Are you a confident communicator with a passion for people, ideas, and growth? Do you want to kickstart your career in a fast-paced, dynamic environment where your voice matters? We’re looking for an Apprentice Account Executive to join our team and learn the ropes of account management while making a real impact from day one.
Key Responsibilities:
As a Multi-Channel Marketing Apprentice/Account Executive, you will:
You will assist with marketing strategies by preparing planning and evaluation documents and presentations for campaigns, market research, and stakeholder communications
You will conduct marketing research using both primary (e.g. surveys) and secondary (e.g. keyword tools, desktop research) methods to gather insights and support campaign planning and performance evaluation
You will interpret and use research data to inform marketing decisions, targeting, planning, and campaign delivery
You will create, edit and source content for various marketing channels—such as websites, email, social media, sales materials, events and affiliate platforms—ensuring brand consistency and alignment with marketing objectives
You will manage marketing materials and assets, organising both offline and digital resources in compliance with company processes
You will support day-to-day marketing administration, including campaign coordination across email, PPC, SEO, CRO, Analytics and web development
You will maintain accurate customer data using CRM systems to support relationship management and marketing activities
Apprentice Account Executive Review Date: Jun 25
You will keep up to date with marketing trends and digital technologies, applying them to improve marketing performance
You will assist in budget tracking and activity monitoring, ensuring marketing spend aligns with agreed plans and company processes
You will evaluate marketing performance, helping to monitor, analyse and optimise campaigns to meet strategic objectives and demonstrate return on investment
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Multi-Channel Marketer and Certified Digital Marketing Professional by DMI, with training in how to:
Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication
Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies
Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives
Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement
Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-making
Strategically plan, execute, and manage comprehensive marketing campaigns across an array of digital and traditional media platforms
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:We create digital experiences. We’re Ascensor, a friendly and innovative team of expert digital designers, developers and marketers based in Leeds. Leeds #DigitalAgencyLeeds Our web design, ecommerce and digital marketing services are constantly evolving, pushing boundaries and delivering exceptional results. Our strategic focus on website performance, return on investment and customer service has driven our digital agency forwards, for more than 15 years.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Written communication skills,Enthusiasm,Curiosity,Willingness to learn,Self-motivated learner,Target and deadline focused,Driven team player,Ambitious,Can-do attitude....Read more...
This is a varied, hands-on opportunity that sits across both the marketing team and our Change Manager, who oversees HubSpot, our central marketing and sales platform.
You’ll be working on live campaigns, supporting system improvements, and building your skills in a commercial, forward-thinking environment.
What you’ll be doing
CRM & HubSpot support
Upload and segment contact lists for marketing campaigns
Help manage contact data and support ongoing data hygiene
Maintain suppression lists (unsubscribes, bounces, etc.)
Assist with creating and updating simple workflows and automations
Support lead handovers from marketing to sales within HubSpot
Email & content support
Schedule marketing emails using HubSpot templates
Draft follow-up or thank-you messages
Repurpose longer content into email or social media snippets
Assist with blog writing or short sector updates
Create and manage HubSpot forms for lead generation
Reporting & insight
Pull basic reports from HubSpot (email opens, clicks, form submissions)
Help track campaign and social engagement performance
Contribute to monthly reporting and insights
Learning & development
Complete HubSpot Academy certifications (CRM, Email Marketing, Inbound Marketing)
Learn how content, campaigns and data work together in a B2B environment
Stay up to date with marketing trends and tools
Who we’re looking for
Curious, motivated individuals who want to build a career in digital marketing
Clear communicators with strong written English and attention to detail
Comfortable working across both technical (CRM/data) and creative (content/email) tasks
Organised, eager to learn, and proactive in supporting team projects
Eligible for apprenticeship training (typically aged 16+ and not in full-time education)
Desirable (but not essential)
Any experience with HubSpot, Mailchimp, or another CRM/email platform
Familiarity with tools including Microsoft Suite - Excel, PowerPoint, Word, Canva, Google Docs etc.
An interest in sustainability, energy, or business services
What you’ll gain
A broad, well-rounded apprenticeship in digital marketing and CRM
Experience using industry-standard tools on real campaigns
Mentorship from both the marketing and systems teams
A clear learning and development plan aligned to your strengths
Opportunities to develop into a permanent role on successful completion
Training:This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.Training Outcome:
This role could lead to opportunities within marketing or data teams
Opportunities to develop into a permanent role on successful completion
Employer Description:We are an energy brokerage, working within the business sector to support people explore contracts, service and renewables that help their business.Working Hours :Monday- Thursday
9am- 5pm
Friday
9am- 3pmSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative....Read more...
Create a content calendar that supports general brand awareness, but also promotional periods e.g. Black Friday
Create on-brand ‘organic’ content for different platforms – Instagram, Facebook, YouTube, LinkedIn
Manage paid/promoted social media advertising campaigns, including creating the ad content (Canva)
Evaluate effectivity of all social activity – organic, collab and sponsored
Identify suitable content creators and influencers for new collaborations
Manage collaborations
Manage email marketing campaigns to trade customers (Mailchimp)
Assist with writing, design and distribution of printed newsletter to trade customers
Assist with photography and videography – prepping/sourcing sets, products and props, liaising with photographers and videographers, installers, presenters
Assist with internal communications, presentation of company and its brands – e.g. signage inside/outside buildings and offices, welcome screens for visitors, branded clothing for employees etc.
Assist with exhibitions – liaise with exhibition stand designers/builders, exhibition organisers, communication campaigns to customers pre-exhibition and post-exhibition
Manage sales literature, brochures and information packs
Assist with organisation of open/visitor days
Manage promotional items – sourcing appropriate
Training:The Apprentice will have an 80% - 20% split of working on the job and Learning off the job. The off the job learning will be split into Job shadowing, assignments, research uploading work to an online portfolio.
As an "on-site" delivery the apprentice will be supported in situe by an assigned tutor through online meetings, who will will also meet regularly for reviews.
There will be no need to travel to a college as all training will take place in the work place. Training Outcome:Once quyalified the Apprenitce will be eligable to apply for a full time position within the company. Higher level training is possible.Employer Description:Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Create a content calendar that supports general brand awareness, but also promotional periods e.g. Black Friday
Create on-brand ‘organic’ content for different platforms - Instagram, Facebook, YouTube, LinkedIn
Manage paid/promoted social media advertising campaigns, including creating the ad content (Canva)
Evaluate effectivity of all social activity - organic, collab and sponsored
Identify suitable content creators and influencers for new collaborations
Manage collaborations
Manage email marketing campaigns to trade customers (Mailchimp)
Assist with writing, design and distribution of printed newsletter to trade customers
Assist with photography and videography - prepping/sourcing sets, products and props, liaising with photographers and videographers, installers, presenters
Assist with internal communications, presentation of company and its brands - e.g. signage inside/outside buildings and offices, welcome screens for visitors, branded clothing for employees etc.
Assist with exhibitions - liaise with exhibition stand designers/builders, exhibition organisers, communication campaigns to customers pre-exhibition and post-exhibition
Manage sales literature, brochures and information packs
Assist with organisation of open/visitor days
Manage promotional items - sourcing appropriate
Training:Marketing Executive Level 4.
The apprentice will have an 80% - 20% split of working on the job and Learning off the job. The off the job learning will be split into job shadowing, assignments, research uploading work to an online portfolio.
As an "on-site" delivery the apprentice will be supported in situe by an assigned tutor through online meetings, who will also meet regularly for reviews.
There will be no need to travel to a college as all training will take place in the workplace. Training Outcome:Once qualified the apprenitce will be eligable to apply for a full-time position within the company. Higher level training is possible.Employer Description:Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
As an apprentice at Mainline, you’ll be part of a supportive and fast-paced team, gaining real experience across different departments including Quality, Hire Desk, and Service.
No two days will be the same, and you’ll quickly become a valuable part of the day-to-day running of the business.
You’ll receive full training and guidance as you build your confidence and skills in a variety of admin and customer service tasks. Day-to-day responsibilities will include:
Preparing sales and marketing packs for both potential and existing customers
Managing stock levels and keeping marketing materials organised and available
Supporting the Hire Desk and Service teams with basic data entry and admin tasks
Answering and directing telephone calls in a professional and friendly manner
Assisting with customer communications, including following up on training expiry reminders
Helping with social media or marketing activities under supervision
Working closely with various departments to understand different aspects of the business
Training:
Level 3 Business Administrator Apprenticeship Standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested
Training Outcome:
This apprenticeship offers the chance to build a strong foundation across several areas of the business
We’ll work with you to identify the department where you naturally fit best, with the goal to move into a permanent role that matches your strengths and interests
Employer Description:Mainline is a leading, independent provider of powered access and material handling equipment hire, with a strong reputation built over 40 years of industry experience. In addition to hire services, Mainline is an IPAF-approved training centre, delivering a wide range of accredited training courses in construction, working at height, and health and safety, tailored to meet the needs of both individuals and large organisations.Working Hours :Monday - Friday, with flexibility around start and finish times. Shifts to be confirmed.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Are you a seasoned events logistics professional looking to take the lead on high-impact, purpose-driven events that shape the future of UK healthcare - in a 12-month maternity cover, hybrid role? If yes, then this could be the role for you!About usWe are a leading integrated media and marketing services company at the heart of a community of over 590,000 UK healthcare professionals. With more than 30 years of experience, we produce industry-leading content and experiences through our award-winning brands, publications, and events. Our dynamic live and virtual events programme plays a critical role in our audience engagement strategy - from intimate meetings to flagship conferences for 300+ attendees. We are a Great Place to Work and UK's Best Workplaces for Women certified employer, offering a competitive salary of £42,000 to £45,000 per annum (depending on experience) along with a range of benefits including 28 days annual leave (rising to 30 days after 2 years) excluding bank holidays, private healthcare insurance, flexible working and more.About the RoleWe are seeking an experienced and strategic Head of Logistics to lead the planning and operational delivery of our expanding portfolio of live and virtual healthcare events on a hybrid (part-time home / 1 day minimum per week in the office) basis. This is a pivotal leadership role within our events team, responsible for shaping and executing the end-to-end logistical strategy for over 40 events annually - including mid-scale conference-exhibitions, virtual events, bespoke client meetings and a prestigious Awards Ceremony.You will manage all logistical operations across the event lifecycle - from venue sourcing and supplier negotiation to cost tracking, on-site delivery and post-event analysis. The successful candidate will be a senior events professional with a strong background in conferences and exhibitions, ready to take ownership of operational excellence, improve processes, and drive standards across the team and portfolio.Key Responsibilities:
Lead the operational strategy and delivery of a nationwide portfolio of events, ensuring consistency, efficiency, and a first-class delegate and exhibitor experience.Oversee venue sourcing, negotiation, and contracting, maintaining strong relationships and securing best-value deals.Build and manage relationships with key suppliers, including AV, exhibition contractors, logistics, catering, and staffing providers.Oversee floorplan creation and development, managing venue and exhibition layouts to optimise flow and experience.Own the exhibitor operations process: managing logistics, manuals, communication, deliverables, and post-event feedback.Oversee all aspects of on-site execution: show build, registration, speaker and exhibitor liaison, and team briefings.Lead the creation of event documentation, including critical paths, run-of-show schedules, risk assessments, and onsite guides.Manage logistics budgets, delivering events on time and within financial targets.Collaborate closely with the Event Director and Sales, Marketing, and Production teams to ensure operational requirements are integrated early and effectively.Support the continual improvement of internal processes and systems to streamline operations and enhance delivery.Mentor and oversee junior operations team member, sharing best practices and supporting their development.
Skills and Experience:
Minimum 5 years of experience in logistics or operations for conferences and exhibitions, including leadership responsibilities.Proven ability to manage large-scale events and multiple concurrent projects with complex stakeholder needs.Strong commercial acumen with experience in budget creation and financial management.Excellent negotiation, communication, and relationship-building skills.Meticulous attention to detail and a high standard of event execution.Demonstrated ability to thrive under pressure and adapt in fast-paced environments.Proficient in Microsoft Office; experience with event software and floorplan tools is advantageous.Willingness to travel across the UK with overnight stays as required.
Why Join Us:
Be a strategic leader in a fast-growing, mission-driven business at the intersection of healthcare, media and events.Work on high-impact events that directly engage healthcare professionals and shape industry conversations.Hybrid working with a central London office located near Bank, St Paul's and Barbican.
Job Details:
Location: Central London (Hybrid)Reporting to: Events DirectorExpected start date: Beginning of August 2025
How to ApplyIf you would like to join a progressive company with excellent career prospects and want to be part of our journey, then we are looking forward to hearing from you! Please send your CV and covering letter to the link provided by 30th June 2025. Please note that we may close the recruitment process early if the right candidate is found before the application deadline, so don't delay and apply.Due to the expected high volume of applications, only successful candidates will be contacted. No recruitment agencies please.....Read more...
Managing the delivery of recruitment activities for clients at KPI Recruiting. Ensuring the delivery of Permanent recruitment requirements; whilst building strong relationships with clients, candidates and internal teams.
Interviewing candidates weekly and ensuring that they are fully compliant, screening, pre-screening and interviewing candidates and understanding their requirements, matching these requirements to the needs of clients.
Building relationships and understanding client’s business and best team fit for their role. Negotiating rates and fees, scheduling interviews, obtaining feedback from clients and liaising with candidates.
Key Accountabilities:
Spending one day every month learning all about the exciting world of recruitment within our KPI Recruiting Training Academy in Crewe for activity based learning (no boring PowerPoints)
Spend 4 weeks in different sectors, understanding how things work and the difference in skill sets for each sector
To continue your development we will buddy you up with one of our expert recruitment consultants, where the serious business will begin
You will work in close conjunction with the other Recruitment Consultants to learn and share best practice
Headhunting and resourcing suitable talent for vacancies you are recruiting for – don’t panic, we will teach you all of this. You will be learning from the best
Building strong, professional relationships with candidates
You will be meeting candidates face to face and via telephone who are looking for work
You will develop your client base and become their go-to for business growth, helping them to reach their goals
You’ll be learning to use a range of sales and marketing techniques
Following compliance, ensuring the candidates have the correct right to work
Support all Social Media channels and activities
Training:
Level 3 Customer Service Specialist Apprenticeship Standard. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-1
20% off the job training
Training Outcome:Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position in the role of Recruitment Consultant wherever possible upon completion.Employer Description:KPI Recruiting Ltd is a trusted, industry leading provider of temporary and permanent recruitment services, which has been listed in Recruiter Magazine FAST50 for the last three years. Our business has experienced continuous growth for 13 consecutive years, enabling us to kick start many people’s careers in recruitment, whilst also delivering career progression opportunities for experienced recruiters to take the next step. Our new training academy provides the perfect springboard to success for people who want to build a career in recruitment and we are now developing our Career Compass to enable all our employees to be the best that they can be.Working Hours :Monday - Thursday, 09:00-17:00. Friday, 09:00-13:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
Managing the delivery of recruitment activities for clients at KPI Recruiting. Ensuring the delivery of Permanent recruitment requirements; whilst building strong relationships with clients, candidates and internal teams.
Interviewing candidates weekly and ensuring that they are fully compliant, screening, pre-screening and interviewing candidates and understanding their requirements, matching these requirements to the needs of clients.
Building relationships and understanding client’s business and best team fit for their role. Negotiating rates and fees, scheduling interviews, obtaining feedback from clients and liaising with candidates.
Key Accountabilities:
Spending one day every month learning all about the exciting world of recruitment within our KPI Recruiting Training Academy in Crewe for activity based learning (no boring PowerPoints)
Spend 4 weeks in different sectors, understanding how things work and the difference in skill sets for each sector
To continue your development we will buddy you up with one of our expert recruitment consultants, where the serious business will begin
You will work in close conjunction with the other Recruitment Consultants to learn and share best practice
Headhunting and resourcing suitable talent for vacancies you are recruiting for – don’t panic, we will teach you all of this. You will be learning from the best
Building strong, professional relationships with candidates
You will be meeting candidates face to face and via telephone who are looking for work
You will develop your client base and become their go-to for business growth, helping them to reach their goals
You’ll be learning to use a range of sales and marketing techniques
Following compliance, ensuring the candidates have the correct right to work
Support all Social Media channels and activities
Training:
Level 3 Customer Service Specialist Apprenticeship Standard. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-1
20% off the job training
Training Outcome:Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position in the role of Recruitment Consultant wherever possible upon completion.Employer Description:KPI Recruiting Ltd is a trusted, industry leading provider of temporary and permanent recruitment services, which has been listed in Recruiter Magazine FAST50 for the last three years. Our business has experienced continuous growth for 13 consecutive years, enabling us to kick start many people’s careers in recruitment, whilst also delivering career progression opportunities for experienced recruiters to take the next step. Our new training academy provides the perfect springboard to success for people who want to build a career in recruitment and we are now developing our Career Compass to enable all our employees to be the best that they can be.Working Hours :Monday - Thursday, 09:00 - 17:00. Friday, 09:00 - 13:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
JOB DESCRIPTION
Senior Director of Marketing - Pink Stuff Brand
The Pink Stuff by StarBrands is a global leader in quality cleaning and laundry products. Renowned for our versatility, we boast over 2 billion organic views on TikTok, making us one of the most recognized brands in the world.
This role reports to the Vice President of Marketing
Are you a passionate brand builder? A consumer-centric marketer with an entrepreneurial spirit who thrives on creativity? If so, this role is for you. As the Senior Director of Marketing for Pink Stuff, you will oversee a strategic, digital-first brand. You will leverage consumer insights, category and competitive data, and business analytics to craft and implement breakthrough marketing initiatives. These initiatives will create a competitive brand advantage and support the company's strategic and financial objectives.
Key Responsibilities:
Subject Matter Expertise:
Deep understanding of the consumer, category, product, and emerging trends within household cleaners.
Strong understanding of social media marketing and its impact on brand growth.
Strong familiarity with eCommerce and digital strategies.
Brand Strategy & Go-To-Market Execution:
Drive commercialization and brand activation efforts, collaborating with cross-functional departments.
Coordinate with the platform Digital Hub on Social Strategy
Emphasize a digital-first approach in all marketing efforts to ensure the brand remains at the forefront of consumer engagement.
Collaborate with Strategic Communications & Demand Generation to develop brand-building, digital-first marketing campaigns.
Partner with the Insights team on market research and Category Management, utilizing available category reports to monitor competitive activity.
Work closely with the Sales team to align customer strategies.
Product Portfolio Management & New Product Development:
Assist in developing assigned portions of the annual Marketing Plan, Long-Term Plan, Operating Plan, and Growth & Strategy presentation.
Own current brand performance and actionable 1-3 year business plans.
Manage the P&L of the designated platform, balancing cost and growth opportunities to achieve profitability and growth targets.
Conduct product line performance analysis, trends, insights, and feedback to identify opportunities to promote and grow a winning brand portfolio.
Build business cases including market opportunity, investments, profitability, and growth projections.
Manage new product launches through the stage gate process.
Collaborate with the Pricing team to create and maintain the pricing strategy for the product, aiming to maximize profitability while staying market competitive.
Lead insight-driven innovation to improve the product range, collaborating with R&D, Operations, Sales, etc., to ensure alignment with the brand strategy.
Qualifications:
Education: 4-year BS degree in business or engineering; an MBA degree is an advantage.
Experience: 10+ years of experience in brand management with product management experience in innovation/new product development; 5+ years in the Cleaners category.
Team Management: 5+ years of managing direct reports.
Proven track record of driving profitable growth.
Analytical and strategic thinking, with the ability to digest complex information and make data-driven decisions.
Strong financial acumen to analyze multiple aspects of product line performance, successfully budget and forecast, and understand cost implications of decisions.
Ability to influence both formally and informally across functions.
Creative thinking and solution-oriented mindset.
Strong prioritization skills and good judgment in managing time against competing demands.
Empathy and good listening skills to understand audience and consumer needs.
Effective verbal communication and presentation skills: clear and concise writing, executive presence, and the ability to convey important or critical messages with the desired effect.
Proactive collaboration with others: able to build commitment, foster open dialogue, and support diversity and input from all team members.
Integrity, commitment, moral courage, and values-driven behavior.
Ability to adapt to change and anticipate future needs.
Can-do attitude and the desire to go above and beyond.Salary Range: $145,000 - $200,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Your position will involve various tasks. Some are detailed below:
Key responsibilities:
Sales:
You will be required to field sales enquiries from telephone and email contact and generate relevant quotes from these enquiries
Technical:
Although you are not expected to have specific product knowledge in the beginning, the ability to learn over time and to impart this knowledge to consumers and/or retailers is vitalSystems
You will be expected to work with the computer-based quote system to answer questions and queries from customers
You will be expected to liaise with external couriers to facilitate deliveries to customers and help with any queries
There will be an opportunity for the right person to have an impact on the social media set up of the business
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
Full training will be given in all areas, as required
A willingness to engage in the business and to learn are the most important attributes
Apprenticeship Training:
As part of your contract of employment you are required to:
Attend and be punctual for all lessons with regards to your apprenticeship programme
Complete all assignments with regards to your apprenticeship by the required timeline
Attend all work-based training/support sessions
Organised:
The successful candidate will need to demonstrate strong organisational skill
Good communicator:
The ability to speak to a wide range of consumers and retailers by phone, email and occasionally in person is vital
A professional, friendly, warm and helpful manner is essential
Must have a good level of numeracy and literacy skills
IT literate and have a good understanding of Microsoft Packages
Training:Overview of Customer Service Level 2 Apprenticeship Standard:
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources:
Your role and responsibility
Customer experience
Product and Service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment. This will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:
We have successfully supported apprentices previously and offered full-time opportunities following the right attributes being demonstrated
Therefore, there's a strong chance there will be a full-time role available, subject to satisfactory employment and completion of the apprenticeship programme
Employer Description:DEVOTED TO QUALITY, FOR LASTING LUXURY Since 1861, we have designed and created bathrooms that have longevity at their heart. Each and every product is meticulously made, not only for the exceptional quality and craftsmanship it exudes, but also for the fact that it will give many years of luxurious service. As the antithesis to today’s throwaway society, we at Thomas Crapper strive to do things differently, creating products that are made responsibly, with a low carbon footprint using suppliers close to our home in Yorkshire, England. For over 150 years, we have remained true to the belief that buying well means you buy only once, and it is this unerring devotion to quality that has seen the company awarded with several Royal Warrants. Sometimes, it’s the little touches that can make all the difference. Our meticulous attention to detail leads us to create only the very finest products, which we are delighted to share with you in our new brochure for 2022.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Excellent Timekeeping,Excellent Attendance....Read more...
