As a Business Administration Apprentice, you will support the day-to-day running of the school office, helping to ensure pupils, parents, visitors, and staff receive a professional and welcoming service. Alongside your role, you will work towards achieving the Level 3 Business Administrator Apprenticeship qualification.
Key Responsibilities:
Provide a friendly and professional first point of contact for visitors, parents, pupils,and staff.
Answer telephone calls and direct enquiries appropriately.
Respond to emails and assist with general correspondence.
Carry out data entry and maintain accurate school records.
File, scan, photocopy, and organise documents.
Support the administration of school attendance and pupil records.
Assist with arranging meetings and preparing meeting rooms.
Help produce letters, newsletters, and other school communications.
Order and maintain office supplies.
Support school events and activities where required.
Ensure confidential information is handled appropriately and in line with GDPR.
Carry out other administrative duties as requested by the School Business Manager or Office Team.
Training Outcome:Upon successful completion of the Business Administrator apprenticeship, learners may progress into roles such as Business Administrator, Office Administrator, Team Leader, Executive Assistant, or move onto a higher-level apprenticeship, such as a Level 4 qualification, to further develop their career.Employer Description:The Rainbow Education Multi-Academy Trust (REMAT) is a network of state-funded primary schools and Church of England academies located across the Liverpool City Region. Incorporated in 2014, the trust is headquartered at Chapel Brook Trade Park in Huyton, Liverpool, and is dedicated to providing an inclusive, knowledge-rich.
Our mission is to ensure that, as a school community, is to look after yourself, look after each other and look after our school.
As a school, we make sure that we educate and support every child and family that comes to our school.
Our school is part of a trust that ensures all of our children have the best education possible and helps them achieve and succeed. Working Hours :Monday to Friday
30 hours per week
Working hours to be agreed between 8:30 am and 4:00 pm during school term time
(plus any agreed working weeks).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Telecoms Provisioning Order Analyst
Order Management | Service Delivery
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Telecoms Provisioning Order Analyst
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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We are working with a successful SME logistics business in Banbury that is looking for a Scheduling Administrator to take ownership of the day-to-day scheduling administration, ensuring consignments are planned, tracked and delivered efficiently and on time.
This is a hands-on coordination role where you'll be responsible for planning local deliveries, coordinating driver routes and schedules, monitoring consignments and keeping customers and internal teams updated throughout the process.
You'll be the person making sure the detail is right, issues are picked up quickly and the operation keeps moving. This position would suit someone who enjoys a busy, fast-paced environment, as well as working independently.
As Scheduling Administrator, you will be responsible for:
Planning and coordinating daily deliveries and driver routes
Monitoring consignments from collection through to delivery
Liaising with Customer Services and providing regular ETA updates
Managing delivery discrepancies, failed deliveries and held consignments
Preparing information and data for daily operational meetings
Uploading paperwork, labels, manifests and relevant consignment information
Managing changes to collection dates, pallet types and charges
Keeping the Transport Management System and depot network information up to date
Monitoring scanning performance and operational KPIs
Managing driver communications and second-run schedules
Dealing with internal and external queries and customer complaints
Arranging couriers when required and tracking associated costs
Supporting weekly invoicing, self-bill amendments and credit queries
Ensuring all consignments are correctly uploaded and transferred as required
Helping to train colleagues on the process
Ensuring processes comply with relevant safety and operational requirements
As Scheduling Administrator, you must be/have:
Experience of logistics planning or coordination
Experience using a Transport Management System (TMS)
Excellent organisation and attention to detail
The ability to manage multiple priorities in a busy environment
A proactive approach and the confidence to react quickly when plans change
Strong written and verbal communication skills
The ability to work independently and take ownership of your workload
A practical, problem-solving approach
This is a great opportunity to join an established and busy logistics operation where you'll play a key role in keeping the day-to-day transport function running smoothly. If you're someone who enjoys being at the heart of the operation, solving problems and making sure everything gets where it needs to be, we'd love to hear from you.
Salary: £28,000, full time 9.00am – 5.00pm Monday to Friday, office based, free onsite parking.
Apply today to find out more.
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The role will involve but not limited to:
Summarising and Read coding relevant information and accurately inputting highly confidential information on the computerised records of registered patients.
Coding relevant information from patient’s clinical records, hospital correspondence and other sources into the practice computer system.
Managing incoming post (scanning), date stamping and recording relevant information within the appropriate fields.
Allocated post electronically to GPs and actioning it on its return sending tasks to appropriate departments.
Monitoring and actioning Path Lab links and Health Authority links.
Allocating abnormal bloods to GPs
Ensuring that new patients are registered either temporarily or permanently and deducting patients who have transferred out.
Following the Movement of Medical Records protocol.
Managing discharge information
Reviewing emails from the Practice.net account and action accordingly
Ensuring the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
Developing an in depth knowledge of SystmOne in order to advise and trouble shoot on the system.
Investigating and resolving problems in the day to day use of computers, printers and other IT related equipment.
Ensuring the effective running of the Practice’s IT network and email system including the management of user profiles.
Reporting faults to software supplier or ICB IT and track progress.
Training:The apprentice with be mentored and supervised by the Operations Manager who will oversee training the Apprentice in all aspects or the role.
The successful candidate will continue their studies with apprenticeship specialists RNN Group both on line and face to face giving you the training and support you need to become an all-rounded and successful administrator.
Training Outcome:Ideally to become a permanent member of the Admin & Clerical team that supports the day to day administrative / IT operation of a busy general practice.Employer Description:Dinnington Group Practice is a large busy training practice with the main surgeries at Dinnington and Anston and a smaller branch surgery at Woodsetts.
We provide health care for around 21,000 patients and are part of the Rother Valley South Primary Care Network We pride ourselves on our friendliness and teamworking. We have a very supportive working environment and are always looking for ways to improve.Working Hours :Monday – Friday 8.30am – 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Professional....Read more...
Abundance Finance Ltd is a growing mortgage and protection brokerage that supports clients across the UK while helping advisers build successful careers in the industry. As part of a small but ambitious team, the apprentice will gain hands-on experience across the full mortgage advice process while learning directly from experienced brokers.
This role is designed to provide a strong foundation in the mortgage and protection industry, combining administration, client interaction and compliance support. The apprentice will gradually develop their knowledge of the industry, lender criteria and the overall advice process.
On a day-to-day basis, the apprentice will support brokers and the director with various operational and client-facing tasks, helping ensure cases progress smoothly from enquiry through to completion.
Key responsibilities will include:
Assisting with client enquiries and initial information gathering
Preparing documentation and supporting mortgage and protection applications
Liaising with lenders, solicitors and clients to help progress cases
Updating internal systems and ensuring client records are accurate
Supporting compliance and administrative processes
Learning how to research mortgage products and lender criteria
Assisting with general office and operational tasks where required
Training:The Financial Services Administrator Level 3 apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:Following the successful completion of the Mortgage Administrator apprenticeship, there will be an opportunity to progress into a further advanced apprenticeship within the mortgage industry. From there, the long-term goal is to develop into either a fully competent mortgage broker within the firm or move into a compliance-focused role, depending on where the apprentice’s strengths and interests lie.
At Abundance Finance, we are passionate about helping people build long-term careers in financial services. We provide the training, support and real-world experience needed to help individuals grow and succeed in the industry.Employer Description:Abundance Finance Ltd is a directly authorised mortgage and protection brokerage supporting clients across the UK. We provide expert advice on residential, buy-to-let and protection solutions, while also helping advisers build successful careers through training, support and a collaborative broker network.Working Hours :Monday - Friday, 8.30am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
Main responsibilities will include:
Provide administrative support to the Group EA & Office Manager, with routine daily tasks and business administration
Assist with calendar management, including scheduling meetings, resolving diary clashes, preparing meeting information and helping ensure follow-up actions are tracked
Support email-related administration by helping prepare draft communications, organising follow-up actions and maintaining trackers
Book travel arrangements including flights, trains, taxis, accommodation and related itineraries
Arrange meeting rooms, refreshments, visitor access and required materials for internal and external meetings
Support the preparation of agendas, meeting notes, action trackers and follow-up reminders
Help prepare documents, reports, presentations and slide decks using Microsoft Office
Maintain accurate records, files, trackers and administrative documents, ensuring information is handled confidentially and appropriately
Assist with office management administration across Milton Keynes, London and the future Midlands office
Order office supplies, stationery, refreshments and other items required for the smooth running of the offices
Support basic facilities coordination, including reporting maintenance issues, liaising with suppliers and helping track office requirements
Assist with health and safety administration, including maintaining records, supporting office checks and escalating issues where required
Support venue sourcing, logistics, invitations, materials, travel and on-the-day coordination for company meetings and events
Liaise professionally with internal colleagues, external visitors, suppliers, venues and service providers
Help improve administrative processes by identifying more efficient ways of organising routine tasks, records and communications
Support ad hoc administration and project tasks as required, adapting to changing business priorities. Please note: The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early
Training:Training with Milton Keynes College. Ongoing training, support and development with the employer. Business Administrator Level 3.Training Outcome:A permanent position may be on offer upon successful completion of the Apprenticeship.Employer Description:With a company-wide ambition to outshine for our customers and partners, we are committed to continually raising the bar in how we work and what we deliver. Eclipse Power is a proud market leader in the UK energy sector, providing expert grid consultancy and delivering private network and microgrid solutions, as well as operating as an OFGEM licensed Independent Distribution Network Operator (IDNO).
We offer specialised technical expertise at every stage of the customer journey, from advice and support on initial project viability, to design through to adoption and maintenance and everything in between. Our strong reputation, skilled workforce, innovative digital technology, and established industry regulatory relationships underpin the service we provide, and we are passionate and committed to delivering safe, reliable and high-quality solutions for our customers and partners.
Our people are our most important asset. Rather than traditional company values, we have personalities, reflecting our belief that how we work and what we do truly matters. With a diverse talent pool, we benefit from many different ways of thinking. Our people have a strong work ethic, care for one another, and make sure we have some fun along the way.Working Hours :Monday - Thursday 8.30am - 5.00pm and Friday's 8.30am - 4.00pm.Skills: Organised,Multitasking,Written & verbal comms,Professional & friendly,Attention to detail,Eager to learn,Handles confidential data,Proactive & takes ownership,Time management,Microsoft Office skills,Reliable & punctual....Read more...
This is a dynamic, hands-on apprenticeship where you will gain a nationally recognized Level 3 Business Administrator qualification while playing a core role in publishing 17 monthly community magazines and actively supporting our sales pipeline. You will receive full workplace mentoring alongside structured off-the-job training provided by an accredited training provider.
Key Responsibilities & Learning Outcomes:
Sales Support & Lead Generation
Prospect Research: Identify and research local businesses, trade services, and potential advertisers across our publication areas
Pipeline Administration: Build, clean, and enrich prospect contact lists inside our in-house CRM to feed qualified leads to the sales team
Outreach Support: Assist with introductory email campaigns, data gathering, and tracking responses to support ongoing ad sales efforts
Publishing & Software Operations:
Print Production Support:
Learn to manage and take 17 monthly print titles through production to tight deadlines
Creative Tools: Utilise Adobe Creative Suite (Photoshop and InDesign) to update, adjust, and prepare publication layouts and client artwork
Database & CRM: Keep advertiser records, production schedules, and workflow tracking accurate and up-to-date
Technical Support & Logistics
IT Troubleshooting:
Act as the first point of contact for internal hardware and software issues, diagnosing day-to-day office tech queries
Warehouse Assistance: Spend a few days each month in our on-site warehouse assisting with the physical collation, sorting, and distribution logistics for magazines and promotional leaflets
Training Outcome:Business Admin L3.Employer Description:Discover our network of 17 hyper-local publications, designed to unite communities across Bucks and Herts. Each edition delivers tailored community news, local events and engaging content directly to residents, fostering a strong sense of community and providing local business advertising to companies across these regions.Working Hours :Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities:
Respond to and resolve more complex technical issues
Monitor and manage ticket queues, ensuring SLAs are met
Act as a liaison between customers and other support teams to facilitate issue resolution
Document resolution procedures and update the knowledge base
Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients
Ensure that all system changes follow company change management processes
Produce IT infrastructure policy documentation, implementation, and governance
Undertake activities on client sites as required
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician Apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician:
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Training Outcome:
This apprenticeship offers a genuine pathway for growth within the company
Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture
Employer Description:Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,Problem solving skills,Team working,Experience with Office 365,Good spoken English,Good written English,Customer service,Ability to handle pressure,Customer-oriented approach....Read more...
Reception cover for 2 hours a day, answering phone calls, taking messages and connecting calls to other departments
Undertake administrative tasks, such as photocopying, fax transmissions, processing mail, maintaining filing systems, archives and resource libraries and updating information
Use of Microsoft applications such as Outlook, Word, Excel, SharePoint and Forms
Produce correspondence and reports from written documents
Learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary
Liaise with staff, clients, and other agencies, to share information where appropriate, ensuring that academy procedures are properly followed
Minute, produce and distribute accurate records of meetings
Assist with the administration of financial processes, including collection and distributions of monies and banking, processing invoices, arranging countersignature and payments
Order and maintain stocks of relevant stationery and forms, with the agreement of the Business Manager
Learn to provide support to individual managers as required, including diary management, travel planning, arranging and supporting events and arranging and servicing meetings
Learn to contribute to the organisation of an event
Learn how to develop a presentation
Learn how to answer and resolve an issue for staff, students or other stakeholders
Learn data protection regulation and contribute to processing procedures within the academy
Build and maintain positive relationships with all stakeholders
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:Opportunities for development.Employer Description:Ark Charter Academy is a happy and vibrant school located minutes away from the seafront. We believe that every young person should feel a sense of belonging to our school community and enjoy their learning.
We inspire and support our students so they can become the very best they can in every single way. With love and care, we develop motivation both inside and outside the classroom, encouraging an appetite for learning in a safe and stimulating Christian environment. We want our students to become the leaders and game-changers of the future. To achieve this, we offer an academic curriculum that strives to expose all pupils to the richness of education, allowing them to experience a diversity of subjects during their time with us. We believe every child is entitled to disruption-free learning and pride ourselves on creating a learning environment that is calm and focused.
Our teachers and support staff work hard every day to inspire each and every student to develop skills which will help them to achieve their full potential. We pride ourselves in recognising hard work and rewarding it accordingly, providing opportunities for professional and personal growth in the academy and across the wider Ark network.Working Hours :Monday - Friday, 8.00am - 4.00pm (Term time only - 39 weeks).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
You will work as an Apprentice Events, Communications and Administration Assistant. You will be based in the Department of Physiology, Anatomy and Genetics in the Science Area, and will be a core member of the administrative team in the department, welcoming visitors, providing support for events and departmental administration, and working closely with the Professional Services teams to deliver a high level of service for all members of and visitors to the department.
This is an ideal role for someone wanting to start a career in university administration, events and communications.
ResponsibilitiesYou will be fully trained to carry out the following duties:
Respond to basic enquiries and redirect them as appropriate
Update databases and assist in maintaining records
Draft documents, word process updates for handbooks and the website
Draft and proofread content for the department’s internal and external communications channels, including print, digital and social media platforms, ensuring that all departmental promotional material is compliant with the University and departmental guidelines and policies on branding and design
Working with the Communications Officer, contribute to the implementation of the department’s communications strategy, including planning and scheduling content distribution, and uploading content to the department’s intranet, website and/or social media feeds
Carry out general office duties
Assist with the organisation and running of events (both in person and on-line events) for DPAG: liaising with convenors, speakers, suppliers, and attendees; making travel arrangements; raising orders; booking rooms/venues and organising catering
Assist with the general administration of the Department, including providing administrative support and cover in the Office of the Head of Department and the Head of Administration and Finance
Assist at events (These will include handling of alcohol so you must be 18 or over). Some events may be held during weekday early evening hours and flexible arrangements for Time Off in Lieu exist on such occasions
Use the Oracle R12 system to place orders and the expenses system to arrange reimbursements
Liaise with members of the Professional Services team in the Department
Liaise with other departments as necessary
Provide occasional Reception cover
Any additional tasks that fall within your competency as directed
Other Duties
Any other duties that may be required from time to time commensurate with the grade of the job
This job description should be regarded only as a guide to the duties required and is not intended to be definitive. It may be reviewed in the light of a change in circumstances following consultation with the post holder. The job description does not form part of the contract.Training:Duration:
15-months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career
Employer Description:We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :This is an 18 month apprenticeship within a 2 year employment contract. Monday- Friday, office hours to be confirmed. Some events may be held during weekday early evening hours and flexible arrangements for Time Off in Lieu exist on such occasions.Skills: IT skills,Attention to detail,Customer care skills,Team working,Creative,Written communication skills,Clear verbal communication,Accuracy,Interest in design,High level of professionalism,Microsoft Office experience,Respectful of dept. values,Interest in content creation....Read more...
Few days will be the same. However, we would like to work with an apprentice eager to help shape and embed new business processes which support all our users in their customer journey whether they’re on a mission to get more active, be healthier or attain high-performance competition standards
You’ll be involved in all facets of the department to understand end to end how things work and be given latitude for your coursework to choose projects where business processes can be implemented or improved
At the core of a customer service business is marketing, how we add value to our users, and how we capture more value from their continued patronage. Much of the work will revolve around our commercial facing work, be that how we can better engage and retain users in their subscriptions, or how we expand into new business opportunities
You’ll experience collaboration with colleagues across the university, learning how to manage multiple tasks efficiently while building strong communication and organisational skills
This is a new role and as such the appointee will be able to help shape the opportunity with management to meet their own development goals and help shape the future direction of our department on behalf of our customers
You will be:
Passionate about trying a career that helps more people to become more active, more often
Prioritising your tasks and manage deadlines in a fast-paced environment
Supporting the team in producing accurate documents, plans, budgets or reports
Working on customer communications across a range of media that improves our audience reach
Experiencing the end-to-end business processes that support customer and staff needs, from car park permits to banking, from managing activity timetable to customer newsletters
Improving customer retention through arranging appointments, calls, follow-ups or assisting with surveys with our customer base to check on satisfaction
Assisting with the marketing, customer communications and retailing of our products, events, courses and memberships and helping ensure the team are able to track performance
A creative thinker, identifying opportunities to streamline processes and improve efficiency
Support colleagues in across finance & business, operations, sports development, grounds or initiatives from the Pro-Vice Chancellor for External Engagement, Sport and Community
We will also wrap around additional learning opportunities and professional development, through webinars or attending events and conferences in support of a professional membership for Chartered Institute for Managing Sport and Physical Activity (CIMSPA). We will purchase this annual professional membership of CIMSPA for the duration of your apprenticeship. Training:Duration:
15-months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Off-the-job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :This is an 18-month fixed term apprenticeship contract. You will be based at Iffley Road Sports Centre but may be required to work across the university sites from time to time. Some evening or weekend working for events outside regular office hours. Exact shifts TBC.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Written communication skills,Clear verbal communication,Accuracy,High level of professionalism,Microsoft Office experience,Accuracy and timekeeping,Working or competing in a team,Sports orientated,Advocate for physical activity....Read more...
