negotiation, presentation, and business-development skills.Clear focus on revenue generation, results, and customer satisfaction.Excellent interpersonal and teamwork skills, combined with the ability to work independently.Good understanding of market information, revenue-management recommendations, and commercial strategy.Positive, flexible, and solutions-oriented approach, including in challenging market conditions.Strong organisation skills and the ability to manage several priorities simultaneously.Experience with Salesforce, Delphi, OnQ, or comparable CRM and hotel systems is an advantage.
On Offer
A position tailored to your background, at either Sales Account Executive or Sales Account Manager level.A full-time role with predominantly office-based working hours.Occasional availability outside normal working hours for selected client events.Travel opportunities within Belgium and occasionally internationally.A collaborative environment that encourages ideas, creativity, teamwork, and initiative.Access to ongoing training, professional-development opportunities, and career progression.Competitive gross annual salary of €55,000–€58,000, depending on experience.Additional benefits including a CCT 90 bonus, group insurance, meal vouchers, and eco-vouchers.A workplace culture that actively supports employee health, well-being, and mental-health initiatives.Opportunities to contribute to social and environmental responsibility projects.Recognition and reward programmes celebrating individual and team achievements.
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Salary: €48.000 - €55.000 + kpi bonusStart: ASAPLanguages: French, English DutchWe are seeking an experienced and commercially driven Groups & Events Sales Manager to lead the conversion, revenue, and profitability performance of the Groups & Events segment.You will manage a portfolio of high-value meeting, group, and event enquiries, develop long-term client relationships, lead and coach the Groups & Events team, and ensure a seamless transition from signed contract to operational delivery.The role is central to maximising group rooms, meeting-space, and event revenue while delivering an excellent client experience.Key Responsibilities
Manage high-value group, meeting, conference, and event enquiries from initial contact through to signed contract.Achieve agreed conversion, revenue, profitability, and departmental performance targets.Identify client requirements proactively, including budget, objectives, event history, decision-making process, competitor activity, and specific expectations.Prepare tailored proposals, negotiate commercial terms, and secure profitable contracts.Develop strong, long-term relationships with corporate clients, agencies, event organisers, meeting planners, and other decision-makers.Identify repeat-business, upselling, cross-selling, and account-development opportunities.Monitor market trends, competitor activity, demand patterns, and pricing to identify new commercial opportunities.Support revenue optimisation in collaboration with Revenue Management, applying yield-management principles to group and event business.Monitor deposits and payment schedules in close partnership with the Finance team.Maintain accurate, timely, and complete client, enquiry, proposal, contract, and activity data across all relevant systems.
Client and Operational Coordination
Ensure complete, accurate, and timely handover of confirmed events to operational teams.Maintain clear communication with Operations, Reservations, Food & Beverage, Finance, Revenue Management, Marketing, and other relevant departments.Ensure all commitments agreed with clients are accurately documented, communicated, and delivered.Support client site inspections, property tours, meetings, and pre-event discussions.Remain engaged with key clients throughout the event cycle, helping resolve issues and encouraging repeat business following successful delivery. Effective Groups & Events sales requires close coordination between sales and operational teams from contracting through to event execution.
Sales Representation
Support the wider Sales team in promoting the hotel and its event facilities.Represent the hotel at client meetings, site inspections, networking events, trade shows, familiarisation trips, workshops, and other Sales and Marketing activities.Contribute to commercial campaigns designed to raise visibility, develop demand, and maximise revenue.
Team Leadership
Organise, coordinate, and supervise the commercial activity of the Groups & Events department.Lead, coach, train, and develop team members to support high performance and professional growth.Set priorities and monitor delivery against individual and team sales targets.Track conversion ratios, identify barriers to success, and introduce actions that improve the conversion of enquiries into confirmed business.Execute and adapt the Groups & Events commercial strategy in line with the hotel’s annual budget, commercial priorities, and market conditions.Analyse departmental performance and introduce corrective actions to meet revenue, conversion, and profitability objectives.Ensure adherence to company policies, internal procedures, commercial guidelines, and brand standards.Continuously review working practices, update procedures, and introduce practical improvements to strengthen efficiency, consistency, and commercial results.
Candidate Profile
Minimum two to three years’ experience in Groups, Conference, Meetings, or Events Sales within a business hotel, conference hotel, or similar hospitality environment.Previous supervisory or management experience is strongly preferred.Excellent command of French and English or Dutch and English; fluency in the third language is a significant advantage.Proven ability to manage complex enquiries, prepare compelling proposals, negotiate contracts, and convert business profitably.Strong commercial awareness, including an understanding of group pricing, meeting-space yield, profitability, and revenue-management principles.Client-focused with a clear drive for revenue, conversion, quality, and customer satisfaction.Confident relationship builder with excellent communication, presentation, negotiation, and stakeholder-management skills.Positive, flexible, and solutions-oriented, including when responding to demanding clients or changing market conditions.Highly organised, detail-oriented, and able to manage multiple deadlines and priorities.Experience using hotel sales, CRM, event-management, or property-management systems—such as Delphi, OnQ, Opera Sales & Catering, Salesforce, or equivalent—is an advantage.
What Success Looks Like
Strong conversion of qualified group, meeting, and event enquiries into signed, profitable contracts.Accurate commercial records, reliable deposit tracking, and robust pipeline management.High-quality handovers and close collaboration with operational teams.Growing repeat business and stronger relationships with agencies, corporate clients, and event organisers.A motivated, well-coached Groups & Events team delivering against revenue and conversion goals.
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