Operations and Install Manager
Milton Keynes - UK and Ireland Travel £64,000 - £66,000 Basic + Car Allowance / Company Car (£70k+ Package) + Further Career Progression + International Business + Package
Work for a world famous, market leading mobile security company and take pride in working with industry giants internationally as an operations and install manager. Enjoy taking full control and responsibility of multiple teams, whilst having autonomy working with a company that puts trust in their employees.
This company are the global leaders within their industry providing mobile security services to the industrial banking and engineering industry worldwide. Due to further demand they are looking for an operations and install manager to join their specialist team and help drive the business forward! Enjoy working with the best companies in the world and helping to shape the future of mobile security and banking.
Your Role As An Operations and Install Manager Will Include: * Operations and Install Manager role - hybrid working options available * Travel around the UK and Ireland visiting clients, active projects and staff. * Manage the installation Team – Support installation services to the Service management team on cash handling equipment and machines * Manage the customer service team and the repair centre * Constantly analysing data and working efficiency in all departments, whilst looking for ways to make improvements
The successful Operations and Install Manager Will Have: * Proven experience as a service / installation / operations manager or similar * Knowledge of the engineering / mobile security / banking industry * Knowledge of microsoft office / SAP / service management software or similar reporting software. * Experience travelling and working across the UK and Ireland
Please apply or contact Sam Eastgate for immediate consideration
Keywords: Operations and Install Manager, operations manager, install manager, installation manager, service manager, engineering manager, cash handling, ATM, mobile security, banking, Milton Keynes, London, Birmingham, Sheffield, Manchester, Leeds, UK, united Kingdom, Ireland.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
Log all calls ensuring that all relevant information is gathered to progress service requests, incidents and changes correctly
Review, diagnose and triage requests from users, resolve technical problems and answer queries in respect of the company’s business systems and underlying databases
Monitor the service desk call queues and take ownership of unassigned calls
Escalate calls to other teams and management where required to ensure swift resolution of calls occurs
Own the processes for starters, movers and leavers ensuring that all hardware, software, and access tasks are carried out in a timely manner
Own the processes for end-user asset management
Own the process for meeting room booking and the conferencing equipment
Own the end user processes and troubleshooting for virtual desktops
Own the end user processes and troubleshooting for printers
Own the end user processes and troubleshooting for mobile devices and management of devices
Own the end-user processes and troubleshooting for mail and mail security
Own the process for daily/weekly/monthly checks and audits ensuring that all tasks are carried out in a timely manner
Participate in TPT’s processes for scheduled maintenance of hardware and software
To perform all duties in line with TPT’s Information Security policy.
To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the company
To act as an ambassador of TPT at all times
Training:
Training for this Apprenticeship will take place at Printworks Campus, Leeds City College
Training Outcome:
Full-time position
Employer Description:We’re one of the UK’s leading providers of workplace pensions with an award-winning Master Trust. Our 75+ years in pensions has given us the experience, heritage and scale needed to provide market-leading pension schemes that people can feel confident about. Now, we're on a mission to make pension schemes perform better for everyone.Working Hours :Monday - Friday 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
We’re one of the world’s leading communication services companies. The services we sell are integral to modern life and are delivered over our networks. These networks are becoming ever increasingly dependent upon software, along with the products and services delivered over these networks. To continue innovating, we need you and your new ways of thinking to help us create amazing products for our customers. We’ll teach you human centred design, and agile ways of working, to help you create new technology and software solutions for the future.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities.
Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. With incredible opportunities to learn, develop and gore your skills, we’ll invest in you and nurture your potential.
Because of the sensitive nature of the high security work you will be doing, you will need to go through additional personnel screening and Government DV Security clearance.
https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels
An allowance of £5k per annum made payable monthly may be paid while you hold DV and continue to work in a role that requires DV. The terms of this allowance will be made available if you are successful in being recruited for this role.
Our projects cover a wide range of skills, technologies, and platforms, touching software development, data processing, data analysis, visualisation, cloud and test automation. Day to day you will be designing, creating and testing brand new concepts in security software for customers both in the UK and overseas, anything from mobile apps to large data processing or cloud-based systems. You will learn Python, C++, C#, Objective–C or Java/JavaScript frameworks depending on your project area, as well as gaining an in-depth understanding of the software development lifecycle.
If you’re not proficient in any of these, don't worry we will help develop your skills but please bring a passion to solve problems through the application of science and technology.
Part of your role will also be researching cutting edge software solutions and working with specialists to innovate and stay ahead of the tech curve. Training:You’ll study for a Digital & Technology Solutions Level 6 Apprenticeship with Software Specialism. This is an apprenticeship degree course, meaning if you complete the course successfully, you’ll receive a degree from one of our university partners.
The degree course runs for four years and is a work-based learning degree, with block release attendance onsite at the University.
You’ll spend a minimum of 20% of your time learning and studying. Training Outcome:Once you have finished your apprenticeship you will be a fully qualified Software Engineer / Software Developer within BT Group.Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday 9am to 5pm with some flexibility. 3 days per week in the office.Skills: IT skills,Organisation skills,Problem solving skills,Logical....Read more...
We’re one of the world’s leading communication services companies. The services we sell are integral to modern life and are delivered over our networks. These networks are becoming ever increasingly dependent upon software, along with the products and services delivered over these networks. To continue innovating, we need you and your new ways of thinking to help us create amazing products for our customers. We’ll teach you human centred design, and agile ways of working, to help you create new technology and software solutions for the future.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities.
Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. With incredible opportunities to learn, develop and gore your skills, we’ll invest in you and nurture your potential.
Because of the sensitive nature of the high security work you will be doing, you will need to go through additional personnel screening and Government DV Security clearance.
https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels
An allowance of £5k per annum made payable monthly may be paid while you hold DV and continue to work in a role that requires DV. The terms of this allowance will be made available if you are successful in being recruited for this role.
Our projects cover a wide range of skills, technologies, and platforms, touching software development, data processing, data analysis, visualisation, cloud and test automation. Day to day you will be designing, creating and testing brand new concepts in security software for customers both in the UK and overseas, anything from mobile apps to large data processing or cloud-based systems. You will learn Python, C++, C#, Objective–C or Java/JavaScript frameworks depending on your project area, as well as gaining an in-depth understanding of the software development lifecycle.
If you’re not proficient in any of these, don't worry we will help develop your skills but please bring a passion to solve problems through the application of science and technology.
Part of your role will also be researching cutting edge software solutions and working with specialists to innovate and stay ahead of the tech curve. Training:You’ll study for a Digital & Technology Solutions Level 6 Apprenticeship with Software Specialism. This is an apprenticeship degree course, meaning if you complete the course successfully, you’ll receive a degree from one of our university partners.
The degree course runs for four years and is a work-based learning degree, with block release attendance onsite at the University.
You’ll spend a minimum of 20% of your time learning and studying. Training Outcome:
Once you have finished your apprenticeship you will be a fully qualified Software Engineer / Software Developer within BT Group
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday, 9am to 5pm with some flexibility. 3 days per week in the office.Skills: IT skills,Organisation skills,Problem solving skills,Logical....Read more...
We’re one of the world’s leading communication services companies. The services we sell are integral to modern life and are delivered over our networks. These networks are becoming ever increasingly dependent upon software, along with the products and services delivered over these networks. To continue innovating, we need you and your new ways of thinking to help us create amazing products for our customers. We’ll teach you human centred design, and agile ways of working, to help you create new technology and software solutions for the future.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities.
Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. With incredible opportunities to learn, develop and gore your skills, we’ll invest in you and nurture your potential.
Because of the sensitive nature of the high security work you will be doing, you will need to go through additional personnel screening and Government DV Security clearance.
https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels
An allowance of £5k per annum made payable monthly may be paid while you hold DV and continue to work in a role that requires DV. The terms of this allowance will be made available if you are successful in being recruited for this role.
Our projects cover a wide range of skills, technologies, and platforms, touching software development, data processing, data analysis, visualisation, cloud and test automation. Day to day you will be designing, creating and testing brand new concepts in security software for customers both in the UK and overseas, anything from mobile apps to large data processing or cloud-based systems. You will learn Python, C++, C#, Objective–C or Java/JavaScript frameworks depending on your project area, as well as gaining an in-depth understanding of the software development lifecycle.
If you’re not proficient in any of these, don't worry we will help develop your skills but please bring a passion to solve problems through the application of science and technology.
Part of your role will also be researching cutting edge software solutions and working with specialists to innovate and stay ahead of the tech curve. Training:You’ll study for a Digital & Technology Solutions Level 6 Apprenticeship with Software Specialism. This is an apprenticeship degree course, meaning if you complete the course successfully, you’ll receive a degree from one of our university partners.
The degree course runs for four years and is a work-based learning degree, with block release attendance onsite at the University
You’ll spend a minimum of 20% of your time learning and studying. Training Outcome:
Once you have finished your apprenticeship you will be a fully qualified Software Engineer / Software Developer within BT Group.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday 9am to 5pm with some flexibility. 3 days per week in the office.Skills: IT skills,Organisation skills,Problem solving skills,Logical....Read more...
Cyber Security Pathway:
Embark on a journey in the Cyber Security pathway as an apprentice within our Digital Product Platform team. Here, you'll work on developing cutting-edge connected data and developer platforms that provide essential technology and services for our connected vehicles and customers
Learn from industry experts in one of the most advanced automotive environments globally, gaining invaluable skills in security operations centre monitoring, project risk and threat analysis, and the creation of security reference models. You'll also play a key role in fostering a cyber-aware culture across the organisation. Whether it’s a platform to remotely update cars via Software Over the Air (SOTA) or systems to make the design and engineering of our vehicles more efficient, we work with all parts of the business on interesting and complex challenges
As you progress, you'll deepen your expertise in cyber operations, governance and risk management, security architecture and consultancy, security delivery, and identity and access management. In your third and fourth years, you'll have the opportunity to specialize in modules such as Information Assurance, Network Security, and Cyber Forensics
Digital Product Platform (DPP) - Gaydon.
DPP delivers smart, connected, clean vehicles through creativity and design innovation and offers opportunities in a variety of digital disciplines including complex systems design and electronic hardware and software creation. The features you may expect, such as cabin interior functions or infotainment but also technologies such as connectivity, off-board processing and mobile app design to provide a wider range of customer experience
We rely on complex digital systems and software to deliver the future of movement. That makes data and network security vital. Cyber Security is a fast-paced and dynamic area of the automotive industry, and within this team you’ll have the opportunity to work and learn from our experts in one of the most advanced automotive environments in the world. It doesn’t get much better than that
As an apprentice you will be part of our Engineering team, supporting the development of our Autonomous, Connected, Electric and Shared future vehicles to ensure we are robust and equipped for emerging security threats, as well as supporting upcoming legislation and standards
Training:During your apprenticeship, you’ll gain valuable hands-on experience and career-building skills while working at the forefront of the automotive industry. This exciting programme is designed to help you build practical skills, deepen your foundational knowledge, and develop essential business behaviours such as teamwork and problem-solving. And you’ll be supported by a JLR early careers cohort leader, the university team, and your line manager every step of the way.
You’ll achieve a BSc (Hons) degree in Digital and Technology Solutions developed in conjunction with the University of Warwick.
For more details on the degree course, please visit: https://warwick.ac.uk/fac/sci/wmg/study/degree-apprenticeships/digital-technology-solutions/
Year 1 - 2 - This programme is delivered through a combination of online study, face-to-face lectures, independent learning each week. This gives you the chance to apply your learning from University of Warwick to projects in a real-world environment. You’ll study a range of modules designed to build your essential knowledge, skills and behaviours, with regular process reviews along to way to ensure you’re getting the support you need from your tutors and line manager.
Years 3 - 4 - In years 3 and 4 you will complete modules related to your chosen specialism - Cyber Security. In your final year, you’ll complete a work-based project as part of your End Point Assessment (EPA). This is an opportunity for you to use the skills and experience you gained throughout your time on the programme and apply them directly to your role. And when you’ve successfully completed your EPA, you’ll achieve your Level 6 Apprenticeship and taking on new responsibilities and making a meaningful impact within the business.
As a cyber security apprentice, you will join our Digital Product Platform (DPP) team.Training Outcome:Upon completion of the apprenticeship, you will move into a substantive position within the business.Employer Description:LIVE THE EXCEPTIONAL WITH SOUL
We are the proud creators. The curious minds. Inspired to create unique vehicles, to realise our vision of modern luxury. We work as one. Shaping the future. Motivated by a love for our customer. United by a deep admiration for each other. Our sense of integrity and our spirit of excellent empowers us. Our ambition to grow. Our passion to chart new landscapes of innovation, encourages us to dream. It’s what drives us. To be visionaries. To be creators.Working Hours :Monday - Friday. Working hours to be confirmed.Skills: Interest in Cyber Security....Read more...
Assist in the diagnostics and repair of hardware/software failures and user generated issues
Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
Interact with customers in our store and answer customer queries on the telephone and by digital contact
Maintain good and safe housekeeping standards in the shop and workshop areas
Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
Attend Company sourced training courses in association with your Apprenticeship Learning Plan
Sign and comply with the company’s dictated procedure in the reporting of illegal and legal adult digital content
Comply with our Equal Opportunities and Equitable Access policy
Comply with our dress/uniform code
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Established in 2008, Propergeeks is based entirely on the Wirral, but we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store in Wallasey Village. We also offer a 'Remote Support Desk' facility which, in many cases, can resolve common software issues without the need for us to have any physical contact with customers or their devices, (internet service required).
We have over 30 years experience in repairing computers and laptops and we only employ skilled staff who are trained and competent to handle any computer problem, skilfully and quickly. We offer free advice if you need it, a free collection and delivery service if you need that and we never charge a call-out fee. Our reputation is your guarantee that you'll be happy with what we do, happy with the price we charge and happy to recommend us to your friends and family.Working Hours :Monday- Friday
9am- 5pmSkills: Organisation skills,Problem solving skills,Previous IT training,Windows and Mac OS software,Incident management tools,Excellent telephone manner,Customer facing skills,Enthusiasm to learn,Time management skills....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate, so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up-to-date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating when necessary, for example, password resets
Support the roll-out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed. Further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Job Title: Technician II, Client Services
Job Code:
Location: Pleasant Prairie, WI - Kenosha, WI
Department: IT
Reports To: Jason Worley
Direct Reports/Manages others:
Schedule: Onsite 5 days a week, Monday - Friday Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
The Technician II is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc)
Responsibilities: Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization. Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution. Install, maintain and support end user software. Manage the end point lifecycle process and make recommendations for optimization. Lead efforts, and provide guidance on, defining the future end point strategy. Manage the tracking of leased assets and the configuration of new leased equipment. Manage End Point vendor relationships. Participate in on-call support rotation as needed. Assist with other facets of IT Infrastructure operations as needed. Anticipates and prevents problems and roadblocks before they occur. Analyze and correlate data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Facilitate information to the management as required, including producing and delivering various dashboard, metrics, and other reports.
Qualifications:
3 to 5 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices 3 to 5 years of technical knowledge of Microsoft Windows and MAC OS operating systems 3 to 5 years of experience with troubleshooting the Microsoft Office suite of applications 3 to 5 years of experience with Microsoft Office 365 administration 3 to 5 years of experience with Microsoft Entra administration 3 to 5 years of Microsoft Server Active Directory administration Knowledge of RF Guns and Label Printers Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline. Ability to identify business and IT technical requirements. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions. Excellent oral and written communication Strong problem-solving skills, attention to detail and the ability to work independently and as part of a team in agile discipline.
Targeted Salary Range: $55K-65K
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
1st Line Support Engineer
Managed Service Provider, Flex Working
Maidstone, Kent
£22-24,000
The Atlas Recruitment Group are currently helping an established but growing Managed Service Provider to search for a 1st Line Support Engineer to work from their Maidstone offices on a permanent basis.
The organisation provides a range of technical services to businesses across the South East, primarily across London and Kent; this includes remote IT Support, on-site services, Cyber Security, Software Development and much more so you will join a highly technical evironment and be surrounded by experienced industry professionals.
As a 1st Line Engineer, you will gain the responsibility and autonomy to work across both 1st and 2nd Line support, giving you the opportunity to build a broad technical skillset in a fairly short amount of time. You will also not be limited to working across a Service Desk, but also work across hands-on project-based work including occasional customer site visits.
On a day-to-day basis you will be working closely with the Microsoft Stack and will be supporting and using the below technologies:
Microsoft Windows 7-10, Office 365, Exchange, Windows Server, Active Directory, Group Policy
Networking: TCP/IP, DNS, DHCP, VPN, Firewalls, Switches, Routers
VoIP and mobile phone support
This role will suit either someone with an industry certification such as a CompTIA as well as someone with a couple of years industry experience.
If this sounds of interest and you would like to discuss further, please apply with your recent CV and we’ll be in contact within 24 hours. ....Read more...
