Safe storage of parts
Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. The apprentice will also be required to attend college at the DAF Parts Distribution based in Haddenham, Buckinghamshire on a block release (approximately 2 days every 2-3 months).
An apprentice’s training includes:
Visiting a bespoke college academy
VRQ in the parts industry
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do? Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include: Advising customers on how to solve a problem with their vehicle. Taking orders from customers both face to face and over the phone. Maintaining an ordered stock room and finding parts from stock. Raising invoices for parts sold. Liaising with other members of staff. Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Customers may include members of the public, service departments of retailers, and garages. Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: A willingness to learn Teamwork Quality focus Personal responsibility and resilience Problem solving.Training:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally. Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the 17 month programme, you will receive the following: Level 2 Retailer Standard JLR specific certifications.Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:
Building relationships with internal and external customers
Taking orders from customers in person and over the phone
Maintaining stock room
Identifying parts
Processing payments for parts sold
Working with technicians to ensure they have the correct parts to complete their work
Training:
The Vehicle Parts Advisor role follows the Customer Service Practitioner Level 2 standard
The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Your development is supported through your Volvo Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified
Training Outcome:There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Holden Group is a family-owned group of Car Dealerships in Norwich & Kings Lynn, Norfolk and Bury St Edmunds, Suffolk. Holden Group has been looking after customers since 1928. We represent the Kia, Volvo, Honda, Renault, Dacia, and MG brands in Norwich, Bury St Edmunds and surrounding Norfolk and Suffolk areas. Holden offers new, nearly new and approved used cars and vans for sale to private and business clients. We offer servicing, repairs and maintenance for Norfolk & Suffolk motorists from its Norwich, Kings Lynn and Bury St Edmunds sites, all at affordable prices. We pride ourselves on having a trusted reputation for being knowledgeable and offering an honest and enjoyable experience.Working Hours :A typical working week could be 40 hours Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
Safe storage of parts
Handling, storing, and receiving stock
Processing payments
Following company procedures
Identifying, sourcing, and ordering parts
Monitoring and solving customer problems/enquiries and processing customers' orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face-to-face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.Training:
Customer Service Specialist Level 3
Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
An Apprentice’s training includes:
Industry-recognised Level 2 Customer Service
Practitioner Standard qualification
Functional Skills in maths and English (if required)
Training Outcome:
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:We are a local, family-run business with almost 50 years of experience; specialising in used vehicles of all makes and models. If you have a particular vehicle you are looking for, please ask one of our helpful team and we will endeavour to find something suitable for you.
Previously occupied by our sister branch 'Loughborough Kia', our small showroom in mountsorrel is very well equipped to help with all of your used car needs; with main dealer experience in an independent setting we can offer you the best possible service with great value.Working Hours :Monday - Friday, 09:00am - 05:00pm. May include some Saturdays. Breaks to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Key Objectives: To supply and sell parts to meet published turnover objectives.
Detailed Responsibilities:
To satisfy all customer requirements and increase all aspects of the parts business through direct selling.
To be fully conversant with all procedures within the department.
To facilitate Trade sales via phone and email.
To facilitate internet sales to the public.
To ensure all customers are dealt with promptly and courteously.
To be fully aware of the usual trading terms of the dealership.
To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed.
To ensure that the work area is kept to a high standard of cleanliness.
To maintain acceptable standards of dress.
To maintain up-dated displays at all times as per requirements.
To ensure that old units are returned to the manufacturer in the prescribed manner.
To attend training courses as specified by the manufacturer.
To ensure that the procedures for handling cash, cheques and accounts are fully adhered to.
To report any stock damage or stock losses to the Parts Manager.
To assist in stock checks when required.
The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters.
To maintain good relationships with all suppliers.
To maintain good working relationships with colleagues in other departments.
This job description is not inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Employer.Training:
On the job training and 1-1 sessions delivered by New College Swindon.
Knowledge, skills and behaviours as set out in the Customer Service Practitioner Level 2 Apprenticeship Standard.
Training Outcome:Progression to a permanent Parts Advisor roleEmployer Description:Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.Working Hours :8.30am to 5.30pm Monday to Friday inclusive with an unpaid break for lunch of 1 hour per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:
Parts Process Specialist
Parts Supervisor
Parts Manager
After Sales Manager
May lead to Sales Executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Patience....Read more...
Our Engineering Technician Apprenticeship is a 4-year program, which can lead onto one of the following 4 areas of technical expertise:
Manufacturing / Engineering Support Technician - this role provides technical support and expertise for all areas of the Manufacturing and Engineering functions.
Metrology Engineer - this role involves checking aircraft parts to ensure they are delivered correctly and to the highest standard.
Quality Engineer - This role provides experience in all aspects of aircraft design and manufacture.
Tooling Engineer - Tool Engineers use their skills to design, modify or repair tooling that will be used to produce aircraft parts. Training:Year 1: The majority of your first year will be working offsite at college. Towards the end of the first year, you will undertake a return to site induction followed by onsite GKN training.
Years 2 & 3: You will undertake Business Familiarisation rotation placements. During your placements, you will document work that you complete and review this regularly with your GKN training advisor.
Year 4: You will complete your Level 4 Technical Certificate and continue on-the-job training in your final department. This is where you will complete your Qualification as well as your End Point Assessment.Training Outcome:Progression to full time role in the future, but this is not guaranteed.Employer Description:Every day, around the world, we help aircraft fly further, faster & greener. We’re the world’s leading tier one aerospace supplier of systems and components. With over 15,000 employees across 41 manufacturing sites in 13 countries serving over 90% of the world’s aircraft & engine manufacturers with sales of £2.8bn. Together as “One GKN” we’re moving our business & industry forward developing technologies that rapidly decarbonise aircraft, and innovating to help build a new generation of planes that produce zero emissions. We’re putting sustainability at the heart of what we do; driving our objective to becoming a net zero greenhouse gas emissions business before 2050!Working Hours :Monday - Friday. Shift times to be confirmed.Skills: Attention to detail,Problem solving skills,Team working....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Welcome to Warners Citroën Tewkesbury, where our commitment spans over 100 years in the motor industry and 40 years as dedicated Citroën specialists. As one of the largest independent motor dealers in the county, we prioritise the personal touch to ensure you make the most of our award-winning range of vehicles.Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Work on a range of people processes from recruitment to resignation/retirement.
Support the Payroll team with inputting and processing data.
Provide support for the implementation of the new HR and Payroll Information System.
Handle day to day HR queries, providing relevant information to the organisation.
Undertake administrative tasks such as maintaining filing systems, organising post, arranging meetings, and taking minutes as required.
Use of Microsoft applications such as Outlook, Word and Excel.
Accurately input data into HR systems, databases, spreadsheets, and process and retrieve data as necessary.
Adhere to stated policies and procedures, relating to health, safety, and environmental and quality management.
Generate written communication and reports based on existing documents.
Undertake additional tasks and responsibilities as assigned or necessary within the scope of the role.
Training:
The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard and the CIPD Level 3 Foundation Certificate in People Practice.
Monthly classroom attendance at Colchester Institute - Colchester Campus.
Training Outcome:
You could work as a HR Assistant or HR Administrator. You may choose to specialise in certain parts of HR such as Recruitment or Learning & Development.
With experience and further qualifications, individuals may progress to HR Advisor or HR Officer roles.
Employer Description:Trinity House is a charity dedicated to safeguarding shipping and seafarers, providing education, support and welfare to the seafaring community with a statutory duty as a General Lighthouse Authority to deliver a reliable, efficient and cost-effective aids to navigation service for the benefit and safety of all mariners.Working Hours :Monday to Friday 8:30am - 5pm, with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
