Provide general administrative support to the Administrative Officer and other staff members
Answering incoming calls and customer’s queries
Responding to emails and enquiries in a professional manner
Booking service/repair jobs for engineers
Using a Customer Record Management (CRM) system for engineers’ appointments
Using spreadsheets
Taking delivery of goods or materials, check whether packages / the contents are intact and clearly label them, ready for the engineer’s collection
Assist with basic bookkeeping tasks using the QuickBooks system
Assist with organising and maintaining stationery and office common areas
Training:
A structured apprenticeship programme with ongoing training and support.
Knowledge, skills and behaviours as set out in the standard of the Business Administrator Level 3 Apprenticeship.
Training on the job and via taught sessions at New College Swindon
Training Outcome:Career development opportunities upon successful completion of the apprenticeship.Employer Description:Wiltshire Energy is a locally based company operating out of Royal Wootton Bassett. We provide a range of heat pumps including ground source, water source, and air source heat pumps, solar thermal and solar PV, along with
battery storage and electric vehicle chargers to complement renewable heating systems. Wiltshire Energy offer a range of services to suit homeowners, landlords, self builds, and builders who want to improve
the energy efficiency of their property and reduce their carbon footprint, as well as saving money.Working Hours :Core working hours: 08:00 hrs to 16:00 hrs or 09:00 hrs to 17:00 hrs, 30-minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Time Management,Proactive....Read more...
Answering calls
Handling customer queries and payments
Updating the database
Emailing/posting certificates
Chasing electricians for paperwork
Booking jobs
Scheduling work efficiently
Managing emails and voicemails.
Training:
Business Administrator Level 3 Apprenticeship Standard
Apprentices must attend college sessions once a week (term-time) at the City College Norwich, Ipswich Road campus
Training Outcome:
This apprenticeship offers the opportunity to progress into a full-time permanent role within our office team, upon successful completion
As the business continues to grow, there is real potential to take on additional responsibilities over time, including scheduling, customer account management, and overseeing key administrative functions.We are looking for someone who is committed, reliable, and keen to develop
For the right person, there is scope to build a long-term career with increasing pay and responsibility. We regularly promote from within and value people who want to grow with the business
Employer Description:Our rigorous standards, meticulous recruitment process, and ongoing training ensure that every customer receives:
Expert electricians who meet and exceed industry standards.
Impeccable technical work with a flawless finish.
Respect and care for your property at every step.
A service-first approach from a team that puts your needs above all else.
Reliable after-sales support, giving you peace of mind long after the job is done.
At Electrical Safety Group, we’re committed to delivering a seamless and professional experience every time.Working Hours :Monday - Friday, 09:00 - 15:30, with 30 minutes paid lunch break per daySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Decision making....Read more...
Provide general administrative support to the Administrative Officer and other staff members
Answering incoming calls and customer queries
Responding to emails and enquiries in a professional manner
Booking service/repair jobs for engineers
Using a Customer Record Management (CRM) system for engineers’ appointments
Using spreadsheets
Taking delivery of goods or materials, check whether packages / the contents are intact and clearly label them, ready for the engineer’s collection
Assist with basic bookkeeping tasks using the QuickBooks system
Assist with organising and maintaining stationery and office common areas
Training:
A structured apprenticeship programme with ongoing training and support
Knowledge, skills and behaviours as set out in the standard of the Business Administrator Level 3 Apprenticeship
Training on the job and via taught sessions at New College Swindon
Training Outcome:Career development opportunities upon successful completion of the apprenticeship.Employer Description:Wiltshire Energy is a locally based company operating out of Royal Wootton Bassett. We provide a range of heat pumps including ground source, water source, and air source heat pumps, solar thermal and solar PV, along with
battery storage and electric vehicle chargers to complement renewable heating systems. Wiltshire Energy offer a range of services to suit homeowners, landlords, self builds, and builders who want to improve
the energy efficiency of their property and reduce their carbon footprint, as well as saving money.Working Hours :Core working hours: 08:00 to 16:00 or 09:00 to 17:00, 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Time Management,Proactive....Read more...
ROLE / KEY RESPONSIBILITIES:
Answering and screening phone calls
Greeting visitors
Accepting deliveries
Post incoming and outgoing
Printing & scanning documents
Managing meeting room booking system via Outlook
Setting up meeting rooms including refreshments
Ordering stationery, kitchen, coffee & all other office supplies
Maintaining telephone lists and contact lists on Outlook
Assisting with setting up new projects
Collating staff timesheets and entering on to Sage Accounting
Managing and maintaining Staff Training Matrix with monthly training sessions
Assisting with social media posts on Instagram & LinkedIn
Assisting with office socials & events
Typing for directors on request
Arranging transport and couriers
Keeping all areas of the office clean and tidy at all times
Reporting any maintenance issue to Bruntwood Front of House
Working closely with the Executive PA and Finance Team
Ad hoc duties as and when required
Training Outcome:To be a qualified Business Administrator with possible progression within the organisation upon successful completion of apprenticeship.Employer Description:We are a multi-disciplinary property and construction consultancy with over 20 years experience. We work closely with our valued clients on a range of built-environment projects across the UK. We have the experience, knowledge and reputation to guide our clients through the most complex projects, working with them every step of the way.Working Hours :Monday to Friday, 8.30am - 5.00pm (1hr lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The Apprentice Mortgage Administrator plays a vital supporting role within our brokerage. At Home of Mortgages, our advisers focus on delivering expert guidance to clients, but they rely heavily on the admin team to keep things running like clockwork behind the scenes. That’s where you come in.
As an apprentice, you'll be joining our Operations and Case Management team. You’ll work closely with experienced administrators and mortgage advisers to help manage the client journey from application to completion. You won’t be making the tea (we take turns in that) – you’ll be gaining direct experience in real cases that help real people move home or secure vital finance.
This role is a gateway into the world of mortgages and property, giving you the tools, knowledge and support to build a long-term career in the financial services sector.
Each day will bring something a little different, but you’ll quickly become a key player in keeping the mortgage process moving. You’ll:
-Help gather and check client documents (ID, payslips, bank statements etc)-Track application progress using our CRM system-Communicate with clients by email and phone to provide updates or request missing information-Liaise with lenders, solicitors and surveyors to chase updates and solve issues-Keep everything neat, accurate and compliant in our systems
Learn how the mortgage process works from enquiry to completion
You’ll also have time set aside each week for your learning and coursework as part of your apprenticeship qualification.
Key ResponsibilitiesAssisting with mortgage and protection application administration
- Preparing case files and documentation- Chasing and tracking progress with third parties- Responding to client queries and maintaining excellent communication- Maintaining accurate and up-to-date records in internal systems- Supporting the team with general admin and client service- Learning compliance processes and how to apply them to real cases- Taking ownership of your learning and working toward your qualificationTraining:The Financial Services Administrator (Level 3) apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
· A broad understanding of the financial services sector
· An understanding of the role of the appropriate regulatory bodies
· The importance of relationship building with clients and colleagues
· Understanding of processes and procedures relevant to the role
· How to develop commercial awareness
· Building skills and capabilities within an organisation
Professional Qualifications:
· CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
· Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:Potential for progression to mortgage administrator, mortgage adviser, or further apprenticeships in financial servicesEmployer Description:Home of Mortgages provides Mortgage and Insurance advice to clients UK wide. We advise on residential and buy to let mortgages. We encourage learning and development and enjoy supporting our staff to achieve their career goals.Working Hours :Monday to Friday 9am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Key Accountabilities
Check for new work (candidates) on various platforms/spreadsheets and add new jobs to our internal spreadsheet
Issue new (reviewed) works information to the contractor
Prompt the contractors for weekly progress updates
Assist with any queries from contractors/clients and help with SharePoint updates
Ensure to follow a strict checking process when reviewing contractor updates before accepting from the contractor. Includes querying comments, dates and measurements
Update client’s corporate systems with dates, progress and completion information
Review completed work information and check that all work has been completed
Assist in compiling weekly progress reports
Attend weekly team meetings
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
General responsibilities
The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities
To recognise the importance of fairness and equality in the workplace, and to treat everyone with dignity and respect
Training:The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.Training Outcome:Upon successful completion of the apprenticeship there is a possibility of permanent employment, and going on to complete further qualifications.Employer Description:Esh Construction is the main trading arm of Esh Group, one of the region’s leading privately-owned construction, development, and property services businesses. Operating across the North of England we provide civil engineering, affordable housing, refurbishment, private housing and commercial build services to the private and public sector. Our steady growth to date is testament to our knowledgeable workforce who work collaboratively with our clients to deliver outstanding projects. We have an uncompromising focus on health, safety and quality, and promote a culture that empowers our workforce to be forward thinking and innovative. We are committed to eliminating carbon from our operations by 2040 and to be a ‘truly local’ contractor; supporting the communities and economies in the areas we work through our Queen’s Award winning ‘Constructing Local’ strategy.Working Hours :Monday - Friday 8.30am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Key Accountabilities.
Liaise and maintain effective communication with all Head Office departments and on-site teams
Build and maintain effective client relationships daily
Monitor client satisfaction rates and produce reports
Ensure quality requirements are fulfilled by providing support to site teams, contractors and maintenance operatives
Champion new methodology/services where appropriate
Develop and implement training plans for self / maintenance and site teams
Administration of computer systems
Produce QR codes for the team
Print manuals for the Aftercare and Site Teams
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility
General responsibilities:
The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
To participate fully in the apprenticeship Gateway programme including the attendance at college one day a week
To demonstrate Esh Values – we care about people – we do things the right way – we take responsibility – we are courteous – we work together
Training:The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.Training Outcome:Upon successful completion of the apprenticeship there is a possibility of permanent employment and going on to complete further qualifications. Employer Description:Esh Construction is the main trading arm of Esh Group, one of the region’s leading privately-owned construction, development, and property services businesses.
Operating across the North of England we provide civil engineering, affordable housing, refurbishment, private housing and commercial build services to the private and public sector.
Our steady growth to date is testament to our knowledgeable workforce who work collaboratively with our clients to deliver outstanding projects.
We have an uncompromising focus on health, safety and quality, and promote a culture that empowers our workforce to be forward thinking and innovative.
We are committed to eliminating carbon from our operations by 2040 and to be a ‘truly local’ contractor; supporting the communities and economies in the areas we work through our Queen’s Award winning ‘Constructing Local’ strategy.Working Hours :Monday - Friday 8.30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste collection companies
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great potential to progress into a permanent position for the right candidate.Employer Description:Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards
We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy.
The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.Working Hours :Monday to Friday; 30 hours a week on a two-week rota
Week one 12:00 - 18:30pm (inc 30 min break)
Week two 08:00am - 14:30 (inc 30 min break)Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude....Read more...
