You will learn how to:
Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues
Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members
Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on 'least privilege'
Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure
Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up to date
Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies
Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance
Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001)
Contribute to the creation and maintenance of knowledge base articles and training materials for end-users
Training:Information Communications Technician Level 3.Training Outcome:Successful apprentices may progress into roles such as 1st Line Support Engineer, Field Engineer, or Systems Administrator, depending on performance and qualifications achieved.Employer Description:ASM unlocks your hidden potential. Whether that be from making savings on your tail spend, uncovering new opportunities or introducing you to the latest technology, ASM can be the vehicle that drives your business forward.Working Hours :Monday - Friday 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Providing basic IT support to staff, both in person and remotely
Assisting with the setup of new equipment such as computers, printers, tablets, and phones
Helping create and manage user accounts, passwords and permissions
Supporting routine maintenance of systems like Active Directory and Microsoft 365
Learning how to apply software updates and security patches to devices and servers
Assisting with the monitoring and maintenance of company software (e.g. ERP systems, email tools)
Working with senior IT staff and external suppliers to resolve technical issues
Helping maintain IT security, including antivirus tools and firewalls
Assisting with diagnosing and fixing network or hardware problems
Monitoring and checking system and data backups
Providing general technical support to users and the IT team
Taking part in training to develop your technical skills
Helping with day-to-day IT administration tasks
Supporting mobile phone setup and management
Helping ensure systems meet company and industry standards
Supporting the IT Manager with ongoing tasks and projects
Training:You will be based at our Head Office, in Ulting, Essex CM9 6QH, where your training will be on the job. You will be given time during your working week to complete college course work and portfolio work. You may be required to attend Chelmsford College from time to time.Training Outcome:Following the successful completion of the apprenticeship the employee could progress into a permanent member of the team as an IT Support Administrator.Employer Description:Founded in 1898, our family-owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.Working Hours :Monday to Friday, 8:30am to 5.00pm, with a 1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Key duties will include:
Provide a full range of administrative services, primarily for the Administration Team.
Provide reprographics support as required to include; photocopying, stapling, binding, laminating and finishing of Academy resource materials.
Screening and dealing with telephone calls and enquiries.
Typing/word processing of materials to include; letters to pupils/parents, filing, typing minutes, collating/preparing resources, In-touch communications.
Administration of orders and purchases, ensuring all appropriate paperwork is completed in accordance with Academy procedures and chasing delivery as required.
Meeting and greeting visitors, arranging refreshments as required
Assist with preparing documents using Powerpoint, Excel, Work, and Publisher as directed.
Produce standardised school letters or communications as directed, such as student award certificates, event postcards.
Provide first-line cover for administration colleagues as required, to help ensure continuity of the Academy’s support services, including the exams and data team and the first aid room when required (First Aid Training will be given as part of the role).
Reception/Student Reception:
Receive and greet, in a positive manner, all visitors entering the Academy.
Be a point of information for staff, pupils, parents and other visitors to the Academy.
Be a point of contact for any emergency regarding staff, pupils and premises.
Receive all incoming telephone calls promptly and ensure the necessary messages are relayed to staff and pupils.
Administer the meeting room booking system.
The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.
This role will be working towards Business Administrator level 3 qualification supported by starting off.Training:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description: We consist of a local network of academies who work together to support all of their students. They are responsible for the education of almost 2500 students. The successful candidate will work within the Wellingborough-based secondary school, an independent non-denominational academy providing comprehensive education for girls and boys aged 11-18 and will be working alongside the administrative team.Working Hours :Monday to Thursday, 8.00am to 4.00pm.
Friday, 8.00am to 3:30pm (Term Time plus 5 days).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
