Core Responsibilities:
Providing first line administration support in general office tasks including answering telephones and emails, incoming and outgoing post, printing, photocopying, filing, and monitoring stationery supplies
Providing travel and accommodation booking details
Providing administrative support to the operations team
Assisting with communication channels
Adhering to regulatory and internal quality assurance requirements
Assisting with the weekly certificate run ensuring postal tracking and recording procedures are adhered to
Providing reports and data analysis as and when required
Ensuring the office environment is maintained to a sufficient standard
Supporting other functions of officer role to cover absences of other such members of team
Maintaining excellent working relationships across the business
Additional duties:
Collating receipts and approval for credit card expenditure
Providing first line support for the expenses system and dealing with associated queries
Communicating any system amendments for updating on the accounting system
General finance administration tasks including filing and scanning of financial documents, obtaining approval of documents, and providing email support for finance queries
Supporting the Apprenticeship Assessment team with day-to-day operational activities
Supporting the Quality Assurance and Compliance team in accordance with regulatory practices and requirements
Training:Business Administrator Level 3.
You will attend Leeds City College (Printworks campus) as well as online sessions twice per month. Training Outcome:Permanent role with the company upon successful completion of the apprenticeship.Employer Description:FDQ Ltd is a recognised Awarding Organisation in England, Wales, and N. Ireland with powers to design, develop and award qualifications. It also provides endorsed programmes and works widely with employers, learning providers and learners to ensure that all products are fit-for-purpose. FDQ is also an approved Apprenticeship Assessment Organisation (EPAO) and delivers examination related quality assured services to apprentices across the food and drink network.Working Hours :Monday - Friday hours between 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
