Field Service Engineer - Rail Simulators & IT Systems

Field Service Engineer – Rail Simulators & IT Systems

Location: Canterbury – remote and field based

Salary: Up to £35,000 p.a. plus bonus scheme

Hours: Monday to Friday, 09:00–17:00 (flexibility required for site travel and occasional overnight stays)

Benefits:

Annual bonus scheme (5% of salary, subject to performance targets)25 days holiday plus all UK public holidaysCompany laptop, tools and equipment providedMileage reimbursement for personal vehicle useOngoing training and professional development opportunities

Role Overview

Exciting opportunity for a Field Service Engineer to support the delivery and upkeep of high-performance train driving simulatorsHome-based position involving travel to sites across the South of England to client sites with occasional international visits (Ireland and France)Key focus on fault-finding, maintenance, and repair of rail simulator systems in both planned and reactive settingsIdeal for candidates with strong IT and electronics engineering experience within the rail, defence, or simulator industries

Key Responsibilities

Diagnose faults and carry out repair work on advanced train simulators using schematics, wiring diagrams and engineering inputUndertake regular planned maintenance and unscheduled interventions to ensure simulator uptimeSupport and maintain Windows-based systems, including hardware upgrades and operating system troubleshootingInstall and replace hardware components including motherboards, GPUs, memory and SSDsTroubleshoot audio, video, power and network cabling issues within simulator environmentsProvide remote and on-site IT support to internal users as part of a wider engineering and tech support teamMaintain accurate documentation and status reports for each simulator siteAttend international simulator engineering conferences and engage in continuous learning

Essential Skills & Experience

Strong background in IT support, electronics fault-finding, and complex system troubleshootingIn-depth understanding of Windows operating systems, hardware installation and maintenanceHands-on experience in computer networking, including IP addressing, static/dynamic setups, and subnet configurationsAbility to interpret and act on detailed wiring and schematic diagramsSkilled in practical repair work, with confidence in DIY-style tasks for mounting and assembling simulator equipmentExcellent time management and ability to work independently while meeting deadlinesClear communicator with strong documentation skills and a proactive approach

Additional Requirements

Comfortable working alone on client sites, with a high standard of personal safety and professionalismWilling to travel extensively across the South of England via train; occasional driving required with mileage reimbursedMust be eligible for CTC security clearance and compliant with random drugs and alcohol testing policiesEasy access to a train station is advantageous for travel efficiencyFull UK driving licence

Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.