We are looking for an analytical and organised, Sales Administrator, where you will be part of a team responsible for the smooth running of the department. Your role will be in an administrative capacity, providing a link between customers and internal departments facilitating customer needs to ensure continuing relationships. You will need skills and qualities such as effective communication, attention to detail, a love for spreadsheets, accuracy, flexibility and problem solving.
Role Objective:
To ensure all customer orders, requirements and queries are accurately recorded, processed and managed through the system, that adequate stocks of a product are available for call-off or on factory order to enable product and information to be despatched accurately, on time, every time.
To process all orders accurately and to meet customer requirements
To monitor stock levels, report on availability, identify potential shortfalls and liaise with customer’s merchandisers to meet customer requirements
To answer all customer telephone and e-mail enquiries promptly and efficiently
To be the link between the customer and departments on all matters relating to established products
Main Responsibilities for the Sales Administrator:
Order processing including inputting, checking and liaison with operations and trading departments to ensure deadlines are met
Handling telephone and e-mail enquiries, stock enquiries and technical queries
Maintaining static product data, updating prices, and setting up new products on the system
Booking in of all customer deliveries
Liaising with account managers daily, to ensure the smooth running of their accounts
Monitoring and controlling special orders
Monitoring and controlling customer “own branded” stocks, maintaining stock reports and liaising with customer’s merchandising team to ensure the product is always in stock or on factory order
Meeting with customer’s merchandising team to report on stock planning
Recording and analysing customer sales data to assist in the planning of future factory orders
Dealing with customer queries relating to deliveries and invoicing including regular and routine monitoring and reporting of delivery dates, obtaining of PODs and resolving pricing queries
Liaising with other departments within the company to complete and resolve Customer Service issues, including returns management
Maintaining and updating various spreadsheets
General administration and housekeeping duties
From time to time any other reasonable duties as may be reasonably requested by the Line Manager
The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations.
Essential Skills and Requirements for the Sales Administrator:
Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook) particularly excel
Excellent numeracy & literacy skills
Exceptional organisation skills – time management, ability to prioritise & meet project deadlines
Forward thinker, able to identify and minimise problems before they occur
Self-motivated and positive attitude to self-development
The starting salary offered is competitive and based on full time 39 hours. This is an opportunity to be part of a successful company, you will have 21 days holiday plus 8 bank holidays (increasing with length of service up to 34 days), employee discount on company products, auto-enrolment pension scheme, free onsite parking, learning and development opportunities.
If this position is of interest and you have the necessary required skills, I would love to hear from you.
....Read more...
We are looking for an analytical and organised, Business Administrator, where you will be part of a team responsible for the smooth running of the department. Your role will be in an administrative capacity, providing a link between customers and internal departments facilitating customer needs to ensure continuing relationships. You will need skills and qualities such as effective communication, attention to detail, a love for spreadsheets, accuracy, flexibility and problem solving.
Role Objective:
To ensure all customer orders, requirements and queries are accurately recorded, processed and managed through the system, that adequate stocks of a product are available for call-off or on factory order to enable product and information to be dispatched accurately, on time, every time.
To process all orders accurately and to meet customer requirements
To monitor stock levels, report on availability, identify potential shortfalls and liaise with customer’s merchandisers to meet customer requirements
To answer all customer telephone and e-mail enquiries promptly and efficiently
To be the link between the customer and departments on all matters relating to established products
Main Responsibilities for the Business Administrator are:
Order processing including inputting, checking and liaison with operations and trading departments to ensure deadlines are met
Handling telephone and e-mail enquiries, stock enquiries and technical queries
Maintaining static product data, updating prices, and setting up new products on the system
Booking in of all customer deliveries
Liaising with account managers daily, to ensure the smooth running of their accounts
Monitoring and controlling special orders
Monitoring and controlling customer “own branded” stocks, maintaining stock reports and liaising with customer’s merchandising team to ensure the product is always in stock or on factory order
Meeting with customer’s merchandising team to report on stock planning
Recording and analysing customer sales data to assist in the planning of future factory orders
Dealing with customer queries relating to deliveries and invoicing including regular and routine monitoring and reporting of delivery dates, obtaining of PODs and resolving pricing queries
Liaising with other departments within the company to complete and resolve Customer Service issues, including returns management
Maintaining and updating various spreadsheets
General administration and housekeeping duties
From time to time any other reasonable duties as may be reasonably requested by the Line Manager
The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations
Essential Skills and Requirements for the Business Administrator:
Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook) particularly excel
Excellent numeracy & literacy skills
Exceptional organisation skills – time management, ability to prioritise & meet project deadlines
Forward thinker, able to identify and minimise problems before they occur
Self-motivated and positive attitude to self-development
The starting salary offered is competitive and based on full time 39 hours. This is an opportunity to be part of a successful company, you will have 21 days holiday plus 8 bank holidays (increasing with length of service up to 34 days), employee discount on company products, auto-enrolment pension scheme, free onsite parking, learning and development opportunities.
If this position is of interest and you have the necessary required skills, I would love to hear from you.
....Read more...
MAIN DUTIES/RESPONSIBILITIES
Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
Provide administration assistance to GPs, Practice Nurse, Practice Manager, Office Manager and other members of the Primary Healthcare team
Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the surgery
Registering patient arrivals
Answering the telephone, transferring calls and taking accurate messages
Taking enquiries and requests for repeat medication from patients
Dealing with referral letters and any additional documentation as and when required
Liaising with hospitals to follow up requests and information gather
Opening and sorting mail
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Maintain and order supplies of stationery
Updating patient demographic changes on system
Entering Read Codes on patient records as instructed by clinical staff
COMMUNICATIONS AND RELATIONSHIPS
Contacting hospitals and clinics for results
Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
Giving patients results at the request of primary healthcare professionals request
Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate
Training Outcome:
Progression to be discussed when in role
Employer Description:We are an eight-doctor GP practice based in Whitley Bay, providing personalised care to our patients and the local community.Working Hours :As part of a rota, provide Reception duties for the health centre up to 5 days a week from Monday- Friday between 08:00- 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Welcoming and looking after the hospitality of visitors
First point of call for telephone calls and visitors
Attend and participate in relevant meetings as required
Minute taking, including in HR cases
Providing general administration support e.g. photocopying, filing, emailing and completing forms
Receiving and distributing mail
Booking hotels, flights, rail tickets, hire vehicles, conference rooms, etc, where required.
Maintain office stationery and water levels, and order as required
Making tea and coffee in turn
Receiving and distribution of post/parcels, including taking mail to the post office/box
Ensuring the Manned Guarding and Technology documents are correctly filed
Answering the telephone and dealing with general enquiries using a professional manner at all times
Inputting data accurately and in a timely manner
Using a range of computer packages, e.g. Microsoft Office, Sage and our bespoke control room software
Maintaining record systems, both manual and computerised (tech files)
Updating and distributing the tech locations list, sales forecast and pipeline
Any other sundry relevant duties as deemed necessary
Training:
Training will be at Doncaster College, where you will have access to a wide range of facilities on offer
Day release
You will undertake the Level 3 Business Administration apprenticeship standard https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or maths if needed
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience
Training Outcome:
There are career opportunities to develop you further within our company
Black Diamond can be a long-term place for you. We have qualified apprentices still working with us now
Employer Description:Black Diamond Security is a leading provider of security solutions, specializing in safeguarding businesses and individuals with advanced security systems and services. We are committed to offering high-quality, reliable security services to our clients while maintaining a focus on innovation and customer satisfaction. We are currently seeking a motivated and ambitious Business and Finance Apprentice to join our team and gain valuable hands-on experience in the financial and business operations of the security industry.Working Hours :Monday -Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Estimating:
Creating & reviewing chain tenders/quotations
Identifying best value quotes to the project
Liaising with the Design & Operational Managers with the construction process
Liaising by telephone/email with clients and sub-contractors
Preparing sub-contractor invitations to tender
Preparing return packages for tender
Preparing return tender invitations for presentation to client
Maintaining records of tenders submitted and their progress
Commercial:
Prepare sub-contract orders in line with the project particulars, financial targets and on programme requirements
Prepare sub-contract orders in line with company procedures including all contractual documents
Once sub-contractors places make sure that all relevant Site Managers & Contract Managers have all the relevant order information
General Assistant:
To provide general assistant as identified to the Senior Quantity Surveyor and Director
Answering the telephone and dealing with general enquiries
Compiling mail shot directors for new contacts
Issuing letters and enclosure to new contacts
Filing:
General admin duties as directed
Preparing builders BoQ and take-off
Training Outcome:
To be confirmed upon completion of apprenticeship
Employer Description:We are Quantity Surveyors. Services provided - Estimating
Programming
Procurement
Post Contract
Retention Recovery
Take Off and Bill of QuantitiesWorking Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Excel spreadsheet knowledge....Read more...
Supporting the company Executive Assistant with:
Health and safety as well as fire safety and first aid within the office
Maintain and update office risk assessments
Deliver Health & Safety site inductions to new employees and distribute refresher training to current employees
Ensure all building facilities are working correctly and efficiently, e.g. air conditioning and security systems and arrange for annual servicing
Manage waste removal
Record and manage all building utilities
Contact the landlord regarding building maintenance. Improvements and issue
Monitor stock and order supplies for the business (stationery, drinks, cleaning materials etc.)
Record office expenditure and assist the EA in managing the office budget
Coordinate meeting room bookings, facilitate meeting room set up, order refreshments and food & clearing after meetings
Greet visitors upon arrival
Maintain the condition of the office and arrange for necessary repairs
Sort and distribute incoming mail
Coordinate internal and external company events
Tasks set by the senior management team
Updating and testing of the Business Continuity Plan
Producing and updating of department SOPs/Supporting other departments with SOP upload onto Entropy
Supporting the Head of HR and other departments with:
Maintaining workplace accreditations, ISO certifications, and sustainability certifications
Carrying out internal audits to ensure departments follow standard operating procedures - this is in line with our accreditations for ISO14001, ISO9001 and ISO27001 (environmental, quality and security)
Assisting Tender team and sales teams with tender submission information
Carbon impact reporting
Environmental Health & Safety compliance audits
General business admin
Cover for annual leave and sickness within other departments when fully trained (Finance, Client Services, Service Delivery, Commercial)
Training:Business Administrator Level 3.
This is a blended delivery model.
Predominantly, your programme is delivered in your place of work, during working hours. You will have regular meetings with your training specialist and attend monthly online tutorials.
There is a requirement to attend monthly masterclasses. These have been designed to help apprentices to share experiences and working practices and to achieve stronger outcomes on assignments and projects. These masterclasses are held in a venue in central Mansfield.Training Outcome:Upon completion of your apprenticeship further training may be available to you to help further your career.Employer Description:We aim to save time and moneyAll businesses have immediate objectives, and many are centered around selling to or communicating with their customers, or acquiring new ones. The earlier we can be involved in discussing these objectives, the more value we can add by leveraging nearly 20 years of company experience.Working Hours :Monday to Friday 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
A normal day would include:
Correspondence and Document Handling • Save incoming correspondence from various team accounts onto Equinox with descriptive titles, merging documents as required• Acknowledge emails and prepare simple standard correspondence on cases (filing, publication, registration/grant)• Collect expenses receipts and send to Accounts• Provide holiday cover and back-up for teams in relation to Equinox uploads• Check case summaries from Renewals against Equinox and obtain cited documents using Espacenet• Book OP VC’s and monitor admin tasks on Equinox• Prepare reminders and send acknowledgements to EPO as needed• Send closed files to the Halifax office, checking Equinox, and making sure all charges have been billed and that the file status is correct• Create opposition files, downloading documents from the EPO register, putting correspondence in order and creating tabs• Deal with incoming post and original documents using the original documents process guide
Office Administration • Meet and greet visitors, arrange refreshments/catering, ensure meeting rooms are tidy, and manage virtual meetings• Handle stationery ordering, mail scanning and saving, franking, and sending recorded deliveries• Handle office weekly shop for fruit, coffee, milk, tea etc• Order lunches for internal meetings, checking with the fee earners how many people are attending and placing orders online• Assist with business travel arrangements when necessary• Ensure the office is kept tidy and organised, assisting with archiving tasks when appropriate• Answer incoming calls and take messages where necessary• Print, photocopy, scan and upload documents as required
How you will be supportedFull training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen nextNew applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:• More about this vacancy and any others you are suitable for• Any training you need to complete• What the next steps will be
How you could get there If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:Who we are and what we do – but also, how we do it – makes us distinctive.We help our clients protect and monetise their intellectual property, and manage post-grant challenges, should they arise.We offer broad sector and industry knowledge, plus the ability to adapt our services to specific client requirements, in an agile way.With offices in UK innovation hotspots, we are positioned to give clients expert strategic IP advice in the UK and worldwide.Working Hours :Mon-Thurs 9am-5pm, Fri 9am-4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Reliable,Knowledge of Microsoft Office,Proactive,Flexible,Adaptable,Time management skills....Read more...
CRM Manager
Leeds - Hybrid
Up to £50,000 + Great Benefits
The Opportunity:
Get Recruited are recruiting on behalf of a fast growing DTC business who are looking for an experienced CRM Manager to take ownership of the customer lifecycle and help improve how customers are engaged, retained and reactivated.
Working as part of the wider Customer Experience and Product team, you’ll manage CRM activity across email, SMS, WhatsApp and direct mail. This is a good mix of strategy and hands-on delivery. You’ll use customer data and insight to understand different audiences, improve personalisation and continually test what works. Ultimately, you’ll be looking at ways CRM can increase loyalty, reduce churn and improve customer lifetime value.
This is a great opportunity for someone from a CRM Manager, Senior CRM Executive, CRM Manager, CRM & Retention Manager, CRM & Lifecycle Manager, Customer Lifecycle Manager, CRM & Loyalty Manager, CRM Lead or similar.
The Role:
Taking ownership of automated customer journeys across onboarding, nurture, retention, loyalty and re-engagement.
Managing CRM activity across email, SMS, WhatsApp and direct mail, making sure customers receive relevant communications at the right time.
Developing a strong test-and-learn approach across messaging, content, timings and customer journeys.
Building and improving customer segmentation and personalisation using behavioural, transactional and customer data.
Creating triggered campaigns based on customer behaviour and identifying new ways to improve engagement.
Reviewing campaign performance and using the results to continually improve CRM activity.
Producing monthly CRM reporting and sharing performance and key insights with senior stakeholders.
Building email templates within the CRM platform and working alongside the creative team to make campaign creation quicker and more efficient.
Managing the CRM communications calendar and balancing planned campaigns with new opportunities as they come up.
Developing retention and reactivation campaigns aimed at reducing churn and winning back cancelled or lapsed customers.
Using CRM activity to increase engagement, repeat purchases, attachment rates and average order value.
Managing and supporting a CRM Executive, helping with their development while making sure day-to-day activity runs smoothly.
The Person:
Strong CRM and lifecycle marketing experience within a DTC or subscription-based business.
Experience building and optimising automated customer journeys.
A good understanding of customer retention, reactivation and loyalty strategies.
Hands-on experience with CRM platforms such as Iterable, Klaviyo, Braze or similar.
Experience running campaigns across email, SMS and other direct marketing channels.
Strong knowledge of segmentation, personalisation and behavioural triggers.
Experience with A/B testing and using campaign data to make decisions.
A commercial mindset and a good understanding of metrics such as customer lifetime value, churn, repeat purchase rate and AOV.
The ability to look at the bigger CRM strategy while still being comfortable getting involved in campaign delivery.
Some knowledge of HTML and design software would be useful, particularly when creating and editing email templates.
Strong communication skills and the confidence to work with different teams and senior stakeholders.
Previous experience managing, mentoring or developing another member of a CRM team.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
CRM Marketing Manager
Leeds - Hybrid
Up to £50,000 + Great Benefits
The Opportunity:
Get Recruited are recruiting on behalf of a fast growing DTC business who are looking for an experienced CRM Manager to take ownership of the customer lifecycle and help improve how customers are engaged, retained and reactivated.
Working as part of the wider Customer Experience and Product team, you’ll manage CRM activity across email, SMS, WhatsApp and direct mail. This is a good mix of strategy and hands-on delivery. You’ll use customer data and insight to understand different audiences, improve personalisation and continually test what works. Ultimately, you’ll be looking at ways CRM can increase loyalty, reduce churn and improve customer lifetime value.
This is a great opportunity for someone from a CRM Manager, Senior CRM Executive, CRM Manager, CRM & Retention Manager, CRM & Lifecycle Manager, Customer Lifecycle Manager, CRM & Loyalty Manager, CRM Lead or similar.
The Role:
Taking ownership of automated customer journeys across onboarding, nurture, retention, loyalty and re-engagement.
Managing CRM activity across email, SMS, WhatsApp and direct mail, making sure customers receive relevant communications at the right time.
Developing a strong test-and-learn approach across messaging, content, timings and customer journeys.
Building and improving customer segmentation and personalisation using behavioural, transactional and customer data.
Creating triggered campaigns based on customer behaviour and identifying new ways to improve engagement.
Reviewing campaign performance and using the results to continually improve CRM activity.
Producing monthly CRM reporting and sharing performance and key insights with senior stakeholders.
Building email templates within the CRM platform and working alongside the creative team to make campaign creation quicker and more efficient.
Managing the CRM communications calendar and balancing planned campaigns with new opportunities as they come up.
Developing retention and reactivation campaigns aimed at reducing churn and winning back cancelled or lapsed customers.
Using CRM activity to increase engagement, repeat purchases, attachment rates and average order value.
Managing and supporting a CRM Executive, helping with their development while making sure day-to-day activity runs smoothly.
The Person:
Strong CRM and lifecycle marketing experience within a DTC or subscription-based business.
Experience building and optimising automated customer journeys.
A good understanding of customer retention, reactivation and loyalty strategies.
Hands-on experience with CRM platforms such as Iterable, Klaviyo, Braze or similar.
Experience running campaigns across email, SMS and other direct marketing channels.
Strong knowledge of segmentation, personalisation and behavioural triggers.
Experience with A/B testing and using campaign data to make decisions.
A commercial mindset and a good understanding of metrics such as customer lifetime value, churn, repeat purchase rate and AOV.
The ability to look at the bigger CRM strategy while still being comfortable getting involved in campaign delivery.
Some knowledge of HTML and design software would be useful, particularly when creating and editing email templates.
Strong communication skills and the confidence to work with different teams and senior stakeholders.
Previous experience managing, mentoring or developing another member of a CRM team.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We’re recruiting for an Inside Sales Executive to join a thriving sales team based at a well-established company’s UK headquarters in Banbury. This is a full time, permanent, position which will be 100% office based.
This is a fantastic opportunity for someone who loves combining sales, customer service, and relationship management, all while working in a supportive, collaborative environment.
You’ll play a key part in driving sales, managing existing customer accounts, and developing new business opportunities. You will be responsible for managing the entire sales cycle for existing customers, from lead qualification to nurturing existing accounts and closing deals. This role is a great opportunity for a proactive and results-driven individual to make a direct impact on business growth.
As Inside Sales Executive you will be responsible for:
Sales and Business Development
Proactively following up on open quotes, asset sample requests, abandoned shopping baskets, and other qualified sales leads utilising the CRM tool to maximise conversion rates
Qualifying and contacting high-value warm leads
Proactively contacting relevant customers to capture follow-on business or resolve outstanding queries
Upselling and cross-selling: promoting and selling the comprehensive range of products, alongside solutions, to maximise revenue and average order value from every interaction
Building and maintaining strong relationships with existing customers, acting as a trusted advisor to secure repeat business, drive customer loyalty, and identify scalable growth opportunities within these existing accounts
Campaign Management and Reactivation
Partner with the marketing team to execute outbound telephone campaigns and follow up on specific direct mail promotions to generate interest and new business
Analyse dormant customer data to identify and prioritise reactivation efforts
Search for, manage, and follow up on public tenders to secure new contracts
As Inside Sales Executive you must be/have:
3+ years’ experience in sales
Proven track record of meeting and exceeding sales targets
Excellent communication skills, both written and verbal
Strong understanding of the full sales cycle from lead generation to close
CRM experience (Salesforce ideal) and solid Microsoft Office skills
Driven, proactive, and comfortable working in a fast-paced environment
A team player who enjoys collaborating and celebrating success together
Why You’ll Love It
Established, respected business with strong UK and global presence
Great earning potential with achievable targets
Supportive team culture where your ideas and energy really matter
Opportunity to develop and grow your career in sales and account management
Up to £35,000 basic + commission (monthly and annual)
Fantastic benefits
If you’re commercially minded, people-focused, and ready to take the next step in your sales career, apply today!
....Read more...
General Administration to include:
Answering the telephone in a polite and professional manner
Communicating via email and letter
Using Microsoft Packages, in particular Word and Excel
Responsible for co-ordinating the post
Inputting data onto internal systems with a high level of accuracy
Responding to requests for information
Managing reordering of stationery, refreshments and consumables
Producing reports
Social Media
Using a drone to capture content
Photography
Editing footage and images
Posting content on various social media platforms
Updating social media platforms
outgoing, creative and original thinker. Im sure you’ve got lots on your list
Any other relevant duties to support the needs of the business
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with by the required timeline
Build up your portfolio of ongoing evidence
Access support from your tutor/assessor and your manager
Training:An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations.
An assistant administrator's work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations. They represent the organisation when dealing with internal and or external stakeholders.
In their daily work, an employee in this occupation interacts with colleagues, supervisors, senior managers, clients, customers, contractors, suppliers, service users, and government agencies.
Within their organisation they may be asked to work with or act as a point of contact for other departments and colleagues within the organisation such as IT departments, finance and human resources. They must be able to take and respond to feedback from their supervisor in order to meet the needs of the organisation. They may have access to sensitive information respecting organisational and personal information.
The qualification will involve the candidate undertaking the following duties to meet the Knowledge, Skills and Behaviours required for the Apprenticeship Standard:
Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, videocall, online chat functions or digital platforms.
Duty 2 Support internal or external events or meetings, in person or on line, following organisational policies and procedures.
Duty 3 Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems.
Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots.
Duty 5 Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager.
Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomalies or concerns.
Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share securely, confidentially and in line with organisational expectations and requirements.
Duty 8 Be aware of the organisation’s priorities and activities, and how the role supports these. For example undertaking routine tasks such as presenting information and producing documents.
Duty 9 Identify issues and escalate problems to others when beyond remit.
Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines.
Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday
8.30am until 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness,USING A DRONE - DESIRABLE,USING SOCIAL MEDIA,USING MICROSOFT,ABILITY TO DRIVE - DESIRABLE,DRIVING LICENCE - DESIRABLE,OUTGOUNG PERSONALITY,CAN DO ATTITUDE,HAS MATURITY,ORIGINAL THINKER,EXCELLENT TIMEKEEPING....Read more...
JOB DESCRIPTION
Rust-Oleum Corporation is a worldwide leader in protective paints, coatings and abrasives for both home and industry. We offer a wide product range including decorative fashion paints, durable industrial roof repair coatings, power tool and drywall abrasives, and, of course, the famous rust-fighting formula that started it all.
The primary result expected from the Production Supervisor is to lead and manage all production activities and ensure adherence to safety, engagement, quality and productivity.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, color or any other protected class.
Tasks PROFILE:
Typical tasks for this position include (but are not limited to) the following:
Direct and coordinate production, processing, distribution, and activities of industrial organization.
Review processing schedules and production orders to make decisions concerning production priorities, staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Develop and implement production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems.
Hire, train, evaluate, and discharge staff, and resolve personnel grievances.
Set and monitor product standards, examine samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality.
Prepare and maintain production reports and personnel records.
Coordinate and recommend procedures for facility and equipment maintenance or modification, including the replacement of machines.
Initiate and coordinate scrap initiatives and other cost control programs.
Responsibilities/Expectations:
Communicate with Supervisors, peers, or subordinates: provide information to supervisors and co-workers in written form or in person.
Maintain a good record of attendance and punctuality.
Learn all manual tasks performed within the department.
Perform tasks assigned using specific operating procedures, and following department specific quality control processes and procedures.
Treat people with dignity and respect.
Conduct all business with integrity.
Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.
Follow all safety procedures and company policies.
QUALIFICATIONS:
KNOWLEDGE
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Mathematics - Knowledge of arithmetic, statistics, and their applications.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management - Managing one's own time and the time of others.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Skills
ABILITIES
Business Accumen - The ability to understand and manage various aspects of a business effectively, encompassing financial literacy, strategic thinking, and the capability to evaluate opportunities and risks
Sense of urgency - The ability to address the need to be completed quickly and efficiently, due to deadlines or important goals.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity - The ability to speak clearly so others can understand you.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speech Recognition - The ability to identify and understand the speech of another person.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Work Activities
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Work Context
Responsibility for Outcomes and Results - How responsible is the worker for work outcomes and results of other workers? Significantly responsible
Contact With Others - How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? 95% of the time
Impact of Decisions on Co-workers or Company Results - How do the decisions an employee makes impact the results of co-workers, clients or the company? Significant Impact
Work With Work Group or Team - How important is it to work with others in a group or team in this job? Extremely important
Frequency of Decision Making - How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? Extremely frequently, multiple times daily
Freedom to Make Decisions - How much decision-making freedom, without supervision, does the job offer? 60% of the time
Time Pressure - How often does this job require the worker to meet strict deadlines? 85% of the time
Duration of Typical Work Week - Number of hours typically worked in one week. 45-65 hoursApply for this ad Online!....Read more...
