Initially, the role will focus on supporting the finance function of the business, playing close attention to the supplier side - ensuring accurate and timely processing of invoices, purchase orders, payments, and supplier queries - while also processing weekly contractor invoices and payments. Over time, you will be supported to take on more analytical and reporting responsibilities, building towards a Finance Assistant position.
Day-to-Day Finance Operations
Process supplier invoices, purchase orders (POs), and credit notes accurately and efficiently with the support of the finance team
Manage weekly payment runs and ensure all supplier payments are made on time
Reconcile supplier statements and resolve invoice or payment discrepancies
Maintain the purchase ledger and ensure data integrity in the finance system (SAGE)
Process weekly contractor invoicing, ensuring all timesheets, rates, and approvals are accurate before payment
Handle supplier and contractor queries promptly and professionally, working alongside your Line Manager to answer these queries in the correct manner
Month-End and Financial Support:
Assist with month-end accruals, prepayments, and journal entries
Support the Finance Manager in maintaining accurate financial records and reconciliations
Help prepare management reports, KPIs, and cost analyses as part of your development
Systems and Process Improvements:
Contribute to improving efficiency and accuracy in the purchase-to-pay process
Support the rollout and optimisation of finance systems and automation tools
Training:The Level 3 Assistant Accountant apprenticeship standard includes 6 AAT exams, in addition to the Synoptic Assessment as part of the End-Point Assessment (EPA) process.
The knowledge units will be delivered at the EMA training hub in Derby, or online (depending on apprentices’ location) through day release.
AAT Modules are as follows:
Introduction to Bookkeeping (Level 2 Unit)
Principles of Bookkeeping (Level 2 Unit)
Management Accounting Techniques
Financial Accounting:
Preparing Financial Statements
Business Awareness
Tax Processes for Business
Training Outcome:
Opportunity for a full time position within the team upon completion of the apprenticeship programme
Employer Description:Here at Atlas, we pride ourselves on being at the forefront of innovation and excellence in the composites industry. With a proven track record of delivering high-quality products and services, we have gained the trust and recognition of our clients as a reliable and reputable manufacturer.
By joining our team, you will have the chance to work alongside industry experts and professionals who are passionate about what they do. You will have the opportunity to learn and grow in a supportive and collaborative environment that values creativity, teamwork, and continuous improvement.Working Hours :Monday - Friday, 8.00am - 4.30pm (30 minute lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Team working,Initiative,Experience Microsoft tools....Read more...
You’ll play a key role in supporting our sales operations, learning how our business runs day-to-day, and developing valuable skills that will set you up for long-term success in the engineering and manufacturing industry.
Represent FPE Seals in a professional manner at all times
Develop relationships with allocated key customers, providing single point of contact within the business for quotationsand queries
Manage allocated set of low spending customers, maintaining relationship and develop understanding of their truepotential, feeding back information to sales team
Maximise customer potential by upselling product and chasing up quotations
Monitor performance of key customers or identify new customers for development, liaising with external sales or salesmanagement
Answer incoming sales calls or respond to voicemail or email providing commercial support for customer enquiries orqueries including cross-referencing from catalogues or online searches of items not listed on system
Provide customers with technical support, utilising all available company resources
Create quotes received from enquiries, ensuring that all contract review rules are met
Process orders received from email/fax/phone, taking card payments if required
Identify seals and seal kits sent by customers as samples, providing feedback and quotations where necessary
Obtain pricing and lead-time for non-stocked parts from suppliers in conjunction with purchasing
Obtain all necessary technical information from customer to enable production to manufacture machined seals forcustomers
Create parts on Jasper for new product or kits or input customers alternative part numbers
Liaise with courier companies or taxi companies in circumstances requiring special attention
Assist Finance department with invoice queries
Ensure that the databases/CRM held within FPE Seals for customers are accurate and up to date with all customerand contact details
Cover, when requested, Trade Counter Sales
Deal with customer complaints in line with company proceduresOther
Comply with Health & Safety, Quality and all other policies of the company
Carries out other tasks as and when requested to do so by management
Comply with company health safety policies and procedures and, as applicable, ensure safe use and maintenance of all equipment and fully utilise all safety items within the legal and H&S requirements.
Training Outcome:Become part of the internal sales team at FPE Seals.Employer Description:Founded in 1984 in Darlington, UK, FPE Seals now stock, supply and distribute to customers internationally, across all areas of industry, operating from branches across the UK, including Swan Seals in Aberdeen, as a well as a branch in The Netherlands.
Our custom services also include the design and creation of express machined seals, as well as legacy sourcing for existing seals.
Both ISO 9001 and ISO 14001 registered, we pride ourselves on using our industry knowledge and technical expertise, to deliver a high-quality, personal and efficient service.
We understand how important it is to get our products to you as quickly as possible, which is why we offer a same day dispatch service.Working Hours :Monday -Friday- 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team.
The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself.
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem-solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes customer service
Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT hardware
Windows operating systems
Microsoft Office
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working,Hardware and software,Troubleshooting,Windows 11 operating system....Read more...
As part of our 200-strong In-Service Submarine Engineering Team, you’ll be joining a group of dedicated professionals who support both in-service and build-stage submarines. The work is varied and meaningful, ranging from design investigations and feasibility studies to maintaining the technical records and configuration data that keep each vessel safe and operational.
Collaboration is at the heart of everything we do. Working alongside engineers and technical specialists, you’ll contribute to real projects that combine design, assurance and engineering delivery. Your time will be split between producing and reviewing 2D and 3D Computer-Aided Design (CAD) models, carrying out engineering surveys, and supporting data management and documentation. You may also have opportunities to visit submarines at HM Naval Base Clyde in Scotland, gaining valuable insight into how your work supports the fleet.
As your knowledge and confidence grow, you’ll take on more responsibility in areas such as change control, technical reporting and quality assurance. Every experience will help you build strong analytical and problem-solving skills, while developing a practical understanding of how engineering principles are applied to real-world challenges.
Training:As part of your apprenticeship, you’ll study for the Level 4 Engineering Manufacturing Technician Apprenticeship Standard through Weston College, working towards a Higher National Certificate (HNC) in Engineering. For the first two years, you’ll attend college one day per week, building your academic and technical knowledge while applying what you learn back in the workplace. In your later years, you’ll focus more on live projects, developing practical and professional skills that will prepare you for a career as an engineering professional. Training Outcome:When you complete the programme, you’ll move into a role as a Trainee Engineer or Configuration Technician. You’ll have the technical understanding, professional qualification and practical experience to take on complex engineering work with confidence. Upon completion, you can expect to earn a competitive salary exceeding £38,000. From there, your development doesn’t stop. Through the Babcock Role Framework, you’ll have a clear view of how your career can progress, with mapped-out pathways, development opportunities and the tools you need to get wherever you want to go. Employer Description:Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
We provide through-life technical and engineering support for our customers’ assets, delivering improvements in performance, availability and programme cost. Our c27,700 employees deliver these critical services to defence and civil customers, including engineering support to naval, land, air and nuclear operations, frontline support, specialist training and asset management.
We also design and manufacture a range of defence and civil specialist equipment, from naval ship and weapons handling systems to liquid gas handling systems. We also provide integrated, technology-enabled solutions to our defence customers in areas such as secure communications, electronic warfare and air defence.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Organisation skills,Team working....Read more...
As an Apprentice Pharmacy Assistant, you will play a key role in supporting the day-to-day operations of the pharmacy while gaining hands-on experience and industry knowledge.
Your responsibilities will include:
Customer Service & Support
Assisting customers with general inquiries and providing excellent customer service.
Advising patients on over-the-counter medications under pharmacist supervision.
Processing prescriptions accurately and efficiently.
Handling transactions, including cash and card payments.
Dispensing & Stock Management
Preparing and labelling medications in accordance with regulations.
Assisting pharmacists with dispensing prescription medicines.
Managing stock levels, restocking shelves, and checking for expired medications.
Receiving, storing, and organizing pharmaceutical supplies.
Administrative Duties
Maintaining accurate patient records and prescription logs.
Handling confidential information with discretion and in compliance with GDPR regulations.
Assisting with pharmacy documentation and regulatory compliance.
Health & Safety Compliance
Following pharmacy protocols and health & safety guidelines.
Ensuring cleanliness and hygiene standards are maintained in all areas.
Complying with industry regulations, including data protection and controlled drug procedures.
Training & Development
Developing an understanding of NHS policies, prescriptions, and pharmaceutical regulations.
Shadowing experienced pharmacists and team members to gain practical experience.
Training:
This apprenticeship is work based learning therefore most of the time you will be working at the employer’s address.
Pharmacy Services Assistant Level 2
https://www.instituteforapprenticeships.org/apprenticeship-standards/pharmacy-services-assistant-v1-0
Functional Skills if required
Please note that the apprenticeship standards require the apprentice to sit an End Point Assessment. Please refer to above link for more information.
Training Outcome:Potential opportunity for a permanent role within the company following successful completion of the apprenticeship if there is capacity.Employer Description:Brothers Pharmacy is a well-established community pharmacy committed to delivering high-quality healthcare services to local residents. As part of the NHS network, the pharmacy provides a wide range of essential services including prescription dispensing, appliance dispensing, and prescription delivery. In addition, Brothers Pharmacy actively supports public health initiatives such as stop smoking services, weight management programmes, type 2 diabetes screening and seasonal flu vaccinations. The pharmacy also offers specialist services including a travel health clinic, private weight loss support, and access to the NHS Pharmacy First service, making it a trusted hub for both NHS and private healthcare needs. With a strong focus on patient care, accessibility, and community wellbeing, Brothers Pharmacy plays a vital role in supporting the health of Leicester’s diverse population.
Working Hours :Working Hours:
Variety of Shifts will be scheduled across the following opening times:
Opening Hours:
- Mon–Wed & Fri: 09:00 AM – 06:30 PM
- Thu: 09:00 AM – 05:00 PM
- Sat: 10:00 AM – 06:00 PM
- Sun: ClosedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Overview
A high-growth B2B SaaS company is hiring a Customer Success Manager to own the post-sale revenue engine across a strategic enterprise customer base. This role is responsible for customer retention, expansion, renewals, and cross-sell motions — with a clear mandate to drive net revenue retention of 105–115%+.
You will design and execute scalable customer success workflows, including QBR frameworks, adoption and health scoring models, churn forecasting, and upsell identification. You’ll play a critical role in optimizing the full customer lifecycle from onboarding through renewal.
This is a hands-on, high-impact role suited to a commercially focused CSM who excels in fast-paced, data-driven SaaS environments.
Key Responsibilities
Own customer retention, expansion, and renewal processes across a strategic enterprise portfolio.
Deliver consistent net revenue retention of 105–115%+.
Build and operationalize scalable CS playbooks, including QBRs, adoption tracking, and growth opportunity frameworks.
Develop and maintain customer health scoring models and churn risk indicators.
Partner with Product and Sales to drive product adoption, influence roadmap planning, and support cross-sell initiatives.
Forecast churn, expansion, and renewal revenue with accuracy.
Lead enterprise-level customer communications, including executive stakeholder management.
Contribute to the development and scaling of Customer Success operations as the company grows.
....Read more...
Head Chef – Aian Cuisine – Oxfordshire – 45k Wok cooking essential!BicesterJob Role: Head ChefSalary: 45kFood Style: Asian Fusion / ChineseTeam Size: 5 ChefsRestaurant size: 65 coversDaily Covers: 200 when busyReports to: Operations ManagerNearest Transport: Bicester VillageWe are looking for an experienced wok chef that can lead, train and motivate a team of 4 chefs through service in this popular Southeast Asian restaurant.The site is busy and they can regularly complete 200 covers with excellent service and attention to detail. This is a great job for a chef with experience in Asian cooking and there is also menu development for a strong head chef.You will also have access to top quality ingredients and be part of an already successful group of 4 restaurants with a great reputation for quality. They serve up traditional Chinese food and also Dim Sum, that are steamed fresh daily, dumplings and bao buns!We are looking for a real professional that can come in and lead the team by setting standards in the kitchen and creating elegant and Asian food.This would suit someone with good wok skills and excellent back of house management. You could be the Head chef we are looking for so – Apply Today!Head Chef Benefits:
Internal progression.All fresh food site.Creative freedom.Competitive pay for head chefs.A company with a proven track record.Ambitious and quality focused group.Free staff meals.28 days holiday.
Are you an ambitious Head Chef, executive chef or senior sous chef ready for a new challenge?Then apply today and contact - Contact Olly at COREcruitmentCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. ....Read more...
An exciting opportunity has arisen for a Registered Manager to lead a children's home supporting young people with emotional and behavioural difficulties. Our client provides tailored care and support, ensuring safe, nurturing, and development-focused environments.
As a Registered Manager, you will be responsible for leading the home and delivering high-quality care to vulnerable children.
This full-time permanent role offers a salary range of £50k - £60k with profit share of £5k quarterly + £2k for outstanding inspection results.
You will be responsible for
* Leading the home and managing daily operations to meet care standards.
* Ensuring full compliance with regulatory requirements, including Ofsted registration.
* Promoting safeguarding and child protection at all levels within the home.
* Developing and motivating a skilled, engaged workforce.
* Managing resources effectively to maximise service delivery.
* Driving continuous improvement and innovation across the service.
* Maintaining strong communication with internal teams and external stakeholders.
* Overseeing financial performance and achieving operational targets.
What we are looking for
* Previously worked as a Childrens Home Manager, Registered Care Manager, Registered Home Manager, Registered Manager, Home Manager, Care Manager, Homecare manager or in a similar role.
* Have recent experience of 2 years (within 5 years) in children's residential care.
* Must have experience working in EBD settings.
* Supervisory or leadership experience of 1 year in a care environment.
* Proven knowledge of relevant legislation and Ofsted regulations.
* Strong leadership, people management, and motivational skills.
What's on offer
* Competitive salary.
* Profit Share
* Fully funded training and qualifications.
* Employee Assistance Programme
* 25 days per year plus Bank Holidays
* Pension scheme
* Salary Sacrifice Scheme
* On-site parking
* Store and employee discounts
* Referral programme
* Gym membership
* Health and wellbeing support.
* Maternity and sick pay support.
* Unlimited paid holidays
* Casual Dress
This is a fantastic opportunity to lead a dedicated children's home and make a tangible difference in young people's lives.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Childrens Home Manager / Registered Manager to lead a children's home supporting young people with emotional and behavioural difficulties. Our client provides tailored care and support, ensuring safe, nurturing, and development-focused environments.
As a Childrens Home Manager / Registered Manager, you will be responsible for leading the home and delivering high-quality care to vulnerable children.
This full-time permanent role offers a salary range of £50k - £60k with profit share of £5k quarterly + £2k for outstanding inspection results.
You will be responsible for
* Leading the home and managing daily operations to meet care standards.
* Ensuring full compliance with regulatory requirements, including Ofsted registration.
* Promoting safeguarding and child protection at all levels within the home.
* Developing and motivating a skilled, engaged workforce.
* Managing resources effectively to maximise service delivery.
* Driving continuous improvement and innovation across the service.
* Maintaining strong communication with internal teams and external stakeholders.
* Overseeing financial performance and achieving operational targets.
What we are looking for
* Previously worked as a Childrens Home Manager, Registered Care Manager, Registered Home Manager, Registered Manager, Home Manager, Care Manager, Homecare manager or in a similar role.
* Have recent experience of 2 years (within 5 years) in children's residential care.
* Must have experience working in EBD settings.
* Supervisory or leadership experience of 1 year in a care environment.
* Proven knowledge of relevant legislation and Ofsted regulations.
* Strong leadership, people management, and motivational skills.
What's on offer
* Competitive salary.
* Profit Share
* Fully funded training and qualifications.
* Employee Assistance Programme
* 25 days per year plus Bank Holidays
* Pension scheme
* Salary Sacrifice Scheme
* On-site parking
* Store and employee discounts
* Referral programme
* Gym membership
* Health and wellbeing support.
* Maternity and sick pay support.
* Unlimited paid holidays
* Casual Dress
This is a fantastic opportunity to lead a dedicated children's home and make a tangible difference in young people's lives.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Childrens Home Manager / Registered Manager to lead a children's home supporting young people with emotional and behavioural difficulties. Our client provides tailored care and support, ensuring safe, nurturing, and development-focused environments.
As a Childrens Home Manager / Registered Manager, you will be responsible for leading the home and delivering high-quality care to vulnerable children.
This full-time permanent role offers a salary range of £50k - £60k with profit share of £5k quarterly + £2k for outstanding inspection results.
You will be responsible for
* Leading the home and managing daily operations to meet care standards.
* Ensuring full compliance with regulatory requirements, including Ofsted registration.
* Promoting safeguarding and child protection at all levels within the home.
* Developing and motivating a skilled, engaged workforce.
* Managing resources effectively to maximise service delivery.
* Driving continuous improvement and innovation across the service.
* Maintaining strong communication with internal teams and external stakeholders.
* Overseeing financial performance and achieving operational targets.
What we are looking for
* Previously worked as a Childrens Home Manager, Registered Care Manager, Registered Home Manager, Registered Manager, Home Manager, Care Manager, Homecare manager or in a similar role.
* Have recent experience of 2 years (within 5 years) in children's residential care.
* Must have experience working in EBD settings.
* Supervisory or leadership experience of 1 year in a care environment.
* Proven knowledge of relevant legislation and Ofsted regulations.
* Strong leadership, people management, and motivational skills.
What's on offer
* Competitive salary.
* Profit Share
* Fully funded training and qualifications.
* Employee Assistance Programme
* 25 days per year plus Bank Holidays
* Pension scheme
* Salary Sacrifice Scheme
* On-site parking
* Store and employee discounts
* Referral programme
* Gym membership
* Health and wellbeing support.
* Maternity and sick pay support.
* Unlimited paid holidays
* Casual Dress
This is a fantastic opportunity to lead a dedicated children's home and make a tangible difference in young people's lives.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Childrens Home Manager / Registered Manager to lead a children's home supporting young people with emotional and behavioural difficulties. Our client provides tailored care and support, ensuring safe, nurturing, and development-focused environments.
As a Childrens Home Manager / Registered Manager, you will be responsible for leading the home and delivering high-quality care to vulnerable children.
This full-time permanent role offers a salary range of £50k - £60k with profit share of £5k quarterly + £2k for outstanding inspection results.
You will be responsible for
* Leading the home and managing daily operations to meet care standards.
* Ensuring full compliance with regulatory requirements, including Ofsted registration.
* Promoting safeguarding and child protection at all levels within the home.
* Developing and motivating a skilled, engaged workforce.
* Managing resources effectively to maximise service delivery.
* Driving continuous improvement and innovation across the service.
* Maintaining strong communication with internal teams and external stakeholders.
* Overseeing financial performance and achieving operational targets.
What we are looking for
* Previously worked as a Childrens Home Manager, Registered Care Manager, Registered Home Manager, Registered Manager, Home Manager, Care Manager, Homecare manager or in a similar role.
* Have recent experience of 2 years (within 5 years) in children's residential care.
* Must have experience working in EBD settings.
* Supervisory or leadership experience of 1 year in a care environment.
* Proven knowledge of relevant legislation and Ofsted regulations.
* Strong leadership, people management, and motivational skills.
What's on offer
* Competitive salary.
* Profit Share
* Fully funded training and qualifications.
* Employee Assistance Programme
* 25 days per year plus Bank Holidays
* Pension scheme
* Salary Sacrifice Scheme
* On-site parking
* Store and employee discounts
* Referral programme
* Gym membership
* Health and wellbeing support.
* Maternity and sick pay support.
* Unlimited paid holidays
* Casual Dress
This is a fantastic opportunity to lead a dedicated children's home and make a tangible difference in young people's lives.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Job Title: Director of Sales – Luxury Hotel & Resort Salary: Up to £80,000 + Bonus Location: BuckinghamshireWe are currently recruiting a Director of Sales to join a prestigious luxury hotel and resort. This is a rare opportunity to lead sales across all key segments — including corporate, events, golf, leisure, and F&B. The ideal candidate will be commercially astute, highly motivated, and able to position the resort within the competitive luxury hospitality market.About the position
Develop and deliver the overall sales strategy to drive revenue across rooms, events, golf, leisure, and F&B.Identify and grow new business opportunities, whilst nurturing existing client relationships.Act as the market segment specialist across corporate, leisure, weddings, events, and memberships.Oversee the proactive sales and events teams, ensuring revenue targets are achieved across all segments.Lead on pricing, segmentation, and distribution strategies in collaboration with revenue management.Host key clients, FAM trips, and site inspections, showcasing the resort’s luxury offering.Deliver clear reporting on performance, including forecasting, ROI analysis, and market trends.Work closely with the Executive team to ensure all activity supports profitability and long-term growth.
The successful candidate
Proven experience as a Director of Sales (or equivalent senior role) within luxury hotels, resorts, or venues.A strong understanding of the luxury hospitality market, with experience across multiple segments.Commercially focused with the ability to make strategic and tactical decisions to maximise revenue.A dynamic leader with excellent communication skills and the ability to inspire and mentor teams.Track record of building strong relationships with high-value clients, agencies, and partners.Knowledge of hotel operations, events, and golf or leisure offerings is highly desirable.
Company benefits
Competitive salaryPerformance-based bonus structureOpportunity to lead sales for a market-leading luxury resort
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com....Read more...
SALES MANAGER – COMMERCIAL FINANCE
LONDON – HYBRID WORKING
UP TO £60,000 + £80,000 OTE
THE OPPORTUNITY:
Get Recruited are exclusively recruiting for a highly successful business in Commercial Finance, specialising in Invoice Finance, who are looking to expand their team with an experienced Sales Manager.
This role plays a key part in guiding and developing the sales team to meet revenue goals and support overall business growth.
This is a fantastic opportunity for an individual from a Business Development Executive, Consultant, Broker, Inside Sales, Sales Manager, Business Development Manager, Team Manager, Team Leader role within Commercial Finance, Invoice Finance or a Commercial Lender who is looking to join an industry leading business.
THE ROLE:
Overseeing and managing the performance of sales consultants.
Coaching and mentoring team members to help them strengthen their skills and results.
Developing and rolling out effective sales strategies, plans, and workflows.
Monitoring the sales pipeline and reviewing data to spot opportunities for improvement.
Setting, tracking, and driving progress toward targets and KPIs, while keeping the team motivated.
Reviewing sales metrics and preparing reports that offer valuable insights for senior leadership and the wider team.
Working closely with other departments, such as marketing and operations to ensure sales activities are aligned and overall business processes run smoothly.
THE PERSON:
Must have sales experience in Commercial Finance. Invoice Finance would be advantageous.
Proven experience in leading sales teams with the ability to motivate and develop team members to enhance performance.
Strong knowledge of sales processes, strategies and techniques.
Capable of identifying and resolving challenges within the team or sales processes.
Excellent communication skills, with experience collaborating with senior management to support planning, growth, and scaling of the department.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Financial Controller | Multi-Site Hospitality Operator | France | €60,000 + BonusI am searching for an experienced Financial Controller to oversee the full financial governance of a growing multi-site hospitality business in France. This role requires a qualified accountant with strong commercial insight, excellent modelling capabilities, and the ability to operate in a fast-paced, early-stage environment.The successful candidate will take full ownership of financial reporting for the French market, ensure compliance with UK and local requirements, and build robust financial tools that support both operational performance and long-term growth.Perks & Benefits
€60,000 annual salary (up to €70,000 for exceptional profiles)Bonus approx. 20%Opportunity to shape financial structures in a growing marketCollaborative culture with strong senior leadership exposureCareer development within an expanding international organisation
Your Experience
Fully qualified accountant (ACCA, CIMA, or French equivalent with UK-compliant experience)Background in QSR, retail, franchise or multi-site operations (strongly preferred)Advanced financial modelling skills: labour, COGS, forecasting, multi-site performanceSolid understanding of operational levers and unit-level economicsExperience working across different regulatory environmentsFluent in French and English
Your ResponsibilitiesFinancial Control & Reporting
Full ownership of the French P&L for group reportingCashflow management, budgeting, forecasting, and variance analysisLabour modelling, margin analysis, and operational performance reporting
Franchise & Commercial Support
Royalty reporting, sales verification, reconciliationDevelop clear dashboards and financial tools for internal stakeholdersProvide commercial insights to support growth and operational decision-making
Audit & Compliance
Ensure full compliance with UK audit requirementsCoordinate with French shared services (HR, tax, payroll)Maintain high standards of accuracy, governance, and financial discipline
Process Building
Create financial models, systems, and routines from scratchImplement scalable reporting processes in a fast-moving environment
If you are interested, please contact Clay at COREcruitment: clay@corecruitment.com....Read more...
Assisting with feasibility studies, contract selection, procurement strategies and the production of procurement reports
Assisting with the preparation of the contract documents, warranties, bonds and licenses
Assisting with cost control and reporting services during the contract
Assisting with identifying costs associated with design changes, contract awards, construction activities and client charges
Learning how to apply the value management techniques at the outset of a project
Learning how to measure and provide valuations of the work carried out and adjusting variations in accordance with the terms of the contract and agreement with the contractor
Supports with the issue of ‘Certificate of Making Good Defects’ and final completion in accordance with any requirements relating to completion, submissions and approvals
Supporting the procurement process, helping to ensure all stages including prequalification, enquiry, analysis, selection, and contract preparation are performed effectively
Knowledge of, and guidance in, estimating and cost planning activities
Participating in the evaluation of claims for delay and additional costs made by the contractor and any nominated subcontractors/suppliers
You will also work towards completing a five-year Level 6 Chartered Surveyor (Quantity Surveying) apprenticeship, where you’ll achieve a BSc (Hons) Quantity Surveying degree. We’ll also support you in gaining professional membership of the Royal Institution of Chartered Surveyors (RICS)
Training Outcome:
Cost Consultant
On completion of your apprenticeship, you’ll have access to our Global Opportunities Portal – helping you explore your next step, whether that’s a new sector, a new role or a new country
Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Friday. Typical hours are 9.00am - 5.00pm, but this may be varied due to the changing demands of a project you may be on.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Creative....Read more...
Assisting with feasibility studies, contract selection, procurement strategies and the production of procurement reports
Assisting with the preparation of the contract documents, warranties, bonds and licenses
Assisting with cost control and reporting services during the contract
Assisting with identifying costs associated with design changes, contract awards, construction activities and client charges
Learning how to apply the value management techniques at the outset of a project
Learning how to measure and provide valuations of the work carried out and adjusting variations in accordance with the terms of the contract and agreement with the contractor
Supports with the issue of ‘Certificate of Making Good Defects’ and final completion in accordance with any requirements relating to completion, submissions and approvals
Supporting the procurement process, helping to ensure all stages including prequalification, enquiry, analysis, selection, and contract preparation are performed effectively
Knowledge of, and guidance in, estimating and cost planning activities
Participating in the evaluation of claims for delay and additional costs made by the contractor and any nominated subcontractors/suppliers
You will also work towards completing a five-year Level 6 Chartered Surveyor (Quantity Surveying) apprenticeship, where you’ll achieve a BSc (Hons) Quantity Surveying degree. We’ll also support you in gaining professional membership of the Royal Institution of Chartered Surveyors (RICS).
Training Outcome:
Cost Consultant
On completion of your apprenticeship, you’ll have access to our Global Opportunities Portal – helping you explore your next step, whether that’s a new sector, a new role or a new country
Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Friday, Typical hours are 9am - 5pm but this may be varied due to the changing demands of a project you may be on.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working,Creative....Read more...
Ensuring supplier invoices are promptly processed in line with company procedures
Investigating and resolving queries from colleagues and suppliers
Supporting the preparation and processing of the weekly payment run
Assisting with other financial operations within the team, such as the purchase ledger utilities function
In the first six months:
You’ll shadow Finance Team members as they undertake key tasks
You’ll undertake administrative tasks to support the team
You’ll learn the internal processes and procedures we have to support the finance function
You’ll learn about good financial management and how important this is
You’ll get to grips with our IT systems and record keeping
Training:Assistant Accountant Level 3.
Off the job training will take place at Oldham College one day a week.Training Outcome:Full-time position for the right candidate.Employer Description:We work with a number of people who have found themselves homeless due to unfortunate circumstances including debt, domestic violence, substance misuse issues, asylum seekers and unaccompanied asylum seeking children. We also support those with no recourse to public funds as well as young people who have left care and support individuals in their own homes. Our mission is to change the way people think about homelessness and break the stigma.
Our work isn’t just about getting people off the street but empowering them to live their best lives possible, we want to see all of our customers succeed and continue to flourish.
The Apprentice Finance Assistant will be joining our Finance Team who are responsible for ensuring financial transactions are recorded efficiently and accurately and all reports and payments are completed on time. By having a financially viable and well-run business we ensure that we can fulfil our mission of:
• Preventing Homelessness
• Supporting Independence
• Transforming Lives
We are committed to ‘growing our own’ talent and this is a brilliant opportunity to join a growing organisation with a social conscience, whose purpose is to support and give back to our communities.Working Hours :Monday to Friday 8am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Ensuring supplier invoices are promptly processed in line with company procedures
Investigating and resolving queries from colleagues and suppliers
Undertaking statement reconciliations using excel
Supporting the preparation and processing of the weekly payment run
Assisting with other financial operations within the team, such as the purchase ledger utilities function
In the first six months:
You’ll shadow Finance Team members as they undertake key tasks
You’ll undertake administrative tasks to support the team
You’ll learn the internal processes and procedures we have to support the finance function
You’ll learn about good financial management and how important this is
You’ll get to grips with our IT systems and record keeping
Training:
Off the job training will take place at Oldham College one day a week
Training Outcome:
Full time position for the right candidate
Employer Description:We work with a number of people who have found themselves homeless due to unfortunate circumstances including debt, domestic violence, substance misuse issues, asylum seekers and unaccompanied asylum seeking children. We also support those with no recourse to public funds as well as young people who have left care and support individuals in their own homes. Our mission is to change the way people think about homelessness and break the stigma.
Our work isn’t just about getting people off the street but empowering them to live their best lives possible, we want to see all of our customers succeed and continue to flourish.
The Apprentice Finance Assistant will be joining our Finance Team who are responsible for ensuring financial transactions are recorded efficiently and accurately and all reports and payments are completed on time. By having a financially viable and well-run business we ensure that we can fulfil our mission of:
• Preventing Homelessness
• Supporting Independence
• Transforming Lives
We are committed to ‘growing our own’ talent and this is a brilliant opportunity to join a growing organisation with a social conscience, whose purpose is to support and give back to our communities.Working Hours :Monday to Friday 8am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As part of your apprenticeship, you’ll study for the Level 4 Engineering Manufacturing Technician Apprenticeship Standard through Loughborough College. You’ll attend college one day per week during term time. Progress reviews with your college assessor and workplace mentor will take place every 12 weeks, with regular opportunities for feedback and development built in. Training:As part of your apprenticeship, you’ll study for the Level 4 Engineering Manufacturing Technician Apprenticeship Standard through Loughborough College. You’ll attend college one day per week during term time. Progress reviews with your college assessor and workplace mentor will take place every 12 weeks, with regular opportunities for feedback and development built in. Training Outcome:Once you complete the programme, you’ll be ready to move into a permanent role as a Mechanical Designer, with the skills, confidence and experience to make a valuable contribution from the outset. Upon programme completion, you can expect to earn a competitive salary exceeding £39,000. You’ll also have the opportunity to work toward professional registration, guided by a mentor from a UK engineering institution. From there, your development doesn’t stop. Through the Babcock Role Framework, you’ll have a clear view of how your career can progress, with mapped-out pathways, development opportunities and the tools you need to get wherever you want to go. Employer Description:Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets. We provide through-life technical and engineering support for our customers’ assets, delivering improvements in performance, availability and programme cost. Our c27,700 employees deliver these critical services to defence and civil customers, including engineering support to naval, land, air and nuclear operations, frontline support, specialist training and asset management. We also design and manufacture a range of defence and civil specialist equipment, from naval ship and weapons handling systems to liquid gas handling systems. We also provide integrated, technology-enabled solutions to our defence customers in areas such as secure communications, electronic warfare and air defence.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,Attention to detail,Team working....Read more...
This is a fantastic opportunity to build strong administrative, communication, and organisational skills while learning how a fast-paced recruitment business operates behind the scenes.
Role Overview:
As a Business Administration Apprentice, you will play a key part in managing our back-office operations. Although this is an administrative position, you will be heavily involved in the essential processes that allow our consultants to deliver a high-quality service.
You will support the full candidate registration journey, communicate with clients and candidates daily, and ensure all compliance and documentation is completed accurately and on time.
This role is ideal for someone who is confident, highly organised, and eager to build a career in business administration or recruitment.
Process new candidate registrations from start to finish
Collect, verify, and record all required compliance documents
Ensure candidates meet legal and company requirements before starting work
Support with booking registration appointments and chasing outstanding paperwork
Maintain accurate records on internal systems and databases
Assist the recruitment team with daily administrative tasks
Help ensure the team stays ahead of its workload and deadlines
Support internal processes such as data entry, filing, exporting lists, and system updates
Contribute to team meetings and support service improvements
Training:Training to be provided:
Level 3 Business Administrator standard delivered through 15-months' workplace-based training
English and maths Level 2 functional skills if required
Training Outcome:A full-time role within the company following successful completion of an apprenticeship.Employer Description:Welcome to Hero Recruitment, your specialist partner in healthcare and social care staffing. We are dedicated to connecting compassionate, skilled professionals with leading care providers across the UK, offering both permanent and temporary opportunities.
Our mission is to support the vital work of the healthcare and social care sector by providing exceptional service, rigorous candidate vetting, and personalised solutions for every client and candidate.
Explore our website to discover how we can help you find your next rewarding role or the ideal candidate to enhance your team’s care and impact.Working Hours :Monday to Friday, 9:30 am - 5:00 pmSkills: Communication skills,Administrative skills,Team working,Strong administration skills,Self motivated,Time management skills,Eager to learn....Read more...
The Clinical Trial Apprentice (CTA) is an essential part of the Local Study Team and is responsible for supporting key clinical trial tasks for assigned studies to ensure compliance with timelines, GCP, Pfizer SOPs and country regulations.
The CTA works independently to carry out key tasks using established procedures and methodologies to ensure completion according to timelines and to required quality standards.
Job Responsibilities
Main Duties include:
With general direction, the CTA is responsible for providing technical and operational support to Local Study Team members from study start up to close out. CTAs may specialize in one or more routine tasks and be expected to provide support across the whole role as needed. Key tasks supported by the CTA group are:
TMF filing, quality, maintenance, compliance, and oversightDevelopment and delivery of sites’ ISF, and eISF when utilized, and act as primary point of contact for the sites and manage the Site Operations/monitor access to eISF prior to SIV
Maintain Pfizer Registries and systems as required
Provide reporting to support management of clinical trials
Provide support with audit and inspection readiness activities
Perform customization and translation of documents as required
Manage physical archiving needs as requiredPreparation of documents and communications for distribution to and collection from sites, as required
At the Associate level the CTA may contribute to team projects and initiatives at the country or regional level.
Please note this is not a laboratory-based role.Training:Training for this apprenticeship will be completed onlineTraining Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Thursday, 9am – 5.25pm. Fridays, 9am – 4.05pm
12pm - 12.45pm lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Creative....Read more...
Commercial Gas Supervisor – Facilities Service Provider – London & Home Counties – £60,000 – £65,000 per annumCBW Staffing Solutions is currently recruiting for a leading National Facilities Service Provider for a Commercial Gas Supervisor to oversee operations across London & the Home Counties. This is a mobile supervisory position managing a team of 6–7 engineers and a portfolio of up to 100 commercial buildings. The successful candidate will be based at the company’s Surrey Head Office, with regular travel throughout the region. The role will involve a 50/50 split between tools and office-based duties.This is an excellent opportunity for an experienced Mobile Commercial Gas Supervisor to take ownership of a team, and progress within a highly reputable organisation.Hours of WorkMonday to Friday8:00am to 17:00pmCallout: 1 in 6 rotaVan & Fuel Card PackageUp to £65,000 salary25 days holiday + Bank HolidaysCompany vehicle (private use available)Company pensionFurther training & professional developmentPotential progression within a growing national businessKey Duties & ResponsibilitiesSupervise a team of 6–7 Commercial Gas Engineers across a portfolio of commercial propertiesOversee maintenance delivery across up to 100 buildings, ensuring standards, compliance, and efficiencyProvide technical support, guidance, and mentoring to field engineersEnsure all PPM and reactive works are completed to high standardsConduct audits, site inspections, and quality checks across the portfolioMaintain strong relationships with clients and internal stakeholdersAssist with planning workloads, scheduling, and resource allocationDeliver hands-on maintenance, repairs, and minor installations Diagnose faults, order required parts, and carry out remedial worksSupport the operational management team with reporting and compliance tasksRequirementsHold commercial gas tickets (COCN1 or CODNCO1)Proven experience in service & maintenance of commerical boilers DBS clearence required Strong background in commercial building services maintenancePrevious supervisory or lead engineer experience desirableExcellent client-facing and communication skillsFull UK driving licenceBased within a reasonable commute to Gatwick Head OfficePlease send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
Shift Leader – FM Service Provider – City of London – £60,000 Fantastic opportunity to work for a leading Facilities Management Service Provider in Central London. CBW are currently recruiting for an experienced Shift Leader to join a prestigious commercial contract within a modern, high-spec, multi-tenant building in the City. You’ll be responsible for ensuring the highest standard of building services performance (both planned and reactive) within a busy, client-facing environment, maintaining a strong focus on technical excellence, compliance, and customer service. The role involves leading and supervising a small team of two engineers while overseeing the maintenance and operation of a well-known commercial site. Hours of WorkContinental Shift Pattern 07:00 – 19:00Days & Nights Key Duties & ResponsibilitiesSupervise, coordinate, and manage the site engineering team, ensuring all PPM and reactive maintenance is completed within agreed timescales.Provide technical support and leadership for site technicians, ensuring high-quality standards are consistently met.Operate all building systems in a competent, effective, and efficient manner (including HV operations).Review and sign off Specialist Service Provider (SSP) works, ensuring quality and compliance with contractual requirements.Maintain clear and detailed shift handovers, including plant status, isolations, incidents, and ongoing works.Ensure accurate completion of all logbooks, incident reports, and PPM records.Promote and maintain high standards of housekeeping across plant rooms and technical areas.Support the preparation of Safety Switching Programmes, EOPs, and MOPs where required.Manage permit-to-work (PTW) processes and site safety procedures.Drive continuous improvement and operational efficiency across all engineering services.RequirementsC&G Electrical Level 3 (or equivalent/exceeds).C&G Mechanical Level 3 (desirable).18th Edition IEE: Wiring & Installation.C&G 2391 Test & Inspection (desirable).LV/HV Authorised Person experience (valid certificate desirable).Excellent communication and leadership skills, able to manage and motivate a team.Strong technical understanding of UPS, Generators, Static Switches, Water Treatment, Refrigeration, and Air Conditioning systems.Proactive and customer-focused approach to service delivery.Experience in a critical or high-security environment (desirable).Please send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
Mechanical Engineer – FM Service Provider – Health-care Environment - No Call outs – Guildford Surrey – up to £42,000 per annumCBW Staffing Solutions are currently recruiting an Mechanical Engineer to join a leading health-care campus in Surrey. This site is a modern, state-of-the-art facility with multiple specialist areas and cutting-edge equipment.You will be part of a small, skilled team of 3 engineers who know the site inside out and will help you get up to speed quickly. The campus supports a large workforce and offers excellent amenities including multiple food outlets and break areas, ensuring you have everything you need during your working day.This is a fantastic opportunity to work in a supportive, collaborative environment, maintain complex electrical systems, and gain experience across a variety of high-tech facilities Package:Up to £42,00025 days holiday + Bank holidaysovertime OpportunitiesParking on site No call outs Monday to Friday 8-5pm Further training Career ProgressionKey duties & responsibilitiesMaintain, troubleshoot, and repair hospital HVAC systems, including air-handling units, chillers, boilers, and ventilation systems.Ensure proper temperature, humidity, and airflow in critical areas such as operating rooms, ICU, isolation rooms, and laboratories.Oversee maintenance of plumbing systems, hot water systems, pumps, and medical gas infrastructure.Monitor and optimise performance of the hospital’s central plant, including chillers, boilers, cooling towers, and heat exchangers.Manage energy use and contribute to efficiency improvement strategies.Work closely with facilities management, clinical departments, bio-medical engineering, and contractors.Provide technical guidance to maintenance staff and contractors on mechanical system issues.Escort sub-contractors around site.to make sure the maintenance and log books are filled out correctly.Requirements:Strong understanding of mechanical systems such as HVAC, plumbing, heating/cooling equipment, pumps, and ventilation.Level 2 or 3 in mechanical engineering Previous experience in a hospital, medical facility, or critical-care environment preferred.Knowledge of Steam boilers, chillers, heat exchangers, and central plant operationsGeneral Knowledge of mechanical systems.Plumbing, hot water systems, and sanitation infrastructurePlease send your CV to Joe Mann of CBW Staffing Solutions to avoid missing out on the role!....Read more...
.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt}
.csC8F6D76{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;}
.cs4306042E{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;}
.cs46918390{text-align:left;margin:0pt 0pt 8pt -18pt;line-height:1.158333;list-style-type:square;color:#FAC090;background-color:transparent;font-family:Wingdings;font-size:11pt;font-weight:normal;font-style:normal}
.cs26DADAAD{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: none;}
.csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;}
Service Desk Team Lead – Professional Services - £50k - £60k – London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels – phone, email, instant messaging/chat, and in-person. The Service Desk Supervisor coordinates closely with colleagues across the firm’s global IT structure to provide seamless 24/7 support in a follow-the-sun mode. Leadership & Interpersonal Skills:
Minimum of 5 years’ experience in an IT support or service desk environment, with at least a portion of that in a law firm or similar professional services firm.Previous experience in a supervisory or team lead role, preferably overseeing a service/help desk team. This includes direct responsibility for staff mentoring or coaching, task assignment, and performance monitoring. Candidates who have led a small IT support team or acted as a senior analyst providing guidance to others will be well-suited.Hands-on experience coordinating or providing IT/AV support for meetings, conferences, or events is a plus – especially in settings requiring professionalism such as board meetings, legal proceedings, or client events. Strong team player with the ability to foster collaboration and positive working relationships
Essential Technical Skills:
Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery and support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems, including imaging, configuration, and user environment issues in an enterprise network. Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)Experience supporting Microsoft Exchange/Outlook email environments and calendaring. Familiarity with collaboration and communication tools such as Zoom Workspace and Microsoft Teams Hands-on knowledge of document management systems commonly used in law firms, especially iManage Work (Desksite/WorkSite) or similar platforms. Proficiency in supporting and troubleshooting PC/laptop hardware (preferably Lenovo ThinkPad series, Microsoft Surface or similar business-class hardware). Able to diagnose and resolve issues with CPUs, memory, drives, and peripherals. Experience supporting printers, multi-function devices and scanners (particularly HP and RICOH models), including network printing issues, PaperCut, driver deployment, and maintenance tasks.Experience supporting mobile devices, including iPhone and Android platforms Solid experience with audio-visual and video conferencing technologies in meeting rooms. Strong knowledge of Active Directory and Entra IDStrong understanding of network fundamentals and advanced client-side troubleshooting. Familiarity with network services like DNS, DHCP.
If you are interested please contact me ASAP for more information on soniab@justit.co.uk
....Read more...