An exciting opportunity has arisen for a skilled Private Client Legal Secretary to join a well-established law firm specialising in personal injury, medical negligence, and family law.
As a Private Client Legal Secretary, you will provide efficient administrative and secretarial support to fee earners, enabling them to deliver high-quality legal services to clients.
This full-time office based role offers a competitive salary and benefits.
You will be responsible for:
* Offering comprehensive secretarial support to fee earners, including preparing correspondence and documents.
* Handling client communications via phone and in person, addressing inquiries and providing updates.
* Managing the diary, scheduling appointments, and arranging meetings for fee earners.
* Managing case files, ensuring they are opened, maintained, and closed within the case management system.
* Preparing and dispatching mail and documents.
* Offering support to other secretaries and assisting with reception duties as required.
What we are looking for:
* Previously worked as a Private Client Legal Secretary, Legal Secretary, Legal Administrator, Legal Assistant, Private Client Secretary, Legal Clerk or in a similar role.
* Have proven experience in a Private Client / Wills & Probate environment.
* Strong client-facing skills with the ability to handle enquiries in a professional manner.
* Excellent organisational and time-management skills to handle multiple tasks effectively.
* A proactive and adaptable approach to supporting fee earners.
This is a great opportunity for a Private Client Legal Secretary to join a dynamic legal team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Join an Award-Winning Law Firm Where Your Wellbeing and Career Come First
Rated 4.6 stars on Feefo
Platinum Service Award for Exceptional Client Care
Offices in Merseyside, Lancashire and the Wirral
Hybrid working, private medical care, and full career development support
This is your chance to join a people-first law firm that puts its employees and clients at the heart of everything. From genuine work-life balance and strong values to top-tier benefits and real opportunities for growth we make sure youre supported to succeed.
If its your time to work for a law firm that puts your needs front and foremost, then now is the time to make that move.
You can expect:
- A competitive salary
- 25 days holiday plus bank holidays
- Hybrid working including home office equipment provided
- Private medical insurance
- Life assurance
- Pension plan
- Employee Assistance Programme
- Referral bonus scheme
- Unlimited access to the internal Training Academy
- Clear career development plans and regular reviews
Our client is a multi service law firm thats proud of its warm and collaborative culture, and theyre committed to making a positive difference for their clients, their teams, and the communities they work with.
This opportunity is for a NQ + Solicitor with experience in Wills, Trusts & Probate, and the ability to run their own caseload using case management software, and experience of working towards targets (Chargeable hours), and excellent client care skills.
Key Accountabilities include:
- Maintain up-to-date case management systems to allow the team to find and use documents easily and efficiently and also assist generally with document management;
- To perform any other duties as requested by the fee earner, team leader or management staff.
- To assist the team by preparing routine documents or basic legal documents for fee earner approval;
- To assist fee earners by providing an element of chargeable legal services;
- To assist on cases by carrying out research, drafting documentation, liaising with clients and third parties and providing first rate legal advice to clients;
- To ensure that the firms policies and procedures and those laid out by regulatory bodies such as the Solicitors Regulation Authority are complied with fully at all times;
- To contribute towards the effective management of risk by carrying out regular risk assessments on all matters, efficient file management and by providing excellent client care;
If youre looking for a role that balances professional challenge with personal support and where youll genuinely enjoy coming to work wed love to hear from you.....Read more...
As the Customer Care Apprentice, it’s your job to provide a seamless, welcoming and proactive experience for clients from the point of instruction throughout their conveyancing journey. Acting as the first point of contact, you’ll manage onboarding, support case progression through updates and client liaison, and work closely with Conveyancing Executives and the wider Conveyancing Assistants to ensure outstanding service delivery.
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Act as the first friendly and professional contact for new clients.
Guide clients through the onboarding process (ID checks, welcome packs, initial documents).
Explain next steps clearly and manage client expectations.
Serve as a dedicated point of contact for general updates and reassurance.
Proactively chase case progress and update clients where required.
Manage incoming calls, emails, and walk-in enquiries, escalating where appropriate.
Monitor service standards and report back to manager where required (response times, communication clarity).
Receive, document and track customer complaints to ensure timely resolution including investigating issues by collaborating with relevant departments where necessary and communicating resolutions to clients clearly, calmly and empathetically.
Following up to ensure satisfaction after resolution.
Maintain accurate client records in case management systems.
Support feedback collection and help monitor satisfaction scores.
Identify common client issues and report trends for service improvement.
Respond to and monitor online reviews.
Reach out to clients that leave negative reviews to gather feedback on their experience and report back.
Liaise with estate agents, brokers, and other third parties as necessary.
Support with any other duties necessary with the level of responsibility of this role as needed.
Training Outcome:To become a qualified Customer Care Assistant.Employer Description:New Homes Law is a CLC regulated practice. The CLC is the Specialist Property Law Regulator who enables lawyers to offer more transparent, secure and innovative services. It also helps inform consumers, for more clarity and less stress.
The CLC deliver effective regulation of specialist conveyancing and probate lawyers that protects consumers and fosters competition and innovation in the provision of legal services. They do so by setting entry standards and regulating providers to deliver high quality, accessible legal services.Working Hours :Monday – Friday
9am-5pm
1 hour unpaid lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Time management skills,Reliable,Timekeeping skills,Self motivated,Professionalism under pressure....Read more...
This long established multi service legal firm with offices throughout Lancashire seek to employ an experienced Commercial Property Solicitor to join their office based in the city centre of Preston.
The Role
Working as a Property Solicitor or Property Executive within the Specialist and Commercial Property team based at their Preston office, you will manage a varied caseload of:
- commercial property transactions including freehold/leasehold sales and purchase, refinance, SIPP transactions;
- commercial lease transactions
- bridging finance of commercial and residential property;
- commercial and residential developments;
- land transactions, including purchase of development land, overage agreements, option agreements
You must have a minimum of 2 years experience of running your own property caseload from initial instruction to completion. It is essential that you have strong experience of dealing with the sale and purchase of commercial properties and commercial leases.
Responsibilities
- Handling all aspects of a mixed caseload of commercial property transactions, land transactions and specialist property matters including bridging financial, developments, overage and opinions, as well as assisting the Private Client and Family teams with probate sales.
- Approving legal titles
- Preparing freehold and leasehold reports for clients and lenders
- Raising necessary enquiries and dealing with replies to enquiries
- Preparing Land Registry applications and dealing with requisitions
- Manage caseload through effective use of case management system
- Adhere to and promote compliance with the firms policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards
- Through training and other means, to keep fully up to date with relevant legislation and practice
People Management
- Support the development of team assistants. Encourage and facilitate this development by broadening their experience, knowledge and skills. Monitor team supports delivery of client service with regular feedback.
- Work with your Team Leader to identify opportunities to move people where appropriate, with the aim of increasing the flexibility of the department and its ability to respond to a variety of different pressures.
Client Management
- Ensure client service levels agreements are met
- Maintain and build good professional working relationships with clients, external institutions and organisations
- Develop and improve client service standards, encouraging a total customer care culture throughout your team
Experience & Skills
- Minimum of 2 years experience of managing own property caseload from instructions to completion and registration
- Proficient in managing varied and technical property transactions, which must include experience of dealing with commercial property and commercial leases
- Adept at checking freehold, leasehold titles and commercial leases
- Ability to raise, check and respond to additional enquiries within your technical experience
- Signing off AML checks and Customer Due Diligence
- Working within lenders instructions
- Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
- Able to work accurately and clearly explain technical matters to non technical users in both written and verbal forms.
- Good IT skills including experience in using Microsoft office tools Word, Excel, Outlook etc.
- Strong experience of using property case management software
- A client focused approach to service delivery
- Keen attention to detail and ability to manage busy caseload
This is a great opportunity to join a fantastic firm who offer back great benefits. If you are interested in this role, please send a copy of your CV to Tracy at t.carlisle@clayton-legal.co.uk or alternatively you can call on 0161 9147 357
At Clayton Legal we passionately believe your talent matters, so we specialise in recruiting the best legal talent and connecting this to the right opportunities. Clayton Legal is recognised as the talent partner of choice with clients ranging from small legal practices to international and global law firms. Whether you're looking for total recruitment outsourcing or a single appointment, or an overview of the recruitment market our award recognised service can confidently meet your talent needs.....Read more...
