Parts Advisor
Salary: up to £32000 per annum + Bonus
Location: Gloucester
Job Type: Full-time, Permanent
Hours: Monday to Friday - 8am to 5pm
We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Gloucester.
Parts Advisor Key Responsibilities
- Provide efficient parts support to the service and workshop teams.
- Maintain accurate stock levels and manage inventory.
- Order and source specialist parts when required.
- Carry out regular stock checks and ensure parts are correctly delivered.
- Deliver excellent customer service both internally and externally.
Parts Advisor Requirements
- Previous experience in an automotive / commercial vehicle parts role.
- Strong IT and administration skills.
- Excellent communication and customer service skills.
- Full UK driving licence (essential).
Parts Advisor Benefits
- Competitive salary of up to £35000 per annum
- Opportunity to work with a reputable multi-site dealership.
- Ongoing training and career development.
How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on 07955 081 481, email john@holtrecruitment.com, or click Apply Now to submit your CV.....Read more...
Parts Advisor
Salary: £33500 per annum + Bonus
Location: Exeter
Job Type: Full-time, Permanent
Hours: Monday to Friday - 7am to 4pm OR 9am to 6pm + 1 in 2 Saturday Mornings
We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Exeter.
Parts Advisor Key Responsibilities
- Provide efficient parts support to the service and workshop teams.
- Maintain accurate stock levels and manage inventory.
- Order and source specialist parts when required.
- Carry out regular stock checks and ensure parts are correctly delivered.
- Deliver excellent customer service both internally and externally.
Parts Advisor Requirements
- Previous experience in an automotive / commercial vehicle parts role.
- Strong IT and administration skills.
- Excellent communication and customer service skills.
- Full UK driving licence (essential).
Parts Advisor Benefits
- Competitive salary of up to £33500 per annum
- Opportunity to work with a reputable multi-site dealership.
- Ongoing training and career development.
How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on 07955 081 481, email john@holtrecruitment.com, or click Apply Now to submit your CV.....Read more...
Parts Advisor
Salary: £31500 to £36000 per annum
Location: Portsmouth
Job Type: Full-time, Permanent
Hours: Monday to Friday - 8am to 5.30pm + 1 in 3 Saturday Mornings 8am to Midday
We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Portsmouth.
Parts Advisor Key Responsibilities
- Provide efficient parts support to the service and workshop teams.
- Maintain accurate stock levels and manage inventory.
- Order and source specialist parts when required.
- Carry out regular stock checks and ensure parts are correctly delivered.
- Deliver excellent customer service both internally and externally.
Parts Advisor Requirements
- Previous experience in an automotive / commercial vehicle parts role.
- Strong IT and administration skills.
- Excellent communication and customer service skills.
- Full UK driving licence (essential).
Parts Advisor Benefits
- Competitive salary of up to £35000 per annum
- Opportunity to work with a reputable multi-site dealership.
- Ongoing training and career development.
How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on 07955 081 481, email john@holtrecruitment.com, or click Apply Now to submit your CV.....Read more...
Parts Advisor
Salary: £29140 to £33000 per annum
Location: Bicester
Job Type: Full-time, Permanent
Hours: Monday to Friday - 7am to 4pm / 8am to 5pm / 9am to 6pm + 1 in 3 Saturday Mornings 8am to Midday
We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Bicester.
Parts Advisor Key Responsibilities
- Provide efficient parts support to the service and workshop teams.
- Maintain accurate stock levels and manage inventory.
- Order and source specialist parts when required.
- Carry out regular stock checks and ensure parts are correctly delivered.
- Deliver excellent customer service both internally and externally.
Parts Advisor Requirements
- Previous experience in an automotive / commercial vehicle parts role.
- Strong IT and administration skills.
- Excellent communication and customer service skills.
- Full UK driving licence (essential).
Parts Advisor Benefits
- Competitive salary of up to £33000 per annum
- Opportunity to work with a reputable multi-site dealership.
- Ongoing training and career development.
How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on 07955 081 481, email john@holtrecruitment.com, or click Apply Now to submit your CV.....Read more...
Circa £32k + £3k Sales Bonuses, Well Established Blue Chip Company, Permanent RoleWe are seeking a motivated and customer-focused Parts Advisor to join a busy automotive parts operation in Cambridge. This is an excellent opportunity for an experienced parts sales advisor, or mechanic who is looking to step away from the tools.The Role As a Parts Advisor, you will be responsible for identifying and supplying the correct vehicle parts, maximising sales opportunities, and providing exceptional support to both trade and retail customers. You will work closely with colleagues to achieve sales objectives while maintaining high standards of customer service and operational efficiency. This role will mainly be focused on ‘warm’ sales, however occasional outreach to potential new customersKey Responsibilities
Accurately identify and supply vehicle parts that meet customer requirements.
Maximise sales by promoting products, special offers, and identifying upselling opportunities.
Maintain up-to-date product knowledge through training, technical bulletins, catalogues, and product updates.
Deliver exceptional customer service through telephone, email, and face-to-face interactions.
Build and maintain strong relationships with customers through regular communication.
Progress customer orders efficiently while providing expert advice and support.
Handle customer enquiries, concerns, and complaints professionally and effectively.
Maintain accurate customer records in line with data protection requirements.
Process customer orders, payments, and documentation accurately using internal systems.
Source additional parts from external suppliers or partner locations when necessary.
Skills & Experience The ideal Parts Advisor will have:
Previous experience within an automotive parts, distribution, or customer sales environment.
Experience dealing with trade and retail customers over the telephone and in person.
A proven ability to identify sales opportunities and achieve targets.
Good IT skills and confidence using parts lookup and ordering systems.
Knowledge of parts and vehicle materials
What We're Looking For The successful parts advisor will be enthusiastic, organised, and committed to delivering first-class customer service. You'll be confident handling multiple priorities, enjoy working in a target-driven environment, and be passionate about helping customers find the right solutions.If you're an experienced parts advisor looking to join a professional automotive business offering excellent earning potential and long-term career development, we'd love to hear from you.If you are interested in this parts advisor role, please apply now or contact Grace at E3 Recruitment....Read more...
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Parts Advisor / Parts Controller to join their busy site in the Maidenhead area.
Bodyshop Parts Advisor / Parts Controller job role:
- You will be responsible for the management of the Bodyshop Parts department
- Maintaining and operating an efficient and profitable parts operation
- Motivate and develop the Parts Department ensuring excellent customer service is delivered to customers by phone, online, and face to face
- Work with other Heads of Departments to develop business strategy
- Source additional parts from outside the Dealership using the appropriate search methods
Requirements for Bodyshop Parts Advisor / Parts Controller:
- Strong background within the Parts Department having managed a team in a previous role
- The ideal Parts Manager must have excellent interpersonal and communication skills together with a friendly and approachable manner
- You will be computer literate and have worked with some form of parts software/platform.
If you are interested in finding out more get in contact with Piam on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
....Read more...
As an Apprentice Parts Advisor you will be required to combine your communication skills, outgoing personality and the ability to deal with people in order to advise customers on vehicle parts, components and accessories, take orders and control and organise stock. Training Outcome:
Progression onto the role of Parts Advisor
Employer Description:As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Working Hours :Monday- Friday, some weekend work may be requiredSkills: Communication skills,Organisation skills,Initiative,Patience....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do? Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle.
Taking orders from customers both face to face and over the phone.
Maintaining an ordered stock room and finding parts from stock.
Raising invoices for parts sold.
Liaising with other members of staff.
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Customers may include members of the public, service departments of retailers, and garages. Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the 17-month programme, you will receive the following:
Level 2 Retailer Standard
JLR specific certifications
Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path. Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.
You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.
Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
Reviewing and forward-planning workloads and checking for accurate and detailed information.
Liaising with the workshop to ensure they have their required parts.
Receipting, issuing and controlling stock.
Taking care of customers that are bringing in their vehicles for service/repair.
Identifying parts required and sourcing parts using parts catalogues and internal systems.
Communicating with customers on the progress of their vehicle.
Advising of any faults or repairs required and providing clear and accurate solutions.
Preparing customer reports and invoices.
Training Outcome:Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!Employer Description:Arnold Clark is Europe's largest independently owned car retailer, with branches across the UK offering new and used vehicles, servicing, repairs, MOTs, vehicle rentals and accident repair services. For over 70 years, we've built our reputation on providing outstanding customer service and investing in our people.
About Our Apprenticeships:Our award-winning apprenticeship programme gives you the opportunity to earn while you learn, gaining a nationally recognised qualification alongside hands-on experience in a real working environment. You'll receive full training, support from experienced mentors, and the chance to develop valuable skills that can lead to a long and successful career with Arnold Clark. Many of our managers and industry experts began their journey as apprentices, making this the perfect first step into the automotive industry.Working Hours :8:30am - 5:00pm, Monday - Thursday. 8:30am - 4:00pm, Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do? Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle. Taking orders from customers both face-to-face and over the phone.
Maintaining an ordered stock room and finding parts from stock.
Raising invoices for parts sold.
Liaising with other members of staff.
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Customers may include members of the public, service departments of retailers, and garages.
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the 17-month programme, you will receive the following:
Level 2 Retailer Standard
JLR specific certifications
Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path. Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Key responsibilities:
Answering telephone enquiries from Trade and retail customers
Keeping customers updated with marketing promotions and offers
Updating customers details on Company software
Identifying the correct parts using Electronic parts catalogues
Processing orders
Handling cash and processing card payments
Serving customers at the trade counter
Replenishing stock for the trade counter
Training:
Training will take place at the Apprentices place of work and the Training provider will come to your place of work
Training Outcome:
You will become a Permanent member of the team and we will then look into progression courses for you
Employer Description:Autovaux Car Parts is a leading supplier of Automotive spare parts and we are looking for an experienced Full Time Parts Advisor to join our friendly team at Shawcross, Dewsbury.Working Hours :Hours 8.30am to 5.30pm Monday to Friday (8.00am to 12.30pm Alternate Saturdays)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:
You will learn the key principles, practices and skills that underpin the role
You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Parts process specialist
Parts supervisor
Parts manager
After sales manager
May lead to sales executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Supplier Level 2 Apprenticeship will be delivered online and workplace visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:R H Commercials is an established commercial vehicle business, specialising in the servicing, repair and maintenance of commercial vehicles. The company is committed to providing a high-quality service to its customers while developing the skills and careers of its employees.
This apprenticeship offers an excellent opportunity to gain hands-on experience, learn from experienced technicians and build a long-term career within the commercial vehicle industry.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered online and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:R T Commercials is an established commercial vehicle business, providing vehicle sales, servicing, repairs and maintenance to customers. With a strong focus on quality, reliability and customer service, the company offers an excellent environment for apprentices to develop practical skills and gain valuable industry experience while working alongside experienced professionals.
As an apprentice at R T Commercials, you will have the opportunity to learn, develop and build a rewarding career within the commercial vehicle industry.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Welcome to Thurlow Nunn Hyundai - Northampton. As your authorised Hyundai retailer, we're dedicated to providing exceptional service and driving progress for humanity with electrified vehicles tailored to your needs. Explore our diverse range of Hyundai models, from stylish saloons like the IONIQ 6 to versatile SUVs like the TUCSON.
Our team is here to ensure a seamless buying experience with our state-of-the-art service centre staffed by trained technicians, dedicated to keep your Hyundai running smoothly.
At Thurlow Nunn Hyundai - Northampton, we're more than just a retailer – we're part of your community. Thank you for choosing us for all your automotive needs.Working Hours :Monday to Friday 08:30 - 17:30 with an hour lunch for 16 & 17-year-olds Monday to Friday 08:30 - 17:30 with an hour lunch and also 1 in 2 Saturdays 08:00 - 12:00 for 18 years+.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
As an apprentice Parts Advisor, you will play an integral part within a fast-paced working environment, working with Workshop colleagues and external customers.Roles and Responsibilities include, but are not limited to:
Handling, storing, and receiving stock
Identifying, sourcing, and ordering parts - Checking incoming stock against delivery notes and storing stock in the correct locations
Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint!
Supporting customers and workshop staff with any queries
Processing cash and card payments for customer parts
Ensuring quality is maintained throughout all stages to exceeding customers’ expectations
Building positive relationships with customers
Training:
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level
Training Outcome:
BCA provide all their apprentices with the skills needed to become fully qualified and competent individuals with a secure vocation
A BCA trained apprentice will become a top class asset to their business for years to come
Employer Description:BCA have been bringing together buyers and sellers for nearly 70 years Starting in 1946 as Southern Counties Car Auctions they were one of the first companies to let people across the UK buy and sell a wide range of cars at auction from budget run arounds to imports.Working Hours :Monday- Friday
8:00- 17:00Skills: Administrative skills,Communication skills,Excellent telephone manner....Read more...
You will be ordering parts for many different makes and models of accident damaged vehicles from a variety of sources
You will progress chase parts orders, checking parts in, recording parts, booking parts onto jobs, storing and issuing parts, panels and consumables
You will be dealing with both colleagues and suppliers in person, by telephone and by e-mail
You will be working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
You will use a number of different software systems
Learn customer service and business administration skills
Training:
Our training partner will deliver a high-quality Business Administration Level 3 programme here in our bodyshop
No college attendance required as training will take place onsite
You will work alongside a highly skilled mentor who will support you in becoming a qualified Parts Advisor
Once the apprenticeship is complete, you will achieve a Level 3 in Business Administration
Training Outcome:Following completion of your apprenticeship, you can expect employment as well as the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.Employer Description:Doing the simple things brilliantly…vehicle repair perfection. MG Accident Repair Centre is renowned for absolute professionalism, quality and attention to detail in all aspects of vehicle body repair, with customer focus and communication at the very centre. Widely recognised throughout Wolverhampton, Stafford, Cannock and Stoke-on-Trent, their first-class service extends throughout the West Midlands, Staffordshire and Shropshire. Holding numerous insurance approvals and BSI 10125 status. MG Accident Repair Centre continue to strive, invest and exceed all customer expectations. We believe in delivering uncompromising quality whilst providing an exceptional level of service for all of our customers. Utilising our years of expertise and training we provide a specialised range of services tailored to enhancing the experience of owning your vehicle whether it be repair your vehicle after an accident, carry out minor cosmetic repairs or carrying out any routine checks…why would you settle for anything less? Everything we do is built around the same philosophy, to repair your vehicle and return it to its original pre-accident condition, with the least amount of inconvenience to you. We handle the whole claim process for you and promise to keep you informed every step of the way. Customer focus, service and retention is a key element within the business model. We have eliminated conflict, implemented new thinking processes, new technology, new rules and procedures to ensure we have a solution we know our customers and partners desire.Working Hours :Monday - Friday 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
A varied role within the Automotive Industry, learning on the job alongside the front of house team, assisting with all level of service advisor and customer service work passing through a busy forward focused business with a real opportunity for career progression.
The role:
Customer service experience, dealing with customers by telephone, email, text and face to face visits
Processing work using a company garage management system
Parts ordering
Allocating parts to jobs and processing returns
Data entry and CRM
Using AI integrations
Customer follow up calls
Assisting with garage management system (all training provided)
Training:The apprentice will attend online lessons, once every other week, to work towards their Customer Service Practitioner Level 2 Apprenticeship standard.
In addition, they will be allocated with their assessor who will visit them within the workplace once every 6-8 weeks.
The apprentice will complete a minimum of 6 hours off the job each week.Training Outcome:Potentially a permanent position available for the right candidate.Employer Description:Stourbridge Automotive Ltd provides a high level of service, offering friendly and accurate vehicle advice for Audi, BMW, BMW MINI, Mercedes, Jaguar, Land Rover and Range Rover (JLR group).Working Hours :5-days a week, full time (8:15am - 5:45pm). Working days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations
Identify accurately customer requirements
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
Maintain and continually improve the quality of service provided to the customer
Trained - to receive, inspect and check documentation of all incoming parts
Trained - to adequately package material, which is to be despatched from the parts department
To carry out any additional duty relative to the parts department as requested
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.Training Outcome:Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a pay check all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.Employer Description:Since 1976, AP Autocare has earned a reputation as Bristol’s leading independent garage.Located in Bedminster, within easy reach of the city centre and Temple Meads Station, we combine over four decades of experience, transparent pricing, and genuinely exceptional customer service – saving you up to 30% compared to main dealer rates.
Expert multi-brand vehicle careWe are Bristol’s largest independent specialist, offering dealership-level servicing and repairs for top marques including BMW, VW, Audi, Skoda, SEAT, MINI, Land Rover, Citroën, and Peugeot. Our highly trained technicians use genuine or manufacturer-approved parts and cutting-edge diagnostic tools – often from dealer backgrounds – to ensure precision and reliability.
What we do at AP AutocareAP Autocare is your one-stop workshop for:
Full servicing, MOTs, diagnostics, and EV repairs and servicingAir conditioning, brakes, tyres, exhausts, clutches, batteries, and fluidsTiming belts and chains, welding, and wheel alignmentWhether you require general maintenance or specialist vehicle support, we’ve got you coveredWorking Hours :Monday - Friday 8:30am - 5:30pmSkills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Hyundai York are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Drive Motor Retail Hyundai York is an authorized Hyundai retailer dedicated to providing exceptional service and a wide range of Hyundai vehicles. They offer new and used cars, including models like the IONIQ 6 and TUCSON, and emphasize customer care and satisfaction. The dealership is located at Great Northway, Nether Poppleton, York, and is known for its excellent customer service and a modern showroom facilityWorking Hours :Monday - Friday 8:30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Paul Rigby Hyundai are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
The training will take place at the work place with 1:1 support and monthly teams calls.
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:A family-run business proudly representing the Hyundai brand since 1996 in Bromsgrove. In 2025, we expanded with a second location in Stratford-upon-Avon, continuing our strong commitment to exceptional customer service.
Get in touch with our team today or visit us at either of our dealerships in Bromsgrove and Stratford-upon-Avon. Our sales and service departments have a longstanding history of delivering outstanding experiences. Meet our dedicated team members below, who provide this level of service every day.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical....Read more...
Duties to include but are not limited to:
Talking to customers
Removing customer kitchens
Reading and following plans
Assembling flat pack kitchens
Installing worktops, such as stonework
Altering plumbing as required
Installing flooring
Working a part of a team
Training:
You will be working towards a Level 2 Property Maintenance Apprenticeship standard
You will receive on and off the job training and support from an assessor and an Apprenticeship Advisor
You will be required to attend Cornwall College Camborne on a weekly basis as part of the apprenticeship training
Training Outcome:
On successful completion of your apprenticeship you may wish to progress onto a Level 3 Apprenticeship
For the right person there might be a full time position offered in the company
Employer Description:Kitchens and More install kitchens across Cornwall. This can involve tiling, flooring and some plumbing work as needed.
Kitchens and More work alongside B&Q and Wickes to install their products
We also carry out kitchen makeovers which involves using the original structure but replacing parts such as quartz overlay worktops to give them a new lease of life. Working Hours :Monday to Friday working between 8am to 6pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Stoneacre Motor Group provides a CAREER FOR LIFE programme which gives every employee an equal opportunity to train, be ambitious, grow their experience, and ensure a clear path up to management/director level.
We heavily invest in apprenticeships, and Shaun Foweather’s (Managing Director) mission is to see apprentices develop and one day be part of the senior management team.
Being both Provider and Employer, Stoneacre works exceptionally well to ensure the training delivered is not only outstanding in quality of teaching and learning, but also industry-leading.
Our directors and senior management communicate this consistently, and our Mission Statement is 'Learning that inspires and empowers Careers for Life’. Working together, our bespoke training programmes and residential block training give our learners every tool and skill for them to succeed in their apprenticeship and career.
At Stoneacre, it’s not about funding - for us, it’s about making a difference and changing someone’s life, as well as the value that adds to our culture and business.Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
This is a fantastic opportunity for someone who has recently completed A Levels, college or another Level 3 qualification and is interested in health and safety, sustainability, the environment, engineering or how businesses can operate more responsibly. You do not need years of experience. We are looking for someone who is curious, organised, willing to learn and keen to make a difference.
About Xylem
Xylem is a leading water technology company dedicated to “solving water” and developing innovative, sustainable solutions to the world's water, wastewater and energy challenges. From helping collect and distribute water to supporting its reuse and return to nature, Xylem's technology plays an important role in creating a more sustainable future. You will become part of a team that helps make sure people can work safely while also reducing the impact that business operations have on the environment.
What will you be doing?
You will gain practical experience across Environmental, Health & Safety, working alongside an experienced EHS team and learning how these areas operate within a real global business.
You will be supported to:
Assist with workplace health and safety risk assessments
Support workplace inspections and safety tours
Help investigate incidents and near misses
Assist with developing safe working procedures
Support safety campaigns, communications and toolbox talks
Help maintain health and safety training and compliance records
Get involved in contractor and visitor safety processes
Collect and analyse environmental data
Help monitor waste, energy and water usage
Support recycling and waste management initiatives
Assist with environmental inspections and compliance checks
Help identify trends, data gaps and opportunities for improvement
Support sustainability and continuous improvement projects
Use Excel and Power BI to help produce environmental reports and dashboards
Take part in EHS meetings, training and improvement projects
Get involved in real business projects
One of the exciting things about this apprenticeship is the opportunity to contribute to live projects that have a genuine impact on how Xylem operates.
Depending on your development and the projects underway, you could get involved in areas such as:
Supporting updates to ISO management systems
Screening and reviewing conformity and regulatory requirements
Helping to create and develop the EHS SharePoint site, making important EHS information easier for colleagues across the business to access
Supporting the digitalisation of risk assessments
Getting involved in the implementation of ERP systems, including Coupa
Supporting standardisation and rationalisation initiatives
Contributing to wider EHS and sustainability improvement projects
This means you will not simply be learning about EHS in theory. You will see how it is applied in a real business and how your work can contribute to making workplaces safer, more efficient and more sustainable.
You will also have the opportunity to see how different parts of a business work together, giving you a much broader understanding of the workplace than you would get from studying alone.Training:What will you learn?
During your apprenticeship you will develop knowledge and skills in areas including:
Health & Safety
Risk assessment
Safe systems of work
Workplace inspections
Incident investigation
Safety legislation and compliance
Training and communication
Environment & Sustainability
Environmental compliance
Waste management
Energy and water reduction
Environmental data and reporting
Sustainability initiatives
Continuous improvement
Business & Professional Skills
Communication
Teamwork
Problem solving
Data analysis
Presenting information
Professional judgement
Working with different teams and stakeholders
Using digital systems and technology in the workplace
You will also develop confidence in using workplace technology, including Microsoft Excel and Power BI, as well as gaining exposure to systems such as SharePoint and Coupa.
Delivery Model /Teaching & learning sessions:
Every individual will have 1:1 virtual teaching & learning with the Skills Coach each month, planned and agreed lasting approx. 2 hours during day shifts.
Your apprenticeship
You will complete the Safety, Health & Environment Level 3 apprenticeship standard, combining structured learning with real workplace experience.Training Outcome:An apprenticeship is the start of your career, not the end of your learning.
Successful completion could lead to roles such as:
EHS Technician
Environmental Coordinator
Junior EHS Advisor
There is also the opportunity to continue developing professionally, with successful learners able to join the Institution of Occupational Safety and Health (IOSH) at TechIOSH level.Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Apprenticeship Agency (FJAA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :Monday to Friday
37.25 hours per week (which would include the apprentice learning time). 8.00am- 4.00pm or 9.00am- 5.00pm
½ hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
