The role will involve but not limited to:
Summarising and Read coding relevant information and accurately inputting highly confidential information on the computerised records of registered patients.
Coding relevant information from patient’s clinical records, hospital correspondence and other sources into the practice computer system.
Managing incoming post (scanning), date stamping and recording relevant information within the appropriate fields.
Allocated post electronically to GPs and actioning it on its return sending tasks to appropriate departments.
Monitoring and actioning Path Lab links and Health Authority links.
Allocating abnormal bloods to GPs
Ensuring that new patients are registered either temporarily or permanently and deducting patients who have transferred out.
Following the Movement of Medical Records protocol.
Managing discharge information
Reviewing emails from the Practice.net account and action accordingly
Ensuring the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Developing an in depth knowledge of SystmOne in order to advise and trouble shoot on the system.
Investigating and resolving problems in the day to day use of computers, printers and other IT related equipment.
Ensuring the effective running of the Practice’s IT network and email system including the management of user profiles.
Reporting faults to software supplier or ICB IT and track progress.
Training:The apprentice with be mentored and supervised by the Operations Manager who will oversee training the Apprentice in all aspects or the role.
The successful candidate will continue their studies with apprenticeship specialists RNN Group both on line and face to face giving you the training and support you need to become an all-rounded and successful administrator.
Training Outcome:Ideally to become a permanent member of the Admin & Clerical team that supports the day to day administrative / IT operation of a busy general practice.Employer Description:Dinnington Group Practice is a large busy training practice with the main surgeries at Dinnington and Anston and a smaller branch surgery at Woodsetts.
We provide health care for around 21,000 patients and are part of the Rother Valley South Primary Care Network We pride ourselves on our friendliness and teamworking. We have a very supportive working environment and are always looking for ways to improve.Working Hours :Monday – Friday 8.30am – 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Professional....Read more...
We are working with a successful SME logistics business in Banbury that is looking for a Scheduling Administrator to take ownership of the day-to-day scheduling administration, ensuring consignments are planned, tracked and delivered efficiently and on time.
This is a hands-on coordination role where you'll be responsible for planning local deliveries, coordinating driver routes and schedules, monitoring consignments and keeping customers and internal teams updated throughout the process.
You'll be the person making sure the detail is right, issues are picked up quickly and the operation keeps moving. This position would suit someone who enjoys a busy, fast-paced environment, as well as working independently.
As Scheduling Administrator, you will be responsible for:
Planning and coordinating daily deliveries and driver routes
Monitoring consignments from collection through to delivery
Liaising with Customer Services and providing regular ETA updates
Managing delivery discrepancies, failed deliveries and held consignments
Preparing information and data for daily operational meetings
Uploading paperwork, labels, manifests and relevant consignment information
Managing changes to collection dates, pallet types and charges
Keeping the Transport Management System and depot network information up to date
Monitoring scanning performance and operational KPIs
Managing driver communications and second-run schedules
Dealing with internal and external queries and customer complaints
Arranging couriers when required and tracking associated costs
Supporting weekly invoicing, self-bill amendments and credit queries
Ensuring all consignments are correctly uploaded and transferred as required
Helping to train colleagues on the process
Ensuring processes comply with relevant safety and operational requirements
As Scheduling Administrator, you must be/have:
Experience of logistics planning or coordination
Experience using a Transport Management System (TMS)
Excellent organisation and attention to detail
The ability to manage multiple priorities in a busy environment
A proactive approach and the confidence to react quickly when plans change
Strong written and verbal communication skills
The ability to work independently and take ownership of your workload
A practical, problem-solving approach
This is a great opportunity to join an established and busy logistics operation where you'll play a key role in keeping the day-to-day transport function running smoothly. If you're someone who enjoys being at the heart of the operation, solving problems and making sure everything gets where it needs to be, we'd love to hear from you.
Salary: £28,000, full time 9.00am – 5.00pm Monday to Friday, office based, free onsite parking.
Apply today to find out more.
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Telecoms Provisioning Order Analyst
Order Management | Service Delivery
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Telecoms Provisioning Order Analyst
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities:
Respond to and resolve more complex technical issues
Monitor and manage ticket queues, ensuring SLAs are met
Act as a liaison between customers and other support teams to facilitate issue resolution
Document resolution procedures and update the knowledge base
Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
Ensure that all system changes follow company change management processes
Produce IT infrastructure policy documentation, implementation, and governance
Undertake activities on client sites as required
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Training Outcome:
This apprenticeship offers a genuine pathway for growth within the company
Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture
Employer Description:Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,Problem solving skills,Team working,Experience with Office 365,Good spoken English,Good written English,Customer service,Ability to handle pressure,Customer-oriented approach....Read more...
You will work as an Apprentice Events, Communications and Administration Assistant. You will be based in the Department of Physiology, Anatomy and Genetics in the Science Area, and will be a core member of the administrative team in the department, welcoming visitors, providing support for events and departmental administration, and working closely with the Professional Services teams to deliver a high level of service for all members of and visitors to the department.
This is an ideal role for someone wanting to start a career in university administration, events and communications.
ResponsibilitiesYou will be fully trained to carry out the following duties:
Respond to basic enquiries and redirect them as appropriate
Update databases and assist in maintaining records
Draft documents, word process updates for handbooks and the website
Draft and proofread content for the department’s internal and external communications channels, including print, digital and social media platforms, ensuring that all departmental promotional material is compliant with the University and departmental guidelines and policies on branding and design
Working with the Communications Officer, contribute to the implementation of the department’s communications strategy, including planning and scheduling content distribution, and uploading content to the department’s intranet, website and/or social media feeds
Carry out general office duties
Assist with the organisation and running of events (both in person and on-line events) for DPAG: liaising with convenors, speakers, suppliers, and attendees; making travel arrangements; raising orders; booking rooms/venues and organising catering
Assist with the general administration of the Department, including providing administrative support and cover in the Office of the Head of Department and the Head of Administration and Finance
Assist at events (These will include handling of alcohol so you must be 18 or over). Some events may be held during weekday early evening hours and flexible arrangements for Time Off in Lieu exist on such occasions
Use the Oracle R12 system to place orders and the expenses system to arrange reimbursements
Liaise with members of the Professional Services team in the Department
Liaise with other departments as necessary
Provide occasional Reception cover
Any additional tasks that fall within your competency as directed
Other Duties
Any other duties that may be required from time to time commensurate with the grade of the job
This job description should be regarded only as a guide to the duties required and is not intended to be definitive. It may be reviewed in the light of a change in circumstances following consultation with the post holder. The job description does not form part of the contract.Training:Duration:
15-months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career
Employer Description:We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :This is an 18 month apprenticeship within a 2 year employment contract. Monday- Friday, office hours to be confirmed. Some events may be held during weekday early evening hours and flexible arrangements for Time Off in Lieu exist on such occasions.Skills: IT skills,Attention to detail,Customer care skills,Team working,Creative,Written communication skills,Clear verbal communication,Accuracy,Interest in design,High level of professionalism,Microsoft Office experience,Respectful of dept. values,Interest in content creation....Read more...
