Digital Product Knowledge & Delivery
Build a strong understanding of digital learning tools (Achieve, iClicker) and best-selling textbook titles, so you can confidently discuss, demo, customise and support these products
Support the setup of Achieve courses for instructors—customising content to align with syllabi, updating courses for new editions, and scheduling assignments to drive usage and engagement, under the guidance of the Senior Digital Success Manager.
Deliver engaging product demos or onboarding training sessions for new adoptions as requested by the sales team. Learn to use consultative questioning to understand each instructor’s goals and teaching needs.
Customer Support & Adoption Success
Take the lead in supporting course trials—making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into full adoptions.
Act as the go-to person for Learning Management System (LMS) integrations—liaising with university contacts and coordinating with our US implementation team to ensure smooth setup.
Monitor course activation and engagement using reporting tools (like PowerBI) and flag courses that are doing well or may need extra support. Suggest ways to improve engagement with features such as iClicker.
Conduct mid-course check-ins and end-of-course surveys to gather customer feedback. Share key insights with colleagues to help improve the customer experience and future product development.
Sales Enablement & Lead Generation
At key times in the year, help uncover new digital business leads through desk research and data analysis (with direction from the Associate Director of Sales).
Always pass along any new sales leads that arise from customer conversations or training sessions.
Support the sales team by ensuring digital activity is properly tracked in Salesforce, and help deliver and log course access information as needed.
Communication, Troubleshooting & Collaboration
Be the first point of support for Achieve-related troubleshooting (including student issues), escalating more complex problems to the US team where needed.
Work with Marketing to improve customer communications around onboarding and product features and updates. Suggest ideas to enhance the overall digital customer journey.
Share updates and insights with the wider sales team—keeping them informed about trial progress, adoption success, and customer feedback across different regions.
Training:To meet the requirements of the Level Publishing Professional apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events1-2-1s with your coach and line managerObserving and shadowing colleaguesWriting up learning reflections for your portfolioTraining Outcome:Full time employmentEmployer Description:Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, they facilitate teaching and learning opportunities that spark student engagement and improve outcomes.
They provide educators with tailored solutions designed to inspire student curiosity and measure progress.
Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, EBI-MAPworks, iclicker, REEF and Hayden-McNeil.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
JOB DESCRIPTION
Job Title: Product Manager - Professional Solutions Location: Vernon Hills, IL Department: Product Management Reports To: Senior Director - Professional Solutions Direct Reports/Manages others: No Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints and finishes, durable industrial, roof repair, and flooring coatings and, of course, our famous rust-fighting formula that started it all. Summary: We are searching for a Product Manager to help build our brands and drive growth. In this integral role, you'll connect strategy to Professional end-users to bring innovative products to market. The responsibilities of this position include: Responsibilities: Prioritize, strategize, design, develop, launch, and support product campaigns. Conduct market research and competitive analysis to identify opportunities and threats. Create exceptional user experiences, working with our Creative department visually appealing interfaces with target audience. Establish and monitor key performance indicators (KPIs) to measure product success. Direct market research and market intelligence gathering to ensure understanding of applications, users, competition and market trends. Analyze and leverage data and insights to develop and formulate category and product recommendations. Conduct early-stage opportunity assessment, ideation and concept development for a new product opportunity from ideation to market launch. Manage product portfolio to develop and promote new products and optimize and grow existing product lines. Monitor and analyze the competitive landscape, business developments and market trends to identify strategic opportunities and ensure product offering is properly positioned. Developing strategic plans and innovating roadmaps for key product segments. Driving new product development activities through Stage-Gate product management and market research. Ensuring profitability within the assigned market segments, including supporting the product commercialization process. Define and develop product positioning, messaging, feature specifications, unique selling proposition and pricing strategies. Qualifications: Bachelor's degree in Business, Marketing, or related field; MBA a plus 6+ years of relevant Product or Brand experience. Strong project management skills with the ability to manage multiple projects simultaneously. Passionate problem solver and creative thinker, with ability to pitch new ideas and be open to feedback. Analytic and strategic thinking skills, with ability to digest complex information and make data-driven decisions. Team player looking to advance in their own career while helping colleagues learn and grow. Confident public speaker with the ability to influence senior level management. Leadership Traits Technical Understanding & Business Acumen: Knows the business and the mission-critical technical and functional skills to perform the job at a high level. Understands various types of business propositions and how the business operates. Learn new methods and technologies easily. Learning Agility: Learns quickly when facing new problems. Is a relentless and versatile learner and is open to change. Enjoys the challenge of unfamiliar tasks and can quickly discern the underlying structure of anything. Strategic Agility: See ahead clearly and can anticipate future consequences and trends. Is future oriented and offers broad knowledge and perspective. Can scenario plan possibilities and outcomes. Leadership: Provides the essential critical thinking to determine the necessary approaches to get things done. Offers good judgement about which creative ideas and suggestions will work; can facilitate effective brainstorming, can project how potential ideas could play out in the marketplace. Create New & Different: Ability to recognize the next great breakthrough. Is creative, a visionary, and can create and bring exciting ideas to market. Action Oriented: Enjoys working hard and is full of energy, steadfastly pushing self and other for results. Can be counted on to exceed goals successfully and is consistently a top performer. Effective project management skills Excellent communication skills to all levels of the organization. Strong interpersonal, verbal and written communication skills. Is clear, concise and persuasive. Experience creating and presenting business proposals, handling objections and overcoming obstacles Salary Range: $85,000 - $125,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment and offer a company match. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
