Telecoms Systems & Application Engineer (OSS, Cramer, Inventory, Automation)
Linux | OSS | Application Support | Production Support | Python | Shell Scripting | Cramer | Network Inventory | Network Automation | Telecoms | Cisco | CCNA | Network Operations
Hybrid working - Newbury, Berkshire, RG14 2FN & remote, home based
@mecscomms is recruiting for an experienced contract Telecoms OSS & Application Support Engineer responsible for supporting and enhancing business-critical telecoms Operational Support Systems (OSS), network inventory platforms and automated network configuration applications.
This is a highly hands-on technical role combining Telecoms Application Support, Production Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure.
You will possess strong experience supporting production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous.
This opportunity is ideally suited to an OSS Support Engineer, Telecoms Application Support Engineer, Production Support Engineer, Network Inventory Engineer, Telecoms Systems Engineer, Operations Support Engineer or Telecoms Systems Administrator with strong Linux, Shell Scripting, Python, Java, HTML skills & a general understanding of telecoms operational systems & network infrastructure.
Role: Telecoms Systems & Application Support Engineer, Production Support Engineer, OSS Support Engineer, Application Support Engineer, Telecoms Systems Administrator, Network & Application Support Engineer
Role Purpose: Support, maintain and enhance critical telecoms production systems, applications and infrastructure whilst ensuring operational stability, service availability, security compliance and successful delivery of system changes across operational environments.
Location: Hybrid working - Newbury, Berkshire, RG14 2FN & remote, home based
Role Type: Temporary, Contract, Full-Time
Start date: ASAP
Duration: 12 months+ temporary contract
Gross Rate: Negotiable, dependent upon experience. Pay rate, inside IR35
Clearence: Security & background screening required. Due to the nature of the work, successful applicants must be eligible to undergo BPSS and SC-level screening. This will include: employment and education verification, credit and financial history checks, advanced identity and right-to-work checks. To meet SC eligibility requirements, candidates must typically have lived in the UK continuously for the last five years.
Technology Stack:
• Linux Administration
• Shell Scripting
• Python
• Java
• HTML
• Cramer Database
• Database Administration
• Telecoms OSS Platforms
• Network Inventory Systems
• Service Fulfilment Systems
• Network Provisioning Platforms
• Network Configuration Automation
• Telecoms Operational Support Systems
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• Enterprise IP Networking
• Network Operations
• Incident Management
• Change Management
• Production Support
• Application Support
• System Monitoring
• Root Cause Analysis
Core Activity:
• Support and maintain business-critical telecoms OSS platforms and production applications
• Administer and support internally developed telecoms operational support systems used for network inventory management and automated network configuration
• Support integrations between OSS platforms and Cramer inventory environments
• Monitor system performance, availability and operational health
• Troubleshoot and resolve production incidents, service issues and application faults
• Support application deployments, configuration changes and production releases
• Develop and maintain automation scripts using Shell Scripting, Python, Java and HTML
• Analyse application logs, system alerts and performance metrics
• Support network automation workflows and operational scripting activities
• Support Cramer database environments and associated administration activities
• Assist with network inventory integrity, reconciliation and data quality activities
• Support operational users of network inventory, provisioning and fulfilment systems
• Implement approved production changes in accordance with change management processes
• Perform root cause analysis and implement preventative solutions
• Produce technical documentation, support records and operational procedures
Deliverables:
• Stable and secure OSS and production environments
• Successful application support and incident resolution
• Reliable network inventory and provisioning platforms
• Effective system monitoring and operational support
• Automated operational processes and scripting solutions
• Successful delivery of production changes and upgrades
• Accurate technical documentation
• Improved operational efficiency and service availability
Working Environment:
• Telecoms Operations Environment
• OSS Support Environment
• Production Support Environment
• Network Operations Environment
• Network Inventory & Provisioning Platforms
• Enterprise Telecommunications Infrastructure
• High Availability Systems
• Critical National Infrastructure Programmes
• Collaborative Technical Teams
Candidate Profile:
Candidates should possess strong experience supporting production applications, telecoms systems or operational environments. You will be technically capable, highly analytical and comfortable working across systems administration, application support, scripting, databases and network technologies.
Your experience is likely to include some of the following:
Essential:
• Production Support and Application Support experience
• Experience supporting OSS, network inventory, service fulfilment, provisioning or network automation platforms
• Linux Systems Administration
• Shell Scripting
• Python scripting and automation
• System Monitoring and Incident Management
• Root Cause Analysis
• Database Administration experience
• Troubleshooting complex technical issues
• Telecoms systems, network operations or operational support environments
• Experience supporting business-critical operational systems
• Change and Release Management
• Technical documentation and reporting
Desirable:
• Cramer Inventory Management
• Network Inventory Management Systems
• OSS/BSS Platforms
• Network Provisioning Platforms
• Service Fulfilment Systems
• Network Automation Tools
• Netcracker
• Inventory Reconciliation
• Telecoms Asset Management
• Fixed Network Operations
• Mobile Network Operations
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• CCNA
• ITIL Foundation
• Linux Administration Certification
• Database Administration Certification
• Telecoms Industry Certifications
Key Traits:
• Strong troubleshooting and fault-resolution capability
• Highly analytical and detail-oriented
• Proactive and self-motivated
• Strong communication and stakeholder engagement skills
• Calm under pressure within operational environments
• Quality and service focused
• Continuous improvement mindset
• Passion for technology, automation and operational excellence
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Core Purpose:
To support the delivery of a professional and efficient HR service, by administering HR processes spanning the employee lifecycle, from recruitment to offboarding, ensuring accuracy, consistency and timely completion of all activities.
Primary Objectives:
Act as the administrator for the HR service:
Maintain accurate employee records by updating the HR system and appropriately filing of other documentation, ensuring that employee records are securely stored and compliant with GDPR and data protection requirements
Maintain the e-learning system by setting up employees on the system and monitoring compliance
Administer processes such as sickness absence, maternity, paternity, probationary periods, flexible working requests
Assist with preparing and processing monthly payroll, ensuring accuracy and compliance
Assist the Head of HR with drafting letters and taking notes at meetings
Monitor shared mailboxes and escalate queries appropriately
Recruitment, Onboarding and Leaver Processes:
Support recruitment, onboarding and leaver processes
Administer the drafting and placing of job adverts
Administer the shortlisting and interview processes, manually and electronically through the HR system
Prepare and send out contract letters as directed by the Head of HR
Complete reference requests and any background and disclosure checks
Assist with new starter onboarding process including offer letters, reference checks, new employee records and induction processes
Administer leaver processes and respond to reference requests
Administer the HR Information system:
Become a superuser of the HR system and assist with its development
Highlight opportunities to expand on and improve processes in the system, to enhance employee experience
Produce reports from the HR system for analysis
Support the completion of payroll activities in line with payroll cut-off dates:
Administer the monthly staff payroll changes by communicating changes to the Finance & Payroll Officer within payroll deadlines
Ensure that employee pay-related data is kept up to date on the HR system
Team Working:
Work closely with the Finance & Resources department to ensure that plans and priorities align with wider organisational plans and strategies
Effectively represent the team and actively contribute at internal meetings and external events
Understand and adhere to The Fostering Network’s policies and practices
Engage with and demonstrate commitment to The Fostering Network’s mission, vision, values and strategy
Proactively engage with the performance development approach, taking responsibility for seeking appropriate development opportunities and taking part in learning
Take a relationship-based approach to your work, understanding that creating positive relationships with our internal and external stakeholders is central to achieving our objectives
Undertake any other duties appropriate to the level in accordance with agreed procedures and guidelines
Training Outcome:HR Administrator, HR Assistant, HR Officer.Employer Description:The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.
Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
IT Ticket Management
End User support
Hardware / Software maintenance
Asset Tracking
System Administrator
Ability to stick to process
Network fault finding
Training:
Day release at Grantham College
Training Outcome:
Potential for a permanent full-time Technician role being offered at time of completion
Further additional training can be discussed upon completion of the apprenticeship
Employer Description:Autocraft Solutions Group is a world-class provider of engineering solutions to global OEMs. We support our customers with the transition from internal combustion to EV technologies with innovative and flexible manufacturing solutions.Autocraft offers a complete engineering and remanufacturing service including feasibility studies, defining the reman specification, ongoingproduct development, engine validation and warranty.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.30pm.
Additional hours may be required ad-hoc, this
would be discussed at the time and be payable as overtime.Skills: Communication skills,Attention to detail,Organisation skills,Logically Minded,Ability to stick to process,Strong desire to learn,Methodical troubleshooting....Read more...
As part of the office team, you'll be responsible for ensuring accurate and timely orders, guaranteeing customer satisfaction and getting involved in all aspects of equipment sourcing and rehiring.
Answering the phone and responding to emails/messages
Creating and maintaining relationships with suppliers
Helping, giving advice, solving problems and building relationships with both customers and work colleagues
Processing and scheduling orders on the computer system and general administration
Ensuring that all administration duties relating to orders are up to date
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
This will be delivered in the workplace.Training Outcome:Excellent career development opportunities for the right candidate after successful completion of the apprenticeship.Employer Description:Our business is built around efficiency, relationships and value. We take the hassle out of the hire game leaving you time to focus on the job at hand.
SERVICE - Our friendly & experienced team are here to make things run smoothly for you.
SUPPLY - Our extensive UK-wide supply network means you get the equipment you need, when you need it, wherever you need it.
SIMPLE - Our “keep things simple” ethos means less paperwork for you, and more time for you to focus on what matters most for your business.Working Hours :Monday to Friday 8.00am - 5.00pm (1-hour unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
As our new apprentice, you will learn our administrative processes to allow you to offer support to different business functions. You will be fully trained and supported to learn about MJ Wilson Group, which will allow you to progress within the organisation.
Your duties will include:
Filing purchase orders, acknowledgements and proof of deliveries
Managing the non-conformance report system
Manage the training matrix and organisation of refresher courses
All aspects of general administration including providing administrative support to other team members
Data entry and storing information correctly in line with GDPR
Processing orders and generating relevant documentation when requested
Preparing test certification
Generating bolt-cutting sheets
Training:Business Administrator Level 3.
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:The MJ Wilson Group Apprentice Programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that will lead to a permanent job role, and possible internal progression. Employer Description:Established in 1972, the MJ Wilson Group is a leading supplier of process instrumentation, valves and controls, pipeline products, stud bolts, fixings and engineering consumables across the UK and Europe through its national branch network. We partner with and represent leading instrumentation manufacturers, while offering extensive in-house production capabilities, system integration and service facilities. Everything we do is driven by our five core values: consistency, safety, value, efficiency and partnership, which are embedded in the technical advice, customised process solutions and ongoing customer support we provide.Working Hours :Monday to Friday, 08.00 - 17.00 with a 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliable timekeeping,Excellent attendance,Confident communication skills,Friendly and approachable,Willing to learn....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities
Assess incoming incidents and prioritise work according to timescales and processes.
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
Carry out technical investigation support calls and escalate to the local technical team where apprentice requirements/job description issues require escalation.
Maintain spare IT stock, warranties and software licences in accordance with the asset register. Instigate hardware swap-outs within the timescales set out by the available SLA to maintain service availability on failed devices.
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technology
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of system faults
Support for the roll-out, installation and commission of new systems or upgrades
Training Outcome:Potential for a permanent role upon completion of apprenticeship.Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Good team player....Read more...
You'll work alongside experienced engineers on real client work from day one, building hands-on IT skills while studying towards a nationally recognised Level 3 ICT qualification — with a genuine permanent role on offer at the end.
As an IT Support Apprentice, you'll earn while you learn. You'll spend most of your time working alongside our experienced engineers, building real-world IT skills with genuine clients — not just classroom exercises. Alongside the day job, you'll work towards a nationally recognised Level 3 qualification in IT.
This is a real job with real responsibility from the outset, in a friendly team where your contribution genuinely matters. You don't need to know everything already — you need the enthusiasm to learn and a willingness to get stuck in.
Duties and Responsibilities
Answering support calls and emails, and logging tickets in our helpdesk system
Helping diagnose and resolve IT problems for clients — everything from password resets to network faults
Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
Setting up new laptops, PCs, printers and user accounts for clients
Supporting the team with Microsoft 365 queries (Teams, Outlook, SharePoint and OneDrive)
Learning to use professional IT tools, including remote monitoring and support platforms
Keeping records and documentation up to date
Helping clients feel confident and supported — customer service matters just as much as technical skill
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades.Training Outcome:
Our aim is to offer a permanent role on successful completion of the apprenticeship
Ongoing mentorship from experienced engineers who are invested in your development
Real scope to grow with the business as we expand across West Yorkshire
Employer Description:Optionbox is a growing Managed Service Provider (MSP — a company that looks after other businesses' IT and technology) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire, and we're known for picking up the phone in under 8 seconds.Working Hours :Monday-Friday, 09:00 - 17:00.Skills: Communication skills,Problem solving skills,Enthusiastic,Keen to learn,Organised and reliable,Positive can-do attitude,Punctual and trustworthy,Take on new challenges....Read more...
