Provide day-to-day administrative support to the NOC management team and other internal groups
Provide reporting and analytics to management team
Ensure data integrity of reports and dashboards
Help drive operational efficiencies across the Network
Operations team and wider business through simplifying and presenting our data effectively
Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams
Raising Trouble Tickets (Training will be provided)
Ensuring Trouble Tickets are assigned to a relevant support team
Providing regular updates to internal stakeholders and external customers on the progress of faults
Providing support to other members of the Operations team as required
Support with initial fault Triage and InvestigationArranging and coordinating access to Zayo & 3rd party sites
Specialising in maintenance activities- Event creation, service deconfliction and customer notifications
Training:To meet the requirements of the Level 3 Business Administrator apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,Organisation skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
This role supports the office team with day-to-day administration
Assisting customer account managers with contract information– advising on meter readings, machine usage, service and repair history to support new sales
Dealing with finance lenders and submitting documents
Raising invoices for new sales, data entry, setting up customer contracts, contacting customers by phone and email to obtain meter readings, and updating company service software ensuring that the meter readings are entered correctly, assisting with general office tasks
Scanning contracts and other documents in to our customer database and archiving the contracts in to filing room
Training:
Business Administrator Level 3 Standard
Work Based Training
Monthly Tutor/Assessor Sessions
Training Outcome:Successful apprentices often progress into permanent roles, with the chance to develop into senior administration or customer support positions. You will gain valuable experience and a nationally recognised qualification, giving a clear path for your long-term career.Employer Description:Gary HusseyGROUP MANAGING DIRECTOREuro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place.
We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity.To this end, our reputation has become your guarantee.Working Hours :Monday- Friday 8:30am- 5:30pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Accuracy with data entry....Read more...
Collecting hours and timesheets from our workers each week
Ensuring the accurate calculation, production and distribution of timesheets to clients
Maintaining and organising up-to-date company systems, documents and databases
Collaborate with team members to ensure the smooth operation of our payroll and marketing functions
Dealing with queries regarding payments and invoices
Creating reports and giving feedback to improve business performance
Provide administrative support to our network of branches, including compliance and Right to Work checks for candidates (following government guidelines)
Answering emails and social media enquiries in a timely and professional manner
Create and post engaging content for our social media pages and websites
Assist in developing our overall marketing strategies and schedules
Maintaining sufficient office supplies and procurement
Assist with general administrative tasks and business support in a flexible and responsive manner
Training:
Business Administrator Level 3 Apprenticeship Standard qualificationFunctional Skills in maths and English where applicable
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full time role with 365 People
Employer Description:365 People is a highly recognised and respected recruitment agency, specialising in the supply of
Driving, Industrial, Commercial, Engineering and Professional staff throughout the UK. With extensive combined experience, we are committed to delivering exceptional service to both our
clients and candidates.Working Hours :Monday - Thursday, 08:00 - 17:00. Friday, 08:00 - 16:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Target Driven,Ability to multitask....Read more...
Carrying out the relevant checks on clients including World Checks
Sanction Checks
Google checks and overnight screening
Making requests to clients for any outstanding KYC and documents and preparing the requisite templates to send on to the clients
Performing administrative tasks such as file creation and maintaining files of ongoing clients
Inputting data to keep internal spreadsheets and registers to keep up to date
Completing annual reviews on companies. This entails analysing the company’s activity, structure, due diligence and overall risk
Requesting outstanding KYC for nominee directors, including passports and utility bills
Performing a risk analysis on debits and credits to ensure they are compliant
Completing internal risk assessments and director risk assessments for the MLRO and directors
Basic company secretarial duties, including preparing company change documents and PSC registers
Provision of KYC and world checks to other offices when requested
Other general office administration – post, answering telephone calls, etc
Training:
Business Administrator Level 3 Apprentceship Standard
Training Outcome:
Progress into full-time role at the discretion of the employer
Employer Description:Animo Associates was established in 2004 to provide innovative corporate services for clients across the globe. We have over 140 staff offering unrivalled service to add value to your business. Our team includes qualified accountants, corporate secretaries, lawyers, HR and compliance professionals, in our network of strategically located UK and international offices.Working Hours :Monday - Friday, 9.00am - 5.30pm
with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,1yr office experience....Read more...
Coordinating the Service Team
Scheduling engineers for services
Sending quotes to customers for work to be completed
Liaising with engineers, clients, sub-contractors and suppliers daily
Managing receipt of stock deliveries and packing up kits for engineers
Providing excellent levels of customer service and dealing with inbound calls
Dealing with customers over the phone and via email
Project coordination as the role develops
Ad hoc duties as required to support the team
These duties are not exhaustive, and other duties may be required from time to time. It is also anticipated that the duties will progress over time.
Driving licence and access to own vehicle would be preferred but is not essential for the right candidate who is looking to achieve this within an agreed timescale.
Probationary period applies. Will be required to attend monthly day release at Access Training.Training:
Business Administrator Level 3 Apprenticeship
Training Outcome:
There is an excellent opportunity to develop up to Service Manager within the company for the right candidate who is enthusiastic and willing to learn new skills
Employer Description:RayFire Services are a fire alarm service company based in North Shields. They offer maintenance, repair, design, installation and commissioning on all types of Fire Alarm and Emergency Lighting Systems from single zone conventional systems to multi-network analogue addressable systems. With their years of hands-on experience and qualifications within the fire safety industry, they can offer general advice and guidance to business owners and managers throughout the region.Working Hours :Monday - Friday, 8.30am - 5.00pm, with 30-minutes lunch.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative,Initiative....Read more...
Provide general administrative support to the Governance and Administration Teams
Assist with routine governance tasks, such as ensuring documents are kept up to date and stored correctly
Support the logging and basic tracking of incident reports under supervision
Help with the coordination of audits and quality improvement activities, including gathering information and completing simple assigned audits
Assist with preparing agendas and taking notes for meetings, with guidance
Help maintain policies, procedures, and standard operating documents as directed
Support colleagues in monitoring compliance with healthcare standards (e.g., CQC)
Assist with collecting and organising data needed for reports on performance, patient safety, and quality
Communicate with clinical and non‑clinical staff to gather information when required
Support the administration of patient feedback processes, including surveys and basic tracking
Handle confidential information appropriately, following training and guidance
Assist with updating risk registers and recording follow‑up actions as directed
Carry out general office duties such as booking patients, managing correspondence, filing, and answering queries
Participate in training and complete apprenticeship tasks in line with learning objectives
Training:
Training will take place within the workplace
With virtual reviews and workshops from the apprenticeship provider
Training Outcome:
Upon completion of the apprenticeship we would like to employee a governance administrator
Employer Description:Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
Our Purpose is to make a differenceOur Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worryOur Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs
We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.Working Hours :Monday - Friday, 08:30 - 17:00.
May need to work a weekend on occasion.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Initiative....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
