Accountable for:
The reception of parents and visitors
Dealing with incoming telephone calls
Dealing with incoming and outgoing mail
Dealing with incoming and outgoing deliveries
Dealing with incoming email communication to the office
The provision of effective and efficient administration and reprographics
Reception
Ensure prompt, efficient and courteous attention to parents and other visitors to the Visitor Reception area on a day to day basis
Be present at Visitor Reception at all times, other than during designated break periods, in order to welcome visitors
Ensure that visitors:- Sign in using the agreed Academy system- Are issued with a Visitor Badge- Sign out using the agreed Academy system- Return their Visitor Badge
Receive deliveries of mail and parcels etc. and to alert those responsible for their distribution or collection
Ensure that the Reception area is kept in a pristine condition at all times
Ensure all telephone and personal enquiries are dealt with efficiently and effectively in a way which promotes a positive image of the Academy; route such calls to appropriate extensions or receive and pass on messages intended for members of staff or students
Report telephone or other faults to the IT Network Manager
Receive and sort into categories for distribution all inward mail
Ensure that all mail is distributed throughout the Academy using established systems and channels
Log-in and store small signed-for parcels or letters and inform staff of items to be collected and signed-for
Sign courier sheets or machines for large parcels that are to be left in the parcel room
Ensure that the Academy’s email address is opened daily and that correspondence is distributed accordingly
Arrange courier services as required
Ensure that all electronic message boards within Reception are turned on between 8.00 am and 4.30 pm
Be vigilant to ensure that all persons entering through the main front door report to reception
Keep a general oversight of the area in front of the school both to ensure that vehicles are parked correctly and that general matters of security are in order
Provide administrative and reprographics support to the Administration Office or Student Services office as required
Uniform (management of loaned items)
Contact with parents to support with uniform policy – missing or additional items
Vaccination team support with student admin
General
Provide support for the administration and taking of school photographs
Maintain a sound working knowledge of manual and ICT based administrative systems and procedures used in the Academy
Identify and pursue opportunities to improve the efficiency of internal procedures and working and arrangements and take maximum advantage of the potential offered by systems including Arbor
Identify opportunities for job enrichment as well as introducing systems and process improvements through simplification or integration to deliver improved efficiency and lower costs
The effective and efficient use of resources
Undertaking any other duties which may reasonably be regarded as within the nature of the duties and responsibilities/grade of the post as defined, as specified by the Headteacher or the Administration Services Manager
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:This post has become available due to an internal promotion. Upon successful completion of this apprenticeship it is hoped that you will stay and enjoy a long term career.Employer Description:The Joseph Whitaker School was founded in 1963 and has served the communities of Rainworth, Blidworth and Ravenshead since then. The school is part of the East Midlands Education Trust and is home to around 1300 pupils. The school has benefited from significant investment & boasts state of the art facilities and impressive accommodation & grounds.Working Hours :Monday - Thursday, 8.00am - 4.00pm.
Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Are you ready to kickstart your career in Finance? As an apprentice in Financial Governance at DHL, you will work alongside a dynamic team to ensure compliance withgGroup and local policies, maximising financial control and minimising the risk of exposure for DHL Express UK. Your role will be pivotal in supporting key business processes, including managing employee expense claims, critical vendor payments, and purchase order processing, etc.
You will gain experience in the following;
Practical Financial Skills: Exposure to financial governance and compliance processes, including managing employee expense claims, critical vendor payments, and purchase order processing.
Understanding of Financial Policies: Insight into group and local financial policies, enhancing their knowledge of compliance and financial control mechanisms.
Collaboration and Communication: Experience in collaborating with internal teams and building relationships with stakeholders, including banks and HMRC, improving interpersonal and negotiation skills.
Process Improvement: Opportunities to identify areas for improvement in financial controls and processes, fostering a mindset of continuous improvement and problem-solving.
Month-End and Statutory Reporting: Involvement in month-end activities and statutory returns, including submissions to the Office of National Statistics (ONS), providing hands-on experience in financial reporting.
Technical Proficiency: Development of skills in software applications such as Advanced Excel and Power BI, which are crucial for data analysis and financial reporting.
Project Management: Experience in project management, particularly in stakeholder management, which is valuable for future career development.
Career Development: A clear pathway for professional development, including the possibility of taking related professional exams and opportunities for internal promotion within DHL.
Work Environment: Experience in a supportive and dynamic work environment that encourages self-motivation and skill development.
Overall, this role would provide a solid foundation for a career in finance, equipping the apprentice with practical skills and knowledge that are highly valued in the industry.
Day-to-day, you'll be doing the following;
Collaborate with internal teams to ensure timely and compliant Concur expense claims.
Assist in executing manual critical payments and vendor setups while adhering to financial policies.
Build strong relationships with stakeholders across various functions, including banks and HMRC.
Identify areas for improvement in financial controls and processes, contributing to a culture of continuous enhancement.
Support the team in month-end activities and statutory returns, including Office of National Statistics (ONS) submissions.
Benefits Include;
On-site Parking or Shuttle Service to key locations.
On-site gym.
Canteen.
22 days annual leave.
Quarterly bonus scheme.
Access to a variety of voluntary benefits, including discounts on retail, entertainment, and gym memberships.
Professional development opportunities with a strong focus on internal promotion.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential and make skills really work for them. Upon completion of this 15 Month Apprenticeship, you will have obtained your Assistant Accountant (Level 3) Apprenticeship.Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:DHL (originally named after founders Dalsey, Hillblom and Lynn) is a multinational logistics company, founded in the United States and headquartered in Bonn, Germany. It provides courier, package delivery, and express mail service, delivering over 1.7 billion parcels per year. A subsidiary and the namesake of DHL Group, its express mail service DHL Express is one of the market leaders for parcel services in Europe. Working Hours :Monday-Friday (09:00-17:30).Skills: Administrative Skills,Analytical Skills,Attention to Detail,....Read more...
To use the Trust’s Patient Administration Systems (PAS) Careflow, Clinical Portal, CRIS and Aria and to be responsible for inputting accurate patient data.• To receive patients and visitors to the Centre, informing the relevant individual of their arrival in a professional manner.• To take accurate messages (telephone, e-mail, written and retrieved from Voice Mail) for the centre and action appropriately.• Dealing with enquiries both on the telephone and face-to-face from patients, colleagues, health professionals, GP surgeries and other externalstakeholders, providing information to patients and signposting to other services/departments.• To answer queries within one's own range of knowledge, using own initiative,signposting, and seeking assistance where required.• To sort and distribute mail.• Develop and maintain a knowledge and expertise of all Health Records both paper and electronic in order provide a comprehensive service to all patients. • To assemble, maintain and collate patients’ records in the department for both outpatient and day case appointments. • To scan patient documentation and notes onto Clinical Systems as required.• Photocopy and print patient documentation, collate patient leaflets as required.• To ensure that patient records are filed correctly and that filing systems are maintained in accordance with trust policy.• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to, and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.• To provide clerical support as agreed with the Assistant Operations Manager or Administration Supervisor.• To view, book, cancel and reschedule appointments as appropriate, ensuring accurate entry to schedule, managing scheduling and paperwork.• To assist with patient transport bookings• To discharge patients from patient administration systems and send discharge letter.• To participate as a member of the Oncology and Haematology Centre, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.• To review issues and service developments affecting the Oncology and Haematology Centre administration within Radiotherapy and Chemotherapy as delegated by the Administration Supervisor. • To meet performance standards specific to the area they are working in.• To actively participate in team meetings and huddles as appropriate.• To liaise with centre staff to ensure that levels of stock and supplies for stationery and equipment are maintained as indicated by the needs of the service.• To report any problems with office equipment to the IT group, and other department equipment to the appropriate agency.• To report estates and maintenance requests on the appropriate system as required.• The post holder may be required to complete other duties as necessary or work across the site to support the team at PRH on occasions.
Training:
Business Administrator Level 3 Apprenticeship Standard.
Work-based mentoring.
One day every 2 weeks at Telford College.
Assigned assessor to visit you regularly in the workplace.
Training Outcome:Once you have completed your Level 3, there is an option to develop within the hospital. Employer Description:he Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. Working Hours :Monday to Friday- between the hours of 8am and 6pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Non judgemental....Read more...
Property Manager
Our client, an established Property Management group based near Rickmansworth, are currently seeking an experienced Property Manager to join them due to continued growth.
It is envisaged that the ideal candidate must have at least 2-3 year's experience in property management and residential / commercial experience is essential. This is a great opportunity for someone who wants to join a growing company and progress even further with you career.
Property Manager Position
• Salary: £35k depending on experience
• Holiday
• Pension
• Full details of package to be discussed at interview stage
General Property Management & Maintenance Job Specification. Monday – Friday (8.30am – 6pm) with a half hour lunch.
Role will consist of the below;
Job Description
- Greet, communicate with and welcome guests.
- Keep the office in order, tidy and clean.
- Answer all the customer/tenants questions and address their points/concerns/complaints.
- Answer all incoming calls, redirect them and keep messages.
- Liasing with tenants, maintenance contractors and analysing issues and trying to correct them via phone/email where possible with team assistance.
- Receive letters, packages and send them to appropriate destination.
- Prepare and manage outgoing mail (Info email)
- Check, sort and forward emails (Info email)
- Monitor office supplies and place supply orders when necessary. Monitor and update records and files in the Emperor portfolio.
- Monitor and log office expenses and costs.
- Managing some social media updates (Instagram and website)
- Maintain office services by organising office operations and procedures.
- Keeping management informed by reviewing and analysing reports; summarising information.
- Assisting Director and Operations Manager on any ad hoc tasks that may arise.
If this role is of interest to you - then please send your updated CV to carly@unity-recruitment.co.uk or call on 02036685680 ext 113 for more information.
....Read more...
Learning new systems and digital platforms
Working with a variety of teams at all levels
Maintain stock lists and order office supplies as needed
Drafting, formatting, and printing relevant documents
Manage correspondence by answering emails and sorting mail
Assist in purchase orders and invoicing
Arrange meetings by scheduling appropriate meeting times, booking rooms, taking minutes and planning refreshments
Answering phone calls and transferring them as necessary
Create agendas and take meeting notes
Photocopy and file appropriate documents as needed
Be a central point of contact for a variety of queries which will require escalation or rerouting
Arranging, reporting on and following up on training for the business
Training:Business Administrator Level 3.Training Outcome:On completion of the groundworks apprenticeship, you will be given the option of further training, apprenticeship or NVQ's. Employer Description:Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
With around 6,500 employees, we operate in Construction, Civil Engineering, Ground Engineering, Energy, Property Development, Facilities Management, and Site Solutions. Safety is our top priority—always before profit.
We’re proud to be an award-winning employer to ranked in HigherIns’ Top 100 Apprenticeship Employers for three years in a row, Gold Members of The 5% Club for two years, and winners of the Employer Award for Construction Services at the Multicultural Awards 2024 and 2025.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Supporting the Executive Assistant:
Handle incoming and outgoing mail
Maintain and manage the meeting rooms booking system
Coordinate national and international travel arrangements
Preparation of presentations as and when required
Deliver high quality and professional hospitality to visitors to the Depot including ordering buffets where required
Oversee stationary supplies and ensure adequate stock levels and order stationery when required
Arrange servicing and replacements when necessary for the vending machines
Support the Executive Assistant with the Workplace Parking Levy study
Provide Ad hoc general administration support as needed
Supporting the Business Engagement Manager:
Maintaining and update digital display screens within the Depot
Ensure noticeboards are kept current and accurate
Assist the Business Engagement Manager with the production of MyNET weekly newsletter
Keep MyNET online platform updated and relevant
Manage our staff feedback channels
Oversee the Bright Ideas Initiative
Providing support to Business Engagement Manager with planning and delivering employee events
Coordinate and monitor monthly pulse engagement surveys
Supporting the HR Department:
Prepare and send out safety medical appointment letters
Scanning and uploading documents to Cascade
Provide basic support to staff with Cascade queries
Downloading CVs from job boards and forward these to the recruiting manager
Provide ad hoc general administration support as needed
Support with organising and attending recruitment days
Training:Business Administrator Level 3.
You will be required to attend the City Hub campus one Monday each month to join the other apprentices. During this session, you will receive work to complete over the month, which will then be marked with feedback provided. You will also have one-to-one reviews every 4-6 weeks via Teams, along with additional tasks set by your employer either on Teams or face to face. Review meetings with your assessor and employer will take place every 12-weeks, held either in person or via Teams.Training Outcome:Potential to progress into permanent role depending on performance and availability on completion of apprenticeship.Employer Description:Nottingham's tram network connect key destinations across the city, offering a fast, convenient, low-cost and sustainable travel option for residents and visitors.Working Hours :Monday - Friday, 8am - 4pm - flexible.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Fortuna Healthcare was originally established in 1995 as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is now the wholesale arm of Fortuna Group (London) Ltd, a successful healthcare services company based in Enfield, London.
The company has an exciting new opportunity to work in a sales administration role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant.
This is a key role within the company’s Sales & Marketing Department and consists of day-to-day involvement in the strategic activities of the business as a whole. The successful applicant would work under the close supervision of the company’s management team with the position consisting of the following key areas of responsibility:JOB DESCRIPTION:Applicants will need to demonstrate a commitment and ability to service existing key account customers as well as generate new business within the pharmacy and related sectors in order to achieve demanding but realistic sales figures with the target market consisting mostly of national and regional multiples.The role itself will consist of both office based and field sales work with previous pharmacy key account management and field sales experience a distinct advantage, however commercially astute applicants from other business sectors will certainly also be considered.Applicants for the position should be self-motivated, able to think strategically and identify ways of adapting to an evolving pharmacy sector landscape; they should also be able to command trust and possess excellent interpersonal skills. The successful candidate will operate within a progressive working environment with excellent future prospects.JOB SKILLS SET:
Applicants should have experience of managing key accounts at a national levelApplicants should be articulate and possess excellent interpersonal and analytical skills for dealing with customers/suppliers/colleaguesExcellent administration and IT skills are required for the role
If you feel that you would be successful in this role then please e-mail your CV, together with a covering letter with details of your current and expected package to: julian.bavetta@fortunahealthcare.comJOB SPECIFICATION:
Job Title: NATIONAL SALES EXECUTIVE – KEY ACCOUNTSReporting to: SALES & MARKETING MANAGERLocation: FORTUNA HEALTHCARE: UNITS 3-4 CROWN ROAD, NORTHGATE BUSINESS CENTRE, ENFIELD, LONDON EN1 1TGStart Date: January 2026Hours: 8.30am – 5.30pm > MONDAY – FRIDAY **Part-time role to be consideredSalary: OTE £60K > Basic Salary £38K / Sales Bonus / Annual Bonus / Benefits Package
DISABILITY CONFIDENT: Please note that Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.DIVERSITY COMMITMENT: As part of our company’s ongoing efforts to reflect our diverse customer base we at Fortuna Healthcare are actively seeking to hire candidates from all backgrounds.....Read more...
1. Reception and Patient Services
Provide a professional, friendly, and compassionate front-of-house service to patients and visitors.
Receive, assist, and direct patients to appropriate services or clinicians.
Handle telephone, online, and face-to-face enquiries efficiently and sensitively.
Manage appointments, home visits, and telephone consultations using the clinical system (e.g. EMIS Web/SystmOne).
Signpost patients appropriately to NHS 111, pharmacy, or community services where suitable.
Register new patients, update details, and process temporary residents.
Respond promptly to urgent or emergency situations, following Practice escalation procedures.
2. Administrative and Clerical Duties
Process and distribute incoming and outgoing mail and correspondence.
Manage clinical and administrative messages accurately and efficiently.
Provide clerical support, including typing, scanning, and document management.
Process repeat prescription requests in accordance with Practice policy.
• Maintain accurate records and filing systems, ensuring compliance with GDPR.
•Support clinicians with administrative tasks such as referrals, letters, and audit data.
Keep clinical rooms and reception areas tidy, clean, and appropriately stocked.
Order, monitor, and manage stationery and consumables.
Assist in the delivery of digital services such as online booking, electronic prescribing, and patient text messaging.
3. Confidentiality and Data Protection
Maintain strict confidentiality of all patient and practice information.
Comply with the Data Protection Act 2018, UK GDPR, and Practice Confidentiality Policy.
Share information only with authorised individuals in line with policy.
Report any data breaches or information governance incidents immediately to the Practice Manager or Caldicott Guardian.
4. Health, Safety, and Infection Prevention
Adhere to all Practice health & safety and infection prevention and control (IPC) procedures.
Maintain safe working conditions for patients, visitors, and staff.
Identify and report risks, hazards, or incidents promptly.
Participate in regular health & safety and relevant training.
Maintain clean and safe reception, waiting, and staff areas.
Dispose of clinical waste appropriately and safely.
5. Equality, Diversity, and Inclusion
Treat all patients, carers, and colleagues with dignity, respect, and fairness.
Recognise and respond sensitively to cultural and individual differences.
Promote equality and inclusion in all aspects of work.
6. Safeguarding
Be aware of and follow the Practice’s safeguarding policies and procedures.
Identify and report any safeguarding concerns involving children or vulnerable adults to the Practice Safeguarding Lead.
Complete all required safeguarding training.
7. Personal and Professional Development
Participate in induction, training, and annual performance reviews.
Take responsibility for personal learning and development.
Maintain up-to-date knowledge of Practice systems and NHS initiatives.
Complete mandatory e-learning and refresher training as required.
8. Quality and Continuous Improvement
Contribute to Practice quality improvement.
Participate in audits, patient surveys, and team meetings.
Identify and suggest improvements to patient experience and service efficiency.
Report incidents, near misses, or concerns following the Practice Significant Event policy.
Training Outcome:To be discussed on completion of apprenticeship.Employer Description:We are a well-established and patient-focused GP practice committed to delivering high-quality, compassionate primary care to our local community. Our practice provides a full range of general medical services and works closely with community health teams and local partners to ensure coordinated, effective care for our patients.Working Hours :Shifts to be decided upon.Skills: Communication skills,Attention to detail,Team working,Patience,Interpersonal skills,Professionalism,Empathy....Read more...
