Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why Apply?• You love engaging and talking with people• A vital, in demand role that will give you future opportunity to progress• A supportive team committed to your growth• A nationally recognised qualification• Top class trainingAbout You:• Positive and friendly attitude • People person who loves working and communicating with their team and customers • Passionate and motivated• Committed to delivering exceptional customer serviceIf you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick, apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Haydock Commercials are an independently owned Scania dealer and a provider of quality used trucks in the North West of England and North Wales.Haydock supply and service a wide range of high quality pre-owned Scania vehicles of all specifications and ages with specialist Technicians at their Preston, Warrington, Widnes, Ellesmere Port and Deeside sites who are highly qualified to keep your vehicle on the road.Working Hours :Monday- Friday 8am- 4:30pmSkills: Communication skills,Motivated,Passionate,Problem solving....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why Apply?• You love engaging and talking with people• A vital, in demand role that will give you future opportunity to progress• A supportive team committed to your growth• A nationally recognised qualification• Top class training About You:• Positive and friendly attitude • People person who loves working and communicating with their team and customers • Passionate and motivated• Committed to delivering exceptional customer serviceIf you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick, apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Established in 1983, Keltruck Ltd is the largest independent Scania dealer in Europe with 18 depots across the Midlands and South Wales. The company, founded by Chris Kelly, is today managed by an experienced team of executive directors with several decades worth of experience within the road transport industry and the Scania U.K. network between them.Working Hours :Monday - Friday 8am - 4:30pmSkills: Communication skills,Motivated,Passionate,Problem solving....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why apply?:
You love engaging and talking with people
A vital, in demand role that will give you future opportunity to progress
A supportive team committed to your growth
A nationally recognised qualification
Top class training
About you:
Positive and friendly attitude
People person who loves working and communicating with their team and customers
Passionate and motivated
Committed to delivering exceptional customer service
If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick, apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Haydock Commercials are an independently owned Scania dealer and a provider of quality used trucks in the North West of England and North Wales.Haydock supply and service a wide range of high quality pre-owned Scania vehicles of all specifications and ages with specialist Technicians at their Preston, Warrington, Widnes, Ellesmere Port and Deeside sites who are highly qualified to keep your vehicle on the road.Working Hours :Monday - Friday, 8.00am - 4:30pm.Skills: Communication skills,Motivated,Passionate,Problem solving....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:A Proud Part of Grainger Motor Group
Family run. Since day one.
EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!
At EMG Motor Group we’re your trusted source for reliable new and used vehicles, proudly representing BYD, Kia, Mazda, and MG. Staffed with incredible Ford, Hyundai, Mitsubishi, and Nissan aftersales specialists we’re not just here to get you on the road, we’re dedicated to keeping you there. We know just how life changing it can be to have a vehicle that meets your needs, that’s why EMG are proud partners of the Motability scheme with specialists on hand to assist with making the process as accessible as possible.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Level 2 Autocare Technician
Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face to face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Functional Skills in English and maths if required
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:At Allen Motor Group we take great pride in providing all our customers with a level of service that is second-to-none. We attract candidates from all kinds of backgrounds and industries to help us create great teams that can consistently make our customers and colleagues happy.
As our history stretches back over a century, we like to believe we know about superb service, so look forward to welcoming fresh faces and ideas to our teams who ask for nothing but the best.
Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
