Network Support Administrator required to help support a European automotive retail network of car dealerships. By managing, maintaining and maximising the efficiency of the dealer network operations.
Requirements
Automotive Dealership Network administration experience.
Role
Administering contracts.
Reporting: MS Excel and CACI, including EU reports.
Telecoms Systems & Application Engineer (OSS, Cramer, Inventory, Automation)
Linux | OSS | Application Support | Production Support | Python | Shell Scripting | Cramer | Network Inventory | Network Automation | Telecoms | Cisco | CCNA | Network Operations
Hybrid working - Newbury, Berkshire, RG14 2FN & remote, home based
@mecscomms is recruiting for an experienced contract Telecoms OSS & Application Support Engineer responsible for supporting and enhancing business-critical telecoms Operational Support Systems (OSS), network inventory platforms and automated network configuration applications.
This is a highly hands-on technical role combining Telecoms Application Support, Production Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure.
You will possess strong experience supporting production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous.
This opportunity is ideally suited to an OSS Support Engineer, Telecoms Application Support Engineer, Production Support Engineer, Network Inventory Engineer, Telecoms Systems Engineer, Operations Support Engineer or Telecoms Systems Administrator with strong Linux, Shell Scripting, Python, Java, HTML skills & a general understanding of telecoms operational systems & network infrastructure.
Role: Telecoms Systems & Application Support Engineer, Production Support Engineer, OSS Support Engineer, Application Support Engineer, Telecoms Systems Administrator, Network & Application Support Engineer
Role Purpose: Support, maintain and enhance critical telecoms production systems, applications and infrastructure whilst ensuring operational stability, service availability, security compliance and successful delivery of system changes across operational environments.
Location: Hybrid working - Newbury, Berkshire, RG14 2FN & remote, home based
Role Type: Temporary, Contract, Full-Time
Start date: ASAP
Duration: 12 months+ temporary contract
Gross Rate: Negotiable, dependent upon experience. Pay rate, inside IR35
Clearence: Security & background screening required. Due to the nature of the work, successful applicants must be eligible to undergo BPSS and SC-level screening. This will include: employment and education verification, credit and financial history checks, advanced identity and right-to-work checks. To meet SC eligibility requirements, candidates must typically have lived in the UK continuously for the last five years.
Technology Stack:
• Linux Administration
• Shell Scripting
• Python
• Java
• HTML
• Cramer Database
• Database Administration
• Telecoms OSS Platforms
• Network Inventory Systems
• Service Fulfilment Systems
• Network Provisioning Platforms
• Network Configuration Automation
• Telecoms Operational Support Systems
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• Enterprise IP Networking
• Network Operations
• Incident Management
• Change Management
• Production Support
• Application Support
• System Monitoring
• Root Cause Analysis
Core Activity:
• Support and maintain business-critical telecoms OSS platforms and production applications
• Administer and support internally developed telecoms operational support systems used for network inventory management and automated network configuration
• Support integrations between OSS platforms and Cramer inventory environments
• Monitor system performance, availability and operational health
• Troubleshoot and resolve production incidents, service issues and application faults
• Support application deployments, configuration changes and production releases
• Develop and maintain automation scripts using Shell Scripting, Python, Java and HTML
• Analyse application logs, system alerts and performance metrics
• Support network automation workflows and operational scripting activities
• Support Cramer database environments and associated administration activities
• Assist with network inventory integrity, reconciliation and data quality activities
• Support operational users of network inventory, provisioning and fulfilment systems
• Implement approved production changes in accordance with change management processes
• Perform root cause analysis and implement preventative solutions
• Produce technical documentation, support records and operational procedures
Deliverables:
• Stable and secure OSS and production environments
• Successful application support and incident resolution
• Reliable network inventory and provisioning platforms
• Effective system monitoring and operational support
• Automated operational processes and scripting solutions
• Successful delivery of production changes and upgrades
• Accurate technical documentation
• Improved operational efficiency and service availability
Working Environment:
• Telecoms Operations Environment
• OSS Support Environment
• Production Support Environment
• Network Operations Environment
• Network Inventory & Provisioning Platforms
• Enterprise Telecommunications Infrastructure
• High Availability Systems
• Critical National Infrastructure Programmes
• Collaborative Technical Teams
Candidate Profile:
Candidates should possess strong experience supporting production applications, telecoms systems or operational environments. You will be technically capable, highly analytical and comfortable working across systems administration, application support, scripting, databases and network technologies.
Your experience is likely to include some of the following:
Essential:
• Production Support and Application Support experience
• Experience supporting OSS, network inventory, service fulfilment, provisioning or network automation platforms
• Linux Systems Administration
• Shell Scripting
• Python scripting and automation
• System Monitoring and Incident Management
• Root Cause Analysis
• Database Administration experience
• Troubleshooting complex technical issues
• Telecoms systems, network operations or operational support environments
• Experience supporting business-critical operational systems
• Change and Release Management
• Technical documentation and reporting
Desirable:
• Cramer Inventory Management
• Network Inventory Management Systems
• OSS/BSS Platforms
• Network Provisioning Platforms
• Service Fulfilment Systems
• Network Automation Tools
• Netcracker
• Inventory Reconciliation
• Telecoms Asset Management
• Fixed Network Operations
• Mobile Network Operations
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• CCNA
• ITIL Foundation
• Linux Administration Certification
• Database Administration Certification
• Telecoms Industry Certifications
Key Traits:
• Strong troubleshooting and fault-resolution capability
• Highly analytical and detail-oriented
• Proactive and self-motivated
• Strong communication and stakeholder engagement skills
• Calm under pressure within operational environments
• Quality and service focused
• Continuous improvement mindset
• Passion for technology, automation and operational excellence
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Core Purpose:
To support the delivery of a professional and efficient HR service, by administering HR processes spanning the employee lifecycle, from recruitment to offboarding, ensuring accuracy, consistency and timely completion of all activities.
Primary Objectives:
Act as the administrator for the HR service:
Maintain accurate employee records by updating the HR system and appropriately filing of other documentation, ensuring that employee records are securely stored and compliant with GDPR and data protection requirements
Maintain the e-learning system by setting up employees on the system and monitoring compliance
Administer processes such as sickness absence, maternity, paternity, probationary periods, flexible working requests
Assist with preparing and processing monthly payroll, ensuring accuracy and compliance
Assist the Head of HR with drafting letters and taking notes at meetings
Monitor shared mailboxes and escalate queries appropriately
Recruitment, Onboarding and Leaver Processes:
Support recruitment, onboarding and leaver processes
Administer the drafting and placing of job adverts
Administer the shortlisting and interview processes, manually and electronically through the HR system
Prepare and send out contract letters as directed by the Head of HR
Complete reference requests and any background and disclosure checks
Assist with new starter onboarding process including offer letters, reference checks, new employee records and induction processes
Administer leaver processes and respond to reference requests
Administer the HR Information system:
Become a superuser of the HR system and assist with its development
Highlight opportunities to expand on and improve processes in the system, to enhance employee experience
Produce reports from the HR system for analysis
Support the completion of payroll activities in line with payroll cut-off dates:
Administer the monthly staff payroll changes by communicating changes to the Finance & Payroll Officer within payroll deadlines
Ensure that employee pay-related data is kept up to date on the HR system
Team Working:
Work closely with the Finance & Resources department to ensure that plans and priorities align with wider organisational plans and strategies
Effectively represent the team and actively contribute at internal meetings and external events
Understand and adhere to The Fostering Network’s policies and practices
Engage with and demonstrate commitment to The Fostering Network’s mission, vision, values and strategy
Proactively engage with the performance development approach, taking responsibility for seeking appropriate development opportunities and taking part in learning
Take a relationship-based approach to your work, understanding that creating positive relationships with our internal and external stakeholders is central to achieving our objectives
Undertake any other duties appropriate to the level in accordance with agreed procedures and guidelines
Training Outcome:HR Administrator, HR Assistant, HR Officer.Employer Description:The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.
Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Undergo training with Elev8 Training
Work alongside and support the Planning Department
The role will require regular site visits to the operational railway and the ability to work independently to set deadlines
Training Outcome:To join our planning team arranging access and safety critical documentation for site teams. NVQ Level 3 Business Administrator qualification with the potential to go on to further education to study for a degree in a chosen commercial field. Employer Description:We are a Network Rail Principal Contractor and partner of choice for some of the biggest names in rail, we deliver integrated signalling, power, and telecoms solutions throughout the UK and Ireland, providing safe, sustainable, and cost-effective engineering services that consistently exceed expectations.Working Hours :8hr shifts Monday to Friday with some weekends.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Confident,Motivated....Read more...
Duties for this role include:
Maintaining and building relationships with the companies' new and existing field engineering teams
Maintaining all project/support based documents/process
Assisting with critical daily deadlines
Working as part of the SDM team on multiple customer engagements
Providing administrative support for BlueKong Networks Annuity contracts
Providing administrative support to Bluekong Networks engineering teams
Working to bring on board new engineers to utilise for customer works
Building strong relationships with both customers, suppliers and delivery leads
Monitoring and being the first port of contact for BlueKong support customers
The Service Delivery Analyst will be:
A bright individual looking to develop their career within a creative environment
Skilled administrator
Comfortable working in a busy environment
Flexible approach
Semi-Skilled IT user, able to pick up on new software and technologies
Training:
Business Administrator Level 3
End-Point-Assessment
Work Based Training
Monthly Tutor/Assessor Sessions
Training Outcome:Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.Employer Description:Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.
Working Hours :Monday - Friday between 9am and 5pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Willing to learn....Read more...
Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business, and your own professional development.
You will also be completing a Business Administrator Level 3 apprenticeship with LMP alongside your role, details of which can be found here: https://lmp-group.co.uk/courses/business-operations-administrator-apprenticeship-level-3/
As an Assistant LA Funding Coordinator, you will work closely with the LA funding team, multiple internal stakeholders, as well as external Local Authority contacts to ensure the timely processing of data and administrative tasks such as:
Managing records in the Digital Apprenticeship Service
Completing Provider Return Forms relating to Local Authority learners
Completing RAG reports to a high level of detail in order to report progress to Local Authorities
Management of information regarding Local Authority relationships
Liaising with clients through email and phone to ensure application processes are completed correctly
Timely management of cohorts in the Digital Apprenticeship
Service following apprentices' First Day of Learning
And any further tasks that may arise within the Local Authority space
Responsibilities:
Respond to enquiries through various platforms including Zendesk, email, and phone calls
Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
Process data and administrative tasks for critical Local Authority partners
Liaise with tutors and apprentices to ensure Return to Learning meetings proceed in a timely manner
Support the delivery workforce as appropriate including liaising with tutors to resolve issues where appropriate
Work with colleagues to document and improve processes
Take ownership of and provide visibility into the progress towards KPIs
Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
Adhere to Best Practice Network and Supporting Education’s policies and standards
About You:
Be reliable, hardworking and professional
Have proven customer service-related experience
Possess an excellent customer service manner, both written and spoken
Have the ability to organise, plan and prioritise time and tasks effectively
Work well under pressure with the ability to deal with issues as they arise
Be competent using MS Office and Teams
Demonstrate accuracy and attention to detail
A strong knowledge of GDPR practices
Highly numerate and literate
Creative, innovative and able to solve problems
Work Location: In person.Training:What You’ll Gain:
A Level 3 Business Administration Qualification
Valuable hands-on experience in a professional environment
Support and mentoring from experienced professionals
Online learning delivered by Best Practice Network
Training Outcome:Potential for permanent position. Employer Description:We share the desire of every practitioner that every child, regardless of their background, should benefit from an excellent education.In collaboration with our Delivery Partner Network, education professionals and the Department for Education, we design, develop and deliver high-quality CPD and qualifications to aspiring teachers, practising teachers, school leaders, early years practitioners, teaching assistants and SENCOs.
Be the best you can be and transform the lives of children and young people with our extensive suite of fully funded programmes and apprenticeships.Working Hours :Various shift patterns.
Generally, 5 day working week, working hours within Monday to Friday 8.00am to 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
IT Ticket Management
End User support
Hardware / Software maintenance
Asset Tracking
System Administrator
Ability to stick to process
Network fault finding
Training:
Day release at Grantham College
Training Outcome:
Potential for a permanent full-time Technician role being offered at time of completion
Further additional training can be discussed upon completion of the apprenticeship
Employer Description:Autocraft Solutions Group is a world-class provider of engineering solutions to global OEMs. We support our customers with the transition from internal combustion to EV technologies with innovative and flexible manufacturing solutions.Autocraft offers a complete engineering and remanufacturing service including feasibility studies, defining the reman specification, ongoingproduct development, engine validation and warranty.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.30pm.
Additional hours may be required ad-hoc, this
would be discussed at the time and be payable as overtime.Skills: Communication skills,Attention to detail,Organisation skills,Logically Minded,Ability to stick to process,Strong desire to learn,Methodical troubleshooting....Read more...
As part of the office team, you'll be responsible for ensuring accurate and timely orders, guaranteeing customer satisfaction and getting involved in all aspects of equipment sourcing and rehiring.
Answering the phone and responding to emails/messages
Creating and maintaining relationships with suppliers
Helping, giving advice, solving problems and building relationships with both customers and work colleagues
Processing and scheduling orders on the computer system and general administration
Ensuring that all administration duties relating to orders are up to date
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
This will be delivered in the workplace.Training Outcome:Excellent career development opportunities for the right candidate after successful completion of the apprenticeship.Employer Description:Our business is built around efficiency, relationships and value. We take the hassle out of the hire game leaving you time to focus on the job at hand.
SERVICE - Our friendly & experienced team are here to make things run smoothly for you.
SUPPLY - Our extensive UK-wide supply network means you get the equipment you need, when you need it, wherever you need it.
SIMPLE - Our “keep things simple” ethos means less paperwork for you, and more time for you to focus on what matters most for your business.Working Hours :Monday to Friday 8.00am - 5.00pm (1-hour unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
This role supports the office team with day-to-day administration
Assisting customer account managers with contract information– advising on meter readings, machine usage, service and repair history to support new sales
Dealing with finance lenders and submitting documents
Raising invoices for new sales, data entry, setting up customer contracts, contacting customers by phone and email to obtain meter readings, and updating company service software ensuring that the meter readings are entered correctly, assisting with general office tasks
Scanning contracts and other documents in to our customer database and archiving the contracts in to filing room
Training:
Business Administrator Level 3 Standard
Work Based Training
Monthly Tutor/Assessor Sessions
Training Outcome:
Successful apprentices often progress into permanent roles, with the chance to develop into senior administration or customer support positions
You will gain valuable experience and a nationally recognised qualification, giving a clear path for your long-term career
Employer Description:Gary HusseyGROUP MANAGING DIRECTOREuro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place.
We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity.To this end, our reputation has become your guarantee.Working Hours :Monday- Friday, 8.30am - 5.30pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Accuracy with data entry....Read more...
You will learn how to:
Progress new mortgage applications to offer
Use pre-defined standards & service level agreements
Monitor proactive case progression & customer service communication by telephone, email, & letters
Ensure a high accuracy level for data entry & ongoing record keeping
Ensure workload is actioned within set SLA, whilst recording case progression
Review & validate mortgage supporting documentation
Provide support to the processing team
Training:
The standard will be delivered using workplace training and learning, together with online learning and 1-2-1 support
You will work towards gaining a Level 3 Business Administrator Apprenticeship Standard
Training Outcome:
Providing you successfully complete your apprenticeship- you will continue your employment with us
Following completion of a qualifying period, a company pension scheme is available and you will be entitled to 20 days paid annual leave per year (plus bank holidays)
Employer Description:Mortgage Advice Bureau (which Mortgage Seeker Limited are part of) offer bespoke mortgage advice, assist our clients to plan their budget and explain the costs involved with the buying and selling of property - helping to take the hassle out of the buying process.
Mortgage Advice Bureau is a leading mortgage network, as well as the UK’s most recognised intermediary consumer brand, winning over 150 national awards for the quality of its advice and service.Working Hours :Monday to Friday: 09:00- 17:30 With an hour lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Manage emails and assist with general correspondence.
Update customer records and maintain accurate databases.
Assist with scheduling jobs and coordinating engineers and contractors.
Prepare quotations, invoices and supporting documents.
Order materials and communicate with suppliers.
Maintain filing systems and ensure documents are organised.
Assist with timesheets, job records and administrative paperwork.
Support health and safety administration, including maintaining records.
Liaise with customers, contractors and team members.
Learn and use company systems and software.
Complete apprenticeship learning activities and coursework.
Training:The apprentice will receive practical workplace training within our business while supporting the day-to-day running of our office operations. They will be based in our head office. They will also complete formal training with London South East Colleges (LSEC) as part of the Business Administrator Level 3 Apprenticeship.Training Outcome:Full-time employment or progression to a higher apprenticeship.Employer Description:We are an established property maintenance and building company, trading since 2015. We provide a wide range of maintenance, repair, refurbishment and building services for commercial clients, private homeowners and landlords.
Our team consists of experienced employees supported by a trusted network of self-employed specialist contractors, allowing us to deliver projects of varying sizes while maintaining high standards of workmanship, reliability and customer service.
We are committed to developing the next generation of talent within the construction and business support sectors. We are looking to invest in apprentices by providing practical experience, structured training and the opportunity to build a long-term career within a growing company.Working Hours :09:30 - 4:30pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is a hands-on multi-functional role and a fantastic opportunity for someone looking to start a career in business administration or customer service within a fast-paced and fun working environment.
As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations and ensuring smooth coordination across departments.
You will gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting our customer service team.
Duties will include:
Basic finance & accounts admin
Customer liaison/service desk
Outgoing and incoming calls
IT skills, including Microsoft Office software such as Outlook, Excel and Word
Invoicing, warranty administration & investigation
Sales admin completion
General administration
This is a strong start to a successful career in either operations or business support within a dealership environment and a chance to gain a good overview of the business as a whole.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interacting with internal or external customers
City of Bristol College
Off-site in its entirety
Training Outcome:
Potential opportunity of full-time role within the business at end of the apprenticeship
Employer Description:
South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region. We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.
As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Shifts to be confirmed between the hours of 08:30 - 17:00, with a 30 min unpaid lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Ability to work under pressure....Read more...
We are seeking a mature, self-assured, driven, and passionate person who is organised, accustomed to meeting deadlines, and excellent with people.
Are you a positive person seeking to launch your career in a dynamic sector?
It would be ideal if you had some experience in real estate, but if you have a good outlook, want to learn, and a desire to grow, we will be pleased to teach you the technical skills.
Your roles and responsibilities will include:
Assisting clients with regards to the letting process
Giving advice and guidance
Answering customer queries providing a good level of customer service
Liaising with senior colleagues in arranging viewings
Assisting customer when maintenance needs to be carried out
Handling any problems or customer queries
Assisting with assessing tenant applications
Assisting undertaking credit references and general reference checks
Assist the client and senior staff when negotiations between tenant and landlord are being carried out
General admin duties
Customer Service duties ensuring clients are happy and that the process is running smoothly between all parties
Training:
Full on-the-job and off-the-job training will be delivered supported by our training provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard qualification
Training Outcome:Further progression to be discussed at the end of the apprenticeship.Employer Description:Zeta Homes has vast experience in sales, lettings and management of about 10 years. Although the company was formed in 2005, the director has been in the property market for about 10 years. We are concerned about where people live and we are committed to the development of the housing problems across the United kingdom. We work with about 75% of the boroughs across London; providing homes for the homeless, letting properties to the people with low income we are involved in the rent deposit, bond schemes and provide accommodation for social service departments of the boroughs that we work with. Our private letting department is one of the most popular in the east end of London because of our success. This is a national company that provides a network of services all over London. We manage a substantial portfolio of properties for individual and corporate landlord clients based in the UK and overseas. We operate to the highest professional standards, delivering added value services to three client groups. Our staffs have a wealth of experience, knowledge and resources to enable them carry out their tasks in the services that you require. Speak to us today and you will not be disappointed. Zeta Homes limited is a property management company , that specializes in the management of properties for investors, developers and individuals with portfolios. The extensive services which we provide are tailored to the specific requirements of each development or property, our aim is to care for your home by providing cost effective property management through our specialised personal service. We take the responsibility for the day to day running and upkeep of the development giving the residents much more freedom and much less worry.Working Hours :Monday - Friday, 09:00 - 17:30. 1-hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
You'll work alongside experienced engineers on real client work from day one, building hands-on IT skills while studying towards a nationally recognised Level 3 ICT qualification — with a genuine permanent role on offer at the end.
As an IT Support Apprentice, you'll earn while you learn. You'll spend most of your time working alongside our experienced engineers, building real-world IT skills with genuine clients — not just classroom exercises. Alongside the day job, you'll work towards a nationally recognised Level 3 qualification in IT.
This is a real job with real responsibility from the outset, in a friendly team where your contribution genuinely matters. You don't need to know everything already — you need the enthusiasm to learn and a willingness to get stuck in.
Duties and Responsibilities
Answering support calls and emails, and logging tickets in our helpdesk system
Helping diagnose and resolve IT problems for clients — everything from password resets to network faults
Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
Setting up new laptops, PCs, printers and user accounts for clients
Supporting the team with Microsoft 365 queries (Teams, Outlook, SharePoint and OneDrive)
Learning to use professional IT tools, including remote monitoring and support platforms
Keeping records and documentation up to date
Helping clients feel confident and supported — customer service matters just as much as technical skill
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades.Training Outcome:
Our aim is to offer a permanent role on successful completion of the apprenticeship
Ongoing mentorship from experienced engineers who are invested in your development
Real scope to grow with the business as we expand across West Yorkshire
Employer Description:Optionbox is a growing Managed Service Provider (MSP — a company that looks after other businesses' IT and technology) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire, and we're known for picking up the phone in under 8 seconds.Working Hours :Monday-Friday, 09:00 - 17:00.Skills: Communication skills,Problem solving skills,Enthusiastic,Keen to learn,Organised and reliable,Positive can-do attitude,Punctual and trustworthy,Take on new challenges....Read more...
As our new apprentice, you will learn our administrative processes to allow you to offer support to different business functions. You will be fully trained and supported to learn about MJ Wilson Group, which will allow you to progress within the organisation.
Your duties will include:
Filing purchase orders, acknowledgements and proof of deliveries
Managing the non-conformance report system
Manage the training matrix and organisation of refresher courses
All aspects of general administration including providing administrative support to other team members
Data entry and storing information correctly in line with GDPR
Processing orders and generating relevant documentation when requested
Preparing test certification
Generating bolt-cutting sheets
Training:Business Administrator Level 3.
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:The MJ Wilson Group Apprentice Programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that will lead to a permanent job role, and possible internal progression. Employer Description:Established in 1972, the MJ Wilson Group is a leading supplier of process instrumentation, valves and controls, pipeline products, stud bolts, fixings and engineering consumables across the UK and Europe through its national branch network. We partner with and represent leading instrumentation manufacturers, while offering extensive in-house production capabilities, system integration and service facilities. Everything we do is driven by our five core values: consistency, safety, value, efficiency and partnership, which are embedded in the technical advice, customised process solutions and ongoing customer support we provide.Working Hours :Monday to Friday, 08.00 - 17.00 with a 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliable timekeeping,Excellent attendance,Confident communication skills,Friendly and approachable,Willing to learn....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities
Assess incoming incidents and prioritise work according to timescales and processes.
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
Carry out technical investigation support calls and escalate to the local technical team where apprentice requirements/job description issues require escalation.
Maintain spare IT stock, warranties and software licences in accordance with the asset register. Instigate hardware swap-outs within the timescales set out by the available SLA to maintain service availability on failed devices.
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technology
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of system faults
Support for the roll-out, installation and commission of new systems or upgrades
Training Outcome:Potential for a permanent role upon completion of apprenticeship.Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Good team player....Read more...
Reception cover for 2 hours a day, answering phone calls, taking messages and connecting calls to other departments
Undertake administrative tasks, such as photocopying, fax transmissions, processing mail, maintaining filing systems, archives and resource libraries and updating information
Use of Microsoft applications such as Outlook, Word, Excel, SharePoint and Forms
Produce correspondence and reports from written documents
Learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary
Liaise with staff, clients, and other agencies, to share information where appropriate, ensuring that academy procedures are properly followed
Minute, produce and distribute accurate records of meetings
Assist with the administration of financial processes, including collection and distributions of monies and banking, processing invoices, arranging countersignature and payments
Order and maintain stocks of relevant stationery and forms, with the agreement of the Business Manager
Learn to provide support to individual managers as required, including diary management, travel planning, arranging and supporting events and arranging and servicing meetings
Learn to contribute to the organisation of an event
Learn how to develop a presentation
Learn how to answer and resolve an issue for staff, students or other stakeholders
Learn data protection regulation and contribute to processing procedures within the academy
Build and maintain positive relationships with all stakeholders
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:Opportunities for development.Employer Description:Ark Charter Academy is a happy and vibrant school located minutes away from the seafront. We believe that every young person should feel a sense of belonging to our school community and enjoy their learning.
We inspire and support our students so they can become the very best they can in every single way. With love and care, we develop motivation both inside and outside the classroom, encouraging an appetite for learning in a safe and stimulating Christian environment. We want our students to become the leaders and game-changers of the future. To achieve this, we offer an academic curriculum that strives to expose all pupils to the richness of education, allowing them to experience a diversity of subjects during their time with us. We believe every child is entitled to disruption-free learning and pride ourselves on creating a learning environment that is calm and focused.
Our teachers and support staff work hard every day to inspire each and every student to develop skills which will help them to achieve their full potential. We pride ourselves in recognising hard work and rewarding it accordingly, providing opportunities for professional and personal growth in the academy and across the wider Ark network.Working Hours :Monday - Friday 8.00am - 4.00pm (Term time only - 39 weeks).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
You will have a group role and work at all sites to help carry out audits to ensure standards are where they should be
Review and update risk assessments
Identify any potential risks in the working systems
Preparing Northside for manufacturer BER/Standards audits
To assist in any matter beneficial to the company
Training:Level 3 Business Administrator apprenticeship:
Northside’s training partner during the apprenticeship will be Doncaster GTA. Doncaster GTA is an independent training provider based in Armthorpe, Doncaster and Sheffield. GTA has been delivering training to apprentices for the past 50 years in the motor industry and has the best pass and progression rates in the country
You will be based in our Northside office on Amberley Street, Sheffield, where you will make visits to all sites alongside the Governance, Risk & Compliance Director to carry out audits, review & update risk assessments, as well as identify any potential risks
You will attend Doncaster GTA one day per week and, if required, you will complete Functional Skills in English and maths
Training Outcome:Further training in the role is a must and will lead to courses such as:
IOSH
NEBOSH
Trained Auditor
MOT Site Management
Tacho Site Management
Once qualified, this may lead on to managing your own projects to put plans into action.Employer Description:
Northside Truck & Van specialises in offering comprehensive solutions for the sale, service and repair of the complete range of Mercedes-Benz commercial vehicles.
With a rich history of partnering with businesses since the 1970s, we have dedicated 50 years to expanding our network across Yorkshire. Our depots in Bradford, Doncaster, Hull, Leeds, Sheffield and York ensure widespread coverage. In 2011, we expanded beyond Yorkshire and established a new site in Immingham, North Lincolnshire.
At Northside, every member of our team is a vehicle enthusiast and an industry expert. Whether you engage with our sales, technical or support departments, rest assured that you will receive exceptional service and care.
We understand that each customer has unique wants and needs, which is why our sales and services are tailored accordingly. As one of the largest Mercedes-Benz franchisee in the UK, we hold an extensive inventory of new and used trucks and vans, valued at over £6 million. Our commitment to staying up-to-date with the latest Mercedes-Benz innovations means that we can provide the vehicle that perfectly suits your requirements and our range of service packages and repair assistance is accessible to all owners.
Working Hours :Monday - Friday, 8.30am - 5.00pm, with one-day release day at college in Armthorpe, 9.00am- 4.00pm (day to be agreed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Punctual,Reliable,Eager to learn,Hardworking....Read more...
