The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone.
Developing relationships with other departments.
Preparing orders.
Meeting deadlines.
Stock control/management.
Processing warranty claims and payment.
Identifying parts.
Business development/planning.
Marketing and visual merchandising.
Forecasting and budgeting.
Managing logistics including organising and arranging deliveries.
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Parts process specialist.
Parts supervisor.
Parts manager.
After sales manager.
May lead to sales executive.
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Customer Support Executive
· Front of House – Brand Representative
· Customer Service expert leading to after sales, service advisor or parts advisorEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvementTraining:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Customer Support Executive
· Front of House – Brand Representative
· Customer Service expert leading to after sales, service advisor or parts advisorEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Due to further company growth and busy accounts, we are looking for three further Customer Service Advisors to join their fast paced customer service team. Due to company growth, these 12-month fixed-term contracts come with a strong likelihood of becoming permanent.
If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering exceptional customer service, this Customer Service Advisor role could be the perfect opportunity for you.
Key Responsibilities as a Customer Service Advisor:
Processing customer orders via phone, email, and EDI
Handling queries related to inventory, pricing, and deliveries, ensuring timely resolutions
Managing technical enquiries using electronic parts diagrams as a first level of support
Building and maintaining strong relationships with customers and sales teams
Proactively resolving queries and keeping customers updated on orders and returns
What We’re Looking For:
Proven experience in customer service and administration
Strong communication skills with a customer-focused approach
Excellent attention to detail and the ability to multitask in a fast-paced environment
Proficiency in Microsoft Office (SAP experience beneficial but not essential)
A proactive, problem-solving team player with great interpersonal skills
What’s in It for You?
A fantastic opportunity to join an innovative, market-leading company
A positive, people-focused culture with genuine career progression opportunities
Salary: £25,000 - £26,400
Hours: 37.5 per week (Monday to Friday, 8:30 AM – 5 PM)
Hybrid working model
Benefits include: 26 days holiday + bank holidays, pension scheme, health plan, end-of-year discretionary bonus, critical illness cover, sick pay, staff discounts, volunteer days, social events, and more
This Customer Service Advisor role is a fantastic opportunity to be part of a growing business that values its team and offers long term career potential.
....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/Management
Processing Warranty Claims and Payment
Identifying Parts
Business development/ Planning
Marketing and Visual Merchandising
Forecasting and Budgeting
Managing logistics including organising and arranging deliveries
Training:
You will learn the key principles, practices and skills that underpin the role
You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/Management
Processing Warranty Claims and Payment
Identifying Parts
Business development/ Planning
Marketing and Visual Merchandising
Forecasting and Budgeting
Managing logistics including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Service CoordinatorYeovil £28,000 - £30,000 + Progression step + Training + Varied role + Early finish Fridays + Benefits + Package + IMMEDIATE START
Are you looking for a service coordinator role with a progression step to Service Manager in a business where you will get full training? Great opportunity to work for an employer who will make you into a great service coordinator.
Work for a leading company within the engineering industry who pride themselves on their customer service standards across UK. This Service Coordinator will play a vital role with the growth of the company and will be able to increase your knowledge with a company focused on being a great place to work.
This Service Coordinator Role will include:
* Service Coordinator role * Developing service contracts * Dealing with customers over the phone * Maintain service list and calendar, scheduling call outs for engineers * Maintain stock levels for engineers * Helping with service meetingsThe successful Service Coordinator will have:
* A background as a service coordinator / admin / parts advisor or similar * Experience being on the phones is essential * Experience within an engineering environment is desired * Experience with Microsoft 365 * Live commutable to Yeovil
If interested, please contact apply or call Georgia on 07458163040.
Keywords: service coordinator, admin, scheduling, car parts, service parts, yeovil, sherborne, barwick, south west
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phoneDeveloping relationships with other departmentsPreparing ordersMeeting deadlinesStock control/ManagementProcessing Warranty Claims and PaymentIdentifying PartsBusiness development/ PlanningMarketing and Visual MerchandisingForecasting and BudgetingManaging logistics including organising and arranging deliveries.Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Maintenance, System and Diagnostic Technicians
· Service Team Leader
· Service Manager
· After Sales ManagerEmployer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Richmond Motor Group Bognor are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard qualification.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way.
The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years.
The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises.
Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Motorvogue Hyundai in Dunstable are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday – Friday, 8am – 5pm with a 30 min lunch.Skills: Communication skills,Customer care skills,Reliable,punctual,hardworking....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
Greet customers in a professional and courteous manner, ensuring a positive service experience.
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
Coordinate with the parts department to ensure timely availability of required components for service appointments.
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
To assist the parts department at busy times.
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard.
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification.
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified.
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.
Employer Description:Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo.
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made, and exciting experiences are shared. Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.Why Apply?Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry. About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training, and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network. Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pmSkills: Communication skills,Motivated,Team working....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.Why Apply?Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry. About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday, 8am - 4:30pmSkills: Communication skills,Motivated,Team working....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo.
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities.
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties to include but are not limited to:
Working within our fully equipped workshop alongside the workshop manager and other members of staff
Assessing & diagnosing faults on a range of petrol, diesel and battery machines
Carrying out repairs & servicing to manufactures guidelines
Communicating directly with manufactures technical departments to help diagnose issues with machines
Assisting in the installation, repairs and servicing of robotic mowers
Assisting with off-site breakdown and repairs
Ordering and checking in parts to the workshop department
Answering phone calls and e-mails when required
Training:
You will be working towards a Level 2 Land Based Service Engineer Apprenticeship Standard
You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor
You will be required to attend Bicton College for block weeks as part of the apprenticeship training
Training Outcome:On successful completion of the Level 2 Land Based Service Engineer apprenticeship, apprentices may wish to progress to Level 3 Land Based Service Engineer apprenticeship.
There may also be opportunity to progress with the company. Employer Description:We sell garden machinery from the leading manufactures such as Stihl, Husqvarna & Stiga. We also hire plant equipment and tools from our main depot to contractors and DIYers in the surrounding area. We have our own onsite workshop servicing and repairing garden machinery, from chainsaws to ride on garden tractors, along with repairs to hire equipment. Alongside this we sell, install, service and repair auto mowers. This involves visiting customers gardens, assessing the area for suitability then working with the customer to find the right machine. Following this we will take the customer through the app to operate the robot and carry out follow up visits to check the machine is working for the customer. We pride ourselves on being a long-standing local business with friendly, knowledgeable staff to help and advise our customers. We are a well know business in the area and have a large customer base who return to us over and over because of the level of service we provide. We are the only authorised dealer in the area who stock the best brands, such as Stihl & Husqvarna.Working Hours :Monday to Friday 8am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer enquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities.
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday, between 8.00am and 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
