JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Act as the first point of contact for all incoming IT support requests via phone and email
Log, track, and manage tickets using our service management platform
Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Monitor business-critical systems and automated processes, taking proactive action when needed
Set up, image, and support laptops, desktops, mobile devices, and other IT equipment
Provide technical support for core systems including Office 365 and Active Directory
Liaise with third-party suppliers to escalate and monitor support calls
Collaborate with IT Projects, Development, and Business Change teams
Deliver first-time fixes for common incidents and service requests
Process hardware/software orders and raise Purchase Orders
Attend weekly online seminars, working towards a Level 3 ICT Apprenticeship
Training:Information Communications Technician Level 3.
Attend weekly online seminars, working towards a Level 3 ICT Apprenticeship.Training Outcome:You will also be studying towards a Level 3 ICT Apprenticeship, equipping you with the tools launch your career in IT support - whether you're starting from scratch or already have some experience. Throughout your apprenticeship, you'll develop skills in monitoring, maintaining and optimising systems. You'll also learn the fundamentals of cybersecurity, backup, and data protection, and build knowledge in networking, cloud services, and disaster recovery. Your problem-solving abilities will be sharpened through root cause analysis, testing, and automation.
This is an in-office position based at York Biotech Campus.Employer Description:Fera Science's origins in delivering world-class science began over 100 years ago as the Institute for Plant Pathology services. True to our heritage we are proud that our continued successes helps to address some of today’s biggest challenges, including coping with the impact of global population growth and the need to make efficient sustainable use of natural resources. Our innovations form the basis for sustainable and profitable business activity and are key to achieving leadership positions in all of our markets.Working Hours :Monday to Friday. 37.5 hours per week. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
TX Transmission Network Engineer
Home based, remote working, work from home
12+ month contract
@mecscomms is recruiting a home based, remote working, contract TX Transport Network Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for a major UK Network expansion, working on new core transmission & IP network builds that connect millions of customers across the country. If you have experience with TX, SDH, DWDM, OTN, MPLS, IP Transport, Optical Transport, WAN Transmission Networks, including any knowledge of Ciena 6500 & Nokia 7750 products or Optical DWDM, Photonic systems, Ciena OME6500, Ciena One Control, MCP or Cramer etc. I’m keen to hear from you!
Position: TX Transport Network Engineer
Location: Home based, remote working, work from home
Duration: 12+ month contract
Hours: Monday – Friday 09.00 -17.30
Gross Rate: £22 - inside IR35
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment: Transport Network Engineer, Remote Network Engineer, DWDM Engineer, Optical Network Engineer, Ciena Engineer, Nokia Network Engineer, Transmission Engineer, Network Operations, Network Build
Key Activity:
Network build & deployment
Remote field engineer support
Configure & optimise Ciena 6500 & Nokia 7750 equipment
Monitor optical power levels & network performance
Implement base configurations for new network ports
Document optical parameters & maintain accurate records
Process management
Governance & Control
Overview:
As a remote Transport Network Engineer, you'll be at the heart of a major UK Network expansion, working on new core transmission & IP network builds that connect millions of customers across the country. As part of the UK Network Operations team, you’ll be working on mission-critical projects that directly impact millions of customers while developing your expertise in next-generation network technologies to build the future of connectivity across the nation.
Responsibilities:
Help implement, & optimise transmission networks (SDH, DWDM, OTN, IP/MPLS) to support high-capacity voice & data services
Plan & deliver transport solutions for access, aggregation, & core layers, ensuring scalability, redundancy, & low latency
Perform network integration, acceptance testing, & troubleshooting across multi-vendor transmission & optical platforms
Monitor, analyse, & optimise network performance using NMS/OSS tools to maintain SLA & QoS targets
Support capacity planning & upgrades, including spectrum management, wavelength allocation, & bandwidth forecasting
Manage fault resolution & escalation for transmission/transport issues to minimise downtime & improve reliability.
Collaborate with IP, RAN, & Core teams to ensure seamless end-to-end service delivery
Develop & maintain technical documentation, which may include network diagrams, design guides, & change control records
Ensure compliance with network security & regulatory standards during implementation & maintenance
Drive vendor & supplier engagement, validating solutions & ensuring contractual & performance commitments are met
Contribute to innovation & continuous improvement, researching emerging technologies such as 5G transport, open optical networking, & software-defined transport
Candidate Profile:
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Mobile, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
Transmission Engineer or Transport Network Engineer
SDH, DWDM, OTN, MPLS, IP Transport
Optical Transport or Transmission Networks
Network Planning, Optimisation, Troubleshooting
Optical DWDM & Photonic systems
Ciena OME6500 equipment knowledge & basic configuration skills
Ciena One Control or MCP network management platform experience
Nokia 7750 port configuration (comprehensive training given)
Cramer Inventory systems knowledge
Network troubleshooting & problem-solving skills
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) & SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms
Supporting Microsoft Azure platforms to a basic level
Troubleshooting Desktop Operating Systems
Supporting of VOIP and Teams Phone systems
Supporting Windows Active Directory Services to a basic level
Installing computer hardware operating systems/applications remotely and onsite
Troubleshooting system/network issues and diagnosing hardware/software faults
Supporting Client Firewall, Sonicwall knowledge is an advantage
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications and setting up new user accounts/passwords etc. • Responding within agreed SLA’s to call-outs
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers
Person Specification
You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge/experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc
Excellent knowledge of Desktop and Office products
A working knowledge of the use of PowerShell
Good understanding of Microsoft products like SQL, Microsoft Server, and Active Directory
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, and cabling issues
The ability to work in a fast-paced, dynamic environment, prioritising, and multitasking effectively
Demonstrate expertise in all activities associated in the provision of a managed service
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customers’ systems
You will have attained or be working towards your Microsoft 365 fundamentals
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships is an Ofsted Outstanding-rated training provider and holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important to Three Cherries and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:Three Cherries take the gamble out of business technology. They are a team of experts who live and breathe exceptional customer service. They work hard to make tech as easy to understand as possible, keeping it simple without complex tech jargon. A family-run business, they have maintained the family feel as they have grown, and this shows in their relaxed and friendly culture. They are built on trust without micro-managing and empower the team to work independently. As an apprentice, you will receive full support from your managers who are invested in seeing you reach your full potential. They love being different, love being edgy and are looking forward to having some fresh new ideas to run with and elevate this even further! Working from a stunning location with free on-site parking, this opportunity won’t be around for long!Working Hours :Mon-Fri 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
