Being an effective and customer focused member of the IT team, learning new skills and supporting our customers.
Supporting the IT helpdesk, helping customers both remotely and face-to-face.
Helping customers with basic queries, including setting up new user accounts.
Helping with procurement, security of assets and general office administration.
Supporting the roll out of new IT equipment, including mobile devices and phones.
Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony.
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications.
Writing documentation and helping with delivering training for key office systems.
Assisting with IT induction training.
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post.
Training:
Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an Information Communications Technician of the future! Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
"This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis."
As an Apprentice IT Technician, a typical day might include:
Being an effective and customer-focused member of the IT team, learning new skills and supporting our customers
Supporting the IT helpdesk, helping customers both remotely and face-to-face
Helping customers with basic queries, including setting up new user accounts
Helping with procurement, security of assets and general office administration
Supporting the roll out of new IT equipment, including mobile devices and phones
Gaining an understanding and providing basic support on the Acis ICT network, including servers, desktop systems, applications, mobile devices and telephony
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications
Writing documentation and helping with delivering training for key office systems
Assisting with IT induction training
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Information Communications Technician Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours
Training Outcome:Permanent position on successful completion of the apprenticeship.Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday - Times to be agreed. 37 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the Gradwell platform.
You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by Gradwell.
This is a customer-centric role at the heart of Gradwell’s Service operations. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
Processing of provisioning activities including lines and connectivity, submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticket-based CRM, liaise, co-ordinate and maintain relationships with carriers and suppliers
Support, co-ordinate and maintain relationships with internal teams
Update and maintain provisioning documentation and system
Provide regular communication and support to customers via email, telephone
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets
Training:Business Administrator Level 3.Training Outcome:We have career models mapped out for all teams starting from entry levels through to senior positions in the company. We fully invest in our people ad promote from within whilst supporting them with all the necessary training and development to align to their career goals.Employer Description:Gradwell Communications Ltd is a leading provider of cloud communications solutions, dedicated to helping businesses of all sizes enhance their communication capabilities. Founded in 1998, Gradwell has been at the forefront of delivering innovative cloud technology, developed in-house by their expert team.
Gradwell offers a comprehensive range of services, including their proprietary business phone system (Wave), SIP trunking, and award-winning unified communications solutions that integrate seamlessly with platforms like 3CX and Microsoft Teams. Their portfolio also includes business mobile and connectivity options, designed to support the diverse needs of modern businesses.
With a strong focus on customer satisfaction, Gradwell is committed to understanding the unique needs of each client, providing tailored solutions that empower businesses to communicate more effectively. Their acquisition of The Technology Group in 2021 has further strengthened their position as the largest 3CX partner in EMEA, expanding their product offerings and technical expertise.
Gradwell’s mission is to build long-term relationships and solve business challenges through effective communication solutions, ensuring that their clients can make the right conversations happen.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Willingness to learn,Interest in IT industries,Excellent customer service,Written communication skills,Good level of accuracy,Ability to use initiative,Manage own workload,Can do attitude,Technical skills,Time management skills....Read more...
Key Responsibilities
General office administration including greeting all visitors to the office, directing them to the correct place or person, offering tea and coffee
Answering telephone calls and forwarding to the relevant person or taking messages where appropriate. Creating tickets on the Autotask system from customer messages
General filing, scanning, printing where needed for the office
Look after all office supplies such as stationery, kitchen items etc and order when needed, keep all supplies fully stocked
Assisting the Operations Manager with administrative tasks required such as product ordering for internal office supplies or contacting suppliers where relevant
Gathering all invoices, arranging sign off by MD and filling accordingly
Assisting the Operations Manager with health and safety policies and procedures
Be willing to assist all Managers and members of staff with any administrative tasks to help support them in their roles
Taking minutes at regular monthly staff meetings
Booking the meeting room out for meetings
Run projects including change of policies, researching upcoming government schemes and laws relevant to the business
Responsible for packaging up parcels and deliveries, arranging courier collections and adding insurance when needed
Receiving all deliveries to the office and ensuring the correct process is followed
Updating telephone, tea, and coffee lists, assisting the Operations Manager with staff change management procedures
Ensure office and kitchen are kept clean, tidy, and presentable at all times, ensuring recycling policies are adhered to
Assist with booking/planning staff outings, parties etc.
Training:
There will be online workshops available weekly
Training Outcome:
A Great Career in Business Administration and the possibility of progressing onto Level 4
Employer Description:RedDoor Managed IT Services are a Microsoft Silver partner offering a range of business level services that include the supply and support of IT, Mobile and Land communications, VoIP, and Internet Services.Working Hours :Monday- Friday
9.00am- 4.30pm
With a half hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Want to be part of something new and pioneering? Welcome to the Cellular Network Field Engineer, a new, innovative one stop, multi-skilled engineer.
The CNFE apprenticeship standard is the first of its kind within the telecommunications industry, giving you the foundation to ignite a career in a rapidly evolving environment.
Imagine yourself at the forefront of cutting-edge technology, as you embark on a transformative path to becoming a skilled and sought-after telecommunications engineer.
But this is more than just a job – it's a chance to be a brand ambassador, representing Vodafone's values and providing exceptional service that leaves a lasting impression on our business customers. We're on the hunt for curious minds, those who thrive on solving puzzles, possess the gift of clear communication, and know how to power up the magic of teamwork. Your dedication to creating the ultimate customer experience is what sets you apart and makes you a true champion in the industry.
Safety is our top priority, and we've got your back every step of the way. You'll receive comprehensive training and top-notch personal protective equipment (PPE) to ensure you're equipped to tackle any challenge safely. Plus, we've infused our technology with safety features like collision detection systems, dashcams, and a ground-breaking lone worker solution for remote support – so you can explore with confidence.
The cellular network field engineers provide an essential role in supporting the UK’s 5G rollout, thereby facilitating a reduction in the UK’s carbon footprint and its drive to carbon zero. Cellular network field engineers are highly skilled leaders of the field-based team who install and maintain 4G and 5G electrical and electronic technology on masts in a range of locations and environments. The broad purpose of the role is to develop, maintain and optimise the UK’s mobile network and its infrastructure. This is a highly regulated occupation and the cellular network field engineers will lead the installation of a complete mobile solution. This involves DC and AC electrical systems, fibre cabling, active radio modules and radio frequency (RF) systems being installed whilst working at height.
In their daily work, an employee in this occupation interacts with all external partners in acquisition, design, build, maintenance, and facilities management. They shall communicate with both internal and external functions. Internally they interact with Project Managers, Project Co-ordinators, Rigging Managers, Resource Controllers, Administration, Finance. Externally they will communicate with Site Providers, Landlords and members of the public.
An employee in this occupation will be responsible for installing, optimising, and restoring service across mobile technologies. They maintain the lifecycle of the telecommunications infrastructure for Vodafone UK. They will deliver proactive and reactive management of the mobile telecommunications infrastructure (power, environmental, network equipment, safety systems).
So, if you're ready to redefine what's possible and create a legacy in the digital world, take the leap and unlock a realm of limitless potential through our captivating CNFE apprenticeship. Your adventure starts here.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Please note that the Field Delivery team operates 24/7, 365 days a year, requiring a flexible attitude towards working hours. This may include shift work or standby rotations, encompassing weekdays, weekends, and night shifts. TBC.Skills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
Want to be part of something new and pioneering? Welcome to the Cellular Network Field Engineer, a new, innovative one stop, multi-skilled engineer.
The CNFE apprenticeship standard is the first of its kind within the telecommunications industry, giving you the foundation to ignite a career in a rapidly evolving environment.
Imagine yourself at the forefront of cutting-edge technology, as you embark on a transformative path to becoming a skilled and sought-after telecommunications engineer.
But this is more than just a job – it's a chance to be a brand ambassador, representing Vodafone's values and providing exceptional service that leaves a lasting impression on our business customers. We're on the hunt for curious minds, those who thrive on solving puzzles, possess the gift of clear communication, and know how to power up the magic of teamwork. Your dedication to creating the ultimate customer experience is what sets you apart and makes you a true champion in the industry.
Safety is our top priority, and we've got your back every step of the way. You'll receive comprehensive training and top-notch personal protective equipment (PPE) to ensure you're equipped to tackle any challenge safely. Plus, we've infused our technology with safety features like collision detection systems, dashcams, and a ground-breaking lone worker solution for remote support – so you can explore with confidence.
The cellular network field engineers provide an essential role in supporting the UK’s 5G rollout, thereby facilitating a reduction in the UK’s carbon footprint and its drive to carbon zero. Cellular network field engineers are highly skilled leaders of the field-based team who install and maintain 4G and 5G electrical and electronic technology on masts in a range of locations and environments. The broad purpose of the role is to develop, maintain and optimise the UK’s mobile network and its infrastructure. This is a highly regulated occupation and the cellular network field engineers will lead the installation of a complete mobile solution. This involves DC and AC electrical systems, fibre cabling, active radio modules and radio frequency (RF) systems being installed whilst working at height.
In their daily work, an employee in this occupation interacts with all external partners in acquisition, design, build, maintenance, and facilities management. They shall communicate with both internal and external functions. Internally they interact with Project Managers, Project Co-ordinators, Rigging Managers, Resource Controllers, Administration, Finance. Externally they will communicate with Site Providers, Landlords and members of the public.
An employee in this occupation will be responsible for installing, optimising, and restoring service across mobile technologies. They maintain the lifecycle of the telecommunications infrastructure for Vodafone UK. They will deliver proactive and reactive management of the mobile telecommunications infrastructure (power, environmental, network equipment, safety systems).
So, if you're ready to redefine what's possible and create a legacy in the digital world, take the leap and unlock a realm of limitless potential through our captivating CNFE apprenticeship. Your adventure starts here.Training:
Cellular Network Field Engineer Level 4 Apprenticeship Standard
At least 20% of your working hours will be spent training or studying
Training Outcome:
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK
Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :Please note that the Field Delivery team operates 24/7, 365 days a year, requiring a flexible attitude towards working hours. This may include shift work or standby rotations, encompassing weekdays, weekends, and night shifts.Skills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
Work with the network engineering team to monitor and maintain our VoIP infrastructure, identifying any potential issues or areas for improvement
Provide support to end-users by responding to help desk tickets and resolving technical issues in a timely manner
Collaborate with the IT team to plan and execute system updates and upgrades
Take part in training sessions to learn about new technologies and industry trends related to VoIP
Mobile phone set-ups and data transfers
Configuring routers
Setting up Starlink technology
Assist with VoIP set-ups
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:VIP Communications are leaders in business communication solutions, with their innovative tech, customer service, bespoke billing and low costs. This is more than just a job—it’s a chance to carve out a unique role within their company. As they grow, so will your responsibilities and opportunities, allowing you to truly make this position your own.Working Hours :Monday to Thursday, 8:30am - 5:00pm
Friday, 8:30am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
This is a full-time post, working Monday to Thursday, 08:30 to 16:40 and Friday, 08:30 to 15:55 in the IT Department with a forty-minute break for lunch. One day of the week will be allocated to apprenticeship training and additional training will be provided as appropriate during the week.
There may be occasions where you are required to work outside these times to meet the requirements of the group.
Job role:
You will be part of a small team, reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure.
You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.
This role leads to a full-time job after the apprenticeship completes.
Main duties:
Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party
You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height
The apprentice will gain exposure to the following systems at Rowlinson:
Hardware:
Desktops
Laptops
Mobile phones
Printers
Networking equipment
Rack-mounted server hardware
Software:
Microsoft Office
FreshService Ticket System
Microsoft Teams
Cloud-based telephone system
Windows desktop
SharePoint
Windows server
Hyper-V
Sage X3
Exchange On-Line
MS SQL
Bespoke software (written in-house by our full-stack development team)
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:
This role leads to a full-time job after the apprenticeship completes.
Employer Description:Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia).
The Rowlinson Group of companies are:
Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q.
Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries.
Garden Street: An internet-based retailer of garden products and furniture.Working Hours :Monday to Thursday, 08:30 to 16:40. Friday, 08:30 to 15:55.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive attitude,Willing to learn,Able to work independently,Good verbal communication,Good written communication,IT skills in hardware/software,Good time management....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
Duties will include, but will not be limited to:
Sales Activity:
Work with the sales team to generate enquiries through different internal and external marketing channels
Generate meeting appointments for the sales team through prospecting activities including telephone calls to prospective target clients
Collaborate with the sales team to prepare marketing collateral, proposals and agreements for prospective and existing clients
Customer Interaction:
Communicate with customers to address enquiries and provide product, service and account information
Maintain a high level of professionalism and courtesy in all customer interactions
Administrative Support:
Working with third party creative partners to prepare marketing materials across digital and print platforms
Co-ordinate logistics for sales meetings, including scheduling appointments
Assist in managing the sales funnel and pipeline and updating CRM (Customer Relationship Management) system with relevant information
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
This is a predominently work-based programme with College attendance required once a month
All learning will take place at the candidate's place of employment/College and within their contracted working hours
Training Outcome:
Excellent communication skills, both verbal and written.
Highly self-motivated
Strong attention to detail and ability to multitask in a fast-paced environment
Proficiency in MS Office Suite (ideal but not necessity)
Ability to work effectively both independently and as part of a team
Customer-focused attitude with a dedication to providing exceptional service
Employer Description:Bluecube is a leading MSP (Managed Service Provider) that has been established since 2008 and is based in Lincoln. Bluecube specialise in providing technology solutions to businesses throughout the UK. Bluecube’s portfolio of services includes IT services, business telephony and UC (Unified Communications) solutions, internet connectivity and mobile phone services.
Bluecube offers guidance, solution architecture and support to businesses seeking to navigate the complex world of business technology. The company designs bespoke technology solutions for business, equipping clients with the necessary tools for communication & collaboration and to stay fully connected with their teams, clients and suppliers. Through continuous consultations, we ensure our clients have access to the latest market technology, coupled with in person and remote training to maximise their technologies potential.
Bluecube, foster a collaborative and inclusive environment where every team member is valued and empowered to succeed. We prioritise innovation, integrity and customer satisfaction. The successful applicant will be part of a team that is passionate about delivering premium support and service excellence. We operate a clear training and progression path through to senior sales.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the Apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday, between 9.00am - 5.00pm (Breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the Apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday
Between 9.00am- 5.00pm
(breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday
Between 9.00am- 5.00pm
(breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
