Job Title: Reception, Reservations and Events ManagerOur client is an iconic independent restaurant that offers exquisite food within two very successful venues. The group is well-established in London and is planning to expand its portfolio in the coming years. The successful Head of Reservations and Events can expect to be part of a very stable and successful operation!Reservations and Events Manager Benefits:
Monday to Friday shift patterns.A competitive starting package of £45,000 per annum.Bonus related incentives payable twice per annum.Based in Victoria – easy commute from most areas in London.Very stable team and operation.
Reservations and Events Manager Responsibilities:
Responsible for the reservations and events team.To help answering telephone enquiries.Delegating staff Rota's.Ensuring the team are motivated and organised.Managing all third-party enquiries.Management of reports for reservations and events.Responsible for the groups Private Dining & Membership Manager.Development of sales revenue both pro/reactive.
Reservations and Events Manager Requirements:
A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.An enthusiastic team player with a guest focused approach and excellent attention to detail.A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.Have a pro-active role in recruiting new members for the restaurant.Assist with hosting Events when required....Read more...
Multisite Reception & Reservations Manager – Up to £55,000 Fully On SitesThe Role:We're partnering with a prestigious hospitality group to recruit an experienced Multisite Reception & Reservations Manager to oversee front-of-house guest experience across multiple venues. This is a hands-on leadership role for someone passionate about exceptional hospitality, operational excellence, and developing high-performing reception and reservations teams.Reporting into senior operations, you'll lead the guest journey across several sites, ensuring every interaction reflects the highest standards of luxury hospitality. You'll oversee reception and reservations operations, manage guest flow across multiple platforms, and drive consistency in service delivery while mentoring and developing your teams. This is not a traditional Monday-Friday position. The role requires flexibility to work across different sites and meal periods according to business needs, including evenings and weekends when required.Key Responsibilities:
Lead reception and reservations operations across multiple venues.Manage and develop Reception Managers, Supervisors, Hosts and Reservations teams.Ensure seamless guest flow across all booking and communication platforms.Drive outstanding guest experience and maintain brand standards at every touchpoint.Coach, motivate, and performance-manage front-of-house teams to achieve operational excellence.Collaborate closely with General Managers and operational leaders to ensure smooth daily service.Monitor KPIs, guest feedback, reservations performance, and service quality, implementing improvements where needed.Support recruitment, onboarding, training, and succession planning across multiple sites.Be visible on the floor, leading by example and resolving guest concerns with professionalism and confidence.
About You:
Proven experience managing reception and/or reservations across multiple hospitality venues or within a luxury hotel or premium restaurant group.Strong leadership experience with the ability to inspire and develop teams.Excellent understanding of luxury guest experience and service standards.Commercially aware, organised, and comfortable managing multiple priorities simultaneously.Flexible approach to working hours, with availability to support evenings and weekends as business requires.Outstanding communication, organisational, and stakeholder management skills.
If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666....Read more...
We're recruiting a Head of Revenue and Distribution for a fast-growing hotel group, covering a mixed portfolio of independent boutique properties and recognised brands. This sits on the Executive Leadership Team, with direct influence over pricing, distribution and reservations strategy across the estate.You'll be right for this if you're a commercially sharp, numbers-first leader who's comfortable owning total revenue performance, building out a commercial team, and holding your own with Owners and Exec stakeholders.What you'll bring
10+ years in multi-property Revenue Management, Reservations or Distribution5+ years leading commercial strategy at senior level within luxury or upper-upscale hotelsExperience running large, complex portfolios — bonus points for a mix of independent and franchised propertiesStrong working knowledge of Revenue Management Systems (IDeaS, Duetto), Opera PMS, CRS, Channel Managers and GDSSharp financial acumen — you can read the data and turn it into a commercial plan, not just a reportConfidence presenting to Ownership and Exec level, and equally comfortable on the operational floorA track record of developing commercial talent and building teams that outlast youAn instinct for driving direct bookings and guest loyalty without discounting the luxury positioning
What you'll ownCommercial Strategy
Pricing, forecasting and budgeting across the portfolioWeekly commercial strategy meetings and monthly Exec-level reportingOngoing market and competitor analysis
Distribution & Reservations
Channel mix — reducing acquisition cost while growing direct revenueOTA, GDS, wholesale and third-party partnership managementReservations performance: conversion, upselling, service standards
Technology & Transformation
Commercial technology roadmap, including AI and next-gen revenue toolsIntegration across PMS, CRS, Channel Manager and booking engines
Talent & Culture
Developing a high-performing commercial teamSuccession planning and building a collaborative, accountable culture
Governance & Compliance
Rate parity, data privacy and brand standards (including Marriott)Commercial risk and crisis response
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GUEST RELATIONS & EVENTS MANAGERABINGDONUP TO £35,000 + EXCELLENT BENEFITS + EVENTS + LONG-TERM CAREER
THE OPPORTUNITY:
Are you a Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or Duty Manager looking to transfer your hospitality experience into a unique client-facing career?
We’re recruiting for a highly respected specialist business that has become one of the world’s leading names in Aviation and Military Fine Art. Working with collectors across the UK and internationally, the company also attends prestigious airshows, exhibitions and military events.
This is not a traditional sales position, and previous sales experience is not required. The company is looking for someone from a hotel or hospitality background who understands exceptional service, builds relationships naturally and can manage the complete client journey.
You’ll join a friendly team of 14 people in a stable, long-established business where many employees have built successful careers.
THE ROLE:
Build relationships with new and existing collectors
Provide a polished, highly personal client experience
Understand clients’ requirements and recommend suitable artwork
Manage enquiries and orders from the first conversation through to delivery
Coordinate worldwide shipping for high-value artwork
Keep clients updated and provide excellent after-sales service
Represent the company at prestigious airshows and exhibitions
Develop relationships with VIP clients, artists and military organisations
Support gallery events and generate new client relationships
Maintain accurate customer and order information
Travel to a small number of UK events each year using company vehicles
THE PERSON:
This role would suit someone currently working as a:
Front of House Manager
Reservations Manager
Hotel Manager
Guest Relations Manager
Front Office Manager
Hotel Duty Manager
Reception Manager
Assistant Hotel Manager
Guest Services Manager
Head Receptionist
Hotel Receptionist
Hospitality Manager
Events Manager or Events Coordinator
Restaurant Manager
You’ll need:
Experience within a hotel, hospitality or premium customer-service environment
Excellent communication and relationship-building skills
A professional, confident and well-presented approach
Strong organisation and attention to detail
The ability to manage several clients, orders and priorities
A proactive approach to resolving customer queries
Confidence speaking with VIP and international clients
Flexibility to attend occasional weekend events planned well in advance
A full UK driving licence
No previous experience in sales, fine art or aviation is required. Full training will be provided.
THE BENEFITS:
Salary up to £35,000
More sociable working pattern than many hotel and hospitality roles
Long-term career opportunity
Friendly and supportive team
Excellent training and ongoing support
Prestigious aviation and military events
Company vehicle for business travel
Varied role combining client service, events and relationship management
Stable business with an excellent reputation and loyal international customer base
If you’re an experienced Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or hospitality professional looking for a new career direction, apply today.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Restaurant Manager - Michelin-Level Restaurant New York City, NY $80,000–$90,000 Base We're partnered with an acclaimed, Michelin chef-driven restaurant in NYC looking for an experienced Restaurant Manager to join their leadership team.This is a great opportunity for a hospitality professional who understands what it takes to operate at a Michelin level and is passionate about exceptional service, guest experience, and team development.We're looking for someone polished but hands-on, who thrives in a high-expectation environment and takes pride in the details.What You'll Be Doing
Leading day-to-day front-of-house operations and ensuring flawless serviceWorking closely with the culinary leadership team to ensure seamless serviceManaging reservations, floor flow, staffing, and daily operational needsHandling guest concerns with professionalism and discretionHelping drive operational consistency, team culture, and overall restaurant performance
What We're Looking For
MUST have previous experience within a Michelin-starred or Michelin-recognized restaurantPrevious Restaurant Manager, Assistant General Manager, or equivalent leadership experienceExceptional understanding of service standards and guest experienceProven ability to lead and develop a high-performing teamPolished, confident, and highly personableSomeone who is passionate about hospitality and genuinely cares about the details
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Reception Manager – Premium Italian Restaurant - £50,000The role:We are partnered with a premium Italian restaurant in Chelsea who are looking for an experienced Reception Manager to join their team. This is an exciting opportunity for a presentable, highly organised and guest-focused hospitality professional to take responsibility for the reception operation and lead a team of 7.We are looking for someone who is:• Experienced within a premium or luxury restaurant environment • Highly organised and detail-oriented • Immaculately presented and professional • Confident leading and developing a team • Experienced with SevenRooms • Naturally warm, personable and guest-focused • Fully flexible to work days, evenings and weekendsThe successful candidate will be responsible for:• Leading, training and developing a team of 7 • Delivering an exceptional guest experience • Managing reservations and guest relations through SevenRooms • Maintaining high standards across the reception operation • Working closely with the wider restaurant management team • Ensuring the smooth running of the reception throughout serviceIf you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666....Read more...
Restaurant and Bar Manager - Luxury Boutique Hotel in Gstaad, SwitzerlandSalary: CHF 5,300 per month + BenefitsNestled in the heart of the Swiss Alps, this luxury hotel is renowned for delivering exceptional hospitality, world-class dining and unforgettable guest experiences. We are seeking an experienced and charismatic Restaurant and Bar Manager to lead its vibrant dining and beverage operation.Part of a growing collection of design-led luxury hotels, our client is redefining modern hospitality through authentic experiences, thoughtful service and a strong connection to the local destination. This is an exceptional opportunity to join a people-focused brand that values individuality, creativity and genuine hospitality.Responsibilities
Lead, coach and develop the restaurant and bar team to deliver outstanding service.Oversee all daily restaurant and bar operations, ensuring smooth and efficient service.Create memorable guest experiences through personalised and attentive hospitality.Manage reservations, VIP guests and special requests with professionalism and discretion.Recruit, train and mentor team members to uphold service standards.Monitor departmental budgets, labour costs and stock control to maximise profitability.Work closely with the Executive Chef to develop seasonal menus, wine pairings and dining experiences.Ensure compliance with Swiss food safety and health & safety regulations.Handle guest feedback promptly, professionally and effectively.Maintain immaculate presentation standards throughout the restaurant.
Requirements
Previous experience as a Restaurant Manager or Assistant Restaurant Manager within a hotel or dining establishment.Passion for delivering exceptional guest experiences.Outstanding leadership and people management skills.Strong financial acumen with experience managing budgets and departmental KPIs.Excellent organisational skills with the ability to thrive in a fast-paced environment.Professional, polished and service-driven.Fluent English is essential; German and/or French would be advantageous.....Read more...
Assistant General Manager - New Restaurant Opening Charlotte, NC $55,000 – $70,000 + Incentives + BenefitsWe're partnered with a well-known hospitality group preparing to open an exciting new location in Charlotte this summer, and they're looking for an Assistant General Manager to join the opening leadership team.This is an elevated, vibrant concept that will bring incredible energy to Charlotte's dining scene. You'll play a key role in building the team, creating the culture, and helping launch what is set to become one of the city's newest hospitality destinations.We're looking for a hands-on leader who thrives in fast-paced environments, enjoys developing people, and is passionate about delivering memorable guest experiences.What You'll Be Doing
Supporting the General Manager with all aspects of the restaurant opening and daily operationsLeading the front-of-house team and ensuring every guest receives an exceptional dining experienceAssisting with recruitment, onboarding, training, and performance development of the service teamHelping manage labour, scheduling, payroll, and daily operational performanceMaintaining service standards through hands-on leadership, floor presence, and regular guest interactionOverseeing reservations, service flow, and daily execution to maximize guest satisfactionWorking closely with the General Manager to drive financial performance and achieve restaurant goals
What We're Looking For
3+ years of leadership experience within an elevated casual, upscale, or fine dining restaurantExperience as an Assistant General Manager or similar leadership rolePassion for hospitality and delivering memorable guest experiencesExperience with hiring, onboarding, and training front-of-house employeesSolid understanding of restaurant operations, labour management, scheduling, and payrollSomeone with an ownership mentality who thrives in fast-paced, high-energy environments
Not quite at the Assistant General Manager level? The group is also hiring a Dining Room Manager, making this a great opportunity for experienced floor leaders looking to step into a growing hospitality company.....Read more...
Assistant General Manager - New Restaurant Opening Charlotte, NC $55,000 – $70,000 + Incentives + BenefitsWe're partnered with a well-known hospitality group preparing to open an exciting new location in Charlotte this summer, and they're looking for an Assistant General Manager to join the opening leadership team.This is an elevated, vibrant concept that will bring incredible energy to Charlotte's dining scene. You'll play a key role in building the team, creating the culture, and helping launch what is set to become one of the city's newest hospitality destinations.We're looking for a hands-on leader who thrives in fast-paced environments, enjoys developing people, and is passionate about delivering memorable guest experiences.What You'll Be Doing
Supporting the General Manager with all aspects of the restaurant opening and daily operationsLeading the front-of-house team and ensuring every guest receives an exceptional dining experienceAssisting with recruitment, onboarding, training, and performance development of the service teamHelping manage labour, scheduling, payroll, and daily operational performanceMaintaining service standards through hands-on leadership, floor presence, and regular guest interactionOverseeing reservations, service flow, and daily execution to maximize guest satisfactionWorking closely with the General Manager to drive financial performance and achieve restaurant goals
What We're Looking For
3+ years of leadership experience within an elevated casual, upscale, or fine dining restaurantExperience as an Assistant General Manager or similar leadership rolePassion for hospitality and delivering memorable guest experiencesExperience with hiring, onboarding, and training front-of-house employeesSolid understanding of restaurant operations, labour management, scheduling, and payrollSomeone with an ownership mentality who thrives in fast-paced, high-energy environments
Not quite at the Assistant General Manager level? The group is also hiring a Dining Room Manager, making this a great opportunity for experienced floor leaders looking to step into a growing hospitality company.....Read more...
Assistant Front of House Manager – Turks & Caicos
Location: Providenciales, Turks & CaicosSalary: $55,000 USD tax-free + $12,000–$16,000 additional earningsBenefits: Relocation assistance, work permit costs covered, company phone, paid vacation & moreWe are recruiting on behalf of a growing restaurant group in Turks & Caicos seeking an experienced Assistant Front of House Manager to join their busy, dinner-only operation.The Opportunity
Join a $5M+ annual revenue restaurant operation with approximately 145 seats across two unique conceptsLead and support a 50+ person team across FOH operations, ensuring high standards of service and guest experienceWork alongside ownership and the culinary team in a hands-on, fast-paced environmentSupport reservations, floor management, service recovery, training, scheduling and daily operationsOpportunity for career progression and increased responsibility as the company expands into additional concepts
The Ideal Candidate
5+ years of hospitality experience, ideally with previous FOH management or supervisory experienceStrong background in high-volume, full-service restaurantsEnergetic, hands-on leader who thrives under pressureExcellent guest service, communication and organizational skillsCaribbean hospitality experience is a plusComfortable relocating to Providenciales and working approximately 60 hours per weekSingle-status preferred due to the nature of the relocation
Compensation & Benefits
$55,000 USD tax-free salaryApproximately $12,000–$16,000 additional annual earnings through service charge & tip poolRelocation expenses coveredWork permit costs coveredCompany cell phonePaid vacation starting at 2 weeks, increasing with tenureLieu days for public holidays workedNovember/December 2026 start
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Position Title: Retreat and Guest Relations ManagerSalary: Up to £44,000 per annum + BenefitsHours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidaysBased at Ampleforth Abbey YO62 4ENLine Manager: Head of Guest OperationsKey relationships: The Monastery Lead for HospitalityLine management of:
2 x Retreat Coordinators1 x Event CoordinatorVolunteers within Retreats & Events
About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, “Choosing a Future Together”, to ensure a sustainable, faith-led future for the Abbey.Supporting the Monastic Community’s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.The main responsibilities are as follows but are not limited to:-1. Guest Relations and Front of House for Ampleforth Abbey Trust
Provide a first point of Benedictine welcome to all guests, visitors and enquirers.Working closely with the Monastic Lead, manage and implement the annual programme of retreats.Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.Oversee guest arrivals, check-in/check-out processes.Oversee the provision of a Benedictine welcome to all group and event visitors.Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction.Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations.
2. Team Leadership & Management
Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community’s aims.Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.Lead regular team meetings for the management of the team’s workload and the delivery of efficient and proactive guest support services.Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.Lead or arrange training for team members, appropriate to their role.Set clear performance targets for retreat and event bookings.Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust’s Policies and Procedures.
3. Reservations & Revenue Management
Manage the booking calendar for Ampleforth Abbey Trust.Oversee all individual and group retreat reservations.Oversee the coordination of all group tours bookings.Optimise room occupancy and venue space utilization.Handle complex customer enquiries and escalations efficiently.Process invoices, deposits and final billing reports accurately.Track and report on key KPIs.Present monthly performance summaries and guest feedback analysis.
4. Conferences, Concerts & Events Management
Serve as the primary contact for all external hire arrangements.Negotiate contracts, rates and terms for corporate conferences and events.Coordinate ticketing, seating plans and logistics for events and concerts.Liaise with internal and external caterers, audio visual technicians, and facilities’ teams for the smooth delivery of all events.Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events.
5. Customer Experience & Quality Control
Ensure the Benedictine charism of Hospitality is at the heart of the guest experience.Create a warm, welcoming, professional Benedictine guest experience for all guests.Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis.Ensure special guest requirements and dietary needs are logged and delivered.
Ensure all health and safety compliance requirements and documentation are fulfilled across the guests’ experience.
Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey.About You
Previous experience in a similar roleStrong leadership and team management skillsBe a team player, flexible and reliable with a can-do attitudeExcellent guest service and communication abilitiesGood organisational skills with excellent attention to detailStrong problem-solving skills with the ability to manage multiple priorities.Own transport requiredExperience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionCalm, approachable, and professional mannerRespect and support for the spiritual and historic nature of the AbbeyAbility to work in a sometimes quiet, reflective environment
Working Conditions
Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasons
Benefits
Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre
Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Start: ASAPSalary: NegotiableLanguages: Italian and EnglishLocation: MilanMy client is an iconic luxury venue in Milan and is seeking an exceptional General Manager to lead its operations, guest experience, commercial performance, and people strategy.This is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease.The successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan’s most prestigious environments.Role PurposeThe General Manager will have overall responsibility for the venue’s day-to-day operation, financial performance, service culture, reputation, and long-term development.This role requires a highly visible and hands-on leader who is present on the floor, knows the venue’s guests and team members personally, anticipates needs before they are expressed, and ensures that every interaction reflects the standards of an iconic luxury destination.Outstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence.Key ResponsibilitiesGuest experience and luxury standards
Create a consistently exceptional and highly personalised guest experience across every area of the venue.Build genuine relationships with regular, influential, and high-profile guests, remembering preferences, occasions, and personal details.Ensure guests are welcomed with warmth, discretion, confidence, and effortless professionalism.Personally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements.Anticipate guest needs and resolve concerns quickly, discreetly, and generously.Establish service standards that are refined, natural, and never mechanical.Ensure every detail—from arrival and ambience to farewell—is delivered with precision.
VIP and high-profile guest management
Act as the senior point of contact for VIP guests, owners, celebrities, international visitors, and strategic partners.Develop trusted relationships with private offices, luxury brands, concierge services, hotels, embassies, corporate clients, and influential local networks.Manage confidential information with absolute discretion.Coordinate bespoke arrangements, security requirements, privacy expectations, and personalised experiences.Protect the venue’s reputation by responding calmly and decisively to sensitive or high-pressure situations.
Operational leadership
Take full responsibility for the smooth, efficient, and profitable operation of the venue.Lead all operational departments, including front-of-house, food and beverage, events, guest relations, reservations, finance, security, and facilities.Establish and maintain operating procedures, quality standards, service protocols, and performance controls.Remain highly visible during peak periods, major events, VIP visits, and operationally sensitive moments.Ensure consistent coordination between departments and eliminate gaps in communication.Maintain the highest standards of presentation, cleanliness, ambience, safety, and maintenance.Use guest feedback, operational data, and team insight to drive continuous improvement.
Leadership and people development
Lead, inspire, and develop a large multicultural team with clarity, respect, and consistency.Build a culture of accountability, pride, discretion, warmth, and service excellence.Set clear expectations and ensure that every team member understands the venue’s standards.Recruit, coach, mentor, and retain high-performing managers and frontline colleagues.Develop strong department heads and create clear succession plans.Ensure training is practical, continuous, and aligned with the venue’s luxury service philosophy.Recognise exceptional performance while addressing underperformance fairly and promptly.Lead by example through personal presence, composure, energy, and professional conduct.
Commercial and financial performance
Own the venue’s budget, P&L, revenue performance, cost control, and profitability.Develop commercial strategies that strengthen revenue, average spend, repeat visitation, and client loyalty.Work closely with Sales, Marketing, Revenue, and Events teams to maximise business opportunities.Monitor financial performance, labour costs, productivity, purchasing, and supplier relationships.Identify opportunities to improve margins without compromising the guest experience.Present regular performance updates and strategic recommendations to ownership or the executive board.
Brand and reputation
Safeguard and enhance the venue’s position as one of Milan’s leading luxury destinations.Ensure all guest touchpoints reflect the venue’s identity, values, and level of prestige.Collaborate with marketing and communications teams on brand positioning, partnerships, events, and public relations.Maintain strong relationships with the local luxury, fashion, business, cultural, and hospitality communities.Monitor guest feedback, media coverage, social reputation, and market developments.
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