Job duties include:
Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently.
Diagnose and provide support for our IT hardware and software, for new and existing users.
Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
Produce and maintain documentation for upcoming and existing software releases.
Ensure that a high level of customer service and support is provided to all internal and external customers.
Reduce customer down-time, by use of workarounds and ultimately solutions/fixes.
Ensure and major incidents are escalated to the appropriate person.
Training:Compliance and Risk Officer Apprenticeship Level 3.
Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry.
Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues.
It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).
Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance.
Also included in the apprenticeship:
ICA Public Workshops.
Optional Microsoft Specialist Skills.
Application of skills.
Development Sessions.
Portfolio of Evidence.
Professional Discussion.
Interview.
For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.Employer Description:We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!Working Hours :Job duties include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnose and provide support for our IT hardware and software, for new and existing.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Role: Senior Electrical Engineer - Renewables Location: Stockport Salary: £65-85,000 DOE, Hybrid Working Role Overview A leading technical consultancy is seeking an experienced Electrical Engineer to join its team in Stockport. This consultancy has built a strong reputation over the past 30 years, supporting innovative energy infrastructure projects across the UK and Ireland. The role will involve working on energy projects contributing to the transition to net zero, providing technical expertise to developers, investors, and asset owners. Key Responsibilities Electrical design and commissioning of industrial, utility, and renewable power projects.Managing client-facing projects, ensuring technical excellence and successful delivery.Working with HV (up to 400kV), MV, and LV systems, including embedded generation, protection circuits, grid connections, switchgear, and substations.Coordinating with UK Distribution Network Operators (DNOs).Conducting feasibility studies and design reviews.Ensuring compliance with health, safety, and welfare standards within engineering.Witnessing site and factory acceptance testing.Assessing manufactured or fabricated items for faults.Providing site-based construction monitoring.Collaborating as part of a wider electrical engineering team.Willingness to travel across Scotland, England, and occasionally within the EU. About You Technical Expertise – Strong knowledge of HV (up to 400kV), MV, and LV systems, including grid connections, substations, switchgear, and protection circuits.Project & Client Management – Experience in electrical design, commissioning, and managing projects in industrial, utility, or renewable energy sectors.Analytical & Software Skills – Proficiency in industry-standard electrical software and the ability to conduct feasibility studies, design reviews, and fault assessments.Site & Safety Awareness – Hands-on experience with site and factory acceptance testing, construction monitoring, and a strong understanding of health and safety in engineering.Collaboration & Flexibility – A proactive team player willing to travel within the UK and occasionally the EU, with excellent communication and stakeholder engagement skills. Desirable SkillsA degree in Electrical or Power Systems Engineering.Post-qualification experience in industrial electrical infrastructure.Proficiency in industry-standard electrical software.Full UK driving licence.Full right to work in the UK.BenefitsCompetitive salary with a bonus scheme of up to 20% of salary.Support for vocational qualifications, career development, and chartership.Electric vehicle leasing scheme.Private medical and life assurance.Cycle to work scheme.Team and company social events.Milestone scheme celebrating long-term contributions. About Us Climate17 is a purpose-driven, international Renewable Energy & Sustainability recruitment firm. We support organisations committed to environmental sustainability and the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive, and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world.....Read more...
Field Service Engineer – Rail Simulators & IT SystemsLocation: Canterbury – remote and field basedSalary: Up to £35,000 p.a. plus bonus schemeHours: Monday to Friday, 09:00–17:00 (flexibility required for site travel and occasional overnight stays)Benefits:
Annual bonus scheme (5% of salary, subject to performance targets)25 days holiday plus all UK public holidaysCompany laptop, tools and equipment providedMileage reimbursement for personal vehicle useOngoing training and professional development opportunities
Role Overview
Exciting opportunity for a Field Service Engineer to support the delivery and upkeep of high-performance train driving simulatorsHome-based position involving travel to sites across the South of England to client sites with occasional international visits (Ireland and France)Key focus on fault-finding, maintenance, and repair of rail simulator systems in both planned and reactive settingsIdeal for candidates with strong IT and electronics engineering experience within the rail, defence, or simulator industries
Key Responsibilities
Diagnose faults and carry out repair work on advanced train simulators using schematics, wiring diagrams and engineering inputUndertake regular planned maintenance and unscheduled interventions to ensure simulator uptimeSupport and maintain Windows-based systems, including hardware upgrades and operating system troubleshootingInstall and replace hardware components including motherboards, GPUs, memory and SSDsTroubleshoot audio, video, power and network cabling issues within simulator environmentsProvide remote and on-site IT support to internal users as part of a wider engineering and tech support teamMaintain accurate documentation and status reports for each simulator siteAttend international simulator engineering conferences and engage in continuous learning
Essential Skills & Experience
Strong background in IT support, electronics fault-finding, and complex system troubleshootingIn-depth understanding of Windows operating systems, hardware installation and maintenanceHands-on experience in computer networking, including IP addressing, static/dynamic setups, and subnet configurationsAbility to interpret and act on detailed wiring and schematic diagramsSkilled in practical repair work, with confidence in DIY-style tasks for mounting and assembling simulator equipmentExcellent time management and ability to work independently while meeting deadlinesClear communicator with strong documentation skills and a proactive approach
Additional Requirements
Comfortable working alone on client sites, with a high standard of personal safety and professionalismWilling to travel extensively across the South of England via train; occasional driving required with mileage reimbursedMust be eligible for CTC security clearance and compliant with random drugs and alcohol testing policiesEasy access to a train station is advantageous for travel efficiencyFull UK driving licence
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Field Service Engineer – Rail Simulators & IT SystemsLocation: Canterbury – remote and field basedSalary: Up to £35,000 p.a. plus bonus schemeHours: Monday to Friday, 09:00–17:00 (flexibility required for site travel and occasional overnight stays)Benefits:
Annual bonus scheme (5% of salary, subject to performance targets)25 days holiday plus all UK public holidaysCompany laptop, tools and equipment providedMileage reimbursement for personal vehicle useOngoing training and professional development opportunities
Role Overview
Exciting opportunity for a Field Service Engineer to support the delivery and upkeep of high-performance train driving simulatorsHome-based position involving travel to sites across the South of England to client sites with occasional international visits (Ireland and France)Key focus on fault-finding, maintenance, and repair of rail simulator systems in both planned and reactive settingsIdeal for candidates with strong IT and electronics engineering experience within the rail, defence, or simulator industries
Key Responsibilities
Diagnose faults and carry out repair work on advanced train simulators using schematics, wiring diagrams and engineering inputUndertake regular planned maintenance and unscheduled interventions to ensure simulator uptimeSupport and maintain Windows-based systems, including hardware upgrades and operating system troubleshootingInstall and replace hardware components including motherboards, GPUs, memory and SSDsTroubleshoot audio, video, power and network cabling issues within simulator environmentsProvide remote and on-site IT support to internal users as part of a wider engineering and tech support teamMaintain accurate documentation and status reports for each simulator siteAttend international simulator engineering conferences and engage in continuous learning
Essential Skills & Experience
Strong background in IT support, electronics fault-finding, and complex system troubleshootingIn-depth understanding of Windows operating systems, hardware installation and maintenanceHands-on experience in computer networking, including IP addressing, static/dynamic setups, and subnet configurationsAbility to interpret and act on detailed wiring and schematic diagramsSkilled in practical repair work, with confidence in DIY-style tasks for mounting and assembling simulator equipmentExcellent time management and ability to work independently while meeting deadlinesClear communicator with strong documentation skills and a proactive approach
Additional Requirements
Comfortable working alone on client sites, with a high standard of personal safety and professionalismWilling to travel extensively across the South of England via train; occasional driving required with mileage reimbursedMust be eligible for CTC security clearance and compliant with random drugs and alcohol testing policiesEasy access to a train station is advantageous for travel efficiencyFull UK driving licence
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
As a Software Engineer degree apprentice, you'll learn how to be accountable for the undertaking and completion of the analysis of software engineering business issues for either the entire requirement or subset thereof dependent on complexity and/or scope size
You'll be instrumental in implementing WM Reply’ software solutions, or part thereof, dependent on complexity, scope size and technology into the environment required (including systems test, user test environment, or live environment as appropriate)
You'll be directly involved in the creation of an over-arching software solution design suitable to resolving our clients' business issues for either the entire requirement or a subset thereof dependent on complexity and/or scope size
You'll assist in building our software solutions, or part thereof, dependent on complexity, scope size, and technology As you grow in your role on our team, you may also be required to supervise the work of more junior team members undertaking work in the software solution life-cycle
As a Software Engineer, you'll test that the software solution, or part thereof, dependent on complexity, scope size and technology meets the business needs identifying any remedial actions required
You will work closely with all key stakeholders to ensure the software solution or part thereof, dependent on complexity and scope size, is understood and correctly used.
You'll facilitate ongoing support of our software solutions or part thereof, dependent on complexity and technology, e. g. by troubleshooting, reverse engineering and conducting root cause analysis
As a Software Engineer degree apprentice, you'll learn how to apply engineering principles to all stages of the software development process, from requirements, analysis and design, development and data requirements
You will typically work as part of a large collaborative team and will have responsibility for significant elements of software solutions
You will learn how to design, build, and test Power Platform solutions including Power Apps, Power Automate, and Power BI, delivering real-world impact for enterprise clients
Throughout your degree apprenticeship, you will gain a deep understanding of the full capabilities of the Power Platform, including use cases, best practices, benefits, and limitations
As part of our team, you will learn how to become a trusted consultant by identifying client needs, gathering requirements, and managing stakeholder relationships
You will learn how to write code in C# and JavaScript, enhancing your ability to extend and customize Power Platform solutions
You will also adopt best practices on how to use AI tools at work to boost productivity, automate tasks, and support decision-making as well as how to embed AI capabilities into the solutions you build—such as using AI Builder, Azure AI services, and Copilot experiences—to create smarter, more adaptive apps and workflows
Training:
Over a period of four years, apprentices attend Manchester Metropolitan University for face-to-face delivered teaching one day a week during the academic year
Apprentices are taught by experts from our tripled accredited Business School and Department of Computing and Mathematics
As well as lectures on campus, students work with a skills coach and need to complete project work reflecting their current role
Training Outcome:
If the apprentice is successful in their studies and work placement there is the potential to continue in the company as a graduate
Employer Description:Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.Working Hours :- Working hours will be Monday till Friday 9am till 5:30pm
- Hybrid working 2-3 days per week in the office
- One day per week studying on campus at universitySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
A First Line Support IT Engineer is responsible for providing the first level of technical support to end-users. This role involves troubleshooting and resolving IT issues, escalating complex problems to higher-level support, and ensuring that service requests are addressed promptly and effectively. The engineer serves as the initial point of contact for IT-related inquiries and works to maintain a high level of customer satisfaction.
User Support: Respond to user inquiries via phone, email, or ticketing system. Provide assistance with hardware, software, and network-related issues.
Issue Diagnosis: Diagnose technical problems by gathering information from users, identifying the root cause of the issue, and determining appropriate solutions.
Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices.
Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution.
Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the issue and troubleshooting steps taken.
Remote Support: Provide remote support to users in different locations using remote desktop tools.
User Training: Educate users on best practices and provide guidance on software and hardware usage to prevent recurring issues.
System Monitoring: Monitor systems and networks for potential issues, perform routine maintenance tasks, and ensure systems are running efficiently.
Documentation: Create and update technical documentation, including user guides, knowledge base articles, and support procedures.
Key Qualities & Skills:
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
Troubleshooting Skills: Ability to diagnose and resolve basic technical issues, both hardware and software-related.
Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non- technical users.
Customer Service: Strong customer service orientation with the ability to manage user expectations and deliver high- quality support.
Time Management: Ability to manage multiple tasks simultaneously and prioritise work effectively in a fast-paced environment.
Team Collaboration: Work effectively as part of a team and collaborate with other IT staff to resolve issues and improve support processes.
Problem-Solving: Analytical mindset with strong problem-solving skills and attention to detail.
Desired Skills / Qualities:
Ability to lift and carry computer equipment, perform desk-side support, and sit for extended periods while working on a computer.
Curious and eager to learn new technologies.
Problem-solving mindset.
Reliable and punctual.
Strong attention to detail.
Patient and methodical approach to tasks.
Good communicator (able to explain technical concepts simply).
Adaptable and open to feedback.
Proactive and willing to take initiative.
Team player who enjoys collaborating with others.
Organised and able to manage time effectively.
Training:Information Communications Technician Level 3 (A level) Apprenticeship Standard:
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office.
A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.
You will be working towards Information Communications Technician Level 3 qualification.
Training Covered:
CompTIA A+
AZ-900
Training Outcome:This apprenticeship can lead to a full-time position and scope for further training and qualifications if applicable.Employer Description:LM Global are a UK based Telecoms and Connectivity provider working with National and International clients, supplying and managing solutions for our business clients.
Independent providers offering commercially competitive and non-biased, solutions for businesses around the world. Our philosophy is simple, we provide unrivalled attention to detail and client support at the most cost-effective prices. With a combined experience of 125+ years within the Telecommunications industry, our team are world class for support and advice.Working Hours :Monday - Friday 9am-5pm. May require occasional evening or weekend work for maintenance or urgent support needs.
You'll be based in an office environment with potential for remote work after successfully passing your probationary period.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the production of mechanical design drawings using AutoCAD or Revit (with training)
Assist with mechanical calculations such as heating and cooling loads, pipe sizing, and airflow
Learn to use software tools like Excel and AutoCAD under guidance
Help prepare technical schedules and equipment specifications.
Attend internal project meetings and take notes or assist with documentation
Shadow engineers during site visits and surveysResearch products, standards, or solutions to support the design process
Keep your learning record up to date and participate in apprenticeship training
Training:
Standard workweek (e.g., 37.5 - 40 hours)
One day a week at the City of Liverpool College
Training Outcome:Design EngineerEmployer Description:At Kimpton, we’ve been delivering M&E infrastructure and HVAC services across Liverpool since 1963.
Our clients include Merseyside’s largest employers across every sector including Unilever, Walkers Crisps, Liverpool Philharmonic Hall, Radisson and Hilton Hotels, Kraft Heinz, Daresbury Laboratories, Liverpool Hope University and we look after the entire M&S Bank Arena – the hosts of Eurovision 2023.
We installed the entire water and gas pipe network at Liverpool One, a 1.65million sq ft open-air complex of 170 stores, bars and restaurants, cinema and hotel – one of Europe’s leading retail and leisure destinations.
We’re carrying out a £9m upgrade and refurbishment of the HVAC systems and offices throughout The Capital Building on the Strand, the largest Grade A office space in Liverpool, housing The Home Office and Crown Commercial Services.
We installed the HVAC systems for Paul McCartney when he created LIPA in 1995 and at The Philharmonic Hall on Hope Street when it was refurbished in 1994. We’ve maintained both buildings ever since.
It's because we have always been innovators in HVAC, and this thinking continues to the present day.
For many, Heat Pump technology is new, but here at Kimpton, we installed our first heat pumps back in the 1970’s for Walkers Crisps and Golden Wonder. They were used to keep stocks of potatoes fresh and dry and were an innovative technology that would go on to save many £000’s in fuel costs and even more in carbon saving.
We have continued to be at the forefront of heat pump system design and have gained many years of expertise in their design and installation since those early days.
This culture of innovation has led to the delivery of two other UK firsts in renewable technology – we designed and installed the UK’s first tidal water source heat pumps in open sea at Plas Newydd, Anglesey for the National Trust and installed one of the UK’s first Transpired Solar Collectors with TATA steel at the SBEC Building on Deeside.Working Hours :Standard workweek: 8:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Initiative....Read more...
Support the development and deployment of machine learning models using Python and Databricks
Conduct data preparation and exploratory analysis to understand structures, trends, and anomalies
Collaborate with data scientists and engineers to select appropriate modelling techniques
Communicate technical insights through visualisations and business storytelling
Apply best practices for responsible and ethical AI, including fairness and transparency
Contribute to model explainability through tools such as SHAP and feature importance plots
Engage with Databricks and supporting cloud platforms like Azure and adopt MLOps practices for scalable AI workflows
Explore automation using Microsoft Copilot and OpenAI tooling
Apply learnings from the Level 6 apprenticeship directly to project work at Virgin Atlantic
Training:
The course runs for 24 months at our Crawley, West Sussex, VHQ
After that, it’ll be time to put all your training into practice. The sky really is the limit
Training Outcome:You’ll complete the programme with more than just a sense of achievement. By the end of the 24 months, you’ll have built real-world experience applying AI and machine learning to solve business challenges, developed technical fluency in tools like Databricks and Azure, and earned a Level 6 AI Engineer qualification from Cambridge Spark.
In return for your hard work, we’ll support you every step of the way—so you can gain the skills, confidence, and connections you need to launch a meaningful career in data, analytics, or AI at Virgin Atlantic and beyond. Employer Description:Virgin Atlantic took off in 1984 when Richard Branson set out to shake up the aviation industry—and we’ve been doing things differently ever since. What began with a single 747, one route, and a small but mighty team has grown into an international airline with a global network and thousands of passionate people behind it. But our story has never just been about planes—it’s about people. From the very beginning, we’ve believed that travel should feel exciting, personal, and filled with possibility. That belief still drives us today as we work towards our mission: to become the most loved travel company. Whether we’re designing innovative customer experiences, pushing boundaries in sustainability, or building inclusive teams that reflect the world we serve, we’re united by a shared spirit of adventure, heart, and humanity. Because at Virgin Atlantic, we don’t just fly people from A to B—we help them take off in every sense. We’re not just your average airline. When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying.Working Hours :Monday - Friday, 9.00am - 5.30pm, but a degree of flexibility will be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
About the Role
We are seeking a highly motivated and detail-oriented Software Test Engineer to join our team. In this role, you will be responsible for ensuring the quality and reliability of our software products through a mix of manual and automated testing processes. You will work closely with cross-functional teams to define and refine testing strategies that meet stringent industry standards.
Key Responsibilities
Define and continuously improve software testing processes aligned with industry best practices and compliance standards
Plan, execute, and document both manual and automated tests to validate product functionality, performance, and security
Collaborate with development teams to ensure full alignment with software requirements and specifications
Lead test management activities including test planning, monitoring, and issue tracking
Develop and maintain automated test scripts and frameworks to support continuous integration and delivery
Convert existing manual test cases into automated tests using selected tools and frameworks
Participate in the design and development of test automation infrastructure for use in software development and release cycles
Qualifications & Experience
Bachelor’s or Master’s degree in Software Engineering, Computer Science, or related field
ISTQB Certification (Foundation Level and/or Test Manager preferred)
Strong knowledge of data communication and network protocols
Proficiency in software testing methodologies and system testing techniques
Solid experience with requirement-driven design and validation processes
Experience in testing UMTS or LTE Radio Technologies is highly desirable
Skilled in writing and maintaining technical documentation
Hands-on experience with test automation tools and frameworks
Proficiency in scripting languages such as Python, TTCN, Bash, etc.
Strong debugging and troubleshooting skills, especially in embedded systems
Structured, detail-oriented approach to work with excellent analytical skills
Preferred Skills (Nice to Have)
Familiarity with CI/CD pipelines
Experience with version control tools (e.g., Git)
Knowledge of Agile/Scrum methodologies
Why Join Us?
Work on cutting-edge technologies in a collaborative, fast-paced environment
Opportunity to make a real impact on product quality and reliability
Supportive team culture with room for professional growth
Venquis is acting as an Employment Agency in relation to this vacancy.....Read more...
